H&R Block

On our state tax we were qualified as a dependent (Addie) our daughter. The grocery tax was filed as an additional $100. It was denied. We brought it to the attention of your Moscow agent and subsequently it was refiled as an amended returned and denied.

I expect the same result from the IRS. In addition all of the paperwork is being sent to my work address not my home. I don't see how your service could be worse. I expect a full refund of your fee as I couldn't have done any worse by myself. Steve

My daughter kendra chestnut has filed with u for the last 10 years I did also when I filed for taxes. In 2014 and 2015 my daughter and I lived together and I'm disablied and she claimed me as a dependent those two years.

We have not lived together for over 6 years now. Her and I always had John in portland oregon on halsey st do are taxes but he retired well this year she had someone different do them and when she filed my daughter's taxes she did not ask my daughter if I was still a dependent and

she put it on her tax return and I was put down as a dependent will I live by myself now on ssdi very little money and by the tax last doing this I did not get my stimulus check my daughter got the insurance for something wrong with the tax return she has called and nothing done about it.

I…

I filed my taxes on Feb 24th and still have not received my taxes. We have not received any kind of letter from the IRS about holding our taxes or paying anything back. As a customer I feel its my right to depend on y'all to help me get my taxes.

But the people here don't care. I pay good money to have y'all do them every year.

I’m out of monroe Louisiana and I called one of your stores just to make sure my information was correct and the rudest woman instead of trying to really hear me she told me if I knew that then what I called for and hung up in my face she had an attitude and if nothing is done about it I will see what a lawyer has to say cause that really hurt my feelings I’ve been using h@r block for years and never been treated that way the second number on there the 318 387 5601

I’ve been trying to file since March, it’ll be May. Been through three preparers and all three made different mistakes. HR needs to revamp training. Just lost a loyal customer.

This is the third & last time we will ever engage H & R Block to file our taxes. We left a folder with a copy of our 2018 taxes & all personal information with Mirilyn West in the Pawtucket ofc to assist her with filing our 2019 taxes.

When asked for return of this personal information, she could not access it, only mgr had key & he was not available. Made several calls re: this, told we would receive return call from Mirilyn. She did not call us.

When realized office closed, we called Cranston Ofc, 401 461-5639, spoke with Cheryl Stuart. Told unable to locate this personal info in 6 branches. Asked to please have manager cl us, never called. Without this information, we cannot access the location of our stimulus money.

Frederick A Nolan Jr & Dorothy M Nolan

My stimulus check was deposited into my Emerald Card account. Upon trying to use my Emerald Card, I found out that the card had been canceled. I have tried to reach Emerald Card customer service 19 times since Wednesday 4/15/2020, only to be told by an automated voice that call volume is too high, they cannot take my call, and then proceed to hang up on me.

This is getting to be ridiculous. If I need a new card, they should at the VERY least be connecting me with a live person to talk to; it is terrible customer service to hang up on your callers.

This is the worst office staff ever not friendly and don't care i been calling since the stimulus package because I can't access web portal for irs they prepared my taxes which I regret and it was deposited on my emerald card which I regret now I still havnt received package and all they keep saying is everyone received there's just to get me off the phone but if people have gotten refund on card why their phone recording dont say so and she say I cant come to the office wow really

Yes I have been a customer for over 10 years I am very disappointed in this company for the way your customer are being treated at this time we need to have our stimulus funds deposited to our cards ASAP I have recieved my tax return and I don't owe any fees company you are not contacting your customer with any updates on when these funds will be released I will not be using your services on the next tax season your customers are being treated like unfairly we have bills and

kids they are not working and have no means of paying anything I hope they you guys respond to this email because you are going to lose a lot of customer due to this mishap Thanks

00 dollars for their service on a 500 dollar return. 95 which is a lot more reasonable considering it took 15 minutes to do my return. They automatically took 167 dollars from my 500 dollar return and the receipt says they credited me 128 dollars-which they didn’t.

