Home Depot

I really do not know if you train you people in customer service or not, by the way most act towards customer is No there is not training at all. I know there will be nothing done of this complaint, probably the higher echelon is impalpable of treating customers who visit your stores.

all month I've struggled with morons whom are lazy, rude, incapable of taking care of themselves much less customers. did you get the part where nothing will be done? Let's start with March I purchased a wheel barrow after being removed from parking places where no cars or trucks visible then waiting in a hot sun, for good lord how long, I finally got into the store.

Of course you'll mention corona V. 000 more, are we closing down the country for a virus less than the flu? back with my complaint, I wast…

I have never visited a Home Depot. I was looking at an ad online regarding garden soil. I decided to order online and pick up. My closest store was Seymour. The order was placed on Sunday at 5:10 pm. I was going to pick up on Monday 4-20-20.

Monday morning I went to Home Depot in Seymour. Unaware that I had to go inside store anyway to finalize my pick-up. Not sure what for? It had been finalized the night before. But I was advised I had to visit the service desk.

Well I parked my car, took the baby out of carseat, and waited in line. {Distancing} When I got in store could not get to proper counter for pick up. It was blocked off. Then I was told to remove the blockage and replace it again and come on through.

When I got to service, she had to call someone. Then when I got ready to…

Trend Homes LLC Meghna Gujral DATE-4-19-2020 2 Marshall Drive Egg Harbor Twp NJ 08234 609-334-4795

TO: CORPORATE OFFICE: HEAD QUARTERS REFERENCE TO ORDER # H0930-149870: Ordered on 3-27-2020: 2455 Paces Ferry Road NW, Atlanta GA.

To Corporate Office I have ordered product online on 3-27-2020 for Tiles at the Store # 5364 at English Creek Home Depot Store at Mays Landing NJ. I hold a Pro Account and the product was ordered and never fully received. After calling multiple times to the store till now did not complete my order till today. Today I experienced besides that when I went to return few items at the Store today the Manager Mr. Tom at the store accusing me that the items you took and are returning today you paid is off $150.00 some dollars and will not give you refund on your credit…

My adult son was at Home Depot on Serene and Eastern in Las Vegas, NV this morning at 8 am to buy a gallon of paint, he had walked up to paint department and only be there a few seconds and there were 2 employees. " this embarrassed and made my son angry, he said F_ _ k you and came home.

I called back to the store and ask to speak to a Manager, the man that answered ask what I needed, I said to make a complaint, without even introducing himself, he said you can tell me. I said who are YOU, he replied an asst. manager.

I even had to ask his name, which he just said TIM. Even though I had ask for a manager . So I let that go and started to tell him what had happened, and he said he already knew about it, and yes he knew what my son had said.

I ask how he already knew and the employee had…

I already did and there is NO answer. Also, I have left my message to call me back. I guess that is a NORMAL for a Home Depot NOT to respond "thank you" for your service Vlad and if you still want to call me, 804-310-1051

Hi. I came at Home Depot store at South Hill, VA, Saturday prior to this one, bought a battery for my small tractor and returned a core in min. Tried it at my cabin, and it was completely down. Tried to recharge it, it would not take fully charge.

week later, when we came back to our cabin, I went back to the store to replace it. that was last Saturday. And Sunday, nest day, I brought DEFECTIVE one back. Please, understand, that was a defectives. Customer service lady told me that I need to bring a core back to get my money back.

I was trying to explain this situation and told her that I ALREADY return a core back last week which I have a receipt for too. She said NO. Then I asked for the store manager. Another lady came name Sara and introduced herself as a store manager.

I tried to…

I am a regular customer who enjoys going to Home Depot, but due to the Covid-19 virus, I’ve noticed that none of the employees are wearing gloves or masks. They have to ask for them. This store is in Hanford, California.

Please help resolve this issue and keep the employees safe.

I'd like to make a compaint about two employees at your Hamilton, Ontario location the employees names are Denny Foster, and Kimma Ann Doan. She works the service desk, and he's in paint and millwork. I have never had such horrible customer service from two employees she is married and spends more time flirting with Denny Foster then doing her job.

