Hampton Inn

I stayed at the Hampton Inn Matamoras PA for a family wedding. Was woken by a domestic dispute in the room next door at 6:00 am. Called the front desk and they advised that there was several calls before mine and they would take care of it.

No one checked and no one came to I investigate. The scream went in for an hour and still nothing from the management. 00 for one night. The air conditioner was loud and the pillows sucked and woken up to domestic abuse. Great night.

We checked into Hampton Inn and Suites in Woodward, OK. We went to the room. The curtain had a large rip in it. You could put your fist through it. It would let in light which wasn’t acceptable. I went immediately to the front desk and described the situation to the young lady at the desk.

I asked if we could change rooms. She said that the day staff made room assignments. I asked about a room on top floor. She said that wasn’t available . She wasn’t very helpful at all.

Finally, she said she only had a king suite which was different from our room of two queens. She said I would have to pay $12 additional for the room even though my room was unacceptable. I did pay the additional amount even though it wasn’t my problem.

I booked the Hampton Inn in Dublin Ohio online. When I booked I stated I would be traveling with a service animal. My son and I checked in and had been charged 75 dollars for our dog. When I informed my wife I was told this was not correct as he was a service animal.

After 7 calls I finally connected with Emily who told me the dog that stayed in my room was not a service dog. I forwarded all the information showing her that he was including medical which is illegal to ask for.

It is also illegal to question the validity of the dog. Yes Warrior is only 8 weeks old but he's been training for my son since 6 weeks. He's registered. I received a very nasty email stating she would refund my 75 even though she knew she was in the right and then told me that we would not be welcome at your…

I wanted to make you aware of a situation that occurred leaving my 12-year-old daughter and me stranded in Warwick Rhode Island during a softball tournament on 7/16/22 with no accommodations as hotels in the area were all booked and the manager was unavailable and then promised a resolution that never happened.

com and when I called to check in, I was told that my reservation was for the day before only and that there was no room available. The hotel manager canceled the wrong day and charged us for our visit which never happened.

com three times to get it resolved between 2pm and 5:30pm however nothing happened. At 5:56, manager Wayne called me to say that he was off for the weekend, but would go into work to check out the situation and call back in half hour.

I never heard from anyone…

I stayed at the Yardley PA location and paid well over $600 for two nights. The bed was so bad I had to sleep with my head where my feet should be because of the slope of the mattress. The bathroom had no fan so it was like a rainforest in the room after I took a shower. The shower itself has such low water pressure, it literally took me 39 minutes to take a 15 minute shower. AND-on top of ALL of that, the FIRE ALARM went off at 4:20am because of some electrical issue!! Fire and Police at the scene for over an hour. This is the WORST Hampton Inn I’ve EVER stayed at! Reservation:

YARDLEY, PA 19067 United States of America TELEPHONE 215-860-1700 • FAX 215-860-1771 Reservations www.hamptoninn.com or 1 800 HAMPTON DATE REF NO DESCRIPTION MCCRAE, HEATHER 4449 GLADEBROOK CRESCENT APT B…

Hello Mr.Nassetta, My husband and I stayed at the Hampton Inn, 4081 Jimmie Dyess Pkwy, Augusta, GA 30909 on 20 June 2022. We have always stayed at Hampton Inns when we travel and we have always been very satisfied. On this particular occasion we made our reservations well in advance and the check in process was uneventful. We have learned over the years to check out the room thoroughly before unpacking and getting comfortable, in the event we need to change rooms for whatever reason.

Upon inspecting our room, #420, we were shocked to discover that the bathroom door was not able to close due to the wrong size vanity/sink area being installed. I immediately called the front desk and told them about this unacceptable issue and that we would like a room with a functioning door to the bathroom…

Hampton Inn LaPorte Indiana. An older gentleman, a lady and myself were in line waiting for the omelets to be served. As the server was placing the food into the tray she made an aggressive snarky comment about “feeling starred down”. We weren’t staring at her, we were simply in line patiently waiting for her to complete her task. I then called the front desk to reported her but he had the audacity to tell me it wasn’t the servers job to make us feel comfortable. He stated he would report this to corporate but he seemed disturbed and bothered that I was filing the bad service complaint to him.

