Teresa
This company has horrible customer service. I received an interim recall notice for my 2019 Kona regarding the piston rings. The notice said that if there is an unusual noise or power concern, to take it into your dealership ASAP to be looked at.
I have noticed both these issues in the past few months, so I booked my car in. The dealership calls and tells me if they don't find anything its a $150 diagnostic fee. I explain that its a recall inspection, they aren't diagnosing anything, it is clear what they need to look at.
They refuse to budge, I tell them not to start work and I contact corporate head office. The women I spoke to tells me it is covered and the dealership will reimburse me after they submit. Perfect, I call the dealer back and tell them corporate will reimburse them and…