IHOP

The food and the service was great. As always IHOP has knocked it out of the park

On Saturday morning we had la great time a breakfast. Our waitress Nayauvi was amazing, adorable and full of personality. She was attentive and knowledgeable. She is a huge asset to the restaurant. We will definitely be back soon. Much kudos to her.

I kove how you guys just ignored my complaint about nasty ihop in benton harbor mi but i was currently an employee as i stated in my last complaint tomorrow i go to pick up my last check and every penny that i earned needs to be on there the day i was told to leave mario took all my money and wouldnt let me do my check out before i left, i didnt get any of my tips that day of working my ass off and

then he had the nerve to say i owed him money after he stole all my money. If my check isnt right hell will be raised. I worked for every bit if that money and you guys pretty much got a free days work out of me because i didnt get my tips for that day.

I am furious and cannot afford to lose ANY money i dont care of its a penny. Im struggling and need every cent i worked for and i should be…

If I could negative stars I would. One NEW server with no knowledge of the menu, in the afternoon. A cook who is nasty to the server when they are the ones missing part of the order. Half the food sat in the window for 20 mins to be cold, other half not prepared.

butter, syrup, ketchup, creamer, sugar. We never got the sausage for one order, or the mozz sticks that were ordered... Then to talk to the manager for him to come out, apologize for the delay and then double check the order is getting made and then WALKS AWAY.

Our bill was completely incorrect. We asked the manager to comp which he refused and then compromised 50% of it. I gave him $25 and walked out. Worst customer experience EVER!!!

I understand that Ihop is always busy. But my biggest problem is that I work as a door dasher and other dashers have came in to pick up our customers order and I know that some times the customers order pick uptime might not be right on time or may be 15min top for the wait which is understandable.

But it is always on Saturday and Sunday where we have the most difficult time. Either the workers say that it is still being worked on and they will give an additional expecting time but we most of the time are waiting at least 30- 1hr before we pick up the order.

I believe they need a help and a good routine to help everyone out. Thank you

Was told wait would be 40 minutes. Waited 40 minutes. Checked to see how much longer, staff told me they had not sat ANYBODY in the past 40 minutes because they were short staffed. When I asked if they’d be sitting everyone at once or staggered she told me they’d start to stagger so it would be more of a wait.

We were never notified or given the open to decide if we’d like to wait or leave. We could have gone elsewhere!!!!! Now we have no time to stop somewhere and eat because we’re on a time limit with traveling.

The IHOP at the Shoppes of Highland Creek in Charlotte, NC changed for the better under new management. Since it has slipped back to into the old ways of employees standing around, dirty tables and just a lack of Customer service.

In looking at our Nextdoor app, it is apparent that many people share this thought. I hate to see a local restaurant fail, due to poor employees.

The IHOP in agusta maine sucked the waiter was rude an I'm never going there again you charging people for freaking toast that an for the lousiest coffee good luck with your business I will never go again even if the last restaurant on earth

I called to get a combo and the server told me they didn't have it and I need to wait for manager. I was asking her questions and she hung up on me. Store#0593

Could you please explain this to me. This morning we went to iHop for breakfast around 8 am with our four year old grandson. He ordered milk from the kid menu. Using the kid menu we asked if we could order the waffle and chicken but instead of chicken just have a full waffle.

Obviously chicken cost more than waffle mix so it isn’t like they would lose money. We were told NO and if he wanted a full waffle he would have to order it from the adult menu. How does that make sense??????

We will never go back to that iHop. We had a wonderful server and it was the manager who refused it.

My mom, sister, and myself visited West Springfield, Massachusetts from Sunday April 18th to, Wednesday April. We visited store # 2075. The first time was for breakfast. We stood inside the door for more than 20 minutes before we even saw a worker.

We were seated, and waited another 10 minutes for a menu. Then we had to literally go look for the waitress to get our check. We decided to give them another try at dinnertime. Again we waited to be seated.

