Honda

Barry Jones is prejudiced and sexist. Yells at female employeess. Treats black employees disrespectfully.

2020 Honda odyssey elite bought Honda Care on top of manufactures warranty

radio system, back up camera, speakers kept flickering going out was advised had 2 have videos or codes after changing wiring harness & wiring same problem occurred was advised to bring in when occurring brought it in & have videos and advisor is saying that they must now wait on Engineers in CA to replace radio system & wiring has had our vehicle for 3 days trying 2 recreate codes with nothing now being advised to pick up vehicle after replacing brakes, oil and rerouted wires?

We entered into this agreement on 2/18/23. We were working with Jessica Rodriguez. We were told at first, we would be approve with no down payment and that was after a few hard pulls. We were declined for one vehicle but told we were definitely good with no down payment for a used van. We agreed and proceeded.

When I went to sign I noticed that the price of he used vehicle went up from 25,000 to 30,000 and that was with no money down. I advised them that there was a significant increase in the price of the vehicle from literally mins ago until now, when it was time to sign.

I asked them to put the correct amount of the van and was shocked when they were acting like I wasn't looking at the same van online with the 25,000 price. They even asked me when did I take that picture?

I said its…

I have recently bought Honda HRV model EX-L year 2023 Firstly my windshield glass broke and I ordered it back in November and the glass came in February after 3 months of wait time, however, Purolator damaged the glass while delivering it. I am shocked that Honda didn't packaged the glass appropriately as it knows that the item is quite fragile, Now I have been asked to wait for another 3 months.

Secondly, Yesterday my car stopped working and I took it to Honda dealership they told me that wiring was bit and cut off by an animal may be rat. When I saw, to my shock the car doesn't comes with a flap that covers the underneath of the car end to end. So whose fault is this, it is your fault Honda, please tell your design team to take this points in consideration while designing the car.

You…

2017 I leased a CR V from Tony Honda The finance mgr Danny called me after about a month and said that he was recently hired and was not aware of Tony Honda’s. NO LEASE POLICY TOWARD UBER DRIVERS BUT SAID YHAT HE COULD EASILY CONVERT IT TO PURCHASE I MET WITH FANNY AND I TOLD HIM THAT THE CAR HAD OVER 4000 miles and

told him I would throw down another $20000 to add to the $4000 I already had down and. Close the deal. Anaheimment VP Steve ARAIMO said to me that I can go to FTC BBB ATTY GEN bottom line is I signed the paperwork and that covers his ass

Good Day,

Re: Honda Santa Monica 1301 Santa Monica Blvd. Santa Monica, CA 90404

I agreed to cosign for a vehicle for my friend Mr. Martin Johnson. On Wednesday, February 15,2023 he went to Santa Monica Honda and spoke with Adriene Limon (Honda sales rep) regarding purchasing a vehicle I was not present. I received an email from Adriene Limon (Honda sales rep) that said evening at 5:47 pm to complete a credit application. I completed the application and sent back to Adrienne Limon (Honda sales rep) but she could not open it. Mr. Martin Johnson called me on speaker with Adriene Limon (Honda sale rep) and she confirmed she could not but open email but can take my information over the phone.

Answered a few question that was asked By Ms. Limon (Honda sales rep). Telephone conversation was…

I purchased a 2023 Honda CRV in October 2022. Two weeks later I was in an accident and it is now 2/17/23 and I am still without any vehicle to drive and no date on when I will be able to get my car back. I have reached out to Honda numerous times and they have not helped me at all.

Greetings:

The radar failed in my 2017 CRV shortly after a forklift was accidentally driven into the passenger side over the front wheel well while the car was parked. Brickell restored the radar on 1-17-23 for $525. However, the radar failed again three weeks later on 2-7-23. There were no intervening collisions.