A couple minutes after the servers snarky comment, other guests were complaining about lack of toast. So the older gentleman (Room 304) politely brought it to the servers attention. She again made a…

I booked for a large group of people for a golf tournament. 8 of the people are over 70 years old. 5 of the people have medical issues. I made these reservations in January of 2022. On July 10th I got a confirmation letter that said the elevator was not working.

I called to see if I could get first floor rooms for my people. They told me that they could not promise me anything and that it was possible that the rooms might be on the third floor. I told them this was unacceptable because the 5 people with medical condition could not negoiate the stairs with their luggage.

I asked if they had some one that could help these people get their luggage to their rooms. I was told that they would get their maintance people to help them. When they got there the counter people were very rude to them…

Hello, I recently stayed in the Hampton Inn and Suites in Tyler, TX. Room 229 Our room was dirty and we didn't realize to what extent until later in the night. Picked up dirty toilet paper off floor in bathroom, no trash can liner, hair and other stuff in sink.

Something like plastic clips thrown under the bathroom vanity, it had never been sweot and mopped. The extention of night stand berween our beds, we pulled out to use,it ws sticky something was poured on it. We were already dressed for bed when I noticed two dirty kleenex foldout from under the sheets in my bed.

We were already dressed for bed so I called to front desk and made a complaint and was never given an opportunity to change to another room. We have medical equipment that is used at night and that's when we found the…

Patricia Diane Nixon works in the Lagrange ga hotel with a long history of drugs and see has got other workers doing meth and selling meth to other work in fronted one of the bosses about it Janet burgos nothing was done.if nothing is done after this I will post on y'all's sight that y'all have poeple of meth cleaning the rooms.and what ever else I can fit it there with it.

I recently stayed at your Hampton inn and suites at 310 south (downtown) Nashville TN fir a conference. My car was parked by valet, and broken into to, sometime between 6/20/22-11:00 pm and 6/21/22 3:30 pm. Your PMP(parking management), was no help.

Your Hotel never filed the claim, and as of today-I have not gotten to talk to the manager over the parking. Your costumer service number was no help, because they could not get a hold of anybody at the hotel, and they told me I need to deal with that manager.

I will recommend that Pri Med doesn’t use Hampton Inns in the future. My reservation was listed under Danielle Klump.

Hi, my name is Homero Villarreal, I was your guest on Hampton Inn San Luis Potosi, Mexico, last weekend.

Last saturday, I was hosted on Hampton Inn San Luis Potosi, Mexico. On sunday, before my check out, I went to have breafckfast and when I got back to mi room, I tried to open my door (Room 1410) but the key didn´t work, so I call to the front desk. They called to ther maintenance area, but the guy didn't how to open the door, he took more than 1.5 hours to open the door. The main reason of my compliant is that the maintenance guy delayed 1.5 hours to gave me access to my room, becasue he didn´t know how to open the door!!! Nobody on the hotel made nothing about me situation, becasue was on sunday, and that day there's no supervisors or managers, nobody!!! Becasue of this issue I lost…

Stayed at Hampton Downtown Omaha on Cuming St. After bookeing the room then there was a 10.00 Carge for parking on their lot. How greedy...will never stay at Hamptons again!

I have stayed in 3 Hampton Inn hotels over the past couple months and they have all failed miserably in quality and customer service. The rooms had dirty sheets, didn't have toiletries, and the breakfast wasn't pleasant at all. I tried to use Covid as some of the reasons for the disappointments but I can't use it for all 3 stays.

