IKEA

On October 25, 2022 I purchased the Billy Bookcase with glass doors in the dark blue color. It was delivered on October 29, 2022. When I opened the boxes the shelves were all defective. There were no dowel holes or screw holes.

When I first called they sent me out 2 (of 10) replacement shelves which were also defective.

For seven (7) weeks I called repeatedly and each time was told they would send the replacement parts. On 12/06/2022 I called and was told the item was not available and they would have to do a pick up and refund.

I am EXTREMELY upset, I waited a year to make this purchase, as delivery was unavailable during Covid.

I have been a customer of IKEA for many years and I am very disappointed with the run around I've gotten and your resolution.

To add insult to injury IKEA…

I have made multiple attempts to get this issue resolved. This simple issue of mishandling my order has now snowballed into Ikea Philippine management - mishandling my complaints. CAS-43274-Y1L3P5 | S590220189002 | Ikea management failed to resolve this matter. Couch Never delivered.

I payed near to 12/000$ nad they didnt deliver anything for me . I called more than 5 times and they didnt tell me anything even a reason . They are playing with me I am tired of them and dont know what should I do .

I dont have anything in my house cause I am new in this country and a loanly gir . I payed 500$ for move in and now I have no money no time and nothing . Im so mad of IKEA and never think that they act like this .

I AM SO SORRY FOR YOU AND YOUR STORE .

I placed an order on line. Was supposed to be delivered on the 2nd tried tracking kept saying the same thing on we were on the 4th of December. I had to call to find out what was going on to find out the items were on back order and had to reschedule another delivery date.

Then I get my order coming from fedex but I don’t see an apt number. So chat with someone who started off pleasant and the became rude. blame me for not placing the apt number and told to cancel my order for my mistake.

Which I could not even if I wanted to do because my order was on its way. I called the next day. To speak to a live person. To find out the apt number is there on their end and it is what fedex will see.

I do not know if the chat is with live people or a robot he/she was rude and has no customer…

Bear with me as I share the awful challenging and tiring experience I have had with my Ikea project.

First of all, when planning the project and putting items in the cart, there is no indication that items are not available UNTIL you go to check out and then the messages of not available for delivery, or not in stock show up. So after spending at least 50 hours for 3 projects, I was left with purchasing a partial project and waiting for additional elements to become available.

The project I am speaking of is a Pax closet w Komplement shelves and pull out shelves, drawers etc. I received the box/frame of the closet without the shelves. The shelves were in stock later and I had to order them for a pick up which meant additional money I had to spend to get the items in my home. ( it was not…

12/05/2022

Corporate Customer Service Representative:

I went to the East Palo Alto IKEA store this morning at 10 am to buy a replacement kitchen faucet. After paying for it at 11 am, I had to wait at pick-up for two hours until 1 pm to get my merchandise. I was among many angry customers who were in the same boat, wondering why their orders were not coming down. This is beyond ridiculous and unacceptable! As a result, I will not soon return to IKEA. When I asked what the problem was, I was told by the supervisor they had a big order and they needed all hands on deck to work on that order, leaving everyone else to wait. When I complained I was asked, “Do you want the faucet or not?” After waiting for two hours, I was not about to leave without the faucet, a single item I should have been…

Why is your online purchase so horrible? You have us pay for the order, never send up the click and collect email and have the nerve to send me an email saying that I never came and picked up the order and we are canceling your order????

I checked my spam email , no email from you. I jave waisted an hour on the phone with your customer service center which was absolutely TRASH!!!! I need someone to respond to me ASAP about this. There is no direct number to the store.

I can promise you, I will never ever buy a damn thing from Here again!!!

Had an ikea kitchen installation it was the worst experience I have ever had with any retailer.lack professionalism and experience.the kitchen designer was nice yet not experienced and had problems with my merchandise. It took me 4 months to get the kitchen installed and the worst of it the kitchen installer was confrontational and was always late.

I am an high tec entreprenur that lives and breath the importance of customer satisfaction in my company and investments. i am astonished by the behaviour my wife and I encountered while trying to buy a small kitchen from the Tel Aviv port Ikea kitchen store.

