Hampton Inn

I stayed at the Hampton inn in shawnee oklahoma. A few weeks ago for 2 days. Both days I seen a lady who works there come out of the laundry room with glasses and long hair kind of a big girl and go in the womans bathroom that I was gonna use.

So I waited for her to get out and when I went in it smelled like marijuana badly! So bad I had to back out and not use the restroom becuase i could not breath. I also seen the same girl the day I was leaving doing what I assumed was a drug deal in the parking lot.

They handed her some money and she handed them something back and they took off. Right afterwards the same girl got in a vehicle and was smoking drugs in the parking lot in the back of the hotel. It smelled just like the bathroom did.

This was not a good experience and I will not stay…

Good Afternoon,

On Oct 22, my fiancé' and I checked into the subject titled hotel around 2315. I telephoned them earlier in the day to let them know I would be arriving late. Upon arrival I asked the front desk manager if they had a room with a king bed since that is my normal preference. He told me the hotel was sold out. We arrived upstairs to room 6630 and found it to be comfortable, until we went to watch the news and found that the TV had not been programed. I went downstairs to purchase two bottles of water and to let the manager know of the situation. While I was downstairs, my fiancé was going through the steps to program the TV. I told the managers downstairs of the problem. The outgoing manager nonchalantly informed me that the TVs were new and not programed. I informed him that…

I stayed at the Hampton Inn Perimeter Center, Sandy Springs, GA from 10-11-19 to 10-13. My CITI bank card was used to check out on 10-13 and the charge posted to my credit card account. 70. I called the front desk at the hotel and spoke to Whitney.

After consulting with the manager on duty, they could not find a record of this card authorization. I asked for a credit to be applied, but they suggested I dispute it through my card account. When I called CITI, they advised me this charge had been manually entered at the hotel and would need to cancel my card and reissue another card.

What a pain for me to have to change all my references to this card with other vendors. When I called the hotel back to speak to the Assistant General Manager, no return call has been received. OBVIOUSLY, an…

Hilton Honors #547339174, Confirmation #86902881. 00 smoking fee at the Hampton Inn Alpharetta Roswell Georgia. I DID NOT smoke in this room and the bill stated "guest smoked marijana in the room". We had three guests which can substantiate we never smoked in the room and I have pictures that show us at the designated smoking area.

At check out the check out person came to the room to check it and indicated they smelled marijana. It was NOT our room they smelled it from. This hotel is close to a large concert venue and many guests were staying there that had attended the concert that night.

The entire hotel smelled when we returned late from the concert and we even made mention within our group of this and then the next morning we were accused wrongly of smoking in the room. I mailed a…

Dear Sir or Madam,

I am making a complaint about an experience I had with the Hampton Inn & Suites Newark - Harrison - Riverwalk hotel on September 8 2019. I had booked a two night stay through ebookers.com

Upon arrival I was informed by a receptionist named Carlos that I do not have a reservation. I showed him a booking confirmation on paper, but the answer was the same, no booking. He then told me sort it out with ebookers and returned to jovial chatting with a co-worker.

I ended up with a 45 minute call to ebookers as they tried to call the hotel, but to no avail. Carlos just sat behind the desk, at times counting coins. I tried handing him my phone, which he refused as he was "serving other customers". He did indeed spend 15 chit-chatting with a group of people, but couldn't spare…

I STAYED WITH THE HAMPTON INN ON 5478 INN RD I HAVE ALWAYS LOVED TO STAY AT THE HAMPTON INN HERE WHEN I COME IN TOWN!!! BUT THE FRONT DESK AGENT( KIM ) WAS VERY! VERY! VERY! RUDE AND UN PROFESSIONAL SHE TOLD ME AS A GUEST IN REFERENCE TO ME NOT HAVING ANY TOWELS FOR MY ROOM WHEN I CAME DOWN TO FRONT DESK ASKING FOR THEM BECAUSE HOUSEKEEPING DIDNT CLEAN MY ROOM SHE STATED (OH THEY MUST HAVE FORGOT) AND

