Greyhound

Rasic rude bus driver very disrespectful to passengers of color told a African American lady that she was one step from a 8 BALL TOLD EVERYONE TO SHUT THE HELL UP THEN SAID HE HAD COVID 19 AND DONT CARE IF HE GIVE IT TO ANYONE OF US HE SAID THATS WHEN HE GOT HIS COVID 19 ALSO WENT ON SAYING THAT HE DONT CARE BOUT HIS PASSAGNERS OR HIS JOB WITH GREYHOUND I DID NOT PAY TO LISTEN TO A RASICT LOW LIFE SUM AS A BUS DRIVER FOR GREYHOUND JUST TO LET YOU KNOW HE MADE IT WERE NO ONE COULD FILE ACOMPLAINT ON HIM DUE TO THE FACT HE MADE SURE THAT WE DID NOT HAVE TIME TO DO SO

OR WE WOULD HAVE MISS OUR NEXT BUS ALL OF THE MALE BUS DRIVER'S DRIVE FOR GREYY ARE VERY RUDE AND SORRY PEOPLE TOWARDS PEOPLE OF COLOR NOT COOL AT I WANT MY FULL REFUND BACK OR I WILL TAKE THIS MATTER HIGHER

This is my 4th complaint for my trip from Orlando to Miami yest 24th Dec 21. 5 hrs for another bus, which had no air con to arrive to find my bag was took off at ft Lauderdale even though tagged to Miami.

The unhelpful man at Miami who didnt phone to check where my bag was and conveniently dissapeared when telling me , he would supply me with a lost baggage form. The service is so poor and I have not a stitch of clothes until my bag is found if it even will be, I am on hol from UK and this has left me with a very bad impression of the company.

45pm then have to wait a furthet time to see if by chance my bag was on a later bus , which it didn't. Really awful.

On Friday, December 24th, I purchased a ticket for a one-way ticket from Fort Wayne, Indiana to Atlanta, Georgia with two transfers, one of which was from a Miller transportation bus to a Greyhound in Lima, Ohio. The departure time was listed at 4:15 AM and boarding was to start at 3:55 AM for the Miller transportation bus.

I arrived at the Greyhound station in Fort Wayne at 3:45 AM and waited for the Miller bus but it never showed up. At around 4:05, I called the customer service number listed on your website and was transferred to an agent after completing the confirmation number prompt.

The agent then informed me that I would have to contact Miller Transportation, which I did to no avail. I then called the same number back and was transferred to another agent who claimed to work with…

So finally arrived in Miami at 5.50pm to find my bag is missing from the bus even though it had a Miami tag on it, told to wait a further hour and half for another bus to come in.at 7.15 from fort Lauderdale to see if its on there. Absolutely crying now without my things and cant get to my hotel to change from a bus that was sweltering hot for four an half hours.

Our bus to Miami was overbooked and even though we booked in ahead online we were not allowed on and the bus left without us. We had to wait over 3 hours for alternative transport, in a bus that had no air con it was pretty uncomfortable. 10pm. Terrible situation.

On December 23 at 10:16 pm at Cleveland ohio Greyhound bus station the driver was very rude a passenger ask him a question he told her to shut up an use racist words towards her he then told her she was a step back being a 8 BALL THEN HE MADE ALL THE WHITE PEOPLE THAT WAS IN LINE TO COME TO THE FRONT SO THEY COULD GET ON THE BUS FIRS WHEN ALL THE SEATS WAS ALMOST TAKEN HE THEN

SAID IF YOU ARE NOT WHITE YOU WILL BE THE LAST TO BOARD THE BUS THEN HE SAID HE DON'T GIVE A DAMN BOUT THIS BUS OR THE DAMN PASSAGERS VERY UNPROFESSIONAL VERY RUDE LACK OF TRAINING HE STARTED SAY VERY RUDE AN RACIST STUFF HIS PASSAGERS TOLD EVERYONE ON THE BUS THAT HE GOT HIS COVID-19 SHOT AN HE HAD COVID-19 AN IF ANYONE GET COVID FROM HIM OH WELL WHOLE DRIVE HE KEPT TELLING PASSAGERS TO SHUT THE HELL UP EVERYONE…

Our bus to Miami, today was overbooked even though we checked in online and assumed our seats were reserved for us since we had paid in advance for them. We were told we couldn 't board, and were left without much information, when we asked, what would happen next.

