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Home Depot

1.0
945 complaints

Address

2455 Paces Ferry Rd. Nw, Atlanta, GA, 30339

Home Depot customers are experiencing severe issues with delivery and installation services, including damaged products, missed deliveries, and extensive delays. Customer service is frequently cited as unhelpful, unresponsive, and unable to resolve problems, with many customers reporting repeated failed attempts to get issues addressed. These systemic problems are driving customers to competitors like Lowe's.

Common Issues

45% (238)
deliveryinstallationdamaged
30% (159)
no responseno helprude
15% (79)
defectivedamagedbroken
10% (53)
out of stockorder cancelledwrong item

Complaints

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Joseph Weiland

Aug 22, 2019
0

Let me start out by saying you need to take customer service out of any web site , and or store verbiage. It is very clear Home Depot has no clue as to the meaning of a Customer, let alone the word service.

I ordered a door on line , processed the purchase for store #3842. when I went to pick it up, it was not anywhere in the store ? Not the employee did bring out two of the four door set to me it was damaged ,but at least it was a half order, better than nothing.

I am sure if I put up half of a door it would look awesome, something I am 100% sure of that Mr. Craig Menear would be proud to display, I don't even think DM Mike Collins would put it up. SO WHY WOULD I.

Your employee's took 40 min to locate the half door, maybe I should have given them 80 min. to locate a full door. Talk to…

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Donna

Aug 15, 2019
0

Poor customer service by Joanne in the paint department. She completely ignored the entire line of customers waiting. She could have, at least said, she would be a moment, because of whatever she was supposedly doing. I asked her, just wanted to know where to buy 5 gallon grey interior paint, and she said, I had to wait until she was done.

We stood there, for over15 minutes, while she ignored us. I told her, I wanted the manager, then he came and helped us. She needz to learn how to multi-task, and at least be kind to the patrons. Please address my complaint.

Im trying to comtact a direct person to formally comain

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Ken Cromwell

Aug 12, 2019
0

Went there this morning and got my lightbulb. Went to cash out and all self check outs were credit card only except for two and one of those was broke. Ya know, I like to have an organization at least have the decency to have a real person take my money and say thank you.

Leaving one register open to take cash is disrespectful to my time and me personally. Not having the option of a cashier is cheesy. I won't be back to that store.

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Case McFarland

Aug 11, 2019
0

Not anywhere in the receipt or rental agreement does it state that it takes 3-5 days for a tool rental deposit to be returned to a debit card.

Also a customer is supposed to be given the opportunity to elect or not elect to an additional damage protection charge, not to have it automatically applied. So Home Depot requires a substantial deposit on every customer who rents tools, equipment, ect.

And it must be charged to the customers debit or credit card that's every rental customer every day. That money sits in home depot's bank drawing interest. This whole thing is a scam.

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Joselita (Ozee) Henderson

Aug 9, 2019
0

Today, August 8, 2019, I was returning a bag of mortan that we didn't use, the customer service clerk at the Home Depot in Jacksonville, NC, named Jonni-Aimee didn't want to give me a refund because she said that the mortar is supposed to be powdery and that the bag of mortar ( which cost about $15 or less) I was returning is hard!

She asked if it had gotten wet and I told her that it's been inside our condo while we're doing our rebuilding. She said that maybe the humidity made it hard. She also said that she couldn't find the item on my credit card purchases.

I told her that the credit card that was used was compromised , but I still have it and can show it to her. She said that it didn't matter because she's not giving me a refund, anyway. 00 to be exact) at Home Depot, since after…

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Patty Schlosser

Aug 8, 2019
0

My dryer completely died, and we had recently purchased a washer at Home Depot, so we went back for the matching dryer. My complaint is your delivery service. We were told we could have it delivered 8/8/19 in the afternoon, however when I got the call I was offered 9am to 1pm window.

My husband and I both work, I am not willing to let neighbors in my house, and my daughter works as well. So now I can't get delivery until August 13th. I HAVE NO DRYER, my husband works outside, I do a load of laundry daily, and now after working all day I get to go to a disgusting laundromat.