THAT SHE DONT HAVE ACCESS TO HOUSE KEEPING SO SHE COULD'NT GIVE ME ANY AND SAID IT VERY NASTY SHE TOOK FOR EVER TO COME TO THE FRONT DESK HAD ME SITTING IN THE LOBBY FOR A LEASE 20 MINUTES BEFORE APPROACHING ME AS A GUEST WHO NEEDED ASSISTING SHE REALLY NEEDS MORE TRAINING ON THE FRONT DESK :( VERY BAD CUSTOMER SERVICE WITH NO COMPASSION ON HOW TO MEET GUEST STANDARDS AND REQUEST!!!!

I STAYED WITH THE HAMPTON INN ON 5478 INN RD I HAVE ALWAYS LOVED TO STAY AT THE HAMPTON INN HERE WHEN I COME IN TOWN!!! BUT THE FRONT DESK AGENT( KIM ) WAS VERY! VERY! VERY! RUDE AND UN PROFESSIONAL SHE TOLD ME AS A GUEST IN REFERENCE TO ME NOT HAVING ANY TOWELS FOR MY ROOM WHEN I CAME DOWN TO FRONT DESK ASKING FOR THEM BECAUSE HOUSEKEEPING DIDNT CLEAN MY ROOM SHE STATED (OH THEY MUST HAVE FORGOT) AND

THAT SHE DONT HAVE ACCESS TO HOUSE KEEPING SO SHE COULD'NT GIVE ME ANY AND SAID IT VERY NASTY SHE TOOK FOR EVER TO COME TO THE FRONT DESK HAD ME SITTING IN THE LOBBY FOR A LEASE 20 MINUTES BEFORE APPROACHING ME AS A GUEST WHO NEEDED ASSISTING SHE REALLY NEEDS MORE TRAINING ON THE FRONT DESK :( VERY BAD CUSTOMER SERVICE WITH NO COMPASSION ON HOW TO MEET GUEST STANDARDS AND REQUEST!!!!

I STAYED WITH THE HAMPTON INN ON 5478 INN RD I HAVE ALWAYS LOVED TO STAY AT THE HAMPTON INN HERE WHEN I COME IN TOWN!!! BUT THE FRONT DESK AGENT( KIM ) WAS VERY! VERY! VERY! RUDE AND UN PROFESSIONAL SHE TOLD ME AS A GUEST IN REFERENCE TO ME NOT HAVING ANY TOWELS FOR MY ROOM WHEN I CAME DOWN TO FRONT DESK ASKING FOR THEM BECAUSE HOUSEKEEPING DIDNT CLEAN MY ROOM SHE STATED (OH THEY MUST HAVE FORGOT) AND

THAT SHE DONT HAVE ACCESS TO HOUSE KEEPING SO SHE COULD'NT GIVE ME ANY AND SAID IT VERY NASTY SHE TOOK FOR EVER TO COME TO THE FRONT DESK HAD ME SITTING IN THE LOBBY FOR A LEASE 20 MINUTES BEFORE APPROACHING ME AS A GUEST WHO NEEDED ASSISTING SHE REALLY NEEDS MORE TRAINING ON THE FRONT DESK :( VERY BAD CUSTOMER SERVICE WITH NO COMPASSION ON HOW TO MEET GUEST STANDARDS AND REQUEST!!!!

Took two rooms, one night, at Hampton Inn South Bend IN on 5/11/19. Double billed. Resol;ution through Credit Card Co failed. com (877-903-0071). 08 by CCI*HOTEL RES 800-468-3576. W do not know them. Thanks for your help.

Sept. 14, 2019 we stayed at the Hampton Inn and Suites, Taunton/Raynham MA. Entering our room we had noticed a faint smell of a cigar, strange for a non-smoking hotel.

First use of the toilet and it did not flush, continuous flushes proved useless. Called front desk and they sent up the maintenance person, he too was complaining because of the poor water pressure in these toilets. After awhile he finally got it to flush.

