Howard Johnson

The below reviews must be planted. No possible way this hotel has earned 8.6 on its merits. Walking into the lobby from sweltering temps outside you would expect a cool change, no so. Temperature in the hotel is sitting at approx 80 by my estimation. You walk out of your room into the hallway and its already horrible.

Our room had a tub that apparently they had tried to "refinish" however the finish how was close to matte white spray paint the had chipped in multiple places. The pilows on the beds were 18x18 in squares? Easily stackable to so Ill let that go. First day when we returned from site seeing for the day found that one of the beds had been made but not the other? Still dont know what thats about.

They advertise free WIFI but the wifi code isnt published anywhere in the room?…

I asked my son to book a room for us on Friday July 1,2022. He came back to me and said he had booked a room at Howard Johnson . I asked no more as I trust the service at Howard Johnson .

To my complete surprise , when I checked in, the hotel was in no way like Howard Johnson hotels although carrying the same name , it looked like a residential place . The price for 1 room was $340 and the room was in a miserable situation .

the door had no safety lock . there was no fridge or microwave or blankets . there was no hair drier as stated on the online form . the A/C was so noisy enough to wake you up every 10 minutes .

I couldn't sleep that night . the first thing in the morning , I decided to leave as soon as possible . To my surprise again, the attendant was half asleep , he could barely…

Hello, I’ve tried contacting everyone as I could. This is what was wrong.

This place was so nasty. Dirty rooms, shower curtains were literally black, the bathtub drain was broken, the bathroom door had holes in them, the lights weren’t working except 2, the wifi wasn’t working, the beds are brutal, there was a homeless person sleeping on the couch in the breakfast area. Felt totally unsafe being alone with my 7 year old. I asked to change my 3 nights to 2 nights the guy said it was ok and I would be charged for 2 nights and nope made me pay for 3 nights. They “upgraded” our room which was just as bad but smellier and was told there was no additional cost and I was charged for a safe also. The GM was on vacation and was supposed to return my call last week and still hasn’t. Jill at the…

This place is absolutely unsafe and disgusting!! There is cigarette smoke throughout the entire hotel when you list this as non smoking hotel!! Toilet was not cleaned at all, shower and towels were dirty and stained. I arrived on April 15th around 3:45 pm and unloaded my bags and went to dinner.

Came back around 5:15 pm (about an hour an a half total time) and saw drug dealers and drug users walking throughout the hotel, they were harassing my wife and I. They were openly smoking in and outside of the hotel.

We did not feel safe so we loaded our bags as fast as we could, went and asked for a refund and were refused by the rude manager named Jackie. She knowingly allows this behavior on the property, so does the rest of the managers and employees.

I am disgusted at the bait and switch…

I’m still not surprise no one has got back to me since my stay in January. I sent several email and photos that documented my stay. So hear is another attempt of my screen shots from one of the many emails I have sent.

I was robbed at gunpoint $1,000 was taken from my wallet as well as my ID and everything in it it caused a great deal problems I asked the person in the front the desk clerk to call the police I thought he called the police I waited 2 hours and the police never came he called the manager and the manager told him not to call the police I want my money back I'm going to sue you it's on video you can see

I am a Platinum and Military Member of Wyndham Rewards (#125945769H). I have stayed a number of times at your hotels and enjoy them.

I just received a charge of $185.65 for a hotel that I never stayed at - Howard Johnson by Wyndham Leavenworth. I attempted to make a reservation there in September 2021 for a stay on October 7, 2021. I never received a confirmation email, so I assumed it did not go through. I then made a reservation at a different hotel in Leavenworth.

I was subsequently charged for a no-show for a reservation I never knew I had.

Every other reservation I have made through the Wyndham Rewards site has provided a confirmation email. Why did Wyndham not provide me with a confirmation email for this hotel? Why am I being charged for this?

I called Platinum Member Services…

No one in your company has any compass or cares about there customers at all. No one should be subjected to staying in a room where the drain backs up and no one fixes it nor staying in a hotel room with cockroaches. And can’t get a refund

Hotel ID: 02053

I called this location to make reservation, and brought t to their attention that I have a discount rate of 10% off the hotel rate. All of the front desk staff I spoke to refused to apply the discount, and requested that I speak with the Hotel Manager. I have been calling the hotel since 17th of October. Each day I called regardless of the time manager has never been on duty. Even when I checked in on Friday, I was told that the manager never worked Weekends.

