Jack In the Box

Restroom is not available for non customers after I explained my medical condition I was still denied the use of the restroom

I visited the Jack in the Box in Arlington, T,X(700 W. Division St) at 1pm and upon placing my order in the lobby I witnessed the cashier(Louise) touching on his hat. I politely asked him that before handing me a cup to get my drink or my food if he’d wash his hands.

He immediately became upset and walked off from me saying he doesn’t have to wash his hands just to give me a cup, it only was necessary if he was making my food. Patricia who introduced herself as the store manager also backed his argument up saying he doesn’t have to wash his hands since he’s not making my food and said it was equivalent to me having to use and touch on the debit card machine to make my purchase.

Needless to say I decided not to go forward with my order and left due to the very poor customer service and…

Came to the jack in the box near my house 15 minutes before closing. And yes I understand how late it is. But they had already closed everything down. Sat at the menu for 15 minutes until closing just to see if anyone would answer. No one did. The thing is, this has happened on multiple occasions, besides the frys being soggy, or not getting a complete order. It just adds to the long lists of problems this one has. Please would someone come and take over as manager that knows what they are doing.

121 N NW Loop 323, Tyler, TX 75702 The address of said jack in the box.

Yes I went through the drive thu at lake Jackson,TX jack in the box at 849 pm on 9/13/2023 I ordered the ultimate CB with no ketchup my wife is allergic to tomato ok so then I ordered the homestyle chicken club with no tomato ok so I live 30 to 40 min from this place ok I get home now I mind u I just paid almost 30 dollars for 2 freaking meal ok now I open my food there is ketchup all over my wife's burger and

I just said no tomato on my ckn club but I got no bacon and no lettuce on mine and the curly fries where so old and full of grease they where so nasty I tried calling but nobody is answering the phone and it's not even 10 pm yet so can u please help me out

This feels alot like deja vu, I havent been to this parricular jack in the box in over a year due to the rudeness and uncleanliness of the establishment. I decided to go today in Fairfield Ca at 1965 W.

Texas St which is down the street from my job. I ordered thru the app and when I arrived my fries were hard as bricks! I ordered a lemonade zero sugar and they tried to give me a coca cola!

I am a type 2 diabetic so I cannot have sugary drinks! When I asked the employee at register to change it, she gave me pure ATTITUDE! Again I havent been to this location in awhile because of this very reason I just stated!

What is wrong with the employees there? I didnt have time to really get into it with her because my lunch is only 30 minutes! Something must be done about the employees! They dont…

Me butter Swiss Jack has a burnt bun. Like literally it’s black. This happened at the riverbank location at 3:30 ish am

I went to jack into he box, store # 3907 on 9/9/23. The real leader Shannen told me the manager was not there and she was rude to me as I explained issue with my nuggets being undercooked. She refused to replace it or refund it.

I had receipt and the 5 nuggets that I brought back because they were uncooked. Shannen, that's the name she told me, rolled her eyes at me and shrugged her shoulders when I told her the issue. She just looked at me and said she can't do anything.

She was so unprofessional and she appeared to of been under the influence of something by her blood shit eyes and her demeanor.

Seems like every night we stop at the jack in the box on central Avenue north of Southern in Phoenix Arizona the employees are out back smoking and they always say theirs maintenance going on so they can't take our order. It's the closest to our home so we have to give our business to McDonald's every time.

I am a regular here at Jack in the box on Jones and Cypress N Houston rd. This will be the 3rd time that the night staff has burned my chicken burger and gave me old cold French fries. It's a disappointment because they seem to do it on purpose again this Is the 3rd time they do it and I am so upset that the long lines I refuse to go back and tell them.

Went to hilo location @ 6:07 am had 5 cars in drive thru took 35 min to get one Supreme croissant. The lady working made three mistakes as I could see waiting in line, having to take things back from cust she already gave them .

Also paid 8 bucks for a flat, dry sandwich. NEVER Goin there again, will bad mouth to anyone who asks

The past four times I’ve gone to the jack in the box in sandpoint Idaho I have been treated like garbage. They don’t give me all of my money back. When I tell them they shorted me they called me a liar and shut the window in my face. They close early.

Just a very bad location.

On Sept. 3, 2023 I entered the store at 21599 Market Pl NW, Poulsbo, WA 98370. Upon pulling into the parking lot an employee was outside talking to "friends". As I parked he went inside. It was a cool day and it was freezing inside.

The dining area was clean enough but the kitchen was filthy. There was so much garbage on the floor and under the equipment I almost canceled my order. The three employees were just standing around except to make my order and an occasional drive thru order.