We then went out to our function nearby. Upon returning, again the toilet would not flush and took several attempts. At bedtime we set the in room thermostat down for a cooler temp. All night long the heat was going on and would not shut off, then the odor of that cigar was quite strong during that time.

Getting up early to leave we took showers in a discusting…

We love Hamptons and are staying at the Colonnade one in Birmingham tonight.

However, we stopped for coffee in Oxford Al. at the Hampton there at 1:00 pm. The woman at the front desk was speaking in a derogatory way about President Trump and said he was not welcome there. She assumed those of us in the lobby felt as she did. WE DID NOT!

Many of us who stay at Hamptons LOVE Trump. She should NOT be voicing her political opinions from the front desk!

Checked in about 7 pm and told elevators not working since the morning. Had to carry luggage up 4 flights. I am 69 years old with congestive heart failure. My 65 year old wife had heart surgery 3 years ago.

Should have been called and told about the elevators earlier in the day so we could have had option of making other plans. Will never stay at Hampton Inn again.

Could not check in even though other guests were checking inn for 2 hours

I stayed at Hampton Inn on Vine in Cincinnati from Sept. 23 - 25. On the 25th I realized I left personal items in the drawers of the room. I called the hotel and reached the front desk. The front desk checked lost and found and did not find the clothes I had left.

They suggested I call housekeeping. I was transferred to housekeeping and no one picked up, so I left message. I never received a callback from housekeeping. The next day I chatted with a Hampton Inn representative and told them I did not receive any callback from housekeeping.

They were very sincere on the phone and offered to start a "formal complaint" and I would hear back from them. 3 days later I still have not heard anything. I spoke to another Hampton Inn representative who informed me the original complaint was never…

Hampton Inn Time Square North is worst hotel of yours I have stayed in. One elevator was out of service every day at peak usage time. Complimentary breakfast was always out of food Uncaring disinterested staff. Absolutely unacceptable for the price charged to stay there.

My complaint is the reservation department that is in the Phillipines. Their english is terrible. The lady I had from 4;20 pm to 4;40 pm on Friday, October 12th was an idiot. She hung up on me twice. I requested the phone number of the Hampton Inn in Anderson, Indiana and she kept giving me the same phone number I called to get her. I could not understand most of anything she said. I wanted to make reservation for October 21st thru October 29th. She kept putting me on hold.

I travel to Indiana from California about three times a year. This will be the last time if i have to deal with someone in the Phillipines

My complaint is simple, I was supposed to have my reception at this establishment on behalf of my grandmother who is employed by this location. A week before the actual event, I the Bride was called and told that the rooms that were once on hold for the traveling parties and myself, along side with the banquet hall that was reserved off the strength of word of mouth by the manager named Shawn.

Honestly i made no fuss due to there wasn't a deposit made on the space, and another inquiry paid up front (no problem). My complaint involves Shawn receiving a call from my father in-law wondering why his reservation was cancelled outside of the rooms being told that they would be discounted, he was going to pay full price for the reservation.

During this call I was informed that he requested the…

) We were traveling thru Virginia and called ahead to make a reservation at the Hampton Inn in Wytheville, Va. 58). We agreed to that rate. When we got there they seemed to be having trouble getting the computer to take that rate.

58 charge on the computer and fixed it (so we thought). 16! (We used no other services). " When I got home and saw my visa bill, there were two charges. 58. 58. My question to you is why do you give out points if no one can use them???

58 and that 14000 of my reward points were applied. Honor reward ID is 045332410. ) Also the first room had a toilet that kept running and a light out in the floor lamp. They moved us to another room in which the night light did not work and the bathroom door could hardly be opened as it scraped the floor.

I would not have…

I stayed at the Hampton Inn in Cartersville, Georgia on Thursday night - October 3 - and noticed that I got bug bites on my torso the next evening. I look at the pattern, and they may be bed bugs.

I think the room number was 213. I currently have around 9 bug bites on my torso. They are around the size of a dime, and itch.

