Holiday Inn

Holiday Inn in Brunswick Georgia denied us access due to a service dog registered srda which is a violation of ADA . The general manager at this location Jean Mullis was rude and combative I have been unable to reach anybody with upper management therefore have no other option but to file a lawsuit and a formal complaint with the Ada

There were mice running in the hallway. Hard telling what else was going on considering this was a main hallway.

Coming off a busy 24 hr shift, I came to see if I could get early check in at holiday inn express utica, and while by 930 am about 10 guests had checked out, Megan who was at the front desk flat out told me she absolutely cannot even try to see if she can get a room ready so I can check in early, she said absolutely no one check in before 3pm, even if you are aspire member.

To me this is zero hospitality while IHG prides in true hospitality to all guests and other guests don’t need to go through this!!

I arrived on Friday Aug 6th to find that my room still had food in the refrigerator from the previous stay of another person and my sink was not draining. I was switched to another room to find that there was hair on the mattress and dirt on the toilet seat, clearly showing someone previously used it and it was not touched by housekeeping.

We were then moved back to our original room with us being told our sink would be serviced, the smell in the room was offensive and it lingered. We had food crumbs on the floor from the previous guests. The wallpaper was dirty and the bathroom had a very distinct odor.

The children noticed stains and hair in their bed and immediately became uncomfortable. We had to switch rooms 3 times and each room had terrible quality cleaning. The front desk tried…

Hello I've been a housekeeper for over 10 years now I have never in my life been mistreated or disrespected I've been working for a Holiday Inn Express and sweet for almost 4 months Ms Claudia didn't like me from the beginning. I was working a 40-hour per week now she done cut me all the way down to 19 hours per week she's been very disrespectful discrimination and false definition and this is ridiculous for someone to get mistreated like this on a job I don't know what to do I don't know if I should find me a lawyer and

let them take it from there she treat the other employees very badly it really doesn't make any sense for her to treat people like that 1251 Hypoluxo Road Lantana Florida 33426.. the hotel is not all to the correct circumstances don't have enough towels don't have enough…

After driving for hours, we stopped at our RESERVED room at Holiday Inn Express in Crossville, TN on Peavine. Our first contact, Emily, was very flippant and said our room was not ready. m. m. m. She said the room was still not ready.

I said 'times up' we need our room. She became very rude, short, and immature. Amanda came to the front desk and Emily said 'you can take care of these people while I go in the back'. Amanda took over, was professional, gave us a different room immediately and everything went smooth as silk.

While speaking with Amanda, Emily kept walking around the lobby, yelled over our heads to Amanda about trash, coffee, etc. Emily does not have the right attitude nor maturity to work with the public. She is definitely not a good contact for IGH.

I am extremely…

I have booked 2 rooms for Aug 9-11 at the Holiday Inn Houston Webster, confirmation numbers 38946050338 and 39109830279 and 2 rooms for Aug 11-12 at the Holiday Inn Houston Hobby Airport, confirmation numbers 39107036277 and R2505927236. My husband is 82 and quite ill.

I tried to cancel the reservations and get refunds. The Webster hotel said no refunds. 24 for the conf. number ending in 277 and said someone would contact us later in the day about the 236 room. No one did.

I don't understand what has happened with the Holiday Inn. We have stayed at the hotel all over the country over the years. My husband was a consultant who traveled and stayed there many times. Why do you have a no refund for cancellation policy.

We are both Veterans, in our 80's on a fixed income. How can you…

I stayed at holiday inn express in Columbia SC . I was charged 2x for my stay on 4/24/21. When I contacted operations manager Stephen Ussery he said there was a software error for the month of April 2021. And would be refunded .

After emailing numerous times he said I need to contact my bank to solve this problem. I think I should be refunded from your corporation since it was your error. Attached is copy of my bank statement. 76. I shouldn't have to contact my bank since this was your error. 1 845 473 2341.