I think I have given Hampton Inn a fair chance. I will definitely not be using your chain again. The prices have not changed or gotten higher and the service and quality has lowered. It's not adding up correctly

We stayed at the Vicksburg, MS Inn on Sunday, 19 June 22, and it was the worst motel by far we have ever experienced. It was in dire need of renovation , as the room carpet was old and dirty, the plastic tub and shower were very outdated, and the shower door dragged as it was opened and closed, and it had a very loose handle.

There were no shower bars above the tub. Most hotels have replaced tubs which are now virtually obsolete, and shower bars are essential which would make them much safer and markedly reduce your liability. As we pulled back the bed sheets, a roach ran across the sheets.

We searched thoroughly but found no more in the room, but there was another on the bathroom floor. Came up the drain?? The staff was courteous and that is not the problem. We have always used the…

I called 6/23/22 to cancel my reservation and they didn't do it and charged me 1200$ instead. Then asked for my personal cell phone information so they could ask the carrier if i called.

Rudeness , talking so fast. I did not hear the charges. Quoted, one price, and charged, my card another. Unprofessional, as if I, had no intelligence. Charges of an additional fee, . Even if I cancelled. There was a cancellation charge.

I am a veteran, and a minister . This is the worst treatment, that I have had.

The last 4 times I have used my Hampton Gift card the hotels cannot process it right. My credit card is charged improperly and it takes about a week to straighten it out. How can we correct this? My Hampton Honors card is 701973383. Thank You

We have been here a month for work. Two of your employees a maintenance guy and front desk employee have treated me and coworkers like where a prisoners. Like we can't come outside after 8 to smoke. She is very disrespectful when all we did asked a question.

06/23-6/24/2022 864 650 5476 5628 west waters ave Tampa FL 33634

First off, let me say that I have been staying in Hampton Inn hotels for 20+ years because they have consistently delivered a quality stay...until now.

I booked a one night stay at the Hampton Inn Memphis-Walnut Grove/Baptist Hospital East.

The stay started off normally with us checking in and receiving a card key and also opting to use a digital key with our smartphones. Parked the car at a side entrance to the hotel but neither the card key nor the digital key would open the door. Got back in the car and drove to the front to go back to the front desk and got the card reset and they also did something that was supposed to fix the digital key. Decided not to try the side entrance again and instead just went straight to the elevators throught the lobby. Got to the room but the digital…

We stayed at a Hampton inn, our hot water was cold. I called the front desk and complained. No other room was available and the maintenance people were also not available. I later found out the maintenance person was on vacation for Father’s Day.

We stayed at the Hampton Inn in Snellville Georgia on June 17 and 18th

Hello, I'm staying at the I94/st. Joseph location. ck out is at noon*. Two different times house keepers attempted to enter my room[without knocking]. Once... while my Fiance was alone in the room. The second time after speaking with the hotel manager about the issue... to my astonishment.

I've stayed in one of your hotels in my travels to Michigan, now for 5years... this is the first time I've been disappointed and discouraged.

I Was Charged $27 for an extra key before I was told there was a fee. Plus the Front Desk Manager was very rude because of the town listed on my licence. , He Kept telling me to ACT ACCORDINGLY AND NOT TO ACT A FOOL ON THE PROPERTY. This is unexceptionable. Hampton Inn WAYCROSS GA.

I booked a reservation for July but due to a unfortunate situation of being thrown out on the street I’m having to move out of town so I won’t be here in July and I need my money back and they won’t give it back I WANT MY MONEY BACK !!!!

there were bugs and roaches in our hotel room in Fayettville NC!!!!!!! And the staff was no help.

The Hampton Inn in Tarpon Springs is the worst Hampton Inn I have ever been in. The front desk is wonderful, furniture and dining area and breakfast plus coffee service. IT ENDS THERE. The rooms are dreadful, old furniture, and stained. A King sized bed with only standard smelly pillows! Not one pencil or pad in the room, no TV guide, no information at all about places to order food from. The sink in the bathroom had no working plug system, the room was not made up in the morning, nor were the wet towels removed from the tub where we put them.

