Hampton Inn

We arrived at the Hampton after a 24-hour Drive getting a nice clean room to lay down and rest our weary eyes when we get there there is a party going on at 10 at night that went on for days we had our room changed to a couple floors up so we didn't have to hear the music we got to our room our room was selfie there was hair in the tub I've laid down the furniture with Lysol wipes which I shouldn't have even done I booked at the Hampton or the Hilton so

I don't have to run into experiences like this and they're always good this is the second time in 20 years I've had a problem and we use the same Hampton every time have you experienced anything like this I don't think I'm going back to the Hamptons also customer service was extremely rude and didn't care about the situation that was going…

Stay at hampton inn and suites room#503, on January. 8, 2020,upon. Retuning,there was a tick on my bed,,,me and my wife have not checked ourselves for ticks yet, well wait your action,as I called the Hampton inn complain line,wait and see what what they say,

Overcharges and false accusations of smoking in room. Stolen medication and clothing from room. Finger or toe nails found in made bed. Armed men in hallway.

My wife, Lois Gluyas was a guest at the Newcomerstown Ohio Hampton Inn on the night of 1/5/2020. 39. The confirmation number on that summary is 91779747. 37 more that should have been charged. Why? I disputed that charge with the credit card company and am sending them a copy of the receipt.

In a separate billing which I first discovered when I went to my bank Hampton charged $250 to our credit card because my wife had smoked in the hotel room. Someone could have called to let us know we would be charged.

Apparently she signed a paper without reading it that included mention of Hampton's no smoking policy. Blissfully unaware and having smoked at the same hotel in the past she made no effort to hide it. After calling the hotel and getting the $250 fine explained by a manager in a separate…

We arrived an 9:30 am jan5 we did not check in 3 pm because they had clean rooms they told us we can check out at 3 pm now on Jan 6 they told us to do any early check out 10 they won’t gives us a receipt we are at tarpon spring for the aphefyne church won’t get out till 2 pm they promised us since we had to wait we would check out 3 pm they said they would call the police nasty attitude.

Worst customer service and the breakfast was empty at 9:30 said that’s all they have.

I booked a room in advance and was told I could not be refunded for the days I didnt stay I booked it for 3 nights called that morning to confirm if I could not stay the full 3 days if I would be refunded I was told by the lady who answered that I would be refunded as long as I checked out before the check out time. I was unable to stay the full days and then they told me they could not refund me.

they provided me with some 800 number to call because I paid in advance and they told me the same thing. I just signed up for hilton honors and this is how they treat their members they rob you for your money.

poor customerservice I was told the benefit for paying up front i would be getting a better rate. this is an incorrect statement i checked the rate and it is the same cost i paid a month…

Our group reserved about 10 rooms for New Years Eve. When we all checked in we all were told that a hot breakfast is served from 6am to 10am each morning. After partying all night, we awoke to cold cereal,juice,unpeeled hard boiled eggs, and coffee.

, empty container for scrambled eggs,sausage and bacon. 98 for 1 night with the understanding of a HOT BREAKFAST. I feel that some sort of compensation is due me for this total misrepresentation of the meal.

Again on this stay I requested a quiet room on the top floor away from families and children due to the multiple negative experiences I have had in the past. My stay was great until my last night when the hotel clerk decided to place a large group with many children in the rooms on both sides of mine and I believe across the hall.

I was able to sleep perhaps an hour due to the noise including banging doors, banging on the walls, yelling, some kind of game with a bell. I complained and the manager spoke to them at 1130 pm. The noise ceased for an hour and then began again.

At 215 am I complained again. The hotel was not full. At least half the rooms on my floor were empty and this group could have been placed at the end of the hall where hopefully they would not have disturbed anyone.…

I'd rate this a zero if I could. I booked a room for Hampton in St. George, Utah at 53 North River Road through their reservation provider called Hilton Advanced Purchase and accidentally picked the wrong date for the reservation. I called less than 36 hours after making the reservation to correct the mistake and was unable to do so. I talked to two different people at the hotel including someone in the corporate call center, and two people at the reservation company to ZERO avail. Not a single person was willing to switch the date on the reservation, despite having plenty of vacant rooms for the date I needed.