We first visited the store on October 26 and received a preliminary proposal. we later visited the store again on Nov 16 to revise the proposal. The staff in the store was aggressive and rude when we tried to set that appointment and tried to stop us from having this visit unless we retain a special company to visit the apartment (in Jerusalem, we live in Tel Aviv) and measure the space.

) In the meeting we changed the layout and asked for the revised offer. The sales rep said there is a problem with the computer and she could not…

Order number 425127949 still not delivered!!!! Only sofa bed received!!!!!

The order was made in Canada buirlington.

Osama

Mobile number 4387228519

I have ordered 5 items from Ikea on 20 Nov it was scheduled to be delivered on 22 Nov, one of the 5 items has been delivered but the baby cribs and bed was not. we have tried to reach out to the ikea and every time they give us different explanation on why we did not receive the items, we been sleeping on the floor ever since, the customer service telling us the item was blocked, postponed because of technical issues, mistake every time different story.

it was a nerve racking, stressful situation and yet no solution the item not delivered the service very bad, lack of communication, rude staff, minimum understanding, no one tell us the truth about why we did not received the items yet

To Mr. Peter Angefjall,

I am writing you today in regards to 2 issues we had experience with your company and the customer service received to handle the issues.

First we had placed a spare part order on Nov 2, 2022 under the order #3353899. We were informed it would take 7-14 business days and was to be sent via Fed Ex. To this day, we have not yet received it. We attempted to contact your company for a status and was informed that they do not have a way to check status of spare part orderes or even a tracking number. How ridiculous is this??? So very unprofessional leaving the customer out in the cold!.

So since we had not received our spare part order or have no clue where it may be, lost in limbo somewhere. We decided to order the actual part it self. We attempted this on Nov 16,…

Ordered kitchen units late Sept 2022! Still waiting ! Customer service worst I have ever experienced. Communication non existent ! Sent numerous emails begging for help … totally ignored Would never recommend Ikea to others .

Cashier #4 tonight 11/11/22 at the Baltimore MD location all but disregarded me at the register. When I got to the register there were 2 customers ahead of me. When it was my turn she asked me to step back.

She didn’t give me anymore information. She proceeded to scan merchandise laying on her counter. Still no explanation as to what she was doing as I continued wait. Then she instructed a lady who walked up behind me to give her the item she went back for.

Again I stood in front of the card swipe with no explanation. I stated did you really just do that? Took her before me? She told me the lady was before me. She was not. Two ladies and two young girls were ahead of me.

She then proceeded to ring up my item but not ask me for my rewards, so I said do you want yo take my rewards? Her…

Hello team, I am facing a challenge as I got two ikea workdesks shipped internationally and the packers missed to pack the nuts/bolts to assemble. I want to order these parts. How can I? We called customer care and they said waste the desks which is so bizarre with ikea boasting about sustainable environment.

We need urgent help or else I'll have no option but to share the saddening experience I am having online for others to learn and watch out for while buying ikea furniture. #LoyalIkeacustomer

Had company associated with IKEA install kitchen cabinets/ lighting. Having some issues, and now unable to contact anyone to get help. com VM box is full and does not return emails. Will continue searching for someone to assist.

I am writing to comment on something that impacts so negatively and unnecessarily on retail companies and specifically IKEA which has arrived in Chile with great expectation. I have visited IKEA in Australia, Spain and Germany and have always been well looked after.

Here in Chile on 25 September I bought a table and 6 chairs, an order that was to be delivered between 16 and 18 October. On October 20th they delivered 6 chairs and the legs of the table and since then I have called at least 4 times and sent at least 3 emails, without any response from them to give a solution to this.

They are all nice, the answer to the emails is cut and paste and they answer the same thing and there are no solutions. What do we do in Chile that they serve us so differently from Europe or Australia?

What…

Horrible experience with a canceled delivery today, 10/31/22 . After 3 messages from Ikea and the transport company and a phone conversation with the transport company yesterday, 1030/22, i just find today that the couch is not at the hub, so delivery could not happen.

