Greyhound

Traveled on greyhound on July 22/23rd. Leaving from Chicago 95th dan Ryan bus terminal at 10:20pm. The office was closed to get anything put on my 2 suitcases. Was traveling to Frankfort, Kentucky. our 2 suitcases was taken off by the driver and he was stepping back on the bus.

NO QUESTIONS ASKED BY THE DRIVER WHO TOOK THE SUITCASES OFF!!! I HAVE BEEN EMAILING SINCE THOSE DAYS IT HAPPENED. I KEEP GETTING RESPONSES ABOUT YOUR POLICY. BUT, I DIDN'T TAKE MY OWN LUGGAGE OFF. I WOULD HAVE MY VERY IMPORTANT THING THAT WAS INSIDE. MY NUMBER IS 708-305-5091.

WOULD LOVE TO TALK TO SOMEONE CONCERNING THIS MATTER.

On August, 24th, 2021 we ( I and my friend Natalia Tiutriumova) were supposed to leave from Sacramento, California to Grants Pass, Oregon ( booking confirmation number 75914549. The bus was scheduled to leave at 4:50 am. We arrived at 4 am to make sure we had plenty of time for boarding and such.

Three hours later we were still at Sacramento bus station as there was no bus to board. I called customer service and was informed that our bus left an hour earlier than scheduled. Then an agent appeared and told us to disregard the info I got over the phone and just still wait fir the bus inside the station.

Finally, after 3 and a half hours later we could leave. Right now when I’m filing this complaint I feel absolutely terrible since my night at a hotel was interrupted by an early leave to…

Don't know where to start. Left Pittsburgh to go to Cincinnati. Bus was 2 hours late leaving Pittsburgh. Missed connection to Cincinnati at 3pm. Next bus was not leaving columbus till11pm. I am 79 years old and can't walk far.

My daughter had to drive from Cincinnati up to columbis to pick me up. On the way home the layover in columbus was 45min late leaving and turned around 1 hour into the trip to pick up more passengers in Columbus.

I should of been in Pittsburgh at 9pm instead I arrived at approx 430am the next morning. I will never ride with your co. Again.

The bus driver was Rude and aggressively enforcing his willingness to kick passengers off , driving like a crazy person multiple people have said he is unnecessarily aggressive in his tone he rush us out the station and threatened to leave a lady behind....... his name is Greg....... never again.....

I paid expensive money to ship my belongings greyhound express shipping, it's been 3 whole weeks and I still don't have my belongings that is very important to my career and my life. Greyhound is acting like it's nothing but I have 5 plastic tubs of my belongings lost in greyhound and I'm sitting here in my new place with nothing to my name.....

The greyhound station attendants in Eugene oregon were very unhelpful and rude they were more focused on there 3 children in the greyhound station than customer service they wouldn't let me set my luggage in the lobby for 10 minutes while I walked to the store since I had to sit outside all night because according to your website there were 3 buses scheduled to leave Eugene oregon to twinfalls idaho on the 18 of August well when I got to the Eugene bus station the attendant said I would have to Waite until the next morning so

they made me go all the way through Portland Oregon when I kno I could have went through bend oregon by way of Eugene oregon my point is when your at work customers are first not your family members?

Second I don't understand all the lay overs? Here's my name and…

The last driver I had didn't even bother to tell me I passed Orlando Florida this one said nothing about Melbourne and yet it was saint to me I have to take the damm bus I'm on

m. m. m. to get to my destination leaving my destination from Atlanta connect to Fort Lauderdale again I arrived at the bus at 11:30 a m the bus you have left at 12:30 and again that was no driver my sister book me a flight on Delta which is $425 I have two tickets I did not use on the Greyhound bus but my son and

$167 and change each please respond to my request I would like to have a response I'll call the station for this trip this was the worst trip I ever had on Greyhound I may or may not ride Greyhound again ever again thanks for your help in this court complaint

Bus trip from Newark, NJ to Flagstaff - AZ - Depart Newark on Tuesday - 8-3-21 Confirmation # 74910811 Bus broke down in Albuquerque, NM - Was forced to purchase an Amtrak ticket from Alb. to Flagstaff, AZ i(at an additional cost of $126.) n order to make an important meeting. When contacting Greyhound customer support - I couldn't understand the support person who had a very heavy Spanish accent.

