Hampton Inn

After reserving a room for 3/28/2021 to 3/31/2021, arriving on 3/28/21 I made a request to the day shift clerk to cancel my reservation for 3/30/2021 due to emergency issues that wasn’t expected deeming our return to Virginia earlier than expected. She charged me $50 for cancelling & refused my request without the charge. My receipt states “free of charge” if cancelled by 11:59 on day of arrival, of which I did, waiting your response pl

Refund charged 4 nights stayed one night

March 13th

Requested refund told 5 days

I’m 71 on fixed income need to pay my utilities.

Please help me

I have been a Member of Hilton Honors for 20 plus years. I recently stayed at Lumberton in NC for two rooms from 3/18 through 3/26/2021 and our rates suddenly increased from $115 a night to $150 a night without an explanation.

I spoke to Dan David, Manager and he said because I didn't tell them we were staying (although) we did not check out and rooms were never cleaned etc. I told them we ere staying XX amount of days and he said the higher rate was a day by day issue.

He also did not attempt to make any adjustments or considerations. In addition, I was NOT made aware of this rate change until I checked out and received my final invoice. This is not something that I ever expected and was extremely disappointed in his lack of care on this matter.

I have been a LOYAL customer for at…

I booked a king size room on priceline for tge hampton inn in misoula montana. I get to the hotel to check in get my keys and go to my room and its a room with 2 queen beds. I go to the front desk and speak to the lady at the front desk and ask her for the king size room I booked.

She tells me tvat they have no King rooms and she cant do anything about it because I booked on priceline. She tgen goes on to tell me had I booked on Hampton inn website I wouldnt of had this problem.

I asked for a discount and was told she could do nothing for me. I then went on the Hampton website and there was a king room available on their website also. I let the desk clerk know and again she tells me theres nothing she can do for me.

I asked to speak with her manager and was told she was the manager.…

1). Coffee Maker in room was very dirty and was broken 2) Commode would take approximately 30-40 to fill with water before next person could use 3) Shower. Water would either be to cold or to hot. We had to keep adjusted the water to get water temperature that was tolerable 4).

The overall appearance of the room was not good. Chair in room was very stained. We did not want to sit in chair. We did not walk on the floor barefoot. We have always stayed at Hampton Inns when we travel.

Not so sure we will be staying again.

They messed up my reservation so i had to pay for an additional night. The double charged me for parking. the internet did not work, so I was unable to use the business center. the TV remote went out.

Worst stay in Middletown Delaware. Mixed in on a pet friendly floor, and we have no pets with us. We have children or one child running over our heads too.

Front desk attendant is walking and listening for a dog. Decided she didn't heear one and knocked on ouu door ay 1045 pm to tell us, this information. I had nothing to say to her, as I shut the door on her ignorance she laughed at me. Melanie you're the worst customer service rep weveet.

My husband and I stayed at the Hampton Inn in Spearfish, SD, Tuesday March 16. We were able to check in, but when we returned late afternoon, there was no one in the lobby. Our keys did not work, and there was no one to help. We shouted, went into the employee area, the breakfast room and kitchen looking for anyone to help. No luck. We finally called the number to get someone to assist us. She definitely was not friendly. I met a gentleman entering earlier, and he was very upset because he had earlier been unable to find anyone to help him so left and returned later.

We advised a friend at a nearby business to not encourage her clients to stay at the Spearfish Hampton Inn, and we will be looking elsewhere before we stay there again.

The clerk at Hampton Inn in Williamsburg, VA said they were too busy to take a reservation and to call the reservation number. I had no idea this was an independent company. The clerks there were foreign and I couldn't understand them and they couldn't understand me.

I called back later and asked to speak to a supervisor. He too was foreign and talked twice of fast! They talk over you and do not listen! I asked for an American and he told me he was 100% American, which was a lie.

He booked me for the wrong dates and charged my card! I then had to wait for the cancellation department. It will take 24 hours for the charge to come off of my charge card, and my charge card could take as much as 10 days more!!

I will NEVER book with Hampton Inn again! I have used Hampton in several cities…

I booked my rooms online for March 5 thru 7, however I immediately called the Motel directly to request our rooms be together as I was coming to town to pick up all my grandchildren and due to poor health I could not travel a long distance between rooms. I had booked a King Suite and a double Queen room.

