Greyhound

Trip from Tampa fla to Gaylord Michigan. Was stranded in Columbus Ohio for 2 days with greyhound employees not helping and Drivers not letting me on the bus because my ticket wasn't right . last bus to Detroit for 3 days .

My youngest son had drive from Gaylord mi 7 hours because of detours to pick me up barrowed money. Because I was robbed in Columbus. No help from Greyhound reps. It was like a night mare. Rude an crude drivers who don't care if u get stranded.

They lack management, their drivers are NEVER on time and it has caused my boyfriend (a student at FSU) to miss full days of classes just trying to get a bus. We have made many calls and still never get the help we need to manage this better.

When I say the drivers are not on time I mean they show up 5+ hours late for 6:15pm bus schedules. This is horribly managed and the whole process is absolutely awful.

I paid for baggage service, and they have lied to me several times over the phone, giving out numbers that are disconnected. And that's just the beginning....

Hi. I am 80 years your employe Patrick reservation dept. 00$ frustration like he'll this Patrick, S,of ,B must be fired right a way. I will put your company at fb. Everyday don't forget till this battery fired 3526195456 I wanna my money refun today !!!!! 00$ hope you do..

I called the San luis obispo station to see if they had my list luggage the guy who answered the phone said calm down your stupid bitch when I called back to speak to a manager he hung up on me

filed complaint, on line. Ticket was purchased 4/7/22 from San jose, CA. m. m. today. m. and bus just leaving Birmingham, Alabama, headed to Atlanta. Not what I paid for. Submitted online complaints, on several issues, called complaints 1- 800 number, only to be told that I had been sent an e mail, which I had not and given yet another 1800 number to call.

If this is not resolved, will begin inquiry into different avenues to resolve this issue. I have been a consistent, long time customer of greyhound and feel I should u ld be compensated by full or partial ( at least half my money back. Thank you. God bless.

On 4-3-22 I tried to book a trip for my nephew. We had encountered a problem on Greyhounds website. So I contacted Greyhound to find out where the station was in Lewistown, PA. The customer service rep. told me to go there to buy the ticket.

I traveled there only to find the station CLOSED. I then on 4-4-22 drove once again to the Lewistown station to buy a ticket. I was told the internet was down. Yet another wasted trip. I then called the Lewistown station 2 times and both times being told the internet was still down.

I then traveled 1 hour to Harrisburg, PA to buy a ticket for my nephew VICTOR MADE. We were told the bus was running late. He then boarded the bus.

However, in Columbus, Ohio for whatever reason he got stranded for one day. He encountered an altercation with the bus…

I purchased a ticket and same day return for my girlfriend Carlyn Wright to travel to Columbia, Mo to visit her Mother in the hospital for stroke.

Departure: 11:00 AM 4/10/22 St. Louis Return: 9:35 PM 4/10/22 Columbia

Confirmation # 88895749 Cardholder: Lukas Nichols

It is 9 Am 4/10/22 and I am seeking a refund in advance of the scheduled Departure. Customer service informed me it is non refundable, however considering the circumstances and my proactively trying to resolve before said departure I am asking for a refund on the fare. Web service had also indicated in my refund request I would receive a refund in 7-10 business days.

I am filling a dispute with my bank and cardholder for goods or services not received on the transaction and only hope for an ethical return of funds. Please…

You have racist driver who refuse people of color from getting on your buses, even if they are children. They have no respect for the passengers and that is pathetic. People pay their only funds to get to where the need to be but no one seems to care.

The bus station workers had no clue of any kind of information on any of the buses. The buses run hours late because of workers quitting in the middle of their shifts. Just terrible.

This is my second time this week on this same grey hound and there's no hand sanitizer in the rest room again and the electrical outlets for charging do not work and it must be 100 degrees on this bus.I been traveling Greyhound since I was 19i am 53im not sure if I want to travel on this type of public transportation without hand sanitizer.If you can not supply me with hand sanitizer what more are you not supplying.

I am 5hrs away from home in Henderson tx I got a bus ticket to San Antonio that was supposed to leave at 1pm I sat at the bus stop at a gas station in the middle of no where for 2 hrs before I called to then find out the bus driver some how forgot to stop at his stop so I sat on the phone with greyhound for 2 hrs just to be told all they could do for me is waive my view rescheduling fee and

reschedule my bus ticket for 1pm the next day so now I'm stuck in the middle of no where with no money to get a room they refuse to refund me or help with any accomodations they don't care that I'ma. single women in a small town in the middle of no where waiting outside for a bus for 24hrs

which our bus was there but no lift space for my wheelchair. please contact me at 850 542 9. 6019838010 this is my daughter Ebony Champion ...

