I purchased a lounge from Ikea Greece airport and it has not yet been delivered. I call every day asking for an update and no one is helping. They tell me that they will have the airport store call me however I still waiting. The service is appalling.
I need my lounge delivered asap. Order number. 13644161359. Contact +30 694 638 4167 +61 420 362 711
Bought 3 wardrobes from IKEA. The doors and some pull out rails were out of stock but placed on back order. It appears that as soon as some of these items become available, instead of holding them to fill our order they are sold in the store.
This is like buying a car but the wheels are on back order When I call the customers' service dept. You are placed on hold and that is where you stay. If it was possible I would not even rate them one star.
Long story short... your own manager at the New Haven, Connecticut told me that someone with disability can only get help if they pay a fee. Your store is meant for able people to do it themselves.
Not sure your company will get this, much less if it will be follow up, but I intend to complaint to the agency that protects people with disabilities in the USA.
Your commercials are awful! Very off putting. Not relatable. Disturbing. Am staying away from ikea because of them.
I purchased a wash hand basin Hemnes Rattviken unit about one year ago, the rubber unit on the stopper is now worn and I need a new one. I live 100 miles from Ballymun Store the nearest store. I asked my son to go to the shop to get me one.
He was told I would have to bring the whole unit in for a REPLACEMENT and I needed the original receipt, which I don't have. I then contacted Customer Service, was given a Case Number, but didn't get a response. I contacted them again. m. 13th.
July, 45 minutes holding, cannot assist me because of Data Protection. I am so upset can hardly type this complaint. I merely want a rubber washer to stop the water from going down the sink. I am actually furious with the incompetence.
Going to contact our National Radio Station, if I don't get a response
Ordered a king bed - king bed delivered 6/30 damaged; called immediately to make an exchange - man on phone told me bed is no longer available in king if i want king to pick another type; I picked another type; he sent me a link, i paid; 7/7 a queen bed was delivered; the customer service agent entered the wrong size; the delivery truck loaded the damaged king bed but refused to take the queen bed that the customer service agent made a mistake on size; i called immediately customer service to schedule a pick up; this is my mountain home and
i will be gone 7/14 so i tried to get someone to help me get a return truck scheduled. Called TWICE on 7/7 immediately after receiving the queen bed that i asked to be king but was entered wrongly by the cusogtmer service agent on 6/30; i was told TWICE…
I had a kitchen planned by IKEA it was a disaster. The first red flag wrong counter top was placed lucky I verified before purchasing. The second red flag purchased the cabinet and was told all in stock. Then a week later was told some items are on back order.
The purchasing was done February by March we had the merchandise the exception of I cabinet. The worst nightmare was the installation the installer was rude not precessional , The installer was confrontational and It took this installer 5 days to install a small kitchen.
Then came the measurements of the counter top the man that did the measurements was friendly and professional. The counter top installer did install the counter top yet the wrong measurements so counter had to be replaced. All in all between my husband and I we…
I ordered a product back in May and have had nothing but problems. This has been the worst service I have ever had in 20 years of buying from Ikea. I have spoken to over 16+ people via phone (888 number) and it seems that no one really knows how things work with IKEA.
Each person has told me something different and the product that I purchased was over sold multiple times. The first time I had drove two hours to the closest IKEA which is Charlotte and I live in Raleigh. My pick up time was 10:00am which meant I needed to leave my house at 7:30am, I took both my smaller children out of school knowing that I was not going to be able to make it back in time to pick them up from school.
At 9:55 (which by the way I was already in the parking lot of IKEA I received an email that my online…
I called today to customer service but they making jokes from my person and three persons put the phone down before we finish talking Maybe my English is not perfect but is very rasist nobody resolve my problem .. I hope Your company recording the customer calls so You can hear this
This is scandal how your workers talk with other .. they making jokes and hang up
I went to ikea for the first time. Had a huge order a lot of furniture. A few items needed were large and needed to be brought up front. It took the crew and workers there over an hour to get my furniture after purchase.