Me and my husband have been going to home depot for years . on sat the 4th we went in twice together . We understand they have to put lines in to keep people from taking things and because of covid 19.

On Sunday we needed to get a washer and dryer we went across the street to Lowes to get prices and compare to home depo. We went across the street to Home depo me and my husband holding hands as we got to the front doors we where told we could not go in because we where from the same house hold WOW.

We told them we where looking at washer and dryers and needed to look at it together they said no. That is the dummest thing we had heard of , we thought it was a joke it was not. We went right back to Lowes they an made a purchase of 3000 dollars .

My husband was a rewards and had a pro card…

I bought a new washer----The same one as before. They will not install it back on the Home Depot base I bought with the last one. They are both LG washers. The did install the base last time.

On-line website said free shipping over $40. 64. When I looked at the receipt 1 item was listed as in store pick-up. Why would I want store pick-up for 1 item when the website said free shipping. That is what I wanted.

I don't want to drive 5 miles and wait in line to pick up any 1 item on an order. If thats the case I might as well pick up everything. I called the on-line service number 1-800-430-3376 and after a 45 minute wait the line went dead.

So I called the Cypress Park store in Los Angeles. The girl at first told me it was my fault I had entered something wrong (must fall under customer is always right). she put me on hold for a minute and when she comes back now it is something the system does and they can't change it (really).

So I said well I really don't want to go to the…

I am very upset with your company. My niece had our roof replace in 2006 and were told she/we have 20 years. Well, I have been calling this time since December 2019. I do understand your are not in the roofing business, but had turn this over to Gentec.

I call, call, call since then and I were told that someone will contact me within 3 business days. At this time I have not heard anything from them. In the past I had call about the roof leaking your company had sent someone to repair it.

This is my 3rd or 4th time I had to call about this leak in the same area. The last time I called about the leak. Someone supposedly had come and fix the roof without my knowledge or my nephew knowledge they were here to repair the roof and to show them where the leak were.

I called again and they had…

Lost gun for a month now-they say it in transit 2-24-20-now3-29-20-15 ga nailer lost time -money at work boss mad terrible customer service

Placed an online order (#W851539621) for delivery 3/26. Was called by the trucking company (YCR) on 3/26 that they weren't able to deliver that day, but they'd deliver today, 3/27. Went over all the shipping instructions with Cindy at YCR regarding the delivery.

Due to the weight of their delivery, I'll need assistance to help unload. My husband took off work on 3/26 and today 3/27, only to be called again that YCR will not deliver to our neighborhood. They'll redeliver on Monday with a smaller truck.

AGAIN, my husband will need to take a 1/2 day of work. At this point, I really do NOT feel we should be paying the $100 in shipping and should be given a credit. Your assistance with this horrible experience is greatly appreciated. Thank you.

Wife and two daughters were humiliated and belittled by store employee in the Queen Street, Southington store on 3-22-20. Told they should leave these thing to the professionals. Wife called and spoke to manager Gary who stated "well that guy usually gets compliments so I'm not sure what to say".

When I called back upset how my family was treated and asked how to file a complaint Gary stated I'm surprised at your demeanor. Called customer care and received a call center with a lot of background noise and someone who said "we don't have a store in Southington ,Ct on Queen Street.

I'm appalled how this business treated female customers and I am sure they don't treat men the same way. Not nice to bully women around "Paul" (store employee). No recourse and they send you in a circle for a…

On 3/16/20 I ordered online order # WA80012614 a Toro zero turn lawnmower it was delivered 3/19/20 there were no keys or instruction book the driver called the Madison Mississippi home depot explained the situation on speaker phone we were told the keys & instruction book would be sent to me by UPS that day so I called to follow up to be sure it had been done the supervisor Donna Lacey found the package on the desk of the person that was supposed to have sent it the day before I was on the phone with her as this was happening at that time she assured me that the package would be sent Friday yesterday so

again I called & spoke to a Alisha at that time she could not find Donna Lacey so she found another supervisor Jay he assured her that it had been sent yesterday 3/20 . This is real bad…

We ordered a dish washer a month ago paid in full was told I needed to be home for delivery took the day off, received no call or dishwasher. Called to go pick it up myself they said I could not.