Truly disappointed and will not stay there again. It was recommended by St. Luke’s Eye surgery my reason for being there for 2 days. I will go back to St. Luke’s but not stay at this Hampton Inn.

With there were no stars…as it didn’t rate one.…

My husband and I were traveling up from Florida Monday, June 6. We stopped in Fredericksburg, VA for the night. Upon retiring for the night and turning the bed down we noticed brown stains on the fitted sheet. I called the front desk to request new sheets and noticed stains on that sheet!

By that time we were exhausted and disgusted! We put towels over the stains and slept on the bed! This is unacceptable! Please contact me

My husband Albert Liu and I stayed in Hampton Inn Kanab in UT on May 11, 2022. We had a room next to the ventilation system. It was noisy and we could not sleep for the whole night. They served a few rotten banana in the morning.

The breakfast looks terrible compared with other Hampton Inns we stayed during the trip. They only brewed very little amount of light roast coffee. I asked for dark roast coffee which is served by all other Hampton Inns. The service lady gave an attitude and stated that they only have what was out there!

I stayed at the Hampton inn in Warwick, RI. That was my worst hotel experience ever. When I got to the room the door would not open, I was beside myself I just could not believe what was happening. A gentleman helped me open the door and once the door finally opened, the door then would not close.

I was still beside myself this is the Hampton inn, for God sake not motel 6. I went down to the front desk and the lady told me that she would send up the maintenance guy. He came up there and told me “Oh the building is old”, “The building shifted” , and “That’s the reason why the door is tight and not opening”..

By this time I was pissed off, I went back to the front desk and I got a different room. In that room the iron don’t work, I had to call the front desk (AGAIN), I left the room for…

I'm looking at booking a four night stay in Seattle in October, and the Hampton Inn & Suites Seattle-Downtown, 700 5th Ave N, Seattle, WA 98109 is the perfect location for the events that I will be attending. I read reviews online that that site does not do daily room cleaning, they only do room cleaning after a 5 night stay. When I called to confirm this (I've never heard of this before and I wanted to confirm with someone at the hotel that this was the case) the person that I spoke with just gave one word answers and seemed entirely unengaged in the conversation.

I know that it is difficult times to staff, particularly for hotel cleaning staff. But not cleaning a room for a 4 night stay is just disgusting. At $200+ a night I can get that service in the area that I want to stay in. I…

We left our paper plates from breakfast on the table. The cleaning staff after we left threw the trash all over the floor and said we did it . 00 and basically called me a liar when I called them about it.

00 worth of damages even if we did do it which we did not do.

Hampton Inn 1-85 Durham, NC This is the worst hotel I have ever been to in my life!!! I prepaid a room for 3 day and when we arrived they could not open the door because it was locked and turned us away after 1 hour with no where to stay.

They still charged us for 3 days and then lied to Hilton Execs when questioned about this incident. 4 Managers there were absolutely worthless- Kimberly saying we would get a complete refund but could not do it herself. Tim had no authority.

Kim Peele "did not show up for work" and when she did she was extremely rude and had a scowl on her face when a customer asked to have the room cleaned!! Worst customer service ever. General Manager, Hattie Gettis lied several times- She said she would take care of it, in person when asked.

Told my husband, on the…

In December, 2021 I made a reservation for one night, June 4, 2022 at the Hampton Inn, Chelmsford, MA. I would be attending the high school graduation of my oldest grandchild. I received usual confirmations via email. About one month in advance of my stay I received another confirmation via email.

On Saturday, June 4, I set out from the vicinity of Kingston, NY to make my trip to Chelmsford. I arrived at the Hampton Inn about 2pm only to be told that the hotel had been overbooked and I had been “bumped”.

I was offered a room at the Hampton Inn in Lowell, MA. I was totally shocked. Was told a notice of my reservation cancellation was sent to my email address. Upon checking my email I found that notice but it was time stamped at 11:30am when I was already on the road driving solo to…

Hampton Inn New Smyra Beach, Had a reservation for 2 nights June 1, 2022. I tested positive for covid I called to cancel or even get a credit for another time. Spoke to manager they told me absolutely not. I said so you can stay at your hotel with covid they said no.

