IHOP

This email is being submitted in regards to an order placed via Uber from store 4836, chk#8482. The lemon crepes were lacking filling, very dry, the berries were wilted. I called to place concerns and was told, that the order could be replaced for another day or pick it up, delivery was not an option. I stated that it was not fair after I just paid an Uber fee, she again said there was nothing that she could do to accommodate the cooks error. I order from this this location very frequently and I’m disappointed with the response. At this time I’m still awaiting a call from the supervisor. The manager stated that she did not have the authority to make certain decisions. Whatever can be done to keep this from happening again. this not being the first incident, will be appreciated.

Thank You

All I wanted was spoon to stir my fresh and very hot coffee. Instead I never received silverware even once the food was served. Made me think I probably should tell the chef the food is supposed be cooked. If the waitresses don't know to put silverware down for the food, why would I assume the cook knows the food is supposed to be cooked?

So this is the pancakes that was sent to me today. I call the store and they act like it was was not a big deal. This order deserve a negative 5 star.

The hostess at the front wZ so rude, even yelled at me in front of everyone, I ended up so pissed I left with no food completely embarrassed and they still charged me for food I didn't get. I will never eat at any IHOP after this and I'll make sure and let all friends and family know about the shitty customer service.

I can't believe I still paid after I spoke with management twice and the lady said she called her gm and it would be refunded. Well it wasn't. Ticket #1488 31st and memorial IHOP at 11am

At 10pm this evening we were returning home from a long day, a long drive, and multiple family members visiting a close relative on hospice care. We hadn't taken the time to eat and decided to stop at the IHOP near home.

The "open 24 hours " sign was lit, help wanted signs adorned the widows, the doors were unlocked and we went inside. 1 booth was occupied by the employees and 6 cars were parked around back of the building. It took a few minutes but we were approached by a guy in IHOP uniform " we're closed he said.

" we haven't finished the remodel". And we turn to leave. There were no signs of any construction inside or out. You are paying these kids to watch an empty store! What horribly poor management. N Main St in Cleburne, TX

I have visited store 5319 ihop 3x to place an order to go. The 1st 2x it took my order 45 minutes. They forgot to place it. At the time a store manager Diana didn’t even try and help me.

Today 5/18/22 I visited the store again for an order to go Diana said she would be right with me to get my order but she never did. 10 minutes passed and I asked Brandi to help me and she did.

She apologized for Diana’s not helping me. During these times I’m on my lunch. So I’m pressed for time. I love your pancakes that’s why I go there. Please acknowledge. Thank you Maureen king

My food was cold, took over 45 minutes to be cooked and I found multiple white/grey hairs in my food. I can't get a hold of anybody on the phone and I've called 7 times. This is beyond unprofessional, unorganized and I'm also pregnant.

I do not appreciate the lack of concern, sanitation or proper way of cooking and serving of their food. I'm highly upset and disappointed

this is the best food ever

Went to IHOP on Sunday and waited 15 minutes to be seated. We even had to wait at the desk upon entering before anyone showed up to seat us. The waitress showed up right away and took our order and we waited for at least 45 minutes before getting up and leaving.

This has happened to us at this particular restaurant but we keep trying it hoping things will get better to no avail. There was no more than 10 people there as well as only 3 watresses so there should have been no problem.

Tables were not clean as well as the floors. This is located in Seabrook, New Hampshire and has a beautiful location. This place should be making thousands weekly. If I ran this place I would hire more and advertise. A great moneymaker but is run poorly.

We never see the same workers there and it is always…

I'm already afraid of going to Ihop and this will be taken further. Everytime I go to Ihop my card get compromised, I stopped giving my credit card to the servers. 00 tip without her authorization that is considered stealing. 88 from her bank.