We were left sitting in the bus station and had to keep checking at the desk to find out conflicting answers. There was no apology or politeness from the staff at the Orlando bus station, and no clear timings on how long to wait for the next bus. Diabolical service.

The bus driver shouted, insulted, and left my child and I behind. m. for Montreal. I was unaware of the ArriveCan App since I did not have it. As a result, I gently inquired about the app's purpose from the bus driver.

He then informed me that he had not been recruited as a babysitter and was thus illiterate.

Bus schedule 1151 was delayed 9 hours in Nashville,Tn. Dec 14th, 2021. There were no explanations NOR apologies. Most definitely caused an inconvenience to say the least. Absolutely unbearable especially for a senior citizen like myself. Heart and blood pressure medication was getting llow. AWFUL!

An employee from the Cincinnati Greyhound depot was unprofessionally helpful , her voice tone and body language were entirely uncalled for which is high poor taste in work ethics the way her actions was displayed ; however , did not appreciate her voice tone . Most of all , she improperly dismissed me for another customer that I did not take kindly at all . This was distasteful and disrespectful which I hope this get resolved professionally .

I was trying to leave out of the Greyhound station and the security guard told me I couldn't leave so I asked why but I didn't understand why because I wear glasses so everything is blurry( their were cones blocking off the area). He basically started being really disrespectful back so I felt really threatened especially when he said it's not gonna end well for me I'm also diasbled.

I didn't derseved that treatment by a security guard. This really ruined my day and making me so emotional. I know nothing can be done but for someone to be disrespectful like that to another human is appalling for simple asking questions.

I would like this worker to be looked into this isn't normal behavior and someone else might not take it like me another time. The worker is a black male with dred locs at…

I wish to make a complaint with the service that I received on part of my journey with Greyhound from San Francisco to New York.

I travelled on Saturday 4 December 2021 on schedule bus number 6741, San Francisco to Los Angeles at 8.45 am. The sockets for charging my phone didn't work and the wifi was very intermittent. The next stop was San Jose & amongst other passengers getting on, a homeless woman boarded. She was a nightmare! She was crying all the time, scratching her head & kept saying she had scabies! She would walk up & down the bus begging for food & refused to wear her mask (which in mandatory by Federal Law). She would walk up & down the bus sitting next to people, including myself, who didn't want her there. She also smelled terrible! I paid $270 for my ticket & I don't think…

This is the most unsafe travel I have ever had in my life . I don't have a seat , I am literally on a stump by the stinky urine smelling toilet during Covid no less . I hsve dialed multiple numbers and continue to get automated music no human just recordings. They stole my money.

I paid for a seat not a stump in the corner . Never again. I feel so unsafe right now and its fifteen hr ride. This is unacceptable. They shouldnt have sild me a ticket knowing I wouldn't have a seat . Never ride Greyhound.

My daughter boarded a bus going from Paducah KY to Lexington KY. She boarded that bus with my 6 month old granddaughter. The bus driver was very rude and told her she could not board that bus with her car seat.

I was very angry with the bus driver for being rude to Us and very unperfessional. I hope all of you staff doesn't represent Greyhound bus service like that. I am very concern for the safety of granddaughter and my daughter on your buses if she is not allowed to put my granddaughter in her car seat.

My daughter has to ride your bus in her lap for hours with no kind of safety restrains in case of an accident. Something is wrong with your companies rules. I would appreciate if someone from your staff clarify the rudeness of your staff and these safety issues I mentioned above.…

My husband was left behind because the bus driver said that his carryon bag and the one that goes under the bus was overweight. It was not. He was in line with his ticket and she would not let him on the bus, driving off and leaving him in downtown Houston.