Joseph souza 9 Mitchell ave Poughkeepsie ny. com. thank you

Hotel room condition were one of the worst I have encounter. I travel for business and will never recommend this hotel to my business partners. Below are photos of the bathroom. The base boards in the room were peeling as well. Room 417!

I've had the worst experience with the Cherry Hill location. I was racially profiled, discrimated against and accused of stealing. I swiped my card for tide pods in the pantry. The next day I was escorted off of the premises after staying at this location for 2 days no issues or disturbance from myself or guest.

I'm extremely embarrassed and hurt by being treated as such. I was charged 100 dollars for tide pods and I think that's extremely upsurd. I would like my money back asap. I paid 300 plus dollars for a drama free stay and I didn't get that at all.

I contacted Holiday Inn Express - Marion OH on July 29, 2021 due too an emergency I was unable to travel. Therefore, I needed to cancel my reservation for July 31, 2021. I was told they could not cancel - 7 day cancelation time.

First, I was not told of this cancelation policy.

Secondly, with my many years traveling I have never heard of 7 day cancelation notice. Would you please check this matter, and correct my charge for this error. My contact number is 8129877572 - Donna Cambron. Reservation in the name of Robert Price.

Dr Price made this reservation for me. Cancelation #11444588.

I was charged an extra 65 dollars and I book on line and it was 113 dollars online no more and then the room was dirty there bathroom door was locked and it took them 3 hours to come unlock it and then I asked for towels and they said they were out asked for manager and they said they were no manager there and

that the reason the room was dirty was because they were short staffed I think I should get 2 nights for free the one I stayed in was in statesboro ga I will never stay there again

Not a complaint. I want to say thank you to both Nigel and Judy at Holiday Inn Clearwater Florida for being outstanding employees! I travel A LOT! I’m retired from NASA and have my own business that requires a tons of travel.

I’ve stayed in many different hotels. These folks have been top notch front desk associates. I hope Holiday Inn recognizes the efforts they make to keep guests happy.

STATEMENT OF SHERILYN MUL HOTEL STAY AT HOLIDAY INN EXPRESS, APEX, NC I, Sherilyn Mul, make the following statement regarding the overcharge on my American Express Bill while I stayed at the Holiday Inn Express in Apex, North Carolina. 80. 1. 2.

Downloaded to my USAA AMEX account, is the confirmation of my stay at the Holiday Inn Express, Apex, NC. This confirmation details the amount I will be charged per night. 00. I should also receive 20% off this final total.

Downloaded to my USAA AMEX account is the Hotel provided receipt of my final charges during my stay at the Holiday Inn Express in Apex, NC. 00 per night. Statement of Events of…

There were 2 holiday inns, side by side. I reserved the one with better looking pool (no free breakfast) for the kids so they'd have something to do while we rest from traveling. After checking in at about 5 on a Sunday, we find out the pool wasn't open until the next day, after we'd already be checked out.

I called downstairs to see if the kids might could go next door to other holiday inn and they said they'd check. I never heard back so while I was downstairs I asked again and was told no. Poor service to not call me back and let me know and they were rude about it when I asked.

the people at the front desk were rude and not very nice. The bartender was more concerned about smoking than taking care of the customers. The front desk staff when i asked where nasty about that i asked them. I will never ever come to a holiday inn property again.

I have the room tomorrow night and wish to cancel it.

How Tampa telecom Rm 218 has mold on the ceiling. I can't figure out how to attach foto. In addition to looking disgusting it makes me wonder about other cleaning maintenance issues.

Stayed at the Holiday Express in Deming, NM. Tub surface was very slippery, was very concerned that I would fall. There was a hand bar. Very scary.

My stay at Holiday Inn Express Valley West Salt Lake City Utah on July 24th was unsafe and unforgettable. I chose this hotel because of the water park. The water slide was locked and unusable. The pool was so over chlorinated it made our eyes, nose and throat hurt to the point that we left within 10 minutes.

