Greyhound

On this Monday 5/22/2024 3. The 8:15. Bus from Atlanta Ga to Hollywood Florida by 10:46 pm was 2 1/2 hours late. When my family and my handicap sister finally reach Olanda we were told by the customer person told me and my family to wait by gate c.

When the 9:30 or later started loading I was told by the bus driver I had to get my ticket updated because of the late nus arrival. It was supposed to reach Hollywood Florida by 10:45 pm, Instead I was place on a bus that was headed to Miami which put me way out of my original stop which I paid for.

I was traveling with two small children and a handicap Sister. I’m very disappointed and I will never recommend Greyhound to anyone. Me and my family were treated poorly and unprofessional by this company. I want someone to contact me at 954-842-5529…

I purchased a ticket for Greyhound, yet I'm told this bus is powered by Greyhound!! That's DEFINITELY not the same thing. When I kindly asked the bus driver was this greyhound he very nasty said what does it matter a bus is a bus.

He threaten to call security stating I was causing problems. I never raised my voice and simply asked a question. My aunt asked does it matter where we put our bag since someone has there's in our designated spot and he snapped at her her with the same security threat.

It took half the bus to chant there isn't any problem for the bus driver to finally calm down, turn around then proceeded to drive the bus. It does matter if I purchased a Greyhound ticket and not this dirty bus with this bus driver's dirty attitude!!!

Bus driver is late and she has passanger telling her where to go she is lost in Harlem somewhere I missed my transferring bus to Boston. Please someone help she is crazy never been on bus like this she is drive over side walks

Greyhound's customer service might be the worst of all common carriers. They have outsourced their customer service line to India or Mexico, which inherently presents a language barrier. I continually had an issue communicating my problem. I was constantly asked what my itinerary and booking number were, even though that was not at all what I was calling about.

Customer service rep Juan placed me on hold and hung up on me about 30 minutes later. Gustavo was very helpful but his supervisor was unable to field literally any complaint or resolve my problem with how I was treated.

Eventually that supervisor hung up on me as well as two more reps when I called back and asked for the complaints department. I was told to go to the website, which has no remedy for customer service complaints.…

Went online to book tickets from Philadelphia to Ft Myers, knowing that there was a secure greyhound bus ststion to wait for the bus.. We are two elderly and disabled seniors and unexpectiedly found our pickup spot was some downtown location in philadelphia at 1am in the morning rather than a bus station after we paid for the tickets, within 5 minutes we cancelled the tickets, but

instead of a refund we got vouchers which we cannot use. There was however bus stations along the way to wait at least during layovers..

We purchased tickets for May 19 round-trip the bus supposed to lift Lynchburg Virginia at 6:28 AM. The bus never arrived. I had to catch an Uber to Washington DC because the bus never showed up. I’ve been calling way hell trying to resolve this issue I’m not getting no results.

It is ridiculous that the customers pay the money And the bus doesn’t show up

I was on a bus from Norman, OK to Dallas,Tx on 5-20-23. I had purchased a seat which was 2c. The driver denied me sitting in the seat and said he didn't care what Greyhound did that I was to go get another seat, so I ended up sitting in 5c. He was very rude!

He also was constantly getting on his phone, he was swerving lanes! There were other patrons complaining. I actually have videos of his driving and when he was using his phone during this trip! I need to find out how to get my refund for my seat??

Also, this was the worse driver and experience I have ever had!! I travel this trip all the time as you can look up! If needed I can send you the videos through email!

Driver who's name is George bus number 86271. Was rude, disrespectful, and also closed the door in me in my face. Then went on threatening everyone on the bus he wasn't going to make anymore stops. I've had my trip cancelled twice and rebooked and this was just to much.

I will not stand for this.

It's been 7 days without any contact from customer service baggage that was accidentally left on the bottom of my bus how hard is it to locate a simple item that never left the bus final destination Albuquerque New Mexico what a joke no greyhound terminal nowhere picks up the damn phone I could have mst my luggage in the next city if you didn't have to use online for something as simple as leaving a bag behind under the bus I'm sure by now someone is having a hay day with my contents of my luggage

i bought a ticket for my father from virginia to okc city and everything was going great until he got to nashville tennesse after having to wait three hours his bus to st louis was in an accident so instead of finding another nus to put my father and other passengers on they cancelled his ticket and said he could reschedule for free but the next bus was a 6 hour wait and

20 hours more added tp his already 38 bus ride now putting him here a day later then scheduled and missing his grandsons graduation ceremony. no apologies or anything where given just rudeness from everyone and a upset and disappointed passenger.

