Holiday Inn

I called at 3:10PM to make a same day reservation at the Holiday Inn in Mesquite, NV on Nov 9th for my husband and his friend who are on the road. I was told by the reservation clerk that they had two rooms - I said I will call back after I check with my husband (who was on the road with spotty cell service), The reservation clerk said they were very busy and

she encouraged me to HOLD the rooms with my credit card and my husband can use his card when he checks in. I said fine, that I would check with my husband and call back right away if they didn't want it.

The clerk did not mention that I would be subject to a penalty fee if they canceled right away. After I hung up,my husband called at 3:15pm, and said they found a room in Boulder City, I called back immediately to the reservation…

I was stolen from 200.00 dollars worth reimbursed half with general manager not returning my calls

com do I pay almost double the price?!! 99 just modern day highwaymen. 00 and didn't know what the other money had been taken for? Won't be staying again if there was a minus rating you'd be getting it.

We were recently made an offer by Holiday Inn Club Vacations. The offer was that for $249 we would get a three night stay at one of their resorts. If we attended a two hour tour we would get a refund of $149 and 20,000 Holiday Inn Reward points. We believe they purposely failed to provide the time and location for the tour so that we ended up violating the rules and they then charged an additional $300 to our credit card. Following are the details.

On June 6th, my wife called Holiday Inn Reservations to make reservations for a hotel in LaPorte, TX. The reservations agent asked if she would be interested in a special offer from Holiday Inn Club Vacations. She agreed and the offer was as described above. Thinking this was a points system like Holiday Inn Rewards, she agreed. We did not…

As I was checking in they said they did not have a reservation ... then she said wait , you were suppose to be here last night. I clearly had my reservation number and my hand written notes from my phone call from July !

Their mistake but wanted me to look like the fool in front of other guests. They got that corrected then she said in a loud voice .... your credit card is declining do you have another !!!!! I was so embarrassed!

I’ve never had a card declined ! Never written a bad check ! Pay all my bills on time every time and I have some loser behind a desk announcing to the ones around that my card declined !!!!!! We are here on business and these people are in the same business as me and I know a lot of them !

I’ve never been so embarrassed! They say they did not charge me for the…

I was not reimbursed my security deposit and I have called the hotel several times. No-one has helped me and no one has called me back. I did not leave my room a mess or break anything. I stayed at the Holiday Inn Birmingham (Alabama) Airport from 10/10-1012 2019.

65 more than I was supposed to. I need someone to contact me immediately so I can understand why Was chawed more than I expected to pay and how to get my money back.

My husband and I stayed at Hoilday inn scotch corner Richmond 31st ioctobet one night . On the morning of of leaving I fell in the bath as the bath rail was lose ( it did not come off) I filled accident form .

The next day the front desk rang me to offer me 5,000 points which I declined . Manager rang Monday at work. did not ring back till Wednesday . Still only offer me same . Said it did not come of wall as if did not fall .

And could not take it further because it would come back to him because no customer service . I would like to say it has put me of staying at Hoilday inns and I think he was very rude not like his staff .

Below is a write up of a recent experience with Holiday Inn Club Vacations. While I realize they are a separate company, one of Holiday Inn reservation agents put us in touch with them, therefore, I feel Holiday Inn Hotels is at least partially responsible.

Briefly, Holiday Inn Club Vacations failed to provide details, time and location, regarding a required tour which caused us to be in violations of the Terms and Conditions, a copy of which we never received. ) and not being able to contact us by phone because we did not have voice mail.

I have never in my 78 years been involved in something so totally and outright fraudulent. If we do not get this resolved Holiday Inn hotels will no longer be part of our…

I booked my accommodation on 14th Oct at below mentioned Hotel for my stay from 22nd Oct to 25th Oct 2019. When I reached the Hotel the front desk person told me that my reservation is cancelled and he does not have a room for me, I was given no reason for cancelling my reservation without talking to me and at the end of it after spending an hour at the front desk post my 7 hrs travel I was finally given a room after begging to the hotel manager. This is UNACCEPTABLE.

