Greyhound

I bought a ticket and needed to cancel. I called the company about 15 minutes after I purchased my ticket and was told I would not get a refund if I cancelled. What kind of crap is this coming running?

I am very disappointed with this. On top of that the fare was $31 to go to LA. What a load of crock.

I booked a round trip on greyhound from Wichita, KS to Kansas City, MO & back. The sole purpose of this trip was to attend my grandson's funeral. For both legs of my trip, I was at the bus terminal, in the middle of the night, waiting for the bus to arrive when greyhound cancelled my reservation.

For the first leg of the trip, that cancelation caused me to have to scramble at 3am to try to figure out how to get to the funeral on time. Luckily, a friend's father was available to make the 3 1/2 hour trip at the last possible second.

We arrived at the funeral just minutes before it started. For the ride home, I was again at the bus terminal waiting for the bus to arrive very late at night when greyhound cancelled my reservation. It was 11pm... Luckily I had received my disability check…

Was disrespected by driver inside a bus full of passengers... Have the video to prove it!

Next thing I have to reschedule for 6:25 am no explanation no apology nothing . We call customer services and all they say is we are sorry can we reschedule for you. Apologies does not cut it . I would like to know what Greyhound offers for such ill services .

Hello,

I purchased a return tickets for my son from NY to Bethesda and I had to rebook a couple of times, because of changes in circumstances. In both times I got vouchers as below:

Booking 3068920814 VOUCHER CODE REBA6P32296G $38.99 Booking 3067605371 VOUCHER CODE REBUDCFY2NDM $26,00

My son ended up traveling one way, and told me he got bus sick and he can't use the bus again. So now I am left with 2 vouchers that I will be never able to use. I called the Greyhound representatives and they told me they can't refund me the vouchers, and that I should write a complain. I am a single mother with no support and I need my money back. If I don't hear back from you, or if you will not resolve this situation, I will file a complain to the better business bureau.

I hope you will resolve my…

I purchased a rd trip ticket from Medford Oregon to Dayton Ohio on March 1st for a departure date of April 15th with a return date of April 25th . Booking number 3068074522. The bus picked me up at the scheduled time then broke down 45 min later causing me to miss my scheduled bus in Portland.

I contacted customer service and got it straightened out with new ticket and schedule. My complaint is that when greyhound rescheduled me they are putting me in Dayton a day later then I originally planned. I am going to see family and had it planned and paid for 7 days now I'm only getting six days with my family.

I paid over 500 dollars for these tickets. I've purchased lots of tickets in the pass and will probably be purchasing more in the future.

Security guard by the name of Jake in Amarillo Texas was being very aggressive and racial to a black cashier. I asked him would he not please disrespect her he then stayed I'm a white supremacists. That is very dangerous for the young cashier to be over nights with the security guard by herself.

I would greatly appreciate it if the situation was looked into thank you

Hello my name is Donald Miller and I file a complaint with Greyhound 4 months ago through an email and has not received a response from Greyhound yet to be a big corporation like you are this is really disappointing to me I haven't received a call or an email from you in respond to my complaints please respond soon as possible

Was waiting to depart Atlanta at 0825 this morning to charlotte nc on greyhound have not seen bus yet and it's 1:50 now they say around 3:30 or later this is bad business booking number 3070008466

Driver of my bus from Memphis, Tn to Chicago, IL, on 4-14/15-2023, this lady is very rude and disrespectful, my transfer bus came in 10 minutes late she tried to leave my self and other customers and spoke to us as if it were our fault that the bus was later, she has no professionalism and is not a very good representative of Greyhound BUS-US0130

On Friday, April, 07, 2023 we traveled from NY to Springfield . The trip was excellent.

On Wednesday, April, 12, 2023 we returned to New York from Springfield. The trip was very poor.

Following are our Complaints: 1.We asked some question to the driver and he answered but your body language was not appropriate. 2. The shock absorbers of the bus are damaged and malfunctions creating discomfort in our bodies. 3. Many stopped (6-7) times during travel in comparison with the first trip (3times). 4. The driver accelerated and braked very hard. This situation made the passengers move to the front and back creating discomfort in our bodies too.

