Greyhound

I was robed, by 4 men in front of your 5 hour delay . And thrown to ground... My name is RAY SIMPSON PLEASE RE FUND MY MONEY. ALL MY STUFF TAKEN... CHECK OUT THE CAMERAS I HAVE CASE NUMBER (91781421) IN HOUSTON ROBBERY DIVISION #713-308-0700 PLEASE CALL ME AT #214 689-1572 THANKS

My 85 year old friend is having surgery on the 28th of July I purchased a ticket from Pueblo Colorado to bullhead city Arizona for the 26th . busnever showed leaving me stranded outside all night. They gave me a new ticket for the next day.

It showed up an hour late . I am now in El Paso and it's the 28th. So I still am not there. Everyone has been rude and uncaring. It has taken me over 4 days to go 900 miles and I'm still not there.

Greyhound has been the worst expensive. I will not be there for my friend when she was there for me because of Greyhound poor service inempt scheduling and uncaring agents. any news papers or tv stations that will listen.

You have the worst customer service I have ever seen everytime I call the fresno office I get someone who can't tell us anything. Your bus from LA to Fresno had a flat tire and they kept my daughter on the side of the road for 2 hours.

Her bus didn't get in Fresno until after 230. I also heard you bus driver was rude. Fred Satterfield if I was to rate your customer service it would be 000

99 to travel from Knoxville, TN to Jackson, Ms - Complaints: 1) bus did not leave on time designated 2) halfway thru the trip - the bus stopped at a store - got off to use restroom - on the way back to bus the driver saw me coming and got on the bus and left!!

I was stranded in Jackson, TN with no money or way to purchase another bus fare - had to call a relative to drive from Jackson, Ms to Jackson, TN to get me which was a 4 hour drive both ways!! Extremely unhappy and upset over my experience with Greyhound Bus - my ticket number was 74500752 in the name of Craig Flowers.

Emailed my complaint and requested a credit on the card used to purchase ticket but your customer service refuses to give me credit they want to issue me another travel voucher for $100 which I will never use because…

I was made to sit outside in Seattle bus depot on 7/22/21 for 2 hours and 40 minutes , not being notified this was going to happen, even though I spoke to ticket person. I had 0 access to a restroom this entire time.

I am 66 yr old disabled woman who has issues walking and also takes blood pressure medicine. No water, no vending and no bathroom for entire time. After I was picked up by route driver to Sequim, I was then made to ride for approximately another hour before I could use restroom on ferry.

I then arrived in Sequim 30-40 minutes sooner than the ticket said. I had to sit in the dark at 10:30 pm in an empty mall parking lot by myself as my ride thought I’d be there at 11:10. I am thoroughly disappointed in Greyhound service, felt as though my disability was of no concern to…

Waiting on a driver for 9 hours in a bus station surrounded by filth on a hard bench is terrible I gave up a hotel room to get there on time I'm handicapped and almost had to go to the hospital just sitting up there on that bench for 9 hours with my insulin study going bad was horrible and you denied my refund I think I should be at least refunded for my return trip buses were late on my arrival also you could have let me know before I gave up my hotel room that my return trip did not have drivers for the bus and

I had to wait an extra 9 hours I had already paid for my hotel room that's terrible which was right down the street from Greyhound guys are wrong for that all the places we stopped at we're filthy I couldn't use the restroom in them feces laying all over in your terminal people…

Waiting on a driver for 9 hours in a bus station surrounded by filth on a hard bench is terrible I gave up a hotel room to get there on time I'm handicapped and almost had to go to the hospital just sitting up there on that bench for 9 hours with my insulin study going bad was horrible and you denied my refund I think I should be at least refunded for my return trip buses were late on my arrival also you could have let me know before I gave up my hotel room that my return trip did not have drivers for the bus and

I had to wait an extra 9 hours I had already paid for my hotel room that's terrible which was right down the street from Greyhound guys are wrong for that all the places we stopped at we're filthy I couldn't use the restroom in them feces laying all over in your terminal people…

My brother purchased me a ticket from St George Utah to Phoenix Arizona and the bus never arrived. Myself and several other people where left without another thought. When questioned we were told that the driver never stopped. One of your customers was bypassed 3 times by your driver.