This is so sad to see the misscomunication between Ikea and the transport company, Sad and disrespectful for me the customer who made arrangements with my neighbor who had to stay at my home waiting for the scheduled delivery; since it was asked from me that someone older than 18 years old to be present for delivery . I deplore IKEA's lack of consideration for my time and my neighbor's time.

I could not believe that a delivery that was announced to me with messages from Ikea and the transport company the last 3 days, did…

Have called multiple times about a refund from a faulty cot (MYLLRA Cot) and it has now been a month with promises from 5 people that the refund is on its way. No sign of the refund and noone following up. I called today just to get hun up on because im guessing was too hard for that person.

I have bought a lot of furniture from ikea these past few months and not once but 4 times I have had my deliver or assembly date changed or cancelled without me being notified. I’ve wasted hours and days that I’d cleared for these services that I paid for to happen.

If assembly service will only happen IF I personally confirm with the assembly company then that should have been communicated to me at the time I paid for assembly and organised a time or else it is nothing less than reasonable for me to assume that the service will happen on the agreed date. Yesterday, I once again wasted the whole day on yrying to get someone on the phone and figure out when and if my assembly service was happening - which it didn’t because after I’d confirmed with ikea on Monday and

Tuesday and Wednesday…

I am writing about how horribly made the black stools are. I purchased 6 for my classroom.

First of all, I spent my own money for these stools in my classroom and they all broke within a month. And they are only 2nd graders. They don’t weigh much. So because I didn’t have my receipt and frankly had no idea when or how I paid for them ( since as a teacher I buy A LOT for my classroom all throughout the summer and the school year).

My husband bought some industrial strength glue to glue the tops back on. THAT didn’t even work for a day. It is very disappointing to spend so much money for absolutely nothing. And since my class does flexible seating I now have a whole tall table with no stools.

And yes I have called and…

Hi I received the ordered item in Rishon LeZion branch (Israel) on August 18, 2022. Order number 217513800. I asked the service employee how to order the installation service. She said that I can stay in line (~ 1 hour) or order this service later by calling *35832 / 09-8928888.

I prefered a reservation by phone. Since August I'm trying to get any response - no success. 5 hours - only music. I try to contact via Whatsup - the system sends me back to the phone number. Twice someone answered my whatsup call : "we are very busy and will contact you later".

then sent reference "Ikea" number - I have been waiting for more than 1 month for someone from Ikea to call me back - no success. I asked Ikea to contact the Ikea service manager but got an automatic response - email from "customer…

Ikea did not send communication online or via phone that couch was not going to be delivered on Oct 1st between 9am & 9pm. Order number is 421253426. I was essentially held captive all day waiting on a delivery. I called Ikea on Sept 30th and sent a chat to them today and both times they confirmed delivery was going to take place.

I never received an email notification of a canceled delivery. The only way I found out was because I called Ikea at about 7:45 pm this evening. I am very disappointed as i just joined the Ikea family a month ago and I love their products.

I understand that things can go wrong, but it's very unprofessional not to initiate contact with the customer. I would like to receive a price reduction on this product as a result of this major inconvenience. Thank you.

Went to your West Chester store in Cincinnati Ohio and found a light green light I wanted to buy while I was in town and no one would sale to me because it was the weekend and that was the rules. 99, and the last one in all the stores.

I spent 45 minute in your store so I could buy since I live 7 hours away. I was told to come back Monday that’s the rules. Very rude sales person. Any help would be appreciated, but I’m sure it’s gone now.

I also did a complaint and never heard back. Very unhappy customer.

