Greyhound

I am very sorry for your customer service, I bought the flexible ticket and I am in difficulty traveling, your customer service agents refuse to refund me for the tickets online, Two agents tell me that they do not process files from Canada, only USA, the other one tells me that you have to apply online, yet your site cannot be found online and the email address ifrs@greyhound.com can be found. I regret having done business with you. Here is my refund request, please.

I was left in Indianapolis Indiana, 10-9-2022,after female driver said over inter come,passengers u have one hr here,5 passengers came back to the bus a half hr later,the bus was gone,with a total of 5 passengers belongings in and or under the bus,we all 5 are stuck here til 6 am,tickets are being refunded,but thats not enough,DRIVER SHOULD BE FIRED,plus who knows if any of us will get our things returned to us

I was in the Oklahoma City when i encounters two black female having a time disrespectful a customers. The loud language With words never before heard coming from staff. Because i ask if tje ticket would be cheaper on line.

When one lady said if i was not poor i could afford to ask about discounts or senior. O was asked to leave the bus by the driver because of my conversation with staff she day i was talking to loud on the phone taking to my ride in Tulsa.

00 i will not make my court date for my mothers will.. I won't to file a law site in federal court against your driver for discrimination. I need jer mame along with both black staff in oklahoma City bus station.

I look to have witness come back to Oklahoma to identity all party. When i said i will call corporate the young black…

Requesting reiursement of funds I had to spend due to the poor services on the part of greyhound.on Oct 7, not only was the bus late, but when it arrived jwe rode about 20 mile when the bus drive back to our departing station due to bus malfunctioning.on Sunday Oct 9th, my 1 oclock ended up coming more than six hours later. This type of service is unacceptable in any regards

I was traveling from fort smith Arkansas and my trip has been horrible. We were broke down in Atlanta for hrs and we missed our connection I would like a refund due to this whole trip has been a disaster

the voice director is bad service. I hate Greyhound and I will spread the word and out this all on blast on the net about how bad an awful the service is with Greyhound. Your always late. Don't get us to our destinations till a day or two later.

So many of us upset. You all suck big time. What has happened to your service?

GLI449. I usually rent a car, but decided to take the hour trip by bus so I didn’t need to drop off a car and the Greyhound schedule worked with my needs.

However, it didn’t work that way at all. m. 5 hrs. Bus departed at 11:10. I missed a necessary appointment, as well as waisted Uber fees. all because of the unreliability of Greyhound. Yesterday was completely unacceptable. You stole my money, waisted my time, and caused an incredible amount of ongoing stress.

There’s no excuse for what happened and Greyhound has a responsibility to amend this situation.

My husband is dead because Greyhound took off with his medicine and I still have not received our luggage. This has been since June 28, 2022. My phone number is 972-323-2068

My bus was canceled no notification was sent out and I had to pay 300 extra to get an alternate ride in order to catch my flight. After waiting for my bus for hours. I need a full refund. Confirmation# 11699316 schedule GLI1240

I paid for a ticket confirmation number 11731089 and I missed my connected train that goes to my city McComb 1 time a day for 11:20 and also the bus was on time the lady driver stopped and bought her a belt on the way and said she didnt even use the bathroom and we stopped again at a restaurant and she could have used it those 2 times and

been early as I ask her because I am Visually Blind as my ticket had on it which us harder for me to navigate fast or walking and physically disabled and DISCRIMINATED ON BY THEM AND THE WORKER IN JACKSON, MS BEHIND THE COUNTER WHEN I ARRIVES AND THE SECURITY GUARD CAN VERIFY THAT ALSO.

I MISSED THE TRAIN AND PAID THE UBER SECURITY GUARD AFTER HE GOT IDFF AT 2 PM THAT DAY SEPTEMBER 29, 2022 A $115 TO MCCOMB WHEN THE TRAIN RIDE WAS ONLY $21. THAT'S $78 +…

Dont u guys train ur personal to be curtios towards customers,i went to asked ur reseptionist at pta branch to why bus were late from pe to pta suppose to be in pta at 08:30 and were just rudely told it did not arrive yet still on the way,i know it did not arrived thats why i went to enguire,it seems its all about the money nowadays no more customer service,were a greyhound client for nearly 30 years but no more,very very discusted with your service and way i was answered,person behind counter african lady.You lost a loyal customer

I have been waiting on my bus to Memphis since I got here in Nashville since 9 bus was supposed to be here at 10:35 it's 1:18 a.m and I'm still here this is so wrong then when I ask what's going on your worker has an attitude problem this experience is bad I will never ride greyhound ever again and I would like to get some of my money back cause I'm going to miss work tomorrow because the bus not coming on time

I did not get notice about the bus cancellation before 24 hours and no email was sent about cancellation so I stuck at Toronto bus terminal station for 9 hours until next bus to NYC. I did call and also reach out to front desk assistant for help either having a bus shuttle to send me home in Toronto or having my luggage storage so I can come back for 9 hours bus later.