I brought the car to Bay Ridge Honda, 419-421 90th St, Brooklyn, NY 11209 on 2-10-23 to have the radar fixed again. Bay Ridge identified a problem that Brickell did not identify that contributed to the radar failure: the front grill on the passenger side is damaged and askew and the grill must be replaced for the radar recalibration to stick. My service advisor at Bay Ridge is Maria Glenn, 718-680-0202.

I asked Brickell on 2-15-23 for a refund of the $525 I paid Brickell for…

I have bought Honda vehicles since 1988, I am a female senior citizen. I was harassed insulted and kept waiting for 2 hours. I had made an appt. To pickup a new Honda CRV. I had sold my CRV and got a family member to take me to pickup the new CRV. There was only one other customer in the business while I was there. They changed the price, the rude person taking care of the final paperwork did not want to answer any questions or concerns I had he just wanted to go home. It was the most horrible experience I have ever encountered. I was bullied and harassed into buying the vehicle. I don’t believe this is what Honda wants for their customers. Please help me have a better experience when I require service for my CRV.

Shirley Jenkins 112 Peoney Ln Bunker Hill, WV 25413 Cell (304)283-1555

Hopefully somebody over there at Honda reads this and gets back to me as soon as possible. I have been going to Honda of the Lehigh Valley in Allentown Pennsylvania for the past few years I used to get good service on my car which is a 1997 Acura CL I have been going there because the Acura place down the street never had loaner cars and they referred me to Honda right up the street. To make a long story short I feel like I have been taking advantage of and I've paid for things that I really do not need just to line their pockets I am highly upset, below are a bunch of things that are wrong with my car all of a sudden.

I have taken my car into Honda of Lehigh Valley Allentown Pennsylvania for a check engine light they had my car for over a week ran Diagnostics and swore to me that they…

I took my Honda into the arrowhead Honda dealership located on 8380 Westville road Peoria Arizona on December 29th 2022. because all the warning lights on the dashboard lit up. A multi point /Visual inspection was done on my car.

The results indicated The Auto need a Body Control module (BCM). I HAVE BEEN WITHOUT MY VEHICLE SINCE! I'm a70 year old female! I have Weekly responsibilities, such as Dr. Appointments, lab work to follow-up on. Shop for groceries ect!

THIS IS UNFAIR TO ME! I asked for a rental car and was denied on 2/9/23. It's Honda's Corporation fault that I'm in this situation. I been waiting for this part, each month and the ETA, IS PUSHED BACK AGAIN TO MARCH 30TH.

MY CAR IS PAID OFF IN FULL! I uphelded my end please help!! by paying or authorization for a Loaner vehicle,…

Re: Complaint: Lack of Honda parts

I am writing this letter to place a COMPLAINT against the total lack of Honda not providing parts for car repair.

I have a 2012 Honda CRV that the Electronic Steering Gear has failed. I was told by a dealers Parts Department that this part 53601T0AA01 is not available anywhere in the USA. They couldn’t understand why the part is unavailable as it is not part of the Port holdup situation.

To date, my car has been in the shop for 3 weeks waiting for this part from Honda. Monday I was told the part might arrive in the middle of March! In the meantime, 6+ weeks later I have no car!

My complaint is that this Power Steering Gear has for years been a dangerous problem on Honda vehicles. The potential crisis is that when this part fails you cannot steer your…

Honda has been completely non-responsive to my request to provide a part for a brand new 2023 Honda ridgeline pick up. I have been dealing with their customer service and they have provided absolutely no service whatsoever. I could not be more unimpressed and disappointed.

, do not communicate with each other and claim they cannot contact or phone anybody in the company to get answers to questions about parts. They have a lot of excuses but no answers and are terrible at returning phone calls.

I have not had use of my vehicle for weeks and weeks and I'm told that it may be months before my vehicle can be made operational. What a waste. The Honda dealer tells me that they get even a worse response from Honda and Honda…

Took my car to lumberton honda for a defective grille, car came back with scratches on both fenders, front bumper, headlights. Gm stated “none of his employees would do such.” And refused to help.