We expect that in the future trips this situation don't happen again. Thanks!!!

m. which in return I have to pay even more money to find a ride because of the inaccurate timing and I'm not being helped or accommodated in any way I think this is unfair returning customer

my father in law used grey hound bus to get home from mexico to winston salem nc. when he got to winston salem the bus driver passed winston salem failing to stop where he needed to get off. when he asked the bus driver to let him know what happened she was rude and hateful to him.

she just kept telling him to sit down, sit down. he asked her to let him know where she would be stopping next to get an idea of where he was going. she refused to talk to him, she just kept saying sit down sit down.

so we ended up picking him up an hr and a half away in raleigh nc. why did this happen. why did she ignore him and just tell him to sit when he had legit questions. i just dont understand.

My some had a booking for april12 @610 pm. He missed the bus by going to the key west greyhound location. I called the customer service and the rep was going to exchange the ticket out for a bus at 930 but the call dropped.

I got a new rep on the phone and he proceeded to tell me there was nothing they could do and I need to buy a new ticket. When the previous rep was going to get him a new one for the 13th April at 930 am.

I requested a supervisor and they kept me on hold for 40 plus mins and then hung up on me. I am pissed because the other rep was going to honor it and when the call dropped I spoke to John then rex 3607956 who refused to assist or honor this is the worst customer by far and the worst company ever to do business with.

I will definitely be posting my sons experience…

On Friday, April 07,2023 we traveled from NY to Springfield. The travel was excellent.

On Wednesday, April 12, 3023 we returned to NY from Springfield. In this occasion the travel was unpleasant experience cataloging the travel very poor.

Following are our Complaints: 1.We asked some question to the driver and he answered but your body language was not appropriate. 2. The shock absorbers of the bus are damaged and malfunctions creating discomfort in our bodies. 3. Many stopped (6-7) times during travel in comparison with the first trip (3times). 4. The driver accelerated and braked very hard . This situation made the passengers move to the front and back creating discomfort in our bodies too.

We expect that in the future trips this situation don’t happen again.

Thanks!!!

I called the 225-383-3811 number which I was given. I explained to the representative Below that I was trying to locate a passenger my father who is 78 years old and was in pain. He was no longer answering his phone.

I explained I wanted to get in touch with someone that maybe able to assist me. He asked for ticket information I advised he didn't book ahead of time but purchased a ticket at the bus station. I gave name and destination which was Baton Rouge LA.

He was not able to pull up anything which I advised he bought ticket in person. I need to get I. Contact with someone to be sure he was okay. He stated that location was closed which is why I got routed to him.

He was very rude I asked for a supervisor many times. While Im typing this I'm still on hold. He hangs up and then.…

I sent you a email about some issues that I had last year while traveling last year on one of your buses and my delay no one has responded to my email and documentation that I sent to you guys I have been waiting for 2 months and no response yet

i was on my way back from san jose,ca to los angeles , and the bus was like 3 hrs late,they said the driver was tired from the night before, so when he finally got here, he was walking off the bus,and one of the ladies was taking a picture and i guess he thought she was taking one of him, and

instead of coming to her, he came right up to me, with a attitude look and said you can take all the picks you want of me theirs nothing you can do about it, i cant get in trouble, and i said why are you yelling at me i didnt take the picture, and he said i know it was the lady, and i said then why dont you yell at her,i didnt do anything ,and he didnt say a word after that, to me or her, that wasnt right, they were 3 hrs late and

he yelled at me, i got a text saying i can ask for a voucher, which i…

Me & My mom had to go pick up my sister from a really bad situation in Arkansa. My sister some how ended up getting a ride to Memphis Tennessee where we sent her $130 dollars to go from Memphis Tennessee greyhound bus station to the Houston downtown bus station.

Also not to mention her ticket only had one lay over and her bus was supposed to leave at 2:45 am from the bus stop and arrive in Houston at 4:45. The black lady who was driving her bus was very rude couldn’t even tell her when the next bus was coming.

You know why she couldn’t tell her the next bus was coming? Because she kept going around in circles not knowing where to go which made my sister and other people late for their bus that was supposed to leave around 2:00pm from Texarkana greyhound bus station.

She correct the lady…

I Travel frequently with greyhound and have experienced the same issue every time with this driver. No more than 30 minutes after departure he pulls off and says someone is smoking something he don't know what but suggested it was a synthetic drug.

No one was smoking anything! He stopped 2 unscheduled stops on side of road claiming someone was smoking something. He approached a w/m customer made him get out his seat and attempted to search him until customer stated he would search driver and they would search each other driver backed off saying this is my bus your not searching me.

At Unadilla stop driver approached me and accused me of smoking claiming it was coming from my seat 7c when I had a guy in 7d beside me he never approached. Neither of us were smoking and neither was anyone…

Greyhound bus services is pathetic,they are always almost 3 hours late,stingy toilets and always has n brakedown,you can close please.