I was renting a truck by the hour and was charged extra and a surcharge fee for being dropped off after hours. They didn’t do anything to make it go faster and brushed me off with very rude customer service.
It was my first and last time shopping here, spent over $5,000 and might actually just return every item just to spite them and purchase elsewhere.
Horrible customer service. They are rude and have no idea what they are doing. They refused to let me speak to a supervisor. I will never order from them again.
While In -store in Renton, WA. I requested from an associate to see the actual boxes of two couches that I would like to purchase, the Backsalen, and the Viniland. The couches were in stock but in the back apparently in the full-service section.
I requested to see the boxes physically before purchasing because I have a unique entrance to my apartment to fit the couch into. The employees stated that they could only give me the dimensions and not bring out or let me see the box.
I would have purchased one today if I could have seen the packaging that the couches come in. I don’t understand why I need to purchase the couch first before actually seeing the box. I would need to transport the box home myself.
I think that it is unacceptable that a customer cannot visually see the size of the box…
82 a couple of years back. Now, I want one to match. It is unorderable online/not in stock/undeliverable out of state. I've been repeatedly requesting notifications with no result. I Email and SMS repeatedly still no result. Been waiting for over a year.
Do you not want my business? I read the MASSIVE amt of consumer complaints and figured I'm screwed.
I just make a refund at the North York Ikea. the reception is pretty rude. no eye contact no explanation how system work. no smile n basically she is like speaking g to herself rather than to a customer. I don't used to the refund procedure and I guess if the reception area could explain why they need me to input my phone number and there will be a message to tell me which counter to approach then
I for sure will keep my phone on my hand rather than put it back in my purse.
SHIT
42) online (order # 414208844). It gave me a price for assembling but did not show up on my invoice. Instead I got an email from Task Rabbit about assembly. Their website was IMPOSSIBLE to use. I contacted your customer service 3 times this morning on how to get in touch with Task Rabbit.
I was given a number in Toronto, Canada which didn't work. Your 3rd rep gave me a US number. After 15 minutes of funeral music, I hung up. I am incredibly DISSAPPOINTED with IKEA and especially Task Rabbit. I guess I'm not going to be able to get my 2 bookcases assembled.
I'm 75 years old and am unable to do that due to combat injuries from Vietnam. Can ANYONE HELP me?
Took yellow bag, bought more than intended, at poster area couldn’t carry any more, asked 2 assistants( who were chatting) for a trolley, was told I needed to go back to beginning. Asked again at checkout and told needed to go out for one, said I felt like leaving everything, she couldn’t care less and showed it. Customer service dreadful Norma Laing (75) Maybe you are discouraging older customers.
1276025838 I ordered a sofa bed from the Toulon shop - It was to be delivered on the 30 th May it did not arrive and I was not contacted nor told why !!! I then spent hours calling -waiting on the line - filling out forms and getting no where. Then one of the IKEA Agents to me to contact the delivery company myself as they could not get hold of them !!!! ITS YIUR COMPANY THAT ARRANGED THIS DELIVERY AND YOU CANT GET IN CONTACT WITH THE COMPANY !!!
So eventually again lots of waiting on the phone I do get hold of them - they then tell me to call another number as they don’t work with IKEA anymore !!!!!! So I call another number - eventually I manage to arrange a new delivery date on the 2nd (tomorrow) Thus morning I call to confirm the time and I’m told it’s been canceled by IKEA and re…
You guys says doing a special today 20% off when you purchase a gift card .after work went to get one for my son moving to Florida .he loves your store . couldn't get the 20%off called you guys said you ran out of eCards.nothing was posted anywhere saying first come first serve or limited amounts . none of us will be supporting your store and will tell all friends and family not to shop you guys .
It's been 15 days since I bought these products and the day before they deliver you tell me that ALL of them are out of stock??? I will sue you for neglecting the customer!!!! how absurd!!! you are the WORST COMPANY IN THE UNITED STATES!
I'VE NEVER SEEN SOMETHING LIKE THAT HAPPENING!