I have two Honda Pilot cars and both have the same problem with the drivers side sunviser they don’t stay up

Just purchase top of the line 2023 Honda CRV Sport Touring …how come that $40 K Vehicle comes without home link garage door opener???? Very weird !!!! Every car in our days has such a device !!! Car itself is very well done & thank you Honda for that !!!

Absence of a simple & very helpful device is a bit step back ….

The person that assist me says to me when the mechanic start working on the car if any thing comes up he will let us know. I said what about? Any i said yes. Because the only icon came was for the oil change!

I am upset about it until now . I don't want my car to mess up.

Paint is peeling like an orange on my Honda pilot, it’s a known defect and they won’t correct it. This is terrible customer service. They made a mistake with multiple years and models, the paint doesn’t bond with the metal.

They need to rectify the situation.

To Whom It May Concern,

I've written two emails and you all would stop in your steps if you would have been walking in my shoes from November 1 to January 17. Below is copies of the email. Now pick up a phone and justify what you all think and how you want to rectify this: Ticket # 13595402/ lnash follow up

This is the letter I sent to your CEO leader, Takahiro Hachigo I sent an email today so you must followup w/him. I thought another one was sent yesterday,but for some reason it didn't.

Dear Sir I'm still shocked at the way your receptionists want to screen calls so I can't talk with you Corporations like this, with the mistakes that Bridget and "Bree" have made? i'm thinking about buying a different model. How ridiculous for a car not to get fixed with so many defects you all put my…

My alarm been going off on my Honda Ridgeline 2012 I took it to the honda grenbelt to get a fix they told me they were gonna change the hood latch because that was the problem now the truck has the same problem and I need help because I paid almost a $1000 the problem wasn't fixed

Missing part, no call back regarding issue

Honda of Cape Girardeau MO,said I needed a RF Lower control arm,showed me a phone pic of a torn bushing, I declined service took it to my shop absolutely no problem, they are criminals, fix this now. John Graig

I bought a Ridgeline on Nov 23, 2022 at Gwinnett Place Honda. My salesperson, Zach, was great. When we came back from test drive I got a little emotional, as I lost my 34 year old son the same year, and he would have loved his Mom getting this truck.

When I was sent back for financing I made a very clear statement that I did not want any packages, except maybe GAP insurance. I called my insurance company and they have a program now that will pay the cost of the vehicle at time of purchase, so determined we did not need GAP.

Albert Thompson, my financial guy, then took me quickly through signing papers. He never indicated there was an additional charge of almost 4000 dollars for a platinum package, or 800 for a service plan, or even the almost 400 for the tire package.

When I came home,…

16 2022. On Hartford road. I feel i was ovrrcharged. and was told that that's ok, you're fine. I won't go back.

My 2021 Goldwing wheels were damaged on 10/13/2022 and have been on critical backorder ever since. As of today 1/5/2023 the dealership has no idea when they will get them!

How is possible a new vehicle manufacturer which is suppose to have all parts for ten years not have any 1st year out of putting product on the market for consumers?

Now the consumer has to wait without even guesstimate when the part will be available shipping let alone delivery!

Now all I have is a $35,000.00 paper weight time to get federal protection involved!

Good Morning,

My name is Kyla Moss and I want to make a formal complaint on Honda of Murfreesboro. On December 22, 2022, my 2018 Acura MDX was dropped off because I needed a standard oil change before I got on the road to travel out of town for the holidays. Upon retrieving my car back, I noticed my seat (driver seat 1) was not positioned properly. I tried to adjust it and noticed that the seat would not return to MY seated position. I immediately call the dealership back and spoke with Chris C. He advised me to bring my car back so they could take a look at it. He mentioned he would make his supervisor aware of the situation. I wasn't able to get back to the dealership until Monday, 12.26.2022. I spoke with Chris's manager and he immediately said his Techs had nothing to do with the seat…