Listing 2 adults and and 4 children in one and 2 adults and 3 children in the other. Both for 2 nights. I was told at that time that I couldnt get the two rooms side by side however they could be two doors apart.

I agreed and she told me that she would go ahead and specifically reserve U those rooms for me.

However upon arriving and going up to our rooms the were at completely different ends of the hallway from each other. Although this is not what i was told I decided that I would just…

Complained to the reception of someone jumping up and down on the floor above. The receptionist attempting to tell me they could not the problem resolved because nobody would answer the door. I then told her I would call 911 if they refused to address it only to be told “ you are threatening me”. She then put me on hold several times after I requested to speak with the GM, refused to assist and the person above continued to jump up and down on the floor,

I do not believe they could get no answer and it is the full responsibility of the hotel to take action against any person misbehaving in the hotel who is causing problems for other guests .

The person in duty at 1930 at Hampton inn crest view is rude, ignorant, unprofessional and in dire need.of being re trained or terminated

This is…

Ms. Helen Renkosiak,

In your letter, you stated,” Apparently, my clerk asking to assist you was offensive.” This statement is condescending! Don’t you ever do that to me again in your future response, if ever! It is evil and unprofessional. When you as the Manager cannot adequately address my concerns, it means that both you and your clerk need more training on the job! The first principle of customer relations is to be polite! Your clerk could not even pass the first test. “Good morning, what I can do for you,” would have been a good start. She failed woefully.

You wrote further, “Therefore, she offered you a different room that you could check into for the day, in order for you to get your much needed sleep, at a reduced rate charging you only for the time period between 5:30 AM and 4…

several complaints ,starting with 1) PRICE MATCH GUARANTEE NOT HONORED 2) Unexpected 3rd day due to auto accident...threatened with by extremely rude desk rep with a mid stay room change to handicap room..( hotel was near empty ,i had been there 2 nights already) 3). found 2 fully moldy hot dogs on bun inside cupboard where hang clothing...i showed them to nite desk manager who wS gracious and said they had a hot dog fest last week?? 4) blood stained pillow case...that I marked and set aside for maid....dirty floor i. bathroom...hair in shower... WHAT ABOUT COVID RULES....

I would like a call from corporate office regarding these issues... I paid $189 for 1st 2 nights.....the 3rd night another $89 both times i booked on priceline for 71 per night.....they were unable to find my…

I was assured that all measure were being taken by Hampton Inn that the hotel sanitize the rooms since I was concerned Covid nurses were being bused to hotel and they were had occupancy on all 4 floors of Hotel. I check in at 4:30 pm and as I walked down the hallway to my room I observed dirty linen on the floors outside of the rooms.

How is this considered sanitary? These nurses are being contracted to work in an area in Texas where COVID-19 is rapid and highest occurrence in the Nation. This is not at all in trying to keep the occupants safe! I spoke to the person working at the front desk and expressed my concerns.

The manager was not available and not expected to be in until tomorrow. He was going to ask them to call me about my complaint. This is also unacceptable that a manager is…

Good afternoon My daughter and I stayed 1 night at Hampton Inn on 1 crossroads court Newburgh Ny due to a dangerous tropical storm. We checked in and and 2 hours later the power went out. I contacted the front desk and was told the back up generator had kicked in but might take a little while to reach its way up to our room on 5th floor.

We waited patiently and around an hour later inquired again and was told the same thing. We had no tv. a/c or hot water for shower. We could not even charge our cell phones. I understand power was out due to the storm but my complaint is we were misinformed about the back generator working to restore power.

I tried one last time at about 10pm and front desk repeated the same statement. I could have drove an hour home where my power was not out. Instead I…

I booked a 2 queen bed room at the Hampton Inn in Brooklyn Park Minnesota for Saturday August 1st. All of the information I received prior to getting there that day was great. The problems started once we drove to the hotel Upon arriving in the parking lot we noted that there were no cars in the lot.

Upon driving under the awning to the building I noted a note on the door-it said to go the Home 2 You next door. The sign on the door was very faded and the sides of the page were rolling inward to cover some of the message -go thing there were 2 signs there so you could get the message between the 2 of them.

Checking in a the Home 2 You we were greeted by a very friendly young man who was very kind and nice. He was able to get us the last room on the first floor as I had requested but that…

i voicemail your mgr. but chatting away yesterday at front desk as parade of maskless people came and left.... come in for apartment complex being fumagated and leave with carona

My crew and I travel 7 months of the year. As foreman I am in charge of reservations for accommodations. We have stayed with you thousands of times , between 7 crews with 6 men on each crew. I just learned you are allowing children to be detained at your properties in Texas.