Food service unacceptable bar food burned and not edible breakfast buffet ran out of food items trash overflowing I have stayed at many Hampton inns and this is the first time I was dissatisfied

We used the Hampton Inn for our wedding guests. We were promised a free room if we had 20 guests book. We had well over 20 but only 16 said they were coming to our wedding. They refused to honor our free room even after we showed them how many were there for our wedding.

The manager was very rude and basically told me to file a complaint.

Reservation#84431712 Cancel#41539807 Customer Care#43604329 Reservation#82351430 Cancel#43620089

I called to add Sun night,(canceled thurs night)and Hampton charged me more $ for the other nights I already booked,since closer to my stay& said it was a new reservation. This is price gouging. I called manager RavenBernard and after voicing my frustration&requesting condiseration to work a better solution,she would not do so,saying the hotel is at capacity.I called Hampton customer service& "Eugene" was calling Ms. Bernard to WORK A RESOLUTION that was fair to both of us. The next day,I get a CANCELLATION EMAIL !!!! This is a bold,disrespectful,unprofessional response that completely floored me,how can your company arbitarily just do that????

We are on a mini vacation and my wife and I both work 70hr work weeks. We booked a room in your Hampton Inn and just wanted to sleep in with no kids and no work We are woken up by construction directly outside our window at 7am banging hammers, trucks beeping!

This is absolutely the most horrible experience we are still having at the moment. I was offered to switch rooms from the 2nd to the 5th floor which makes no sense since now we are wide awake! We would like our money back and will not be staying at one of your establishments ever again!

I went to check in at the Gaffney, SC, OMG. IT WAS 104 AT 11:30, THAT LADY IS RUDE, TRYED TO CHARGE ME 149-169 FOR A QUREN FOR ONE NIGJT, I ASKED ABOUT MILITARY RZTES, SHE SAID NOPE, USED ALL R OF THEM ALREADY, I ADKEF WHY SHE WAS SO

ECPENSIVE, THE ONE OT SPARTENBERG ONLY WANTEF 99 FOR A KING WITH A REFRIG, ZJE SAID WHY DIDNT UOU STAY THERE? I SAID BEVAUSE THEY WRTE BOOKED. I SAID OK GIVE ME A ROOM AND I WILL JUST CALL CORPORAYE IN THE MORNING, SHE SAID I AM GOING YO JAVE PROBLEMS WITH YOU, I SAID NO UOU ARENT ITS LATE, IM TOTED AND I JUST WANT A ROOM TO GO YO SLERP.

SHE DAID I AM REFUSING TO TENT TO YOU. THIS IS TERRIBLE, SHE WAS RUDE, UNPROFESSIONAL AND NO RESPECT FOR THE MILITARY. ON THE WEB SITE FOR GAFFNEY, SC THERE'S NO PRICES THAT HIGH. I WILL BE FINDI G AN ATTORNEY be she needs…

The Hampton Inn in Bourbonnais Illinois blocks and will not allow anyone that lives in a 30 mile radius to stay there. Not sure why? And corporate did not have an answer. Never heard of anything like that in my life. Margie Coulter

30th. I am a morning sleeper and due to the sun shade blocker being broke for two days I didn't rest too good. I was told I would get some type of refund. That didn't happen! 00 for 5 nights.

Plus a huge crack in the wall was very distasteful.

I just recently booked a reservation at the Hampton Inn in Jackson, Al then when I went to check in the clerk could not find my reservation. I'm not interested in the promotion for extra points, I have things to do while I'm on vacation and do not have the time to listen to the speech I have booked rooms for the Hampton Inn in Springfield, Tn and have the confirmation number.