79 regular price and 99cents for ikea family I went to register scanned my card and my 4 boxes of napkins but they weren't scanning for sale price the cashier got a manager Hector he said no those napkins are not on sale I said yes they are he waved his hand and said they are right over there and they not on sale I couldn't see where he was waving to so my daughter went upside because your employer said they wanted to see a picture of sign I finally found where he waving to and
saw the napkins were 99cents I called Hector over and showed him and he said ok so you want them meet me at register so I can ring you up I found him to be very rude and I expected an apology which I didn't get I've been shopping ikea in Brooklyn since you opened I'll make sure to avoid your manager Hector when I…
Worst customer service .. worst product ever I got .. worst refund policy.. they never returned my money even after accepting it at first time and rejecting the same after multiple follow up.
horrible customer service, even worse it was by the customer service manager named Camillo.Stay away from this store.
I was discriminated against and not allowed to enter the restaurant.
ON Feb. my friend and I decided to eat in the cafeteria before doing some shopping. My friend waited in the very long line to order food. There were many tables available and I set one up with our bottled water and place setting and utensils.
The table next to us was occupied by two individuals who were eating. I nodded at them and went to the bathroom quickly and also get hot water for my tea. everything was gone, including a small bag I left on my chair containing personal items.
The two individuals sitting next to our table, said they told the man not to take anything as we were coming back, but he paid no attention and took everything away. I immediately had them contact the mgr. explaining what happened, she then called other people who came over (a woman and two men) who told me I…
In late December 2021, I went to Ikea in Richmond, BC, Canada, and bought a bed, but I only received part of the bed. The main box, which is the bed frame, hasn’t arrived yet. I have called Ikea several times, and the answer has always been the same: “call us again if you didn’t get a call from us by next week.” It has been really frustrating. I have to keep all these boxes in my home without being able to assemble the bed.
Additionally, I noticed the bed was available for new purchases online twice this month. This means that Ikea prefers to sell the bed to new customers than deliver it to a customer that had already bought it a month ago. Ikea has gotten my money and, apparently, does not plan to deliver what I bought.
After many calls, they started to say that they did not charge me…
I placed an order on Jan 18th. And the scheduled delivery date was Jan 22. I won't be able to receive the delivery on that day so I called Ikea a day before that day. The lady from the delivery support team rescheduled my delivery date to Jan 23.
But the delivery team still came on Jan 22 and failed my delivery. I called IKEA again right after I saw the text message that the delivery was failed. The guy from the support team first said he can reschedule it to Jan 24th, the earliest option.
After I told him what happened, he said he can reschedule it to Jan 23. I double-checked with him, he said he was sure that I will have my delivery on Jan 23. I called Ikea again on Sunday morning(Jan 23) to double-check again, the lady said it was showing that on the system my delivery was rescheduled…
Their Costa Mesa California staff is horrible.
No one would help me buy a large piece of furniture.
When they say the store is 'self service' they really mean it.
Really bad coordination for delivery and installation. I made an order on 11/22/2021, they call me next to paid the invoice for the services. The delivery was a headache, first they told I have a scheduled delivery for an specific day for I which I never received any to call coordinate, I explain them that day I will not be at home I need to reschedule (never received that callback for reschedule) I received a call for the installation but
I haven’t received the products yet. They keep calling me everyday until I finally was at home and could receive it. When I finally has the merchandise, they never call me back for installation. I have called customer service multiple times they said they already reported the issue and will call me back.
Today 1/22/2022 I haven’t received any answer…
Bought 5 picture frames, but then realised they were too small so returned to Ikea (Ancona Italy) to exchange these for bigger ones. They were still in wrapper as bought. We didn't have the receipt, but had the family card.
for some reason the purchase didn't show up .
However we found that when one sweeps the card it doesn't always register. We bought goods on the day we tried to exchange and the card didn't work the first time. We were refused an exchange.
Horrible customer service. untransparent, false advertisement, extra delivery charges without consent, taking hours and hours to resolve a simple matter, getting hung up on. Seriously thinking about boycotting IKEA for good.
