Greyhound

I am currently on a bus that has a flat tire. We have been waiting for almost two hours at this point. Not only do I suffer from acute anxiety, the prospect of contracting Covid increases if any of the passengers has it.

We were informed by the driver that his boss stated that we are not allowed to leave the bus. This sounds like a violation of our rights. I'm waiting for a proactive response to this situation.

My name is CO and Nelson and I recently booked a greyhound to Texarkana on April 30th, 2022. Unfortunately I am writing a serious complaint after experiencing an unbelievable incident with one of the bus drivers. On the way to Arkansas I was shocked that the bus driver demanded that we get off on a start that have been closed for years.

I am 71 years old and was treated disrespectfully when I was told to get off the bus and my bags were taken off as well. It is important that I escalate the situation and highlight the fact that I did not return home with my Greyhound ticket. Instead due to such poor treatment I booked a flight home.

I am looking into further counsel. As of right now I am requesting from Greyhound my full refund. My address is as follows: 2343 E. 26th Ave Denver, CO 80205…

I have almost another 24 hr layover Bec you don't have drivers this is bullshit I don't have money for food nor a hotel I have to wait in a nasty lobby in Dallas for my bus to leave last two trips it's been Phoenix now here be last time I travel greyhound I want meals reimbursement something

I was at the greyhound station in Sacramento ca leaving for L.A. on may 7 i had a slip and fall at the station the employee did not write a report because he said i was not hurt that was not his call because he didn't fill what i felt this is my second complaint and no one has responded to its all on camera i guess i will have to get a lawyer

m. departure. My wife and I walk to the greyhound bus station in Harlingen and upon arriving our bus was making it's way out of the gate. We are on bus 9595 going into Brownsville Texas. When I managed to wave down the driver he opened the doors where I asked if this was the bus going into Brownsville.

His response was what were our names then said this and I quote " You guys are lucky you made it cause I wasn't going to stop". When I told him that the departure time was for 6:50 he said and once again I quote " It doesn't matter what that says he here early next time ".

We actually saw when he was pulling in to the station and we thought we had made it. When I asked his name he refused to give it to me and instead sat down out of fear of my wife and I getting kicked out of the bus.

If…

Today I arrived at the bus station in Chicago for a 12:30 bus to Lebanon, IN. Unbeknownst to me it was cancelled. Oh, we've booked you on the 10:50 p.m., she said. I said that isn't what I want to switch to. She said too late, already switched it, you can't get a refund now.

I am sorry but this is not ok. I am a teacher, so I work a lot and don't make nearly enough. You may not care about me, or my $31.99 fare, but I do. I had to make other arrangements and pay for those new arrangements, so that I can be to work on time tomorrow. I expect a refund.

Me and my kids travel Greyhound Friday wasn't enough room on the bus I have a current disability and my son does work as well the driver was real rude and disrespectful to her all the passengers especially me however she did a lot of profanity cussing her response when I got ready to ask a question don't ask me no question she really negative isis is don't need to work with people I paid $491 for a trip people still refuse to give me and

my kids a seat however I feel like I need half of my money back

Bus driver announced a 30 minute stop at Las Cruces, NM. Attempted to leave at 12 minutes and almost left me behind. Poor attitude, overall exponentially rude.

My name is ivette me and my grandson Kapara was Traveling on that bus to Las Vegas bus very Dirty Sanitize right broke down 1 hour from Las Vegas Driver Got to turn back the bus a hour later and we didn’t get to Vegas until 830 at night And because bus was not clean and Sanitize me and my grandson are positive for cove at 19 I need some answers before my attorney will be contacting you guys thank you ivette cosme Stewart

The bus In Memphis Tn was supposed to leave at 5:35pm and I’ve been here since 3:00pm waiting on the bus to leave so I wouldn’t be late. Then the bus terminal person said the bus ain’t leaving until 1am.

I want a complete refund for wrong information and dealing with the unprofessional attitude of the workers at Memphis Tn. This is crazy. I have never had this service from Greyhound and it’s the worst service ever.