Now I can’t find out if I’m getting a stimulus payment and no one at HR Block answers the phone and it just hangs up on me. Help!

I Filed my income tax in late January apparently the lady that prepared my taxes over charged me for fees, so I submitted a complaint later received a call from there manager that I was going to receive compensation for for the over charge supposedly they sent me a check on March 18th 2020 I never received the check, so I made another complaint and they said that have to trace the check and will reissue another check I still have not received anything and every time I call I am on hold for hours and

when they answer they don't know how to help me they connected me to claims department and they are no longer taking calls, I am very upset and I will never go to h&r again. All they are doing is giving me the run around that is not professional of the company.

I want my check immediately I…

Hnr block will not release stimulus checks to any of its customers. they will not answer phones or any questions. they hv no intention of ever paying out stimulus emergency irs relief fund to anyone. this is not tax money this is irs relief hnr blick ceo needs to release funds or get fraud charges and be arrested

I only gave them a 1 star because I could give anything lower. Been trying for over a week to get a new emerald card. Associates at the office is incompetent. Associates over the phone do not know what they are doing.

I keep calling and explain there is something wrong with the number to get a card deactivated and after 3 hours was put thru same number and was hung up on. So not cool. Won't be using them in the future

H&R Block screwed me on getting my Stimulus Check by not sending my bank account info to IRS, they create a 'virtual account number' & process your refund, this means I now have to wait until Sept. to get a paper check.

If they had told me this up front I would not have used them, now it is to late. Do not do business with these liars.

They won't answer the phone. According to the IRS the money was deposited and I haven't seen it. When I did get to talk to them they said that it hadn't come yet. I think someone should get attorney and sue them for theft.

I file my taxee every year with you guys i have an emerald i got this year it diesnt have my name on it but my return came on it and i used it everyday til three days ago . I recieved a text askkng if i attemted a purchase omline replied no and got errot message.

I gave a number to csll and a case number ive called over 20 times and everytime it hangs up becaise due to heavy call volumes your not answering calls. I finally got a person in tulsa to answer and she hung up on me refused to give me her name.

I will not be bavl next year nor will all the people i seny there tp do taxrs about 7 people

This company charge excessive amount of money to the people and now the result is that the stimulus money send by the government went to different account that is unknown for many people .I personally have an emerald card with them to receive my refund there but $1200.00 never reach my account .Please get this people accountable Thanks and god bless during this hard pandemic time Stay safe ! Mr Ricardo Mulet

I have had numerous issues with the secretary, Will, at the Winona MN H&R Block. Not only is this individual rude, but he's NOT pleasant to customers, is argumentative, and refuses to offer any assistance if he doesn't know the answer to a question. On several phone calls with Will, I have asked to speak with Susan Meyer, who completed my 2019 taxes and was extremely pleasant and helpful to work with, Will has refused to allow me to speak with Susan. Will has told me on 3 different occasions that he would give Susan a message to contact me at her earliest convenience, and then when I called on a different day and someone else answered who connected me with Susan, I was told that Will did NOT give her a message to call me.

Fast forward to today when my husband called to ask a simple…

Do you want a complaint here’s a complaint I got my taxes done H&R Block West Ridge Rd., Rochester, NY I’m David Cortese my social is 077621548 whoever did my taxes screwed up big-time they took my money out today and I am literally penniless and I cannot get a hold of anyone I have no money he screwed it up I had to drive 15 I don’t know what he did I have nothing and I can’t get hold of anyone

I filed using H&R Block"s electronic service in 2019. Not only did I not get my refund but I could never reach H&R Block to get an explanation why . To this very day, I can't reach them.

After talking to a representative from H&R Block about receiving my Cov-19 stimulus money that I was assuming I'd get the same way I received my taxes which is through the emerald card come to find out the routing # given to the IRS isn't the same as the card and I can't get my stimulus money through the emerald card.