The customer service is very bad at this location., and they are very rude. The day of checking on on Friday 10/22, the two employees at the counter were very rude. I told them that I travelled all over the world with Howard Johnson, and said I used Howard Johnson in London. One of the rude clerk at the counter, said…

Stayed at howard johnsons , 5905 victoria ave, Niagara Falls overnight. Arrived sunday october 17 , 2021 checked out on monday october 18th. Parked in the howard johnson parking lot . 00 parking fee. Upon going to my parking spot after checking out I found my car had been broken into overnight... broken rear window..

someone had thrown a stone though the window.. class all over the backseat and around the outside of the car. I had to make an online police report and now have to go through my insurane to have the window repaired.

Spoke to Howard Johnson manager (kevin) he did not offer a free night's stay . Meal.. or any compensation. He did help to have the glass around my car swept up and plastic put on the broken window after I asked him.

I feel I should get some compensation. My car…

00 . I should have left but I don't know why I did not . I was not happy with customer service front desk staff were not friendly . I had hair in the bathroom sink , called to let them know .

00 just very disappointed in the service and cleanliness of my room

We checked and the room was clean the shower water pressure was nonexistent the water did not get hot at all. The carpet could us some cleaning. our room was next to someone who went in and out all night we was by the ice machine. We barely got sleep..

on Tuesday the day we was due for check they deactivated our room keys before 930 am. We went to breakfast came back couldn’t get in room had to call to front desk for them to send someone. I checked at 1055am I asked when was check out she said 12pm I asked why was card deactivated she claimed they worked but I showed the man who open door they didn’t I than receive a confirmation that I checked out at 11:55am I was already at airport..

I’m sending proof of room.

Deplorable conditions at Howard Johnson Toms River; I am written several times the franchise owner has yet to contact me and rate was $350 for one night. We couldn't close/open our door (broken door jam); the sheets/towels were disgusting and it smelled like cigarettes. It was filthy.

This hotel false advertise overcharge for room service rush you out of the room when it's time for you to check out and I don't appreciate I deserve my money back

The room was filthy, there were cigarette butts on air conditioning unit. TV did not work, no hair dryer, no coffee maker attachments, bathroom ceiling fell through on us. And my car was towed from parking lot. No compensation what so ever.

00 extra cash only for 2 hr early check-in. I walked out on the lounging roof with my grand babies and 2 men were smoking out of a big bong pipe. The cleaning service was also very rude and yelled at us when we tried to get the elevator down.

Would not let us on, said he was using it. The door to the room had such a large gap in it between the floor and door, we could see out side. I was so taken back and overwhelmed when I seen the room, and the feeling of helpless anxiety when I was told no refund.

However my biggest disbelief is all these other…

On 5/30/2021 3:30pm, I arrived Howard Johnson located at Mystic, CT with my kids. After I was told that I was too earlier to check in, I spent 30 mins at nearby shopping mall. According to the hotel policy - check in 4pm and check out noon, I was back to hotel at 4pm for requesting check-in again.

However, the front desk staff told me that it was impossible to arrange a room at that moment because the room I reserved was not ready yet. It would take another two to three hours to be ready. With my two kids, I tried to explained to him that it was very inconvenient for us to find a place because we drove from New York and had spent 3 hours on the road.

My kids were very tired and needed to have a place to settle down. Then the front desk called manager to come out to discuss this issue. I…

Judge me because Im tall and pretty, Ill judge you because youre short and fat! Its midnight my 10 yearold asleep in the car. Front desk right off the bat was EXTREMELY rude. 2 1/2 sober THANK YOU VERY MUCH!

Exhausted from working my butt off, she wouldnt even look at my daughters ADA support animal badge, could not even carry an adult conversation, acted like a spoiled intimidated child! I said her animal would then stay in our camper, she refused my reservation!!!

