Howard Johnson

I have been staying at the Howard Johnson Collegepark ga Phoenix Blvd may stay was great UNTIL yesterday!!!!!!! A friend of mine paid my reservation at the front desk for me then 5 hours laters decided to go back to the front desk and demand his money be put back on his card.

He didnt know what room i was in so he had the front desk to call me twice to come down. I came down and a MANAGER named DEE told me that she was giving him a refund and i had to pay or leave the room.

I explained that we had an agreement and part that was for him to pay for my room. My "friend" was there saying as loud as a he could I want her out I dont care. DEE THE MANAGER said basically just as loud pay him or pay me or you have to check out By 6 because we are really busy tonight and can clean and rent that…

room stinks like mildew & floors needed vacuuming Swimming pool was closed & very filthy not fit for a desperate homeless bath The place NEEDS INSPECTIONS I WAS BIT BY A DAMN BED BUG I TOOK A Pic & ran down stairs to the desk to show ‘& complained I needed a full refund The night desk auditor refused to hear my complaint & said that’s the chance I take when you book rooms here If that’s the ATTITUDE FOR CUSTOMER COMPLAINTS...

the place needs shut down I will Not ever stay at Howard Johnson’s again They refused to solve the complaint or give a full refund & I left as a very dissatisfied customer & I will let others know about the whole situation Bed bugs are a BIG NO NO IN MY STAY of Hotels/ Motels I might could have tolerated other stuff but not BED BUGS !!!!!! LAMBORN

I began staying at the Howard Johnson hotel, room #205 in Wheat Ridge, Colorado on April 15 paying a monthly rate. Everything was fine until a week ago when I noticed 3 different bed bugs crawling near me as I sat on the bed at different times Saturday May 18, 2019.

I verbally informed the management at the front desk the next day on Sunday May 19, 2019. They spoke of making a room inspection, but such never occurred. I brought in my own vacuum cleaner and have been vacuuming daily.

Didn't see and more bugs all last week and was happy thinking maybe it was just last remaining few from next door room #207 which they had brought in a heater system for 3 days in that unit. Unfortunately, last night (Sunday May 26, 2019 I witnessed 2 different bed bugs and a tiny baby one.

I sent management…

Stayed at Howard Johnson in Daleville VA twice in last 3 weeks. We have stayed here numerous times over the years. Like location and though prices have raised, still comparable. Motel has declined in quality: 1. Grass a foot tall 2.

Showers only hot or cold. 3. Very moldy shower curtain and dirty bathroom and bathtub. 4. Sink stopped up. 5. Carpet smelled. Buildings in disrepair, paint chipping. 6. Breakfast not nearly as good as a year ago. 7. Prices higher 8.

Dirty pillow covers and bed sheets. 8. Manager said he took over in May, housekeeper quit then, so doesn't have good help. 9.

Overall this place has become a health hazard. I'm surprised city did not close it down. I suggest Wyndam inspect it

I was lied to when making reservation. I was told there would be a microwave, refrigerator, WiFi and hot tub. I ended up having spoiled food. The outlets were all broken in the room. No refrigerator, no microwave, WiFi did not work.

Front desk clerk was zero help. Told me it's too bad. This ruined my plans for my special occasion. And there was no blanket or towels. Honestly feel like I was taken in for a scam. I paid good money and got nothing but a bad stay with zero amenities.

I plan to leave reviews so others do not have their special night ruined either. If your hotel offers no amenities then be honest about it before some one makes the long trip for nothing.

I was lied to when making reservation. I was told there would be a microwave, refrigerator, WiFi and hot tub. I ended up having spoiled food. The outlets were all broken in the room. No refrigerator, no microwave, WiFi did not work.

Front desk clerk was zero help. Told me it's too bad. This ruined my plans for my special occasion. And there was no blanket or towels. Honestly feel like I was taken in for a scam. I paid good money and got nothing but a bad stay with zero amenities.

I plan to leave reviews so others do not have their special night ruined either. If your hotel offers no amenities then be honest about it before some one makes the long trip for nothing.

My husband and i stayed at the hotel often. Last night they gave me a key to someones else's room. I walked in on them being intimate. That was not ok. It could have went really bad. It was humiliating.

I had to go back to office and wait and it took another 15 min to get straighted out. Very upsetting and professional.

Adressing:900 medical arts, Albuquerque, NM. I have emailed the manager and he hasn't gotten back to me. Manager name is Jerry. My complain is about the three front desk ladies whom we're very rude. And did not want to cooperate...