They could have been cleaning. Then I went to the restroom. OMG! It was a disaster! Toilet paper and paper towels all over the floor and everywhere. The floor had not been mopped in a while either. Back in the dining area, a woman came in and went to the soda machine, filled her personal cup then went out…

The jack in the box on 22nd and craycroft is terrible. I hate to spend my money on food that is not even made right

Unbelievable staff member on the late Night Shift at the Lakewood California on Delano Blvd total attitude when asked as out the free tacos you advertised on the web when you order other items. Her answer was I DO NOT KNOW I DO WHAT MY MANAGER SAYS DID NOT CARE TO TRY TO HELP OR EVEN ACT LIKE SHE CARED.

THIS PERSON SHOULD NOT BE WORKING WITHOUT A SUPERVISOR ON DUTY. HER ATTITUDE IS HORRIBLE. I WILL NOT BE BACK ANS I WILL MAKE SURE MY FAMILY AND FRIENDS HERE ABOUT TJIA SERVICE SHE WAS ASIAN. 11 pm on TUESDAY NIGHT.

I AM SURE YOU CAN FIGURE OUT WHO IT IS.

Restaurant is very filthy, unsanitary, restrooms are dirty & have a bad degrading order. Table are not kept clean. Trash cans are overloaded with trash. Food has poor quality of taste.

Wow was I so disappointed in the tacos I got at 1125 n 51st ave phoenix az i ordered 4 All tasted terrible I've been buys your tacos for over 50yrs I've always enjoyed them I'm amazed that there selling for the same price I paid 50yrs ago These tacos had no taste I tried to put alot of taco sauce to improve the flavor It's been several months since o last ordered tacos They were good at that time I'm so disappointed I hope it's just a bad batch Not what I can expect in the future

This is a follow up requested by you related to a Google review I posted..I assume a search for the review can be achieved without my reposting here..food wasn't warm despite us waiting in drive thru line for 30 minutes +..inside ordering wasn't available..am eager to respond additionally if you wish..thanks

I just spent 47 dollars and couldn't get 2 ranch cups. Without paying more money. That's just ridiculous.

We arrived at Jack in the Box #944 at 9:45 in the morning we are from Alabama on vacation and I have to say I have never eaten at a more nasty restaurant. The floors in the lobby were slippery like they were moped with greese, the tables were all nasty and you could tell haven't been wiped down, the tables weren't moved from the day before food was under the cross members of the tables, the garbage cans were disgusting those can't have been cleaned in months.

our first and last Jack in the Box experience!

25 and I got back the receipt. I drive around to park and I’m eating and than I realized I just got my receipt and not change, as I go in and let them know and it was a rude worker name Erika saying “ if she said she gave you change than you gave it to you” I go “ no you can check cameras she just gave me the receipt “ they was gone for a while Erika comes back to tell me well “ I can’t do nun my manager not here you have to come back in the morning “ so

then I asked for her name the other girl name that gave me receipt and she goes “ you don’t have to know her name “ I go “ why she the one who didn’t give me my change? 06.

I worked at a fast food before what manager does be at there store.

We waited for 40 minutes for our food. The cashier didn't give us a number of our order because they can't give us receipt ( for some reasons their machine is broken). One of the crew locked the door so no one can enter the restaurant anymore which it says that door should be remained open during business hours.

Waiting for 40 minutes for our food id not right.

So I go on the drive thru to order like around 2:40am n it's not the first time this happens they always say on the drive thru that they are not taking order in like 40 minutes

This evening we visited a location near our home. The customer service from the time we ordered was utterly ridiculous. The gentleman that took our order was unprofessional, it was unclear if he took outlet entire order and just told us to pull forward after pausing several times as we order.

We pull forward and no words were exchanged. We handed him the payment method. Then he says. “Here.” As he hands the first milk shake to us. No further words, just “Here,” Then he hands us back the debit card and no receipt. I estimated the total and had to check my back account.

The food was not made properly. The tacos we ordered were stale as if they were sitting awhile and the milkshakes were watery and not the right size.

Just a completely poor experience. I threw the tacos away and one of the…

I arrived at Jack in the box Drive thru to only get to the window to be charged twice for something I did not ask for. The girl at the window Jeanett was extremely rude with no customer service got smart and had no knowledge at why she had charged me for.

She stated that he did not charger me and smirked but I come to Jack in the box all the time. One top of that she slam the window and start saying disrespectful stuff when I asked what she charge me for.