Now were at a gas station surrounded by thugs in a dangerous situation with no hotel! UNBELIEVABLE. RUDE and extremely unprofessional, insulting, and careless for our safety

Roaches in room, smelled like marijuana and cigs, no blankets, I was told they would issue a refund after not staying then they did not release. 3 of our party went after a soccer tournament. 2/3 were issued refunds. When I questioned them they said they cannot I only left bc the party left.

So I had an interview this morning with your hotel here in san Marco's Texas. I had to call and inform them that I was not going to make it die to my truck didnt want to start. The lady who answered was unprofessional at best.

Her response when I told her was "oh yeah". I'm sorry but that is so unprofessional. This is why your ratings are so low, people get turned off by this kind of attitude and they go elsewhere.

I stayed at the Howard Johnson by Wyndham Flagstaff I-40 East Lucky Lane location after getting caught up in a snowstorm that blocked all ways out of Flagstaff on March 13th. I was charged $359.87 for the room which is nearly 4x the normal rate for the room.

This price gauging during extreme weather conditions is completely unethical. Not only that but the shower in the room did not work properly and the lock on the door wouldn't completely close (I woke up in the morning to the door partially open to the elements – only the emergency safety lock keeping it somewhat closed).

I should be reimbursed at least to the normal rate of the hotel, I had no choice but to book this hotel during a winter storm and to find that it was almost 4x the normal rate was extremely unsettling. I will also be…

Absolutely rude unprofessional staff, front desk couldnt be any shadier. Rooms are very dirty and smell like smoke and urine. Worst place to stay in Vegas. ESMERELDA DOES THE HJ NAME A BAD SERVICE!

Dirty sheets on the bed, bath tub in dire need of repair, holes in wall , door was hard to close as locking mechanism was falling off. Whole room could use a good cleaning. Being across from a hospital you would think the rooms would be clean and sanitized especially during Covid-19.

I will never recommend this hotel to anyone.

The very worst hotel experience ever be in I had better hotel service and hospitality in tj Mexico that were actually 1/4 the price not to mention 100 deposit in wich they tried to charge me for my own pillow case and a set 20 that had prior stain on it and was able to provide pics before and after they should figher all staff and ower before putting ur name howard johnson nothing worked toiet included tv remote tub plug no breakfast the things we paid extra for and

didnt revcive and they took deposit for our own linen that was amazing customer svs hotel circle howard johnson is the last place for noce relaxing room they should pay us to stay F

I travel between Florida and Colorado every 2 to 3 months , being a small business owner I do not like to file complaints and have done so one other time when my food was bleeding, BUT this is a horror story of a hotel with a well established name, my room looked like a dirty screen out of a 60s movie no fridge no microwave a disgusting safe that is older than me, out of the 6 days my floor was mopped 0 times I only slept there 2 nights because it was so

disgusting I had to go stay with a friend , the shower was so terrible I had to go buy a shower mat and bleach the entire bathroom sheets were never changed from the 2 times I slept there towel were so old and tiny a toddler would not be able to use them.

I’m shocked and very disappointed with a name like Howard Johnson I expected way…

I stayed at HJ PDX in building B rm 310. The room seemed basically clean. I was very unhappy to step into a shower that had run for long enough to get hot and yet was only tepid when set at hottest level and remained so until the end of my shower.

Even worse, the drain didn't work well so I was standing in dirty water. I also found that my key card wouldn't work when I returned after breakfast. After getting it reset it still took many tries to get into both the building and my room

We were at the Daleville/Roanoke Howard Johnson this weekend. We had two rooms for Saturday. We have stayed here numerous times and it was always clean and in good condition. When we got to the hotel about 8:30, we checked in and then went to our rooms.

The first room #325 was OK except that the tile in the bathtub was horrible. At first, I thought that it just needed regrouting but as there was a lot of black stuff around several of the tiles, then I realized that it was not clean and that there was mold in the crevices of MANY tiles.

And the caulk around the edges was not very clean. It was late and we were tired. I noticed 3 or 4 stink bugs but we have that problem at home as well and treat the outside of the house to kill them so very few get in.