I was so disgusted that the system (and employees) left no room for such a basic human error. The best they could do was cancel the incorrect reservation and give me a new…

I had booked for 5 nights to stay at this hotel. I am a corporate customer so l booked via work and came with my sons. We asked to use the shuttle to Busch Gardens. and were told to arrive 15 mins before for a drop off or pick up.

My sons were there at 8:45am and we denied because they did not schedule. They went ahead and scheduled for 10 am. My son called later to see if l and my wife could be added to the 10 am and were told that they had to be bumped for a family of 4.

I spoke to Christina and asked why they were bumping and she said they can still come since they were already scheduled. My sons went there and again they were denied to allow this family of 4 to go in which scheduled way after us.

The family was white and it was obvious this was racial discrimination. Went down to…

I stayed at the Hampton Mission Viejo, Ca on Nov 10 and 11 for a wedding. I reserved and paid for 2 rooms for each night. 04 each. 56). When I called, then emailed to explain that these were not my reservations, that I was there and I paid for the rooms I reserved (reservation # 85113776) the manager said there was nothing she could do, that I made the reservations and she can not credit my account.

I still have the email confirmation for the two rooms I reserved, nothing further was received about additional rooms. I did not make these reservations and I am very disappointed with the abrupt brush off I received. I have reported the charges to my credit card company as fraudulent so I won't be out the money, but it makes me think twice about using Hamptons services in the future.

Trying…

The bathroom has not been cleaned thoroughly. There is a smashed spider n the wall if the shower and fecal material in the tub. This is Christmas Eve. Wouldn’t you like to shower here for Christmas?

I am booked here for two nights. My option. Leave and lose my money for the second night

This is the Hampton Inn in Hutchinson, KS, Room 214

Not able to add photos

I made reservations to stay at your property located in garden city. I Also requested an early check in from the gentleman on duty at 4:30 pm yesterday. I arrived at the property at 8:30 this morning. The general manager said an early check in is not possible.

She also stated that if possible she would need to charge me a fee. I said to her why was I not informed about this yesterday. She then said to you don't need to have an attitude. I have stayed at that property for weeks without any issues.

I will now cancel my reservations. I will stay at the Hyatt from this day on.

I just got a surprise,I googled Hampton inn in Paris Tennessee and made a reservation well when I arrive the motel has changed to Quality inn and found out at the check in my reservation was in Paris Texas of course I called and was told that my charges couldn't be refunded I've been in business a long time and that is nothing but sorry!

Google it yourself and see I will be sure to post this on Facebook, and tell everyone I see because there is a Hampton inn where I live unless someone can help me with this in getting my refund. I never complain about anything but this is so wrong

0 stars this is a halfway house for drug addicts I was left terrified as room 311 started pounding on walls while I was sleeping apparently I snored loudly and was bullied by room 311 whom stays weekly. spoke to customer service and was laughed at by hotel clerk who called manager.

I got nowhere no compensation as promised morning if my wedding. called corporate even bigger disappointment. Offered to book another room same hotel same price. I will never stay at this dump again.

Worker says we didn’t pay 100$ calls us at 11 pm that night and wants us to just pay it without proof it was us. We spoke with A manager and she refused to show us proof of camera to make sure that her employee didn’t pocket it.

They then refused to give us our room deposit. Now I’m trying to fight for our room deposit and I’m sure I’m not going to get that back.

However I will never stay here again

I checked out this morning I stooped at the desk and ask the clerk to e-mail me my bill. I was caring a overnight bag and my jacket . She said she would e-mail it. About 30 min later someone from the hotel called my cell and asked if I had the blanket in the room. I told her i didn't have the blanket I didn't need a blanket so i never went into the closet until this morning to get the iron and the board, she said ok that she would call the customer that stayed in room before me and charge them. I said ok, minutes later she called me and asked me what was on the towel in the room that I had used to clean me shoes and show polish and gotten on the towel . At this point i went off .

I worked for Holiday Inns for 15 years . I started in Housekeeping and worked my way to Assit GM. I have never…

The 2 managers treated my stay and my staff with poor service and racists treatment. I made my reservation online before arriving. But when we arrived around 330 the manager on duty Cody cancelled my reservation abd rebooked it again which took iver 15min because he dudnt wabt us to stay after 1100 check out.