Had I have known this I would certainly have purchased the dryer else where. August 13 is my day off and I had intended to spend the day with my grandchildren on a outing, now I get to sit home and wait for the…

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Marjorie Marie Densmore

Aug 8, 2019
0

was in your Salem Ohio store Tuesday evening looking to purchase a patio set. They had two sets ne was a bench and two chairs with red cushions on it with matching umbrella. the other set was 4 chairs with orange colored cushions on them with a burning table with it .

2 of the chairs were very wobbly but I would have accepted them that way . I wanted to purchase the huge red umbrella and asked if they would switch the orange pillows for the red ones. all this furniture was on sale.

I think it was the store manager she said they could not switch them because the red pillows came in on the chairs. I was buying the red umbrella so no one would have been the wiser about the switch of the pillows.

You just lost over a thousand dollar on this sale because I was also looking to buy a grill and…

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Marwan Dahdal

Aug 7, 2019
0

I placed an order from the Home Depot in Yonkers NY and delivery was scheduled to be delivered on August 6, 2019. I paid additional fee of $20 Dollars for same day delivery. I did not receive the delivery just yet as on August 7, 2019. I called the Home Depot Pro department few times and the persons I talked to put me on hold and never came back to talk to me. I called again and the representative hangs on me. It is very difficult to get a hold on someone who is willing to help. The members were rude.

As I mentioned I paid $20 more for same delivery and I want a refund back for the $20.00

I order a pallet of concrete cement bags and the delivery did not come yet so my project is delayed.

My order #: H1248-143518

I am very not satisfied and not happy for the service I got. Very…

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Sue

Aug 6, 2019
0

Needed a piece of wood cut. Went at least 5 times & was told the saw was broken. Today I ask if they got the saw fixed, I was told yes. The boy was about to saw, another boy came by & said they couldn't cut the wood, was against company policy.

I ask for a manager. He said he would cut it. The boy that said it was against company policy said something to him, the manager then told me he couldn't cut it because the saw was broke. So, after waiting for 15 minutes for somebody to come to that dept.

Then waiting for a manager, I still did not get the piece of wood cut. This is not the first time this has happened. I spend a ton of money at Home Depot, but I am tired of dealing with lazy people.

I will not shop at Home Depot in Roanoke, TX. again. My rating for this store is below a 1!

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Deborah Mixon

Jul 30, 2019
0

In April went to Home Depot to get a storm door for my back door. Randall at Home Depot said that someone could break into it and we needed a security door and we needed to get it that day if we wanted for the sale price.

He said that they would come back and remeaure door. They did not. So door not correct fit. Plus it is not secure at all when you can put your hand in the side rail and unlock the dead bolt and unlock the door.

Took down all my door trim. I am very dissatisfied. Been trying to get this settled since April

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Debra Finn

Jul 25, 2019
0

What happened to customer care and service? I was shopping at your North Olmsted, Ohio store this evening. I was having difficulty finding the items I wanted to purchase and associate help was not available.

However, I pursued rushing from aisle to aisle until I found what I needed since it was getting close to closing time. I continued to rush to check out but struggled because aisles were blocked with scissor lifts and ladders.

I approached the only check out with a green open light right at 10:00 pm. The male cashier was pulling his register door. He said his register was closed. He called the customer service desk and their register was closed as well.

He began complaining to a female associate saying this is the type of shit I’ve been talking about and having to put up with all the…

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Kenya

Jul 22, 2019
0

Had two cabinets shipped to my local but they couldn’t seem to find them. After weeks of frustration, I called for a refund and was called by Janella at the Baton Rouge location on Coursey Blvd. She accused me of calling before and being irrational.

When I told her that wasn’t true, she blew up before I could find saying that I had never called. She was yelling and acting belligerent. When I called corporate to complain, they were more interested in the order number than what happened.

After I explained that it was a complaint about an employee, not an order, the “customer service” representative hung up.

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Linda Crain, 10818 Atlanta St., Corpus Christi, TX 78410

Jul 20, 2019
0

I ordered vinyl flooring & install from store #0526 this morning around 11am. Rosemary Dominguez in flooring was knowledgeable and efficient. Then I was sent up to the front of the store to check out at customer service and pay for the invoice.