In room #324 however, it was…

The mananger and the front desk clerkl are racial and disorderly . I not expect death treats. on friday. oct 4 this happen at the howard johnson danville va. i had go accross the stree to get rest. both should be arrested and put in jail. please call me asap.

thanks roy smith 240 422 1159 writing a lawsuit tpday

To Stephen Holmes,

My family and I checked in at your hotel on August 22 for a one night stay. We were told at the time that there was a required parking charge of $16.95. A few days after check out from your hotel, while doing my banking, I noticed that you had in fact charged me twice for parking. There was one charge for the night I actually stayed there and another parking fee for August 24, which would be the day after I checked out and therefore not a night that I stayed there. I called your hotel to enquire about this and was told by one of your representatives that this matter would need to be investigated by a manager and that there was no manager available to speak to me on the phone. I was assured that a manager would get back to me shortly. This occurred on September 6. I do…

We checked in to receive the 2nd floor, as requested. We were told there was none, then we left to the baby shower. When we returned 3 hours later we saw the room and how dilapidated it was, food stains, stains on the wall and door, gashes on the walls.

Powdery substance on the carpet, and feces right outside the sliding glass door - in two spots with a smell of urine. Most alarming however, was the drug dealing that was occurring right outside our door. We felt unsafe so we left.

We were refused a refund even though the room was not used. We only checked in on our way to the baby shower we had to go to. Manager was entirely unhelpful and rude. She also lied and said the room was used.

We did not touch anything in the room. We stood there in horror and then left.

I stayed at Port Richey. The room was not anything like the pictures. It is a place for people to live. I did not feel safe there. I paid cash and stayed because I believed I could not get my money back.

The couch and chair was stained. My friend uses a cane and when I asked for a bottom unit I was told they were full. Not true. People were fighting outside my room every night. I was woke up every morning by the same thing.

The room was not cleaned every day. We did not get clean towels every day. We were put all the way at the back. So, we did not take advantage of the breakfast. The railing going to the second floor is loose. My friend almost fell.

This is not what I expected of Howard Johnson or Wyndham. From the holes in the ceiling to the gap in the door. The pool was green. I…

Hello, I've thought about it for 2 weeks now and finally decided to submit a complaint on this hotel. August 3rd, we were about 4 hours from home visiting the Grand Canyon. Instead of driving home, we booked a last minute hotel room at the Howard Johnson by Wyndham Flagstaff University West. 40.

When we arrived, the hotel charged an additional $14 RESORT FEE!!!! This was definitely NOT a resort and barely classified as a low class dump. The name, Wyndham, to me, stands for a clean and decent hotel if not a better than middle class hotel chain.

Wyndham should be embarrassed to represent this property. The hotel did not have any parking, so we made our own spot up front by the office. We went to our room. It was almost midnight, so we had no choice but to sleep. I've attached photos.

The…

My family and I searched high and low to find a decent pet friendly hotel, we were so happy when we found this Howard Johnson in Wichita KS, but little did we know this would turn ugly. At 6am I walked my dog around the building before going to work, put him back in the room and went to have some breakfast, when I was approached by the person at the front desk, and

was asked if I knew there was a pet fee, I explained to him that yes I did know that, and that's why we paid the extra $25 along up front, when we checked in, he asked my room number, I said 230 something, he immediately sad 235 or 237, which next to us and they also had dogs, I said no, 233 so he proceeded to go look it up, never returning.

I was insulted by the insinuation, that I had tried to sneak my dog into this hotel,…

m. m. buy Hotel general manager pounding on the door demanding us to open the door when I told him I was naked he told me that's what they all say open up as my fiance kept telling him she is naked the hotel manager then

insisted on me going into the bathroom because he needed to get inside when he came inside the room he said we were smoking inside the room. My fiance repeatedly told him we were not smoking in that room as we do not smoke the general manager kept yelling very rudely impolitely and saying that we were and

that we needed to leave mind you check out is not until 11 he told us to get our stuff and go he then was walking out the door and as he was doing so he said I hope your bank card works.

When she left the room I finally came out of the bathroom and I was like what do…

Dirty room . No housekeeping done

This place is overpriced and underserviced. Management is rude and run poorly. It has gone down hill since my last visit 1 year ago considerably. The complimentary breakfast was completely bare minimum. The only fruit served was bananas. (last time they had apples & oranges also) No bagels or pastry.