Then they said I needed to contact execution team which we did they blamed it on the Delivery Team who then blamed it back on the store . Long story short I still do not know where or when I am going to get my appliance.

This company is filled with incompetency from the top to bottom. Wow unreal !

I purchased an item and had it return it because of the wrong size so at customer services I asked for a store credit," since I was going to get the correct size,". The cashier Dinora ask for my receipt which I did not have so the cashier stated without a receipt that she could not give a store credit but since I use my Home Depot Credit for the item I was able to return the item. The cashier refused to give me a store credit which I asked and she refund the amount back to the card.

I went into Home Depot on Saturday February 29, 2020 to purchase a new refrigerator, washing machine, and dryer. I was told by the attendant that I could not get anything other than floor model of a refrigerator for 5 days.

I had just moved into a new house and needed the appliance much sooner. I agreed to take the floor model and was told that it could not be delivered. I had my grandson pick it up. My children attempted to install the appliance with the water hose that was sold to me.

In doing so, they discovered that the hose had either a female or male connector that was not right. I went into the store the next day at about 4:00. There was a young man who waited on me that was very rude.

He asked me what type of refrigerator that I brought and I told him. He said "well, that's the…

I had place an order for 3 boxes of furnace filters, one was mail to our house the other 2, I had my husband pick them up from the store, the order had his name as the pick-up person, when my husband arrive at the customer service desk on March 05, he presented the employee with his City Of Chicago ID, the employee was rude, loud and demanded a passport or a green card in order for my husband to pick up the order, after going back and forth with the Home Depot employee my husband told her this is a valid ID, issued by the City of Chicago, but

she would not accept it and kept demanding a passport or a green card ID, now after 12 years of living in the community of Auburn Gresham and always shopping at Home Depot we have never had such a problem/situation. He did have a valid ID issued by…

m. on 3/4/20. Kingstown RI location @ 5:37pm (3/4/20). Depot Employee , Jacob , Found reservation but was unfamiliar with how to process. Took 2hrs to receive truck rental. He was very impatient, rude, and unsure of rental(Penske) information/details. Needed rental to pick up used furniture for 7pm on 3/4/20.

was charged extra 50 by 3rd party for inconvenience ( showing up later then scheduled ) . Jacob was very frustrated and showed his frustration out in the open.. made me feel very uncomfortable. Asked for a hand-truck but never received it.

was still charged for hand truck. Went to pick up deposit on 3/8/20. Arrived at 2pm... Jacob was not present. The lady helping me to process Rental payment/deposit also did not have knowledge of processing rental truck info. Took 1 and 1/2 hours…

l CAN NOT UNDERSTAND WHY THEY HAVE WOMEN WORKING AT THE PRO CHECKOUT, SOME OF THAT MATERIAL IS HEAVY FOR A MAN AND YOU HAVE FRAIL WOMEN DOING IT. SOME, THEY CANT EVEN MOVE LET ALONE PICK IT UP, IT IS TIME TO CHANGE YOUR WAY OF DOING IT.

On Monday (03/02/20) I visited Home Depot for the purpose of availing myself of a compact, trim router. The kit package (included a 1/4 sheet finish sander) was $30 less than just the router, but there were none in the store.

So, I had them order that kit for me. It arrived the next day, and I'd thought that I would be happy with it. It turned out, however, that the micro adjusting wheel was defective. So, on that same day I returned it to the store, and opted for store credit - since I knew I'd be making another router purchase.