I booked a ticket for almost two hundred dollars I get to Ohio and can't board on my schedule time due to no driver in the next departure city so I have a tremendous delay it's unfair and cruel to leave me in a station 8 months pregnant for Five hours . There was no vending machine or food accessibility wow and refuse to reimburse partial ticket fare

May 14 2022 Took vus frim ashland jy to Springfield ohio switch in columbas ohio my ticket was on phone phone broke you worker wouldn't print me ticket got stranded nugged and your worker sexually propositioned me for me to get ticket out of there on the 17 /18. LeighRoberts or LeighAnne Couch .

I purchased a ticket to leave from San Bernardino, CA to Las Vegas,NV on 05/22/2022. The departure time was for 8:22pm and I was at the bus on time, however the bus driver would not allow me on the bus which I didn’t understand why and she didn’t even tell me why.

I then tried to get another bus ticket and the agent would not let me purchase a ticket he then began to say racist comments to me by calling me a thug which was very rude and unprofessional. I was left stranded in San Bernardino and could not believe how cruel these employees were I thought they are there to help customers and instead they treated me like garbage!

I will be following up with the local news and CEO of greyhound because people need to know what to expect when riding the grey hound in San Bernardino! My…

Worst serves ever!!! Would of been better off taking a lower grade line bus company. Over 36 hours to get to houston from St. Louis. The jefferies bus we took at the halfway mark was on time & clean. Greyhound’s smelled like piss. 495 for two tickets.

Robbery someone should be in jail. By far my worst experience

My name is Michelle I have used greyhound service for a while now today is the worst service ever ever I bought a ticket for a specific day and time to arrive home in left kcmo a hr lay. My bus is supposed to arrive in Clarksville Tennessee at 7:45 pm on may 19 2022.

But for some reason with it being Greyhound fault I’m being told that I might miss my bus and will have to wait at a terminal fo 11 hrs for something that is not my fault and is greyhounds. There for I will be missing work ect.

For something that is not my fault I did not pay for a ticket for a certain day and time to have to wait another 11 hrs in a terminal I paid for a certain service and am not getting it. Greyhound is not living up to their service I am beyond livid and very angry this makes me never want to use your…

I have not been able to sleep. The person I am forced to sit by cause the bus is full. He won't shut up. He won't stay on his side of the seat. He has been on the phone talking for several hours.

Trying to blame me for stealing his phone when he is sitting on it. I am on the 1143 gl bus from Louisville,KY to Atlanta Georgia. The driver hasn't done anything. The guy keeps putting his bare stinky feet by the people in front of me whether it be on top of back rest or next to back rest by window I am very upset and

exhausted having to deal with this I couldn't get any rest while on the bus cause of him. I will never use your services again and tell everyone I know not to use your services also cause when we first got on bus the driver told us the rules and

said your trip would be ended if…

y daughter got on the greyhound bus at 645 bus 1502 me and my 15yr old daughter was racial profile by us marshal and my rights was provoke it's cameras and witnesses and it happened on greyhound property and on greyhound bus I will be contacting my lawyer and a tort claim will be filed the us marshal went in my bag my daughter had woman items that was opened and

we had a bag of food that the us marshal put his hands all over which is unsanitary the us marshal even open my medication bottle that's is see thru and put his nasty hands over my medication and I have to put them pills in my mouth he even squished my daughter food he had no right to do that put his hands all over our food and

squish it and we was the only people approach on the bus he said he smelled marijuana which is a lie I…

My son traveled from New Orleans to Lafayette, LA on 4/27. When they stopped in Baton Rouge he exited the bus to use the bathroom. Someone named Malik came on the bus and took his bag off for no reason and now they cannot locate it.

We tried calling customer service to get a number directly to the station in Baton Rouge but none of the numbers they gave us were correct. He went personally to Baton Rouge to locate the bag but they couldn't find it.