Take a plane customer service never answer phones they are rude bus delays over 5 hours going from New Jersey to Louisiana so far I am on the bus more then 3 days have not gotten there missed birthday party spending 6 days of my vacation on the bus and will have 2 days to spend with family if I have anymore delays can't make it back in time for work will lose my job I writing to Greyhound Corperate Head Quarters to ask for a full refund

m.. the bus was delayed on the app and never showed up at Gainesville Mart 24/7 station. I stood outside in unsafe area from 5:15pm on 6th Aprt to 12:30 midnight & bus never showed. Cust svc man was unintelligible. Rebooted Apr 7, 9:15am.

No place to go, unsafe area & rain storm expected. Older man with medical condition.

As 4 individuals including myself wait for a bus leaving Anderson sc after arriving at 8 pm bud suppose to arrive a 8:50pm that never came but when we tracked bud it says it departed at 9:59 we all looking crazy knowing the bus never showed up I call customer service 3 times and was hung up on last time the guy saying he can’t help change not give my refund because the bus was not more then 130 min late so the stole my money I asked to speak to a supervisor and

was hung up on by him worse customer service I have ever experienced if h can travel other way I advise u to do so

77). they took him to oklahoma city and put him on another bus after midnight (he was supposed to leave at 345 pm). ink/h5hwt to redo the ticket for free. This site would not allow me to do this. When I tried to click on it the computer kept going round and round like it was busy or off line. 77.

This is not right as I already paid in full for this trip. I would like to please be refunded as soon as possible for this. My phone is 239-284-6925. com. please respond to this as soon as possible. Thank you Sherry Miller

paid for my ticket online bus got delayed tried to reschedule they gave me a voucher but not for the price i had to pay i rather have my money back then i tried to use the voucher but they said i have to pay more money it wasnt my fault it got delayed and why not refund my money instead of trying to make me pay even more money which i do not have this is ridiculous how u take my money but

i cant get home unless i pay more money for a trip that got delayed and if it gets delayed again will i have to pay more again i should have just got the full $26 bucks i paid for my ticket instead of a voucher that i need to pay another 20 something bucks to add to it and for a one way im not understanding its ridiculous and my rides are never on time

My bus was cancelled at 10pm last night I had to sleep on the bus station floor in Nashville TN and was stranded at the nasty bus station until 9:45 this time 3 months pregnant and I'm hungry had no money to buy anything to feed myself or my unborn child

On 3-30-23 leaving from Minneapolis hawthorn bus station coming into chicago the highway was in a rush hour so the bus driver come off of damen and hit a parked black suv truck rather hard that it moved the truck a little father on the side walk . That was already parked with both passengers tires on the crub. 7735030805

Booking number 306-751-5943. I rode the Greyhound bus for the first time from Chicago to Little Rock. I was put in the last seat of the bus in the rear of the bus. I had to stand the whole time because there was a drug addict there sprawled out on two seats.

The seat cushion wasn't even attached to the bus so it was on the floor. I want a full refund of my fair. Please contact me at 321-208-0061. Worst experience of my life.

On April 3rd I took about his friend Hollywood to Tampa Florida when I got to Tampa my suitcase they told me I had to put it in there I put my suitcase in there somehow another my suitcase when I got to Tampa it was underneath the air conditioner in the bottom of the bus with the suitcases go when I asked the guy who was going to get my suitcase cuz I could not get it you had to actually climb inside there in order to get my suitcase he told me you have to get it yourself when I went underneath there I got hurt in my back is someone could please give me a call back before I need to take further action some days my number is 954-548-4382

Dear Greyhound team

Hereby we would like to set a complaint for our journey with you.

Originally we have booked our tickets for the following trip;

New York to Boston 20:05pm

This trip got cancelled as also all the other trips further that night.

Not only did we pay our transport to the station 60$ - we also had no chance of accomodation at that time and had to book a Hotel Room for one night.

This was very stressful and traumatizing as we are not locals and were visiting New York from Europe.

Because we weren't locals we had to search for a hotel room which was the most comfortable and offered the friendliest pricing.

Our hotel room cost us $215 - an amount which totally wasn't calculated in our budget ofcourse.

We had to reschedule our trips the next day;

1:30pm New York to…

The bus us1000 was supposed to stop at midland tx at 7:40 4-2-23 later was cancelled it was confirmed when I called at 1:00am spoke to Jordan but on the app it shows that bus us1000 arrived at its destination Dallas Tx sat 2:20am how is that possible if it was cancelled?????