I also did not ask for delay pension in this case. I only asked to keep my luggage until my next bus or send me home in Toronto til my next bus. Unfortunately customer service hang up my call and front desk assistant could not doing anything.

They did nothing for their mistakes.

My name is Mohammed Abdul Badi Subhani i had booked a bus from Arkansas to Louisville Kentucky on 22nd September, i had booked it as i needed to attend the college on 23rd September at 12 pm noon EST at Kentucky Louisville. My second bus from Nashville TN to Louisville KY was delayed as there was no driver available, the actual time of bus boarding on Nashville was 3:50 am on 23rd September and the final destination to Kentucky was to be at 8:10 am.

I had waited upto 7 Am but there was no driver available till then and i asked the ground staff over there for help as there was a bus at 6 am which had an intermediate stop at Louisville Kentucky. But i faced very worst experience as the ground staff didn't help me and they reacted very badly without understanding my situation as i needed to…

My bus was 45 minutes late, when they arrived they didn’t pull into the pickup point, instead they stopped across the street and then left before I could walk over to check if it was the right bus. This caused me to miss an appointment and I had to buy another ticket at a later time. The trip was from Deming, NM to Las Cruces, NM at 9:05am, schedule number 1422, confirmation number 11547622.

9-22-22 10:30 am. Interstate 72 between Champaign Illinois and Decatur Illinois westbound. Bus number 86376 . 5 miles. Semi in right lane had to slow down due to construction bus could care less about construction zone very hazardous driving by bus driver uncalled for total idiot.

If I could give a negative rating I would. This experience was suppose to be fun. Instead has been nothing but pain and headache the whole time. Due to all (wonderful) employees of greyhound. I am only a third of way thru my trip.

And everything has gone horrible from the start. Bus driver was hr and half late. So I missed my next bus. Greyhound don't hold buses for passangers that pay them for a ride and a certain schedule. Not for delays and rudeness..

Finally got to my first switch over. Bus was gone and not another one for 24 hrs. That's not very good way to run a business and expect repeat business. Had to switch my routes. Then bus driver was 3 hrs late.

So I might miss my next transfer. I am not paying to get to my location a day or 2 later than scheduled. Nothing like road…

I try to book a ticket on September 15 from Pasco WA state to Seattle WA state and I didn't get a ticket information and you charge me about 87 dollars .indeed refund that money.

The attendant on duty on Thursday 15th,2022. Took $40 from me and didn't issue me a ticket or a receipt. I missed my transfer in Wichita falls, and arriving in Amarillo. The attendant told me to give her$40 and she would issue me a ticket to Lubbock.

She kicked me out of the terminal with no ticket. So I walked to Lubbock Texas. Please help me get my money back

Driver is rude and acts like it’s my fault I asked to scan my ticket to get onto a bus. The. Tells us 10 mins an hour into the trip to go grab food when she’s been out for 16 mins after making everyone panic and rush.

My bus driver explained the expectations of no phones and loud noises as soon as we got on the bus (as he should). I took the 4:50 AM bus from Dallas To Houston. I needed up missing my original bus due to an employee telling me to wait in another line and whenever I was loading on the bus I was told I was getting on for the wrong destination.

The lady that told me the line to locate my bus was high off substance! And I didn’t realize that until after when I noticed she did the same thing to several other people and when told that their bus left like mines did we were told all we can do is pay 20$ for another ticket.

Nevertheless, back to the bus I am currently on. This older black man got furious with an elder Hispanic lady because the volume was up the entire ride and he noticed in…

I was very excited for my first time trip on the bus from Texas to Louisiana. I purchased my ticket online I got in busy September 12,2022 at 10 pm..

First stop was in San Antonio Tx and the device was very bad I had questions and the clerk was very rude. I went to bathroom cause I felt bad and wanted to hide my teary eyes well the bathroom was disgusting not even closed to being clean.