Our tickets were purchased 2 months ago and today greyhound cancelled them. When I called to ask why they said I could get a refund and repurchase my tickets (for the same exact bus) for $250 more. When we asked to speak to a supervisor they claimed the supervisor was unavailable and refused to connect me.

When I said I could wait she got an attitude and just kept repeating that the supervisor was unavailable.

This morning, I had the displeasure of riding with Greyhound. Before my driver arrived in Sarasota, a flix bus appeared. The driver “politely” told me that he was going to miami. Checkmark!Professional!

When my driver arrived, I asked him if he was heading to tampa. He yelled, “I don’t have time to wait on you hurry up and get on the bus.” He was already late. “What’s your name? I said wallace.

I informed him that I did not appreciate his unprofessional and unethical behavior. I proceeded to my seat(note he did not tell me which seat I was assigned to). Before he drove off, he told me to go to seat 5A instead of seat 2. Many seats were available .

I have had nothing but positive experiences with flix. This guy’s conduct is totally unacceptable. I’d like to know how you intend to resolve…

Bus was supposed to leave Chicago at 3:30 we didn't leave till after 6. Driver would not let me get off in Indianapolis for some food so I can take my medication. We arrived in Louisville after 12:30 and missed our 11:30 bus rescheduled to leave at 1:30 and it is now 4:26am still no bus.

We are supposed to leave at 4:42 and still waiting. I never had this issue before and I've been riding since December every month with Greyhound

I don't know how hard it is to speak with somebody and customer service I accidentally got distracted and left a piece of luggage under the bus my luggage is not lost it's a matter of it going to the final destination and being removed from the bus but you can't talk to anybody because everybody has an excuse or nobody picks up the phone I could have had my luggage the day that I left it on the bus had somebody picked up the phone it's excuse after excuse with Greyhound all phone numbers they give you through customer service leads to a dead end I'll email us that you send out dead end nobody gets in contact with you 4 days with no contact it's not that hard to find a little piece of luggage that was accidentally left under the bus and

went went on to the next destination worst customer…

I BOOKED A BUS FOR 9AM ON MAY 11TH 2023 LEAVING FAYETTEVILLE NC GOING TO PITTSBURGH PA WAS NOT INFORMED THAT I HAD TO CATCH THIS FLIX BUS I KNOW NOTHING ABOUT I JUST HAPPEN TO ASK SOMEONE WHILE IN GREYHOUNDS WAITING AREA. THE BUS FROM WINSTON SALEM WAS LATE ARRRIVING IN WASHINGTON DC.

MY CONNECTING BUS TO PITTSBURGH WAS PULLING OFF AS WE ARRIVING I RAN INTO THE OFFICE AND ASKED MR. RON THE TALL BROWN SKINNED MAN WITH A BALLED CUT TO PLEASE CALL THE DRIVER BACK HE TOLD ME TO GET OUT THE OFFICE HES GONE & MORE BUT I NEED MOIRE ROOM.

I HAVE A DISABILITY I NEEDED TO GET MY MEDICATION IN PGH, HE YELLED AT ME WHEN CUST. SERVICE WAS GOING TO PUT ME ON THE 5:20AM BUS HE SAID WE HAD TO STAY OVERNIGHT I TOLD HIM I HAVE NO WHERE TO GO MY ANNEXITY HIGH BLOOD PRESSURE WAS IN PGH PA.

THEY BATHROOMS…

If this issue is not addressed i will then seek council by an attorney and sew the company,also while miss Hendrickson was boarding your bus in Memphis her fell and hurt her self on your bus,i am wanting for the drivers too be trained in a better manner regarding your riders and there safety.

Our bud was 30mins late, on top of that our driver gave us incorrect instructions which led us to be 2 more hours late and spend another $100 to get a cab in the end because we were stranded. The staff is just horrible and ignorant: I wanted to cancel my next trip which they charged us another $80 of a cancellation fee.

I honestly feel like spending a lil more and not taking grey hound ever. It felt extremely ghetto

Our bud was 30mins late, on top of that our driver gave us incorrect instructions which led us to be 2 more hours late and spend another $100 to get a cab in the end because we were stranded. The staff is just horrible and ignorant: I wanted to cancel my next trip which they charged us another $80 of a cancellation fee.

I honestly feel like spending a lil more and not taking grey hound ever. It felt extremely ghetto

5 hour bus tour of Montreal. The tour was lovely the guide was friendly, but he made racist remarks about the Inuit. On a downtown street there were some people stopping cars and asking for money. One of the passengers asked a question about that and the guide launched into a little speech explaining that the beggars were Inuit who came from the north for medical care and once they were released from care they all got drunk and took drugs.

