Greyhound

To Whom It May Concern,

I’m writing to complain about a abuse by a Greyhound driver (tag number of the bus: 87011) for US Bus 0240 at New York City Port Authority Bus Terminal (Gate # 84). The bus ticket departure time was at 7:00 am, March 23, 2023. It actually departed at 7:08 am.

The bus was supposed to depart at 7:00 am according to the ticket and to the shown info on the on-site bill board at NYC Port Authority Bus Terminal Gate #84. However, 6 minutes passed 7:00 am snd there was no driver on the bus. Neither was there an announcement of delay nor passengers were provided with any information about the delay. Passengers who have boarded the bus, me included, were confused at bus departure time and complaining about the lack of information.

At this point, I went off the bus to…

Can't do it in only 100 words!!! I will mail a letter to you detailing the horrific experience a woman and her 4-year old child had in Pittsburgh, PA. Their bus driver had told his passengers that they could disembark and leave their luggage/possessions on the bus and they would be safe.

When 4 or 5 of the passengers returned to where the bus was parked they discovered it was gone WITH THEIR LUGGAGE, PURSE, MONEY, CREDIT CARDS!!!! These people had to sleep on the hard metal benches Friday night (March 6) and wonder what they should do.

) If this woman had left her phone on the bus WHAT WOULD SHE DO?!?! Yesterdaly she told me she got a message telling her they could not find her luggage or purse. This is beyond outrageous!! They were wandering about Pittsburgh in freezing weather without…

Was traveling from Charleston West Virginia to Elizabeth City NC, made it to Charlotte NC and bus was supposed to leave at 7:50am driver never showed up they called from Wilmington I got in that line the driver says I'm not going that way this ain't your bus so some lady takes me in a office and a big big guy says I don't know how I'm going to get you to Elizabeth City give me a minute. 20 mins.

Go by I stuck my head in his office he says Raleighs going to get you to Elizabeth City NC, he said I just got to get you to Raleigh which he does and I get to Raleigh which is not on my route and go to the desk and Raleigh don't know what I'm talking about Raleigh hasn't talked to Charlotte all day and

he has no idea how he's gonna get me to Elizabeth City he tells me to give him a minute which…

To whom it may concern My name is Madeline Wilson and on 3/16/2023 the greyhound buys that I was riding stop at The El Paso bus station to be serviced. The bus driver told me to talk to the desk about my ticket so I went up to the desk the guy answered my questions but I had to go back up there for another question the guy answered my question now mind you I have brain damage so

I do not think like a normal person so I had one more question only this time I did not get my question answered instead I got humiliated by the man who said he was a supervisor. He raised his voice where everyone in the terminal could hear him and he s as I'd hathful you been to here 2 other times and so on and so on real hathful and

rude voice I tried to tell him I have brain damage but he was not listening to…

Horrible Trip, Got left at the bus station the driver bypass me and left me in no man's land had to stay hours and hours for another bus, a one day trip turned into a 3 day nightmare I want a total refund for this trip , I need to hear from someone asap or I WILL BE CONTACTACTING A LAWYER!!!

They have a trip scheduled at 2:40 and 3:40 , to the same place. They did not have a bus at 2:40, they decided to fit people from the 2 different times in one bus, and we left the station after 4:10 pm (i bought my ticket for the 2:40) we are traveling from Laredo Tx to Houston Tx, its march the 17, the bus does not have AC, feels like an oven.

The drivers answer about that was to change a bus in San Antonio if i wanted. It’s a human abuse and they did not care. Playing with our time and health

I want to complain against Arlington Grey Hound Services. I am a senior citizen I canceled two tickets due to my wife's illness. I canceled the ticket on the phone, next day when I went to the greyhound station in Arlinton VA, to get the refund they told me the voucher has been used by someone already and they gave me the names of two Indians who traveled on my voucher.

I don't understand how come they used my voucher code. Instead of receiving the refund voucher of 512 dollars, they said I have only 120 dollars left in my voucher. I request greyhound services to refund all the money back because my voucher code has been stolen by their employees.

The booking code is 3061857539. My phone number is 15712699783. Please call me and refund the full amount. I am a senior citizen on social…

I bought ticket for 2 pax from DC to Toronto booking nos 306 185 7539 to travel on March 14 my wife Wes not well, on March 12 I called 800 231 2222 no A man in Indian pronunciation replied from California that you will receive the refund amount in 3 hours he took my bank information but I receive nothing few days after I demand the refund amount they told me that two presenter travelled by my refund amount I do not know about them I did not revive the refund and

some one used it cheated Please hold your employees accountable who used the amount of refund that belonged to me and used it and traveled with it without my knowledge, which harms the reputation of your organisation. Regards Mohamed Husain .