Complaint 1: I waited 40 minutes in line to pay for the invoice. That's a long wait for anyone! Complaint 2: This afternoon at 3:06 pm, Home Depot customer service (Georgio at 800-248-8982) called me and I had to wait over 10 minutes to find out what was needed. They called me and I was placed on hold for 10 minutes! Ridiculous! If you call me, be on the phone to talk to me! I asked for a supervisor and was transferred to Meagan. She said she would talk to her leader to see what could be done, but I am not convinced she will pass on the complaint.…

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Hayes Davis Jr

Jul 20, 2019
0

I am writing because I need help in resolving problems, I am experiencing with an online purchase of Wilshire Estates patio furniture. On June 8th I placed an online order (WA65941415) a total of 6 swivel rockers, 2 dining chairs and 2 42” square dining tables. 93.

I received all on the promise date. The problem I had was both dining tables had damaged corners. I called your reps and they issued an order to return them (R1654034) and another order (CD71216223) for 2 replacement tables. When I received the tables ordered on CD71216223, both tables had damage.

On one of the tables the damage wasn’t really bad so I again call your reps and had issue a return order (38900365) for one table. They then issued another order (CD71679352). When I received the table ordered…

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Hayes Davis Jr

Jul 20, 2019
0

refer to the following orders: WA65732581; WA65941415, R1654034; CD7169352,38900365; CD71216223, 37878106; Case 15474050-Resolution Expediter D'Shayla T. 1-800-910-6704 Ext85155 We began the process of ordering Wilshire Estates patio furniture on 6/5/19 and as of today,7/19/19, we still don't have all of the furniture we ordered.

We have had to return and reorder 5 tables because they were damaged. I was finally referred to your resolution department on 6/21/19. Rather than have me order two more tables, your expediter ordered the tables directly from the company that makes them.

I was told at the time that the tables were on the way from China. Today, I received one of the tables. The problem with today's order, it came without legs. It had the hardware to attach the legs but the legs…

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Shawn Ritchea

Jul 19, 2019
0

Ordered appliances on 7/9, delivery scheduled to 7/18, robocall the night before says delivery between 2-6PM. Check the Track Your Delivery app and it says items are out for delivery. 6PM comes a nobody shows, call the Appliance Delivery number and they cannot contact the driver/truck but can confirm that the items are on-board. She also notes that they are behind schedule but deliver up to 11PM. So I waited ... nothing.

First thing in the AM I check the Track Your Delivery app and it says my items were delivered. Call the Appliance Delivery number and they tell me what I already knew, that nothing was ever delivered, along with informing me that my items were never put on the truck for delivery. The person I dealt with was a Tier1 page flipper so I didn't see the value in venting on him…

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ROBERT MANER

Jul 19, 2019
0

well I recently made a 260 dollar purchase fro. the Hiram ga. and was I formed that they would do the return because I was red flag for making to many returns without receipts. well I even had a receipt and I'd. and license.

now I want my money back or I will file a law suit and in not ever gonna shop some where who can't trust someone who apwns the kinda of money I so there I'll go to lowees. So either my is returned or that things physical

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Rachel Stevens

Jul 18, 2019
0

I ordered 2 large bathroom vanities that took nearly 6 weeks to arrive. On July 7 I recieved a notification that my vanities had been delivered. This was completely untrue. I called customer service was on hold for over an hour.

The representative was adamant that my vanities werdelivered. After over an hour talking to carrier service she apologized that they gave me a wrong tracking number and my vanities were still on route. A week later a truck pulled up with my vanities but the delivery guys refused to take them into my house inspite of paying for this "white glove" service.

headed to LOWES to reorder my vanities.

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Harry Powderly

Jul 18, 2019
0

I am a project manager at Westminster Senior Village in Dover Delaware. A month ago I talked to a salesman about fans. He told me that if a veteran purchases fans from them the vet gets a 10% discount. I am not a veteran but one of my people here is. We went back to place the order last. Another salesman , after I picked out 4 of the same fans that were not a stock item the salesman again told me that the 10% applies since I had my man use his veterans status. When we went to place the order they said no discount on non stock items. What about both salesmen telling me it did apply.?

We needed the fans pretty quick and ordered them even though no discount? I suggest you tell your people to tell the same.