The agent at the terminal in Albuq. indicated that passengers wouldx be given a full refund for the trip. So far - all that I get is a run-around! Allen Kelley 928-963-6961 redrockwriters@gmail.com

I bought my son a bus ticket #75698200 from Junction City, Kansas, pick up was at 0510am 08/18/2021, the bus did not show until later, there was some delay then the bus departed at after 8am, bit my son didn't know it was 3hours late and left the bus stop when it didn't show up. ticket #75761800

I bought my son a bus ticket #75698200 from Junction City, Kansas, pick up was at 0510am 08/18/2021, the bus did not show until later, there was some delay then the bus departed at after 8am, bit my son didn't know it was 3hours late and left the bus stop when it didn't show up. ticket #75761800

The second bus driver of bus schedules GLI1099 going to Atlanta Georgia was extremely rude and disrespectful towards costumer in an attempt to ask her a question about the outlets not working she says "I don't care" and rudely walks away. a mother and her baby entered the bus and accidentally sat in the wrong seat instead of politely asking her to move she walked up to her and began to argue with her and yell in her face .

In addition to being rude and extremely disrespectful the driver was 2 hours late to pick us up from Richmond,VA during the shift change .

We dropped our granddaughter off in Fort Leonard Wood Missouri for a one-way ride to Columbia Missouri when we approached the bus he started to pull away 10 minutes before the actual time so we waved our arms got him to stop and his attitude was that of a very angry individual, he was rude condescending and had a general bad attitude.

Not someone I would like representing my company, he also made an unscheduled stop at a rest area which I am not sure I was allowed. My granddaughter indicated that he was very rude to her throughout the trip as well.

please address the situation as people travel They don't need that kind of attitude. And would like to have a better feeling when we drop our loved ones off with your company, thank you advance for your attention to this matter. Joe Malva.…

HORRIBLE SERVICE! ***DO NOT EVER USE GREYHOUND** Both trips were the worst trip I've ever taken. The first leg of my trip from Florida to Denver, took over 4 days, (32 hours late getting to Denver). The second leg back to Florida from Denver, arrived 5 hours late.

The bus drivers are extremely rude. 00 for a round trip ticket for horrible customer service and a horrible trip. I have never experienced such a horrible experience will traveling for the start of my vacation. I spoke to several people regarding my service as well as sent an email as they requested.

Greyhound sent a regular cookie cutter explanation, no phone call and no monetary refund. They sent me an unprofessional email that had stated non refundable! So they can perform unprofessional behavior, horrible customer service…

To whom it may concern: Today started off with top service. I boarded at Tally and University (Muncie, Indiana). The bus was clean, the driver was professional.

However, my day began to change when i boarded at your location in Indianapolis. The driver refused to allow people to board at 3:45 or 4:06; though the driver was there. Clint went to look for him: it was stated that he the driver was sleep.

People were standing in line and I had been standing for over hour, still the driver did not allow people to board until4:45/ 5 pm. Later, at 8:55 pm we had to get off the bus. The driver stated that there would be a 20 minute layover.

However, after waiting more than an hour an a half, I called downtown Indianapolis and spoke to a representative. The representative asked me to get the name…

I want a full refund for my ticket from New York to lake city Florida. When we got to Jacksonville Florida we got stranded bc no bus driver showed up for work. This caused a great hardship by having my gf drive 90 miles to pick me up.

That's 180 miles of gas and 3 hours of her time bc your driver never showed! Greyhound Ticket Purchase Confirmation and Itinerary 75388007

I am returning from Atlantic city to NYC on bus number 86289. Schedule of bus route 8255.

First off how can greyhound put out a bus with no air conditioning and it's 100 degrees. I have chronic asthma and breathing problems. we have be stuck in traffic for almost 3hours on a crowded bus with only the emergency hatch open for air.