I accidentally booked two rooms and they did not want to give me a refund for one of the rooms. The next morning I woke up and had bug bites all on my back left arm... Woke up in discomfort, inflammation, and itching...

This is from room 114. the room service lady was going to give a refund for this room but the front desk lady whom was working morning shift 05/04 said that there was no proper reason for a refund after being bitten by so

many bugs in your hotel If you could close the hotel cause I have only seen bad reviews for this hotel. Not to say but the…

First of all I paid for a week I'm a Wyndham Rewards Diamond member I've stayed at the same Hotel on 44th and Ward Road on and off for 4 years I have two service animals what are very famous been all over the TV and the news I was put into a room with bed bugs I was at I asked to move they put me in another room with bed bugs very rude very nasty made me leave two days early without giving me a refund of my deposit or the two days that I paid for I'm very very upset and

I want my money back for the whole week

I booked a room at Howard Johnson in Norco CA on May 1, 2019. I went out to the store around 12pm and came back around 1am to find my room key had been demagnitized by my cell phone. Martha, the clerk on duty refused to remagnitize my key even though she verified that it was in fact the key for my room.

The room was in my girlfreinda name who was fast asleep in Eastvale and not answering her phone. The clerk Martha left me out in the cold all night and refused to contact of bosses or supervisors and the next day the GM refused to give me a refund

Hello, My name is Kim Dawkins, I was a guest at the Howard Johnson by Wyndham Mystic, Mystic CT from Apr 12, 2019 - Apr 16, 2019 which was an anniversary stay for my husband and I. Check in was pleasant and the front desk personnel was very friendly and accomodating, i ecspecially liked the young man Jacob.

when entering the corridor to get to our room the hallway we were immediately met by the smell of marijuana. We overlooked the odor because once we entered our room we could not smell the aroma any longer. We later attempted to take a jacuzzi bath at which time we found long black hair in the tub.

I had no problem cleaning the tub to take a bath, so I did. The next day my husband and I decided to do some site seeing and went to the casinos. Upon our return I found that the bed had…

com. This complaint is in regards to a booking 3/27/2019 at the Beckley Howard Johnson. 00. 00. I am hopeful I can be reimbursed this US amount. Please reply Dorothy Payne

I recently stayed at the Howard Johnson hotel in Perry, Georgia. The issue I had was with the front desk and the billing. I was charged for my stayed more than once. I am currently in the process of disputing the charges with my bank but this is fraud. The front desk people will run your card and tell you it is denied "by their system", then run it again and each time it is run you are being charged in reality. I have had to spend more time on trying to get my money back over the numerous times they ran my card than I should. This hotel could be independently owned however, it is ruining your name and reputation. Before I go to slamming Howard Johnson on social media, I would appreciate an email acknowledging my problem.

v/r

John Sutton

I Tonne Miessek, made a reservation at Howard Johnsons on Tropicana on 04/07/2019. When I arrived they stated the room wouldnt be ready until 3pm. I left and came back at 3pm. Upon arrival the manager Tanya Lopez stated that I was on the DO NOT RENT list.

When I asked why she stated that my dog made a mess. NOTE: I was not even the registered to this room. I know without a shadow of a doubt that when I was at howard Johnsons with Theresa Brassfield that I picked up and cleaned the room.

I feel that the women here are discriminating which is illega according to a court of law. I also know that some of your employees working here are evil and are affiliared with the devil.

My question to Howard Johnson is in regard to a booking on Mar 27, 2019 at the Howard Johnson in Beckley WV. 00 service fee. I had the information documented on my reservation. 00 service fee. I had my documentation for my service dog, but was told it wasn't required and all pets had there service fee.

My confirmation #84874EC009296 - Acct # 083-919839. My receipt indicates I used and Amex Express card to book which is incorrect. Please advise if I am to access HJ in the future. Dorothy Payne

We stayed at the Howard Johnson in Burlington, Iowa on October 12, 2018. Complete disaster. Very dirty and cold with no heat. Complained to the front desk and they said nothing. So, we emailed assistant manager, Karen Sawyer and she replied back on October 19. 2018 and said she was going to credit our Mastercard 25% refund. Still have not seen that credit. So emailed again on March 22, 2019 and told her it has not been done. She has yet to respond with that email. Thanks for you time.

Bruce and Sue Wunder.

Should give that hotel a -rating.