Finally got back in bud hoping next stop would be better, well it was worse. Houston Tx was the stop and bathroom was worse no toilet paper toilets were dirty flies all over bathroom. I asked a employee for toilet paper it took him 20 minutes to get and finally gave me one roll to put it myself in bathroom.

Mind you there was 17 ladies in line to use bathroom. There was homeless everywhere you turned…

Passengers not being allow to change their tickets after purchasing is wrong and needs to be change . Greyhound buses runs late all the time and regularly. As a customer who rides greyhound twice a week from Philadelphia to NewYork and Back , I have had to miss important meetings and schedules because my bus ran late but

it is very interesting that in the midst of these irregularities greyhound would ask me to pay $20 if I wanted to change my ticket time . I see this as form of exploitation and such policy needs to be visited.

I have been contacting grayhound coporate office and customer service office for a year about my lost bag and nothing have been done I am tired of fighting with them and getting the run around I am going to take you all to court cause I am tired of the lies and run around

I went to citgo in Elizabeth city nc Greyhound on 09/12/2022 to get a bus ticket to New York New York from edenton NC but when the girl printed my ticket she put the departure from Elizabeth city nc instead of edenton NC I realized it last night when I was waiting for the bus and it never came so I returned back to the store today and they said it was nothing they could do that I had to call Greyhound so I called Greyhound and

they said they couldn't do anything cause the departure was for yesterday so they told me to go online and make a complaint to get another ticket for my trip

Here's my complaint in competent employees I know what it is to drive I drive 7 days a week I make all my schedules on time and I show up for the job all the time on time my religion does not permit me or my wife to live together before we're married it's our second marriage to each other scheduled her a trip from Nevada to Mississippi she was supposed to arrive on the 13th now she's going to be arriving on the 14th cuz I'm driver did not show up previous driver had taken 8-hour break I don't understand that well but

for all the passengers on the bus are now displaced not on their schedules on somebody else's I paid $10,000 for my marriage and all his accessories now due to one of your drivers and you guys have no refund policy on tickets you don't think other people don't do the same you…

I had a layover in Indianapolis bus1684 the bus driver taking us into Columbus was rude just trying to ask questions. Her bus needed repairs for the air conditioner at 8pm so we missed out connecting transfer to the other bus yhe next one is 7:30 pm the agent in Columbus gave us an Uber to a hotel when we got there the Manager said the conformation is a guest pay not the bus station. So I'm somewhere I don't know in Columbus 1104148301 hotel conformation red Robin hotel under Cassi pelvis I'm very angry and walking

I purchased A ticket for roughly $140 and my bus was delayed. After 2 hour delay, I was then informed, after I called Greyhound, my bus would be 5hrs late, which caused me to miss A meeting in New York.

Now that I not only missed my meeting, the bus was delayed and I would not have been informed of the delay had I not called. Greyhound station was empty(meaning no clerks/assistance) and also when my ticket was scanned my name did show up on the bus drivers passenger list.

I've been waiting to get to Knoxville Tennessee since Sunday September 4th i was supposed to be there in like 13 hrs it is Tuesday im stuck in Ohio and have almost another whole day my mother is sick the only reason I purchased the ticket was with the reasoning of being there with my mom id like to get my money back and I'm consulting with my attorney

On Aug 29th,2022 at 342 PM I purchased on line a grayhound bus ticket, confirmation number 10537178. I traveled on this ticket from Meridian Mississippi to Nashville Tennessee where grayhound kicked me off the bus, stranded and abandon me there because they said my ticket was canceled,reasons unknown.

I was forced to purchase a new ticket for 222 dollars, confirmation number 1069708701. I was never refunded my money for the purchase of neither ticket. Grayhound broke the law by defrauding me out my money. I spoke with Mrs.

Machell from Corporate and was told that this would be corrected. I think the representation of an attorney might be need for this matter. The public need to know what grayhound do you their customers. C. a whole day later than expected.

Hello I was charged for a bus I did not go on I went on flux us and u guys charged me aswell on Friday . Is their any way I can get a refund or a voucher for my next ride . Or a refund because I did not ride with u guys and wasn’t going to I was just charged .