My crew will not be using your services until this stops. I will inform the other foremen of this.

My husband and I checked in on Wednesday July 29 for a one night stay, checked out on Thursday July 30. There was a few issues in the room we stayed in which was room 426. The phone did not work in the room, there was no regular coffee in the room and the bathroom sink did not drain properly the front desk was informed of this on Wednesday between 2:30pm and 3:00pm.

When we returned to our room at 10:00 pm the sink was the same as when we left the room. No one came to the room to fix it when I requested it to be done and at 10:00 pm there was no maintenance staff on property.

We had to wash our hands, wash our face and brush our teeth with backed up water in the sink which was disgusting. The fourth floor ice machine does not work. It makes a lot of noise as if it does but it doesn't.…

I VISITED THE SUNBURY OH LOCATION RM 318 ON 07/18 AND MY GRANDSON LEFT HIS NINTENDO SWITCH THERE. I CALLED W/ IN HRS OF CHECKING OUT AND ADV NAT NATHANIEL @ CHECKIN. HE TOLD ME HE HAD MORE PRESSING ISSUES W/ THE HOTEL BUSINESS TO ATTEND TO AND WOULD CHECK THE ROOM WHEN HE HAS TIME; TO THIS DAY , 07/30/20, I HAVE NOT HEARD FROM ANYONE.

I CALLED AGAIN ON THE 19TH AND I BELIEVE HER NAME WAS BRITTANY ADV SHE HAD A NOTE FROM NATANIAL BUT HOUSEKEEPING HADNT ENTERED ROOM. CALLED BACK ON THE 20TH S/W DANIEL WHOM, ADVISED HE WAS THE MANAGER. HE TOLD ME HE HEARD NOTHING OF THE SWITCH AND WILL REACH OUT AFTER SPEAKING W/ THE PARTIES @ HAND.

I ASKED HIM TO PULL THE TAPES BECAUSE THE SWITCH IS SHOWING BEING USED. HE TOLD ME THE CAMERAS WILL NOT SHOW IF ANYONE HAS ENTERED OR EXITED THE ROOM. IM…

Checked into Hampton Inn 11th street. Va. Beach, Va room 402-July 9th and checked out july 14th @ over $300 / night. Left charger in when check out 14th. E-Mailed Bobbie Sales Mgr. on 14th. She gave to Asst. Mgr.

Was told next cleaning crew would check on. Old flip phone hard to find.. Finally sent another. My wife and I. Other than that people very professional Except Management.....

I'm currently staying at Hampton inn Virginia beach. The staff is wonderful! I was in room 513 and the room was dirty. Had mold on wall and ceiling. Attachment shows mold on ceiling. The carpets need scrubbed and vacuumed. The hallways are hot.

I was informed we would have access to gym and pool. Well no pool or gym. We were told hot breakfast and no hot breakfast.

C. and had a horrible experience!! The staff was not receptive and highly unfriendly, there were gnats and roaches in the room, there was no water pressure and the tub wouldn’t drain, the floor appeared unvacumed, the air conditioner had a terribly dirty filter so

it wasn’t up to par, and the hallways smelled like sewage. This was a trip l had been planning for a while. There was no manager on duty l was told so nothing was resolved.

Was unaware of current room cleaning guidelines due to virus. My father asked about room getting cleaned and manager over staff started to get rude with him then manager told my dad in front of other customers “he didn’t have to be rude”! No reason as an employee to speak like that to a current guest especially in front of other guests!

Reservations were made in advance for 2 rooms and only had one ready upon arrival...receptionist at front deck was ride and arguing with children at the pool...cops were in the lobby due to unprofessionalism dealings between between receptionists and mother of children...the trash cans were over flowing in trash cans in lobby and pool area...my son slipped in entrance to the building entering the building from pool due to floor being wet for lack of available towels at pool...and lastly drugs were being rolled up and smoked at pool in front of my 4 children

The room was not clean well they did not care hair left on the wall in bathroom leftover food in the fridge and nothing done about it bad business I want a refund my food spoiled because I did not put anything in the fridge due to leftover food mine stayed out over night and spoiled it was 33$ I would like for Hilton to pay me back

Would just love to know how an employee and inwood wv location can be late basically everyday and still have a job

Y. I called the front the desk on the morning of my stay to book my room. Upon my arrival at the hotel I walked into the lobby which was completely surrounded by tarps and plastic sheeting because the entire lobby was being renovated.