We are staying in Victoria Canada at the HOJO 310 Gorge rd. E, Victoria Canada i first want to say i have never filed a complaint but this needs to be addressed asap. 1st the pool area woman showers don't work, bandaid on the floor in the hallway mens bathroom has one toilet that is Full with waste.

the workout area is real bad and the small window ism broke and hanging on plus I'm not okay with a deadbolt on the entrance door that has a key on the outside and knob on the inside meaning a creep could lock his self in the pool area with a deadbolt and your trapped.

i domino feel safe and especially my wife and daughter. please do something with this place it has your name and isn't closer to what I've seen from your properties. if you want pics email me back i check out in the morning…

I am here at the Howard Johnson hotel 407 Reisterstown rd Pikesville Maryland. 00 gift card for the two of us). The gift cards were rejected at the McDonald’s at least 2x and we were told that the cards had no money on them.

(2) the toilets are too low in these bathrooms. I am a handicapped wheel chair bound individual with an oxygen tank. I could definitely use a higher toilet. And in my opinion I think we deserve reimbursement for this phony advertisement for breakfast that was suppose to be included in our stay.

I will circulate this message and talk about these issues involving this hotel and will warn others so they won’t have To go through this.

I stayed at HOJO in Greensboro NC on Saturday 3/23/19, I was checking out Sunday morning as I was going to my car at 10:41 checkout is 11 room service went to clean my room so I left. When I get home I realized I left my necklace at the room (115) I called they said no one turned it in I'll have to call in the morning and

speak to Latoya or Latanya, no she said she has to check with room service and they are not there yet, 4 calls later still no necklace. This may seem like a little trinket to the person that took it but it had VERY sentimental value to me, it was a bday gift from my twin sister, with inscription on the baclock "Wonder twin forever" she, the ring that was on the necklace from my grand mother who us no longer with us.

All I want is my necklace back, I know they have it,…

Left three items at the Howard Johnson, Yuma on the weekend of February 9/10, 2019. Phoned and a receptionist confirmed the lost items: toy red fox with red bow, cds and earphones. Asked her to check with manager to see if they could be shipped free or that I arrange to pay.

Placed another customer service call - they were to phone back. 1-705-444-0816 (my home number) No phone call. Emailed twice.

I reserved a room at the Howard Johnson's Motel on Van Buren St, Phoenix for Sat, 3/23/19 for my brother-in-law, Joseph Gendron. Unfortunately, it was a necessitated last minute reservation, so I had no previous knowledge of the motel. My brother-in-law is handicapped and elderly and stayed there with his grandson.

I hated to leave them there, but being last minute and needing to get a shuttle early the next morning, we had no other option. The door's hinges were coming right out of the door frame! In addition, the inside latch was ALSO extremely loose, attached to another piece of wood, between the latch and the door, itself AND even then, it was not securely attached to the door.

The latch was attached by loose screws which left the latch about a half inch to an inch away from the door…

Customer service so unprofessional not phone ettiquette at all your employees when asked a question not helpful like they don't care!!

I have been staying here at the hotel since the 27th of February and when I booked online it stated it allows pets. When I got here I was then told not cats. If I had a cat they would fine me $500.

Well today I got to my room and hotel staff was in my room and locked me out and are refusing to give me my belongings. I am paid until tomorrow morning and I just want my things so I can leave.

I don’t even have my cats food or a change of clothes. They can charge me and sue me for the $500 fine. Now they want $50 PER day for storage & $200 for packing up my belongings. I think they are trying to strong arm me into paying them for outrageous fines and charges!!!!

Stay away from this hotel

I’ve been a on and off guest of Howard Johnsons for over 7 years the one located on 5173 shore drive Virginia Beach Virginia, And i’ve Never been treated so bad in my life the general manager is beyond rude and nasty she act like she doesn’t Care and talked to her employees and guest as if they are not people.

After getting my breakfast this morning i walked up to pay for another week and she and another employee were talking so i waited very patiently till they were finished in the mist of waiting the gm was screaming at the young lady and threatening her job and i was so confused because I’ve never heard her talk to anyone like this in my time of coming to this hotel, after the young lady left i was still waiting to be help i politely said excuse me i would like to pay for another week…

If I could do a negative star that’d be what they deserve! I had a reservation a week in advance for 2 rooms (side by side) on bottom floor for an 11 year old bday party. They put me in the 2 nastiest rooms, upstairs, in smoking, outside on back of the building.

