Groupon

I ordered Readers Digest through Groupon on November 2021 and have received only one magazine. I've been asking Groupon Customer Support for assistance for almost one month with no response.

How can I connect with real person about send back unworking iPhon8. what I got from Groupon 2 days ago?

I tried to cancel my orders with Groupon. No progress has made. I am being ignored. Nobody told me if the orders are cancelled or not. My orders are in the process of shipping out already!

I purchased a Groupon deal for an overnight stay at the rudloe arms on Sunday 19th June which included a 3 course dinner On checkout I was charged over 50 pounds meal supplements which neither Groupon or the hotel advised us we would be charged We where told at checkout supplements where on the menu but as I need gluten free food most of what he showed me I would have had to pay extra for This is not acceptable guests should be advised about these supplements by Groupon or the hotel so

they can make choices if supplements are unsuitable Not everyone can afford the extras I am very disappointed with the whole experience And it was very upsetting at check out Made to feel like a second class citizen but the rude manager I use Groupon all the time and never experienced this before I will…

I have asked for a refund on a trip I purchased because we needed to purchase a different date instead, and have keep getting told its been escalated for almost a week now. I have spoke with live chat several times and nothing gets done.

They only ever say it's been escalated and we will be in touch. completely unprofessional and a bit on the crooked side.

Why can there not be a - minus star rating?? I inadvertently hit BUY while I was trying to just check the availability of a cruise. While every other merchant on Groupon DID show availability, Sydney Event Cruises.. actually, they showed EVERYTHING as being available and when you booked YOU were NOT given a confirmed DATE for that booking!!???

So on realising what I had done I immediately contacted live chat "customer service" Ajay was beyond unhelpful.... as I expected and just replied by rote... without even addressing the issues I had raised. ie like date and time availability.

Seriously appalling lack of care in terms of customer service. but still not good enough,

Some plants i ordered and were shipped on 1st June have not arrived and are probably dead.

I would like to make a complain about one of the tours provided. It was the safari tour by iconic tourism dubai. I’ve purchased 2 vip tickets for my in-laws. As their first time they were truly disappointed by the service.

They were made to wait in the car for 3hours,then to arrive at the desert late. They missed the camel rides and all the other activities. Then another 3 hours back to hotel. They were truly upset.

PayPal charged me for a Groupon deal I never ordered. Tried to contact Groupon through chat line - - never received a response.

I tried on two consecutive days on the Groupon website to book the Raffles meal I had purchased but was unable to. Your webpage wouldn't let me book. So, given the voucher was due to expire on the 31st May, I rang the restaurant Raffles at the Peacock Hotel direct and booked a table. They confirmed the booking and we ate there on the 31st May - see bill attached.

I proffered the PRINTED voucher but they refused it saying the booking had to be made through your website BUT IT WOULD NOT LET ME BOOK!!!! The voucher had the QR CODE on it so the could surely have accepted it. I am absolutely livid and sooo embarrassed as we had a guest with us. Shockingly poor customer service and my feedback will reflect that. I should have a refund for that Groupon given it was in date when I attempted to…

NOTE: I have purchased a lot on Groupon but this attempted purchase today from American Laser Crafts was a real rip off. I tried to buy a $4 (sale) luggage tag but in the end with shipping one tag was $28 and two were $35… for a frickin’ luggage tag.. I tried to call but no answers so I went to the chat line which told me to call.

I bought a group's for facial service..it said u can buy 3 so I buy 3 and I go to use nut the company says u can use one ever 6 month so why would u be able to buy 3 but if u do they expire before u can use them I asked the company they said we have no control over what groupon does

Groupon issued me a coupon for a now defunct company. I asked for a refund to a specific card on file. The customer service rep instead credited a gift card I used for the original purchase even though I told the rep that the gift card was expired and had been destroyed.

Customer Service management now wants me to chase my money from the issuer of the gift card, a non profit that offers respite to cancer patients. This is reprehensible on top of dishonesty and incompetence.

I neverygot vouchers for a 410.00 dollar purchase thru groupon.