No pool towels were available so we had to walk to our room soaking wet. If that was not enough, at 12:20 PM the staff and fire dept. were banging on my window. A child had locked itself into it's room alone.

NOT MY ROOM I stay with my children! The fire dept was called to break into the room. The firemen used an ax on a metal door to retrieve the child. What a lot of unnecessary noise. Why bang on my window?

It woke my children and caused them fear. I called the front desk to…

Housekeeping did not place clean tiles in room, Bed were not made each day. I had to go down both days and get towel for both room. 2nd day of stay there was no hot breakfast. Claim ovens were down.

I asked staff about the towels and was told just come down and get. When I asked for manger was given a card and Told to call her. It was front desk number. He answered while I was standing there. Given run around.

If I wanted to have to do my on housekeeping I would have stayed at a airnb. Vacations are about relaxing not having to do light housekeeping. This is the IHG in Hot Springs, Ark. we will not be staying here again or any of your properties again.

I have stayed in holiday inn number of times, but today’s experience is the worst experience of my life. Room is like a prison, to much suffocation. Room size is 7*10.

On 7/22/21 through 7/25/21 I stayed at the Holiday Inn Express at 120 N Pottstown Pike, Exton, PA. During my stay, a garment bag with a suit and shoes were stolen from my vehicle. I have left several messages for the general manager, Lyn Finn (not sure of the spelling) and she has not called me back.

In my voicemail I stated I wanted to know if there is security footage of the parking spaces near the front entrance of the hotel that might show someone stealing my things. The longer it takes her to address my issue the less likely the footage will be there.

However, she has chosen to ignore me.

We stayed at holiday in mansfield ohio had our reservation for like 5 months we get to the hotel check in they didn't say anything about the pool being closed which is why we choose this hotel is because it had a pool we asked about it they said it's been closed for 2 months we had no idea or we could have booked another hotel with a pool or 1 without a pool alot cheaper called customer relations and

was on hold for 3 hours they called the hotel and they told me at the hotel best they could do is 20% off of our stay cause we already had a low price and everyone is already paying more then us which was upsetting because we had our 2 children with us and they was looking forward to swimming so I called customer relations back and

they told me they contacted the hotel and they could give us…

We stayed in room 227 at the Holiday Inn Express in Corsicana, Tx. This has been the "go to" hotel for years as the rooms and service was great.

Not anymore. Welcome to "slumsville". Upon arrival at 3:30pm. Monday, we were told our room was ready. Upon entering the room, no towels, no washcloths, no tub mat. We had to go get some. The TV didn't work.

NOW, the worst nightmare of any hotel visitor. We left 2 hours later to go to our District meeting. Getting back to the room at Midnight. We're exhausted. Turn the bedding down and there it was. Dirty, blood stained sheets. THE BEDDING WAS NOT CHANGED AT ALL. I have plenty of pictures. I went to the desk clerk, showed them pictures, offered apologies, but that is all. We have no other rooms. I asked for new bedding. My wife and I had to…

Stayed in Holiday Inn Moss point in amoco Mississippi everything front desk lady very nice and accommodating even , there was a snack bar and told her if I can get a drink. I ask her how do I pay she said no need it’s free to help my self.

My family decided to extend our stay on and hotel , but the next day we are breakfast bd I sk the server for water and he pointed m to yo front desk by snack bar to get waters and lady at front she is African American and told me I can only get the small bottle and since there ‘s no mall bottle I took the bigger one but the gave me a bad look, her partner say ok.

That same at e can back from the beach and my teenage kid wants o go to the pool and we ask the font desk if get by thing at the sink bar and she was nice and told us to help ourself s ask Sid…

I made reservations with Expedia for the night staying at the holiday inn express in Oklahoma City. Paid for room with Expedia, checked in and lady at desk said I needed to put card on room for damage deposit and said nothing would be charged to it.

Go up to room and room has not been cleaned, door open nothing on beds. Go back down and she moved us to another room. Checked out next morning and 3 days later I see there was charge on card for room.