My son is stranded in Columbus Ohio he need help. Bus driver messed up time Need help ASAP PLEASE

Bus supposed to leave at 11:30am4/2/2022..from Winston-Salem …Arrival time to Atlanta Ga 6:30pm Bus arrived at Winston -Salem 1:40. Once in Charlotte the bus to Atlanta Ga had left..I had to wait from 4:00 until 9:45 to get a greyhound to Atlanta Ga.

I got hurt yesterday on your bus coming from San Antonio to Houston. The driver was driving very irresponsible, stopping on stretches of road that placed us in danger by leaving the drivers seat unattended to go to the restroom, an I have video to show where he almost hit a car an I was slung in that video because he was breaking hard and swerving.

Thank God for my seatbelt because I would have been thrown to the floor without it. I tried addressing this in Houston when I arrived but they were so busy an incident report was not taken despite showing them the video footage which they agreed was horrible.

I need to be seen by a doctor for the issues I’m having since being on your bus. I called your 1-800 today because I have not heard back from the online complaint I filed yesterday only…

This return was the worst scheduled to leave@ 10:15 am Birmingham didn’t leave til after two basically my family and I are so uncomfortable almost every station is dirty with people sleeping outside no food stations greyhound forced us 12-15 extra hours due to its delay when this would’ve never happened! I’m missing work my family grieving and this just added a burden!

I want a refund for our return! I will never ride greyhound ever again and will get to the president if need be. We supposed to be home 3-29-22 now forcefully 3-30-22 at 3am this is unacceptable this ride was $937 for such an experience.

To be rerouted south when heading north doesn’t make sense to wait 6 hours then 5 hours.

Featured review On March 11th 2022 I had a trip confirmation #86952337 LA leaving at 2:30 am arriving March 12 th in KCMo 7pm with a switching busses in Tulsa Oklahoma. That’s not what happened. When we got to Flagstaff Az there was a snow storm it started getting cold.

We kept asking the driver it please turn up the heat . He just ignored us and I asked 3 times. He finally turned up the heat. We had a lsyotin Albuquerque NM. From Albuquerque to Amarillo Tx we literally were freezing.

It was my 18 year old day my 22 month old granddaughter. For 9 hour we were cold. Thank God I brought a couple of throw covers . Once we reached Amarillo we stayed there for about 1-2 hours. There heat didn’t work. It was still snowing.

The bus driver was rushing us off the bus. We had a lot of luggage and…

On March 11th I took the bus from Los Angeles to Kansas City Mo . I was supposed to arrive on the 12 th at 7 pm . My daughter 18, my granddaughter 22 months was starting to get cold in Flagstaff Az.

We had a layover in Albuquerque NM. We left Albuquerque and from Albuquerque all the way to Amarillo Tx we were literally freezing. Thank God I had cover. Then the heat didn’t work at the bus station. We had to way almost 2 hours for a new bus.

While traveling there was a snow storm from Flagstaff to Oklahoma. When we reached Tulsa the KC bus was gone.

First we were going to be put in a hotel. Then we were told we would have to take a bus back to Oklahoma City. We already moved our luggage twice and it was a lot. My granddaughter was crying.

I ended up getting a room at the Embassy and…

My 20 h 25 m bus trip from San Antonio tx to Birmingham Alabama turned into almost 50 hr trip because the driver took an unscheduled 20 min stop before getting to Dallas terminal for the scheduled stop. My ticket got all switched around in Dallas causing me a 24 hr layover versus the 1 hr scheduled layover.

This is not what I paid for and is unacceptable. Please refund my money as this was driver error.

There are so many complaints. From sitting in the Atlanta, GA hub for 16 hours for a delayed bus, only to leave so late that I missed the Connection in Nashville by 2 hours. That caused me to have another 12 hour wait at the Nashville terminal..

The station was so full of homeless people there were no seats for paying customers. The restrooms were flooded with backed up toilets flowing all over the floor. The ride from Nashville that showed after a 12 hour delay was one of the worst experiences in my life, and I've had a lot.

We had two different drivers after Nashville. The first one was great. The second one and our final driver should not only be fired, he needs to be arrested. He had the heat on in the bus on high. t let anyone get of the bus on the regular stops saying we we too far…

I arrived at the downtown Indianapolis greyhound bus station at around 3:30 am on March 26th(today) to board my bus. I found my line and was standing waiting to be checked in. The bus driver came out and started to check in passengers and was making her way towards the back when another passenger jumped in front of me in line and she said "let me check him first".