I complained, tried 2 more sets of rooms and they charged me for all 6 rooms and the charges were pending for 3 days!

Also my 11 year old and her friends found a crack pipe in the dresser! I took it up with the staff and they were terribly rude and refused to give me my money back!!

Front desk threatening to put me out due a co worker dropping keys off to me! Said I wasn’t allowed to have guests after 10pm and if she’s not gone within 5 minutes he will have me removed with no refund!

I had my son sleeping in the room and he was extremely rude and unprofessional. I paid to be here and this place is filled with cockroaches.! It’s seriously disgusting and I will never book here again! Horrible service, rude employees, and filthy rooms!

We had stayed there two times in the last week both times wer displeasing both the conduct of the management as well as the behavior of the employees we are very displeased and would like a refund we figured to give the benefit of the doubt on the second time and the room that they set us up with smelled to high heaven the stench of feces was terribly strong replace the complaint they put us in a different room and

that room had a smell of mold was excessively strong the experience we had with check out both times was rude at 11 a woman opens the door with a clipboard and proceeded to antagonize us with verbal conflict the last time we stayed there it was a hassle just to get our our deposit back the way she handled business was both unprofessional and

abusive the Wheat Ridge Hotel that…

Called reservations got this great lady named Opal, she gave me a great rate explained everything well, made her pitch for the rewards program etc. I had to call back since I needed the company approval to book the room so I did.

Got a lady on the phone who did not know where Portland OR was, asked if it was in Australia, then got disconnected while she put me on hold to "find the hotel". I know all too well about having a bad day, being stressed, being overwhelmed with work etc etc, after all I am old and and experienced a lot of days; but raising your voice to a customer and being so rude and unprofessional is beyond unacceptable.

I of course hung up, I dont need to be treated that way by anyone. I did call back and get another guy by the name of lauren on the line who was awesome, got…

We live about an hour and 20 minutes from the hotel we were supposed to spend the weekend at in Conway Arkansas. We chose this hotel bc the pictures looked very nice and it offered an indoor pool & jacuzzi.

My husband and I were just trying to take our children (8, 6, 5, 4 & 11 months) on a relaxing weekend getaway. When we arrived we noticed how run down the place looked, but decided to check in and give it a try since we had already paid.

We soon found out we should have drove in the parking lot and drove straight back out!! There were groups of people standing in every corner of the hotel (not sure exactly what they were doing, but it definitely looked suspicious and made us uncomfortable), our room smelled SO

bad, the walls in the room were literally falling apart, the pool was…

We stayed in your motel in Houston tx area as our son was a patient in the Houston Methodist hospital. He was in ICU and in serious condition. My wife and myself drove down from North Texas and our Daughter flew in from Virginia.

She is disabled and she had a accident (wet bed) one night. The manager of your motel screamed at our Daughter and said he was going to add a $400 charge on our credit card because of the accident. We stayed a week at your motel and I think another way to handle that was in order.

Waiting to see how you handle this before we seek other action. Thank you for your time and am awaiting your reply. HW Shelton

I stayed at the ROACH MOTEL Howard Johnsons at 16644 Snow Rd. For 2 miserable weeks!!! The owner is a SLUM LORD if you will, the manager Ashley Jarred was useless and LAZY!!! DO NOT EVER GO THERE!!! THEY HAVE BED BUGS AND ROACHES!!

THE PLACE IS EXTREMELY DIRTY AND UNCARED FOR. YUK!!!

What is a room if you do not have time to sleep. The room was cold, curtains did not cover the windows.

I checked in at about 1am and the desk attendant came out of a van with a crying baby with her. I should have known this was not the hotel for us. But beacause it was late, we checked in.

When we get into room, the room smelled musty, mildew, my husband pulled the cover off the bed and there were bugs in the sheets and sheets were all stained. I went to attendant and told her room was unacceptable and to cancel our 2 night reservations and she took the keys and walked away.

They refunded me only one day. I paid for 2 nights. How does a company with your name have such a disgusting and dirty hotel? The hotel was Howard Johnson 2726 N. Monroe St Tallahasse, Fl Thank you for reading my complaints and look forward to hearing from you. Rita Zegarelli

Reservation 84776EC007641

I made this reservation Aug 19, 2018 directly with the Howard Johnson desk in Lakeland, Florida. I was quoted a rate that I thought was too much money. I then asked for a lower rate. The lady I spoke to then said she could give me a rack rate of $55.00+. I said OK. I received an Email confirming the reservation. See attached. Last week I tried to call Howard Johnson at Lakeland Florida to ask for a lower level room as I develop knee problems and could not climb stair without pain. For some reason the 800-333-9878 number would not connect all day. The next day after trying the 800 number again to no avail, I called the Wyndham reservation number. I spoke to a lady Whose email address of mraniya33@gmail.com I advised this lady of my request for a lower level room.…

This hotel is extremely filthy! The rooms online look completely different than in person. The smell is horrendous from the lobby to the room. I can’t convey how soiled this hotel is everywhere. The room had water spots all over the ceiling, with peeling paint on the walls.