I had to find a way to get to him while he waited over 10 hrs. We are both disabled and it was a nitemare. Someone should be held accountable. We should be reimbursed for the express ticket that wasn't used........

Wile boarding the bus from Indianapolis to Cleveland the colored lady with red hair was extreamly rude in telling to check my bag in , which I had no problem doing but she was yelling at me the entire time. I said please don't yell at me in a calm manner.

Then she said that I can stay here. Have taken a few trips by greyhound but this experience will be my last because of this incident.

16 - because the bus driver did not show up in Lubbock Texas we missed the next bus and now are being rerouted to Kansas City and won't arrive to Denver until tomorrow sometime! My problem now is I do not have transportation to Conifer Co.

(an hour away)because my wife is working. We are new to the area and I have no one to call for a ride. This is the worst experience I have ever had with Greyhound!

Ok i will probably not be using your travel services at the very least until the mask rule is gone.. As fas as the driver i want to start by saying. I was in compliance as instructed. Now in short this driver had tl be an asshole over the entire mask rule i had my own was wearing it and was tild rudely by the driver, the counter should of given you a mask. Really??? I had one!.

The driver did not want or like people with cloth mask?? ITS A FUCKING MASK/FACE COVERING why does it matter?? Seems to me the counter and this driver work against each other. BTW I am now on a different bus (noot greyhound)) driver is NOT enforcing any mask and especially not being an asshole about it.

As for greyhound being strict or being askes nicely iis one thing being a rude asshole over it. UNACCEPTABLE!!…

I would rate greyhound to be the worst business not just to deal with in the states but prob the worlds worst business. Took a ride from Daytona to west palm bud tracking showed the bus was still in Virgina!

As I was about to the leave the bus stop the bus ends up pulling up and hour late! Bus was filthy and disgusting they made a stop in Orlando and took everyone off the bus for an hour then got back to the bus and to west palm I get off the bus and my luggage is no where to be found.

Literally every clothing item I owned was in the suitcase. I then told the bus driver as he did not care and then proceeded to drive off! I have been filing claims and calling as much as I can and no one has answered and questions helped me or even let me speak to a manager I get transferred to people that…

I purchased a ticket on 12/10/21 for an express ride from Houston TX to Shreveport La. I gave the agent my debit card for $86 the passenger was on time even first in line. Charles Bull (passenger) was told he could bring two bags of one that was a carry on.

The driver upon boarding passengers told Mr. Bull that he would have to get his bag weighed which he didn't on the ride to Houston. The driver was rude and drove off and left him in Houston. He was ill with a breathing problem & crying.

The driver did not care. So in short he is back in Shreveport recovering & I wish to be reimbursed for the ticket which wasn't used. Thank you, Robin Jorgensen

Yes I was recently on a greyhound trip from Austin to Gadsden Al. This was my first time using greyhound services. This was a horrific experience from the beginning. Customer service and the employees at the terminals & the drivers where rude.

I was afraid for my safety at several terminals. The homeless was inside the terminals harassing me and other riders. The waiting area outside was just as bad. The restrooms where nasty. Many didn’t have soap. I’d assume with the pandemic this would be a very big concern.

The passengers would completely ignore the mask on rule. This is very concerning for my well being as it for others. This is unfortunate experience for my first time using greyhound. Shane Thomison

On December 7,2021 I traveled from Fayetteville NC to Slidell,La....The driver from Mobile, Alabama was extremely rude and talked hateful (older heavy set black guy grey hair in ponytail with his hat turned backwards)....I had to retrieve my bag at my destination and my brand new travel bag was busted at the bottom...

2 claims on the terrible situation that lost my entire world. 15872700 and 01811634. 3 well back with near nothing because of lack of communication with your damn staff. Someone do their job and find out what been going on, because I'm tired of repeating it.