I had been ill and now I'm better and can make this complaint. I purchased a Greyhound ticket in Fresno, California for a funeral I was going to in Oklahoma City a week earlier thank God. My bus was scheduled to depart on the 18th of January at 6:30pm from the Fresno Greyhound station and the bus ended up being 4 hours late due to the bus breaking down in Sacramento and the driver couldn't get a replacement bus for he and his passengers.

So the replacement bus driver that relieved him in Fresno had to haul ass to Los Angeles to get some of us to our transfer buses that were in Los Angeles at the main Greyhound terminal. Thank God a Greyhound bus driver who was an older Hispanic gentleman that was very short, around '5 4" in height, heavyset and probably weighed over 300lbs waited 2 hours…

My 415am bus was canceled I was notified about it until 8 am I stood in line for a bus that was never comeing for hours . I’m washing dc the man running the greyhound lines there was completely not nice and had no customer service experience with helping anyone .

It was my first time traveling with you all and I am very disappointed. I had to go to the Amtrak down stairs and get a train to jacksonvill North Carolina and arrived here late because of the situation. And pay for that train .

I’m very disappointed with how I was treated I also was told the next bus was at 6:55 pm and I wouldn’t arrive until 830 am in jacksonvill on the 2nd of April I want to be rebursed

We bought 2 tickets from Tulsa Oklahoma to Springfield Missouri and the bus never showed up. And the bus station was closed. And when we called to find out about where the bus was we were told that it already left the Tulsa station.

But it never showed up here and they said that they wouldn't renew our bus ticket that we had to buy new tickets. And we don't have the money to buy any more tickets. And we are trying to get home.

The isn't right or fair to us. We are being ripped off by your company.

Nothing planned on their site is being honored I arrived at my destination more than 11hrs after I was supposed to ad I cant get a refund I filled the form out and emailed and have not received anything back but a auto email saying I will hear back with in 96 hours depending on weekend and weekday it's been 2 weeks this service has become very unacceptable and greyhound need to do better to assist their paying costumers

Buseaving from Amarillo Texas to Albuquerque 03/31/2023, left early departure on 03/30/2023 purposely leaving arrived passengers behind with no effert to fix issue. And no refunds etc were made, and discrimination was affected to passengers instead no thank you and also to future all of it subliminal to this

ON MARCH 27,23 GOT THE BUS AT STOCKTON CA WENT TO SACRAMENTO AT 7;25 AM GOT TO SACRAMENT GOING TO RENO NV AT 9;35AM BUS DIDNT LEAVE UNTIL 11;30AM AND THE DRIVER 0870 SCHEDULE WAS VERY VERY RUDE TO ME AND BECAUSE I HAVE A LIFETIME PASS SHE SAID SHE HAS NOT SEEN ONE BEFOFE SO SHE LEFT ME AT SACRAMENTO SO I HAD TO CALL MY DAUGHTER FROM SPARKS NV TO MAKE A SPECIAL TRIP TO COME TO PICK ME UP THE DRIVER GOING TO RENO WAS NOT PROFESSION RUDE TO CUSTOMERS AT TERMINAL AND

CO WORKERS UNIFORM AND HAIR WAS SO BAD WE WORK FOR GREYHOUND AND WE WERE PROFESSION TO EVERY BODY AND GRAYS UNIFORM SO YOU KNOW HOW LONG IT BEEN I TRY TO TRAVEL TO RENO NV WITH MY PASS BUT THE WAY THAT DRIVER TREAT ME DONT KNOW MY DAUGHTER LOST MONEY COMING TO PICK ME UP BECAUSE SHE HAD TO STOP WORKING TO PICK ME UP LET ME KNOW…

Driver just rode by the station and left all the passengers waiting on the greyhound.In Albany ga

I start out in Pittsburgh under booking number 3066741100 and when were reloading in. Cincinnati I was threatened by another passenger for standing by him while another passenger was taking her seat. I removed myself from the bus and was informed that I would have to buy another ticket. Which I did.

My new booking number is 3066906798. I was never asked why I chose to leave that bus only that I would have to buy another ticket. I would greatly appreciate it if I could talk to a human being. Thanks.

Your bus letting way early so I used my debit card and was hacked by your employer for over a 1.0000 dollars before I could cancel my card .now you don't have any station open so I trust.your online socks. Won't give my debit over phone .how am I supposed to travel handicap.