I purchase a ticket from Birmingham to detroit and when me and my fiancé made it to Indianapolis we where 45 mins late and detroit bus was gone and we and several other had to purchase additional ticket to detroit and stayed out there 7 hours for the driver having us late I want my refund for inconvenience ticket number 3060987015

YOU GUYS SUCK I MADE E ATTEMPTS TO GET FROM GAINESVILLE GA TO INDIANAPOLIS IN AND THE BUS WAS LATE EACH TIME MEANING I WOULD MISS MY CONNECTING BUS IN ATLANTA,GA , THE TERMINAL IN ATLANTA IS A HELLHOLE THE ENPLOYEES ARE RUDE AND THE LAST TIME I WAS THIER I WAS IN FEAR THE WHOLE TIME I WAS THERE OF BEING ROBBED OR WORSE , SO I HAVE TRIED TO GET A REFUND BUT

ALL YOU WANT TO GIVE ME IS A VOUCHER FOR LESS THAN I PAID FOR MY TICKET THEY ARE TREATING ME AS I DIN'T MATTER AND THE PROBLEMS THEY CAUSED ME , I CAN'T TRUST A COMPANY THAT YOU CAN'T COMMUNICATE WITHOUT GOING TO THIER CUSTOMER SERVICE AND THESE PEOPLE HAVE NO ANSWERS .

I PAID YOU FOR A SERVICE WHICH YOU DID NOT PROVIDE PERHAPS I'LL TAKE THIS TO SMALL CLAIMS COURT AND SEE IF Dave Leach SHOWS UP I HAVE USED GREYHOUNFD IN THE PAST BUT…

My departure time was 2:10 on Sunday Match 12. When I got there I found out the bus arrived and departed all before 130. ". She was dismissive to passengers questions and overall seemed to care nothing about what any passenger said She was overall just rude and very unprofessional.

Just made for a tense journey

Hello.... 2023. From 5:30 PM till 4PM. This individual was unprofessional and verbally unhinged. Many of us passengers told this man to take it easy the way he slams the brakes during this trip. The man was feasible angry and verbally unhinged the ways he reacted.

Am not really surprised when one of the passengers forcefully ejects himself from the bus probably because of the driver's professionalism. Yes I was faraway from the incidence but saw it saw the whole from the back. Please someone needs to have this driver retrained in how drive and his anger.

Hello.... 2023. From 5:30 PM till 4PM. This individual was unprofessional and verbally unhinged. Many of us passengers told this man to take it easy the way he slams the brakes during this trip. The man was feasible angry and verbally unhinged the ways he reacted.

Am not really surprised when one of the passengers forcefully ejects himself from the bus probably because of the driver's professionalism. Yes I was faraway from the incidence but saw it saw the whole from the back. Please someone needs to have this driver retrained in how drive and his anger.

Georgia to Raleigh NC dated 3/13 to 3/14 btw the time of 5:30 pM to 4AM was unprofessional in his dealings with the passengers. This driver use of the brakes was lousy and dangerous. and when told he was verbally unhinged. Please have checked.

I purchased 2 tickets to Gainesville Florida paid 547 for these tickets and paid extra for seats. Got to syracuse ny hub. No one there behind counter machine to print tickets. So they scanned my paper that was printed off my computer and got on the bus proceeded to next stop NYC got there to transfer and they told me my ticket was no good gave me a hatd time left me stranded and

took off with luggage now I has to purchase another ticket to get home my luggage who knows where that is. The bus driver very rude not helping me giving me a hard time I hope that greyhound makes this right with my refund they certainly didn't have a problem taking my money and I had to spend extra money now to get back home.