" Later I talked to him in private. He's a pleasant man but refused to budge. Clearly your staff needs some tolerance training. May I suggest you invite someone from the Native Friendship circle to talk to your staff about the challenges facing the Inuit and other native communities today.

This kind of bigotry is unacceptable. Luckily my mother is hard…

I took this company 2 times, was going to orlando to jacksonville and then jacksonville to orlando, first time i wait 40 minutes, second time i wait an hour, i never see worse company like that on my life

Cancel our departure for 1:30 pm (Montréal) without explanation. ). If you don’t have a cell phone or a tablet you have to find someone to make it for you (Think of the ederly). We were able to book for midnight by chance but we have to pay for eat twoTimes near the bus terminal because we starve!

Lucky to have water at fountain! Want to wait 10 hours with no explanation? Want to search for a seat at the terminal When you use a cane? Want to have sparse answer by the personnel of Greyhound who with, yes sigh When you ask a simple question? Take Greyhound!

If i can put zéro star i will do it!!!

I live in Knoxville,TN. We use to have a greyhound station but it got closed down. I have lost so much money on tickets and I can't get a refund like I normally would do or pay 20 dollars to change my ticket at the greyhoundstation !

Now when I call greyhound it's nothing they can do for me ! I can send in every confirmation number for when I purchase my ticket. It doesn't make any sense that I spend all this money for trips and can't get a refund or a complementary trip.

When I ask to speak with someone over the greyhound customer service they come off rude because I just wanna know how can I get a refund for my trips ! I've been a loyal customer for a while and it's sad that I can't get help from nobody.

I must say that I am extremely appalled at the vicious character assignation by and through because I have been publicly a civil rights activists on tonight to have a bus driver driving from Atlanta to Gainesville Florida hearing refer to another driver a derogatory statement then when I asked the driver what he asserted he became argumentative and took his name tag off because I recorded him and I am aware that Atlanta police department has been lying to you folks that are civilians and

security guards first off Atlanta police department and Marta police department has no jurisdiction make any arrest towards and the likelihood of telling you to notify them when I am riding on the bus as if i authority to call a police to make any allegations towards me now that bus driver did that this…

Worst bud ever 6 hours late no seat screw grey hound I want my money back

My bus was 3 hours late and I was forced to sleep at Nashville Tennessee greyhound For 24 hours until my next bus arrived. Customer service failed to help me and would not give me a refund.

m. The bus driver was extremely confrontational threatening intimidating and extremely rude. Because of his actions Greyhound will not get their money for my fair I have disputed it with my bank to pay after dealing with what I had to deal with.

The driver is a African-American man in his 50s approximately 6 ft 2 and 300 Lbs with glasses any seven accent.

This is my first time in more than 30 years traveling on Greyhound buses and it was the WORST EXPERIENCE EVER. I began in Raleigh NC, the workers were rude, unprofessional, disrespectful and unorganized. The bus was late but I was okay with that until the driver was yelling at people.

We arrived in Union Station and it was a mess, workers yelling at passengers no organization, the buses were two hours late. We were stood in line for over an hour only to be informed that the buses were running two hours late.

I was to arrive in Baltimore MD at 6:30. I arrived 8:45. The purpose of my trip was to visit my I’ll brother.

I'm at the greyhound bus station in Pittsburgh Pa now! I had 1:05am bus ride to Detroit May 12th 2023! The security guard tells me when I get to the greyhound station the 1:05am bus is canceled! He's sitting right in front of the customer service desk, where there is a lady working in there who doesn't want to answer none of our questions!!!

Matter of fact I'm looking at her now!! She has her daughter in the office with her!! And a few of her friends! But don't want nobody knocking at her door asking her anything! Now I know greyhound headquarters won't do SHIT about this complaint!!!

Yall just want people money and yall don't give a damn about who gets inconvenienced!!! I called the service 24 hour service and they were lying to me as well saying there was no canceled bus, and indeed a…

Booking number 307 614 1852 Good afternoon the bus driver for this route is very unprofessional. During his first stop in Indio he didn't allow me my break to stretch my legs and use the restroom on site. Then I noticed from San Bernardino he kept driving towards LA instead of Claremont.

When I approached him about me needing to be dropped off in Claremont he said why didn't I say something to him before. He scanned my ticket and he is the driver this is something that he should be aware of.

He then pulled over on the freeway and told me to get out. So not only did I pay for a ticket that wasn't fulfilled but I experienced harassments from this driver. He also kept speaking to me in Spanish even though I told him I only speak English. This is very unprofessional.