We ordered the turkey dinner. The turkey was in a pile with no pieces being bigger than a quarter. The potatoes thrown on the p,ate, hanging over the edge. The waitress brought out pancakes a bit later and said they came with the meal. Or a salad. 99 extra.

She did take the charge off was extremely rude!

I went to I hop on 280 in Alabama and after waiting for an hour to get my food wich I never got I told my server Morgan I was getting upset and her reply was I can't go cook it myself so I asked to see the manager who was Beth and she got an attitude with me. I will not be back

Came to Irvine International House of Pancakes for the new bacon that is advertised on TV looks delicious all excited about ordering it try to order it waitresses we haven't gotten it yet we don't get it you have to call corporate why so disappointed

Ordered a sausage and cheese omelette. There was nothing inside the omelette. On top of the eggs was 2 sausage links and 3 slices of American cheese. When I sent it back I was informed that is how they make them now. Unbelievable.

1 job and a total failure.

I received the most absolute horrible service a person can get from who I presumed to be the manager at the I hop on financial plaza in Shreveport, La. , my pancakes were burnt to a crisp. Went in to return them.

A white female manager just watched me wait for 15 minutes never asked to assist me. I went toward her and asked for assistance and her reply was it is only 2 of us working in the store (really rude and nasty).

We are only taking call in and online orders. I replied I ordered this online and I have a problem with my order. As she was walking away from me she said" it is only 2 of is working g in the store Bitch".

At that point I am angry and I cursed her in return because i did not ask for anything more than customer service to be called a bitch by a person that was suppose to…

Tried to go to the new IHOP on route 31in Clay Sunday 4/28/21 at 1 in the afternoon was told there was a 2 hour wait due to online orders seriously so customers that have come to the restaurant to spend money and the dining room is empty are now going elsewhere and your server staff is making no money because of high volume on line orders. Corporate should revisit this this issue oh wait the restaurant made money.

Dined at the IHOP in Covington, LA. 2 couples. Service was terrible, restaurant was filthy, empty tables next to us with food from guests that had left before we arrived that was never picked up. Food served without proper condiments or drinks.

Asked for syrup, salt and pepper and milk. Didn’t receive after 15 minutes my wife went to the kitchen and asked for some syrup and her milk the waitress responded that she was getting it. After another 10 minutes and watching her wait on another table that had just walked in I went and asked for it and her response was she was getting it.

Really poor service, really poor attitude and a really poorly managed restaurant.

Store 1610 Check # 3422 Server/ Cashier- 7690 Aquillo 4/16/2012

Left cash tip at table. Paid / signed for 36.13 Upon examination of my debit charges, Debit charged at higher amount-46.13 Server/ Cashier helped themselves/ wrote in tip on my debit. It may be only $10.00 but it is still theft. I am fearful that my debit card number may be compromised.

Jason Wilder 702 941 0136

my name is brooke gargano and i currently worked at ihop in benton harbor mi on pipestone rd, so Thursday i got into a altercation with Mario (manager) and i quit. so he said he was calling the cops on me which he really didnt he was just trying to get me to leave when all i was trying to do is cash out my money and

give him ihops money and take my tips but that didnt happen he took every dollar i had in my pocket not to mention my money went through like 3 different peoples hand because they were just trying to get me to leave, and then Mario had the nerve to text me and say i owe ihop 70 something dollars when i didnt even get my tips from working because like i said he wouldn't let me do my check out, all this is on camera by the way.

and there is so much more you guys dont know about…

We were seated and saw no wait staff for close to 15 minutes .Several wait staff walked by us and tottally ignored us .Several were standing in managers office dooror went to it bypassing us When brought to managers attention one of the waitstaff who ignored us tried to apologize . This was at the Greenwood Indiana store

If I could give a 0 I would. IHOP use to be a good place with good service and clean. Now it is a dump, service and management is the trash filling that dumpster! I suppose if people keep going back there will never be a change. We wont be back.