00 its the principle of it. I think I'm done with IHOP

I work at the IHOP on sunset Blvd and the manger Ed doesn't know how to treat the employees. He used bad language threw out the day. The kitchen stay nasty All the time and the drain system isn't working right.

meanwhile 4 cars pull in with family, we were the last to get seated, our order was for myself and husband, and our order was taking 3rd, out of the 6 tables our order was served last, no butter on cold toast. Waiting and obviously a little aggravated, we were looking the cleanliness, the table across from us , the rug underneath was filthy with food and straw papers.

I went into the bathroom to wash my hands after using menus, the bathroom obviously had not been cleaned from the day before. It’s been awhile since we have been out to eat, obviously from the pandemic, saw your commercial on TV and said to my husband, let’s go for your birthday.

The time our order was put in was 7:28. The pancakes were good, coffee excellent, but omelets were over cooked and we were way over charged I…

I purchase a pot roast steak meal and got sick real bad have to visit the hospital.

I am complaining about a woman who is a cook there that dosent wear proper clothes or uniforms. She came into work one day like she just pulled it out of her car. It is unhealthy and improper. thanks

I went to breakfast one day last week on the Saturday the manager named Jody was extremely rude and mean to a new employee that was his first day he was demanding him to do such things but in a mean way she grabbed him by his shirt and pulled him over and said this is how you do it she was extremely extremely unprofessional I was told that I am not the only one that witness this other customers have witness it as well my server went ahead and

said she does this all the time to the employees she has even punched them in the arm and she's always extremely mean this is totally unacceptable for any manager to treat their employees it was disturbing to me to even watch that I had to leave immediately so that I won't continue to watch watch her treat him in that manner but I tell you she does…

I order online for pick up when i arrived to my house my order was wrong I order tres leches pancakes and they gave me only stack of plain pancakes I paid for tres leches not for regular pancakes

On 3-30-2022 my boyfriend and I visited lhop number 3230 I ordered chicken fried steak with eggs over easy and hash browns . The eggs were overcooked hb were not cooked enough and cfs was cold and got gravy after 20 min from meal. with pancakes.

The only nice thing on our visit was the server Ariel who kept apologizing about all.

I hop 2305 N University Dr, Pembroke Pines, FL 33024. Sone one needs to look into this restaurant. I was there on Sunday 4/3/22. At 6:45 pm. Only had 2 other tables besides mine. There was only 1 waitress and 1 cook with was the manger.

The manger told the waitress he was back up. And he only could cook 1 meal at a time and not to put anymore orders in. In fact I watch them turn away customer. The waitress was very nice and pleasant and did the best that she could to justify to the customer waiting for their food.

I was working there at one of your locations chouteau trafficway they were not paying me kept sending my checks somewhere else and saying they sent it to me

My friend and I were going to have lunch at the I Hop on Brownsville Road in Pittsburgh PA. We arrived about 11:45 am and were seated almost immediately. We received our drinks fairly quickly and our order was taken.

By 12:30, we still didn't have our lunch. Our waitress came over and said we have a new cook and he made your orders. They were given to a wrong table. He will quickly make you another bite to eat.

45 pm, we still didn't have our food. With no more time available, we asked to speak to the manager. We were told she was on a call. At that time, we got up and left. Our lunch time was over.

Never go to Ihop if you are on your lunch hour. OBVIOUSLY, THE CUSTOMERS ARE NOT THE PRIORITY TO IHOP......... Don't waste your time!!!!!

I have been going to store #5506 for over a year, almost everytime I have had server #725453 Janice G. and had problems. She puts in the wrong order, I am charged incorrectly, I've had to get my own silverware and straws and so on.

To say the least this store always has dirty tables, takes a really ling time to get your food and the employees are always standing around or on their phones. I want to make someone aware of this because I will no longer be giving this store my business.

This is the worst food location in the United States. The staff are argueing with there manager on the floor. Manager is cleaning tables, taking orders and tryin to seat customers. We got up and got out own cream, coffee and water.