I like a call back please. I received very bad service in Greece branch. I bought a bed frame which had missing screws and lots more wrong bits got no help. I am a very unhappy customer. 07708405078

My case number is 6568414532 pickup number was420944534. com phone is 352-553-8500.

poor customer service. call was disconct long hold No return label or instruction inside box for return. hung up call disconnected. I am disappointed what IKEA has become. I can not even see where it was shipped from no phone number on smal sticker inside as invoice. Neuber

To whom it may concern, I have purchased a Liatorp Bookshelf (Code 0116595) and a Liatorp bookshelf cover ( Code 50279066) on-line from your franchized dealer Mapa Mobilya Aksesuar Pazarlama A,Ş. Fatih Sultan Mehmet Mah. Balkan Cad. No. 2022. I calledt in IKEA Service to have assambled the Bookshelf.

When serive opens the boxes they found that “there are different components in the package of shelves, bottom and top crowns are damaged, one of self stop hinge missing and there is no bottom plate in the box”. So they coundn’t compete the installation.

Service write down a report. I have communicated the situation to your dealer but they didn’t solve the problem until now. I didn’t open the package, service opened…

I order a queen bad and cabinet and schedule to deliver on 9/10/2022 the delivery never call or text a day before like ikea representative states to give out the time frame for drop off, they call in the morning of and I missed the call. I call back in like 1 minute after and confirm the delivery and they already marked fail to delivery because attempted to call but no answer.

I contact ikea and the representative find out the delivery company didn’t have my items on the truck and didn’t have my number which obviously they did. Very shady business and ikea didn’t do anything about this to help they customers , they only tell me to reschedule and nothing they can do.

Very bad business, never never order from ikea again.

I was in your store in Cincinnati Ohio and found a light green clip on light That I wanted to buy and they had the last one in any store, But was told because it’s the weekend they could not sale to come back Monday. I live 8 hours away and leaving on Sunday.

99 in the store and it took me 30 minutes to find someone to help me and she told me they could not help me. Very disappointed in this store and won’t be back.

Placed a big order - it was divided into 3 parts. The first part arrived. Second part did not make it - got an update saying that IKEA will contact me. They did not contact me for 5 days.

The delivery partner company (IKEA@pavanrooyen.nl) said that they have no idea what happened & asked me to contact IKEA. It took me 20 mins to hold the line & the disinterested staff with broken english said: `First available delivery is after 15 days - yes or no`. I had no choice but to say yes.

Finally, the third part of the delivery got magically cancelled with a refund. However, parts of furniture already delivered in first delivery. What am I supposed to do with half chair without legs? Now I have two options - either to refund the 1/2 chair by going to IKEA or pay them 50 EUR again for trucking…

Hi! I received the wrong items for order (case id 159-65421556) and called Ikea and was able to get support after waiting. They promised to send the item that they did have available but they have yet to be delivered after some time.

The rep was very polite and let me know they would come and pick up the wrong items and then I could get a refund.

However, I received emails from Fedex afterwards asking that I drop off the items at the Fedex store. Since the items are bulky, I thought it was odd to have to take the items to Fedex for an error on Ikea's part.

I used chat support and the rep was polite but let me know they could not resolve it through chat so I called again and after an extended hold could get support. They also were unable to resolve the issue quickly so I gave up and…

On 31 August 2022 My husband and I traveled an hour from our home to the IKEA store, Athens Eleftherios Venizelos Airport to purchase a UTESPELARE gaming desk. 27. € 179,00 for my daughter's birthday. Complaint number 1: The desk on display had a red tag with all the information in order to find it in the warehouse section of the store.

Unfortunately the shelve was empty of the item. The store's computer system indicated there was in fact 1 desk still available for purchase but that was apparently untrue. The sales rep in the office furniture department looked to see if the desk was available at the Aigaleo River West store 42 km away.

The rep said the system indicates two (2) desks still available for purchase. So my wife and I drove to the Aigaleo store in heavy Athens traffic only to…

Worse CS in my lifetime, If possible, I would like to give 0 stars!! Always not able to check out due to being out of stock and not showing which item is out of stock. While the item is back in stock, it is not able to add to the order that was placed for next week's delivery.

CS is providing super-automatic replies with all unprofessional replies like, our website is international browsing that why it is out of stock! Dude, the website is a sector by region! When I ask to add an item to my order, they say we cant do it due to delivery based on the size of the order.