Long wait times when there is clearly open tables. Drink order taken and the server decides go smoke instead of doing the job. Food order can ot be taken due to the manager and kitchen dealing with old tickets. When we arrived every table was empty and the lobby was full.

This place needs a complete reconstruction.

IHOP in San Angelo TX in College Hills Store # 1482 I arrived about 9:30 pm. Several wait staff not professional & also not wearing masks properly. My server did not cover her nose. The male person that seemed to be the manager was running around like he did not know how to be in control or not able to manage multiple priorities.

There seemed be serval large parties at that time. And my drink order was taken however I had to flag someone & ask to my food ordered. This place seemed very chaotic & disorganized. The chicken strips seemed old, dry & twice fried.

Too hard to be pleasant to eat. My waitress also touched & moved a trash can & did now wash her hands before clean a table with a dirty rag. I am a Registered Dietitian & IHOP tends to be my favorite restaurant but this place just…

Went to the Allentown, Pa. Ihop yesterday. We ordered pancakes and chicken. We received our meal 30 minutes later. The resturant was mostly emply. We asked for butter and syrupe and that was another 20 minutes. The pancakes were cold.

When we approached the server and manager about the service, they started yelling at us. It was awefull and very unprofessional.

I came to Ihop the one by my house, 4103 S Carrier Pkwy Grand prairie tx 75052 The person on the front was very rude he was taking the orders and sitting people he told me my table it was going to take 30 minutes for me and my wife. It took 1 hour and she was calling other people that came after me with parties of 5 or more I went and I said what happened and she got mad and she told me to wait outside the restaurant apparently she was the Manager.

We went to the I Hop on 441 and Southern Blvd it was the worst experience that we have ever had. The manager sat us down didn’t give us menus no drink order or anything 10 mins in the only waiter they had came to take our drink order and we ask if we could put our whole order in he was very nice and said yes.

We waited and waited no drinks and no drink 2 other parties walked the manager seat them down asked them for their drink orders and served the drinks at this point it was 40 minutes in my family and I decided to wait 5 more minutes my husband walked back to the area where the kitchen door was saw the manager and asked her to cancel our order because the service sucked.

As my husband was walking out one of the people in the restaurant asked my husband why we canceled our order my…

I have visited ihop in cookeville tn many times in the past and love food at IHOP but last few weeks I have tried to eat here and did not want to wait for 25-30min for food with a restaurant not even filled due to no staffing only one cook in evening I feel this is poor business

My husband and I went to our local IHOP this morning for breakfast. After displaying the attached photo of my bariatric card the manager refused to let me order off the children’s menu. This is a direct violation of the Americans with disability act and this policy needs to be corrected or updated at our local level.

Until this is updated we will not return to any of your franchises. You may contact me at 503-703-3539. Thank you

The person that took my name for to be seated either forgot me or overlooked me . She it would be a twenty minute wait and I ended up waiting for 45 minutes then I never received a text or called that my turn had come up to sit down and eat. So I was already hurting and

very hungry. .

Ordered 3 breakfast plates. What a big disappointment the food was just thrown together there was a fatty piece of meat that we couldn't even tell what it was. The only thing we ate was the pancakes used to eat there a lot before covid and was never disappointed.

00 dollars for 3 plates we will no longer order take out from there . You need to let them know they are losing customers over the food being such a mess. 3418 W Shaw Fresno Ca

We went to ihop in Appleton, wi on 4/14/21 and had terrible service. One of our people ordered a grilled chicken sandwich and got q breaded chicken sandwich and they acted like it was our fault for getting the wrong sandwich and they took it to get him the right one and

by the time they brought it out everyone else was done eating. Thwy gave us a whole 15% off. Will never go back there

Did an online order. Curbside pickupThe app said my order would be ready at 11:17. Arrived11:15. Called as directed per app. nothing Went inside. My order on register counter cold. Waiter laughed it off. I want a refund. Food was worthless

On 13 Apr 21, I placed an online order at the following location: 170 East Central Texas Expy Harker Heights, TX 76548. Unfortunately, when I arrived my food order was not ready, including numerous other customers. After an hour and a half of waiting, I never received my order, and I was told the manager would refund my credit card. Additionally, I would receive a confirmation email of the refund, but I never did. I called the store several times, but an answering machine responds to every call. I would like someone to contact me immediately regarding my refund, and I would like to discuss the poor service received by this location (337) 9363868.

