Greyhound

On Monday, 2/21, I purchased a Dungeness Line ticket from Port Angeles, WA to Seattle Seatac Airport for Tuesday, 2/22 at 5:45 AM. I arrived at the bus stop 15 minutes early, before the bus arrived. It was unusual for it to not be there already, as per every other time I've taken it.

I waited in my car, along with another passenger in a neighboring car, right before the bus stop as it was freezing temperatures outside. A third passenger waited outside just before us at the bus stop. The Dungeness bus showed up at least 10 minutes later than it was due.

The driver pulled up on the wrong side of the street, not at the correct pickup location, did not pause, and sped off. The driver ignored that all three of us were very visibly waiting for the bus. I'm not sure if the driver was in a rush…

I was waiting at the Tallahassee Bus Station waiting for the bus to Montgomery, Alabama. The bus got delayed and no status update was posted so I went to the ticket counter to ask about the status of the bus.

When I approached the counter the lady behind the counter was speaking to another customer, so I waited until their conversation was finished. The customer was on his phone and there was a silence for a couple seconds, so I figured that it would be an appropriate time to ask about the status of the bus.

”, I replied with “Sorry” as it seemed like their conversation was finished and it was an appropriate time for me to ask my question. ” This statement is false as the customer that was speaking to the lady prior to me was the only person there at that time so there was no line to…

I started my trip 02/19/2022 at 7:15am in the morning, from Las Vegas to St. Cloud Minnesota. I wS supposed to reach tulsa Oklahoma in time to catch the 2pm bus, but the bus I was on going to tulsa was late getting there, I missed the 2pm bus.

Thus cause me to be in the greyhound a extra day. Greyhound switched my ticket. I am currently still on the bus on my way to Minneapolis, the Bus will reach their at 5:20pm I then have to wait until tomorrow to catch a greyhound from Minneapolis to St. CLOUD MN.

That bus leaves 02/22/2022 @ 11:35am in the morning. I have to be outside until tomorrow. This is not right! I have been on this bus since Saturday 02/19/2022. This is wrong

First off the first bus I caught from Lima Ohio was 2 hours late so I missed my bus I was suppose to transfer to my next bus so I was put on a bus that was a 1hour an 30 minutes so miss my bus in Atlanta so when they give other ticket I had to sit there in Atlanta for 8 hours for other bus then when it was time to leave the bus break down in maica Georgia had to sit there for other bus for 4 hours with a baby an I paid for 25 hour trip that was a day more I feel like I deserve my refund back I paid 210 dollars for trip that was only 1 day an I had to be at work at 10pm on 2/18 had to call out not far if I dont hear back soon yall will be hearing from my lawyer

Unimportant break, drivers have no respect for customers, I was coming from springfield missouri, those greyhound drivers are so unprofessional, a danm smoke break a every 20 miles, spending 3 days on so many buses.

My husband starting point was New York stop was in Pennsylvania he got off to get a pack of cigarettes and then he got back in the bus was gone he he got another ticket and went to Colorado Springs his luggage went to Denver my husband is in the hospital I am in Michigan right now I talk to a gentleman I believe his name is Devon on Monday I have been calling all day Tuesday all day today nobody answers I left messages I don't get any call back voicemail is full.

How can I get ahold of these people I've been calling for 2 days no answer no response no call back. I'm very upset

If I could, I will give NO STARS. THE CUSTOMER SERVICE WERE HORRIBLE. YOU guys need to come up with a better way to please your customers. I purchased a ticket leaving from Chicago, I suppose to put going to St. Paul.

I didn’t realize that I put St. Louis Missouri,. So my ticket was waisted do to the fact they didn’t honor the mistake I made. The representative was very very very rule. I waited to speak to a manager. They would not put the manger on the phone.

I know no one is going to address this, but I think it’s horrible to not be allow to make a mistake. So now my ticket is no good because of an honest mistake I made. How can I get in touch with Dave Leach

I purchased a ticket for a greyhound to get to Buffalo, NY from Bowling Green, KY, drove an hour to where I was supposed to be at and even early from Hopkinsville. I got there at 11:20 AM and stood there for over an hour waiting for it and it never showed up.

It was supposed to be there at 11:25 and deport at 11:45 AM. My confirmation number is 85452866. The person that gave me a ride drove an hour there and an hour back and now has to do it the very next day cause the bus never showed up. Customer service rescheduled it.