This is a 2 page complaint letter I have sent to White Plains Honda: William Carluci Service Manager White Plains Honda 344 Central Ave White Plains, NY 10606

Page 1 of two Page 2 of two

My 2019 honda pilot has a electronic malfunction that multiple times on the highway the wheel shakes to a point that it's uncontrollable. I have 4 children. Please

I purchased my car in February 2021 I'm paying almost $500 dollars in my financing for an alarm system that rock honda can't seem to put in my car they say the system is too sensitive shouldn't they be able to fix it or give me some money back for the inconvenience??

Also, I recently purchased 2 tires from them they said had a warranty on them 2 months later I had a blow out on one of them and a gash on the other now all of a sudden there is no warranty which is the only reason I purchased the tires there for the warranty now they don't wanna even help me I would like some help please some money back something I wish I would have never purchased my 2 vehicles from them.

I have been waiting for a new headliner for my 2020 Honda Ridgeline Sport for five (5) months now. My ridgeline was involved in an accident on August 5, 2022. The headliner was ordered on August 9, 2022. Since then I have contacted customer service and filed a complaint.

I am not pleased with the service I have been receiving from Honda. Every month I have been told an ETA of the headliner which is usually the 22nd. of each month since August. I have been without my vehicle , while still making payments on my loan.

This is ridiculous and frustrating that a part can take this long to receive. If this matter is not resolved soon, I will be forced to contact my attorney to begin legal action. Please respond , it been to long with no part.

6 months ago I purchased a new 2022 Honda CR-V Hybrid Touring, which I really loved alot. Two months ago I had a minor accident, mostly cosmetic, which needed work so I took to the local collision center to get repaired. Since then most of the components that needed to be replaced were available, but waiting on just one single piece... the front car hood! Apparently, the collision center reached out to Honda to order a replacement, but parts are not available due to supply shortage and Honda is focused on making new cars only.

This is posing a major issue, as I cannot get my car back to drive due to Honda not stocking parts for these new cars and ONLY focusing on making money for new car manufacturing. Honda needs to realize that customers who purchased new cars already expect to be…

I bought 2022 Ridgeline paid 45 k for the truck . The usb port has fallen through the support bracket . Dealership said it’s damaged and not covered under warranty . The last 15 years I’ve bought over 7 Honda vehicles .

Service and warranty the last two vehicles has been a issue . My wife and I have also purchased 3 Toyota over that time never have issues with service are warranty. Right now she drives a 2021 Highlander and I drive a 2022 Ridgeline.

Typically replace vehicles every 3 years. Are 3 adult children typically buy the used from us . If this is not resolved I will not buy another Honda . I had a problem with Ford 35 years ago. Have not owed a Ford since then . Please respond

Last week I had a blowout on my left rear tire. I pulled into 100 dealership because I drive for Uber and I had a passenger in the car. I asked for help from somebody from your Honda department, (not helpful Honda dealership) I am a 65 year old, disabled grandmother and was turned away by your service department because I did not own a Honda nor will I ever after this last experience. You are really not helpful Honda people that you claim on TV. And I will be adding this to yelp. I will be adding this to Facebook and everybody. I know will know of this experience that Honda would not even help someone change a tire especially a 65-year-old grandmother. Just recently I became on the market again for a new car, but I will not even consider a Honda after this experience.

Mrs. Tawynia E…

I towed my car to Sloan Honda in Philadelphia my car won’t run the starter button not working the part they order for me is on back order it’s gonna take 3weeks to get the part and they won’t give me a car rental I’m a mother of 5 kids in school I can’t afford a car rental and need to take my kids back forth to school

Brought 2017 Honda Accord EX in for service at 250 Parkinson Avenue, Staten Island, New York. 4 days later there was noise while highway driving. Engine plate had not been bolted properly, plate was hanging. Brought it to local mechanic who bolted it in place and had me order new engine plate.