Ok no bug deal were on the same bus. She turned to scan my e-ticket and while she was I was looking at my phone until I noticed she stopped moving. So I looked up to see what was wrong and she just turned and walked awayto check in other passengers.

I was highly confused as to what was happening so I approached her with the intent to ask her about it when she shouted all dramaticly "don't walk up on me". I was immediately…

This is the second time I'm catching greyhound and both times I've had this bus driver and he is always late the schedule says one time but we get to the next stop late which causes me to be late to my final destination. It is not fare to the other passengers as well as myself.

Was trying to refund my ticket. They wouldn't allow me to refund my ticket. So i requested a supervisor and they gave me an excused that they cant help but i know they can they are just lazy. This my second ticket that i have bought from Greyhound with poor communication about bus being broken down or refunding a ticket.

I was on the phone for an hour trying to get the rep. to transfer me to their supervisor.

Confirmation number-852 630 32 for travel February 14th 2022 talked with an agent that changing the travel dates wouldn't be a problem for my nephew William L. Ellis from Houston to Fort Wayne IN. I paid for the ticket with my Visa card Alfred Ellis 128 W.

Washington Center Road Apt B, Fort Wayne IN 46825. My nephew is ready to travel today and Greyhound is saying the ticket and the money is a loss..!.?..?. please help us 260 797 7880 or 903 921 0151...

First of all, I am only asking for a refund because y’all left me. The bus was suppose to depart at 8:40 pm and I was just on the other side of bus station charging my laptop and was almost close to reaching the bus @8:30 pm and y’all left me at 8:30 when it was suppose to depart at 8:40 pm.

How is that my fault? You’re robbing me of my money because your employees don’t follow the rules? And my bus was late 2 hours and 15 minutes when it was suppose to come at 6:15 pm and it came at 8:30.

What a disgrace of a company if you can’t even refund me for things that were the company’s fault and y’all don’t even care about your customers. 2 rating out of 5 in your corporate office. You do the same thing to each customer you don’t care about their experience or their complaints or anything, you…

My kids dad die in FL. Pierce FL. stop in Atlanta Ga for a tranfer at 7:25pm March 20,2022 but the bus 3709 was delay until 6:00am March 21,2022 while waiting for the bus to come to Atlanta Ga bus station the security that work their for grayhound bus station was being very disrespectful to all the People that was waiting for the bus to come and

telling us that he got a car to drive where he want to go thats why we got to wait all night for a bus we dont have cars to drive out of town we broke

Hello, my name is Samiyah Wheeler. Today I’m to be boarding a Greyhound bus, leaving from Cleveland, OH to Ann Arbor, Mi. The station I’m at is located on Chester Ave. i was asking the lady at the front desk for help with my ticket because I had rebooked it but only had the original confirmation number.

The lady at the front desk at 11:30 was getting snappy with me so I told her “you can just answer normally, there’s no need for you to speak to me with an attitude; I’m just asking a question” and she continued to argue and then I just walked away to try and find my online ticket.

Once I found my another lady assisted me and was kindly helping me- the way the other lady should have. Throughout my conversation with the nice lady, the other one was mumbling under her breath about me with…

My trip was cancelled back in February due to bad weather and I was told that a refund was submitted on February 20th in the amount of $240 and that it would take 7-14 business days to process, it's been a month and I just want to know what's going on Thank you.

Purchase a ticket for Bus number 9486 from San Diego, Ca to Sacramento,CA for the 3/19/2022 online. It never indicated it was sold out but issue a ticket for 3/20/ 2022, I'm trying to get a refund please

I will be contacting my lawyer today to see what I can do about how I and many others where treated by The Jackson Mississippi Grey hound

1:00am at Pittsberg stop. the bus for the people that had a reboard ticket. " While we were boarding the bus after nearly an hour's wait, she started screaming and giving everyone attitude for no reason whatsoever. I wish i had her name.

But it's easy to spot who this woman was. She was working on roboard #442 from Pittsberg to Denver, CO. She's big, she's fat, she's black with brown braids. Not the one woth the colored braids. She os the worst human being i have ever met in the great state of Pennsylvania.

This is by far the most terrible ride I have experienced with greyhound and have been traveling with greyhound since I was a kid and am 54 years old now. The tickets are too expensive to be on a bus that doesn't have the amenities it is supposed to have.

Electric plugs that work, On this bus and the one before this one today schedule 7411 and this one schedule 1123 the plugs were shot. And I can understand being a little off schedule but 2 hours. Not good at all!