Jerome McKnight

Arrived at restaurant, took a few minutes to get seated even though place didn’t seem too busy. Got drinks ordered 15 minutes later, ordered food at same time as drinks. Had to ask for silverware, drink refills. One hour later we were told they had no crepes and would we want something else.

Manager was barking out orders at grill window and finally went back to help. We left before food was even started... over an hour after orders

#596 , 2699 David H Macleod Blvd 29501. Party of 4. We met at 12:10 on a Monday. Waited over an hour sitting at table to find out no crepes available for the order. Not crowded at all. Never had ever received such poor service at any restaurant. Got up and left.

I took my son and a friend for lunch. They both wanted pancakes. After waiting 45 min we finally got the single pancake that should have been the funny face breakfast but we only wanted pancakes. When I asked why I am paying $6 for 1 single pancake and nothing else.

The manager told me I was rude and then said I'm teaching my kids this behavior. So instead of offering a solution for an overcharge I was told that I'm basically a bad mother.

and some change but I got what I asked for except get home and a HR plus later find the eggs are scorched. Poor service and she never did a change of price. Was sorely disappointed. Didn't take a pic.

I went to iHOP Strore 3717 and the service was extremely poor. I waited more than 30 minutes for my food that i decided to take my food to go. i had to ask for silverware and butter because they didn’t provide me with any. 00.

Later after i got home and ate my food my aunt and i began to get sick. We was vomiting and running off we didn’t even eat all our food. The only food we had in common was the eggs.

I called the manager and he advised me that he gave me a card that i could get 20% off my next visit but it takes 24hrs for food poisoning. i told him we didn’t get sick until we ate their food.

he said their was nothing he could do unless i go to the er which i refuse to go because of covid and i have health issues but i want this resolved . I have a very loud mouth and will complain…

Yesterday, 04/10/21, my wife and I had dinner with my 74 year mother at the IHOP at 4122 GA-20 in Buford, GA (store #4479). We finished our meal and my mother got up to go to the restroom before leaving. She made it about two steps from our table and twisted her ankle and fell to the floor. She laid on the floor for a few minutes in pain as I tried to see about her and eventually my wife and I were able to help her to her feet.

Only one IHOP employee offered anything whatsoever. One young waitress offered us a cup of ice for my mother's ankle that was already swelling. My mother COULD NOT WALK, as she was unable to put any weight on EITHER foot. A few minutes later our waitress came around the corner and asked if we needed anything. We were literally 3 step from the emergency exit. I…

Went to Watertown NY ihop this morning and received absolutely terrible service. We called ahead for a reservation and was told they weren't busy and didn't need to today. When we got there we stood in line for 20 minutes waiting to be seated.

Once we were seated we waited 20 minutes before we had drinks at the table. We got our food before many people who were there before us but not all of our food and some of it never came at all.

We received a drink we didn't order and they tried to bring us food we didn't order. By the time I got syrup for my pancakes, my pancakes were cold. We were done eating and hadn't seen our waitress in about 20 minutes so I flagged down another one.

I asked her for our check and asked her to please remove the 2 orders of toast off our order since we were…

worst service EVER ! UNORGANIZED , workers rather sit outside and smoke instead of work . The manager with the tattoos is VERY RUDE , VERY DISRESPECTFUL , NASTY ATTITUDE when you ask about an order . Waited 3HOURS to end up with cold food and Manger was mad when I returned it and asked for it fresh .