I dined inside IHOP today on timberwassee in Saginaw Michigan the store was extremely dirty I'll talk to one of your managers she said her name was Liz she was extremely rude and nasty I will never eat at IHOP again and I'm going to tell all my friends in church congregation how horrible your service is how disrespectful your employees are and how nasty your restaurant is I can't believe it it was so many dishes and food all over the floor

Was asked to LEAVE BECAUSE I made FOLKS UNCOMFOTABLE AND BOTHERED THEM. ONLY TALKED TO MY FRIENDS WHO WERE CUSTOMERS & THOSE WHO A S K E D MOI TO SIT WITH THEM ( 623)246-9149 OR (623)246-9153. HAVE APPLIED SEVERAL TIMES TO BE MANAGER.

I have a store manager name Joshua jarred store manager that is talking to me unprofessanol and cussing at me and talks to me and comes at me in a disrespectful way and I work for you all and I'm employed there and my name is Kenneth zeisler I want josha jarred fired from his job or stuff is going hit the fan and

I want Ashley bills fired too cuz how she gets people in trouble alot by the boss too and how the was she bullies people and call them a retarded too so she needs fired too

The greeter was very RUDE! We were ignored at first and then told very rudely that we wouldn’t be seated until we put on a mask. I have absolutely no problem putting a mask on and understand the importance of the mask.

My problem was the way we were treated. We left the ihop and will NOT step foot in there again. We have been to that ihop in Lake Stevens WA several times and have NEVER been treated like we were today.

If u want people to go to that ihop, I suggest u put that greeter woman in the back and don’t let her near the customers!

Had all we could to get someone to take our order. Employees arguing with each other over the hours of their schedules. Finslly had to ask if anyone was scheduled to work tonight. You decide if this is proper procedure.

Service SUCKS at the Bartlesville IHOP We are the only people here and been waiting on food and refills for 20 minutes!!! We walked in and didn’t get helped for 10 minutes!!

I ordered an online order and I was told it would be ready at 1030

1115 I received my food

I discovered that Uber eats took my order and they had to redo it at 1045am while I waited another 20-30 minutes for my food

I was not offered a discuount or anything like o make up my hour waiting for food and having it being given to The wrong people

I ordered an online order and I was told it would be ready at 1030

1115 I received my food

I discovered that Uber eats took my order and they had to redo it at 1045am while I waited another 20-30 minutes for my food

I was not offered a discuount or anything like o make up my hour waiting for food and having it being given to The wrong people

We have eaten at your IHOP restaurant in Flora Vista, NM since the day you opened, but because of one employee and one day we will not eat there again. I have a very small service dog (chihuahua) that goes with me everywhere because of my blood pressure, and she’s gone with me to your restaurant for the last 6 years because that’s how old she is.

I take her a pillow that she sits on next to me, she’s very well behaved. But on January 21, 2022 we went to your restaurant after my doctors appointment and ther were only 5 other people in your restaurant eating.

We sat down placed our order and they brought our beverages to us and a person that ACTED like a. manager came over and TOLD us the either she would sit on the floor or we would leave, because he had been working there for nearly 10…

The store in Hickory was filthy had bad service and the food was very poor. The waitresses looked burned out and tired! Very sad and we will never go back there again!!!

Hello. I just back from a lunch with my family and I have several complaints. We are frequent customers to IHOP locations because my husband and son are huge fans of your steak tips and eggs. When we arrived there were only 2 other table that were occupied.

We had a total of 6 adults, 2 children and a baby in our party. The very 1st complaint that I have is that the parking lot was not plowed or salted. If my son would have fallen carrying the baby, I would of or could have sued IHOP.

The 2nd complaint was the food. My son ordered a steak med rare and the steak came to the table and was like shoe leather so when i asked the waiter he had it re-made. My pancakes when they cqme were ice cold.

The coffee was at most luke warm, not even a little hot It took a hour to get our food and we ended…

The server took my debit card and Ihop gift card. She brought the bill and debit card but did not apply the gift card and did not return it or let us know She didn't apply the gift card When asked about the gift card.

She said it did not work and pulled it out of her pocket. She said she new and went to get her manager. She came back and said the manager said we need to call the # on the gift card and no one came and talk with us.