This is very unprofessional and unethical by such a large company. When a refund was requested we were told we don't do refunds to purchase another ticket and hope the next driver stops. This is your customer service solution REALLY.

People cannot afford to just sit at a bus stop/station in hopes a driver will stop nor can people keep purchasing new tickets I'm hopes they will be refunded. 99 or I will keep climbing the latter all the way to the board of transportation and the BBB until I am heard and get…

I was a passenger on bus #1148 traveling from Orlando Fl to Atlanta GA. he asked me didn't you hear the lady say,' fuck you' to me??? I find this unacceptable and unprofessional!!! Why is he approaching me and how did he know it was me?!

This made my whole trip home very uncomfortable!! I had a e-ticket n had to stand in line for almost an hour just to get a tag for 1 small duffel bag and the employees and security are VERY rude, and arguing with customers!

I have never experienced this behavior in the past as a passenger and I hope I never have to again in the future!

I purchased a ticket from baton rouge to Shreveport Louisiana. After going from baton rouge to New Orleans a rude and racist security guard at the New Orleans station woke me up and asked if I had a ticket, I replied yes let me get it out of my bag, the security guard replied I didn't fuckin ask where it was I asked you if you have a ticket.

I replied you could be a little more patient and was told to leave the station while walking out of the station the guard telling me he will bust a nut In my mother's mouth and white trash like me doesn't belong on his bus or in his station, I was not allowed to catch the bus I paid for and was out of the gate I paid and

even further away from home than where I started. I eventually made my way back to baton rouge thanks to a good Samaritan. Where I…

I purchased a ticket from baton rouge to Shreveport Louisiana. After going from baton rouge to New Orleans a rude and racist security guard at the New Orleans station woke me up and asked if I had a ticket, I replied yes let me get it out of my bag, the security guard replied I didn't fuckin ask where it was I asked you if you have a ticket.

I replied you could be a little more patient and was told to leave the station while walking out of the station the guard telling me he will bust a nut In my mother's mouth and white trash like me doesn't belong on his bus or in his station, I was not allowed to catch the bus I paid for and was out of the gate I paid and

even further away from home than where I started. I eventually made my way back to baton rouge thanks to a good Samaritan. Where I…

First time customer here. Based on my experience, I would absolutely never recommend this bus service. I had two bus trips between Lewisville and Austin, and both times, the one from Dallas to Austin was over an hour behind. Two hours on the return trip from Austin to Dallas, causing me to miss the one from Dallas to Lewisville.

This alone would be unacceptable, especially when you remember people have tighter schedules to keep than this, but when you actually get on the bus, the seats are literally physically painful to sit in. My butt was sore for days after.

Their only saving grace would be that they're cheap, but honestly? $55 is highway robbery for the experience I've had here. Funny enough, I'd later find out there's even cheaper options going from Dallas to Austin and would…

My bus from Richmond to Baltimore was 1 he late. C. removed my ear phones mask fell off was refused to get back on the bus. C waiting to get on another bus to get to Baltimore. Bus ride 1078 Confirmation# 7449083701.

I will make a formal complaint against the bus driver.

Bus# 86284/Driver: Joe We purchased a round trip ticket to Atlantic City leaving NY on 7/23 returning on Sunday, 7/25. Our return trip is a nightmare as I’m writing this complaint ON the bus. My husband who is senior citizen and I had to suffer/are suffering with last 2 seats in the back with a smelly/ vile disgusting bathroom. The odor is unbearable. 2).

There is barely any AC blowing. We are forced to ride with our masks, of course and placed tissue inside our masks attempting to keep the odor out of our noses. This ride has ruined our weekend trip and we are requesting a FULL refund.

We are stuck on a hot & smelly bus!

Your bus drivers rather have there sluts keep them company than do there job... In fact this bitch the bus driver had on was trying to take tickets like she works for greyhound.. I'll post the video of this whore taking tickets without being an employee of greyhound.

thank u

It has been many years since I've taken Greyhound and this will be my last trip. I'm HIGHLY disappointed with my experience. Out of the 4 busses I took round trip for my trip, 3 had outlets to charge my phone and only ONE worked.

Greyhound advertises that the busses have outlets. I guess that's mostly true, but what Greyhound fails to tell customers is that most of the outlets DON'T work. My last bus going from Houston to Dallas had no outlets, but even worse, no seat belts.