And also emailed the CEO of Greyhound.

I traveled from Buffalo to Ithaca via Rochester for the Thanksgiving Holiday. I booked through Greyhound but they used a Trailways bus both times.

First of all, I purchased a ticket for $20 more so I could have preferential seating. None of the bus drivers called this group to the front of the line, and when I complained one driver said - "don't waste your money" indicating it was first come first serve.

Also, the bus information said that masks must be worn in the station and on the bus. No one enforced this. There were maskless riders and those idiots who wear the mask under their nose. I felt I was put in danger because Greyhound allowed this to happen.

I had fill out so many complaints about my baggage being missing. It's a grey baggage with wheels with a black handle. In it 2 cell phones I-Pad medicines White Coach Purse important paperwork section 8 voucher clothes shoes panties important documents wallet. Please contact me.

David Leach no one didn't get in touch with me. They only sent out trackers. So they say!! And haven't heard from them either. I gave you all the documents you all ask for. Its going on a month. 7867182971

The pick up spot in laurel Maryland the bus was 2 hours behind after transferring busses in new York the bus driver was rude yelling at the passengers wouldn’t let them talk or use there phone didn’t know where in providence Rhode Island the bus was going didn’t drop off passenger at 99 w exchange st dropped him off in the garage by midnight this was a first time traveler customer service didn’t help me the bus app didn’t help me it was terrible just terrible

Hi my name is artelia stallings my dad Adam burnam purchased a ticket from the greyhound station in orlando fl there was a bus leaving out of rochester last nights around 10:30pm but somehow when the bus arrived to let on passengers I guess his route was different from my ticket because he told me i wasn’t on his roster goin to New York city but didn’t know of me getting on another bus to head to Orlando so leaving me stuck with a ticket that I need a refund for please

His employee ID- 45 9972

Assaulted on the bus and person tried to take my belongings.

I was kicked off the bus in Mobile Al for pulling my mask down to defogg my glasses. A 60 something black driver threw 3 of us, all white off the bus for mask related issues. I pulled my mask back over my nose and apologized as and he just said your a Cracker, I have no compassion.

This is unexcusable and I want a refund. I was polite, compliant and begged to get on the bus. Call me for refund or I will charge it back. I have never been treated in this manner until now.

Greyhound in Houston does have hand sanitizer how awful, one dispenser. Bus number 86321 bus driver . Talked to several passagers so rude. When he came over the inner calm he spoke so rudly. He was so awful. I will never ride greyhound again.

Also myself and four other travelers will b contacting corporate. We're sending email. Ur Houston bus station is so dirty.

Complaint against driver for schedule 0356.. Indianapolis to Chicago (7:45PM trip) Driver with dreadlocks.

I arrived at the station in Indianapolis 1hours earlier and waited at the counter to check in bag. The attendant came over and said we should just get in the line 2 designated for Chicago. The driver came an hour later that scheduled called us out to the bus. He started turning back those without printed tickets and only allowed those with paper copies. I explained to him that we've tried to check in and get that but we were told to get in line. He later came inside and called everyone else back to the bus except me. After I got the ticket. I walked into the bus and sat down by the front role and he rudely ordered me to go find somewhere else at the back to seat. We are not suppose…

This is my fourth time complaining about the same issue waiting for a response I will contact the BBB

I don't think it's right that the security has the right to smoke right out front of the Dallas greyhound station and order paying costumers to cross the street where you get asked to buy drugs while they are smoking at the same time

30pm bus. 00 for the first night I lost

Greyhound Bus scheduled to depart from the Atlantic City Caesar's Casino Terminal on November 12, 2021 at 07:09 12Nov2021 to New York, never arrived. I sat and waited at the terminal until nearly 10 pm. Bus never arrived. m. m. NO SLEEP. My original ticket confirmation#8028216101.