The IRS kicks it back and then they mail them in which it can take up to 3 months. This is BS! I've had you all do my taxes for years and because of you all I won't receive any money for weeks or even months.

You all will lose thousands of people if u don't get this fixed with the IRS

I went into one of your offices in Baton Rouge and was helped by the most prejudice worker that I have ever experienced in my life the bad part about it is the lady is African-American just like me. I have never been so mad in all my life.

I'm getting a lawyers advice about this. I refused her service. I waited and went another day and someone else helped me. But when I went through my paperwork her name is on my file as the preparer. This is wrong

Filed my taxes back in Feb expecting a emerled card I never got. The ft payne Al office told me to call them and they said they would send another. Never got that one, after waiting on line for almost and hour, was told HnR never had one sent.

They said they would send another one, that was 2 weeks ago, still here it is April no way to get my tax refund I paid your tax office for, and now stimulus checks are coming out. Plz give me what I paid for. I need my money.

I should not be chasing for something I paid HnR block to take care of.

Our experience in Lake Mills… Tim greeted us and then proceeded to take off his watch, conspicuously take note of the time and prop it up on his desk in a purposefully viewable position. Early in the meeting he went on to tell us about his “six figure income” son in Florida.

He had an air of smugness about him at this point. Near the completion of the meeting he mentioned that he has always been really good at calculating and targeting his own deductions and withholdings so that was what how he was able to get the position at H&R. Again with the smugness.

At the closing of the meeting he mentioned that today was his long day so he would be there until much later that evening. I don’t care! When we were ready to pay the service fee and leave, my wife and I were talking about her part time…

We purchased and installed H & R Block "Homeowners/Investors Deluxe & State" software. absolutely nothing happened that would allow me to chat with anyone. 99 and that did not work either. I called 888-482-9288 and Nixon confirmed that I did purchase the option to chat with a tax pro, but couldn't determine why it was not working for me.

He escalated my problem to the next level and assigned me case number 1730244 and said I should receive a response within 24 to 48 hrs. It has been 96 hrs. I called the aforementioned number again and waited for 30 minutes to connect with a representative.

She said she would have to transfer me to another division. I then was told I would have a 60 minute wait time. I hung up quite disappointed. 99 fee to chat with a tax pro as that service was never…

I went thru a agent named Dina Garcia Parent. It took her several days to complete it. She kept making mistakes. She kept filing it and then I get a text message that it got declined. I left abd she saud it would be finished.

I left her with all ny information which she wrote down on a piece of paper. I did end up getting my taxes after a week of her not being able to finish. A. Couple weeks later she used my information on my card to get a uber or lyft ride.

I got a text from my card company telling me of the declined amount. She said she didn't realize but nine us written down on paper and it is. a Visa card. She has mastercard. I don't feel she is qualified to continue doing peoples taxes .

I was informed that my taxes were ready to pick up. The sign on the door said open till 4:00 pm. I arrived at 3:50 pm and it is closed, this is on a weekday. I normally get off of work at 4:00 pm working at a government office.

I have to make arrangements to leave early and this being the case I may not get there to pick up my taxes until June or July. I may see about getting my tax forms and have them done somewhere else.

The H&R Block in North Platte, Nebraska can just keep them. A sad state of affairs and a shabbily run business.

On April 2nd I called to check the status of my refund that was supposedly filed 3 WEEKS prior. The lady that I met with was not in the office so I spoke to another gentleman who offered to help me.

There I was told that she never sent my taxes in. I emailed her and expressed how dissatisfied I was and how unacceptable this is. I also told her I'd like my fee waived. That was 2 weeks ago and still haven't gotten a response.

Is this how your company cconducts business??

They told my mother she couldnt claim me, but went ahead and claimed me in her system anyway. So when I went to file I had to as a dependent. Now, shes trying to charge me for her fixing her own mistake.

The mistake that is going to keep me from RECIEVING A STIMULUS CHECK IN THE MIDDLE OF A PANDEMIC.