I call the desk around 630am after only being able to sleep for 1hour or si so the loud noise happening above my head all night. Cody sebt the female manager inti the riim to hear the noise tgat was coming from upstairs which caused me not to sleep.

She verified the noise indicated thats to bad, i will ask them to come down, and walj3d out of the room slamming yhe door, as if she had been disturbed. but nothing changed. I so disappointed with this racists location here in Nashville…

I am writing in reference to an incident that took place on August 4, 2019. My sister (Robin Monalbo) and I had taken a cruise and returned on this date. My sister made a reservation for two rooms at the Hampton Inn hotel in Miami, Florida. Upon arrival we explained that I would be paying for 1 room, and she would pay for the other. I used my M&T debit card, to pay for my room. I checked in on August 4 and was to stay for one night. On August 5, 2019, I checked out of the hotel. I asked the receptionist for a receipt. She told me that the computers were down and wasn't able to print it. Since I had an Uber waiting for me, I left without my receipt.

On August 7, 2019, I checked my account and saw that Hampton and had charged me $85.66 for the night of August 4th. I was surprised because my…

My experience was terrible the day before check out I was called for a wellness check. When I went to the front desk yo explain I was only here due to a pipe burst at my home residence. Management stated to me this is not an Extended Stay I was so livid that I immediately contacted corporate to file a complaint

Arriving to Savannah December 2, 2019 and tried to request an early check in as a Diamond level guest - My HHonors number is 214863536 - Reservation number is 52727504. Expecting to stay for 11 nights. The miserable person who I expect you describe as Representative told me immediately to step back from the counter as it would be some minutes before she would speak to me, which I complied.

This was at 12;45 Monday Afternoon December 2nd. Not a nice greeting. When allowed I spoke to her asking to check in early - No rooms are available I was told. I asked when I could expect a room the arrogant reply was check back later.

I requested when I should check back later, like within one hour or two she replied that check in was possible only at 4:00pm. At this point I must admit I was annoyed…

Hello My name is Chala Collins I currently used to work for the Hampton Inn in Mt Laurel and it was one of the worst experiences of my life the Manger Sandra Jackson is blatantly rude and doesn’t work up to her standards at all working there overall as been a nightmare for me.

She constantly harassed me on a everyday basis based on termination . She also called me me out my name a few times making me feel less then a person because I couldn’t do the job that she she wanted me to do.

She also texted me unprofessional texts messages asking me if I was going to resign. She also lied and got my unemployment benefits denied after she had fired me and I have texts messages to prove. And now I’m trying to figure out how I can be able to care for myself plus my children and maintain rent to keep…

I am pretty sure that sending this email will amount to nothing but I just had to make one last effort to express how incredibly frustrated my experience so far has been.

I am staying at the Hampton Inn Charlotte University Place for a week-long training. Two weeks ago my boss and I called the hotel to make my reservation. That phone call took over 30 minutes and both my boss and I basically had to scream over the phone for the person on the other end to be able to hear us. I am not sure if it was a poor connection or why that happened. We had to repeat and spell out information many times and that also happened when we had to provide the card information. Despite these issues, the women over the phone said the confirmation was booked and everything is fine.

Yesterday when I called just…

I stayed at the Hampton Inn in Springfield, OH. I just wanted to let you know it was an AMAZING stay. The woman who checked me in was quick, professional, and very friendly. My room was beautiful and comfortable. They allowed me to have a late checkout, even though I called shortly before normal checkout.

The man who checked me out was super friendly, too! Y'all have great employees and great rooms!!

Lost keys, the keys had been with the front desk all along. I ended up pay $380 for a key replacement & $50 for an extra night stay.

Furniture missing in my room. No where to sit just the bed. Bed covers stink. Breakfast in the morning skimpy compared to other Hamptons. Outdated needs a remodel. I will not stay here in the future.