I AM REQUESTING A REFUND FOR THE INCONVENIENCE AND AN ALLOWANCE.

Driver of line 9414. 10pm out of Laredo tx. Very unprofessional Very! Hostile and mean. Speaking very harshly and down to the riders of that bus line. Condescending attitude, laughing about the remarks he was making. And even when asked for clarification he sarcastically and aggressively spoke to me as if I was supposed to know what was expected of me.

This was my first and last time EVER riding a Greyhound bus.

My bus was late into Atlanta so when I got into the terminal they already called my bus number 1142 to Nashville on Nov 12th scheduled to leave at 12:15 the attendants started yelling at me for simply trying to figure out what bus I was supposed to be on. Once I made it to the bus driver of 1142 he looked at my ticket then told me my wmbus was over there without pointing.

I look and there are 3 other busses so I ask which one and he starts screaming at me like a drill sergeant so I politely say yes sir and walk toward the other bus once I get there the bus driver of that bus says you bus is right in front there. That bus driver wasn't rude.

I'm trying to figure out why the bus driver of 1142 just told me to go to the other busand walk back up to him. At this point I'm about to have an…

Bus Operator of dated 9th Nov.21 Tuesday for bus from Scranton to Philadelphia at 5.15 pm is very rude,arrogant,no courteous etc.I wanted to reach Doylestown at8.40pm to catch Septa train at9.11pm.Operator unnecessarily drove bus from Estan to Allentown to again Estan and then to Doylestown.He made to reach bus at 9.40pm and due to it I couldn’t catch my last train and put into trouble.Other Operators of same route drive bus from Allentown to Doylestown directly through Quekertown and make bus reach as per your schedule.Please refund my money of fare and taxi charge.Punish Operator.Advise and train him properly.

From: Jan Kassay 137 Boston Avenue Somerville – MA. 02144 Janka73137@yahoo.com 781 975 2803

This is a complaint for a chaotic trip from Boston to New York on October 1st , 2021. ( the delay is due to the fact the trip was to celebrate my older son’s wedding that was taking place in NewYork, after which there were several guests from overseas staying over, and lots of travels). I booked a return ticket with Greyhound Lines; Boston – Newyork, September 29, 2021. Reference number 77896902. Paid $79.00 with all the added. Gift ticket order ? $7.00 Service charge : $15.00, Facility fee: $3.00 … total : $104.00 And a one way ticket for my son who was traveling with me for his brother’s wedding Reference :77897511. Name : Yanal Barakat a $46.00 with all the above additions came up to Total :…

I am on a trip that is routed out of Durham NC and routed for Tifton Georgia. I have been waiting here at the Charlotte NC Greyhound bus station for nearly 3 hours... They told us that it would be a 30 minute layover they lied and can't tell us when our bus would be leaving please help. Thanks Barry Cobb 919-638-9243

To whom it may concern,

I have had two buses your company canceled that I even paid extra for due to website booking errors, did not get the points for the rebook, did not have the service animal added on first trip, spent COUNTLESS hours on phone with SEVERAL agents . . . NONE of which helped. I get sent in automated circles, have been hung up on, chats disconnected, no transcript emailed and the passenger not only ended up stuck for his outbound trip due to unavailable bus with NO notification from you . . . but had to spend his own funds to stay overnight, in a hotel due to his return home trip where the last bus of the night was not available in the cold . . . at almost 11pm in upstate New York. This has been hands down, THE WORST and most expensive attempt at travel EVER. He almost…

I'm extremely disappointed in my experience with Greyhound. I purchased my ticket for 12:34 this is the 4th time I've purchased a ticket and had to deal with a 2 1/2 hours wait. You have workers in your station that don't wear masks yet yell at a customer for not wearing his.

You guys are not social distancing at all. Not only that I was told he was going to throw me out physically. I finally get the bus that came at 219 only to find that none of the chargers work.

How do I call a Lyft if my phone is dead. People who work for Greyhound do not care for their customers and it's upsetting.