When picked up was told my car is low and I hit a pothole thus causing problem. Never in 16 years I have owned Honda Accords has this happened. Went to local mechanic to have new plate installed and he showed me how wiper fluid container was not correctly placed - was hanging in front of motor which could have caused a fire - and I have an oil leak.

Cap was not screwed on properly and to bring it back to Honda and should not be charged for service, which will do next week.

I have filed on the webpage for Leith Honda in Raleigh, filed many complaints, posted on the Fb page for them, emailed the service managers and emailed Takahiro Hachigo as well with no responses yet, I am appalled at the way my experience has been, without the smallest gesture of even an apology.

My 2019 Acura TLX was involved in an accident back in May 2022 and is currently waiting on one part a drivers side seat belt retractor part number 04818tz3a01za. I was given a delivery date of 11/28/22 for Rallye Acura to receive this part and it has not been shipped and no update is in the system.

My complaint made with North American Honda case number 13174379 has been closed as of 11/22/22 and told to refer to the dealer with updates. I called North American Honda today and was unable to get any clarification about the part besides it’s in critical back order which is what I have been hearing since July from the dealer and further more I was told there was no supervisor to speak with.

The customer service and the ability to get clarified answers is incomprehensible as to how you can…

My Honda crv 2018 has been in repairs at Gerber Collison in round Lake IL. since August 30th it is now November 28th and they are still waiting for parts from you. We're told it would come on November 9th now you say don't know when.

I will never buy a Honda again and will tell all family and friends now to buy also.

I was prepared to purchase a Honda Ridgeline however, your dealership Alton Blakey in Somerset Ky. buyers premium. I will be purchasing a Toyota instead. With inflation so high you will likely lose more sales. I just thought you might want to know.

I couldn’t believe the fee was so exorbitant. A friend purchased a Ridgeline in August with no buyers fee. He stated he would not have purchased the vehicle had there been a charge as well, there you go lost sales!

I gave my car for a repair for a denting work. While the repair my front glass was stuck with some colour sprinkles that is affecting my vision while driving.

Also my foot mat of the rear seat is missing. Painting of the car was done is a very unprofessional way without any protection on the front glass.

I own a Honda Pilot 2013. Paint is peeling off the roof and around doors. I was approved by Corporate Honda but was not able to bring the car due to illnesses. I brought it in a week ago. Pictures where taken and collision company turned in a estimate to service dept.

Now the service dept has said they will not cover the repairs because the car was not still under warranty. When I called corp. office the first time and was approved it was because of my loyalty to Honda products.

I have bought several cars from Honda and all service work and repairs have been done at the dealership. This is why I was approved from corp. office. Any help with this would be appreciated. Actually I am thinking of trading in pilot and get a new honda but no sure about it after this happened

Lady staff in Honda Victoria corner of Finlayson and Burnside was very unpleasant not very nice and unfriendly environment. I was ready to picked up my car and standing waiting for the staff to be available because they are busy facing computer and other staff chatting. This one lady approached me unkindly and rude face. You can see it right away to her face how so angry she is. I don’t know what she’s been up to. But the way she approached me as a customer is very unprofessional. The customer told me also same feelings she said customer service in the serve area are so unfriendly. Until I got home I feel so upset I wish I didn’t bought a brand new CRV to them because I will always see her face if I need a service to my car.

I hope give action to this lady staff and give action to the…

Specifically Thomas honda Johnstown,pa.ordered a new 2022 touring in February 2022 500.00 down and rest to be paid cash on delivery.car came July and they wanted more money for the crv and wanted to give me less on my trade.they didn’t see anything they did wrong.with dealers like this Honda will lose a lot of customers

Unethical Servicing at Casey Honda (Newport News VA).

My 2006 Honda Civic the week of 28 June 2022 at Casey Honda. Honda needs to reimburse me all costs incurred on 28 June 2022 in order to maintain their commitment to deliver world class service to your customers.