I had to walk 5 miles…

Got a ticket for my mum to travel with booking number 3071949746. This bus delayed. I called and my mum was rescheduled to depart at 4:35 pm with booking number 3074482774 which was also delayed. The entire journey was delayed instead of getting to Silver spring MD at 11:40am.

She got to Silver spring MD at 5pm. Her return ticket was scheduled for 7:30am with booking number 3074482774 . I got notification via email at 7:01 am that the bus will be delayed. The bus did not come at 8:03 am per the email.

It came it 8:22 am Her connecting bus from Richmond VA to Nashville was supposed to be at 12:11am and due to bus delay from Silver spring MD, She got to Richmond VA at 12:24pm and she didn't get the bus. She was rescheduled for 12:25 am with booking number 3076341628 .

Who waits for a bus…

94 Above bookings were done for 5 passengers (H Shingote, D Shingote, V. Udasi, S. Sankaran, H. Varadharajan) Bookings were done as different trips as it did not show option of roundtrip. I had to give up and cancel starting trip (booking #3075276236) as the bus did not show up for 3 hours.

Greyhound did not show any option to cancel this booking neither it return the amount. 95 Please cancel this voucher as I am never ever going to travel by greyhound again. 88 I am facing extreme hardship due to this huge expense

m on May 5th,2023 to connect me to the bus in Atlanta Georgia to go to Florence South Carolina. I want a refund of $126:00. I got stuck in Marrietta GA. C. to get me

Our daughter has tried to use Greyhound to return to college 3 times which is a 6 hour drive. Each time Greyhound has canceled the bus without any notice and refused to give a refund. We've had to buy a plane ticket or drive her to school last minute ourselves, which costs even more time and money. Horrible customer service. Don't use Greyhound.

They aren't reliable and they don't compensate when it's their fault. I can't say enough how disappointed we are despite writing and asking for a refund 3 times.

It’s very unfair for everyone to have to deal with animals on your bus this woman who was on drugs with a dog with no paperwork have problems and we all had to deal with her I believe you should put in your policy you must have paperwork or your animal can’t ride because it’s not fair to people with disability or without who has to deal with such a person I will b taken my own vehicle from now on

My name is Betty Ann Kennedy my booking number is 3075402165. I am very dissatisfied with the service I received. My bus was delayed in Houston, Texas for almost 2 hours, also I arrived I Atlanta, Georgia and bus was delayed another 4 hours..

customer service at the Atlanta terminal was so bad the front desk agent was yelling at customers to stop asking questions about when they were going to leave and wait for them to update you no food vouchers were giving, also I was in the restroom and a man came in watching the females which other customers say he was going in and out all day, I feel he should have been arrested which he wasn't.

I want compensation for this entire trip.

Granddaughter and friend purchased round trip tickets from Cleveland to Washington,Dc. On thé way to DC they were left at a rest stop and had to get a ride to Dc. Coming back to Cleveland the bus was 2 and half hours late leaving and then they were left aon the bus in Baltimore,MD.

No one can tell me when she will arrive in Cleveland

com thank you

This has been one night mare this is the guy Daniel number for greyhound he told me he wasn't going to do no refunds then his was 3105982675 I was trying to get a ticket from lakeland fl. To Florence SC.

00 I will not use greyhound never again

I am very mad I bought a round trip ticket for my girlfriend whose was needing to be in Montgomery Al. ,fl to mont. Al. and in Montgomery ,Al. at 8 am something happened in Tallahassee and now the got her on a bus in Georgia stopped just.

in a few hours and the ATL. she was suppose to be there at 4 30 pm it's now 11pm and she no where to even being close. The funeral is in a few hours and y'all screwed this sad time up very badly I need to talk to someone about this problem I feel I need a refund and compensation for this huge problem and I all really screwed this up.

Boarded the bus in spokane wa. The bus driver did not want to let 20 of us on the bus. wa driver would not let us board to hermiston Oregon qhere they supposedly just changed where the transfers were yesterday.

the bus driver was rude and foul mouthed. he was uniformed of the change in transfer station as were we. I have ridden greyhound for 35 years. I will not be doing it again. unacceptable.

I was traveling south on I95 n Sheridan st were bus # 86556 cut me off were I had to get on express lanes . You need a sunpass to ride in those lanes. Your driver wasn't paying attention and because of his incompetency I'm going to get fine now because of him your drivers need to pay more close attention to their surroundings This is BS here's my name Richard Lewis and

you can give me a call at 561 577-0428 I hope to hear from someone soon

I took a greyhound from Atlanta to riverside. The bus I took from phenix to LA was not a Grey hound bus. It was smaller inside. I have a disability I have neuropathy in my feet and legs I also have chronic lower back pain.