Contact hotel and for no response back from management, sent letter to hotel and still nothing. Hopefully I can get some kind response back from here and a refund for one of my charges from this hotel stay.

Our family stayed in Holiday InnExpress in Moss Poiny Amoco Drive Mississippi for 3 night. When we check in evening time front desk lady was very accommodating, she even offer free drinks to other occupants that already stayed in hotel , So the next.

day since the service was good we decided to extend our stay for another day . Evening front desk stayed we can get fmdrinks and snack for kids who is swimming in the pol. On our thir day in hotel my son got 4 drinks for each one of us , We we’re about to leave to got to beach front desk African Lady brought with her another lady stating that my son was stealing the drink.

Was so embarrassing that I have to return the drink , Day shift front desk is very rude . Even during breakfast the server told me if I need the drink it’s free at the…

As I was checking into one of your hotels the power went out and my account was authorized for the amount of 2 days and I was not able to check in due to that being all the money I had. I’m 9 months pregnant and no one cares about my issue or me having no where to go after something that was not my fault.

I even called my bank and they verified that this had been taken and my banker told your front desk that and they gave and I don’t care attitude. This was the worst experience I’ve had at a hotel and I will never be back and I won’t recommend this hotel to anyone.

A manager wouldn’t even talk to me. If someone from Corporate could give me a call at 239-841-7077 that would be great!

1. Used Toilet Paper roll hanging onto floor in the bathroom 2. Body Lotion is 1/2 way full not sure if it was replaced or left from last Guest so could not use- due to concerns that guest could have put open top directly into their palm. 3.

Asked could Shuttle drop me off to Amtrak Station 10 minutes away(closer than Airport) But was told that Shuttle only goes to Airport in Lewiston, ID

I booked a room with a double bed and a handicap bathroom. When I arrived I was given only half of what I asked for. They gave me a double bed room but no handicap bathroom. When I asked them to accommodate me like I was promised.

I was told there was nothing they could do today. So we took the room under the impression they were going to make it right the next day.... Well the next day they gave me a room with a handicap bathroom and a king bed but we have 3 adult and a child so that wouldn't work.

I spent hours on the phone and nothing was done to accommodate my daughter needs. And so we could ALL SLEEP TOGETHER. I AM NOT HAPPY WITH THE CUSTOMER SERVICE I RECEIVED!!!

I cannot locate my account. I am a meeting planner, so I know there has been activity (not the last two years), but prior to that there was. I have my account number which is 936-638-633. I cannot log in with that.

I have called at least four times today beginning at 8:00 am CT. (It is now 2:30 pm CT.) I was promised a call back with a wait of about 20 minutes. I called again an hour or so later and was told I was already on the list. I have tried again and cannot get through. I left my cell number which is 512-308-7088.

I would appreciate your help.

I paid on line and it was 113 dollar's and then they charged me an extra 65 when I got there but would not tell me why and then the room was dirty there was no towels the bathroom door was locked and it took them 3 hours to come unlock it and then the swimming pool was dirty and this was in Statesboro ga so I won't stay there ever again

I booked a room for 3 days in Manchester England from 7/10/21 - 7/13/21 located at 2 Oxford Rd Manchester UK. When we arrived and checked in our room there was a desk lamp that was on and we were unable to turn it off as the button was broken (and unable to unplug) as well as we had no cool air coming from our air conditioner.

The room was very hot and stuff. I went down and let the front desk know about this and they said they would have someone take a look at it while we were about about Manchester (vacation). We came back later that afternoon and the issues were not fixed so I went and talked to the front desk again and they said that they would have someone look at it still that evening.

By the time we got back to our room nothing had been fixed and the front desk told us that there…

Poor housekeeping , overcharged my card and would not return excess money

I stayed at the holiday in. Express on Lingelsville road in Harrisburg PA. I took my family there to go to Hershey park. I had 12 people in my group therefore we had 4 rooms between us all. One of the rooms had blood on the blankets so they moved us to a different room and the room they moved us to had a long hair in the refrigerator.

