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KFC

2.0
2,658 complaints

Address

1900 Colonel Sanders Ln, Louiseville, KY, 40213

KFC customers are primarily frustrated with poor food quality (undercooked, greasy, or dried out chicken), incomplete orders missing items like napkins and sides, and consistently rude or unprofessional staff behavior. Additional issues include excessive wait times, frequent out-of-stock items, and billing problems with inadequate resolution from management.

Common Issues

45% (594)
undercookeddried outgreasy
30% (396)
missing itemswrong orderno napkins
25% (330)
rudeattitudedisrespectful
20% (264)
waitout of stockno chicken
15% (198)
overchargeddouble chargedexpensive

Complaints

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Angela Joyner

May 3, 2023
0

Hello me and my son just went to the KFC on Dabney Drive in Henderson North Carolina and when we got home with our food to eat there were hardly any chicken nuggets in the Famous bowls we ordered and the bowls were not put together like they are supposed to be done. And my son got a chicken pot pie and he couldn't eat it cause it tasted like someone had sprayed perfume or body spray on the pot pie!!

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Lisa Oerting

May 3, 2023
0

The KFC located 5080 N 9th Ave, Pensacola, FL 32504 I went in for a chicken sandwich only. I was there for approximability 1 - hour waiting on one chicken sandwich. The store had a funny smell. The floors were sticky and gross.

THE MANAGER PREPARING ORDERS WAS NOT WEATING GLOVES OR DID I SEE HER USING TONGS. The entire store made me sick to my stomach. I got my sandwich went back to my office and I opened the sandwich and all I could smell was that same awful smell that the store had.

I did not eat it - I was afraid I would get very sick - needless to say I am hungry and will have a bag of chips for lunch. I am surprised that this store passes any kind of inspection.

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Veronica Willis

May 3, 2023
0

No sides 45 minute wait No drinks 7534 w Appleton ave

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SOPHEP FLETCHER

May 3, 2023
0

I went to this establishment to try your Chicken and Mac Bowl that you have advertised for $5. Upon getting there I asked if the bowl was for $5 because I did not see it posted anywhere. The associate told me no, that's an old deal.

I said no I literally saw the commercial that morning and it said it's 5 bucks. She said well we don't offer it here. I was very disappointed and a bit discourage with her attitude. Another customer that was getting her food even said, no I it should be $5, I saw it too.

79 because that's all that was offered. If this is not going any more clearly this is false advertisement or this establishment is just charging what they want. If it depends on participating location perhaps you should indicate that in your commercial so you don't have people like me see it…

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Brigida Monteiro

May 2, 2023
0

I went to KFC at 2030 Central Park Avenue Yonkers. The chicken was dry and tasted rotten, it must have been cooked for many many hours. The biscuits were dry like rocks, had to throw this food out. I didn’t go return it because I live a few towns away from this KFC.

The food there has been getting bad for a few years but this is the end for me. I don’t think it’s safe to eat in your restaurants anymore. I will not be eating at any KFC from this day forward.

It’s a shame because my husband and I used to like eating there. You don’t deserve one star, it’s a zero from me! Terrible experience

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caryl price

May 1, 2023
0

I ordered 3 famous mashed potato bowls. The first one had 4 pieces of chicken and no cheese on top and so few mashed potato's. It was about 8 bites. It was delicious but it was supposed to be my dinner but it didn't come close to being a meal.

The other 2 were better but not much. I just wanted to let you know that we were very disappointed.

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Thomas Huber

May 1, 2023
0

Tried to use your app , got app downloaded. Tried to use it to buy 8 pcs chicken for $10. Couldn't get it to work. Went to KFC in Athens, TN , explained situation to them & they refused to help. com 4/30/2023

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Tammy M Duckworth

Apr 30, 2023
0

Not only we didn't get anything to eat with but only 5 pieces of chicken in our bowls!! With your prices going up yall need yo do better!!