I went to ikea Paramus, NJ bransh after work. 5 hours to get there on time. I was looking for Hermes Chest. In Paramus, you have to check with someone before going to the aisle. I arrive, went straight to the aisle to check if item is available still since on the website there is only 1 left.
Go there, there are 3 available. I told the employee responsible for that aisle, that if he can watch and save the item for me, while I get the cart. He said no problem. It will not go anywhere and to take my time.
There is no cart in the lobby area so I went back out to the parking lot and looked for a cart. It took me about 10 mins to find one. I came back in. The personnel that was there is no longer there,.
and another staff was there. THe product is no longer there as well. It was picked up by…
I love IKEA furniture and wanted a fitted kitchen in my apartment in Kolobrzeg, Poland. I ordered a full service from IKEA Poland including professional measurements, online planning and fitting. All of it started in September 2021.
First of all nobody turned up on the day of mesurment and IKEA didn't inform me of that fact. Because I don't live in this apartment somebody had to go from different city especially and for nothing. Eventually when the next date got arranged the guy who came to measure my kitchen used a piece of paper, pen and ordinary measuring tape to do it.
The planning online happened as planned, I chose the kitchen furniture, paid for everything and waited for the delivery. Again it didn't arrive as planned and again IKEA didn't inform me about problems with delivery.…
I ordered on 10th Dec Glasses to be delivered by 15th December. On 21st Dec I contacted IKEA to find what happened. I was told that the shipment was broken and there were no glasses to be shipped, so I was applying for a Refund, which I was told would take 8 weeks.
I was for over an Hour on the phone to the Customer department. Today I get a phone message that my shipment had been delivered, I did not receive a parcel by Fedex, after another 2 Telephone calls over 20min to IKEA and 1 to Fedex, I find out that this is the shipment that was now announced that had been broken before.
What is going on at IKEA and their Communication. I hope at one point I will receive a Refund on My Credit Card. I am European and happen to live in the same little Town where the Swedish owners family live in…
I placed an order yesterday and selected to receive delivery today indicating that delivery would be made to an office not a home. I paid the delivery fee of $69, much higher than other venders for local delivery, with the understanding that I would receive the items today.
Late last night i received a message that delivery would be 5-9pm this evening. That is outside business hours. No one will be here. When I tried to reschedule, I was told I had to wait for missed delivery, file a request for redelivery AFTER 48 HOURS, which would put delivery on Friday at the earliest or on Monday.
Our offices are closed on Friday. Being charged for a delivery a week later than promised is unacceptable. I would not have ordered the item or agreed for such high delivery rates if the item would not…
I am a loyal customer...I was served very rudely! My voice wasn't heard, when trying to make a return..Manager Melissa was rude.. Return policy wasn't explained Manager's customer service skills were horrible
I was lied to several times about my delivery and items in it. And two representatives hung up on me. I need to speak to a manager that can assist .
Abhorrent customer service. Paid for delivery. Item arrived broken. Customer service offered to have new sent in a week. Only offered refund of original shipping and wanted me to pay for new shipping! After over an hour of back and forth only offered $50 gift card for future purchase.
Could not use it on current purchase! 7-10 for e gift card!! HORRIBLE
I ordered a mattress & sheet set from IKEA on 9/15/21. On the delivery date of 9/22/21, the 3rd party freight company tried to deliver a DESK belonging to a person with the same last name as myself. I refused and called IKEA.
They promised to call me back within 48 hrs to offer a resolution of actually delivering what I paid for or issuing a refund. They never called. I called back on 9/24/21 not having heard back. At that time I was promised a refund and $50 gift card.
The IKEA rep sent an email verifying my refund and the gift card. It is now 18 days with no refund. Without my approval or knowledge IKEA and it's 3rd party processor attempted to restart my delivery in direct violation of my wishes and counter to what I was promised IN WRITING.