Bought a groupon for a hotel, the hotel contacts me and tell me they have no space and groupon goes ahead and give me my money in credit not back in my bank account, thank you for keeping my money now I can’t even buy what I actually need. I reached out and they did not respond

I booked a hotel via Groupon on Monday for the 24th to 26th of march, which they cancelled while I was asleep - I still have no idea why. I e-mailed them - still no response, and contacted them by chat.

They told me to wait, and they would resolve, exactly why I didn't book again. Not hearing from them for 48 hours, the time I was waiting the dates we're already fully booked, so I contacted them again. They had no clue what I meant, offered no solution.

I needed to explain the situation to three different people, each one not reading the previous conversation and asking the same questions, not being aware how time-bound and curial this is. I even e-mailed them yesterday, several times, with the message how time-bound the situation is.

The customer service seemed to be too unaware and not…

My name is Kopila Baniya I am the owner of unique threading salon & spa located on 26 e Debbie ln Mansfield tx 76063 I been running this business since 6 years with my partner Giri Ganga since July my partner she left this business and I am running myself then after. We been working with Groupon merchant since 5 years after my partner left this business I have redeemed lots of vouchers but Groupon on denied to pay me I submitted my all paperwork still Groupon on ont paying me.

Hello. I bought tickets to a Jurassic Quest event in a Bristol, TN. It was advertised on Groupon as March 11-13. I clicked the link and bought 3 tickets for today March 13. I have this screenshot.

However the event is not today. It’s actual dates are March 18-20. So I have purchased tickets for an event today but there is no event today. I can get ahold of no one via online chat, phone or email.

Since 27th February 2022. I made purchases for my sisters birthday! Piglet pantry purchase went well but iflorist didn't! After endless conversations on customer support help centre!! com I eventually made the flowers purchase to iflorist and paid via PayPal but the payment gone out twice!

I have two cards set up with PayPal and there's payments gone out on both so need one credited, I don't mind which card just want it resolved ASAP as I am fed up of all my correspondence but to no avail! Please help Kind regards Meryl

I chatted with a customer service agent this morning about a deal question. He called me by the wrong name and then I questioned that. He said the account owner would have to contact them to change the name. He wouldn't tell me where he got this other name but he told me he changed the name.

I am highly bothered by this because he wouldn't admit he was wrong and apologize. It makes me question account security.

I bought a groupon for a dermal filler service. When I contacted the merchant they said they do not offer under eye filler with that groupon unless you buy 1-2 more vials of filler from them and only through them.. not groupon.

So I tried to get my money back but I could not. So instead I got groupon bucks. I have no use for $380 of groupon bucks. None of the mechants offer under eye filler and none of them state that in their ad.

Giving people groupon bucks in exchange of a refund for service not offered is a predatory practice. Especially when you consider none of the business's state that they will not perform the service you bought unless you spend an extra $800-$1000 with them.

I feel as though nothing will probably be done to resolve this but I thought I might as well email you guys…

Not sure what kind of scam they have going on here: https://www.groupon.com/deals/u-dream-dental-los-angeles-3?deal_option=72078188-8b12-422c-a6c5-9fc153672d86

But I bought my Groupon 10/18/2021 and made an appointment that was cancelled via text message the day before, "Hello Lynde, this is UDream Dental - LOS ANGELES, CA. We need to cancel your visit we have no Hygiene. We will call you soon when we do. Thank you sorry for the inconvenience. Janet."

I proceeded to follow up three times and they are still out of Hygiene. They have been selling on Groupon this entire time knowing they are unable to provide their services. Super shady.

I purchased a hotel deal in manchester , i was poorly and rang the hotel to change the date. They said they had no controll over this and to contact groupon. I did contact groupon by live chat. They said it was the hotels responsibly to resolve.

I called the hotel and explained all of this and with the covid pandemic . they dont want to know. Has any one got a phone number for groupon. I have been a customer for years very disappointing . So i lost my money

Have ordered a mattress off aspire mattress that has not been delivered Bought 3/1/22 The payment has been taken but no product

Purchased a Groupon for “one porcelain tooth crown.” When I redeemed it at the providers office, they deducted $500 from my bill and still charged me $550 for the crown. When I messaged Groupon, I was told “the fine print states the service was for a cleaning only” and that was how the merchant worded it. It also stated in the fine print that “the crown procedure will be done in two appointments (first appointment is to prepare the crown, second appointment two weeks later to place it.) No where does it say $500 off a crown.