Please call me back on 813-508-1341 with a good a honest explanation.

Holiday Inn Express San Jose Forum DEL CENTRO EMPRESARIAL FORUM DOS 150 Metros Sur y 50 Metros Oeste San Jose 10903

Attempted to call Holiday Inn Express Odessa to clear up confusion on my stay and bill. You employee was confused and had no idea how to answered my question without being argumentative. After 15min of holds and confused conversation, I still have no idea how I was charged and she sure as hell don't.

Very dissatisfied with her customer service and sarcastic attitude.

My wife got bedbugs at the Albuquerque, NM “Old Town” Holiday Inn Express Hotel. It will now cost $800 to fumigate our home. No one will answer my call I guess it is small claims court for them!

seems they forgot the steep incline at the entrance. Then, the doors are difficult to open. Not all of the halls have elevator access so for me, arriving in the middle of the October storm, I figured I could get a bit of help getting my bags in... nope.

The reason for my visit was a conference. I called and spent an hour on the phone with Lori from sales who booked us in so I could explain my food allergy. It's not an I don't like it, it's the last time I ate an onion I was intubated and taken out in a chopper. Not fun.

She assured me that it was all taken care of. Not so much. 3 green veggies on a plate with a tiny piece of pale chicken is not going to cut it. And she neglected the rest of the meals.

I specifically asked for the maids to not enter the room. She said not a problem and…

Traveling along the I-80 as any one who has may know can wear one down to the soul. here i am day 3 of what seems to be an endless travel. To many dead lines to make, little hearts left broken not really understanding why they are okay that mommy is not there once again.

this creature called work stills so much from our lives. in all this i find myself car trouble to far from home but near to the destination. a common problem Ford doesn"t hold accountability for and its simple cost of repair leaves me financially on my Knees.

to be here 5am in town once again new to me but pre-booked to an event i care not to know more about. and though i am already late Christina at airport east location made me feel as though i stayed there regularly.

Aloud to warm my wary soul and drink a very good…

Your new commercial is really downgrading people who don't live the "what" life. Bad idea in advertising. You of all corporate businesses should know that. That's how you got where you are Shame.

Holiday Inn Express & Suites Downtown Ottawa East 235 King Edward Ave, Ottawa, ON K1N 7L8•(613) 680-8006

Good Afternoon, MY issue that made me fume.... First of all to explained my mom live in a residence for Alzheimer about 7 or 8 min walking distance from this specific Holiday Inn Hotel. So on Wednesday October 16th,2019 we were advise by the doctor that my mom would most likely not survive the week. So of course we contacted the family to let them know about this situation. Of course we stayed with my mother until she passes away. We stayed with her 24 hours a day at all times to make sure she didn't pass away alone and so we could spend as much time as possible with her before .... So after reaching out to my mom's family her sister's they came down immediately. They travelled from…

on friday 1st novemeber we arrived at the Holiday Inn Eastleigh - Southampton. On arrival (early evening after a long journey) we were given our room key. On enetering the room both windows were wide open and the room was none other than freezing, we put this down to the room maybe only just cleaned but even still its the beging of novemeber and the weather outside was horrendous.

We shut the windows and went down to get a bite to eat as it was late and needed to get my little boy to bed. After eating and going back up to the room there was an extremely strong smell of cigarette smoke coming in through the vent in the bathroom we shut the bathroom door and had to open the window.

My little boys put up bed was put underneath the window so it coudnt stay open for long as he needed to sleep…

Not told about extensive construction. Agent told me she booked me for a king room suite with hide a bed and baby crib. The room was neither a suite and dis not have hide a bed or microwave. This was an extreme disappointment.