When I travel I always stay at an Hampton but today my reservations was canceled before I got to the hotel. My reservations agreement was to pay when I get to the hotel and Hampton did not honor the agreement. In the last month I has spend at least 1000 dollars staying at a Hampton hotel but if this is how lowell customer are treated I will not stay in another Hampton hotel

Last night, 12/4/2019, my family and I experienced the trauma of a house fire. We didn't have any money, but a relative offered to pay for a hotel for us. It was freezing outside and I have 3 children- 1, 5 and 14.

We called your downtown Wetumpka, Alabama location but they were rude, hateful and unprofessional. They refused to take payment from my relative over the phone so we could get a room and allow my children to get warm and get into bed.

I worked for Best Western for over 10 years and I know you're able to take payment over the phone and I also know if a family with young children came in on a freezing cold school night, during Christmas, cold, tired and frightened from what they had witnessed, I would be sure to take their payment and put them into a room.

Not only did they add…

No complaint, I wanted to say thank you so much for adding the roof top Christmas Trees to the Hotels here an Knoxville, TN, They are perfect!

My name is Darlene Miles. My husband Robert and I stay at the Hampton's in White Marsh every year after the Thanksgiving Holiday. I came in on Wednesday, November 27, 2019. I had done an advance reservation for Friday, November 29th.

I decided to come two days early and paid cash for two nights. The young lady who made the transaction doubled billed me. So Friday, November 29, I saw that my credit card that was on file at the Hampton was charged.

I immediately brought it to the manager attention that was on duty that day. She said she would take care of getting my money put back in my account. I explained that I now had an overdraft fee on my account.

the manager on duty then went on the computer and came back with a 58 dollar compensation fee for the overdraft and a promise to have my…

I stayed at Hampton Inn in Meadville PA, my stay was from Nov. 25th til the 27th.... I checkout asked for a receipt, I was told I booked online and that I had received a receipt thru Priceline.... well I wake up the next morning and look at my account and I have an unexplained $250 charge, so I call the hotel, the manager is not in, I’m told I have to wait til following day , which is this morning( I’ve recorded the call)....

I speak with a Ms. Melissa Costello and she informs me that I’ve been charged Bc it smelled like marijuana “ by my door” then I go on to tell her I don’t smoke marijuana, that I am willing to take a drug screen, she then

proceeded to tell me that her housekeeper said I was smoking whenever she cleaned the room, I had company (witnesses) with me whenever room was…

You have at least 3 hotels in Knoxville. I don't know if you are a where that businesses in Knoxville are asked to add a tree to the roof of the buildings.

Channel 8 news... 'Up on the Rooftops' is a 20-year-long tradition that began in Downtown Knoxville and is now moving throughout East Tennessee. The City of Knoxville told Local 8 news Mayor Victor Ashe started the program. Article from Knox news Just think of all the businesses along I-40/75, from Watt Road west to the north side of the city and to the east side of the city on I-40. If each of them were to have at least one rooftop Christmas tree, what a beautiful sight this would be. Knoxville could become another tourist destination to see the Christmas lights and roof-top trees.

I hope that you will consider joining in on…

Hampton Inn is charging me for a penalty for a reservation day that I didn't make. When I called to cancel the reservation they told me the reservation is for 22nd and it was not. I told the reservation I needed the 27th - 29th. The hotel manager was completely inflexible.

I have stayed at Hilton hotels and has never been more disappointed in the hotel management not willing to take responsibility for their mistake.

I will do everything in my power to never stay with this organization again. Whatever happen to the customer is always right!?? I guess that doesn't apply for Hilton Hotels.

To whom it may concern,

I’m writing in reference to my theft claim I made on November 10th 2019. I checked into Hampton Inn Charlotte on the evening of November 6th 2019. My car stayed in Valet until I had it retrieved the morning of November 10th 2019. As soon as I left I reached for my Ray Ban sunglasses in my sunglass holder by my rear view mirror and noticed they were gone. I pulled over to look around and noticed my tool kit that my father gave me 15 years ago was also gone.

Your valet driver either stole it from me or was negligent in not securing the locks on my vehicle. However, I think he stole it from me and you have a thief that you are employing. I’ve already replaced my Ray Ban sunglasses. The cost of the replacement was $195.80. My tool kit is only $47.00 dollars to replace…

My room had black mold in it and I was told my options were to sleep in it, find another place myself, or sleep in my car.