No customer protection at all or service , i have purchased a service same time I arrived realized the facility does not meet the requirements contacted for a refund. And spoken to multiple chats but all just tell me ask the merchant to send an email.

No assistance from the staff. Terrible i wont use groupon again

I have purchased a couple of things on your site. My complaint is when I go to my stuff it shows I have purchased nothing. 00 e receipt. How can I do this when it doesn’t show up.

Due to Corona I got a voucher instead of the money back for a concert I booked. S few weeks ago I was reminded to use my voucher. So I bought a few things on 14th November. One of them was never delivered.

But I was charged for it. If I check in the app it says it was delivered, but I never got it! Even though I have sent emails, I only get a reply saying it’s being checked on. There is no hotline to call!!

I have tried for days and many hours to get assistance with 2 Groupons I purchased. Even paid a web site JustAnswer. Rumana, from Groupon was assisting me. But when I emailed her,back , a message said address wasn’t good.

The Groupons purchased were Karisma hair by Kathy. She would not honor Groupon because she wasn’t making enough money off them Also purchase Anthony at tony’s Hair studio he was going out of business. I have NEVER HAD SUCH HORRIBLE CUSTOMER SERVICE IN MY 73 YEARS OF LIFE.

Could you PLEASE HELP ME

In my experience groupon is the company with the worst customer service. I will never order from groupon again, they clearly do not want to take responsibility or help their customers when their is a problem. The customer care advisor are the worst it’s like banging ur head against a wall..

in total I spoke to 7 different advisors none of them resolved my problem, theyre we’re all just sending me robotic responses, to be honest in the end I gave up since it was causing me more stress.. so basicall I am a customer left without a product and no refund all becuse Groupan have the worst customer service and CANNOT HELP THEIR CUSTOMERS!

serious groupon sort ur selves out

I ordered 6 mos. of YogaWorks at home. It is a scam. It cannot be redeemed. Order #1497161033, The order number for your purchase on November 17, 2021 is 1000-138974-808707. The instructions don't work.

Groupon advertise this hotel as a great place to stay,well i would disagree 100% wrong. Hotel room was dirty,smelled really bad,found bugs in hotel,took bug in plastic bag to hotel desk where they changed my room but that didnt help at all,room was just as bad.

Carpet was horrible dirty afraid to even sleep in bed which was lumpy and pillow was musty,towels stained yellow, i am looking for a resolution to this issue from groupon, being that i often purchase from you, there should be a opportunity for me to receive from you another chance to enjoy my stay at another hotel at groupons exspense.

My chat representative rushed me off and disconnected the line after I asked a final question. I had only been chatting for four minutes, and now need to call back to complete the request.

I was sent an email on September 26 to my Canadian email address. I am a Canadian customer. The offer was to by a $10.00 Starbucks card for $5.00. I picked up the message on the 27th and decided to go ahead and do it. I had difficulty retrieving the offer in My Stuff. When I finally was able to do so, I discovered that it was in U.S. dollars for the U.S. Why in the world would you send a U.S. offer to a Canadian customer?

I used your chat and was told that I should have read the fine print and that the purchase was a final sale so nothing could and would be done.

I was very angry and upset. I called American Express immediately and they said it was not posted at that time but would look into it. They cancelled the charge. You should be reimbursing American Express. They should not have…

Good luck trying to unsubscribe. They wont let you. I have been trying for about a month. Everything they send i useless to me.

90 Value) But the code given to me does not work. So i have contacted the customer support service. The officer Arun told me he cannot process refund becasue this deal does not have a cooling off period or refund policy.

I told the officer that its not a change of mind or i just dont want the deal. But actually the code is not working and sent the screenshot with the issue. He adviced me to contact the merchant where i told him why would i call the merchant when i bought the deal from you and groupon should not mislead with the sale becasuse what was advertised was not given.

Please read the case notes. I hope it would resolve in here before me reporting the…

System took two payments for goods and despite NUMEROUS emails to Groupon (as there is no way of speaking to a HUMAN) all they could do was apologise and claim that the order had "already been processed".....utter bs, will NOT be shopping with them ever again

Hi!