We stayed as limited room available in area and to tired to continue to travel or move rooms. Room clean though. Staff courteous. Booking agent should have informed me of construction and got room correct. Terrible. Simply terrible

Room card key did not work, staff were helpful but at the end of the day if i can not get in my room what is the point, this happened every day and after 3 weeks it becomes more than a joke, my company pay good money to you, i would expect some sort of discount or recompense

I was stolen from and not reimbursed for all the items stolen

The holiday Inn tells blatant lies if you needed customer service at the corporate as well as holiday In sites. We were treated unfairly, ridiculed by a desk representative. After they showed no disregard to our complaint. Holiday never resolved our concern and our stay requested.

They put my wheel chair bound father on the 6th floor. What happens in a fire or other emergency. How does he get out.

I picked to stay here because it had a pool so that my nephew would be able to swim. The pool was so gross. the sides looked like they haven't been cleaned in years, there was sand in the pool (which is weird because there isn't any sand around where this pool is) all of the handles and

lights that were iunderneath the water was BLACK (like to were its coming off and going onto your skin and bathing suits). Our shower doesn't drain until after you are out of the shower, so I was showing in inches of water (which is gross) the microwave doesn't heat up a bottle ( it was in there for 3 mins and still cold).

I will never be stay at this hotel again and wouldn't tell anymore to stay there. I'm very disappointed and I would have picked a cheaper hotel if I knew this was going to be what I was…

My wife and I will NEVER stay in another Holiday Inn for as long as we live. I live near Albuquerque New Mexico and have a reservation near the airport for Saturday Nov. 2, 2019. I tried to call the motel and could only get some lady in the Philippines.

I have had to deal with Filipino ladies before and unfortunately even the ones who work for Holiday Inn DON'T speak fluent English like me. I asked her to transfer me to the US, preferably the Holiday Inn near the airport (duh) because I can't understand her well enough to get my question resolved.

I was polite but told her to transfer me or get someone who spoke FLUENT English. The phone went dead. This happened twice. I am actually glad this happened. Last year my wife stayed at a smaller motel near the airport and it had a smaller…

It is 10:00 pm on November 1, 2019 and I am spending my night listening to adults and children running and screaming in the hallways. Kids are playing basketball by the elevators and this is happening all over the hotel.

When I stepped outside my door I met some adults and was told it was a hockey tournament and sorry for the noise. I called downstairs to the front desk and was told someone would be up to deal with the noise.

Nothing changed and the noise continued. What does a hockey tournament have to do with parents and kids disturbing the rest of the quests in the hotel. Frankly my dog is better behaved in our room. This is the first time I have stayed at the Holiday Inn and it will be my last.

There is no excuse for this behaviour or for the hockey tournament parents and kids to…

My daughter is a flight attendant so we travel quite a bit and any chance I get I stay at a Holiday Inn, I have always been very satisfied! We recently planned a trip to Honolulu. We fly stand bye so normally I don't book a hotel, but we saw that there were 35 open seats so I went ahead and booked it for 6 nights less than 24 hours before we were supposed to get there.

The next day we found out there were no open spots, this was heartbreaking enough because we really looking forward to it and we had friends there. We tried to cancel the hotel and they said there was no refund, we did not realize that.

Especially since we just booked it less than 24 hours before. The website we booked it through said they had no problem refunding our money as long as they had your permission. We begged…

Accident - Slip and Fall on 10/30/19. The shower was very slippery and I slip and fell. Causing me to fly out of the shower with the shower curtain. Hitting against the commode and wall finally landing on the floor outside of shower.

Called the front desk to inform of fall, ask for availability of mats to put to inside the shower to prevent another fall. Was informed by Stephanie that they did not have anything for me to put a towel or a blanket.

No assistance provided by hotel staff. I asked was security measures are taken in case it where an elderly. I'm not an elderly but informed that my room had no showbars inside . I informed my room had no bars inside the shower.

I'm reporting a fall and the shower is slippery and no assistance was provided other than we don't have anything put a…

Accident - Slip and Fall on 10/30/19. The shower was very slippery and I slip and fell. Causing me to fly out of the shower with the shower curtain. Hitting against the commode and wall finally landing on the floor outside of shower.

Called the front desk to inform of fall, ask for availability of mats to put to inside the shower to prevent another fall. Was informed by Stephanie that they did not have anything for me to put a towel or a blanket.