That's the worse experience ever with Jack in the box. I'll tell anybody to not go there #732 I didn't receive a receipt either

I asked them to have my burger plain with American cheese and they made it plain but didn't put American cheese on it

I visited the drive thru this morning and ordered 2 supreme croissants (one without ham). When I arrived back to work one did not have bacon. 00 for 2 sandwiches and I was the only one in the drive thru.

I did not check my order because I have not experienced anything related to this since I have been coming there. When I called to let them know, they said I should have checked my order before leaving the window and they were sorry and they hung up.

I didn't have time to go back because I was at work. That person was very rude and the main reason for the sandwich was for the bacon! The location was in Los Angeles on 5th Street and Vermont. I was not very happy at all.

My complaint is that the Jack in the box in yuba city 1111 colusa ave is absolutely horrible!!!! ,,.. and they wouldn’t know but they would leave the microphone on and we heard everything they would always say through the drive through speaker… they all acted so getto and fucking rude it was horrible what all of us have gone through for so

many days as well and cussed so much and the list of hell goes on and on I need to speak with someone about this right away

Did not receive a receipt, it’s needed for my cashback bonus

The drive-thru attendant rushed taking my order and serving me. He even handed me my change and dropped all my change on the floor. He didn't apologize and just went onto his headphone to take the next order.

Tonight l went to the jack in the box on perris blvd and JFK blvd in moreno valley. 10:15 pm,. The menu states that l can order anything on the menu, so l ordered the #23 meal, for the drink l asked for a hot coffee.

The worker said that l cant get hot coffee because they had none made and would not make any. I could get a. Ice coffee, which l really didnt want, but said it was fine. 01, so l handed her the tenn dollar bill and said l didnt have a penny on me as l had no pockets.

So she asked me what l wanted her to remove from my order, l was stuunned.. l said for a penny, and she said it again, so l told her to give me back my money and l left. I've been going to the location since it was built, and never experianced anything like that.

It wasnt even the issue of the penny , but the…

Our favorite location in Georgetown Tx (university Ave). For the past 2 orders we've ordered the loaded breakfast sandwich with extra bacon. Both visits were missing the sausage on both sandwiches. I brought it to a manager's attention yesterday while in drive thru, and she didn't seem to care.

I tried to call after I got home with order and realized there's no sausage again, there was no answer.

41. I only received, (2) of the items. My friend went yesterday, and gave me his recept. I also asked that my drink not have ice, which it did, that my coffee be large, which it was not, AND he did not get my burgers.

This is the worst restaurant EVER!!

Every jack in the box in the 610 northeast area has been dwelling in quality over the past several months. Between poor food and employees. Our orders either don't get filled or are cold. Our drinks taste like water and the employees just left our order on the counter and clocked out.

I will not be paying for this again and I want a refund. I have made multiple reviews and complaints but they do nothing. This establishment used to be great but because of the poor quality in food and staff y'all are the worst fast food chain.

Take a page out of chick fil a's book and serve quality food with employees that actually want to work, or close down. It's not hard to have good customers service and fresh food. Jack I'm disappointed!

Went to order 2 tacos and a team leader there Marianne Chaidez didn’t want to take my order she was so rude and a really mean person when she saw me on the drive she went to hide and left me there for 60 minutes on the drive way window just to charge me with people working like her she needs to be fiered she so rude

Phillipe, one of the drive thru cashiers at the storkevrd and Hollister location is human garbage. Everytime I attempt to order at this location, every other drive thru order taker manages to take my order without issue, but Phillipe takes it personally when he is personally unable to complete my order.

There is absolutely animosity based on his attitude, and makes every attempt at ordering at this location neatly violent. In short, Phillipe is a piece of trash, who is terrible at his job, and projects his inability to do his job into the customer.

Fire this individual or move his position away from drive thru.

I bought a couple of orders of tacos last week and they put them in the bag upside down. I bought 3 orders of tacos tonight 8/27/23 and they put them in the bag upside down again , I asked the guy about it and he said feel free to turn them right side up.

Jack in the box on Evergreen way in Everett Wa. Cross street Casino Road. I told him he was a messed up individual and a piece of crap. Something needs to be done on this issue. Disrespecting people when I'm the customer.

Went to jack in the box in Somerton for 2 tacos and the women name Marianne had a bad attitude and very bad costomer service every time I go there she hides from me and never want to take my order people like that should have a position as a team leader they need to fiered does rude people

Jack in the box San Ignacio’s blvd San Jose I ordered two large fries the service was really bad the person who charged me was rude it happened at 4:10 am too much salt was on the French fries could barely eat the fries had to throw it away I also got a small Diet Coke but when I tasted it it was really bad tastes like salt water something I’m really disappointed at the service they offered today I get it we all may have problems through our life but

being at work means you need to offer your best service to the customers however I’m really disappointed at the mannagment they have inside.