I also asked them when I brought him to Baton Rouge. Multiple times we were told someone would try to find his bag and contact us and he filed a lost bag report and we have heard NOTHING. If I could give them a negative number of stars I would.

If w continue to hear nothing a small claims lawsuit WILL be filed. This is no way to treat repeat…

My mom and step dad purchased tickets from Mississippi to travel To Miami on Wednesday , May 11, the bus leaving for Mississippi was 2 1/2 hours therefore they missed their bus from Atlanta coming to Florida. They arrived in Atlanta, sat for over 8 hours due to this.

Had to take a special bus. My brother passed away, she barely made it to view his body as the should have arrived in Miami on Thursday, may 12 around 3 pm, instead reached Miami , 5/13 at 9 am.

Both are senior, this is ridiculous especially with a death in the family

Im very very upset!!!! It's going on day 6 of me being back from my trip and riding with greyhound. I have yet to hear anything no one seems concerned or seems to care that all of my belongings are missing.

The last location my bags where at where in Raleigh NC rt 1047 I had a driver change in Raleigh NC, we sat for a while and never heard anything for about 1hr then was told they had no driver for us to continue our trip. Around 5am, another bus company came and picked up, southeastern stages, due to greyhound not having a driver.

Because they had no driver they where not able to open the bottom of the bus where my 4 luggage where. All my items where tagged, which I paid $89 for. I was told they could not get the bottom of the bus open, that I could continue on my trip and that my…

05/15/22 departion 1105am Bus #86685 heading to Virginia from Port Authority. BUS is Smelling like fetus and urine throughout the whole bus. Its making I Mrs Yvonne Borden and others Sick to our stomach this is unacceptable especially I been a loyal customer for years traveling!!!!!!

Why I has to wait 12 h in a bus station for bus problems that it’s not my failed this is wrong and you don’t give me back money o some like that for this that it’s not my business bad bus station bad customer nothing good happened with you ways

Was unable to complete the trip I booked due to the lack of drivers. I sat in the Pittsburgh terminal for over 4 hours and still no drivers. And the terminal agents were extremely rude and unprofessional. There was vomit in the Mens bathroom sink.

I paid $214 for a trip I wasn’t able to complete. I would like a refund and a apology for the rude and unprofessional treatment I was exposed to. I WILL NEVER TRAVEL GREYHOUND AGAIN & AND I WILL MAKE SURE NONE OF MY FRIENDS DO EITHER!

Been waiting for 7 hrs straight and still no driver and I want a refund this is the worst greyhound station ever in phoenix AZ , they need to do better with the drivers

Good afternoon I am very upset that I put my brother on the Greyhound bus Sunday 5/8/22 and he was supposed to be arriving to Philadelphia Pennsylvania Monday 05/09/22. My brother has not eaten since he has gotten on the bus he has not taken his medicine.

His trip has overlaps for another day and a half and I'm very very concerned about my brother he was supposed to check into the hospital Monday at 10:00pm when he was suppose to get off Greyhound and he couldn't do that because of Greyhound delay I would like for the Greyhound to be accountable for their delays and my money and time and my inconvenience.

I would like my refund. I will not recommend anybody taking this trip because Greyhound doesn't have control of their schedule.

Despite writing your Corporate Office on 3 different occasions about my departing trip on March 23rd 2022 I have yet to hear from you. Oh! Let me guess! Why am I not surprised. My trip was ruined because your driver arrived early ,& decided to depart early.

The purpose of my trip was to attend a family function dinner ; which I missed due to arriving a day late. And despite reaching out to Greyhound on 3 different occasions no one has responded. Your customers totally aren"t appreciated ( Huh!

My luggage was lost in route between Tennessee and Texas. I was assured thoroughly that all of my luggage would be safe and taken care of during my travel. At a transfer in Dallas, TX. My luggage was put onto the charter by myself and safely tucked under the bus.

After yet another 15 minute bus stop, I stayed on the bus. I arrived to Odessa, TX. And my luggage was no longer there. I have done everything I am legally able to do in order to get stuff back and I have basically been told that I'm SOL!