No assistance provided by hotel staff. I asked was security measures are taken in case it where an elderly. I'm not an elderly but informed that my room had no showbars inside . I informed my room had no bars inside the shower.

I'm reporting a fall and the shower is slippery and no assistance was provided other than we don't have anything put a…

incident details: I had booked to stay at the holiday inn whilst I was having surgery in London. I had purposely taken my monzo travel card to safeguard myself against theft whilst in the private hospital as this runs off a zero balance until I transfer funds as and when needed.

I didn’t anticipate needing money whilst in hospital but thought I’d take something just incase. For this reason I left my purse and personal belongings in my locked hotel room. When I came out of surgery I had a missed call and text messages from my bank to advise that my card had been blocked due to suspicious use.

I was instructed to call the bank immediately if this was not me. I did this after calling my partner to check that he had not used my card. I then called the hotel and spoke to the manager who kept…

10 stayed at Holiday Inn Almaty, Kazakhstan. Payed mine stay upon check in with credit card and confirmed with PIN. During check out wanted to pay ordered taxi with the same card. Lady from reception desk charged my card again for hotel accommodations and taxi, no PIN required so she violated privacy data as I haven’t confirmed value charged on mine credit card.

Instead good bay I’ve got advice that I should listen to her. So now I have to write appeals to mine bank to your hotel as you have incompetent stuff on reception. Even saw in reviews that this is common practice in your hotel.

Horrible and Stressful experience . Arrived at the Hotel to be Told My reservation was not Valid. That the Hotel management Goes by a code of first come first Serve so therefore my room was already taken even though i reserved it 3+ days earlier.

DAVID presumed to say there was nothing he could do and he would downgrade my Suite to a Standard room same price or a refund. A lady who seemed like she was just dropping by kindly took 2 minutes and automatically realized DAVID placed family in the WRONG room the room I HAD RESERVED.

so the family had to move out, the room had to be recleaned and instead on checking in at 3:00 as reserved i had checked in at 6 O'clock! RIDICULOUS. Really Expected More.

00 back by listening to a presentation!! 00 which I did and I could use my deal by the end of the year. We can’t do that and was hoping I could get some sort of a refund. I thought the person was short with me and said I had no other options.

Needless to say you have a very upset club member (577121255) and I don’t think we will be using Holliday Inn Express in our travels this winter.

Horrible and Stressful experience . Arrived at the Hotel to be Told My reservation was not Valid. That the Hotel management Goes by a code of first come first Serve so therefore my room was already taken even though i reserved it 3+ days earlier.

DAVID presumed to say there was nothing he could do and he would downgrade my Suite to a Standard room same price or a refund. A lady who seemed like she was just dropping by kindly took 2 minutes and automatically realized DAVID placed family in the WRONG room the room I HAD RESERVED.

so the family had to move out, the room had to be recleaned and instead on checking in at 3:00 as reserved i had checked in at 6 O'clock! RIDICULOUS. Really Expected More.

I booked a room within a wedding block over the weekend . Keeping in mind I am also an ihg gold member . I called and let the front desk know we would be checking in late due to the wedding And we would be traveling with 3 other couples that also have a booking .

I received a call at 11 pm stating my room was being cancelled due to a “pipe breaking “ and they are completely booked . Therefore I need to find another hotel . I went on to explain its not that easy I am over an hr from home and I am traveling with 3 other couples who are also booked at that hotel Not to mention it is 11pm .

The front desk argued with me and was not very pleasant about the whole situation. After telling them I still had to come to the hotel to bring the other guests so we would just talk once I got there I…

Was told when I made reservations I could call the morning of , for a early check in , it turns out that was not true. I talked to manager and he was not helpful at all to my problem.

We had to be at wedding at 3pm and needed to be on the road to get there by 230pm. Very unhappy with the service I received and will never stay with holiday inns again. Confirmation # 3932157467

I stood at the Holiday Inn from 10/18/2019 to10/25/2019 and rented 2 rooms for the money that I spend I expected more because 1 they had humidifier in the room that every night I had to empty because it would beep all night and my wife called front desk they said they would send some one but nobody would show up.