Durant Oklahoma, they say open lobby till 10pm, have been closing it b4 7:30 pm. I'm a door dasher & drive through line I have waited more then 30 min on an order.

I'm working with a limited time for lunch, I order my food to go "2 different combos" and they forgot to add my Garlic Fries, I call them to let them know and the Manager Janet was so RUDE and unprofessional, she didn't believe me that they forgot my fries and she ask me to go back with the food to get my money back and she hang up.

I didn't ask for my money I ask for my fries. I tried to call back and she didn't answer the phone any more, it was very upsetting that I couldn't eat my chicken strips that I love! That Happen today 08/25/2023 at 11:46 AM.

Can you please provide me with the Headquarters Customer Service Department . This is not about the money or the fries is about their customer service quality.

I have no complaint over the service I received. The employees were very nice and helpful. The store wasn't the problem. My problem is that it cost me $21 for 3 Jumbo Jacks!!! That is the biggest ripoff in fast food currently.

Jumbo Jacks are small and I've been robbed big time. I don't care that the minimum wage has gone up. Your company can pick up the bill. You have stores literally everywhere and you're raking in the money like crazy. 22.

All you fast food restaurants have taken advantage of the Covid situation and raised your prices to ridiculous amounts and I'm not going to stand for it! I want a refund and I'll never visit your overpriced junk ass stores ever again.

I've gone to the Jack in the Box on Tidwell and Mesa rd for 3 months and have had terrible service, I wrk nights so I take lunch at 2am,I've gone a couple of times and the employees were in their car smoking Marijuana,I asked if I could get 2 tacos they said no tacos,so I asked for a shake,they said no shakes,so then they said they weren't taking cards so

I said ok I have cash,their response to that was that the system was down and couldn't take cash either,this is fkn ridiculous,another day I visited same outcome but this time no one would come to the window

I understand that we went thru the drive through at 11:20 and it was busy, but the French fries are stall, cold and nasty. Can't even eat them. Hamburgers were cold. Not very happy.

The Jack in the box in Corsicana, Tx had us sitting in line for almost an hour and by the time the guy decided to open the window he didn’t say anything to us so the next time he opened the window I spoke up to try and get his attention and he slammed the door in my face while I was speaking.

I was now infuriated because there was only 1 car behind us and the workers excuse for not attending to us and terrible customer service was “were busy”. His behavior was not only inappropriate but also very unprofessional and made me sure I’ll never visit that location again.

Once the manager finally came to help us with our order he gets us a bag out and it’s missing half of the order. We proceed to go back inside and wait another 15-20 minutes on the rest of our original order.

This was the…

The only reason I come to your restaurant is for the sausage cheese and egg biscuits. I will no longer support your buisiness without them.

The manager had an attitude and was rude and disrespectful...

It’s retarded the amount of changes yall make. What’s the purpose of changing a 10 piece combo to an 8? Like seriously what’s the purpose? The nuggets are already small as shit. Stop tryna rip off your customers

Was in the drive thru on Clairemont Mesa by Ruffin Rd location. Service was very slow.

Finally got up to window guy was kind of unfriendly. Sat there for like 5 min saw an employee exit the kitchen and come back shortly she went up to guy working drive thru and told him You want to know something?

My period just started, I told you!! Just vulgar talk that customers dont need to hear. Food was cold and fries were limp. Just grossed me out.

If I could give a 0 I would. I went to get dinner at Jack in the box located at 1208 Grand Ave Arroyo Grande Ca. As I waited for my food, I watched one female employee that was tending the condiments for the tacos as she played with her cell phone then put it in her pocket.

Then she opened the fridge and took out a bag of shredded lettuce and started grabbing it out the bag WITHOUT ANY GLOVES THEN FILLED THE CONTAINER. She then grabbed the cheese AGAIN NO GLOVES,she touched the food WITHOUT ANY GLOVES. VERY UNSANITARY.

I WILL NOT GO BACK THERE EVER. THAT IS DISCUSSING, AND I WILL MAKE SURE I SPREAD THE WORD ABOUT THAT NAST PLACE.

I love Southwest chicken salad. However today My salad was a spring mix with shredded carrots and cold chicken pieces. What I like is black beans, corn, tomatoes, and actual grilled chicken and the tortilla strips for the top which I didn't get any of that.