Greyhound doesn’t even deserve one star. The customer service is absolutely horrendous when you’re trying to get information about your lost daughter. Ithey will literally put you on hold or mute you. My daughter will be on the bus for six days when it’s only a two day trip, because the incompetence of the Greyhound bus drivers not scanning her ticket.

She got on the wrong bus and they allowed it ! sent her to the wrong side of the United States and now I had to buy her another ticket to get back to where she was going because they canceled her trip because she got on the wrong bus, customer service will not do anything .

I couldn’t even talk to a manager or get a hold of corporate. My daughter is still on that bus and with the bus delays that she’s having im worried for her safety. You…

Was told when I bought my ticket that because I am going to have back surgery and unable to sit up sticky on the seat that if the bus was not full I could use both seats. After my transfere, after sitting onThe side of the road for 8 hours for another bus, the driver forcing me to sit in the assigned seat even tho the bus is less than half full.

Even after explains to the driver what I was told she went on this power trip if I didn’t move I would be removed from the bus. So greyhound needs to get the power hungry drivers out of there. So now that I have had to reschedule my preop dr visit because of the 9 hours on the side of the road the drive forcing me to sit here in pain just so

she can say I am In Charge you either go where I tell you or get off the bus.

My bus was so late late that I los my job orientation. I was going to miss my transfer from Dallas tx to midland tx. It was so stressful. They didn't even care about me asking them questions at the greyhound in San Antonio tx.

Good afternoon, My name is Nabet Gray I have an extensive history of traveling with Greyhound. I've seen a lot over the years. Nothing good. Your staff is EXTREMELY rude. Their jobs consist of dealing with the public. If that's an issue, maybe they need to consider another line of employment. We pay their salaries!

Without the passengers they would be unemployed. They have no compassion for people situations. ) Corporate need to FIRE the ENTIRE staff in Atlanta,Ga. Tear down the building and start all over again. People that travels by Greyhound are normally those that can't afford to fly or ride the train.

We the passengers should never feel treated as if we're beneath them. I would HIGHLY recommend that upper management should often make appearances and pose as a regular passenger and…

I bought two refundable tickets from Richmond VA to St Augustine. It cost me about 150 dollars per ticket. Then about a month and a half before the trip greyhound cancelled both of them. I contacted them for a cash refund, as the ticket told me I could.

I was told that I could only get a voucher for the tickets because they had stopped the refundable ticket service, even though I payed for a REFUNDABLE ticket BEFORE they discontinued it. I asked why I couldn't get my refund because I bought the tickets ahead of time and instead of responding, a week and some change later I got an email telling me that they had issued a voucher and I had a year to use it.

Also - every time I sent an email it was at LEAST a week and a half before they responded back to me. I tried calling and they told me…

On 3/12/23 I paid for a one way ticket of $168.? and some change for my daughter to travel from Miami to Birmingham I got sick on 3/14/23 unexpectedly there was no bus driver in Montgomery Alabama where she was stuck for several hours before finally reaching her home in Alabama where there is no local bus stop nearest is in Birmingham Al.

For the return trip back to Miami I booked a one way ticket on 3/24/23 on 3/26/23 at tge last minute an email was sent which inconvenience me a heart attack patient badly we had to reschedule another time for departure and the medication I’m on has to be taken by a certain time which due to Greyhound not having proper staffing has caused me discomfort worry and stress having to rearrange my schedule just because of operational issues this makes 2 times…

32 for a funeral I needed to attend on February 24th. I first received a text message that i am attaching to this email on February 22nd at 4:08 PM that my ride has been cancelled due to operational reasons.

It provided me a link for a refund and when I went to the link that was provided in the text message, it only provided information as if i was cancelling this ride on my own, which was not the case. i followed on through with the information and thought i was done.

i seen that on Sunday, it sent me another link about the return trip as if i did not complete the cancellation of the ticket. Once you did not provide the ride to Chicago, you forfeited the contract of getting me there.

I no longer needed Greyhound services. You did not get me there and you cancelled on me. 93 owe to me.…

You refuse to give me my refund and are lying and telling me that the bus arrived on time to its destination. 3062602594... The bus died in Santa Ana !! 714)650-3721

My ticket number: 3065447587

My travel to Memphis was canceled by the operator and I had to wait 20 hours at the bus stop and no one was able to help me not here at the station or customer service.

After my wait I was hung on by customer service 5x and rude service.

I want a full refund for my experience.