The name of the man who purchased the fans for me is Edwin Hoiles. He used his credit…

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Diana Spinelli

Jul 17, 2019
0

It is impossible to reach anyone at Home Depot's appliance team. Awful customer service.

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Dwight Verrill

Jul 17, 2019
0

We brought a shelter logic garage in a box 13 x 20 it was $579 September 28, 2017 it's already rotter out, we are 84 years old and money does not come easy we would not of purchase a piece of trash ,very disappointed in your company and will not return.the order number was W77450053 and your company will not stand behind it at all . Madeline Verrill

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Zdenek Pavlata

Jul 16, 2019
0

The contract was written by Mr. Stuart Adams of Home Depot at 870 Oak Creek Drive, Lombard, IL 60148 on 11/03/2018. 82, which was higher than other estimates, but I felt more comfortable with large reputable company than with local roofers. 00.

I told that to Mr. Dan Stimis, Installation Service Manager of Home Depot at 890 Oak Creek Drive, Lombard, IL 60148 and he said that he will take care of it, I also sent him my Comcast bill. I called him several more times, he made many promises, but nothing was delivered.

Recently, i called him several times and his mailbox was full or no answer. I feel that he takes it as a joke, I know that it is just a small amount of money, but this is a matter of principle now.

Please follow up, I believe that customers should be taken seriously,…

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Holly

Jul 15, 2019
0

I was at the Home Depot off the I205 by the Portland Or airport while I was shopping in the Garden section I decided I wanted to get some lattice not the cheap lattice by the way, I looked all over for an employee to help get it because I couldn’t reach it. Well after looking for a bit I found an employee helping another customer so i waited a bit then after both of them looking at their phones I finally said excuse me can you please send someone over to the section where the lattices are? She rudely says it’ll be a minute also in an irritated way. I understand if your busy but she could have said something like I will it will just take a little bit or just something more polite. (She had reddish hair in her 30’s to 40’s)

Then a bit later I asked an employee where the ant traps were. Not…

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Nadia Alexandra

Jul 12, 2019
0

Update: I am still waiting on a delivery refund of $161 - because Home Depot needs to "work with their IT department" to get something situated inside of their archaic computer system so that the full refund we deserve can be given. Great to know customers have to wait on an IT system to receive a refund. At least something is being done and we can *hope* a refund is on the way. Will update review when the full refund has come through.

Horrific experience with this store's flooring delivery and pickup subcontractors. We were charged $2, 000 and promised a flooring installation. All of the materials were dropped off by HD's flooring delivery subcontractors. Two weeks later, they were supposed to install the floor. This is weeks *after* the full measure was done - which should have…

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clyde DeHart

Jul 12, 2019
0

00 even know it looked like a yard sale item she proceeded to ring up our 2 cart fulls 0f merchandise when the register said she needed manager approval so she called a manger and a very rude and unprofessional woman named Sarah came out and she said the pump was fine and didn't matter how rough it was and that she was sure the information was correct even know Toni showed her it didn't so

she said its full price or leave it and of course I left it and now I wish I would have left everything and went elsewhere to shop I'm not sure if I will ever return to home depot again have been in the retail management field for over 20 years and now work for a corporate company and if any of my management would have handled this situation like this she would have her papers she just didn't kill a…

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Harry Powderly

Jul 11, 2019
0

A month ago I went to your store in Dover, DE. I went there to price ceiling fans. The ones I wanted were not in stock and would have to be ordered. The salesman who waited on me said that if I know anyone in may community that is a veteran I would receive a 10% discount. I am not a veteran but one of the residents who is on my committee Westminster Village retirement center ) and a very good friend of mine is a resident of the community so I wanted to have him(Edwin Hoyles) purchase them and get the discount for our community. They were to be 4 of the Ultura Home Decorations 68" @ $249.00 each with a discount of $24.00. four a total of $ 896.00 Plus $15.97 . for 4 18" down rods. They are to be 2 in our dining room and 2 in our Rec room.

I went to Customer Service to place the order using…

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maryann tozzi

Jul 11, 2019
0

I purchased a privacy fence/gate combo August 22/19. The gate latch began to rub against the fence in April of 2019. called several times and finally it was adjusted. The problem has occurred again. No call back. A week later I texted him and he said repair the first week in July.. No show- no call.