On this same bus the air conditioning was not working very well and a customer had to change seats because the roof was leaking while it was raining. My first bus was FILTHY with trash at the seat and FECES on the bathroom wall facing the toilet.

Clearly sanitation isn't a priority for Greyhound even in the midst of…

i stopped at the bus station to inquire about prices of ticket to lima ohio.... was basically called a crack head .... then told to leave because I being disrespectfull ..... i was so at a shock .... i still want to purchase a ticket .......

is that how your customer service service is today...... I want to purchase a ticket in person & i want a apology from the columbus ohio grey hound .... thanks

The bus broke down in Victorville California yesterday 7/19 2021 another bus picked us up but failed to stop at my destination I ended up going all the way to Las Vegas they gave me a ticket but it didn't leave back to where I was supposed to go till 3:00 in the morning so I had to have family members purchase me a flex bus ticket I did not get home till 11:00 my original fair was $65 San Diego to Barstow and

they stop in San Bernardino to transfer I was very very upset not to mention the driver was very inconsiderate

Delayed bus on sat at Richmond Virginia, also the bathrooms are very nasty they need to shut the whole station down I had to get my girlfriend to drive all the way to Richmond greyhound bus station to get me so I can make it to a funeral on time so upset.

Bus is over 4 hours late and not getting any information from employees. S9me say a few minutes, some say am hour. Really poor service.

Bus for 6:40 pm (07/18/2021) was full, so they made at least 8 people wait for another bus, with no ETA, no compensations, and no apologies whatsoever.

The tickets are expansive compared to many other companies and there’s no accountability.

If I can give know star by the experience I had with greyhound I would give no star, this makes no sense how the employee handle them selfs regardless of what the case is, they sign up for a job that they can not handle. From the bus drivers to the employees that work in direct contact with customers.

I purchased a ticket yesterday no were in fine writing my ticket was refundable I can’t use ticket cause my son lost his ID so I need a refund

I purchased a ticket # 73201245 I was scheduled to leave on the 4th of July at 9:30pm I had an emergency and couldn't leave so I called customer service and they said the ticket is good and to notify greyhound with a new leave date now you guys are telling me that you are keeping my my money and and will not re scheduled me to leave Newark nj ..And you want me to pay for a new ticket is this fare?

I bought a ticket for a trip from NYC to Philadelphia, PA scheduled to leave from the Port Authority Terminal at 11 am on Thursday, July 15th, 2021. At about 10:55 am there was an announcement over the loudspeaker that the bus will leave when the driver shows up.

We finally left at 11:50 am. During that time there were no announcements over the loudspeaker and when passengers attempted to get some information from the person in the booth, every time there was a different story: the driver isn't there, they are checking the bus, the driver is discussing her schedule with management, there's a computer problem, etc.

Greyhound personnel was totally unconcerned with the situation and quite disrespectful towards the passengers.

Finally, some woman showed up and apologized halfheartedly.…

Bus broke down in Gary Indian and sat there on the side of the road four hours before a bus came to get us Bus # 86214 @exit 14A Gary Indiana

raliegh wi fi was down so couldn't get my itinerary for my online tickets they put us on the right bus but when I got to richmond vir. I began to realize it was shift change no one helped us got mixed up and we missed our bus so for 40 $ more they put us on the next bus the next day paid for hotel and

got in early the next day they put the wrong date on our tickets and we weren't allowed to get on bus so I called a ride and didnt take the tickets for the next day I got my tickets as proof and I want refunded for everything I'm still 3 weeks later getting charges on our card this was a horrible experience for us

I was charged $43 for myself the adult, and a child under twelve.This occurrence was a the Port Authority Greyhound Station. I asked the ticket agent why the same price and she claimed it was different online.I saw no such rule written anywhere.I then asked the other agent who they claimed was the manager,and was told it was due to the pandemic. Neither showed me any proof of either story.Im seeking a refund of the price difference of the child under 12.Also proof of the changes.

On July 8 2021, I traveled from Laredo to Houston. It was a rainy day. We changed buses in San Antonio (bus 86132), and took off to Katy/Houston. The bus was almost full. It started to rain harder and below the safety door on top of the bus it started to leak, first drops and then a lot more.