2 they had 2 elevator and 1 was broken and the other one was being use by housekeeping and contractors so I would have to carry a stroller and baby down and up three flights of stairs every day . 3 then you go have breakfast and as you are eating some bum dirty off the streets walks right in and is touching the food and serving him self and toaster did not work legs on bed was water longed I have pic just have to figure out how to up load from phone

Saturday night. Now after 12:30 an People standing outside hotel making so much noise. Impossibke to get any sleep at all. Complained an hour ago to the front desk. No action was taken. Holiday inn-4325 hamilton blvd allentown pa

My complaints are as follows, firstly your manager couldn't care less if he was paid to do so, we stayed on the 25th October 2019 and paid £14 on top of the room for parking. Went out to eat to find on our return the parking had been given to another customer.

The manager was too busy to talk then only offered a refund once we complained. Breakfast was also cold, eggs were watery and tasteless the rolls were drying out the sausages lacked taste we had 2 rooms and were very disappointed

Was told when I made reservations I could call the morning of , for a early check in , it turns out that was not true. I talked to manager and he was not helpful at all to my problem.

We had to be at wedding at 3pm and needed to be on the road to get there by 230pm. Very unhappy with the service I received and will never stay with holiday inns again. Confirmation # 3932157467

We are currently staying at the Holiday inn express Biloxi and last night my service dog barked to wake me (alert me ) my sugar was dangerously high 892 My bag with my insulin could not be located we ran out in a frantic looking for it my dog did bark when I left the room but this morning I received a call from the manager who 1 could barely speak English 2 was extremely rude about the situation .

This is the second time I have encountered an issue with this company about a service dog on the premises . Last time I stopped by do see my mother in law at her room in FL . And had my service dog and 2 min later someone called her room saying a few would be charged for me having my “Service dog there “ .

As much as I travel and I used to love your establishments this has turned me against it…

We checked into the Holiday Inn, Budd Lake, NJ on Friday evening, October 25, between 5:45 and 6:00 pm. We were being driven from Newark International Airport by a Lyft Driver named Martin. We asked Martin to wait for us as we checked into the hotel, went to our room to change clothes, and then came back to have Martin drive us to a rehearsal dinner at Perona Farms in Andover, NJ.

We told Martin we would come back down within 20 minutes for him to drive us to the dinner. When we came down to the lobby about 25 minutes later Martin was not there. We waited another 15 minutes and Martin still did not show up.

Eventually we decided to call a different driver using Uber to take us to the Perona Farms. When we finally got in touch with Martin via text message, he told us that the reason he was…

I had just climbed in to bed started to fall asleep, then could hear an odd noise turned on the light and saw a mouse. Went to the front desk to get a new room, the fellow gave me a room the a jacuzzi tub which I guess he figured would fix everything, however since it was 10 pm and I needed to be up at 2am I wats not concerned with the ‘upgrade’.

When I checked out, I was charged full price for my stay. I believe for the inconvenience I should have been not charged at all I am not happy with this service at all! My confirmation # 27372733 I checked in October 22 and departure was October 23.

Car damaged at your hotel Lack of care Lack of information Lack of anything professional

On September 30 we completed our transaction with the following message sent to us . Seeing the words thank you for confirming made us believe we had a confirmation of our reservation 2) Sending our credit card information made us believe we had a confirmation as well . 3) signing and initialing different areas made us believe we had a reservation

Hello!

Thank you for confirming your event!

Your onsite contacts for your guests welcome arrival will be Janie Carpenter, janie.carpenter@ohmhotels.com and Alison Barnes, alison.matthews@gmail.com.They will be able to assist you with reservations or any questions you may have moving forward. Our entire team is eager to welcome and deliver great service to your guests.

Our sales team is always available to you, and will be in touch with you…

My husband and I stayed at Forsythe. As you can see it was unbelievable.. We have stayed at this Holiday Express many times before and never had a problem.. Im sending you this email because I thought you needed to be aware of this situation..