I have enjoyed stay in the Hampton Inn but have had some not so good experiences lately that I believe need to be corrected. Thank You

We called price line on 8/27/19 and booked a room in Athens, Tenn for Aug 30 and to check out on Sept 3. I told the man at desk when we checked in that we would be using a debit card and not the credit card given to pay for the room. We checked out Sept 3rd and used my debit card to pay for the room and $286.74 was charged to my debit card. When we received our Visa statement, 12.99 was charged to the card on 8/27/19 and on 8/28/19 $346.17 was charged. (TWO DAYS BEFORE WE CHECKED IN) The girl at Athen's Hampton Inn was called by my wife this morning and she stated that they would credit our debit card WHICH IS UNACCEPTABLE! When I get to the bank (I manage the bank) I look at my transactions and see there is a credit but also another debt!!!!!!!

We are both senior citizens and all we want…

In May 2018 I made a reservation and paid for use of the social room at the Hampton Inn in Emporia, Virginia for August 17, 2019. A few days before August 17, 2018, I received a call asking if I were using the room on August 17, 2018. I told them, no.

I reminded them the room was for August 17, 2019. In June of 2019, I made reservations for two rooms for August 15, 16, and 17. Two weeks prior to August 17, 2019, I called the Hampton Inn in Emporia, Virginia directly and canceled my reservation for Thrusday, August 15, 2019.

I kept my reservations for August 16 and 17. I was coming from Florida to celebrate my 80th birthday with my friends and family in that hotel. So upon my arrival on Friday afternoon August 16, 2019, I was told I was a no show for August 15th and had no reservations…

Dear Sir or Madam: I called what I thought was the Hampton Inn to book a reservation because the Hilton Tampa Airport was booked and I am with the Florida State Elks Assoc. Come to find out I was speaking with what was explained as Hilton's partner.

I made a reservation for 11/14 - 11/17 (R1682242603) Twenty minutes later I found out that I did not have to be in Tampa until 11/15. I called back to change my reservation. The recording states that the wait time is under two minutes. That was a lie!

The recording told me if I pressed #1 my call would be returned shortly. Well here it is the next day and I'm still waiting. I called back and decided to wait on the line. My call was answered by Maria and I explained that I wanted to change my reservation but was informed that it may not be…

I would like to share our experience at this hotel Friday evening 9/27/19. My husband and I brought our motorcycles to ride the beautiful country roads of Pennsylvania. Upon our return from our first day of riding we parked the bikes out front.

” We didn’t have the keys at the time and walked across the parking lot to Uno for dinner. Upon our return we went back to the room with all intention of moving the bikes, but instead fell asleep. At approximately 11:45 pm there was pounding on our door by two Exton police officers.

I was immediately spoken to in an extremely harsh tone and wasn’t given the…

when my mother originally rented a room under her name she was just getting in the shower and a maid just walked in and said this room is vacant. digital key. the manager stated that she sincerely apologized and that their was an error on their end.

than today we were treated extremely rude and when I called to explain we had reserved a room in 519 for days she told me that they were completely booked and I "would not be able to stay another night at their hotel.. I than explained how that may be the case but that is why I had reserved a room the night before from September 28th to October 2nd but instead of asking for longer checkout time to get we shoulare personal belongings up to 519 I stated I don't think that we should spend are 493 dollars at a hotel who will appreciate are…

I have never been told we could not check in early because they are still cleaning. They usually check to see if any were available. Not Hampton inn Kilgore, Tx. We were told we could not check in until 3:00pm which is check in time.

They never checked the rooms to see if any were open. By 3 we now have a line of about 30 people to check in and we are now at the back. This is not the way a business should be ran.

I understand if there were no rooms available but at least check

I have not been paid for working for Hampton Inn 6 weeks ago, manager Tara will not get me paid at all. Keeps telling me the same things, information is in, and that was 4 weeks ago

We stayed at the Saint Cloud Hampton Inn & Suites from 9/11/2019 until 9/17/2019. At check in I asked for a room that had either a comfort height toilet, or the grab bars by the toilet. The gal at the desk checked and reassured me that my room was equipped as that.

We went to our room, unpacked most of our clothes, and realized the bathroom was NOT like this. I took a deep breath and moved on. Then realized the room did not have a mini frig or microwave, & no dresser to place folded clothes in.