I have bought few sessions of the laser through Groupon right before the lockdown. I booked an initial session but because of the Government regulations the establishment had t to close and I never used it but was told that would be ok to use after. After few months i found out that the merchant has redeemed my voucher and me and Groupon tried to contact the merchant but they just disappeared. Now I have a case against Groupon through the Resolver site and they are asking them again to prove that I did not use it. I have sent all the messages that I exchanged with Merchant proving that I did not use it. They are delaying my refund since they also tried and got nothing.

What else can I do, I have the proof that I did not use it, the merchant don't answer, Groupon failed to contact it…

I purchased 2 perfumes from different merchants on groupon. One of the merchants did not send me timely confirmation of the shipping or the tracking info. Then it showed delivered. The other merchant did provide me with the info.

However, coincidently I did not receive both purchases from Groupon even though it shows that it was delivered. I purchased other items from other sites the same day and got delivered and the day that Groupon purchases were allegedly delivered.

All the rest of my purchases for that week got delivered except for Groupon. Neither the merchant or Groupon have accounted for this transaction, they have completely ignored my request to refund me my money.

Alizay Esthetic Clinic & Spa (1509 Dodona Terrace Southeast Suite 110, Leesburg) - I purchased a groupon for a 60-Minute Diamond Microdermabrasion Glow Therapy with Customized Facial from here for 89 USD. To book an appointment with them was a nightmare as nobody picks the calls.

finally with great difficultly i spoke to someone and we were not able to get a suitable appointment so she asked me to wait for her call until next week. To my surprise nobody called back. alot of time was lost trying to get one appointment.

Eventually I managed to get a suitable appointment 4 days after the expiry of my voucher. On the day of the appointment i called the place again as i wanted to ensureif this place exits or not also. luckily someone answered and i explained her the situation and she happily…

I ordered 2 lavateria Barnsley plants from groupon. They are flowering, & the flowers are plain dark pink, they should be pale pink with darker centres. I am very disappointed with them.

I got two matresses in July that does not met requirement you sold me and does, have goods from you in the past but these one sent to me does not.

I will be pleased to do something to keep your good .

I have still not received my order which was placed back in June of this year and now I am being asked to rate a product I have never received

order details are Order # 912709531 | Purchased on Jun 07, 2021

Please can this be chased up to find out where it is and when I will receive it , please send me a response ASAP

Unable to contact Groupon by email in order to cancel my membership and a disputed purchase.

I purchased a massage on Groupon and it expired on July 31st. I called to make an appointment before then and was told “they would still honor it” but couldn’t get me in until October!!! I can’t get anyone to help me, I would like to be refunded my money back please!

Please let me know if you can help me with this! Thank you, Joy Bullinger

There are several. the first is that they discontinued customer service through a human voice. It's now all email or online chat. Time consuming and the chat people cannot solve problems.

Also, I purchased a cleaning service. I am unable to get through to them to book my cleaning. Their phone number always says that the mailbox is full. I send an SMS message and they never call. I email and they never respond. They are called LVS Cleaning Company.

Groupon has not responded to help with this. i asked them to please try to reach the company for me or to give me a refund and the chat person does nothing. That means I'm stuck and my only recourse is to post a bad review.

I purchased a massage and tried to book an appointment with them. Well I finally got ahold of them before it expired . (July 29th, 2021). And was told because of Covid I wouldn’t be able to use it until October!!!

I want refunded for this and don’t know how to go about it. Can you please help me?? Thank you, Joy Bullinger

Re: 1461620905 Palms arrived in poor condition. Brown leaves and a small palm. I’ve ordered the same before and was very happy. Totally disappointed.

on jun 30 2021 i purchased: 1 pair of tour de france ultra stylish sporty sunglasses - novadab. purchase was charged to my credit card ending in 1313; and posted to my statement closing date of 07/28/2021.

i rec'd a confirmation e-mail: "congrats! your order is complete."

kindly advise me when i will be receiving my order?

respectfully;

GEORGE J TOMKO II

We have just visited one of you recommended hotels listed as 4* - Basingstoke country manor. I strongly suggest you revisit this listing as it’s giving you a BAD name. This place is vile and you are advertising it! I would like to be contacted by email by a customer service agent as I would like a refund for this booking.

I await a reply within 10 working days