Was told to pick up prepared taxes on 3-18. When I went in, agent told me she hadn't worked on them. I spent 1 1/2 hours with her answering questions while she filled out forms.. She said she would finish and review them and call me when they were ready to pick up. No call.

Called last week, 3-26, and was told agent would call me back. Never did. Tried to call her today ( 3- 30). The automated voice asked the zip code of the office I wanted to connect to. I gave the zip code that is on the agent's business card.

Voice came back saying there was no office at that zip. Then was told to wait for the next available agent. Wait time was 50 min. I've been on hold via speaker phone now for over 2 hours. This is in Woodland WA.

I don't know of others experience with H&R BLOCK but I am…

I was told that I would receive 849 in federal tax and 293 in state tax but I was never given to me h&r block stood with it . Ive done my taxes plenty of times before and I always get the amount I was told I was going to be getting but this time I didn't get my state.

I was depending on that money for utility bills because I have 3 kids one being disabled. I also worked my butt off for that money I was getting taxes taken off for I worked with shingle pain on my back for h&r block to keep my money.

I filed for my taxes ND was told I would get 849 from federal taxes and 293 in state tax and h&r block stood with the whole state check. This has never happened to me ever and I have filed for taxes with h&r block before and this has never happened.

When I called to ask she said h&r block charges their part but like I said I've done taxes plenty of times before and never have I gotten less than they say I would get. I was counting on that money for my utility bills because I have 3 kids one being disabled and they just gonna ok that to me when I worked hard with shingle pains on my back for someone to just take was was taken from my checks weekly.

I went to H&R block Thursday the 27th of 2020 in March on South Salem st in Dover Nj. Prior to arriving I had set an appointment over the phone 1 week before. Upond arriving my Boyfriend and I had got greeted by an employee who was reluctant to help us , asking out names and what time the appointment was.

We were 1 hour late she instructed us to sit down and wait for Eric the tax preparer. After sitting down 10 minutes Yelitza approached us stating due to the Corona virus we are doing drop offs only. Mind you their is another customer in their being helped by another tax preparer.

So that was a lie. Then she attempts to talk to me about my taxes in the lobby shouting out how much I make and stating in my opinion it's not worth it to file. I quickly shut her down and state I accepted the…

Stopped at Brighton location, people entering sick, elderly conducting interviews with maybe 3-4’ between them. No hand sanitizers, workers w\o proper protective gear (masks, gloves), A LOT OF COUGHING, including what looked like managers who entered in front of me.

Was so disgusted I left. No thanks.

When we came into the garden city location in Winnipeg there was 1 person waiting I sat down my girlfriend asked how long it might be the receptionist said it could be an hour I said to my girlfriend it always is long wait at this location the receptionist said we could go somewhere else what terrible attitude and customer service I bring my mom my girlfriend here this will be the last time we will come here if that's the way were going to be treated as customers very unprofessional and rude

They messed up on my husband taxes he got peace of mind and there trying to make us pay for there mistake

We purchased the H&R Block guarantee and were later contacted by New Uork state that there was an error in our 2016 tax filing. We contacted H&R Block immediately. They reviewed our return and acknowledged their error. We paid the additional $2500 now owed to the state with the understanding that H&R Block would reimburse us.

They are now refusing to reimburse us stating we didn't contact them as soon as we received communication from the state. We have filed an appeal through the local office and are not receiving any response. We are unable to find any recourse through any of their means of contact. Terrible company.

H&R Block didn't do my taxes right the lady named Linda and Gea Master Tax Advisor at the Promenade Shopping Center 7465 Rush River Drive Suite 4015 Sacramento California 95831 was completely rude insulting should not have a job do not recommend anybody going there

Refund bonus scam...they owe me 416 dollars they scammed from my federal taxes..can't get any help ...anyone can help me I'm desperate and need my hard earned money back..