It was very loud and dusty due to the construction that was taking place. After driving for four hours this was a very unpleasant surprise. I drove to Cortland to see my son who is a junior at Cortland University.

I am a police officer in the New York City area and was looking to spend a quiet night in your hotel . I told the desk clerk that the machinery was quite loud and she responded that I wouldn't hear it on the third floor.

When I went to my room I went to the ice machine which was broken. I then read a sign that said to get ice on the first floor.…

I'm concerned about your employees. Why aren't they wearing masks? It's not only for their protection but for your guests also. I recently stayed with a friend at the downtown location in Gainesville, Fl. No one was wearing masks.

Also most people working through this Panademic are getting Hazard pay. What are you doing to help and protect your Employees who are standing with you? WalMart, Circle K and many other companies are providing masks and extra pay. This virus is possibly going to be around thru August.

Do something now before anymore people get exposed due to greed and negligence.

Hampton Inn on 3182 Hendersonville Hwy had rooms left when I arrived 9pm on 4/14/20.

However she refused to allow me to have room due to I was from out of town. She said only state workers are to have the rooms. Stated it was a state order! That was a lie because I meet others staying there that was not a state workers including the woman in lobby talking to me in front of your counter employee.

I stated at the Ramada Inn because there was no state order for hotels to only allow state workers to rent rooms. Im going to put this in social media. Your customer service has dropped to a very low level no matter where I travel.

Dog friendly BUT dogs are allowed throughout the hotel. Being allergic my first choice is a dog free hotel but I have stayed at other dog friendly hotels that only allow dogs on a specific floor. Never again will I stay at a Hampton with this policy.

Bath was updated but the room was not. Couch should be thrown out.

Am visiting the Hampton Inn in Dumfries, Va. You have a senoir manager a white lady here who is very rude to customers service and projects a racist image. I came to check on the rates during the World shut down stage.

She is charging me 112 plus dollars a night. No Excuses here?? This woman needs to be removed from her office and post. Am a veteran also and in the service industry myself. Unsatisfactory the lowest score I can give and I will not recommend any of my members to visit this location.

We called your 800 number and requested a room in Harrisburgh PA on the highway which was pet friendly. Your associate, as we later discovered, set us up with a room in Mechanicsburgh, 20 miles from the highway. This was not acceptable, so we called your customer service and we were treated badly.

Instead of understanding our plight, we were told we would lose our payment even though all we needed was to have our reservation switched to our original requested location. Very frustrating, so we called Mechanicsburgh Hampton Inn and spoke to Mike.

He understood completely and went to the trouble of finding us an appropriate room just south of Harrisburgh in Carlisle PA. He handled the requested change professionally and went out of his way to handle it for us.

Made a non refundable reservation with Expedia at the Marathon location. Had to cancel due to the Covid19 pandemic. Called Expedia to cancel and the gentleman called the Hotel on my behalf in order to get a courtesy refund. The front desk manager told him no refunds but I could book another date before December 31st.

The Expedia representative was even surprised at the response. Everyone I have cancelled with associated with this trip has been cooperative and sympathetic and have been refunded all my money. Never again will I use one of your Hotels again.

Hampton Inn Marathon Check in 3/21 check out 3/22. Confirmation #93316556

On a recent trip to Florida and Kentucky, we stayed at Hampton Inns in five different locations. We chose to stay at Hampton Inns because of the consistency we have experienced during previous stays. In other words, we know what to expect.

The rooms are consistent, the amenities are consistent, the breakfasts are consistent, the service is consistent, the cleanliness is consistent, and so on. You always know what you are going to get. On this trip, we had the same good, consistent experience at Hamptons in London KY, Valdosta GA, Dunedin FL, and McDonough GA.

However, our stay in our final location at 2251 Elkhorn Road in Lexington KY was definitely not up to the standards we have come to expect. m. and the first little tweak was that the desk clerk did not automatically pass on the…

10. 04. I questioned the price thinking she had forgot the senior discount but she said there was all of these other charges, like taxes and fees. She should have told me the exact price when I confronted her with "how much would a room be".