One of the rooms had a jacuzzi that exploded late at night and because my family member was trying to be reasonable and not complain until the next morning they said well you already stayed here so there isn’t anything we can do for you. They told him if he called and complained in the middle of the night when it happened they would have moved him to a new room…in the middle of the night???

Then the day we went to Hershey park I took pictures of my room…

My husband called for a room and was told there were no rooms available we passed by the hotel and there were barely no vehicles there so i called back on a different number and was told that there were rooms available just to come on in. Its really upsetting to learn that the worker had just told my husband no rooms available and told me differently.

We do spend alot of time at hotels and this by far was the poorest service we had encountered. Im concerned that the worker is racist against men because of how fast my husband was turned down but how quickly i was helped out.

My husband takes care of reservations and stays so this caused us to find a hotel to stay.

Saturday I had reservations at Lavonia Hotel. When I booked I asked specific questions at how many people would be allowed in the pool area and the guy told me there was no limit. He never told me anything about a party room I just learned that from the manager TODAY and she was no better than him.

Long story short after only being at the hotel for 30 minutes my party(5 year old birthday)was approached my the COPS not one but TWICE. We were asked to leave, which was not a problem because I would never want to stay there and they treat their guests that way.

All I’m asking for is my refund which they would not give and they would not let me talk to a manager. I have never been treated like that in my life. I got treated like I was a nobody.

The front desk clerk should NOT be the Face of…

, 5000 Hayes Place on 7/19/21. When we checked in we were greeted by a young man dressed as if he was with a biker gang. Our room wasn’t the cleanest, we checked in letting them know we would have 3 guests 2 adults and 1 child.

The room had one towel, the coffee machine had one cup of coffee and one ripped open utensil pack. We didn’t notice until morning that there was not enough toilet paper on roller and none to replace. I have stayed in may Holiday Inn Suites and this was the pits.

I would like someone to contact me ASAP.

I booked my room on line and it was 113dollars but when I got there they charged me an extra 76dollars and would not tell me why and then my room was dirty and the bathroom door was locked and it took them 3hours to come unlock it and then they said the reason the room was dirty was because they didn’t have but 2people working and

then my granddaughter got rash from the pool and they said it was because they hadn’t had time to clean it probably they had no coffee in the room no towels and the room smelt like cigarette smoke I don’t know if I will stay there ever again it was in statesboro ga

First, let me say I was born and raised in Bridgeport. I know the characteristics of the City quite well. It is a dangerous city and it is corrupt. That said, I chose to make my reservations there because our first experience at the hotel was awesome.

In fact, I have mentioned to many of our colleagues the experience was so great and the hotel so beautiful, staying there almost seemed like it was not even Bridgeport. I reserved three rooms. Two of the rooms were for our guests.

Both guests had to be moved to two different rooms. The first guest room there was a plumbing problem. The second guest room had a flood problem.

Additionally, our room's bathroom sink drained very slowly and instead of cleaning our room on the fifth day I had to call and request they clean it on day 6 and our…

We checked in to find out there is no refrigerator in the room after we were told that there would be one. Then we come back after leaving at 7:30AM in the morning to find out our room was not serviced, called the front desk they said that they handed us a paper with our room key stating that we had to request it which we never received that paper. I asked them to come service our room she said they already went home and hung up on us.

I my name is Tyrone Stanton I feel that I was discrimated against by one of your emplyees at the Holiday in Express at 2030 N. JACKSON St Tullahoma TN and would like to speak with someone I have been an IHG member since 2003 my member number is 812 878 458 my number is 352-552-2353 or 352-552-2471 I would like for someone to reach out to me ASAP if someone does not contact me about this situation I will take further steps to get this resolved. Thank You

This is one of the worst motels I have been in where I expected exceptional service. I have stayed here in the past, but this last visit was absolutely horrible. The front desk personnel, including the "manager" were totally clueless and inattentive to any concerns for their guest's comfort.