We are from out of town. We came to check in around 320. They said the room was not ready and they would call me. At 420 I called them and they said the room was ready. I get there and the computers are out.

Mind you we had an event to attend and we are rushing to get I. Our room. Never received a call from them that the room was ready and then couldn’t check in due to computer being down

We checked in at Middlebury on Nov 8. com had us booked at. After a call to booking. Com they were to charge us their price. We were told the amount would be changed and charged when we checked out.

I then got a notice from my bank the wrong price had already been taken out!!!

Secondly we returned to our room after a day of shopping only to discover my bed just thrown hastily up and the other bed not touched. Called the front desk because a note was left on our bed that stated they could not make the bed due to personal item were on the bed.

Yes there was a pair of socks still in the pkg and a blanket on the bed.

First ever hotel that this has ever happened in. The desk lady Sabrina said housekeeping is gone for the day I. Don’t know what you want me to do about it!!! Now besides the…

I am writing a complaint to let you know about the horrible experience an employee named Cissy, Cecilia Juarez, made us go thru at the Carrizo Springs Hampton Inn. She has been very rude since last time I had reservation but this time she went to the extreme and kicked out my family from the room when room is available to guests until 11am!

Never was I told that by checking out in the morning she was going to kick my family out of the room! I even told her my husband and my children were leaving the room at check out time 11am which she acknowledged and then has housekeeping kick them out

I had booked four rooms for Oct. 18 and October 19. 2019 at the Hampton Suites in Cranberry, PA. My daughter's wedding was at Noah's Event center, about 200 feet away, so it was convenient despite that there were other hotels just a bit further in walking distance.

I checked into the rooms on )ct. 18 around 2:45 pm. I received all the key cards as the 9 bridesmaids were arriving from out of town and the airport at different times. Around 3 PM, a young lady, Laura or Lauren was arriving to begin her shift.

She looked at the people in line to register and she said "Oh I am going to need help tonight along with the best part about Friday is I get to dress like this". Yoga pants and a sport shirt, she looked very unprofessional.

Around 5Pm two bridesmaids arrived. They were asked the name…

I made a resveration for this coming Saturday tuesday night. I work in a hospital and normally off on the weekends. Well I got asked on Wednesday morning to cover a double shift Friday night as well as a shift Saturday which means I would not be able to make it to town for my event in which I reserved the room for.

I sent 2 emails as well as made several phone calls explaining the situation. I was told on Wednesday a manager would call me I never heard from anyone. I called again on Thursday and spoke to a Chritina who was very rude she informed me that she spoke to her manager and she hates to inform me but I will be getting charged for the room and I need to get over it.

She also went on to state that it was not going to change by me asking for a manager and I need to accept it. She…

On September 13th at 6:04pm a reservation was made through Priceline at the Hampton Inn in Cadillac, Michigan. This reservation was made in error. The Hampton Inn I thought I had registered for was in Mount Pleasant, Michigan. I was more than 60 miles from Cadillac - in the opposite direction from where I was going.

This error was discovered immediately. However, when I tried to call the Hampton Inn and cancel the reservation, I was unable to get a hold of the hotel itself. The staff never answered the phone. All I got was a recording over and over. Finally, I called Priceline, I could only speak with a “Hotel broker.” He was unable to help me. He kept transferring me to the hotel itself, but they never answered the phone. This phone activity began at 6:16pm and ended at 6:38pm for 22…

We stayed at the Hampton Inn in Darien ,GA on the night of Oct. 26th. Upon arrival we thought the lobby looked nice and the girl behind the desk was very friendly. After receiving our keys walking down the hall towards the elevator we could count the seams in the wallpaper Many seams were coming apart After reaching our room we tried several times with no success to unlock the door.

Finally my husband pulled the door towards him and we were finally able to unlock the door. Later that night we thought our door was secured, but later found that it had not latched. I wonder how many people were not even aware that their doors were not secured????

This place is a disgrace bearing the name Hampton Inn. The food was cold and very sparse compared to other Hampton Inns we have stayed By the way…

I made a reservation at Hampton and wasn't asked for a credit/debit card to hold the room. My guest arrived and couldn't get into their room. I called back to the hotel, put my debit card on file and was told I needed to pay upfront.