Nearly a year ago, (Oct 26th and 27th, 2018) I stayed in a Holiday Inn Express in Mishawaka/Granger Indiana. 58 for the two nights. 58 out. That is $250 OVER the amount they were entitled to. They never provided me any explanation until I contacted them.

They said that since I signed a non-smoking agreement, then went ahead and smoked in my room, I owed them an extra $250, which they went ahead and helped themselves to. One problem with their story. I DID NOT SMOKE IN THE ROOM. I DO NOT SMOKE. I NEVER HAVE SMOKED.

I am a member of the Church of Jesus Christ of Latter Day Saints. Smoking is against the teachings of my faith. I have no idea why they would accuse me…

The power has been out since 1pm and there is no running water. We were told power should be back by 8pm. Still nothing. The staff are doing the best they can. My complaint is about management. There is no direction or assistance from him. Do you know that the staff were told to charge for bottled water??? Until my colleague said - You don’t have running water, you can’t charge for that! The manager should be talking to the visitors and handing out the water. Instead he skirts by everyone to tell the staff what to do and runs away leaving them to take the brunt of visitor complaints.

I swore I would never stay in a Holiday Inn ever again since the carbon monoxide incident in Golden BC, but my National Union Office booked our fall meetings here. I will be strongly recommending we not use…

First and foremost I love staying at the holiday inn, have been many of times without a problem. Unfortunately I had to cancel my stay last min “day of” do to a passing in my family and traveling over two hours away from my family was not something any human would do considering the circumstances.

The following day I go to pay for part of the arrangements for the funeral and my pre paid card is denied. It was only three bucks on the card. I was baffled because I know I’d not spent any money.

I checked my card and not only was the money gone, I’d been charged for the entire stay. I called the hotel and they denied me. Mind you the girl I spoke to claim she couldn’t help me but didn’t fail to mention it’s nothing she could do because manager wouldn’t be back in until Monday.

I asked her…

I have never written a review about anything before, and even though it's been a few weeks since our visit to this hotel, I felt obligated to warn others who make vacation plans that include services from Holiday Inn Express & Suites New Orleans Airport South 110 James Drive E, Saint Rose, LA. This is the review I sent through Goggle and TripAdvisor.

The room was very nice, however, we chose this location simply based on the fact that they provided shuttle service to the airport. Shortly after checking in with John (which is when we made arrangements to meet the shuttle the next morning at 6:30) my husband went down to the lobby and overhead John speaking to someone on the phone about "lost keys to the shuttle"; "hasn't been able to be used for awhile".

So my husband asked John if the…

I stayed at the H I in Jefferson City, MO on 10/17 thru 10/20. Housekeeping emptied trash in the bedroom, spread one bed, but not the other. (Indicated that there were personal items on the bed) not true, Nothing was on the bed but linen.

The trash was not emptied in the bathroom, Clean towels were left, but nothing was cleaned. Called front desk, was told to move to another room. Packed up and a young man was sent to clean the room. Front desk told him I said that I would stay in the room.

(Not true) I had to pay for the 3 nights in advance. Front desk indicated that since I moved to another room, that was all she could do. There were no towel bars in the bathroom. You can hear everything going on in the hallways and low toilets.

Much thought was put into the lobby. Too bad that same…

To Whom it may concern,

As a long time Priority members (780373601) I have to make my initial complaint concerning one of your hotels (the Holiday Inn Express in Toledo OH on Secor Road. My husband and I were traveling from Maryland to North Dakota and stopped for the night in Toledo, OH. On our way there I called ahead asking about prices and various discounts. I was quoted a price of $117.00 which included all discounts and taxes. I told the clerk that I would call back later after conferring with my husband. Before I called back we arrived at the Holiday Inn Express and when I went in to check in I was told that the room would be $123.00 plus taxes. I explained that I had called earlier and was quoted $117.00 which included taxes. The person behind the counter stated that she couldn’t…