I had my brother ship a suitcase from Cleveland Ohio to San Diego California on August 14th I was told by an agent at the Cleveland terminal that it would take approximately 5 days for the suitcase to arrive well right now it's August 29th so that makes two weeks I have called several times spoken to about five different agents I get a different story every time I give them the tracking number and they still cannot tell me where my bag is they say every time they try to call the San Diego Greyhound no one ever picks up the phone which is true I have tried several times myself so

two agents tell me that my bag may be in Los Angeles so they call Los Angeles Greyhound no one answers the phone no surprise there so they tell me that they send them an email and they're waiting on a response…

I recently rode on my first greyhound experience from NewYork to Boston (booking ref 10181497) with my 2 children and wanted to make a complaint about the bus, which had a foul smelling toilet for the entire journey. The driver / bus number was 86595 26th Aug 22 Dep 0830

My children and I were sitting at the back, the only 3 seats we could sit together and I was opposite the toilet door, next to another passenger. Before the bus left, the driver cam to the back with a spray and squirted a few times outside the door and a couple of times in the toilet on the floor stating ‘it smells like shit, this is what they make us take’. The smell was absolutely foul and got worse through the duration of the 5 hour journey. When a fellow passenger mentioned the smell the driver said ‘put on a mask &…

het name is Vicky Santiago at night shift. This is not first time have seen injustice, rudeness,threats. From a person who is supposed to do a customer service job. Asked if she could print a ticket from an e ticket I had confirmation number and she said that wasn't part of her job.

I had an existing original e ticket but internet service was taking long and she became very un professional when asked why she couldn't print the ticket and she stated" keep talking and you won't get on the bus. I have paid over hundred dollars for my trip .

For people to pay for travel and not receive proper customer service or recieve it with attitude and also. Bus was supposed to take off at 2 am there is no bus driver available here in Houston but they advertise a ride and people buy it and have to wait…

Somebody had which I can't pronounce the name but a ticket with my debit card and it's supposed to go to Richmond Virginia from Nashville on August 30th I had called Greyhound and contacted the police Greyhound tells me well just make a complaint which is stupid they need to refund my money and cancel the ticket since the ticket has not departed until August 30th it was purchased today for $156 I would like my car refunded and

you can do whatever you want on your end with the ticket that you could cancel since it hasn't been taken or arrest the man when he's there to get the ride but yeah I get to run around when I call Greyhound and talk to some of these people that don't have common sense and very rude

My first bus today was scheduled for 1250 out of st George utah. The bus never showed up. They were able to get me on a shuttle to vegas at 4 am. My bus from vegas was scheduled to depart at 7am.

It is now 830 am and we are being told that it took a long time to clean the bus and that is why it is late. I will now miss my connection, causing a 3 hour wait for the next bus.

Due to late and now show buses my travel time will have increased by 12 hours today. I would like to request a refund for this horrible experience

Went to depart on a return trip from champaign il and no bus showed, no email no phone call. Just left in the dark onlybto hear from another person they been waiting 2 days for bus but short on drivers.

Called greyhound would have to wait longer for different bus, return trip longer and longer layovers. So I contacted them for return trip refund I bet they refuse. Had a ride from he'll first part of trip with dirty stations.

Lackbof hot food, no place to store belongings to venture away from stations to find good food. Beligerent drunks on busses, fights at terminals, dirty facilities,rude employees,either too much security at some while other facilities had no security at all many unfortunate citizens outside begging for money cigarettes and socks, clothes and food.

Not family oriented…

miss connection abandoned in another state, stolen luggage late notification of cancelation ,bis , having to pay extra monies to have some drive 5 hours to pick up me too continue on a trip that I have paid for once already. because of lost lauggae I had to buy closes becaue of this ,here is the conf3 9357442501.

gray hound was made aware of the problem at the time, if you confirmation of the ticket I will be more than happpy to make a copy forwarding it to youe corpperate office in Texas. Since has take you almost a month to respond.

and your chat suggests that I hire a lawyer to handle your misshapp

Driver left me behind at the most high crime rate city - Hartford station all alone at 11:30pm, on my trip from NYC to Boston, with nobody to help, greyhound office closed, customer service useless, bus station security - useless and scared for his own life. All mu luggage was on the bus that left me behind - if I did not have close friend who went at 1:00AM to get my luggage right away after the bus stopped, it was most likely never to be found.

I was scared for my life being left at the worst ghetto station I have ever seen with people fighting Inside the station, people chasing each others with knives outside, no one to call and nowhere to go, with my wallet being on the bus. This is THE WORST BUS EXPERIENCE I EVER HAD AND I WOUL NEVER EVER USE GREYHOUND AGAIN, MOST IRRESPONSIBLE…

I paid 171$ to get to my destination not for a bus driver who doesn't pay attention and misses her exit turns around and delays us with unnecessary stops just to arrive late to another bus that has already left. I should had flown.