I did call and the gift card is valid.. This poor customer service and

It was cold they had us wait in the car it was curbside pick up and we finally called them and she said oh come in and get it but it was a curbside pick up so we was waiting in the car and we got it like 15 minutes later and it was cold nobody ate it it was a 60 $70 order and it was trash cold and

not even know love made with that food unhappy I had got $100 gift card from my mom for Christmas and we was all excited and I ordered my family in dinner and because we haven’t ate out in a while long time me and my 6 kids Unhappy

My husband and I visit your Redwood City, CA location 12/28/21 at around 7:30 to have dinner. Upon entering a young lady came up front abruptly grabbed 2 menus and walked us back to a table ( not even so much as a hello from her) .

When we reached the table I thanked her, she proceeded to walk away, I thought she had not heard me and I thanked her again, at this point she turned around looked at us and proceeded to ignore us. At this point I said when someone thanks you, the general response is “your welcome “ She at this point turned around and said “if I don’t feel like responding I don’t have to” I stated to her that this is very rude and was not good customer service.

” I was shocked at her response and lack of…

In regards to Madera 93637 Bad management lots of insight from several employees who work there I am a customer this place can't keep a good server for very long they are all intimidated insulted by the manager who is there currently. Girls have also mentioned that any mistake or walk out made they have to pay for it that is against the law.

Employees work on breaks and I'm not giving their 10 minute breaks on the company they are forced to take a half an hour break an hour after they come in even if they work 3 hours this company is a disgrace and should be reported to the labor board for your practices

On 12/14/2021 on or about 7:00pm my partner and I visited the IHOP located at 1220 E 2nd St, Edmond, Ok 73034. Ashley (149) was our server.

IHOP currently has a special for Seniors 55+, buy one entrée and get the 2nd for free.

I am 65 and my partner is 70

I let the waitress know that I would like to use the IHOP Senior special we both choose the same entrée, the breakfast sampler, I chose unsweetened ice tea as my beverage and my partner chose diet Pepsi.

a couple of minutes later the Ashley return to say that the carbonation machine was not working so my partner chose water as her other option.

about 20 minutes later Ashley brought the bill and it did not contain the senior discount that was promoted. I mentioned it to her and she said that we couldn't receive the discount because 2…

IHOP in Oak Ridge Tennessee is poorly run. With the General Manager going in the car in the parking lot with a cook who is smoking weed. At least 2 cooks there go on break, or a "smoke break" and smoke marijuana and come back in high. Not to mention 1/2 the time walking in the BOH it smelled like weed cuz someone has it in their purse or jacket or wherever. I know at least of 2 servers who do/did and the previous GM (Michelle) was also smoking, before she was pregnant, then continued letting employees smoke in her car as well. So she was/is aware.

It's always dirty in there, tables are never cleaned or sanitized properly, bathrooms are always gross. Tables always complain about dirty silverware that's not washed properly.

They just add new labels to the food and not change out the food!…

To whom it may concern , On November 21st I was at your Polaris Parkway , Westerville location . I understand every place is shorthanded . It took oppoximatly a half hour to get two order of hot cakes .

To the point I left a tip . My total with tip $23,00 . 71 . 00 . I hope she doesn't do this to everyone . Thank you , Bonnie Lambert

Hey my name is Carlos, I have this letter that I wrote and want you to hear everything in detail. So about a week ago, I got a call that I was fired at my job just because I can’t work 2 night shifts.

I worked at this iHop located in Chester for 9 months and for the most part I have really enjoyed my time working here acide from how the managers treat us. I simply can’t work any more night shifts because I am really not making any money and since now that I have graduated from school I have more stuff to pay and night shifts simply aren’t giving me any money.