Waited another hour just for them to forget about it .. then she was mad I didn't wanna continue to wait and was mad about refunding me . Would rate -0 if possible , needs to be SHUT DOWN !

This has been on more than one occasion. Something has to be done

my waitress was yelling at the cooks cause they put my order in to go boxes instead of plates and the cooks and her started screaming and cussing! To the point where my two year old started repeating it saying the work fuck over and over again! Something needs to be done about this!

This was at your Buena park restaurant which is guilty of overcharged on a BLT sandwich charge of $12.00 when it is only a price of $5.75 in the same area. Please investigate-

Dr. Selita C. Hunter 1820 Country Place Parkway Suite 303 Pearland, Texas 77584

Mailing: 6002 Quail Village Drive Houston, Texas 77053

April 10, 2021 CEO, Julia A. Stewart IHOP Headquarters, 450 North Brand Blvd. Glendale, CA 91203 818.240.6055

Double Charged on Credit Card

Dear Julia Stewart, I am writing this letter to you regarding the double charge on my credit card which was made when my card was used for billing at IHOP at 3060 S. Silverlake Village Dr. Pearland, Texas 77584. I have an alert on my credit card and immediately, a charge was made twice, on the same date. I immediately informed management of the mistake I was there 2 hours trying to correct the error. Management was rude and unprofessional and I did not like it. Manager Fernando very rude and unprofessional, would…

Service was really slow. Not due to our server. My silverware had old dried food on it. It was crowded which was a disappointment since we are still in a pandemic. Our omlet was missing an ingredient but we waited so long to get our order taken we didn't have it corrected.

We will think twice about going back.

I don't know where all this complaining comes from. I've been to several IHOP and always have good service. My Complaint is there's not one in Lampasas Texas. Growing town that has not a single good breakfast place.

went to the IHOP on national and Sepulveda blvd in Los Angeles California back to back days. April 8 & April 9 the food is not the issue here. it is the waitress that served the food. very unprofessional. upon entering the establishment she looked at me as if I was an intruder?

I dined in on both days. she seemed content to serve people who entered the restaurant after me before even coming to take my order? no offering of water or condiments? when I asked foe additional syrup she threw it down on the table.?

I won't be coming back to this particular IHOP. maybe more training would suffice. again food wasn't bad just this one particular waitress

Went to your Grove City,Ohio location at 10:30 am and my family waited 10 minutes to be acknowledged. We sat down waited for another 10 minutes. As we watched 7-10 wanting to eat at IHOP just walked out.

I visited ihop-lakeshore, al 4/7/2021 at 9:36am with a friend of mine and we wanted to sit down and eat. Me and my friend are African Americans. Once we entered we were told that the restaurant was only taking to go orders that no one was allowed to sit in the restaurant.

But their were people already sitting down. White people. Social distanced. Spaced out in the restaurant. At first I didn’t think of what was going on until my friend suggested we call ihop in hoover to see if it’s all IHOP’s or just this one.

Ihop hoover stated we can sit in their restaurant. After hanging up I recorded this video to show what was “really going on”. Racism still exist in 2021 and that’s extremely sad. I enjoy ihop. It’s unjust that “we” were not allowed to dine in ihop-lakeshore.

Waitresses added a $5 unauthorized tip to my credit card. This happened yesterday in Lake worth, Texas. 05. 48 on my credit card.

Three weeks ago my grandson and I went to eat at the paducah Ky location, this is his favorite place for us to eat so we go frequently. We waited for quite a while for someone to seat us then once we ordered the waitress brought our food and said she would return with silverware and condiments after waiting 10 minutes I finally got up and got another’s attention for this.

By that time our food was just room temperature. I wasn’t happy when we left. There were only a few employees and they seemed to stay in the back most of that time. Last night we decided to give it another chance.

They were not busy last night or the previous time but we were seated quicker this time. After we ordered our food we waited 25 minutes, meantime the heavy set hostess was piddling with the blinds in the side…