I left there with a battery-operated (Ryobi) compact router, but realized (after getting it in my shop, and operating it for a while) that its tolerances were off. So much so, that I couldn't really work with it. So, back to the store I went. I decided that I…

ordered a microwave oven online and was charged for it on 2/9. On 3/3 was told it would not ship until 3/22. I should NOT have been charged on 2/9 and should not have been charged until the order had SHIPPED!!!!! Order # is W849624551

I was going to write a long complaint letter but it's not worth my time, for the crap I have put up with from the corpus christi texas stores, my time is worth more to me, all I'm going to say is you have lost a long time customer for life no wonder the big box stores are going out of business with the service you get from the worker to the management, I will shop online for what I can what a shame this is how your employees are trained to treat people, you should be out of business

I purchased a Bravo MIC (Maytag) XL washer/Dryer on 2/28/2020 and paid cash for Home Depot in Durham NC 15-501 St. Moriha Rd Durham Sales Associate customer very poor My son and I had been in Store 30 minutes and they say us looking at the appliance also someone was call 3 time and

sales associates was at the desk just talking finally I started getting up set and another assoicta had to tell them they had customers. They sold me the applaince without the instruction that come with washer/dryer and stated that when display is removed from box what ever is inside box it get thrown away and that I had to pick my own appliance's up.

My son pickued the appliance up on Saturday and hood them up. the washer works but not the dryer called home Depot and they saod I had to call the appliance Ct to…

the manager Charles and the asst Manger needs to leave to be nicer to the people that come into that store.both are rude,they yell and there people to do stuff that is not our concern,I got to 1127 store,Tim,Barry,Tracy,Tiffy,and the other people thats the only reason I keep going back,these few people go above the reason for being there,I give you 1 Star because of the manger and his Asst manger {female},the people thar work there I would give a 5+.

I asked a question about the difference between 2 carpet trim products from the guy in the flooring area (behind the computer screen) in the Watchung NJ area mentioning that the 2 flooring surface was 1/4 inch difference so which product to choose. To my surprise, he answered that the product I'm holding was for equal flooring which was not as it stated explicitly on the label "for uneven floor".

When I pointe it out, he said what was the 1/4 inch difference - DUH? Since it was obvious that he did not want to help or he did not know the answer, I said to forget it as I can figure it out alone.

Two minutes later, the associate next to him approached me and asked if I needed help which I replied that I do not need help. He kept standing there and repeatedly interrupted me. So when I…

Shopped the Home Depot store #0552 and I ordered a shed for the back yard. Went up front to pay the remaining balance on my HD credit card and as I approached the front counter I ask the young lady behind the counter is this where you pay your credit cards and

she was helping a customer and she said right around this way and pointed. When I got around to the other side Angie was helping a guest, when she got done she was standing there talking to the other lady.

never saying anything to me, and then she stood there and continued to talk to her until a Hispanic man walked to the counter on the other side she went over to help him. So I said to the manager Greg is that the way it go.

Now Greg was helping another guest but I know he saw what was going on, I mean managers should always be…

I ordered paint color samples online from Home Depot. The samples took over a week to get. When I received them one had spilled paint all over the inside of the bag it came in. The reason I ordered online is because when you ask for a sample in store it takes 10 minutes.

The project I'm working on got held up for days waiting for this sample. I thought I could just drive to the store and pick it up the same day. If this is the best Home Depot can do forget it.

Attached is a photo of the two samples.

Hello,

I purchase two kohler toilets from your store at 2421 old Taylor Road Chesapeake VA on 1/12/2020. The installation was to take place shortly thereafter and I paid $304.00 to install the toilets. I was contacted by Perez to install them. I was at work and my roommate was onsite as was required. I have two bathrooms. The one in my bedroom was fine. I woke up to a call from Perez the next morning who said they had been contacted about a leak. They wanted to confirm that they would be coming on Saturday to repair the leak. I checked with my roommate who said his toilet rocked and had a leak and that he had to shut the water off to the toilet. This was from Tuesday to Saturday. My roommate said that Perez told him that there was a problem with my filange and that they could not attach…

Last night while looking for snow shovels i almost tripped into a box on top of a pallet in the middle of the isle open with shovels in it. I happen to know that the box was in that isle all day without anyone putting it away.