When we got into Moreno Valley I told the driver to stop at a gas station or a parking lot so I could get a cab to the hospital. He asked me if I needed a ambulance I said yes he said they would have to follow him to LA about 50 miles. That is ridicules.

I told him again to drop me off so I could get a cab he finally pulled off and dropped me off on an off ramp to the freeway with my luggage. Their was nothing around it was dark and I couldn't carry my luggage.

So I waited for a while for my wife to come. To me this was very disturbing.. he didn't even want to let me…

Bought one way tickets from Massachusetts to Florida for my mother in law and brother in law.

Also has beginning stages of dementia. A 2 day trip took 4 days! Stuck in New York for 15 hrs because the bus driver made my BIL go get paper tickets not look on his phone, then left!!!! Next bus to DC late missed the connection bus to Atlanta.

Stuck for 8 hrs bus to Richmond then Atlanta. Atlanta bus to mobile late missed connection bus to pensacola. was told next bus in 7hrs j. just drove the hour to mobile and picked them up!!!! Worst experience ever. Will never use greyhound again!!!!!!

First of all, the agents who answer are HORRIBLE! They do not speak clear English, they mute you so that you end up hanging up or they simply hang up on you.

Second, neither the app or website works to book tickets. I have been booking a repetitive trip for weeks then all of a sudden none of my cards work. This forces you to call and the agents will not budge on removing the $20 fee when it's the systems fault. I know this to be true because none of my banks get the charge but the app or website gives a message that the bank declined the transaction.

Third, I was on a bus last week that was hit by a car. When I call Greyhound, none of the agents know anything about getting the police report number. They repeat I can only buy a ticket and it's going to cost an extra $20. So you mean to…

There was twelve seats available and Driver Daniel had us seating double I understand if the bus was full i been riding Greyhound for years he was very rude and unprofessional talking loud threatening for no reason if a person ask a question. You would think that he would allow your ride to be comfortable when the bus is not full at. Driver like him make business bad for Greyhound.

Dear greyhound please do this tulsa oklahoma is false advertising there buisiness hours and that's wrong it's people who catching buses and getting tickets and go to tulsa greyhound with kids and having to sleep outside because tulsa greyhound is false advertising hours they open from 9am to 4pm and that's what need to be posted and not the hours they have listed tulsa oklahoma downtown is a dangerous place and

it's people sleeping outside cause they think there open. At 1am in the morning or even at 111pm please fix that problem immediately

Well for starters let’s say everyone almost that works for greyhound has seem to have a problem with manners and respect…. Anytime you ask a legitimate question it’s as if you are bothering them! Alright now I have been stuck In Tulsa ok bus station for 3 days not only for 2 of those days I was put on a bus just because the station was closed then I had to return back to the same station!

I was offered a hotel that was never received on day 2! After that I was told for 8 hrs that I was leaving only to find out they flew a driver in that wasn’t qualified to drive! Not only am I talked to in a disrespectful manor im am also told I have to spend a 3rd night well I’m here my ticket isn’t until this evening so

I’m spending another day in the same location not offered dinner or anything I will…

If I had the option of giving zero stars I would have given it. Their buses never arrive on ttime. I travel frequently from Wilmington to NY and back. Their busses are always delayed by an hour. My bus today was supposed to leave at 8pm from NY for Wilmington.

Suddenly they announce there are not enough busses available and all the buses leaving NY are delayed.

On April 24th I booked a trip from Amarillo Texas to Tucumcari New Mexico. 98 with fees. After finding I couldn't make the time. I called almost 2 hours before to change the trip in which I was charged a ridiculous $20 fee on a $35 ticket. 99 after refund.

This is a very unfair fee that doesn't show anywhere on the change and refund policies. I am very astounded the greyhound would rob me like this. I think I should reimburseed for this or compensated because I have missed my trip and no money to make it up.

After changing and going back to pay the ridiculous price the station was closed which made it impossible for me to take my trip that was a very important trip for my life. I really hope you all make this up because you all are robbing poor people that can very pay for the trip from…

Greyhound only cares about themselves and not their customers. I understand they have policy etc but they should work also toward to customer satisfaction. I am going through hardships and their rude customer care only keeps rejecting my request of my full refund.

Greyhound lack of people skills and humanity. They may speak nicely sometimes but won't action towards their customer. never use this service. You will regret.