The rooms were very nice, but the rest of the motel was dirty. The two public restrooms were out of order the duration of our stay. The pool looked like dirty bath water including a hair ball floating in the pool and was never maintained while we were there.

The hot tub was out of order and also never cleaned. There was no information, other than a tattered binder, for available restaurant information and when asked for recommendations, the front desk staff was ambivalent to our needs. My history is…

First, we made our reservations thru the number listed on the Orange Beach Holiday Inn on the Beach site. We used our IHG membership. When we got to Orange Beach (over 600 miles) they told me we did not have reservations even though our confirmation showed it at Orange Beach on the beach for a certain price.

We were told they had a room but could not match for the price our confirmation showed. They said we had a reservation in Gulf Shores that was not even on the beach. This was a non refundable reservation for 5 days at the Orange Beach on the Beach. I.

Of course, it costsdouble what we usually pay which I was told was what the average rate was running now. We have stayed there several vacations and like the service and staff so, we paid the rate. The other problem was that we watched…

Checked in for a week through housing authority from Thursday to Thursday left for the weekend came back to find out they had given my room away bagged my stuff up stole my belongings I've contacted the Governor of NC Wilmington police department and my manager with housing never in my life have I been treated so poorly I've stayed at several of your hotels before never has this happened I'd appreciate someone contacting me 9106167630

The room was clean but the bed was a disaster. The bed literally was sunken in the middle like a giant hole that I kept sinking into. No good sleep at all. The next morning we let the front desk person know he had initials KT or KP I believe and he didn't say or do anything just handed me my receipt and sent me on my way.

It was room 228 at the Grenada,Ms location. i got the room late Sunday/early Monday 7/12/2021

Hi, I didn't have time this is the same room I stayed in last time I was there. Room 201 needs upgrades bad the paint is peeling in the bathroom and the hot water or lack there of. We had lukewarm to cold showers and I didn't have time as I was helping build a Camp and didn't have time to come down to speak to you.

I lost my lip chap under the bed and went to go get it well I was disgusted and mortified. Gum, nerds, pop bottle and a few coins i use to clean hotel rooms. Staff are wonderful but the rooms leave less to be desired.

Thanks for reading what I had to write Tara

I had rented the meeting room for a graduation party and they let someone else use the room that morning after I had it set up. I also rented rooms for the weekend and was told I would be discounted for them and wasn’t.

Someone tried breaking in my car and the manager wouldn’t come in to help said it was her weekend off. I did make a police report and they even said the manager should have come in to view their cameras.

Several other complaints please contact me to discuss the details. I can be reached at 15673129442 thank you

Holiday Inn Express East, Billings Montana. Under severe construction, driving up it looked closed, check in area loud and diminished, room and facility strong chemical odor. TV did not work moved to different room, no assistance. Carpet and 5 gallon buckets of adhesive stored at ends of hallway.

If properties are under construction to this degree it should be noted on the reservation page. This was so disappointing, I rely on the continuity of your properties. Breakfast was served but over the front desk. Staff was sweet and apologetic, I wonder about their chemical exposure?

I have pictures upon request.

Worst experience at a hotel I’ve ever had. Waited atleast 20 min to get my hotel key along with about 8 other couples. Worker on duty had no idea where cards were. Elevater sounded like it was gonna fall apart.

Ice machine area was gross. There were so many kids screaming & yelling at the pool, I had to leave bc I got a migraine. Next morning I went down for breakfast. Manager on duty stared at me for atleast 15 min while he was on phone, I was patiently waiting bc all the breakfast trays & bowls were empty & there was no coffee or creamer.

The creamer bowls were not only empty but there was lots of black hair & dried creamer stuck to the bottom of the bowls, which he did not clean out before he refilled them. This was my first experience in years with this hotel and was unbelievably…