I called attorney general and CDC they explained I should not check into a hotel with Covid especially contagious stage 3-5 days. This hotel was not helpful and just taking money. I did the moral correct thing per CDC and dr.

Now I am out almost 400.

We have just returned from a 3 night stay In Hampton Inn in Hershey, Penn. This marks our 10th year of staying there and always in the same room. Our experience was not pleasant this year. The room was not at its best when we checked in and a foul order during our whole stay.

The bathroom was not clean and trouble with the toilet. I understand the NO houekeeping issues, but I do feel we should have had clean towels and at least garbage cans emptied. I am shocked at the service and what has happened.

I doubt we will be returning next year to this establishment. Thank you for reading this. joan van noordt

dirty room, dirty towels, dirty bathroom poor front desk Etiquette, incorrect room at check in, false information when making reservation, eating area not clean, trash cans have bad smell.

I had booked a room May 29th check out May 30th. My family was going to the Opera in Los Angeles and we did not want to drive home the same night. We live in the Palm Springs area. I got sick on May 29th could not go and my husband decided he would drive home that night.

I called Hampton Inn in Chino Hills, California and explained the situation, they would not even talk to me because this reservation was booked through Expedia. 00 I was going to pay at time of check in. I called Expedia explained the situation and I was advised of the full charge because of the lateness of the cancellation. The Expedia Rep.

said let me give Hampton Inn in Chino Hills a call and see if we could work it out. Hampton Inn positively said NO. I did not plan to get sick, this was not just a cancellation for…

The front desk night shift lady is inhuman. My first night checking in Friday 5/27/12. we were sitting out front of the hotel and called in to see if there were any rooms available, she said no to every room type.

We could see the parking lot was empty so we walked in and just so happen there was another gentleman standing at the front desk with this same lady and guess what we got a room. She told others there were no room also.

We Stayed 2 nights checked out on Sunday morning 5/29/22, but we decided to stay in town and went back to the same hotel to have to deal with the same lady. She was even worse than the first night and so rude.

She kept telling us we were not gold members or any type of members and that who told us lied and that the guy who told us the first night that we were…

Hello,

I stayed at the Hampton Inn Washinton DC Convention Center last week (5/15–5/19) and my dental night guard was apparently thrown away by housekeeping while I was there. It was next to the sink and could have been tossed when the hand towel was taken. I didn’t say anything at the time, assuming I could get a new one and not wanting to get anyone in trouble. Unfortunately, I’ve just found out that my insurance won’t cover a new night guard. Can you please let me know what I need to do to be reimbursed for this? The cost is $625.00. I did call the hotel directly, but they didn't seem able to address this issue.

Best, Deborah Fernau

Hampton Inn Wooster Ohio double charged us. They charged obviously for late arrival on May 20th, then again for the same date. I had called beforehand to notify of the late arrival. General manager of the hotel is Gayla Messinder, Booking number is 94695995 for Ecklund, phone number for the hotel is 330-345-4424

When checking in we had called ahead and asked for a non-smoking room. When we arrived and went to our room the smoke smell was overwhelming. When checking out I talked to the front desk we were told it should have been caught by cleaning staff.

We were offered no compensation. My wife is allergic to cigarette smoke. We spent a miserable night in Shreveport. Not impressed with this hotel.

The night front desk staff (Jay) if that even is his name came to my room when I was FaceTimeing my father and told me get off the phone and be quiet or he’d refund me and have me leave. This was at 12am on the dot.

I was telling him about my night. After I said no and i will try and be more quiet he came back not 2 min later telling me to turn my tv down. I said do you even hear how low my tv is and he said yes turn it down now people are trying to sleep.

I had my tv at volume 16 and just turned it off. When I said well I’m just doing normal thing that I’m allowed to do and if it’s that big of a problem could he move me. He again says you can leave and I can refund you and lied about no other rooms being available.