Can't get my refund bonus in y account it's owed to me no one will help me solve this please help me I'm begging

I took my taxes to Gas City Indiana H&R Block, my taxes were initially handled. by Tami Stickney. The first issue we encountered was that she asked us for the bank routing number which was correct but never asked us for the account number, which had changed since the first time she prepared my taxes as I am now married & my wife & I established a joint bank account at the same bank.

When we called & told her about her error she gave me numbers to call in order to attempt to correct her mistake. Instead my wife called & spoke with our bank who said they would watch for our refund & try to have it rerouted into our new account but could not guarantee it.

When I picked up my taxes the paperwork I was given was incomplete, only containing my federal taxes. I didn't realize this until I was…

After having my taxes prepared at E&k/ H&R block location on Ecorse RD in Taylor, MI on March 10th, I was approached rudely by the receptionist about my daughter's having a cup and a packet of sugar. The receptionist came out after I put the sugar back to yell about the sugar not being a toy when we were already putting it up.

She was really rude as far as tone of voice and eye rolling. Unfortunately because of this my family and I will not be returning. This experience was very unprofessional and not a welcoming experience at all.

H&R Block felt give me my tax money on time they misplaced my check and told me I had to wait 90 days to get a new check I reported to check mission filed paperwork question the new check be issued I was not happy with their services at all today I said that I asked at H&R Block be investigated the check that was issued did not have the tracking number so I am unable to track the check I have complained so that way I have called H&R Block numerous amount of time long told Mommy that are number of things H&R Block Representatives I still to the day have not gotten the check H&R Block has it took that percentage for their services assured me the remaining balance from my federal funds my federal check is still have not received a federal check I have called numerous amount of times I have…

I paid $330 for less then an hours worth of incompetent work that took about twice as long as is should have due to computer or user error. This is after I was quoted for only about $250, $120 for owning a rental property, $59 for the standard income, filing and $69 to file for state as well.

My filing was very simple and not anymore complicated then it was expected to be. When asked about the misquote I was brushed off and told it was just an estimate and I had to pay $99 for the base because of the additional rental income, that I feel should be part of the $120 and

has been quoted to me this was multiple times by multiple employees. With this exact same misquote issue last year this shows to me that it is a training issue of intentional misquoting on top of incompetence. I then paid…

I filed my tax s with you Feb 11 and still have not got my refund IRS says you forgot to include some forms They said it was the responsibility of the Tax preparer. When I go on line it says refund still being processed.

and call me back have not heard from her since Tuesday. Shes in a meeting. I want my refund Its absurd it's been almost a month. I have not got any letters from IRS or H and r block. I know this complaint is worthless at least I have integrity. You don't

I signed up and was billed for the TaxPro advisor service. The H&R Block advisor was very helpful but unable to file my tax return on line. I called their help line and was transferred a number of time over a 2 hour period.

Days later I received an email from the H&R Block Escalations team with a new 800 number. Those who answered said they could not handle the escalation case number. I gave up. H&RBlock is a very confused operation. I worry that my return is badly prepared.

H&R Block had my $910.00 deposited into their bank instead of mine and I can't get it from them

We made an appointment and dropped off the documents to prepare our tax return on Feb 5, 2020. The initial interview went fine but a few days later we got an email from our "senior tax analyst" that she needed more information about one of our 1099 forms from Ameritrade. I contacted our investment adviser who attempted to explain to your employee by email what she needed to do to correctly enter the information. Really?! WE have to tell YOU how to file our taxes correctly?

Neither our broker or we were getting answers to repeated emails to Alyse Welmont to help resolve her question. We were out of town for a couple of weeks so when I got back to town I decided to drop in to the office to find out what's going on. When I asked to speak to Alyse I was told she doesn't work there any longer.…

I was seen by Paul hr block in Wareham main St. I asked why is was there ?. Kinda rude didn't even help me grab a book to see what I guess they charge he said 300 for him to do my taxes when my mom went to one and charge her 150 .

Terrible customer service. They were unable to change my email address which I have a gift card that was sent there and each person has given me the runaround.