Hot tub hours are 10 am to 10 pm instead of opening at 8 am so guests have time to use it before check out at 11 am. (check in at 3pm) Nearly $300/night for 20 hours? 00 when we arrived.

My reservations clearly stated a lower price. I went back to the office with my paperwork. After waiting several minutes for the Manager to review my reservations, he reluctantly refunded our money with not so much as an apology. It was more like resentment refunding us. They…

Good afternoon noon I recently stayed at your hottest newark airport and visited your restaurant ambrosia, the service from the Manager was ridiculous, he was rude to the employees and customers, he wouldn’t let the employees turn the air on by where they were working while customers were ordering their food he cut in between them and yelled for coffee. Without saying excuse me!

At least 6 customers cancelled their orders and then he didn’t even wanna come apologize he sent another woman out to apologize but the customers weren’t having it! I don’t know his name because he wouldn’t give it and he didn’t have on a name tag, but he’s an Indian guy (not meaning anything by that) but he is very rude to the employees and

was rude to customers and I’m quite sure y’all have some policy in place…

My Itinerary number was 18316918422. I stayed at the 5905 Victoria Ave | Niagara Falls, ON, CA L2G 3L8 location between July 16 - 17. I have not stayed at the Howard Johnson in many years when visiting the falls.

Even though there were more affordable accommodations we decided to try it. 1st of all the hotel is nice and very well located at the falls. The booking experience was excellent and the check in staff were great. The problem we experienced is with the customer service we needed at 10 pm in the evening.

My wife and I came back to our room 614. We settled in for the evening and I tried to make my wife a coffee. The machine stopped 1/2 way through and I understand that things happen. With most hotels we stayed at all we needed to do is call the front desk for help.

When I called…

I was first out in room 325. The room had a file order, the bed was low, it was small and close and the bathroom wasn’t clean. I was then moved to room 330 which was near an exit. Preferably I don’t do exits.

The room was clean and spacious. There was no smoke sector, wires where hanging from the wall, the door frame is separating from the door, toilet was not working properly we had to double flush the toilet for urine and

toilet tissue to wash down, standing water in the shower as you bathe, let’s not forget the unmentioned 15 dollars charged per night for parking on top of me being overcharged for my room and parking. The night staff was ok.

But the am staff acted as though it was going to kill them to speak back. Absurd! When I asked to speak to the manager on two different occasions,…

We made reservations & arrived on time. Our room was changed & we were already charged on a card we were told could not be accepted. They took our entire hotel room budget for my graduation. The manager, Liem, refuses to do a refund. This is fraud.

We were not made aware before the card was charged that they will not accept temporary bank cards. Which was acceptable on the website. I expect immediate response. This is a open & shut case of fraud. Thank you. Phone #: (402) 469 9669

We booked online through Agoda. Pictures etc looked fine. We have stayed at your hotels before. We got there and it was the dirtiest hotel I had ever seen. We didn't even think it would be safe for our 1 year to crawl around. It smelled of marijuana, smoke, and was just filthy. Sheets, carpets, floors, bathroom etc. Were completely disgusting. We had to bail and were refused a refund or credit. Just want a credit, refund, or something do e to this hotel.

Thanks,

Sara Harrold

I found hair all over the bathroom walls and in the shower. I also asked them if they could clean the Windows, because they were really dirty like nobody ever cleaned them . and they told me they didn't want to.

And the hotel some parts smelled like piss , and some of the staff was really rude. All in all we want to come back but I hope things get better their. And me being a Military Veteran they did not show no respect what so ever.

But that is all I have to say. Except maid or room service did not do their job.

We submitted a complaint to the manager and we still have not heard from him: My second day in the Hotel Water was falling from the ceiling and my wife was taking a nap while she got all wet from the water that dropped from the bathroom of the people on the second floor. My wife shortly after told you about the situation and came back to the room waiting for the janitor and the housekeeper!

An hour went buy no one showed up we decided to take of the sheets , cleaned the area the kids were getting hungry , so my wife went back to tell your front desk service representative that we were tired of waiting that we will need to get some food and that we need someone to help us later.