My Dad was so upset at how he had talked to me and witnessed on…

Hello, my name is Johnathan Covey and my family 7 have currently sold our home in gilroy and have been all over town for the past 3 weeks and another 4-6 weeks to come. I went last week and was helped by the manager Eric G.

So he mentioned a great price but no pets so within a week I have boarded my dad to stay here well after 2 attempts by phone and no return call. He did mentioned they where sold out and ask to call back by end of week.

I did call and also was able to book online. We'll we are currently here tomorrow but the frustration part is being here I've been to the front desk three times and also sent an email have not had a return from the manager which is devastating because the family loves the property so much.

Feels really weird staying that your property and not having the…

First of all the past three times I have been there I have not been able to get the room that I want matter of fact I've been turned down twice due to stereotyping by your management and your crew.. com or just because I've been a great customer for many many years they gave me a basic standard room right above the front desk which is very strange to me but

that alerted me for what was to come the following day and check out now the charged me $215 which is the most I've ever paid there for the worst room I've ever been in not to mention I was accused of smoking in the room mind you I have not smoked in 22 years so I take that a little personal so they took it into their own hands and tried to charge me an extra $250 by running my credit card I believe 4 or 5 other times without my…

It has taken me over a week to actually write this message. I have gone back and forth thinking about this, but a week later I am still angry so here goes. From 5-6 to 5-14 we had a room at the Hampton Inn & Suites-Greenville-Spartanburg location.

The location was very nice, the staff were extremely friendly, and the staff who provided breakfast were remarkable, they were so personable and accommodating and did it with a smile! My complaint is that we were told housekeeping was only by request, which I did understand.

Daily I would go to the front desk, pick up new towels, soap, shampoo etc. Day 4 I had requested our room be cleaned, at that point we had a lot of used towels and overflowing trash. We came back no housekeeping, I said to myself OK, no problem, someone probably forgot.…

Not a complaint - a shout out to be recognized with a bonus Breakfast team: Soledad, Adaleni, and Andres - made our stay so exceptional. There customer service goes above and beyond - I hope Corporate recognizes their hard work and loyalty.

I recently used the Hampton Inn website to book a hotel room. Imagine my confusion when I arrived at the address on my confirmation to find a Comfort Inn NOT a Hampton Inn. All my correspondence regarding my reservation indicated Hampton Inn.

Was told by the desk attendant that it had not been a Hampton Inn in a couple of years. Then imagine my displeasure with my room and the facility as a whole. Peeling and broken furniture, knobs missing from dresser, dirty carpet and bathroom, loose toilet seat.

I could go on and on. The breakfast was poor at best. In a word, the place is a DUMP. My husband had to return to the front desk 3 times to have the key card reprogramed so we could get into our room. The staff was lacking.

The morning we checked out no one was at the desk. Sign said be back…

No tv service. We let them know first day. It was never fixed.

I went to the Hampton Inn last night (5/10) for a one night stay. I booked this thru Expedia. I arrived with my wife and had my paperwork with itinerary and confirmation. I approached the front desk to check in and was told there was no reservation for me.

I presented my paperwork to the clerk and she refused to look at it. She proceeded to raise her voice telling me I had no reservation and the hotel was full with no rooms available. The was both embarrassing and humiliating to my wife and myself, because there were about 20 to 30 people in the lobby listening to her rant.

The manager left the desk and went to his office and disappeared from the scene the clerk was making. I just stood there unsure of what to do, since the room was paid for in full. She then got on the phone with Expedia,…

I recently stayed at stillcreek location in Charlotte NC, I had no major issue until my daughter was rudely addressed by house keeping staff when asking for assistance with clean towels. When I was notified and went to speak with staff member she was talking out loud accusing my child of being a racist staff repeating " she acts like she never saw a fucking white person *** spoke with manger on shift at the time she was very nice explained what happened and

she did say she would speak to staff. This was just completely unacceptable and made our time uncomfortable for that point.