This is absurd also you can't talk to anyone a real person what a cop out fill…

I purchased a ticket on line as I did many times before for my son to travel near by to San Antonio Texas he did this every weekend and just because we look like Mexican American we were approached and denied travel due my son being 15 years of age remember he road last weekend with no issues I tried requesting my money back but was told all tickets are final and was basically robbed cold blooded since they denied they’re services at they’re new change of so called policy !!

m. m. m. I am scheduled to leave I have lost my job behind this situation this is very very uncalled for I've ran out of diabetic medication my sugar has shot up extremely high because I have no diabetic medication only brought enough for the trip I am requesting a full refund in cash for my bus ticket that I spent $500 on I am requesting in cash the money I paid for the hotel I am requesting in cash the money that I had to borrow to eat on for the three nights and

they that I'm stuck here in Idaho falls I am requesting money in cash for stress and anxiety that the Greyhound has put upon me within these last 3 days I am at the point where I want to never travel Greyhound again and I want to tell all my friends to never travel Greyhound again and I'm going to tell them to tell all their…

Pésimo servicio, tenía mi salida el 9de marzo a las 3:30 de la madrugada y se retrasó el camión, saldría a las 8:00 am y no aceptaron mi subida por falta de boleto actualizado, causa por falta de información de parte de los empleados de la central, tienes que hacer los cambios personalmente por llamada, si bien te va hacen el cambio, si no pierdes tu boleto y tu dinero. Mi cambio lo hicieron para las 5:40 pm 9 de marzo de nuevo el camión se retrasó y salió asta las 8:00 pm , perdí mi salida de transborde en dallas y de nuevo de tiene que hacer cambio de boleto..

en fin mi viaje de 33 hrs se convirtió en viaje de casi tres dias , pésimo servicio , no lo recomiendo para nada

You guys never have to worry about me wasting my money and time ever again this place stinks in Memphis Tn the workers had a smart mouth wouldn’t help assist us with what we had to do next our tickets were bought a week in advance made it to the bus station in Cleveland Ms only to find out the bus had already left already our tickets said 5:30 we made it to the Cleveland Ms station way before then

and now we’re having trouble trying to get it changed so in other words all because of miscommunication we’re stranded until further notice

My bus is delayed 5 hours at this time and the company doesn’t give us explanations and solutions about. I bought another ticket and it’s delayed too. Unbeliavable

I was waiting almost 3 hours for my bus to return to Philadelphia from New York the port authority my bus was supposed to arrive at 3:40 it is currently 6:10 as I’m typing this and my bus hasn’t arrived and I check the website and it says no data this is the last time I will be using Greyhound because this is ridiculous

I was on the phone with a representative who was rude and cut me off while asking a question. I informed her that I was a state officer for the state of Louisiana and that I was trying to purchase a ticket for person who was recently released for the correctional center.

I informed her that since the State of Louisiana was making the purchases, the State is required not to pay tax. She stated that she could not sell me a ticket without tax. I then asked for a manager and she stated none was available.

I asked if I could speak with the escalation team and she said no one was available. I begged the representative to put me in the que for the escalation team and she refused. She then hung up the phone in my face.

I found this to be very disrespectful to an officer of the State and if this…

Was left stranded in tampa cause the other bus left 17 minutes early also left orlando 20 minutes late cause bus was not fuled up punched in head bye 1 of your passengers from behind in tampa that your driver let get off bus I called cops and ambulance was yelled at on phone bye 1 of your employees that could care less I was stranded in tampa was never reimbursed my fee I paid to get to my next destination it's bin weeks and

not heard back you have till end of week to contact me or I will be signing the paperwork lawyer has prepared for me to sign it's ridiculous how you treat a 60 year old passenger on your bus

The lady was very rude to me. Like literally rushing me because she was late coming to pick everyone up. She took her anger and frustrations out on me.

Booked a trip from Tacoma to Nashville. First stop was Spokane. Bus from Spokane to Billings was cancelled. Had to sit in terminal for 25 hours for next bus. Finally got to Billings. Billings to Minneapolis was next run. We're too late for original bus so they send us to Minneapolis to cath the next one at 125 am.

Don't give us updated tickets.

Finally get to Minneapolis and they won't let us on the bus and lock us out in the snow. Now I have to wait until 850 pm tomorrow for next bus. No offer of a hotel room no anything. Just sorry we can't do anything.

You put us on a bus saying a bus would be here for us. That was a flat out like and to lock us out on the street? That's borderline illegal. I'm going to file a complaint with BBB and every other organizations I can find and talk to a…

Good morning I e as one bus USO136 and the female driver was. rude to me .It was a passenger bag by my seat, and she asked me did I go into the person bag told her i didn't.

I have no positive feedback for this trip!! This was the absolute worst trip I have ever been on and I had been on a few from CT to NC and never was this bad!! So now for the bad points on this trip: My first leg of the trip from CT to NYC was 15 min late which was nothing and didn't even worry about that.