Dear Mr. David Leach,

I am making a major complain in regards to your company.

Last week I made reservations for my sister in law to leave Pittsfield, MA to Springfield to NY and arriving in Atlantic City NJ.

Confirmation# 94801069 leaving Pittsfield at 8:40am on Friday, August 19th, 2022 going to Springfield at 10:01 am. arriving in Atlantic City at 7:35pm.

She gets to Pittsfield on time. Bus never shoed up until 7:36am being that ALL her transfers would be missed.

The bus driver James informed her that they were going to cancel her trip because there were NO other buses.

I contacted Greyhound and spoke to Stacey, who assured me that her transfers were going to wait or that they would put her on the next bus. There were NO other Buses.

I called back and spoke to Michelle & Marty…

The female captain who droves the bus on wed august 17th 2022 bus #86504 departure 9:10p from Orlando, Fl to Miami was very disrespectful to the clients yelling, screaming at people. My children where shook with the experience and don't want to go on greyhound anymore.

I believe other people will report or put a review as well. the girl at the counter wasn't helpful as well this isn't faire for us to be so patient with greyhound not having enough buses then we got to deal with someone with issues that disrespect people being rude and

makes you feel that you getting a free ride that your money isn't worth it.

I was excepted for training for greyhound in 2017 I was wrongfully let go for a mistake they made I was told I Would be eligible for rehire so I reapplied to find out they have me down as a do not rehire I did nothing wrong I feel that this is unfair I have never been treated so badly ever I can’t believe I can not be rehired and I can’t find out the reason this is really unfair

This company SUCKS It lost 3 boxs totalling 80 pounds. Seriously how can you do that! DO NOT USE THEM

I purchased a ticket for my husband online August 8th leaving from Miami to Macon Georgia I explain to the lady that sold me the ticket that he has did not have an ID that someone has stolen his wallet stole his money and stole his phone and she said no problem as long as he gets this ticket printed out he can load the bus so okay I went ahead and bought the ticket he goes to the bus station at 11:25 actually he was there at 10:00 they would not allow him to load the bus they said he had to have a photo ID okay so

they issued him another ticket for the next night at 11:25 same thing he gets ready to load the bus they don't allow him to get on the bus because he doesn't have proper ID he explained to them that his wallet was stolen and that they told him he could board the bus they said no…

I purchase a ticket on the 11th of august for my daughter who was in Louisville ky. And she was not able to catch the bus due to the fact she was in jail. I called and cancelled ticket before that bus ran and asked for a refund.

I feel that greyhound ripped me off. 00 that greyhound just took from me . I had no control of my daughters situation and feel they should have understood the circumstances and give me my refund. I will let all know how they ripped a mother off trying to get her daughter home. NOTHING BUT THIEFS

Come on my name is Tommy Lewis and my experience with the Greyhound is I am handicapped in that they threw my chair under the bus scraped it up I am now stuck and have been stuck for or days and the drivers are not letting me on first or bringing me off first I would like a complete and total refund of my money please and thank you

This bus company gives bad service for many years. i recently purchase tickets in advance and my tickets was sold anyway to someone else leaving me stranded in NYC missing work and no way to get home. My bus schedule time was changed twice under short notice and still was not able to get on a bus.

This company has poor customer service for many years and do not give consumers a refund on their tickets. This needs to stop it is 2022 and everyone is entitled to a refund and way better service. Greyhound needs to upgrade their buses and bathrooms and allow consumers to change tickets or cancel and get there money back without waiting to be reviewed.

It should not take 7-14 days to get a refund that is ridiculous

Booked a trip from Pensacola FL to Ocala Fl, bus was delay for 5 hours, after which they cancelled. Wanted to book me on next bus this bus was delay for 5hrs more. 00. They should close this company down.

On bus 86086 in Witchita, Kansas. The new driver was extremely rude to the entire bus and took offense to me asking about putting my medical tote in my lap instead of in the storage compartment. As I was putting it in the storage rack she threatened to throw me off the bus.

I simply asked a question and did not deserve to be spoken to in that way. After she threatened me I said she wouldn't throw me off the bus. And to prove her point she called the police and threw me off the bus.

I didn't deserve to be treated like that and all who witnessed it said she was very rude and treated me wrong