Trips are planned with time in mind for some of us because we have business to attend to. And the driver of this bus was very rude as we were boarding in Nashville. Heard her talking about passengers in an unprofessional way. Bus #86327 schedule 1123

Tidmans we where changing drivers in Hampton. CALL ME 443 366 7480

A complaint about a huge problem caused when a bus did not stop at the location listed on the ticket and left without me.

First passenger, ticket date and intinerary

Passenger name: Kevin Lillard. Trip date: March 18. Starting point: Tomah, Wisconsin. Pickup time: 2:55 a.m. Destination, Minneapolis, Minnesota.

Confirmation number, 86416328. Schedule: GLI4932.

Listed station address: McDonalds Restaurant, 2015 N. Superior Ave., Tomah, Wisconsin.

The story: I showed up at the McDonalds well before boarding and departure time. No bus appeared at the pickup place listed on the ticket. Around 3:05 a.m. the bus passed the McDonalds, headed on U.S. 12 and drove off onto the interstate highway westbound without me.

I did everything correct. I booked the ticket well in advance and waited at…

Didn't resolve the issue and didn't give me my ticket i bout cuz website and app acting up so my friend missed the buss and nothing is being done about it ND I wasn't finished chatting but they ended chat

Working for grayhound not good getting bullied by night supervisor amdel she is racist not charging her own people for bags but want to charge black for there bags talk to people any kind of way love to call the cops on black people to get them lock up she don’t have no respect u got people drinking beer on the clock stealing company Time letting people get on the bus without having a bus tickets the customer paying them under the table u got jasmine selling bags tags the supervisor amdel know about it cause she in on it this been going on for a while all they care about is the bus leave on time

The Greyhound driver encouraged people to remove their mask. When I asked him to enforce the federal mask mandate, the driver kicked me off of the bus and I was left stranded in Utah. When I told him I am diabetic and I can't be around so many people who aren't wearing a mask, he said if I'm that concerned about my health then I shouldn't be traveling.

I was forced to buy plane tickets in order to get home. I would like a refund from Greyhound and to be refunded for the plane tickets and hotel room. I would also like the driver to be disciplined.

My name is Jeremy Searles. 99 from Mayfield, KY to Houston, TX on February 24th for the 28th. My confirmation number is 86154808. I bought the ticket because after the tornadoes I decided to go closer to family so I won't be homeless and had to save up.

Then I missed the bus. My ticket was the refundable one.

However, I was denied a refund. I was treated with disrespect and repeatedly hung up on. I would appreciate it if I got the refund that I need to get to Houston, TX. I paid with my debit card. Please contact me at 270/727-2160 to fix this issue.

We have been having delays since we got up to get on the bus to travel to Milwaukee WI. yesterday at 1:30 in the afternoon, first we waited several hours in Jackson, Ms. cause a bus broke down, then we get to Atlanta and was delayed for about 7 hours and now we are here in Indianapolis and there's another delay but this is all understandable but

having to deal with a rude customer service representative isn't all we was doing was asking her questions and she was being very rude. I, ANGEL Hayes am pregnant and hurting, my ankles are swollen and sitting here in these hard chairs for long periods of times is hurting me and then I have to deal with this woman being rude because I asked a question about the bus and

if we were still going to a hotel because she told us we was is just not…

I boarded a Greyhound bus in Oakland CA enroute to Los Angeles CA, then enroute to Dallas TX and scheduled to arrive at 550 AM. Mid trip, the bus driver refused to transport us, and we were stranded for approx 9 hours in Van Horn TX.

Finally, upon arrival of the new driver, we were not allowed to exit the bus for food after being on the bus for 3 days, and only on boarders were allowed. We arrived in Dallas Tx at approximately 5PM. I missed a job interview that was scheduled for 9 AM due to all the problems experienced with Greyhound in my travels.

I would like a refund, as I truly feel like I did not receive the services I paid for. I can be reached at (213) 550-7902. "

I PAID FOR MY MOM TO BE IN A HANDICAPPED SEAT ONBUS #Bus 86377 the bus driver which was rude to my mom from the beginning BLOCKED THOSE seats off. I tried to call and speak to someone and could not get through to anyone .

My mom is handicapped and THIS SERVICE WAS PAID FOR . GREYHOUND HAS THE WORSE CUSTOMER SERVICE YOU COULD EVER IMAGE . If I could rate this company a 0 I would !!!