He said HD was very busy and he wanted to wait until he had workers doing another job close to my residence.. I texted him after that on July 3rd and he said someone would be out today July 11th.

I have not heard from them so I have tried to contact AIS and David to see if they were coming out today and received no call back. I believe the problem with the fence is that it has settled on the right side of the fence causing the latch to become misaligned.

That side of the fence is loose and I…

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Angel

Jul 11, 2019
0

I wanna know how the fuck they expect Their lumber department to be able to get anything done,when hardly anyone is working their, and the managers don't jump in to help, all ive seen is the managers with thumbs up their fucking assholes, yelling at Lumber,when only one person at a time is working there. I don't recommend going thwir if you can help it, Menards is WAY better.

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Juan Castro

Jul 10, 2019
0

Employe was so rude to us this morning and she’s been there for a while now because is not the first she does this she feel like she can talk to how ever she wants just because she knows she were Hispanic

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dan bowen,sh, cbt, msw retired

Jul 10, 2019
0

it is with great sadness that I will no longer purchase goods from hd due to your economic support of Donald trump. I will ask the same of family and friends. not another cent will come from me to hd.

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karen puotinen

Jul 9, 2019
0

During the Memorial Day paint rebate, I sent 2 receipts for a total of 5 gallons of Deck Over paint. I mailed the rebate form and the 2 receipts in. I only received a rebate of $30. It should have been $50 dollars.

I have tried calling Home Depot's Rebate center only to have a stupid machine keep saying the same thing, and never being able to speak to a person. I have called every number you have, either to be on hold, sent back to the same stupid machine I was trying to get rid of.

I am frustrated and annoyed. Why don't you let customers talk to PEOPLE? All I want is the other $20 I should have received.

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June Moss

Jul 9, 2019
0

Called the Wages Dr (Decatur, GA) branch just now to ask about a delivery and was put on hold for 16 minutes (probably more, that's when I started timing). I called about a delivery, and after this time, hung up and called again.

" I said, I understand, just wondered if I needed to repeat my question, or if you remembered me, I think it was you I spoke with. Again with the very rude comments - never asking again what I wanted, just a berating for asking my question.

" I then tried to call the CEO at the Paces Ferry address (let it ring a long time) but no one answered. 00 purchase of outdoor furniture. I would NEVER recommend Home Depot to ANYone if this is what I can expect in terms of service.

At 67 years old, this is probably among the top rudest encounters I had with customer…

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THERESA SMITH

Jul 7, 2019
0

I bought a homelite gas weedeater from my store in Spring, Tx on May 28, 2019. I just got to try to use it yesterday July 6, 2019. I had an extremely hard time getting it started I pulled and pulled and pulled.

Each time it was turned off the same thing it took forever to get started I actually hurt my shoulder trying to use this weedeater. The machine is also EXTREMELY load in other words it hurt my ears and vibrated terribly.

I took the machine back to my Spring store this morning to return. I was told that since it was past 30 days I could not return it. I asked to speak to a manager. The manager was busy with another customer he instructed the young girl who was helping me to try refunding it in a different way this managers name was Darius.

Well it did not work it still declined…

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Daniel Anavy,MD

Jul 3, 2019
0

Product quality is getting very poor.Purchased a solar spot light,made in China and a set of led lights also made in China,both defectives had to be returned.Bought another solar spot light,US made,four times more expensive also defective.Finally your official Trump supporting campaign by Bernie Marcus,forces me to never shop at your store and move all my business to Lowes ,and Ace.

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Arthur Goodridge

Jun 29, 2019
0

Everthong about this comany is deceptive. I bought a bosch dishwasher at the emeryville ca store. It scheduled to be delivered and installed on june 28th 2019 between 1130-330. The delivery person called me 200 pm to tell me item was damaged, and would i like to take delivery. I said no.

This is my 3rd negitive experience with hd. This was the last straw. I cancelled the order and purchased the same item somewere else. I will never do business with hd again.

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Diana Jimenez

Jun 28, 2019
0

The problem is not quite with Home Depot, but with the subcontractor for installation. I bought in 6/26/19 an above the range microwave at a store in Selma TX(San Antonio Metro). I paid for installation at the store. That same evening I received a call from Sterling Installation.