She was not going to give me my receipt until I had asked for one. I'm sure the reason is because the quote was not as told. I travel a good bit and I usually have a better experience than this.

The shower head in the shower had a huge hole around it as if someone could film you showering. There was rust all over the pipes and it was not clean at all. I thought I was staying at a top of the line hotel, apparently I was not.

I don't mind paying what I was quoted but the extra pricing should be explained before I check in. I stayed on 2/28/2020 in…

Please find enclosed a Google Review submitted which will describe in full our experience on February 22, 2020 at the South Jacksonville/Bartram Park Hampton Inns and Suites. We have consistently been fans of Hampton Inns and Suites and were so disappointed in this property decided to write to corporate about our experience there.

Review summary 5 ★ 62% 4 ★ 24% 3 ★ 9% 2 ★ 1% 1 ★ 4% 4.4 Very good 460 reviews Rooms 4.1 Location 4.9 Service 4.4 Reviews on other travel sites

8.8/10 · 273 reviews Hotels.com 

4.5/5 · 904 reviews Tripadvisor 

8.6/10 · 52 reviews Priceline 

4.5/5 · 595 reviews Expedia.com 

4.5/5 · 595 reviews Travelocity.com 

8.9/10 · 151 reviews Booking.com 

4.5/5 · 595 reviews Orbitz.com 

7.4/10 · 2 reviews Agoda  Ratings by traveler type

Families 4.4/5…

The display of unprofessional and inefficient email communication inclines me to question the quality of service of Registrar will experience during his stay. I am considering finding another hotel brand and cancelling my existing (paid for) reservation because of the unnecessary poor behavior of Ms Fanci Hoffman. Her contact information is below and the email chain with the incident I am placing this formal complaint against is attached.

Assistant General Manager Hampton Inn & Suites Downtown New Orleans 226 Carondelet St. New Orleans, LA 70103 Phone: 504-529-9990 ext. 314 Fax: 504-529-9996 fhoffmann@highpointe.com

Thank you for your time and attention.

Working with a sales representative (Chris) February 2019 we signed a contract for a room block for my daughters wedding April 2020. Now that our guest are trying to book rooms we are being told that there is a problem. The new sales rep told us that everything would be taken care of yesterday. Now we are told there is a problem but, we have no details. The sales rep is not letting us talk with the sales manager and is being rude to my daughter.

I am requesting that you give me the name and contact information for the sales manager or someone in authority that can explain what is going on. Our wedding guest are trying to book rooms now and are not receiving any support from your hotel.

This problem is urgent. Your reply timely reply will be appreciated.

Ken Carter

I had a reservation a month and a half in advance for the Atlanta Hampton Inn & Suites Atlanta Airport North location. We had a one night stop in between flights and needed a room for the night. We got there at midnight (with 2 kids) and the rude woman at the desk seemed annoyed and searched in the computer for about 15 minutes and kept mumbling they were over booked.

When I finally asked if she had a room for us, she said no. She then told me I'd have to get another hotel. Didn't offer any names or phone numbers, or offer to find me another hotel. Didn't even make eye contact or apologize.

Just moved on to the next person in line. We were exhausted from traveling and the time change. She didn't care one bit. We called 3 other hotels across the street and they were all booked. We finally…

Stayed at your Hampton Inn (Norfolk, Va. Navy Yards) February 8 & 9, 2020. Very unhappy, it took 10 minutes to get the hot water going for the shower & the bathroom sink 15 minutes.

Also the room phone was not working, phone should always be working Incase of an emergency. When I used my cell phone to call downstairs front office, I was told they were aware of these issues but nothing good be done about!

You don’t run a hotel like this. com

I stayed at the Hampton Inn in room 205 at 10820 Pear Tree Ln, Saint Louis, MO 63074 on February 8th, 2020 and checked out on Sunday February 9th. As always when I fall asleep, I take my glasses off and lay them on the bed.

When I got home to unpack, I realized that I left my eyeglasses at the hotel. I called the hotel this morning(2/10/20) around 8:30am, having to leave a message, explaining the issue and left my name and number for a return call.