Grayhound company lost our luggage and it seems like nobody trying to help us with this situation this been going on for 4 days now with no answer SMFH…we were told the bus stopping in Richmond Virginia for cleaning so why the fuck the people took our luggage off the bus without letting the driver or passenger on the bus know what’s going on they didn’t say anything it’s until we reach New York that’s when we found out they pulled our luggage at Richmond Virginia

I fell ill this week and won't be able to take my trip but I keep getting the runaround but no results. All I need is my trip cancelled but it's still showing active. I wanted a refund because I honestly don't know when I will be traveling again with Greyhound.

If I were rescheduling my trip, then yes a voucher would be fine. But since I don't know when I will be traveling again I would rather my money back as this wouldn't happen again in the future. This is truly unfair to me and it seems like nothing is being done about this.

I’m trying to figure out how I can be compensated in time an ticket because my bus was late getting to my destination I now lost my job being late because of your late bus I took a bus so I could have more than enough time to get to work an now I’m fired because your bus was late I feel as if I deserve a refund!

The trip from Arizona to Houston Texas the last driver black bald guy enter the bus with awful attitude it's not what you say it's how you say it 1 disrespectful to bus riders 2 look professional but I'd far from it every word is defense in Smart mouth matter 3 when asked NAME to put in report 4argue with customers over something misunderstanding More details when contacted about this matter 3469005896

I bought a ticket online for my trip to Lima, Ohio from Augusta, Ga for the amount of $147 and when i paid,they gave me a conformation code which is 8683459 it didn't even work when i made it to the bus station, or they have not even sent me a email based on the ticket, so i had to buy a new ticket when i made it to the bus station.

The online information after i purchased the ticket said to write down the conformation code 8683459. I'm trying to see whats going on and to get my money back because i had to buy another ticket. please get back to me at 706-837-3195.

My dad passed away and I booked two tickets from Bowling Green KY to Chattanooga TN on 02/24/2022. I currently live in Glasgow KY and there are no bus lines so I had to request a Lyft ride to Bowling Green KY.

I live 35 minutes from Bowling Green KY and when I saw Lyft wasn't going to get me there til 2:00 I cancelled my Lyft because my bus left at 2:00. I called and cancelled through customer service agent and she told me I don't get a refund.

I explained in detail why I needed my refund and she was rude. Due to not being able to get my refund, I couldn't get to my dad's funeral. It was a horrible day for my family and Greyhound made it way worse.

My dad and I didn't have a connection until a month before he passed away from Stage 4 colon cancer. I am very disappointed In this bus line…

My complaint is about the driver of bus 86685, going from Phoenix to Tucson on 2/26. My friends and I arrived at the bus about 5 minutes before the departure time, and when we went up to it to board the driver asked in a rude tone “Where have you been all this time?!

” The email simply said to come early to get snacks and pick up bag tags and such. What should matter is we boarded the bus before the departure time. ” As I was quite literally walking up the bus steps . Incredibly inappropriate.

We’ll be taking Flix next time.

ON FEBRUARY 04-2022 I WAS TRAVELING FROM SAVANNAH GEORGIA TO TALLAHASSEE FLORIDA AT 5:00 AM WHEN I TRIED TO EXPLAIN MYSELF TO THE BUS DRIVER THAT I NEED HELP WITH MY LUGGAGE BECAUSE I AM TOTALY DISABLED. AND HE TOLD ME TO GO BACK IN THE PLACE AND I ASK HIM WHO GOING TO CARRY MY LUGGAGE AND HE SAID HE WAS NOT GOING TO PICK UP MY LUGGAGE GO BACK IN THE PLACE I KNOW HE WAS VERY RASCAL BECAUSE THE WAY HE TALKED TO ME AND

THE WAY HE TALK TO THE MAN THAT SPEAK HIS LANGUAGE. I WENT IN THE PLACE AND TOLD THE SECURITY GUARD AND TOLD ME HOW HE TREAT ME WHY I WAY TRYING TO EXPLAIN MYSELF. ATE MAN TOLD ME HE WILL TAKE IT BACK OUTSIDE AND PUT IT ON THE BUS.

HE TOLD ME THAT SO MANY PEOPLE CAME AND TOLD HIM HOW HE TALK TO YOU AND HE TOLD US HE WANT LET US CATCH THE BUS IF WE SAY SOMETHING BACK I DO NOT…

I purchased a greyhound bus ticket that got delayed for 2 days, and I waited 11 hours each day before I even got told that there was not a bus for my destination I was not compensated I was offered to purchase a different ticket if I wanted to get home sooner customer service is terrible I would not recommend anyone to purchase a ticket through greyhound and they also have a partner company that you can’t even get in touch with