Almost 2 hours leaking hard. I was charging my cell phone and had to stop to avoid getting it wet and the floor was very wet and dangerous too.

Last six digits of ticket number: 98382 3 I was unable to negotiate your greyhound survey using login and password on my ticket I waited for the Albany-bound Trailways bus in Chestertown, NY on Monday, July 5. m. I told the driver who had just exited the coach that I was glad he was on time.

The driver was a thin young black man. In response the driver informed me of the cell phone policy and told me no profanity was allowed aboard the coach. This is insulting -- the only thing he ever heard me say was "I'm glad you're on time".

While the bus was on time in Chestertown, it was 40 minutes late arriving in Albany. I understand that July 5 was a busy travel day and it takes time to board many passengers.

However, the driver made matters worse by taking Route 9 from Lake George to Glens…

poor customer service they quick to take my money left from Orlando with no ticket they said I was fine. But for every reboard it was a problem they need to shut greyhound down. Horrible service im going to thenewswith this not enough people complaining its rally time against greyhound.

I would never again spend my money with them nor recommend them to anyone.

My bus was scheduled to leave at 7:50 am from Dallas arrive in Laredo at 4:15 pm. I have been in San Antonio since around 4 pm it is currently 7:30 pm and I am still here. The customer service here is horrible.

There is lack of communication and the staff is extremely rude. I am writing all this to ask for a refund for the poor transportation service as well as the customer service. I have been a long time customer and very disappointed

I always use Greyhound to travel but I shouldn't have to ride to my destination uncomfortable because of people with hygiene problems! I had to ride all the way from Augusta to Atlanta smelling someone's body order. I wasn't the only one who was smelling it either!

There should be some type of rule. No one should have to be objected to that!

On June 30, 2021, 4 pm, gate 8, Cleveland, OH station. A white male Barons driver, short hair, gold rimmed glasses, 30 ish. Yelled and yelled at me on his bus about how I am trying to get my money back from an attorney that stole money out of my bank account.

The attorney had helped him before. He really yelled at me a lot about this. He made it up. When we arrived at Toledo, OH he told the office that I did something on the bus. I never had this happen before.

Can you look into this?

I have a valid bus ticket purchased in advance that you are very slow o act upon. I have purchased the ticket that I am unable to use due to unforeseen circumstances and I have requested a refund which you have not acted upon.

I have paid my ticket and so far Greyhound has refused to refund my money. I am not happy with Greyhound at the moment.

The bus driver Walter Jones is being very rude to us hitting people’s seats just being very rude to the passengers.

Booked a ticket , found out I was misinformed and tried to get a refund and they denied me of it even though I told them it was a mistake and I didn’t even use it yet. They are horrible customer service doesn’t even help just directs to the website! I will never do greyhound again it’s been 3 days since I’ve emailed them And absolutely NO response they are horrible and I wouldn’t recommend to ANYBODY

I was at the Cleveland, Ohio terminal waiting on my 4:50 AM 1607 bus for Chicago to catch a transfer on Burlington Trailways for Ames, Iowa. I was typing something up on my computer and one of the security guards, a heavyset black male walks up to me and immediately calls me "sir" (I'm a transgender female) to which I ignore.

" I obviously angered from his outburst go in my bag and rather angrily pull out and show him my ticket to which he then says, "Don't speak to me like that. " And walks away. This is seriously the type of low level scumtrash Greyhound hires for a supposed "customer oriented" company??

I work in the transportation field myself as a railroad brakeman and I'm more than highly appalled by this and utterly disgraced. Greyhound needs to have a firm reminder that they…

I want a refund. worst trip ever going and coming.going to my destination took 8 hours longer and coming home was a whole day and a half longer.please contact me.

My friend was going home to Baja Mexico from Arizona after her Brother funeral. She had the worse experience of her life! The bus smelled of urine no ne was wearing a mask except her. She was dropped of in El Centrol at a desalent bus station where some weird oh followed her to the hotel where she was staying. Horrible experience

Got on the bus at 4:30 am in raliegh nc headed north to lewistown pa the ere was a bus switch in richmond I heard the very confusing loudspeaker announcements I went up to the attendant and she was rude and short after many different attempts to get in the right line I missed my bus north and there wasnt another bus till the next day .