Around 3:15pm today (2/10/20), I still had not received a call back. I called the hotel again to ask to speak to Housekeeping-Toba answered the phone and I explained the problem to her and she said nothing was reported to lost and found and she claims that she had someone to check to cleaning cart and nothing was located there. These were a…

On 2/1/2020, I called and made a reservation at the Hampton Inn and Suites in Lancaster, Ca., to attend a family member's funeral which was scheduled for 2/8/2020. On 2/2/2020, I was admitted into the hospital via the emergency room. On 2/3/2020, I called the Hampton Inn & Suites in Lancaster to cancel my reservation and spoke with a young man who stated "since you were admitted into the hospital and it was an emergency, we can cancel your reservation without a penalty."

On 2/5/2020, I looked at my bank account and noticed that Hampton Inn & Suites, Lancaster charged my account $202.34 for the original reservation and then made two additional charges on my account for $101.17.

On 2/5/2020, while still in the hospital I then called the Hampton Inn & Suites, Lancaster and spoke to a…

The GM and his employees at the Elkins WV Hampton Inn take time to face book and bash local ministers why’ll their on the clock. For the past month CJ West has shared my personal post and uses my post to call me a bigot among other things.

I’m happy to share the post. Today I tried to call him to ask what his problem was only to be bashed by his family and his employees. I also have those post. Again, All why’ll working at Hampton. In the future my organization along with any sister organization will no longer uses this Hampton Inn as long as he and his family is employed there.

It’s one thing to have a different opinion but to bash someone because of their faith is another Story. I’ve lived in Elkins my entire life. My church feeds over 300 families a month. We also provide schooling…

I have an emergency travel restrictions and cannot keep a reservation in Wiggins MS on February 5th, 2020. 17 to my credit card. I have stayed exclusively at a Hampton Inn & Suites for 45-50 years. If this is a corporate policy, then I will never stay in a Hampton place of comfort again!

Will you please respond to this email asap? I cannot afford to lose $125/ Thank you, Florette Murchison 6443 Moonlight Lane Crestview FL 32539

Hello, I am filing a complaint with the manager in the Hampton hotel located in Rosenberg Texas. I was an employee back in 2017 and since 2017 and I have been asking for my w-2 form to file my taxes.

Last year we agreed he was going to mail it out to me and I never received it and this year I'm filing my taxes and expecting to file this w-2 form and I have called left many voicemail and went up their in person and left notes and messages with the front desk workers many times with the same problem and I haven't herd or seen my w-2 form yet.

I have a group booking of 17 rooms, when we did this wee we were told my Mary Ellen Daily at the hotel that each parent have to email here with the amount of people staying and dates and group code. I personally as the head coach of a youth hockey team did this on January 8th and have yet to hear back from “Mary Ellen”.

I have several parents in limbo , as well as several parents that have booked and all got charged to my team managers credit card since he set up the group booking. I called tonight and booked my own room, since I’m sick of waiting one you “customer service booking repersentive” after 20 days.

I understand your a new hotel, this should be a red flag in your book that customers can’t get ahold of someone trying to reserve 17 rooms at a time. 75 hours on the phone, I was…

We spent a night at Hampton inn in Camden S C on Dec,25th in Room 103 it was one of the worst nights we've ever spent in your hotel, the water took about 15 minutes to warm up ,the temperature wouldn't rise above cool, there was a bad sound coming through the wall all night, I was very disappointed in our stay, I want to here from someone, I've been calling but no one will respond.

We visited the Anderson Indiana location of holiday inn express Thursday January 9th and part of Friday the 10th using this place of stay for where my mother in law passed away. We drove 4 1/2 hours to at least get good customer service.

We get to the room to find the bathroom is very filthy. The curtains are half way down from the windows. We go to wash our hands in the bathroom sink and the sink stopped up and starts leaking from the pipe!

My husband proceeds to pull a pile of hair out of the sink and it stinks beyond belief. We go to sleep next morning wake up! My husband uses the toilet and the toilet will not flush! We have asked several times for the manager NOT the assistant but the manger to give us a call.

It’s Saturday the 11th and we have yet heard from the manager himself.…

I was going to stay at you hotel on january 8, 2020 in peachtree city, ga. I pulled in and there was construction equipment. As I drove to park in a spot I heard something stick to my tire. As I backed out of the space and drive to the driveway, I noticed my tire had went flat.

I had to change my tire to a spare. 41. Due to the tire being flat and had to change it, I was unable to stay at the hotel. I am just letting you know to see if there is maybe a way I can get some sort of credit to stay there as I planned wednesday night.