We tracked the bus and it was past bowling green and it didn’t even arrive to pick me up when we were there at 11:20 AM. My grandmother passed away and I’m trying to get all the way down there for her funeral.

I would like compensation for the trouble you caused.

I bought a ticket from Tifton Ga to levels d , Ohio for 2/10/22 returning on 2/18/22, I get to bus station in Tifton and was not allowed to board, no reason given, just that my money was refunded to my card, I was on my way to my brother funeral in Cleveland, I am totally in awe as to why this happened, especially with no explanation given to me,

Please someone contact me soon , I need to understand what and why as soon as possible. My confirmation # is: 84999328.

Feb 8 I bought a one way non stop ticket from New Orleans to Biloxi, departing at 9:25 AM and arriving at 11:05 AM. My confirmation number was 85283825 and schedule COP1246. Our bus was over two hours late and we were never given an explanation nor were we apologize to or anything, on top of being late after we depart in New Orleans approximately 30 minutes away we exit exit old Spanish Trail in Slidell and

the driver is allowing anyone to go use the bathroom and get snacks which is absolutely absurd because we had just departed 30 minutes prior. In addition to this none of us had the Slidell stop notated on our tickets.

Everyone on the bus got enraged and was yelling about how late this has put us behind and now you’re stopping at places we don’t even belong at. The driver was cocky but…

Hi, Reservation number : 8438992 Travel from Montreal to New York & travel date on feb 1st at 11:45pm I cancelled my trip on jan 29th 2022 & till now i have not received my REFUND. When i contact customer service they say my ticket was used & cannot refund.

When i did not travel & cancelled my ticket on jan 29th 2022 how can they say my ticket was used. It shows greyhounds INCAPABILITY towards dealing with customers. 42(cad). I have called customer service & emailed them many times but its waste of time.

I hope you respond to my complaint & refund my money. Thanks

We made a online purchase with Greyhound from Portland to Orlando. The ticket was a will call pick up and when we arrived there the will call booth/office at the Portland location was boarded up and closed. We were unable to obtain the ticket from greyhound thus unable to board the bus.

We called Greyhound and they were reluctant to assist us as they insisted the boarded up office was open and available for business. We took video of this location and still have not gotten a refund, modification or any assistance to getting this trip completed.

So far the worst customer service experience we have ever had in any travel transaction. We would like a modification to the this ticket, reschedule the departure or a full refund since we never received the ticket.

I was over charge and no one’s want to pay my money back they took 183 then took 60$ the 54$ and the costumer is very very rude n on top of that nobody checking about the over charge who can I speak too phone number is 3373428791

I purchased a ticket yesterday going from dothan, al to Tuscaloosa,al my departure time was at 8:25am, I arrived at 8:15am and my bus was already gone and the lady behind the desk was very rude. She told me I'm a grown man and should've arrived 30 minutes prior to departure...

this will be the first and last time I use greyhound thanks to a very rude lady behind the counter in dothan al...

Purchased a ticket online from ft myers fla. to spring hill fla. Was supposed to depart from ft myers fla. 00 dollars now because greyhound canceled my bus,and be cause the bus got canceled i cant make it to my job, this is unacceptable on many levels,

Bus number 1011 driver transfer at Jacksonville was very rude very disrespect didn't know what he was doing at im unpleasant customer unsatisfied person frustrated tonight

Your negligence cost the traveler a whole extra 24 hour delay to her destination. Had to spend the night at the bus depot.

My disabled son was traveling alone from Colorado to Nashville. When he arrived in Denver and tried to get help to find the next bus, the security guard got smart with him, and physically pushed him out of the line because I was on the phone with him to explain his disability.

NOONE would help him find where he needed to be. When I purchased his ticket, it was put on the itinerary that he was disabled. This company is a joke!!!! I will never pay $240 for such crappy service again.

The people that ride busses still have dignity, too.

I booked a flexible bus ticket for my son and I for December 18, 2021 from Toronto, Canada to New York City. Greyhound encourages buying flexible tickets in order to get 100% refund on the tickets. Due to a new Covid travel advisory from the Canadian government to avoid non-essential travel outside of Canada, I decided to cancel our tickets on December 16, 2021.

I called, tried canceling and requesting for a refund online, was advised to email customer service with a refund request. I did all of these and until now I have not received a refund or a proper answer on whether the refund cheque has been issued or sent out by mail. Very poor customer service.