Once arrived at NYC is was a little confused on my next bus and there was nobody in the information booth. I did find an employee that said that I was in the correct terminal# 64 for my next bus.

We left NYC already late and after getting on the highway, the bus started violently shaking and the driver said that we would have to go back to NYC for a different bus after only making it to the Newark bus stop which was another 20 min back. There were no issues until arriving at Washington…

Well this trip after sitting in Denton TX for 2 hours or more waiting on another bus we stopped in Ambrose Oklahoma the driver said we had 15 minutes I went to use the restroom and came back out and she left me and it hadn't been 15 minutes luckily a person from the store got me to Oklahoma City in time to get back on the bus .

The time I used greyhound before this wasn't a good experience either ... I want to know how I go about getting my money back !

Ticket was purchased for my son to travel from Berea, Ky to Atlanta, GA. Bus supposed to depart the bus stop (not a station- just a sign beside the road) at 3:30pm. My son stood in the cold, wind, and rain waiting for the bus to arrive.

It showed up at 7:40pm; 4 hours and 40 minutes late. No notifications or anything. He tracked the bus as he stood in the elements and was extremely late getting to Atlanta; 3:40am in the morning instead of the advertised 11pm. Unacceptable!

I will drive the round-trip 12 hours total before I have my young male child stand beside the road like that ever again. His safety and health is much more important to me than the cost of car rental vs Greyhound bus fare.

Me and my eight year old son were forced to wait for our transfer for eight our after it was expected to come.The agents were very rude and unhelpful and I want to be reimbursed.

I am living in Canada and I booked tickets on your website. Your website does not have a message of the currency. If I booked the bus within Canada, it should show me as Canadian dollars. I think your company lied to me.

In addition, when I change the time, you charged me another 4 USD without any pop message. I am able to book a cheaper bus from another company. This is the worst experience I had in my whole life. The whole process is a total lie.

I request to cancel the trip without any charge and refund me the 4 USD as well. I can be contacted at 416-833-7956. Yuan

00 back or me and your company will be in court asap

my booking number again 306 125 6913

Your driver was just going down a residential street the wrong way on a one way and almost hit me as I was driving. The street is alydar court Saratoga Springs NY 12866. His license plate was K10-4554. Happened at 8:40 am today.

Not only was he driving the wrong way he was speeding and almost hit a pedestrian as well.

To who it May concern my name is Donald Miller I was returning from my trip to Louisiana when I board the bus in Cincinnati Ohio as we were leaving the facility bus station the driver discovered that the bus had no heat so we had to travel from Cincinnati Ohio to Detroit Michigan for 6 hours with no heat on the bus the bus number is 869 18 schedule number 1104 I was looking for compensation for having a travel 6 hours on a bus.. m. m.

thank you and have a wonderful day

The Greyhound robbed me for my money had a friend pay for my ticket I had to reschedule the timing wasn't able to because of the phone system hanging up on me after being on the phone on hold over 45 minutes to an hour each time I went down to the terminal where you get picked up on the Greyhound to talk to one of the Greyhound bus drivers about it they couldn't give me no information and was very rude totally told me I was basically screwed try to contact somebody about my complaint was on the hold again for another hour or so finally somebody picked up just so

that I can have them hang up on me as well now I'm running a complaint I want my money back so I can get where I need to go

My complaint is about a ticket that I purchased online in February apparently they print my name wrong and I was no longer to get on the bus because my name was spelled wrong you guys said that you was going verified and reached out to me about it I've heard nothing from no one or an email about it let me know something about that money I am a regular customer from Washington to Philadelphia please let me know something about it marlon gibson

So let me just start by staying is by far the worst ridetrip I ever experienced with riding in greyhound so the driver came and of course did our E ticket as we load our luggage Uber the bus not 1 time she told us to go to our reserve seat in which I paid for a specific seat while riding on the bus so get on the bus and there are other people seating in the seat that I specifically paid for and their response was the driver said we can sit anywhere so now we go to another seat that’s not ours and

sit there once she arrives to one of the locations there where 2 ladies got on and of course we were in their seats and when the drivers asked what was their seat numbers they told her but I told her that someone had took my seat that I paid for and didn’t want to get up and she flipped out with…

I purchased tickets for my mother in law and epileptic sister in law to get from Beaumont TX to Kansas City KS they departed on 02-27-2023. When they arrived in Dallas TX their bus arrived and the staff would not let me board along with other people now they are stranded in Dallas and when I called for a refund all I keep getting is "a refund cannot be issued" we spent almost $800 on these tickets just for them to not get used.