We came back from having dinner and the only one that finally show up was the housekeeper. ” The janitor just…

THERES ROACHES IN THE ROOM. THE POOL IS DISGUSTING AND WHEN YOU TELL THE PEOPLE IN FRONT OFFICE THEY ACT LIKE YOU THE ONE WITH A PROBLEM. FILTERS IN AC WERE BLACK. The drain in shower is broken and could easily cut someones foot open if not paying attention.

First of all my room had bed bugs and was pretty disgusting, secondly I was charged more then quote received by email, lastly I tried emailing the hotel manager directly on 6/11 to discuss not only the overcharge but also I feel I should not pay or at least given a large discount for the 2 out of 5 nights I stayed in the bed bug room! I have several other pictures I can show you of the multiple bites I received and the condition of the room.

Member # 164669056H Member name: Vivian Boatwright Never in my life have I been made to feel so unwelcome and treated so rudely. I have three people in my room and I went to make plates for each person at breakfast.

When exiting with the plates Linda a black lady at the front desk gave me a horrible look and said who is all that for. I told her 3 people and she proceeded to act like I was lying about even staying there and wanted my room number.

Never have I been so embarrassed in my life and there was two other couple in the lobby that heard this. I was so embarrassed I didn't even go back to make my plate and I only had two plates for the two other people in my room..

I have attached a picture showing exactly the amount of food that I had that she flipped out on me about. That's for…

A stay at your hotel location on 42nd st and vanburen in phoenix arizona and my speaker was stolen from my room upon me leaving thw room for it to be cleaned. When i went to the front desk to ask who had cleaned the room the rep was VERY.

rude and condescending twlling me it was my fault it was stolen because i left the room. But i left UPON THEIR request so thw room could be serviced. It was right on the nightstand and when i went back it was gone.

We are rewards members and have stayed at many hj hotels in the past and have never had any type of issues. This person you have representing your company is a theif and more than likely a drug addict. I fully expect to either have my speaker given back or we will be filing theft charges against whomever was in that room as well as calling…

I waited all most 2hrs for my room the man had charge my card to the wrong room and person. And the rooms need to be updated our beds where on the floor.

I have been staying at the Howard Johnson Collegepark ga Phoenix Blvd may stay was great UNTIL yesterday!!!!!!! A friend of mine paid my reservation at the front desk for me then 5 hours laters decided to go back to the front desk and demand his money be put back on his card.

He didnt know what room i was in so he had the front desk to call me twice to come down. I came down and a MANAGER named DEE told me that she was giving him a refund and i had to pay or leave the room.

I explained that we had an agreement and part that was for him to pay for my room. My "friend" was there saying as loud as a he could I want her out I dont care. DEE THE MANAGER said basically just as loud pay him or pay me or you have to check out By 6 because we are really busy tonight and can clean and rent that…

room stinks like mildew & floors needed vacuuming Swimming pool was closed & very filthy not fit for a desperate homeless bath The place NEEDS INSPECTIONS I WAS BIT BY A DAMN BED BUG I TOOK A Pic & ran down stairs to the desk to show ‘& complained I needed a full refund The night desk auditor refused to hear my complaint & said that’s the chance I take when you book rooms here If that’s the ATTITUDE FOR CUSTOMER COMPLAINTS...

the place needs shut down I will Not ever stay at Howard Johnson’s again They refused to solve the complaint or give a full refund & I left as a very dissatisfied customer & I will let others know about the whole situation Bed bugs are a BIG NO NO IN MY STAY of Hotels/ Motels I might could have tolerated other stuff but not BED BUGS !!!!!! LAMBORN

I began staying at the Howard Johnson hotel, room #205 in Wheat Ridge, Colorado on April 15 paying a monthly rate. Everything was fine until a week ago when I noticed 3 different bed bugs crawling near me as I sat on the bed at different times Saturday May 18, 2019.

I verbally informed the management at the front desk the next day on Sunday May 19, 2019. They spoke of making a room inspection, but such never occurred. I brought in my own vacuum cleaner and have been vacuuming daily.

Didn't see and more bugs all last week and was happy thinking maybe it was just last remaining few from next door room #207 which they had brought in a heater system for 3 days in that unit. Unfortunately, last night (Sunday May 26, 2019 I witnessed 2 different bed bugs and a tiny baby one.

I sent management…