Not to mention there was an over booking problem where people with the wrong schedule tried to get on the bus. I would expect greyhound to please look into this. I mean the driver should have contacted his administration about the conditions on this bus to try and make a better ride for all.

Passenger who is sitting in the front of the bus came to sit in the back of the bus to talk on the cell without his mask. His 9 to 11yrs OLD son had his mask on below the chin, did not cover his nose or mouth.

Also passenger is friend with the driver. Bus 2517 from Boston to NYC.

I was told I couldn't purchase tickets threw greyhound I had to purchase tickets from salt lake express. So I did but greyhound took my money anyways and I was double charged. It to greyhound seconds to take my money but it takes me 7-14 business days to get it back?

My phone bill is do in two days and now I don't have the money to pay it. I want a discount or something for my troubles.

m. m. m. m. to get to Atlanta on the return trip we got to the bus got to the bus at 11:30 did not leave until did not get on a bus on the return trip to Fort Lauderdale it did not have any space on the bus for myself and

my son I am a senior citizen I do not feel like I should have to sit and the bus for that length of time I am looking for some kind of conversation with in this matter my phone number is 754-234-1746 I am very dissatisfied with the service I am looking for a cop for my airline ticket also which was $450 thank you

On july 13th 2021 my uncle and his wife Charles Cunningham went down to the las Vegas greyhound and sent my belongings coming to miwaukee wi and I have received my box yet can some one cont contact me 4145545614 I've dine everything I could thank you

My Greyhound bus on 8/6 was scheduled to leave Chicago at 10:20 pm and arrive in Nashville at 8:20 am on 8/7. Due to 3 delays caused by driver unavailability and a canceled bus, I didn't arrive in Nashville until almost 6 pm on 8/7. Poor service and confusing directions were provided throughout my ordeal.

I request a full refund of the $131.98 I paid for this ticket. I'm assuming this is a one-time issue and hope that you will honor my request so that I can have confidence in riding on Greyhound in the future.

Thank you,

Molly Friedman

I booked my trip on 7/29/2021 from Michigan to Joplin Missouri. On the day I'm scheduled to return to Michigan I get to saint Louis and there's NO information for my schedule on the ticket. Gli4822. I waited an hour and a half for someone to be available at the counter to then be told that the schedule had been canceled on August 1st. I was never notified.

Now I'm stuck in saint Louis until 9:30 am. I won't get home until 11:30 pm now and have to stay in the bus station there over night now because no one can come get me that late at night.

Zero communication and not one worker here behaved kindly. Very rude. I paid 229$ and am stuck a whole day extra because YOU FAILED to notify me of YOUR cancellation. I am disabled and cannot sit for this long without serious pain, now I get to endure…

On Aug. 7, 21, the bus broke down and I had to walk a to the next place in order to catch the other bus that broke down. I am 63 years old and suffer with sciatic pain. I'm in pain now because of this and there was no accommodations at all. This was only a couple of incidents, there's more. Once again contact me at 260 602 1586 .

Samuel Luckett

7, 21 my bus broke down on the highway and we, the other riders, had to walk about a half a mile to wait for another bus to come. I am 63 years old and suffer from sciatic pain. I was not accommodated in any way.

When the bus did finally come and I made to Joplin Mo. I missed that bus because of the bus breaking down. In Joplin the bus station was closed and the bus didn't come again until the next day. I would haf to wait outside so I had to pay someone to come get me.

Please contact me as soon as possible because these actions was unjustifiable. Thank you.

Worst Bus ride ever. I'm disabled and had the worst ride ever from miami and illinois. The Driver had a nasty aditude and was very rude. The bus itself was filthy and was unusable! I demand a refund after that terrible 40 hr ride...

my family's in los Vegas Nevada, had sent my big box out to here in Milwaukee wi on July 13th 2021 it was to come in 7 days and ten 10 days the no days its been over due its been weeks the greyhound people are very rude were is my box its worth over 250 dollars.

I had my greyhound bus scheduled at 6am going from Pittsburgh to Harrisburg. The bus came 3 hours late.