I have never dealt with a Company who gives their customer a run-around. I have gotten 4 apology emails. I responded to say I do not…

I'm being treated like total crap by these bus drivers and are disrespectful as can be I will never ride greyhound again

com my confirmation number is 84124966 I would appreciate if someone help me get my money back thank you

I payed for a bus ticket from marietta ohio to Charlottesville va 10pm 1 20 2022 to 815 am 1 21 2022... when I went to transfer from the second buss to the third bus the driver of the 2nd bus informed me something was wrong with the 3rd bus getting there and

told me to ride to Charlotte north Carolina now stuck in Charlotte north Carolina being told it would be tomorrow afternoon before I get to Charlottesville va... 1 22 2022... this is completely unacceptable... 00 per houre for every hour after 830 am 1 21 2022...

since the company is costing me much more time and costing me funds I would have been making in that time... only other acceptable arrangement at this point would be fore greyhound to provide transportation to the airport and pay for plane ticket to Charlottesville va..

you…

the bus was late and broke down, it caused me to be a full day behind schedule, charger ports wouldn’t work, rude customer service and horrible maintenance on bus.

Every time we book with the greyhound bus in Houston the bus always leaves early and they always say its our fault. Its happened more than once and actually one time we had to wait 2 hrs for the bus to even leave after time. If theyre not going to do their job with integrity and concern for the passengers why are they even open

What freaking difference do it matter Greyhound no is by far the worst coach bus driver to lol d everyone t ok go fuck Yosef to look d them be that he is not as fucking Babysitter y'all wear y'all mask if you be want to well I kept my mask on all but to find out I got COVID-19 FROM Y'ALL NASTY AS FUCKING BUS AND T HE E DRIVER AN OTHERS PASSAGE RS IM SUING GREYHOUND ALONE WITH 25 OTHER RIDERS

First, the bus drivers are rude and racist.

Secondly, they're hardly ever on schedule and then due to certain employees refusing to do their jobs, customers are having to pay out of pocket for tickets reissue. The terminals are dirty and poorly secured by their hired security guards.

All around, worst experience of my life traveling with them and will never again

I purchased a ticket online. I was unable to customize my ticket to accommodate my extra luggage. I made two attempts to chat with customer service to make those arrangements and was unable to do so. I took screenshots of those attempts and was told I needed to call.

I then took over an hour out of my day (while caring for my sick, screaming 1yr old nephew) to place two calls to customer service to make those additions to my ticket. I was finally told that was impossible and I would have to add luggage or make additional accommodations at the terminal.

I immediately requested a refund and was told I would have to file a complaint. With the threat of covid 19 and the inconvenience of that being my only option is absurd. I am sure it can be confirmed I did not take that bus.

In fact, I…

Covid thrives in closed up environments. They don't have any air going at all on the bus. I am enroute as we speak from Shreveport to Houston and considering hitchicking being a better option. I feel it should be reported and transportation thru busses completely stopped.

The clerk's have been very short mannered and rude. The driver has no professionalism at all.

Hello Greyhound I sent in on the 13th of January a complaint in reference to 540061 I have$43 somehow on a vochur an $116 on another when it's only one bus ticket 1 adult female with my service animal I need those combined an that GRAYHOUND be advised that my ticket needs to modify together so I can use my ticket due to me an my service animal got stranded because grayhound changed my ticket an I was not told or awair of it I am sending my receipt

My sister is 2 days late on her bus, I've spent over 300$ because she's pregnant anf can't sleep or away 16 or 24 hours at a bus station waiting for the next bus to come because the ones that were scheduled didn't show up due to no driver. A 4 day trip to FL from CA has turned to an 7 day trip, it's been 3 days and she barely got out of the state.

I want my 260$ refunded I've had to call customer service over 10X, they had her board a station that was closed and she couldn't even obtain her ticket. The service sucks, it's the worst I've ever dealt with. I will never recommend this service to anyone.

Was abandoned at El Paso because the bus driver when I asked him did I need my ticket changed he said no since I’m getting back on the same bus since it was just getting a cleaning. After 2 hrs of waiting the same bus came with a new driver and the lady disrespectfully told me I’m not getting on the bus I had to take it upon myself to get my stuff off the bus driver because at first they wasn’t letting me then

after wards the staff then tried to say he was calling my name when he didn’t and then tried to lie and say that the only available bus to Dallas is the next day it wasn’t intel I had a conversation with a security guard and he was able to convince the man behind the counter to give me a early ticket the same day

Just Nasty. The Guy who was cleaning up and the Customer Service lady in Raleigh NC. The man actually cursed us out. l will never ride Greyhound again

My friend is traveling to California from Arkansas. 5 day trip when I booked it. In Denver, in 1 degree weather, they canceled his bus the first time for 25 hours. They did not provide a hotel, and put him out of the building in 1 degree weather!!