The curtains have little black spots that looks like mildew all over them with stains. The bathroom has cracked tiles, rusted door edges, and black spots that look like mildew everywhere. The walls, door, bed throw, lamps, furniture all are dirty.

It’s great they offer complimentary shuttle service to and from the airport but this place needs an extreme makeover. Newark, New Jersey airport location.

We spent 3 nights (10/18-20/21) in Newburgh, NY. We made a last minute decision to attend Family Weekend at West Point but our usual hotel was sold out! There were not many options but I checked Expedia & Trip Advisor for information!

There were mixed reviews, many bad but mgmt. response was that they were renovating! I even called & asked how the renovations were progressing! The Wyndham name should not be associated with this property! It is old, smelly, shabby & reflected NO improvements!

Painting over obvious defects with no attempt to repair is misleading! Long past its prime & possibly beyond bringing up to an acceptable standard, it is a great disservice to mislead the public in booking a room that is far from acceptable!

The attached photos show the drapery with the foam backing…

My gf and I are victims of Hurricane Michael. We were left homeless because of the storm. Upon arriving to our room in Dothan, AL, we realized there was no handle on the door. We called the front desk and we were told someone would be up to fix it. This was at 5pm.

Someone FINALLY came to our door at 12 MIDNIGHT after we repeatedly called the front desk because we couldn't get out of our room. The manager HANDED me a door handle and said "Put it on. Problem solved" Then proceded to walk away.

I was furious at this point and told him I wanted a refund because of this (along with 2 roaches, 3 spiders, and bedbugs) He told me to "File a lawsuit and take it up with an attorney" I paid $90 that I could not afford to try to have one night of relaxation and instead was basically slapped in the…

Lighting fixtures on wall didn't work. No bulb in the desk lamp. No bag to put dirty towels in. No ice bucket or plastic cups in the room.

The Owner is totally incompetent. As the line grew longer, she was gone from the desk about 15 times over a 40 min period. When she left the desk, she went to the parking lot to use her cell phone. Meanwhile, her assistant didn't know enough about entering computer details, so everything stopped and the customers got more frustrated. It took me 45 minutes to to get to the registration desk and another 30 minutes to oget our room key. She bickered with us about the confirmed price of the room we reserved online. She was screaming at other customers. One customer came in and his room was flooded. She castigated the assistant for giving him a new room at…

I went to room and it was like a Sauna as The air conditioning unit in wall was dilapidated and stunk and the one in window they put because the one was broken in wall was just as useless as I put on before I left to go to wedding and I assumed it was working while attending wedding thinking it be cold when I got back in morning.

Manager totally unacceptable on his dealings with me. young boy at desk not able to deal properly at desk... more like never...

My Family and I stayed reluctantly at the Howard Johnson Harrisburg July 17 to July 21! Our time at this hotel was chaotic and upsetting. Our reservations were at first not being honored thankfully I kept all my emails together.

Our room doors NEVER properly shut! There was garbage in our bathroom and all that was done was we were given a new garbage bag. There was dirty linen in the bathroom. We attempted to contact the front desk with my cell phone and NO ONE answered, including that one room had no PHONE and the other room was a phone with no cord!!

Our sliding door had a HUGE crack which the last night there my youngest child was cut. I complained to staff and NOTHING WAS RESOLVED! I think after ALL that happened we should have been NOT BILLED for a room that is HARMING INDIVIDUALS !…

Conf. # R1186597416 I was looking for a total charges including tax and services and it got confirmed by mistake. I did cancel it immediately but did not realize that it was nonrefundable charges. Would very much appreciate a refund. Thanks Lakshmi

On the 12th of July 2018, I arrived at the hotel. The first thing we notice was that the bathtub was filthy dirty and it had pubic hair on the wall near the soap dish and that same night my son's dad stayed while I went out and he indicated that he killed a roach.