IF YOU WANT TO TRAVEL GREYHOUND, GO WITH WHAT IS ON YOUR BODY AND THAT'S IT.

00am we were told that the bus for our route had left, the black lady with Red hair at them counter started shouting at me when I asked her to help me reroute my trip to Phoenix saying that it was not Grey hounds fault and that it was Jefferson bus company's fault, the customer does not know greyhounds arrangement with the Jefferson bus company, it has nothing to do with us, all we want is to get to where we are going, she was so

rude she made me cry, I explained to her that as a customer I did not book any Jefferson's bus, I booked with Greyhound bus, that is who I paid my money to, shed did not like that. , I was meant to be in Phoenix AZ on Tuesday but now I will get to Phoenix AZ on Wednesday.

That lady has no empathy for the customer at all, how can Greyhound put someone at their…

First off, my bus was late, we were supposed to leave at 4:10 from nyc port authority on 5/8/22, they had no bus drivers, then we were supposed to leave at 6:30pm, we ended up leaving at 8:03. When we arrived in Pittsburgh, Pennsylvania then we didn’t have a bus driver to transport us to Cleveland, Oh.

So continued to wait for a bus only to have to get on a bus going to Columbus, Oh. We arrived into Cleveland, Oh at around 11 something AM, so because I didn’t make it on time like I was supposed to at 3:40 am my job fired me because I couldn’t go to work.

I don’t understand, if you guys know that you are under staffed then why do you let people still book their rides. I want to be compensated for, if not all the monies but at least something. Thanks guys but because of you I’m…

the fayetteville location worker is super unprofessional and rude she has hung up me 3 times now my daughters suitcase was just stolen in front of the worker a black female wearing a navy blue shirt dark pants sandals with a wig it’s. large black suitcase with fila shoes a flat iron all her clothes her hygiene.

she is alone and upset all her belongings were just stolen and the lady keeps saying it’s not her responsibility which is correct but she watched the lady take her bag knowing it wasn’t hers and keeps stating that people are grown without even trying to assist with a solution like calling the bus station in jonesboro to let them know the situation and try to intercept her bag and

the fact that she keeps hanging up and screaming over me without listening is unlike any customer…

I and the Atlanta Police and the Mobile Police and my attorney have tried to contact you with every phone number listed every where on y'all site all phone numbers all go to South American and they are issuing phone numbers that are disconnected. Police Reports have been filed bin both cities.

I was lied and abused by your employees at both locations. I am disabled Combat Vet of 3 wars. I am filing charges against Greyhound for my belonging that were stolen and the physical abuse I sustained in both locations.

This is the worst treatment I have ever in counted in my ,66;years. The police can't believe they tried calling both locations and their numbers Also went to South America and the numbers they got from South America were all disconnected.

I have been with out my 30 prescriptions…

Yes, I'm trying to see if I can get a refund on a bus ticket I purchased for my girlfriend in Corpus Christi, TX. Apparently The manager said Josephine Cervantes Peraza (my girlfriend) did not own a service dog which she provided a Gmail showing he's a registered service dog.

She has crippling RA Fibromyalgia and Lupus, which is why he's registered for her, but denied her to board the bus.. but I just would like a refund for my ticket purchase please and thank you..

On April 19th 4 of us bought tickets to Kansas City from St Louis. When we got on the driver said that the bus was not very good shape but should get us there. Well he was right. It broke down in 50 miles.

We waited for 4 1/2 hours. He was on the phone for almost the entire time trying to get help. Finally his phone died. We had children and jobs waiting so we had to rent a car to drive home.

We are seeking a refund

ACEWPH for the 28/04/22, on the 28/04/ 22 @ 08hr30 am , I received a call from the Greyhound office telling that , there will be no bus for the afternoon, so i have to postpone the trip for that day, but i refused to postpone because I was already made the plans , so they transferred us to Eldos coach, I experienced the journey by Eldos coach there was a draft that was coming through the bus roof and

Windows, it was like im walking in the windy city, everyone was coughing having flu, as I'm speaking im lying in bed having a bad flu, dont have voice sneezing like horse.