Now he has another layover- 10hr away. Greyhound has not taken care of their passengers at all!

Had to wait at stop (lightpole) for 4 hours. Was told I could 1. Cancel and rebook 2. Wait there for bus (no pick up time) 3. Wait until I got tired of waiting. I took a train from Glenwood Springs to Denver otherwise I would have been stuck there.

Got to the terminal before 830 pm. Waited until 130is am for ride to hotel. 35 minutes was being outside in cold. Waited another 45 minutes to get room. You left us stranded at the hotel with absolutely no communication!

I had to pay an uber driver to get back. All of us got differing info for those that could get through by phone. I barely made my bus out. Your terminal was filthy. You can see open drug use and sales.

People smoking cigarettes, pot method were everywhere. I saw a lady passed out with a needle in her arm while looking for a…

I had a layover in Dallas TX and my bus was supposed to leave at 7:15pm on Thursday. Everybody was informed of a delay by an employee yelling it to us in a very harsh and rude way. He almost acted like it was a big joke and like it was funny to him.

Then Everytime we tried to get info we were interrupted with yet more bad attitudes saying they didn't know anything.

Finally we were told that there were no drivers to end up just having to sit in the bus station for over 15 hours. I understand things happen but we were shown absolutely no compassion or care whatsoever. Then on top of all that the restrooms were the absolutely beyond disgusting.

Feminine pads laying rolled up on the toilet, trash, clothes, all over. Ntm ever toilet was either covered in urine or was full of feces. It was…

ticket 12/31 4 pm from Indianapolis IN to Petersburg va.. got to Pittsburgh PA didn't know that was bus change. black short lady hostel and not listening me telling her im 100% total and permanent disabled veteran. my bag tag #AA6296524 she hollard and was not paying attention.

I have lost my bags because she failed to do her job!! this is a violation of the federal code regarding disabled people. I need my bags . its blue with that tag number. didn't get taken off bus cause staff not hearing me say im a 100 % Total and Permanent disabled veteran. 317935102.

please I need my bag and suites, the lady at pittsburgh PA , she failed to aid a disabled veteran. you should have my disabled notice cause i filed for mask exception, I use veterans advantage discount. if you don't have that i can…

Horrible customer service my sons safety and well-being placed in jeopardy due to the horrible service that greyhound so poorly has provided thus far and now I’ve wasted even more time writing this complaint that will surely fall upon deaf ears

My Mom Was coming from Yuma AZ on 12/21 R#81691959 to Los Angeles CA and She Was Dropped on San Bernardino County So I Feel that I need to be refund tor gasgoline and time how can A driver tell an d elderly person to be a the station a 5.00 AM other ways she'll be left 5626164101

Richarhmond,Virginia location at 4 am in the morning, two black women at customer service desk would not tell me what gate to go to to reboard my bus, very rude people, plus I'm handicapped. Women's restroom had no toilet paper in any of the stall's, I told customer service desk this and they said the homeless people come in here and steal it all, where is your security?

The restaurant wasn't even open to buy something to eat, very bad here! this is on January 1, 2022 on the bus coming from New York city. We deserve toilet paper to wipe ourselves and if there is problems with homeless people stealing the toilet paper then you need security here to ask for ticket's and if they don't have one then they can not enter the facility after nightfall to prevent this.

Where is your cleaning staff…

The restroom on the bus was locked and alot of ppl needed to use it and one man kept coming up from to let him know it was urgent and the bus driver didn't give a damn and the man was older. Then he tells him after man had asked him 5 or 6 times that he really needed to use the restroom.

I'm going to stop at store u go use it and hurry back. All the driver had to do was unlock the restroom on board. He was very rude and inconsiderate to the ppl on the bus. In plain site it said there restroom is here for our convience.

The bus number is 86959.

We were scheduled to leave @ 6:10am, but our bus got to the station at 7:18am and we supposed to connect another bus going to Memphis @ 7:30am, our bus got to Dallas at 7:59am and the bus that we supposed to travel with has already left and they changed our schedule to 7:00pm, I had my two little children with me, no one said anything to us and

I suppose to go to work the next day. Tell me how can I stay here with my two little kids till 7:00pm tonight. This is unfair to me and my children, when do I get back to Cedar Rapids, I don’t know what to do.