My 06 Civic was brought in with starting issues, I labeled the battery as the root cause. The battery was investigated and determined to be in proper working order. However, the battery was replaced anyway and I was charged. WHY?

The technicians working on the car did not inform the service representative I worked with that the battery was fully functional. They then failed to inform her of both their intent to and actual replacement of the working battery. WHY?

I asked Casey Honda to run diagnostics on the car and perform a…

This is my 2nd complaint today on Walker Honda of Alexandria La. I waited a total of 5 hrs and 15 minutes for my oil change on my 2018 Honda CRV. I was never updated on the progress but once in that time by a very young inexperienced young lady.

She told me on my 4th hour that it was on the rack. It was not on the rack. I approached the service desk and told the guy named Steven that it was long enough I want my car now.

The service manager named Brandon Gadnard approached me and set I was being rude to Steve. I was perturbed but was not rude. He said if you want your dam car I’ll go get it. I said get it then!

He was the one that was rude. My car had never been serviced after over 5 hours. I was told different stories about the wait. Over booking, 2 techs on Vacation, two service…

I am still at Walker Honda in Alexandria, La after 5 hours of waiting and I still do not have my server completed. I simply asked to have my oil changed. I made the appointment almost 2 weeks ago. As of now Walker Honda will never touch one of my vehicle again.

They give me stories of short handed and over booked. I might just buy a different car if this is how Honda treats their customers. I have bought 3 in the last several years but I guess it’s time to buy a Toyota.

The service cannot be this bad.

Honda roadside assistance is the worst!!! I called in a request and they told me it would be within the hour. No one showed up so I called again only to be informed that it would be another 2 hours.

No one called me and advised me of the new wait time!!! I was on the phone for over 45 mins just for them to scram around to figure out what happened with the first dispatch, which they couldn’t even connect with.

I tried speaking to higher-ups and they couldn’t provide me any information nor could they give me an email to write to. I bought 2 brand new Hondas in the past 3 months and will never buy from them again!

This is unacceptable and the worst customer service I ever received. I never wrote a bad complaint until now.

Honda has the worst Roadside care. I called at 3:40pm and was told that a tow truck would be here in an hour. An hour and a half later, Honda rep told me that it would be here soon. 30 min after that, still no tow truck so I called again.

Rep told me by 7:30pm the latest. About 6:45pm I call for an update and the rep tells me within the hour. It is now 8:40pm and I am still waiting on the side of the road. This is how Honda shows that they care? Wow!

You must pay a lot of money for all your advertisements on tv and the radio. They don’t care if you’re alone in the dark on the side of the road. Be truthful and tell customers who are waiting that it’s going to be more than an hour.

Now I have to wait to get this “trusty and safe” 2020 Passport towed to Honda, find a ride to get back home…

2022 honda civic. I purchased my car approximately 7 months ago December 2021 had my first experience with my lemon car the suspension and sway bar where very loose after that incident I took the car to a Honda service dealership after several hours I received a phone call from the service manager saying nothing was wrong with my car.

the horrible sounds coming from the car continue I took the back car again to Honda repair service center.

however this time I was informed that suspension and other things where as well the sway bar where very loose. the car was same I called Honda customer service and was provided with a case # many weeks passed no body contacted me finally I started calling a customer service a lady told me that Simon was my case manager he never called me.

most recent…

most recent bearing wheel and all kinds of noises coming from the front wheel I called honda customer service a lady nane Rose was the assign case manager never called me she closed my case I was never notified of her decision as WHY she closed my case, later in December I opened a new case this time I was assigned to Simon same thing I called multiple times talked to different people Simon wad always busy or out the office at present time I am still experiencing nightmares with my Honda unresolved mechanical problems, my message to Honda CEO please do something about this I am a single parent with 2 kids I desperately need help with a reliable car I can't afford to buy another car so please help me,