A man told me they would be out to my home on Friday 6/28/19, and he will call back for the time frame. Never receive a call from them. So on Friday, because it was getting close to noon, I called them, this was at 11:23 am.

After calling them three more times, for a total of four,and leaving them two messages, I called the Home Depot where I purchase the microwave. The gentleman who took my call stated that all he could do was call Sterling Installation and also leave a message on the voice mail.

I try once…

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George

Jun 27, 2019
0

So I rented a concreate saw and was asked if I needed. A blade for it. Really. Renting. So yes need a blade. Duh. But what they don't tell you is they charge per hour for saw. Then 49 bucks for a blade also. That's not right. 53.

You should not have to pay more for a blade. Should have only had to pay. 53. Home Depot. You just losty busy contractor business. I'll go to Menards from now on

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leronica.previl@yahoo.com

Jun 27, 2019
0

I received a letter from Chay Holt dated June 13, 2019 informing me that he was closing the service request for my roof because he was not able to get in contact with me. He also stated that the contact information he had on file may be incorrect. I initially called his office sometime in May concerning two leaks in my hallway after having my roof and gutters replaced by Home Depot about 9 years ago. I was told that someone would call me within 72 hours to schedule a time for a serviceman to come out and inspect my roof, however the only call I received was on June 3rd, well over 72 hours.

I received that call at approximately 7:45am informing me that someone would be at my house by 10:00am that same morning to look at my roof. No one ever came or called. I work and find it unacceptable…

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Martin Havran

Jun 26, 2019
0

On 05/13/2019 I order a Versa Tube carport from Home Depot. Today is 06/26/2019 and I still do not have the complete product. When I placed the order, I was told that the product would be shipped in two separate deliveries, one for the steel framework and one for the roof panels.

The first delivery occurred on 05/31/2019. Since then, I have called Home Depot 3 times and emailed once trying to find out when I will receive the second delivery. (No reply to the email). The second call resulted in a credit of $150 due to the inconvenience.

I really appreciate the credit, but it does not solve the problem. I still do not have the roof panels. The last time I called, I was told that the second delivery was scheduled for 06/24/2019. I waited at home all day that day and the next day with no…

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charles abbate

Jun 25, 2019
0

home depot dept claims they have not received payment, yet I have a receipt...I called, spoke to a male, indifferent?

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Greg Baker

Jun 23, 2019
0

I was trying to buy a Frigidaire 24 in. Built-In Front Control Tall Tub Dishwasher in Black, 60 dBA Model #FFCD2413UB

Your advertise price is $289.00.

Some sort of 4th of July special/SCAM!

You don't have in stock, you don't have in black, white, or S/S as your ADD promotes.

No biggie on the stock thing, tried to buy on line and do a store pick up.

You not only charge $60.00 more for this, your excuse for this UPCHARGE is weak and a total SCAM!

I expected more from you guys.

If you do not have in stock, and need to charge more, LIST the Honest price as the selling price you freaking SCAMMERS!

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thomas riccio

Jun 20, 2019
0

your home depot store in Bloomfield CT. is the worse run store of all the home depot that I had contact with. They are so rude am more then half do not speak good English and can not understand them.

Very few know where anything are and to busy taking to each other to help you out. I just had my last visit to the store and wanted to order something that was on line and went to the ordering desk to apply when the person name Thresa was to busy shooting the breeze with to other employees about anything but

work and I ask for help she said wait . This is one of many times that I had problems at this store and at one time this was a great store. I have spent thousands of dollars at this store since it open but as now I will shop at Lowe's next door until someone get's this store back to…

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Harry

Jun 16, 2019
0

My complaint is about an employee who works at the Home Depot in Fresno, CA. Near Shaw and Marks. Bill McDonald is the employee there who was rude, inconsiderate, and completely shut us up without allowing us to have a word out.

Our freezer broke down within the week we bought it and was told we could come in and exchange it since it was a BROKEN item that was sold to us. When we got there, Bill refused to exchange the item even though it was in stock and said that “the only way to do this is to put the money back on the Home Depot card and buy the other one again” EVEN THOUGHT IT WAS A STRAIGHT EXCHANGE.