In my application I put that I could work days and nights but I didn’t really have a choice because I was in school and didn’t wanna work during nights. Now that I am not in school I have more responsibilities and much more things…

Stood at waiting area for 5 minutes while the staff walked by us 5x and never asked us he was busy which he was not had handwritten note on door that said close at 7 pm we were there at 6:08 pm totally ignored looked like he wanted to close shop early never go back to Robinson TWP. Pa location

I ordered togo order. When I got home I had the wrong food and missing food. I call the store 5 times was put on hold everytime. My husband told the food back to the store. The customer service is very poor.

Will not go back to this store again. Would like a callback if possible. 404-447-2728 thanks

Worst experience ever! My family wanted to enjoy a night out, food came at separate times I was raised we all eat together! Lady reached across my food to get the coffee pot. 2 grandkids got their food last. I gave my food back because I was done before I got it! Bad manger bad restaurant!

Will never go to another I hop ever!

When do I have for breakfast took my mom we really enjoyed it till my sister called and asked me to get her a to go order while the order was being placed I stood at the front and waited in the The waiter told the cook the pancakes were for to go orders he put them on a plate he took them off the plate with his bare hands and

slammed them in the go to go container when I complain to the manager Anthony the cook started arguing with the manager that his hands were washed and they were clean it’s not the point of your hands being clean it’s the principle you’re working with other peoples food not your own manager was very apologetic but needless to say I didn’t get the order didn’t even want my phone now because I was worried about Anthony touching my food with his hands

Went to IHOP this morning. 2nd time there. Ordered a breakfast that had 2 holiday pancakes, 2 eggs, 4 sausage links and hash browns. I also ordered coffee. 49 (without coffee). Told waitress I did not want the Holiday dressings on my pancakes, all I wanted is butter on them and that's all (Because I am a diabetic). She said ok.

Had the meal and when I received the check I was charged for the Breakfast Sampler which was more. I called the waitress back and showed her the bill and she took the bill and told me she would be right back.

The manager came back with the bill and told me that I could not order the pancakes that way. I would have had to take one of the toppings and so I was charged for another breakfast. I was never told that I could not order it this way ... Why? I will never…

My family and I were at the ihop on dowlen in Beaumont trying to enjoy our breakfast and the black lady that was our server started screaming at the manager (who I later found out was the manager because she came to apologize to all the tables) saying she not going to wipe or sweep nothing and the manager told her to come to back and then leave but the lady kept yelling I just find this disturbing that someone could be yelling in front of a bunch of people I enjoy ihop breakfast we come every Sunday and

it’s usually fine but no one should be talked to or yelled at like that just to keep a job I’m assuming by anybody we couldn’t even enjoy the rest of our food even after the manager was able to get her to leave

Very poor customer service in Mt. Pleasant texas and Pittsburgh texas, both are about 25 mile apart. 11-7-2021 at 10am in Mt pleasant and 11:30 pittsburgh. My wife and I walked out of both restaurants at these times. And we talked to the manager.

This company needs to be very embarrassed about their service.

We order breakfast every sunday and I really enjoy the chicken fried steak but to be exact the last 5 times counting today they have not put any gravy in with my meal. Nor did they put the strawberry topping for my New York cheesecake pancakes.

I have had to drive across town every time to get my gravy and strawberry sauce and have had to wait up to 30 minutes to get it. We use door dash so we don’t have to drive across town but what’s the point they always forget.

Now when we try to call them at 2 o’clock in the afternoon nobody answers and we’ve been trying repeatedly this is very poor customer service. The people working there are very rude. This is the hemet ihop.

I walked in IHop Kemah Texas on 2094 I arrived about 8:25. I sit a young lady (employee white) looked at me I am a black female she did not want to help me, but was asking all other customers that was not of color if she cold help them.

What really surprised me is she did ili twice toward me. A lady I know that comes to this location every Monday, Tuesday, and Friday. The reason we both come on this 3 days is, because Rachel is a very kind lady that’s always very nice and polite with her customers.

A lady was sitting next to me and she said I want to cry for you, because I just witness you being discriminated. The lady is a white person. The employee would ask all others if she cold help them and continue not to wait on me.

I have been going to this IHOP for 16 years. The young lady…