At this point I am demanding a refund or I will take this situation straight to a lawyer.

I need to talk to someone about the bad experience I had on Greyhound and reimbursement for a ticket because of the delay during the ice storm and also riding a cold bus from Cincinnati Ohio to Detroit Michigan please contact me as soon as possible

NO AC!!!! your driver is very rude bus id # 86159, your seating coordinator is incompetent,there are 11 people total seated all to the front and an empty bus to the back,did someone over there forget about COVID this ride is the worse and

I mean it that is an understatement and just plainly put UNACCEPTABLE!!!!!!!! I will be leaving a review about my experience that is consistent with my experience and that of the other passengers,that is not going to be good for your business,just so I am being clear I am giving A NEGATIVE 5 STAR REVIEW!!!

now try to make it right if you can chances are you don't even care but I'll wait and see if I get an email from whoever tries to act as if it is all ok. Fact is it's not!!!

And all have voices it more than once today

No bus drivers going to the Midwest.. are you serious.

Enclosed is a rough draft of my things because I am currently on the bus

The driver told me this my spot I went in to check ticket lady says why did u get off I said the driver said....now they want me to do this so I can get home I aint got anymore money three states away ...kinda fucked off....I'm not going to disobey a worker at a place of work usually they know what they talking about

Trip from Spfd Mo to Denton Texas leave 5:15 am Departure location was changed and i wasnt notified.

1st bus- driver not friendly at all but good driver. Batnroom was nasty. Other bus drivers not friendly exceot one. But good drivers. Other bathrooms were ok but light out in one of them

Most employees indifferent, not friendly

Internet service very inconsistant

Most Bus Stations and stops were totally inadequate except for Okla and Little Rock(which was perfect! ) Okla you had to cross street for hot food and drinks which were nonexistent at most stops. Employees not concerned about passengers time limitations

Im a senior and disabled and could not get help with luggage

Im sorry to have complaints because I appreciate the idea of bus service

I have never had a more unpleasant experience with any Transport Service in my life not only were the bus drivers rude and disrespectful I actually had one driver threatened to kick me off the bus because the man standing in front of me had smoked marijuana and ripped of it and she was trying to figure out which one of us it was coming from.

On top of that our bus trip took 2 days longer than it was supposed to because they didn't have drivers and in the confusion of all that one of my bags was misplaced on the bus this happened in October it is now February and I am still trying to figure out what happened to my lost bag without a single word back from anyone at Greyhound about it.

I would never recommend Greyhound to anybody

I was physically assaulted by a security guard in Nashville Tennessee his name is Mike I will be pursuing this matter no matter what a person says we have a freedom of speech but you do not have the right to put your hands on me my words should never offend anyone to raise your hand and physically put it on me push me kick my luggage more than once police were called there was Witnesses throughout the entire Greyhound bus station because one person do not want to do her job all I ask for was some help and

I was physically assaulted and my luggage was kicked around yes I will be pursuing this matter Nashville Tennessee is not the place to be they have rude drivers who get in your face and treat you like you are a child and threaten to put you off the bus if you say something back this is…

The drivers took my son and dropped him off in the wrong location leaving him stranded in Lake Charles Louisiana. He was suppose to go from Mobile Alabama to New Orleans to Mississippi but ended up headed towards Houston Texas because of driver error.

The bus drivers stated their co workers called in to celebrate Mardi Gras which caused out of town drivers who didn't know what they was doing to lose him in Lake Charles. His ticket was booked through jobcorp. He's having a mental breakdown because he don't know where he is and what to do plus he have no money for food.

My number is (251) 767-6992

pm It never showed up. I talked to customer service they said there was no way that they could help me because there was no more buses going out to LA. I don't understand how you guys can sell a ticket and get somebody to their destination but the bus never shows up.

There was no buses boarding from Sacramento to Los Angeles. Customer service refuses to return my money for the ticket that I couldn't even use. I would be filing a lawsuit against Greyhound bus services because you guys are a major company and you can't even do your job right.

You guys are to get the person who purchases the ticket to their destination and you can't even do that!!

I had use my phone flash light while other people had their legs in my way. I didn’t want to trip n fall. Bus driver was very rude not professional! I don’t appreciate her yelling at me. I am regularly customer and I am always traveling back n forth!

She needs to learn customer service voice … bus is so nasty and dirty gross!