I feel this is a customer safety hazard. Home depot located in Kenai AK

I went to a Home Depot Store on 870 Woodstock Road in Roswell Georgia and had a Horrible experience with a Chatty Gray Haired employee in hardware dept, yesterday Feb 19th 2020 a little Afternoon I was just looking for a small replacement screw for my bike and I asked this employee if he could help me and in the process we started to talk and sometime in the next 5 minutes or so he said where you from, and

I told him I grew up in New York and then the conversation went right into that Sherman destroyed his Grandfather Corn Field somewhere in Georgia I said I did not fight in the Civil War, The War of Northern Aggression you mean he said to me and I walked away from him and paid for what I had, and asked another Depot employee if I could speak to the Manager and he said that the Managers…

I SIGNED UP TO have a bathroom remodeling in Dec I believed what the sales person said that if i had a leak home depot would take care of it and they show me nice pictures of what the bathroom will look like well come to find out they are going to leave 4 of my old faucets on because they were not in the contract WHO SELLS A BATHROOM WITHOUT NEW EVERYTHING THIS COMPANY HAS LIED ABOUT EVERYTHING WHAT CAN I DO ABOUT IT THANKS BEVERLY BENSON

My husband and ordered a shed from home depot on 1/29/2020. and we got the wrong one. We order one of the sheds from out front of the store the number 2 shed but we got the number three shed.

, but its not the one we got and I am not happy with the one we have , because the stuff we have to store want fit everything. They told me at home depot we would have to pay extra to get the tall roof on the shed and we would have if someone had told us we needed to do upgrade to get it .

I having been trying to get my desk top fixed due to a virus I took it in 2wks ago told by tech nothing wrong I have a virus my pc needs fixing I only have had it since may 2019 I have warranty I need help also very rude people the phone never gets answered something needs to be done to the store fire all people and hire some decent ones that will answer your question

On February 8 2020 I purchased from the Home Depot in Pahrump (2) toilets for delivery and installation in my residence located at 3822 E, Sedgwick Avenue Pahrump, Nevada. On February 8, 2020 a representative from the Home Depot called me and she said that "the delivery and installation couldn't be done because the installer was in the hospital" .

I asked if they could get another installer and the answer was "No. " Now I know I was born at night but, it wasn't last night!!! Home Depot is a " Corporation" is it not? And, she wanted me to accept that answer that your Corporation has only (1) plumber who can install toilets!!!!!

She also stated that "I could find a plumber myself and have the work done". But, she obviously don't read her own store contract because it states "Services are…

I purchased a Maytag dishwasher on 2/9/20 and paid an installation fee of $149. E. dishwasher, also purchased at Home Depot, that was still under warranty. The Contractor for Home Depot ' warranty company (Assurion) was M And M Factory Service.

I had to reschedule my delivery and installation because of this. I am a senior citizen, not a repair person who can nail plywood underneath my counter to fit and install a dishwasher. I paid an installation fee and should not have to deal with problems caused by your contractor.

I would like this problem resolved ASAP so I can get my new dishwasher.

My complaint takes well over 100 words. Let's begin with the purchase order, H1848-331035, French Doors for my patio which occurred on 11/12/19. I have had nothing but problems stemming from the delivery date, to missing parts for the door, to unclear instructions and mislabeling on the threshold.

And, the worst part of all? Complete and utter lack of full customer care and support from those who sold me the door. My disastrous dealings with this door and all associated dealings have been with either inept managers or managers who don't care; however, that being said, there has been NO FOLLOW-THROUGH from either of them, I have heard absolutely nothing as to any type of resolution to my verbal complaints, and

my complaint to Frank, the "Door Manager", felt dismissive to say the least.…

I AM COMPLAINING ABOUT MY STORE #3877 IN SALEM OHIO NOT EXCEPTING MY PURPLE HEART VETERANS CARD FOR MY MILITARY DISCOUNT. com

I purchased a $2000 Samsung refrigerator in store on Jan 20, 2020 and free installation was included in the purchase. It was delivered on Jan 25, 2020. The water dispenser in door was not tested at delivery and about 24 hrs after delivery I realized it wasn't working but the icemaker was.

I went back to the Home Depot on the 27th to let the salesman know. He said someone from Samsung would be contacting me. On the 30th I had still not heard from anyone so I called the salesman at the store again.