My pajama pants were black, when I got out of and remove the sheet I found a long gray hair (mind you I have short hair). I went out and bought cleaning supplies to clean it. There was a strong smell on the hallway we had to rush ourselves to the room because the smell was bad.

I guess the hallway rug was damp. Another thing that I almost forgot to mention is that in the bathtub is a rubber mat that mildew (which could lead to bacteria) as if they don't remove it to wash under.

The wash towel inside that bathtub had mildew…

To whom this may concern (General Manager, Regional Manager, or Corporate Headquarters),

My name is Yadira Alvarez. Back in March, 2018 I planned our yearly family vacation with my mother, my children, my sister, and my little nephew. This year, since my fiancé is serving in Iraq, we decided not to travel too far, so we decided to go to Hershey Theme Park. We planned our trip for June, right when school was out, but made our reservation with your hotel in May. So, in the morning of June 28th, at 6:00 am, my family and I made the 8-hour road trip (including a 2-hour traffic), for our yearly vacation from Boston, Massachusetts, to the Howard Johnson hotel located at 473 Eisenhower Blvd., Harrisburg, Pennsylvania, 17111.

During the planning of our vacation, I searched and called around for…

D Hotel doesn't have any Internet that we could use it from our room our own service one work on our phone and we pay for unlimited internet even the phone wouldn't work housekeeping barely came in to take care of her unit they didn't vacuum every day they barely made the bad every day they didn't vacuum every day couldn't clean the bathroom everyday the key cards won't work in the room don't walls are peeling wallpaper and you can see the wall they're just a bunch of terrible people that own this place and a very bad thing for the Howard Johnson name and logo they were willing to give me a 50% discount if I came back to that hotel unfortunately I live in any reason and

now I think you guys should give me something because of the experience I had

The Howard Johnson's by Wyndham in Moncton are frauds and liars. com and after paying for our room went to settle in. When we entered the room it looked like something that should have been rented out by the hour.

dirty and wrinkled as if they had not been changed. The rug smelled and looked like it had never been cleaned. at one time. The toilet actually still had excrement in it. After they showed us a room which was not any better we asked them to cancel our reservation and give us a refund. com.

We have been back and forth for weeks now with booking and the hotel. WE DIDN'T EVEN HAVE A FIRST STAY!!! We left and booked at another hotel for our stay in Moncton! Howard Johnson's are now claiming that we never canceled which is ANOTHER LIE!

they have obviously been through this before.…

Please see photo attached

I booked a room at Hoard Johnson in Salinas for July 1 to July 2, 2018. As I arrived at the hotel with my family a party of 4. I noticed a swarm of flies right by the Hotel entrance lobby and bud smell around the parking lot.

I got my keys to the room and as we headed to the third floor I noticed the same smell of rotten fish around the rooms in every location. while in he room my wife sensed a very strong smell covered with some strong cleaner.

I contacted the front desk to see about getting a refund based on nuisances of irreconcilable nature. Front desk clerk was not able to help and said that I needed to contact hotel manager Cynthia. I corporate office and stated my complaint and I was given incident number 4049122.

On July 3, I contacted Manager Cynthia to request the refund and…

My stay was not horrible at the va beach location. Until an incident occurred on 6/22 ruining our last night no reports were filed and no issues were resolved... I was given a business card with the front desk phone number on it.

I called corporate waited the 7days for a call that disnt come. So I sought help online I received an email sending me the same unhelpful phone number to the unprofessional managers. How do your employees drop a broom 5 floors on my vehicle and no incident report is filed or manger available for assistance at 3 on a friday.

Its this how you handle complaints passing people around. 8563927820

Had wedding guests stay in 5 rooms at your Saugerties NY hotel, they all paid for their own rooms and they are charging me $713 for those rooms , you are getting double payment. manager I spoke to Jacob was very rude and told me I could not get my money returned, because “he” is the one to make that decision....

told me good luck trying... this is very poor business. I am prepared to go as far as I need to , to be refunded the money that was taken from me. I never signed anything with anyone, I never asked anyone to hold or reserve any rooms for me.

I would greatly appreciate this matter being taken care of ASAP....

Charged me 300$ for smoking in a room now there trying to charge my card 150$ more. Breakfast was not once ready at 6. If manager is getting it ready it will be past 7. They searched my room went threw my personal belongings.

Place i teams on my bed. And attempted to black mail me. 27 years of hotels this was the worse. Management here is totally racist on white people. I have many videos to prove all my facts.