I’m devastated, I don’t live here in Dallas.

Sunday, December 26, 2021, I was traveling on the 1:10pm bus from San Antonio, TX to Dallas, TX with stops in between. During our stop in Austin, my bus driver and another bus driver, of the 12:20pm departure from San Antonio, were both scheduled to stop in Waco.

They made the decision between the two of them to have only one bus stop in Waco. Therefore, they had all the the passengers from my bus get off and board the other bus which was now the only bus that would stop in Waco.

The passengers from the other bus that were traveling to Dallas were told to transfer to our bus, which would be a straight drive to Dallas, no stops in between. The other bus took off after all passengers were transferred.

My bus was still loading the new passengers. After everyone was on board, there were not…

To whom it may concern:

We purchased two tickets on your bus line leaving Seattle on Thursday Dec 30th at 7:15 am with a destination to Pasco WA. We arrived 20 minutes early as instructed only to find the office does not open until 8:30 am. There are about 20-30 other ticket holders waiting as well. We have currently been waiting outside the locked and closed office near the buses. No driver or staff of any type showed up. We never received any messages, text, or emails regarding delays, etc. We have currently been on hold (for over one hour) trying to get someone at Greyhound to figure out what is happening and why people have been left outside in the snow and cold temperatures. I understand that weather might be an issue, but lack of communication and the disregard of the ticket holders…

This is what I had sent today. Yet anothe complaint/ claim request.

My name is April Johnson and I'll n Nov 13th I left sweetwater tx (8 hours late), going to Stockton CA where I have been home in Lodi CA since the 16th. I had my own name number address tags on my suitcases and no one at greyhound out their own on them. Shouldn't be an issue really. However, I've been back well over a month and everything I own is still not being found. After numerous emails, calls and letters to the main offic and CEO. My phone is 209-400-1042.

On December 22, 2021, I was due to leave the Chicago Greyhound Terminal at 10:20 pm and arriving to Nashville, Tn at 8:20 am, unfortunately it did not go that way I was told upon boarding the bus that I needed to wait for another bus because the bus I was to board was full and no seat was available for me and that another bus would arrive in 45 mins.

Needless to say, that also was false, what I am having a hard time understanding is you all know how many seats are on a bus and how many tickets are sold ahead of time so there should have already been another bus there or at least in route there before hand.

I had a meeting to attend and was very fearful that I would miss this meeting and I was correct. The 2nd bus did not arrive until 12:50 am and I arrived in Nashville at 9:50 am not…

On 12/27/2021 I had a return pickup for 6:55am on Main Street in Ahoskie, NC , waited for the bus for 2 hours, bus never came. I had to pay some one to take me to Raleigh to catch a bus there.

That bus only had two seats left . I had paid for three tickets, but ended up holding my granddaughter, so her ticket coming back to New York was paid for but not used for that bus. And when we reached Richmond it was suppose to be a 25 min layover, but I was there for 4 hours.

My trip from Valdosta Georgia , the bus was delayed 2 hours and , when we got to Atlanta we missed our connecting bus and so the give us a paper ticket and put us on the next bus. When we got to charlotte NC and we have to wait 5 hours because we have to wait for the 10:05am bus it turns out that we didn’t leave until 10:50, finally boarded and

went to the next stop and was told that everyone had to get of the bus to change driver. We have been waiting for 2 hours and still there is no drivers why is that I’m only 2 stops from my destination which is New York and I can get home because there is no drivers?

My family and I are never taking the bus again.

I wish no stars was possible. Multiple times the bus drivers did not show up to stops. Customer service is useless and no numbers to cooperate

Indianapolis to Nashville TN 1 layover in Louisville Kentucky bus driver said a addatude and put it me off the bus very rude to all the passingers lady driver very un happy wood not ride a bus ever

I was trying to board the Greyhound bus yesterday and the Greyhound bus driver wouldn't let me on the bus because I was smoking a cigarette and it wasn't even time to leave and he wouldn't let me get on the bus so I miss Christmas with my family and had to get a hotel room in Louisville for a whole other night spending over $100 and

having to miss Christmas and it wasn't even time for the bus to depart and the driver almost smashed my fingers in the place where you put the bags in I want something done about that driver for not letting me on the bus it wasn't even time to depart and my expenses that I incur having to stay in Louisville for an extra day