He said he would contact Samsung again. Understand , I bought this refrigerator from Home Depot NOT Samsung so I don't fully get the importance of Samsung calling me. About 30 minutes later I did hear from Samsung and am told the same people that delivered it will have to come back out to look…

THEY BROKE ONE OF OUR LAUNDRY ROOM DOORS BECAUSE THEY WERE HUGE AND PRESSING THEMSELVES AND THE WASHER UP AGAINST THE DOOR

They also left us hanging without drain hooked up. What a horrible experience.

Why isn’t there a waiver to sign when Home Depot delivery people refuse to put new washer on old pedastil?

Just bought a new washer because ours imploded. My husband asked if old pedistal would work for new washer guy at store said no problem. Then less than a week later washer comes and Home Depot guy refused to put new washer on old pedastil. Said he can’t even take old washer off pedastil but he would. So he did now we have no way to get new washer on old pedastil. Thank you for nothing Home Depot never buying large anything from you again. Sears was great when they brought our washer…

I visited your store this past Saturday I tried to have some lumber cut still there for 30 minutes before anybody came by to ask if I needed helpThe person working the lumber department said they didn't have the code and they couldn't help me three more employees right by and so they couldn't help me went to the customer service desk store manager cannot be found called the store the hung up on me three times when I did get a hold of somebody they said it was our fault that we were asking to have wood cut and

that is a courtesy and they didn't have enough help I didn't understand why a manager was telling me this because that seems like if they don't have enough help that's Home depot's problem not the customer's problem so I left the store and I still have not received any satisfaction…

I ordered a refrigerator from the Home Depot in Huntsville Alabama. The refrigerator was to be delivered on Wednesday January 15th. The delivery men called 30 minutes before delivery to insure that I was home and the area was clear for installation.

The delivery men came to my home asked if the area was clear and I showed it to them. The area was prepared for delivery. They went back to their truck then came back to tell me that the Refrigerator was on the truck, but was broken and missing parts.

How would they load a refrigerator without noticing it missing parts and broken beyond repair. They then asked me to sign a rejection form for a refrigerator that I had never seen or they never unpacked from the truck. I was informed that this was the process.

I had my old refrigerator removed…

I would like to not even have one star regarding our most recent experience with store number 1863 in Bradenton FL. almost one and a half years and our flooring project is still not completed! in fact I'm guessing that there a real good chance it will be paid in full before it has been completed!

Actually, Im betting that it will! We where so excited in having most of the flooring replaced in our fairly new home.. My wife and I took the time to move everything out of the rooms and rip out carpet and tac stripes..

And this was not a small flooring project by any means.. It took the 2 installation guys three days to install the flooring and they took the transitions with them, they said they where not allowed to leave them on a job site.. Never saw them again...

After countless calls and…

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First we had to wait 13 day for the delivery. The refrigerator was delivered fine, but when they left we noticed the doors was not level and very noticeable. So we called the store and they scheduled a visit on the day we were out of town for Christmas.

So were had to reschedule. 00 saying they would be there in 20 minutes. , and nobody called. I called the store they rescheduled again for Thursday. Again about 4 they called only to ask my husband what the service call was about.

He then said I have not worked on a side by side would you have a manual I could look at. My husband told him not to come. We called the store again. They reschedule again for Saturday, they did show up but couldn't fix the refrigerator said it was missing a part.

He left saying he had 4 washers and dryers to…

the past 2 or three times I went to check out at the counter next to the return register someone that has a problem with there order is being waited on by 2 employees . I asked if it takes 2 cashiers to wait on one person and the reply is we are in something. this happens often and I wonder if someone has a problem with an order or backorder why can't one of the cashiers take care of that while the other cashier keeps the register open for people that want to check out.

I signed a contract with Home Depot to install a leaf free gutter which is life time warranty.

However, the system did not work well and I reported the issue to my local home depot seven months ago. The local store said the service discontinued and the issue was transfered to GenPact company. In the past seven months, home depot asked me to call GenPact, and GenPact asked me call Home Depot, I spent many time to do it and frustrated .

I am wondering what happened and who should take responsibility to resolve the issue.

i can not get home depot to call me on my roof which is leaking that is under your plan .help 805 698 8008