And the fact is the delivery is flat rate!!!! Why is their CS here while they can't even answer without lies!

Dear Ikea person, We have been Ikea customers for many years now and never had a reason to complain. We recently purchased a few items from the Ikea branch in Netanya (Israel) including two closets. We paid for the closets to be delivered and assembled.

The delivery was scheduled for the following day and the assembly was scheduled for approx. 3 weeks later. When the delivery arrived, my wife asked the delivery men to place each closet to it's designated room . The delivery men informed her that they have now idea how do do so and simply placed the the cartons randomly in the two rooms.

When asked how this will be resolved, they told her that the assembler will know what goes ware. 30 in the morning to give us a 30 minute notice. he asked me it the closet parts are in the designated…

Dear Sir / Madam,

I am writing to you to raise an issue about Online shopping

The issue that I experienced was: We had a kitchen designed in-store, and they placed an end panel next to our freestanding washing machine to support the worktop.

We've just put the kitchen together months later, ready to have the worktop fitted, and the end panel is much too short to go from the floor to the worktop. I've attached photos of the design and the reality to clarify.

This is going to delay the worktop fitting, which will delay the floor fitting and us being able to move - costing us stress as well as money.

I can see some of your end panels have legs, we need one of those in grey to match the kitchen or another solution to obtain the look that I was sold with the design. We cannot attach…

Hello,

I am writing to bring to your attention my dissatisfaction with Ikea after ordering from your company. I initially ordered a mattress from you to go onto an existing Ikea bed frame that I already have. The mattress arrived and it was not the correct size. The bed frame I have is a king size however when the mattress I initially ordered arrived it was not suitable and was too big. The delivery men who came with this the first time took that one back and then put through an order for me for one that they said would be right. Upon arrival of this second mattress it came to light that this also did not fit. The mattress was a king size however it was 150-200cm compared to my Ikea bed frame which was the European size of 160-200cm. I queried this with Ikea customer services who informed…

This review is directed at customer service or lack of! 00. 00. We made other appointments around the IKEA measurement person. Then we received an e mail notification of no availability for a measurement . We were asked to reschedule at an earlier time which we could not do.

Asked for management to contact me and received NO response. I called customer service and was hung up on Two occasions. Well I guess IKEA has plenty of business and doesn’t need our $12,000 job.

I ordered the furniture on 8/6/2022 at Grand Prairie , TX location and scheduled to deliver on 8/13/2022. They didn't deliver and the resolution department could give an explanation why not. I have to call tomorrow again to sort it out.

I enjoy shopping at your store and make a 3 hour drive just to shop there. I visited the Atlanta IKEA and bought the VIHALS shelf. I had to pick it up from the pick up department. I go check in and told it will be 20-25 minutes.

I was ok with the wait. After an 1 and half wait still no shelf. I have to continue to check in on my order I’m told they can’t do anything or how long it will be. The workers seemed frustrated and just rude about having to keep checking.

One lady checks but still no update. She tells me to just get a refund. I waited almost 2 hours and go get in line for a refund. It will be my last time shopping at IKEA due to the poor service and attitudes of workers, who seem to have no customer service training.

I have ordered 2 bed frames by mistake. When I received them I contacted I kea for pick up. They directly deducted 70 dollars for pick up. I was giving an appointment for pick up between 9-5, it was Saturday so I took time off work and they did not show up.

I contacted customer service and I was told there was a mistake and the pick up company did not get the memo but now it is fixed and I was assigned another appointment. I again took time off work, waited again from 9-5, and they did not show up.

I called and told " oh the order was blocked, but I unblock it now ". I was giving another appointment. I called the morning of as I do not trust them. The agent was rude and I was insisting that he gives me an estimate when are they gonna come, so he looked at my case number. He goes rudely "…

My name is Seref Sarihan. I have purchased more then 200 items(costs more than 5000$) online to deliver my address. After my purchase I got email that would be delivered by 26 July. But after 9 pm I got emailed that my order delayed on 2. August.

I thought that it was ok, there are a lot of items , I can wait one more week. And today 2. August I was at home 9 am to 2 pm ( in email noticed that there has to be older than 18 years at home when the order arrives).