Unbelievable that a family atmosphere I grew up knowing as customer friendly has locations that promote marijuana smoked on site. Strong odor coming from outside to inside the terminal so I'm confused why inside staff+ security allows this to occur. 100 words is NOT enough!!!!!!!!

Atlanta is horrible . The bus driver and staff is rude. My brother just used them and experienced the rudeness and unprofessionalism. the same things i did a few years ago. I can’t believe it still hasn’t changed. Very very sad

On jan 08 off 2022 I bay a one way ticket to Houston living San Antonio @ 110am or 2am I am not sure the time that bus did not live San antonio because the manager say that there was no bas to go to Houston an he say to me that I need to live a day before if a have a plain ticket for the next day I did have a to fly from Huston Intercontinental that day @ 11am so

that's the reason a buy a ticket early in the morning my name is Jorge Lopez my phone number 210 630 3582

The bus drive drove off with my make and jewelry .she try make and another person fall.after she told us to bring the ticket.and I still her wait to we could hold on something she pull off and then hit the break.she took us back to the bus station.andcause her I left my belongs on the bus and when we try stop her she pull off real fast then the works iat the bus station had get me and another person a Uber so we could catch up with our bus going to Arkansas

Tyisha at your Binghamton ticket counter at your Binghamton location was extremely rude and unprofessional. This morning i went to said location to drop off my son (17) Tyisha told us that he could not board the bus because i did buy the ticket at the counter told me that i had to fill out a form and

pay an extra fee so as i was doing as she asked the bus driver told us we didnt need to worry about that and he was old enough. I told her i wanted my ticket and the money my son paid for that extra fee.

He then started getting hostile and told me she was going to refund my sons tickets. I became very upset, started yelling that she was wrong and i wanted to speak yo a supervisor. The supervisor was helpful and fixed the issue but about an hour later Tyisha is behind the counter still…

This is a complaint from January 13th that I couldn't send in because my mother had a stroke that same day. I was coming back from Newburgh NY and heading back to Montreal Qc. I was switching buses in Albany from Trailways to Greyhound and was treated very rudely by the driver and was then left stranded by the same driver.

The drivers name was Joseph ( he wouldn't give me his last name ) but the bus # 86191 was the bus he was driving. I had caught Covid when I got down to Newburgh and quarantined as per the governments directives for 14 days.

I had explained this to the driver but he dismissed me multiple times and refused me access onto the bus. I asked him politely to call his manager or dispatcher to ask for verification on the rules that he was not aware of.

The Driver ( Joseph )…

Ticket agent screwed up my itinerary on layover in Memphis That's one! Then after 6 hour layover in Baton Rouge because of it, my bus never arrived! Family had to drive to pick me up from the bus station! Totally unacceptable I demand my money back Or will dispute the charges

Rude bus driver. Unable to answer any questions, just kept screaming at passengers. Well on his way to getting stabbed by half the passengers at the next stop.

My complaint is bout the ppl from the front desk treat the costumers. It don't matter if the are ELDERLY. My mom a 66 year women was treated with a NASTY attitude and was also ignored. She was not ALLOWED to get on the bus since 4:15 am the time she got there her bus left at 4:55am.

She was told by the girl and I say girl because she was young. Well she told her she wasn't going to get on the bus because she didn't want her to get on the bus. And that she wasn't going to give her the Ticket.

Not only that while I was on the phone with her I overheard that employee make a remark bout a BLACK WOMAN CALLING HER URRACA. That's a way of some LATINOS calling BLACK PPL In a form so they won't know when they are calling them BLACK ,OR NEGRO.