) We went down to the desk to get additional hangers as they only had 6 hangers (for clothing of 2 people) in the room and we were staying for 6 nights. The bathtub was narrow and did not have the skid proof bottom; therefore it was a safety hazard when we took a shower.

I will NEVER stay at this…

What’s wrong with this picture? We are sitting in our car in Hoffman Estates Illinois at 8:47 PM. Our room is being cleaned at this time of night. We are tired and getting cranky. I truly believe we deserve an upgrade and a free night.

We are paying for two rooms for four nights. What do you think???? Yolanda Ortiz 505-220-0020

I stayed at the one in Dade City and had the worst customer service i have ever experienced from a motel...the rooms were not that clean and when asked for more towels the house keepers had attitudes...i asked to speak to a manager. The one i spoke with was named Wilson..i did not like him at all he wasn't polite at all...i would appreciate something bein done about it...

Mr. Massetta,

Good evening. Im a Hilton Honors member and I stay in alot of Hampton Inns all over Pennsylvania and the us. I stay alot for work and also for leisure. If necessary I can provide my honors #.

Within the last 2 weeks I can say I've stayed at the best Hampton Inn every in my life (Hagerstown MD route 81) and the worst (Danville, Pa).

I normally don't make formal complaints but this hotel was dirty and it smelled horrible. It smelled like stale cigarettes (supposed to be smoke free) and the bathroom smelled like urine. I asked the manager to have someone come clean my bathroom again while I went for dinner. When I came back almost 2 hours later, no one had been in my room. I used the bathroom by holding my breath, prepared for bed and prayed to God that he wouldn't allow and…

We checked in the hotel and shortly thereafter complained about excessive noise in the room above us. Children jumping, running and yelling. We went to dinner; came back and the noise was still going on. We went to the front desk and was told a Child’s Birthday Party was going on.

By the way it was 9pm at night. We ask for another room and was given an upgrade. This was unsatisfactory. It was a pain repacking and relocating. Why weren’t they asked to move. Not a happy Hilton Honor’s Member.

The worst experience we have EVER had at a Hampton Inn

Crystal Marrow

2206 Christi Way , Fort Mill , SC, 29708 drcm1106@aol.com 646 256-5096

9.23.19

Good Evening,

I hope that this concern will go to someone who really cares about customer service and the Hilton brand .. My family and i booked a hotel room through priceline for a 2 Queen size room, for a family of four.. We booked at the Hampton Inn @ Suites by Hilton at 160 Corporate Blvd Yonkers , NY 10701 for 9.19.19 & 9.20.19 . When my family and i checked into our room it had 1 bed with a couch . I went back to the front and was told by staff that it was priceline mistake and that they make them often ,

So the manager behind the desk said she would see if she could get me a bigger room but that it would be a handicap accessible room . I told her at this point it would be fine because…

Good day,

I made a reservation for my supervisor who arrived at the hotel on Thursday, September 12, 2019 and was greeted by the rudest front desk person. He provided her with his documents as he is a government employee - she asked him "what's that?". He calmly explained that it was his tax exemption forms to which she replied "oh". She was extremely rude and unprofessional. My supervisor is a Hilton member as well, he was very concerned about his treatment as was I.

Upon arriving to his room he realized he was put in a room for someone with disabilities - I reserved a room with King Size bed. He went back downstairs to request another room after explaining that he was put in the wrong room. The front desk person responded with "well, that all we got!" He also noticed that he charged…

I sent a complaint about the Staten Island Hampton Inn , was told I would hear from someone that was wks ago and nothing yet He gave me a complaint # 40249738 Maybe we need to start going to other Hotels ??? We thought that you cared about your customers that have loyal to Hampton Inn for many many years Barbara Maxwell Home 631 307 9912 cell 631 525 6998 OLD number was 631 363 3117 I hope to really hear from someone very soon

To whom this may concern,

Barranquilla, 21/09/2019 While staying at the Hampton by Hilton hotel from 19/09 to 21/09, a grave misunderstanding happened that led to me having a bill of almost 1 million colombian pesos.