I was tracking the delivery company track from the map which is shared by that company with me. It was very closed my house then track drove far away from my house and I got an other e-mail that my order had not been delivered.

I have been waiting those items since 16. July. I moved from new Jersey to Brownsville. And my children…

The most terrible experience ever…I’ve never had any issues with Ikea prior, however this time was different.

First of all my initial order was partially lost, no one knew where it was. Then after talking to customer service they supposed to pick up partial order and deliver full new order. Then no one could tell me what date it was scheduled for.

Finally when I got a message with pick up and delivery date I called again and rescheduled since I was going on vacation. I have confirmation email with new delivery date 2 days prior to delivery. While I’m on vacation my order was just left on the porch on original delivery date and when I called again customer service told me that ikea needs 3 days to synchronise new delivery date with actual delivery.

This is ridiculous, how I suppose to…

I received a gift card voucher for Christmas of 2021. Since the closest IKEA store is two hours away, I've only now found time to go shopping there. Since I only have the confirmation form for the card but not the card itself, I've been trying to find out how this can be used either online or in the store.

Their customer service hotline has cut me off multiple times once I get to the step where it says to press 2 for a representative. Their online fix-it chat is a bot that just asks for key words to your problem and then provides links with the key words featured.

Completely and totally unhelpful and pointless.

I complaint about poor phone customer service at July 27,2022 11:40am-12:03 pm, phone number is : 404-745-4533---1766

Reason: I bought mattress online, they emailed me they will delivery on July 26,2022 9am-9pm. But they didn't. I called customer service asked to reschedule the time, they transfer a lot of time. At the end they give me a number that come from Atlanta local IKEA: 404-745-4533, and then transfer to 1766. At the first time she asked the order number , I told her , and she said your order is delivered yesterday, I said it should be, but not, so I want to know what happen on my order. and then she didn't say anything just hung up the phone, I thought it is phone line has some problems, so called again, she know my phone number , so she just hangs up every time. I noticed that…

22 They missed two new termins and I have extra costs and lose time. I wait 40 minutes on phone for somebody to answer. I do not have time any more for Ikea. I would like to back kitchen. Best regards, Korac

Re: Order No. 416149261

This order was lost by FedEx and then ultimately delivered but too late for me to use it. I contacted IKEA customer service last week to arrange to have the product picked up for return. After waiting five days for someone to email the return label to me, I contacted your Resolution Dept only to be told that “my issue is being worked on and there’s nothing more anyone can do.”

I placed a kitchen cabinet order on July 8th with a delivery date of July 21 I waited all day and even the next day without the delivery showing up. I tried to call Friday afternoon but was unable to reach anyone.

I called again to day to find out my order was canceled without any notice to me. The lady on the phone said it was because of the warehouse fire but that was 4 weeks before I placed and paid for my order.

She then told me I would get a refund in the next 10 days and transferred me to the kitchen order department where I waited 10 minutes on the phone and gave up. What makes this worse is my builder is leaving the country this week.

I cant believe how poor the customer service of IKEA has become. If I hadn't called I would never have know you canceled my order and with such a…

I ordered four baskets and they came in a large carton. They do not work for me and customer service told me I have to bring them in to return, that it would cost $200 for a pickup. No wonder Amazon is thriving -- this is outrageous.

I am 85 years old and cannot drive so now I am out $89 for a product I cannot use.

I have had to contact ikea ikea 7 times and and still my issue has not been resolved I purchased a whole unit which consisted of a book and TV unit the tv unit was not complete with all the parts. I've called 6 times but I'm forgetting this resolved and sending me a new TV unit and taking back what I had but today but today they called to tell me they were making a pick up and

not it's a livery so I so I called back again and spoke with someone by the name of monique who assured me like all the others that she had gotten this right and rudely enough hung up on me up on me since I was asking to speak with a supervisor.

It appears that a supervisor is never available either not available or in a meeting that is totally unfair to the customers who would like to speak to someone who may…