ALL I CAN SAY BAD,BAD,BAD SERVICE AND IF I COULD GIVE…

Was treated in humane riding the bus back from Atlanta to New York Bus 1076 A on Wed 20,2022 Bus was reading of urine My eyes and other passengers eyes were burning Spoke with the driver and recorded her response We had to endure the horrific odor for 3 hours or more Driver stated that bus was never serviced and cleaned like they were suppose to clean it The electric outlet keep cutting off and

there was no service and alarm was sounding through the entire trip I paid over 700 dollars to ride upon greyhound and be subjected to the Jesé’s conditions I have been experiencing panic attacks as well as burning itching eyes I also experiencing itchy skin I recorded Video and I am seeking legal counsel Plz get back to me I am expecting a call of explanation 7186071411 Takesha Crosby

Subject: From Patricia Brett ticket Order 87385564

Dear Sir or Madam, My sister Kathleen and I had a traumatic experience on Friday 1st of April 2022. We caught the Greyhound service from the South Transit bus station Gillespie Road Las Vegas NV at 7am heading for Bullhead City schedule GL16363 Unfortunately for us, (two older ladies from England) we failed to alight at our stop as the driver did not announce it. She said that she had to have her break for 15 minutes. Sometime after we set off again, we realised that the time was way past when we should have arrived at our stop. The bus eventually stopped at a break stop called Crazy Fred’s cafe. We tried to explain our predicament to the driver but she was less than sympathetic. The driver flung up her arms and said ‘I am not responsible…

I’ve been waiting 31 days for my packages to arrive! Bus freighter picked up to greyhound Tampa Florida to Seattle Washington. They were sitting 2 weeks before they went on a bus. Now a week ago, shipping priority still all my packages are not here!

The Greyhound customer service in Seattle was very rude! I’m going to take legal action if not resolved this week. My reference number is 309009243

First of all the lateness, then the stench from not flushing out toilets, the broken outlets, rude drivers, we are supposed to stop every 3 hours, we have a passenger going into diabetic shock. We have not eaten since 1, it's now almost midnight.

This is like imprisonment, I'll be asking for a refund, complaining to BBB. We have basic human rights that are being violated. We can't go eat, no hand sanitizer or water.. not covid compliant. Not board of health requirements. Creating conflict- literally we have not eaten and the driver is being rude, not warranted just been a mess the whole time.

How are you operating a business?

First and last time booking and I'll be contacting BBB and depth of health in every state we went in. The smell of human fecal matter was so sickening that even if…

Good afternoon, Greyhound Bus rep. Me and my wife purchase 2 round trip tickets to Atlantic City Casino (from NYC) on 4/14/22. For Sunday 10:30am 04/16/22. Tickets were done 1 at a time. A. NYC 10:30am Sunday 4/16 coming back 4/17/22 at 8:30am. Cool (correct).

Ticket number 2 was leaving at same time. But I was coming back the same day (4/17) at 5:10pm from the Tropicana casino. The rep had repeated it back to us correctly as we said it. So NOW its 4:30pm Sunday I am in the casino and looking at my return for the exact time that I am leaving. 59pm.

Yes, I had to read it twice and my wife read it as well. We go to the bus gate... Okay I'll explain the situation to the driver maybe he/she will say it's okay to ride back or tell me what I'll have to do…

As I boarded the bus in Augusta ga and traveled to Aiken found a ride was sick and vomiting on floor ! When we got to Columbia SC the driver was told about ride he proceeded to ask the Lady if she could make it to Florence SC she said yes so driver mopped up vomit and loaded bus back up !

So what the drive should have done was removed the lady from the bus and call for a deep cleaning but no we continued to travel putting many people at risk, last time I will ever ride a Greyhound bus and I should be getting a full refund for travel !

At this point with COVID restrictions still in place this company should be held to higher standards sad just sad would love a call from corporate

Me and my wife traveled with our kids for 6 days Atlanta Station has rude and disgusting employees that don't help just ignore an wanted me to pay for our tickets to be rescheduled for another bus You have rude bus drivers every one we had from Colorado to Florida was disrespectful to passengers on bus and wouldn't let us claim our carry ons before reboarding a new bus and was herasing me and my wife