Basically it all comes down to me not having been alert enough to ask for the prices but also not having received any laundry paper to check the clothes with the prices (normally a protocol) nor having seen it in the room because it is hidden in the closet which I did not use. Therefore it is equally a mistake from the staff, as my own. Being used to the common prices of laundry services in other reputable hotels of santa marta that are quite reasonable, I did not expect the monstrous prices that were charged here, 4euros per piece of underwear for example. I payed more now…

My complaint is not about the HAMPTON INN & SUITES WICHITA NORTH, 2433 NORTH GREENWICH RD. WICHITA, KS 67226 United States of America TELEPHONE 316-636-5594 property. The staff and property where in keeping with the Hilton chain. My issue is with the lack of communications with the GM at the property based on a stay issue that I created, but am trying to fix.

As a Government employee, I can request tax exempt (sales tax & transient tax) status for the stay. I did not present the required KS form during my stay to request exempt status. I contacted and faxed the required form to the GM the first day back at work per his direction.

I have left 2 additional voice mails since the fax requesting status of the update bill. In total, I have contacted the property 4 times and two times by fax. I…

I made an advance purchase reservation, 2 weeks in advance of my stay at Hampton Inn in Brooklyn Park, MN. At time of check-in I was told that there was a computer glitch and that there were no rooms available. I was sent to a sub-standard motel (the only thing available for miles) and was told that I would be refunded in full within the next couple of days.

After a month of calls to the hotel without response I contacted Hilton's "Customer Care" (trust me when I say they don't care) at 800-445-8667 and, over the course of 1 hour and 45 minutes was transferred from person to person to person to person to person. etc. etc. etc. (a couple of times from one person in the guest assistance dept to another in the same dept). I was given a separate phone number for their "Hilton dept…

Refused to provide a receipt for the room because it was booked thru Hotels.com. Have recently stayed at other Hampton Inns and the receipt at check out was not a problem. Now I have no receipt

Your front desk worker panthiera hawkins unprofessionally rude and lazy i will never come back

I booked my stay at the Hampton Inn in Rutland Vermont in February 2019 for my Sept. 13-15th 2018 stay. I was participating in the Spartan Killington Beast race. I booked early because everything in the area tends to book up quickly.

I called the hotel on August 22,2019 to confirm my reservations for the 13-15th and everything was fine. 5 years for this particular race. Approximately 8,000 people participate in this event weekend. I checked in Friday the 13th with no issues.

My husband and I got up and left for our race at 7:30am. Our start time was 9:30. I've completed about 20 races and have never taken my phone on the course but this race I did and it's a good thing I did.

I got 2 calls from a front desk employee named Michael.

first call came at 11:53 am the second 11:56am. He left…

I made a reservation through Expedia for Hampton Inn Liverpool and for some reason it never appeared on my Expedia account. When I went to cancel the reservation there was no reservation to cancel, so I figured that it did not exist.

I then found out that I was charged by the Hampton Inn in Liverpool, New York as a no show. What happened afterward was some of the worst customer service I have ever had. I first spoke to a woman at the Hampton Inn who told me that she was finishing her shift in 5 minutes so she couldn't help me.

Days later, when I called back and spoke to a manager she accused me of lying. Then I sent the manager screen shots from my Expedia account showing that no reservation existed and she never replied to my emails. Hampton Inn then had Expedia call me (who were very…

First of all, when my family and I travel, we love staying at a Hampton inn. Do to always being professional and clean. But on this past stay , I was very disappointed. My wife was having her birthday this weekend and when asked, she wanted to stay in little rock ar.

So as always, I looked for a Hampton inn on the river. I was told by the reservation people that my room would have a water view. The pictures on the sight showed water views. So when the big weekend arrived, my wife was excited.

But when we arrived to your hotel, I saw there was never going to be a river view. When I mentioned it to the front desk people, I was laughed at and received a shrug. Mind you, please excuse my language, but this really pissed me off.

Well my wife and I tried to make do and enjoy ourselves anyway.…