So I called them a 3rd time to chew them…
Hi
I order kitchen cabinets for entire kitchen with paid inside home delivery, they delivered & place my order outside home In front of Garage " Curb Side" without notifying me before or after finishing job - I just suddenly receive a text message stating that: order delivered. I was at home & waiting whole day at home for delivery - I went out of home and noticed whole cabinets left outside around 4:00PM and called IKEA with no good response & my wife / myself tried to take it in before getting dark, but my wife injured her knee & finally paid 300 dollars to workers passing around house & they delivered all to inside of home. I called IKEA customer service & talked with Brain & Alex Costa Mesa store managers. They refuse solve the issue with bad attitude ( mostly Brian). I am requesting…
First , Ikea has to change delivery company, they are rude and very unprofessional. I placed orders and pay extra for delivery , but this delivery people never show up and changed delivery date without give any notice and I still didn’t get my orders.
They told me I changed schedule but I never call them ,I know they just lied to me for giving me excuse. I think delivery company in longisland ruined ikeas reputation. I am not kidding IKEA u better get rid off this unprofessional delivery company.
I was trying to get a replacement for a Linnmon table top I received damaged and I waited and waited two months to only be told that my replacement delivery was cancelled twice and it will not happen.The customer service rep actually lied to me for two months straight.I tried to purchase the 23 x39 Linnmon table top again but they want me to pay $128 for shipping a $8.99 item!!! Go to hell Ikea!!!
MITTBACK Trestle, birch22 7/8x27 1/2/36 5/8 " article no: 304.599.97
product depth size is incorrect in image. instead of 13 3/4" you have 31 3/4". just noticed and thought of reported.
This has to be my worse experience with any company. I had to wait over 2 hours to purchase a closet. The representative at the store informed me that they had the closet and can have it shipped to me my by September 1.
Once I received the closet as I assembled half of it. I realized I was missing the other half. This is really frustrating if you don't have the part why did you charge me for it and gave me false information.
Worst customer service ever !!! Management is dumb Too !!! So sad if you cannot provide the service close down !!!!!
We did an in store purchase and the scheduled date was pushed back twice. The first time I called, the order was missing and when I called the second time, no information was applicable to me about what the delivery status was, what I can do, nothing.
Really poor on your part. We spent a lot of money at your store and not being able to be taken care of Is really frustrating to be treated like this.
Hello, I ordered some items including glasses with 311508212356826 order number from Turkey Ikea. One of the glasses was broken while shipping. Although I have sent them 3 messeges, they haven't sent me any. They are so uninterested. They should have returned me at least.
Because it isn't my fault, they have to compansate it.
I recently purchased a 9-drawer dresser at the Elizabeth NJ IKEA. In a nutshell, I had to make an unnecessary return - due to the carelessness of the Warehouse CS rep. who got me the 3 dresser boxes...
I purposely asked the rep (3 times!) if I had the CORRECT COLOR. She replied, 'yes' - without looking at the boxes. I got home, and found the dresser was the WRONG COLOR.
I also found out that IKEA has color-coded stickers on boxes so reps can easily ID colors! The worst customer service I've had in many years!
We couldn’t find lamps for the display lamp we found. We had to walk around to find someone to help us who took us to another person named either Pam or Pat who wouldn’t walk to the display to verify the product.
She just said “the round ones? ” Instead of helping us to find another lamp or just to verify the product, she just blew us off. Turned me off to your stores and products. Will not be making a 40 minute drive for that kind of service ever again.
I worked with a kitchen planner in New York for kitchen design, cabinet and countertop selection and paid for Traemand to come out and measure for installation. I was told that I had to pay for the countertop at a store as payment would not be accepted over the phone or online.
I'm in Florida and was told by Traemand to pay at the local store which happens to be Sunrise, FL. Yesterday, I drove over one hour to the IKEA store in Sunrise and was told by kitchen manager, Serene Palmer, that they would not accept payment for the countertop and that I had to pay for it in New York as that's where the installation will take place.
Several IKEA planners at Treamand told me repeatedly that a local IKEA store will accept payment for the countertop!! This type of misinformation is incredibly…