Bus # 86884 north bound I5 mile marker 163 803am – cam footage at the Greyhound bus driver pushing me off to the shoulder and 5 feet visibility heavy rains heading Northbound towards Portland at mile marker 163 driving erratic called customer service post a gentleman named Eric this incident took place November 5th 2021

I hate using Greyhound because this company is worthless. They are expensive but their buses are always late. How can you understand that I pay 39$ one way from MD to PA and the bus will still be 2hours late.

When you are greedy about money make sure to provide excellent services. This is unacceptable! And it’s not the first time I experience things like that with this company. Never ever will I use this company and I will make sure to let my entourage know as well!

i bought a ticket on 10/30 from my phone I never got a confirmation email I needed to go to Louisiana so I bought another ticket same thing happened no confirmation email I didn't get a confirmation email until Greyhound support team send it to me, days after my departure date now Greyhound is saying I can't get my money back I have emails proving what I said

I purchased a round trip bus ticket for my daughter to come home from college and back . The bus back to Hartford, ct was cancelled for whatever reason and so I purchased another ticket for my daughter to go back to school .

An agent at the bus station sent her to new york to get a bus transfer from ny to hartford. She arrives to new york and the bus driver had the nerves to yell at her and tell her to move out his way be ause she had to transfer the bus ticket.

I send her Back to the gate so that she show that same bus driver the second ticket that was purchased and he still refused to let her on the bus. My daughter was left with tears annoyed because of greyhounds rude and arrogant driver.

My daughter is now left stranded in new york and to be put on a bus at 2:00 pm when her…

During the trip I witnessed an individual being harassed by one of your drivers. My bus was late coming and going to my destinations. Some of your drivers were rude and I did not appreciate the fact after paying my hard earned money to come see my family that I had to experience such disrespect.

The driver on bus number 1844 was the meanest person I have ever saw work for your company. He has a nasty attitude and he is not representing a good image for Greyhound. The driver who was supposed to be transporting passengers on the New York bus from Atlanta, I was told has a problem with being there on time.

I would have to think really hard before riding with this company again. If a picture of the driver on the bus numbered 1884 is needed it can be provided! Reboarding ticket 163 (…

My trip started on 10/28/2021 from Spartanburg South Carolina to San Antonio Tx. Arriving in San Antonio at 5:45 on 10/29/2021! There was a problem with the bus arriving in Dallas so my husband had to wait there in the bus station for 4 hours then Then two buses get there one leaving to San Antonio and

one going to Houston but instead of him taking the bus straight to San Antonio they made him take the one going to Houston! He arrived at Houston at 4 on 10/31/21 and now there in Houston greyhound he has to wait another four hours to get the bus to San Antonio!

Then four hour trip to San Antonio! This is so ridiculous and absurd! He has breathing issues! Can you please call me at 210 318-9163

Bottom line: They stole $132 from me by not providing service and refusing to offer a refund.

Filthy, Covid-unsafe, disorganized, rude staff, horrible and inept customer service both locally and at the national headquarters.

Not to mention a dangerous area. Security kept the riff-raff away but that was the ONLY positive of the Atlanta location.

My Story:

I was in Atlanta for work and wanted to surprise my son on Saturday and be at his birthday party which I previously told him I wasn't going to be able to make (much to his dismay).

I purchased "Priority" tickets from Atlanta to Nashville (a 10:45pm departure time) to try to make it to by the next afternoon.

When I arrived at the station they told me that they had sent the 10:45 bus off over 10 minutes early and I needed to transfer…

1st of all I was in the San Antonio bus station I’ve never seen a rent a cop act like this in my he was yelling at people threatening to put handcuffs on people and threading that he would cancel their tickets Next on way back from Laredo a 4 hour bus ride turned into a 6 hour ride and when we got back to San Antonio the bus driver got lost didn’t know where the station was I had too tell him to turn around that it was the other and

ask for his name and he smarted off to me