Moreover, the bus was dirty and seats were not at all comfortable. The toilet inside the bus was also not clean.

ok where do I begin first off let me say this the bus is over crowded for us to b social distancing second off do yall ever clean them bathrooms omg if I breath in this piss smell one mo time my head going to explode its not sanitize at all worse ride I ever took i like mega bus they bathrooms much cleaner an we behind on time this is ridiculous

I purchased a round-trip ticket (GLI1695 $66) to go from Las Vegas, NV to San Bernardio, CA leaving on August 6 at 11:05 AM. The ticket stated boarding would be at 10:45 AM, so I arrived at the station at 10:15 AM. Some people had already taken the only one bench not in the sun so I stood in the shade waiting for the bus. A bus did finally show up at 11:00 AM and unloaded all passengers. The driver seemed very irratated and sat on the bus for about 20 minutes, pulling the bus out of the slot--then continued to leave the station. At 85 years of age I had decided to take the bus instead of driving to CA, but the heat was getting to me and I felt faint standing there. I made the decision to call an UBER and go back home. I will drive again tomorrow, and continue driving from now on.

The…

I have been trying to get home for three weeks now I've been at Memphis Tennessee station four three days now waiting on my final bus but it only arrives to take people once a day and they are always late they are never on time let alone I have to wait another day just for the same thing this is a repetitive thing for them being this late they yell at their customers when we do nothing wrong I have worn my mask as asked but

no I can't even get a drink of water without one of y'all's employees saying and yelling in my face to wear my mask these workers don't wear their mask most of the time anyways there is no reason for so much unorganized place

Had 4boxes sent from Phoenix to Tulsa. Took over 2weeks, finally got 3 of the boxes. Waited several days after, when I received the 4th box, someone had stolen my clothes, blk boots, new bth towels and bag full of perfumes and body sprays!

Hopefully the stations have cameras to see which employee took my items. Thinking it was station in Memphis because that's where my box was tracked from. Pay me for my things! And review cameras!!

Everyone knows if you really want to SEE America; if you want to experience the excitement of its cities; to feel the glory of its landscape; to share the warmth of America's communities, it can't be done from 30,000 feet. You should be traveling by luxury motor-coach. Of course my friends and I are from NYC so we chose, what we thought would be the best, Greyhound buses.

According to Greyhound, a passenger can "travel with peace of mind to destinations nationwide", "safe, easy and affordable", and there is "free Wi-Fi and onboard entertainment." I decided to travel to Washington DC this week with close friends, as we are all vaccinated, and on our trip back we experienced a very rude and UNPROFESSIONAL driver. This idea that Greyhound promises on their website, actually felt untrue. The…

This can’t be a coincidence 8/1/21 had a delay with the bus to Newark NJ was 2 hrs late due to a mechanical breakdown ( windshield wipers) to be exact Today I was supposed to depart at 3pm back to Rochester NY and again my bus is delayed no info from the station agent or the customer service agent at the main line for greyhound they can’t tell me any info because they don’t have info about why the bus is delayed worst bus company ever

I purchased a ticket from greyhound from Houston, Texas to Shreveport, Louisiana. My booking confirmation #74720817 for 3 passengers. While waiting for the 2 pm bus, I was told that bus wasn't coming. Several staff reported different stories and one was they didn't have a bus for that trip.

I have an elderly mother and two dependents that were scheduled to arrive. and I requested a refund since the ride was a 5 hour trip. The passengers would not have anyone to transport them upon arrival with that extended wait time.

So I ask to speak with a supervisor and was told there wasn't one working. Then I asked for a refund and was told I would have to come back to the station. I've requested a refund on line and was told ineligible.

I don't want and will never use this service and want my…

l. not enough drivers to make my arrival time would like a refund. I slept out side two nights. Left Atlanta on Saturday July 31 got to providence on Tuesday 3rd of August. The problem is Grey Hound admitted they did not have enough bus drivers.

Greyhound has lost my luggage! Baggage number AA0352517, two bags, I've managed to retrieve one but my other tall black suitcase with very exotic oils from Africa (40 bottles in total) 30 men fragrance and 10 women fragrance. Alone with clothes and special toiletries.