Had to pay 40 more dollars to switch tickets and a 90 dollar hotel and a day missed of work not happy with the way my luggage was handled either cause the wheel of my suitcase was busted and it cracked my suitcase also

The corporate office needs to send out agents to investigate the baggage claims issues at each terminal in St. Louis. I was told by an employee that they have hundreds of unclaimed baggage just sitting there in storage because its hard to get in touch with anybody about it.

And watch the employees in Indianapolis because they are stealing luggage.

I got a ticket to go to Dallas Texas and went to wait at the bus station here in pueblo Colorado at 9:13pm. On june 26th 2021. It was supposed to come by at 10:35pm. I waited until 12:20am on the 27th of june 2012. Before I went in a cab to go home. I don't think that the bus should be so off schedule.

Too boot, your clerk(s) don't think that it is necessary to even tell the customer that their is a flexible ticket at all. If I had known of it I would have got one instead of the non-refundable one. Even if it was twice as much.

That's not a good thing for the people who buy the tickets. You guys are not training your clerks to be helpful to the community of customer's just for pure profit. You know that you should not put the profit first!!!!!!! It makes you look like disgusting people.…

I bought 3 tickets from Vegas to San Diego for my daughter, her partner and my 5 year old grandchild. Not only did your bus not leave on time from Vegas, it did not make the connection either, so they were suck for 3 hours waiting for the bus to take them to San Diego.

I had arranged transportation from the boarder to the hotel for them in Tijuana and had paid for their hotel room. Since your bus was more than 4 hours late they did not make it to the boarder on time, nor did they make their reservation.

They did not have money, I had paid for everything in advance. When I purchased the ticket I assumed that there may be some delay but not 4 and a half hours. When I spoke to your manager in charge I asked him to get them a hotel room or to refund them one ticket so that they may be able…

Stranded at greyhound, in Knoxville TN, for 26 hrs, no one would tell us anything, only food is from vending machines, which are terrible and overpriced, couldn't leave, because we didn't want to miss are bus, was thrown out at 7:00am, to sit behind bus station, with homeless drug addicts, several women, and children in are group

My suitcase was left in the Orlando Greyhound station even though my final destination was Tampa. The bus driver acknowledged it was left when I arrived in Tampa, FL on Friday, June 18th. He sent me a photo of the suitcase and texted that it was on a bus heading to Fort Myers, where I live, the next day.

Apparently, the Fort Myers Greyhound station is closed on weekends. I arrived late and missed the bus but was assured that it would be locked away at the station. On Monday, no one could find my suitcase at the Fort Myers Greyhound station.

To date, despite numerous calls and getting in touch with the bus driver, no one has responded to my claim or made any effort to find the suitcase. When you call the Tampa or Orlando or Fort Myers bus stations no one answers the phone, it rings and…

A female driver screamed at me for turning on the light s on the bus.i was looking for signs that say atlanta.i was also looking for my pills. She was verbally abusive to me.it was the June 20th bus from Orlando to Atlanta. She pulled over and screamed at me I wish the driver could have said things in a nicer way.

On June 20 2021 my trip from MB SC on bus #86999. The driver is absolutely a jerk.

First of All you read R&R then gets nasty and loud when a customer ask a question.

Second of All i am a vaccinated passenger and he threatened to put me off the bus over a mask. I DO NOT HAVE TO WEAR A MASK BY GOVERNMENT RULES AS WELL. Violation of CR is absolutely what your drivers need to know as well as greyhound company I will be contacting other authorities about the driver.

IRRESPONSIBLE, INHUMANE, ABUSIVE, RUDE CUSTOMER SERVICE TOWARD A VULNERABLE ADULT WITH A DISABILITY Greyhound Bus Lines have traumatized me and caused me to be ill and stressed from my experience on June 10, 2021, thus needing to have necessary treatment at Grady Memorial Hospital for the sickle cell disease pain crisis from which I suffer. Greyhound Lines almost cost me my life!

Bag handlers did not put my luggage on the buses on which I travelled. My medications were in my luggage. I got to Atlanta in pain and in the rain. Without access to my medications, limping and holding a walking stick with my two pieces of carryon bags.

No one offered any wheelchair assistance. They stood around watching me struggle. Greyhound employees at the Atlanta station did not have any professional…