My father could not find his card, he even went back to check again while I waited at Home Depot. Bill refused to listen to us or anyone else in the store and told the other employees…

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Susan Sharp

Jun 16, 2019
0

Went to the Home Depot store in Fort Smith, Arkansas looking for a microwave, found the one we wanted, was told by a very nice associate that we could order the microwave but it would be $69 to be delivered but we could have it delivered to the store, would be called when it was in and we could pick it up at the store ourselves and

there would be no delivery fee. We agreed on that, so in the mean time another associate came over to help the first associate because there was another customer he was helping and the second associate informed us that even though we were going to pick up the microwave ourselves when it was delivered to the store that we would still be charged this time a $59 delivery fee.

We left without the microwave which cost you a $300 sale. How can you charge a delivery…

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Kathy Dougherty

Jun 16, 2019
0

A. I ordered Delta Classic 400 Curve Barh and Shower Kit at Amsterdam NU store on Sunday, May 5, 2019. 68, charged to my credit card that day. 19 damaged. Husband called Amsterdam store. They refused to pick it up.

We had to hire a truck owner to help return it to store. No one gave us a receipt for the returned unit. 68. C. 19. Husband was home, held delivery crew while he inspected units. Damaged so he refused to accept and units were returned to store.

Husband was told their unit would be ordered. Two plus weeks later no unit yet.

Second unit WAS credited to credit card. D. 15 to inquire and were informed the third…

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Charles Oconnor

Jun 14, 2019
0

I went to the Home Depot on st Croix Virgin Islands to get some paint matched. After Soniah messed up 2 quarts she said there was nothing she could do. I went to get the Puerto Rican bear man and he said he would fix it.

Soniah said she was in charge and he wasn’t fixing nothing. I don’t know why you have all these women working in paint that don’t know anything about paint only what is on the computer screen. I never have this problem with the Puerto man and he is at least friendly.

I’ve probably bought 400 gallons in the last year but might have to rethink my options

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david oehler

Jun 14, 2019
0

On January 13, 2018, we received a refrigerator that was purchased at Home Depot that included delivery and installation. The installation of that equipment was not conducted properly and the water line to the unit slowly leaked water onto the floor and into the finished basement of our home. The damage that was incurred involved the kitchen floor, the ceiling (floating wood support, insulation, drywall, and fiber optic system) in the media room basement, possible wall damage, carpet, sub-carpet and raised wooden flooring system. There was difficulty working with Home Depot, then Freight-Rite that installed the unit and now with AmeriClaim of Ohio and McCord and Associates.

The damage began on or around the installation date of January 13, 2018. The claim finally made its way to…

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gerald T loyack

Jun 13, 2019
0

, On memorial day I went to my local home depot to purchase a vanity for a bath remodel. The item was not in the store (I knew that) it had to be ordered on line. I asked the person to include the military discount and was advised it could not be used on on-line ordering.

She ultimately was very helpful called someone who said the same thing. she said people could order items on-line with being a veteran, I said I'm here, you're doing the ordering, and here's my ID. Sorry Home depot loves it's veterans

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Dan

Jun 11, 2019
0

My vehicle was hit underneath their contractors awning, about 50 ft from the camera, the film showed that the guy hit my vehicle got out looked at it and then just got in and drove away, could see the license plate and everything but once you zoomed in, couldn't read the numbers , why would you have a camera outside to make sure nobody steals your products when you can't even tell who the people are that stole it??? Pretty poor, and took 5 weeks to get the answer go figure

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jacquelyn Paylor

Jun 11, 2019
0

00.

Second, HD uses ARS for heating and cooling installation. They are not proficient with regards as to County policies and laws/requirements. Air is working well and now they have to return to home for inspection because they didn't pull the proper work permits for work.

Luis Nana said he forgot to explain need for inspection and according to paperwork from county, I have 10 days to contact the proper authorities; Nana says if inspection is not done, I WILL INCUR A FINE-NOT ARC! Why wasn't permits pulled at beginning of job? Assine!

Time is money and money is time-I am wasting time and inconvenience to have someone come to my home. This used to be my favorite store and I see now that common sense is lacking.

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