Not to mention traveling from Chicago to New Orleans, a trip that was only supposed to be a 30 hr trip that turned into 36 hr trip with catching a blowout and having to sit aside the road for 2 long hrs in the sun, no air or ventilation the whole ride.

And my bag is still missing! Gary English, (240-681-8040). com

When I rode the greyhound from Chico CA to Portland Oregon it was a very unpleasant trip. There were people who smoked marijuana in the bus bathroom and I did not use my ticket home as I couldn't deal with a miserable trip home for my family.

I purchased a online ticket for greyhound from Hampton, Va. to Baltimore on July 8th and the weather was really bad that day so I called and spoke with a customer service rep and they said I could make changes to my ticket and

that I would only have to pay an additional 20 dollar fee which I did to get it switched to another day and also to change passenger information. So the ticket was for today August 3rd @1145a and when we got to the station they said we could not change the name or anything for the ticket.

SO I asked for a refund for it all they said I would have to call customer service. I went on website and you will see attached where it says you can exchange tickets for date/time and passengers so I'm a little confused on why I couldn't just change the name on the ticket THAT I…

Firstly the bus is late by almost an hour and hasn't showed up yet. Secondly the Lady at the reception of ،،،reyhound Longview terminal is ill mannered and she mis behaved with me. I'm highly disappointed and disheartened.

Whoever is driving this bus has been very rude to several passengers, we are suppose to be in Houston at 4:30 but by looking at the time won't b there til after 6.

all I want is a refund on my money back after I paid. all of the workers expect for my family members should be fully investaged & fired from greyhound especially the main person who takes and refuses to get his employees under control.

all I want is a am so ashame of greyhound sandra

Bus #86654 Going from Tallahassee FL to Jacksonville FL. 11:55 am - 3:05 Driver was Rude, wouldn't let anyone take the 15 min break in Lake City. Called Police on a guy whom he left in Lake City with No Way to Jacksonville.

The A/C didn't work at all. So we were hot an sweaty.

99. 01. I was charged twice. I was placed in an uber that had someone in it when I got in. No masks! I want to know about the voucher.

I booked taxi to pay 40 pound was agreed Bit I reached destination driver charge me over he charge me 44.50 pence So I rang office but they are helpless

Left stranded for days and lied to by agents this happens regulary

Our bus was delayed by 2hrs and there was no notification over the speaker what it would be. When I arrived 40 min before my departure time I checked my Bag and the person at the ticket counter said our bus was already boarding.

I ran outside after checking my bag but no bus was at the station. There were 20 other people told the same thing that we had to wait outside because the bus was coming. We then proceeded to wait outside for 2 hrs thinking our bus would come soon and we didn’t get any updates from inside the station.

When the bus finally reached the station we were directed to go back through the station and line up to exit to the bus. The station was not packed so we could have been advised to stay inside with Atlanta having a heat advisory all of us outside with masks on were…

Bus was one hour and 15 minutes late leaving from Mobile, Al, yet was 2 and half hours late coming into ATLANTA, GA this morning, so now I have to wait 10 and a half hours for another bus to Fayetteville, N C.: original schedule was Mobile, Al. 12:05 am today arriving in Fayetteville, NC at 5:10 p.m. today.

Booked my trip for jul 28 21 @ 8:15a from mia to kansas city mo. Departed on time. Lay over in Atl was 10hrs. Ridiculous along w/ filthy facility. Issued $11 food voucher only could purchase food items in reality that was worth $5.

Greyhound has really gone to the (DOGS). LAST AND FINAL TRIP!

I’m in n one of your buses right now And it smells like shit. I don’t mean the passengers or the bus area smell bad, I mean that I have stood in chemical toilets at 90 degree football games where the stall has been used by hundreds of people and

they smell better than the inside of the bus I am sitting in right now. It is sickening. There is a smell of feces that permeates the bus front to back. I’m on a five hour bus trip from Syracuse to New York City and I hate every moment of this trip.

Worst trip of my life. I have been on many Greyhound buses in my life, but never again.