I wasn't able at the time to get to the hotel and pay so the front desk sent me confirmation papers and asked me to send a picture of myself and my debit card. I finally got free and went to the hotel and paid the bill up front.

The next day as my guest departed, the invoice came only to find out my debit card was charged again. I called the hotel and the person that answered the first time said I wasn't and sent me the same bill again.

I called back and the person that answered the second time I was, told me the hotel would have to do an audit first and…

To whom it may concern: On October 5th,2019 We booked an overnight stay at your Hotel for a Family wedding (Jones Wedding Party) Confirmation #85014435 Room 305. Due to the wedding Our family booked about 8 rooms at your Hotel.

We checked in on October 5th and upon entering the room we overwhelmed by stink bugs crawling on the drapes, walls, window, A/C of course its Fall season so I called down to the Front desk only to consider they would move us or be able to tell us if there was an issue in that room. The Front desk attendant “Lisa” kindly sent up 2 Housekeeping employees with vacuum cleaners.

The two girls vacuumed the drapes, top of picture frame, window sill, A/C unit, some we had already killed on Floor. We had to get ready to go to wedding it was cleaned up, we didn’t think…

Tom Brumbalow 4546 Hidden Creek Dr Gainesville Ga 30504 I usually stay at Hampton Inn when out of town, 100's of nights over the last 35 years and this is my first complaint. I can always count on Hampton Inn it being top notch when ever I travel. That being said I had a bad experience at the below hotel.

Hampton Inn 90 Farmers Market Rd Hillsville Va 24343

Check in 10-25 / Out 10-26 Room 202

1. Front entrance concrete dirty 2. Entrance sliding doors has loud squeak 3.Very nasty cloth chair at dining table 4.Gold colored lamp in room very dusty had not been cleaned for a long period of time. 5. Breakfast cold and bread very dry 6.Carpet on luggage carts worn and dirty. 7.One elevator not working.

This place needs a surprise inspection! Very disappointed!

Regards, Tom Brumbalow Regards

6718 north interstate I arrive from 3 hour driving, lady look at me not to happy after few minutes, she finally ask me if she could help me, I told her I had a reservation and she started saying the hotel was fill, there was no rooms and to come back at 3:15, I felt very unwelcome I comeback and told me my reservation was from day before she had already charhe me, I told her it was a mistake to please return that money and

give me the rest 3 days, I will pay her cash. com, they cancelled for me thank you again

I stayed at quail Hollow resort in concord two ohio on october26 2019.I payed for a king size bed recieved a queen size bed I complained nothing happened.the bed was like sleeping on plywood.rust on the tub.hole in the wall.water warm no hot water.I was told Hampton owns the hotel.I travel.they signed me up to a special reward from Hampton with out my knowledge.God I hope you don't run hotels like this.I paid 106.00 for this omg.

com says £88. 03 as I had booked it for called back up to advise and went through booking and the rate I had been offered had suddenly changed from £88-79 it’s awful what a misleading offer online and in the press to advise they cannot are that rate when they clearly could and adjusted there figure to that. Terrible company,

When traveling my husband and I have always used Hampton Inns. However we stayed at the Hampton Inn in Harrisburg VA ON Oct. 24, 2019, and my husband said, “well Hampton Inns are off our list. “. We were very disappointed. The whole place. Needs to be done over. The ice machine on our floor, out of order. One of the elevator the lights on the buttons were out. The soda vending machine on our floor wasn’t working. The exhaust fan in our bathroom didn’t work. The whole hotel need to be done over carpet to are old as well as furniture.

Roberta Leonelli 149 Carson’s Place Mooresville, NC 28117

We

I stayed there for one night and woke up with bed bug bites never have I ever had such a thing like this happened to me I did not pay 150 for a night experience that I could of paid 80$ staff extremely rude and tried to stall the return of the money for long as possible the mg name is Jason extremely rude I have pictures of the bites and also of when the picture was taken and

where it was taken New Jersey this hotel was located around New Jersey Hampton Inn Carlstadt-At The Meadowlands. 6087975137 I’ve stayed wit you guys for years from Dubai to London to all over America please get a hold of me for pictures