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Michele Ann McCuen

Apr 30, 2023
0

Husband and I Ordered a new 12 piece chicken nuggets combo and he drive thru guys hand bag to husband and says, "We managed to get everything into the bag", then husband said. "check the bag, did so and found with not only did we get the new 12 piece nugget combo we received a kids 5 piece chicken nugget with applesauce, no fries in my spicey chicken sandwich combo, just a Lage fries for my dogs.

we are life long customer's and are very disappointed. I do understand a shortage of employees and I have the patience many times to order. I am tired of fighting the employees to read receipts to prove what was bought.

Please with your advertising with your new 12 piece nugget combo please state that you receive a 5 piece kids meal instead. When I walked in to get the order right a lady in the…

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Judy Hilby

Apr 29, 2023
0

Your KFC app never works it didn't with the chicken sandwich it won't with the chicken strips I even went into the store and the guy couldn't get it to work he couldn't get it to work on his phone or mine is this just all a big scam

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Ramona

Apr 29, 2023
0

I had Uber deliver an 8 piece family meal. The fries were extremely salty. I contacted "Q", the manager @ 216-621-1166, she was very rude with a weak apology. She offered to replace after I asked for compensation. " Never again, folks I will cook for myself 2930 Carnegie Ave

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Milagro Salazar

Apr 29, 2023
0

The chicken tasted bad. Like the chicken was going bad before they cooked it.

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James Coley

Apr 29, 2023
0

Ordered all white, got two thighs. I had to go back and asked for a Manager.. didn’t get one. Was told that I ordered a MIXED big box …. There is no such order as a MIXED BIG BOX . RUDE UN- simpithetic EMPLOYEES.!! I WON’T be back.

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denise waelchli

Apr 28, 2023
0

I received an incorrect order I placed on your website. Refund and contact me ASAP

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Susan Short

Apr 28, 2023
0

Shelbyville ky. Ordered food and went to window. Requested barbecue sauce, honey mustard and mayonnaise. Worker said we cannot have mayonnaise. Pulled to curb as worker informed as there are no fries. Received food sideways in bag with no requested sauces.

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Frederick veldman

Apr 28, 2023
0

Im complaining for the second time I bought KFC at pochefstroom and got 8 wings and 4 drumsticks instead of my 21 piece and I already spoke to different individuals at customer care and then a lady from the branch there I bought the KFC phoned me and apologized and thats it nothing more so what else can I do I got photos and a till slip please assist

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David Wilhelm

Apr 28, 2023
0

I was told to drive around front and they would bring my order to me out front. I asked how long it would take and was told 5 minutes. 35 minutes later I got my order and was given about 3 different reasons why it took so long.

I got home and took my order out of the bag and my side order was wrong and looked at my receipt and it was right on the receipt but not what ordered in the bag.

Also on the receipt it stated what kind of dipping sauce. I was not even offered dipping sauce. I feel like KFC does not want my business Restaurant #E003018 is the store number. Thank You

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James miles

Apr 27, 2023
0

The drive thru cashier name tenique is very Rude and disrespectful to customer.I went through the drive through and ordered my food she was very rude at the speaker and even disrespectful at the window.

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Maurice Hamilton

Apr 27, 2023
0

I put in a complaint in and I never heard nothing back so u guys I'm disappointed in kfc

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Annette black

Apr 27, 2023
0

It was my birthday on 4/26. 49 with a 8 PC bucket dinner. 49. No where on either sign did it state that. I told them it did not say that this is false advertisement. This ruined my birthday dinner I had planned.

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Jonny Eveland

Apr 27, 2023
0

In the past 6 months I've been to KFC to order at least 30 to $60 worth of food and and four out of the six times I've had to return a 10 minute drive to pick up two to three items that they forgot out of my delivery so not only does my family not get to eat on time but I have to waste gas so the 82nd and Powell KFC in Portland Oregon needs some attention and probably new workers

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amjid ali

Apr 26, 2023
0

kfc mardan manager Hazrat Bilal bad behaviour with over staff so for the sake of God this kind of disrepectul manners should not be repeated again so i am compelled to leave this branch

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Allison Jahnke

Apr 26, 2023
0

99 that includes original, extra crispy, or mixed and I picked mixed, it did not say it was excluded like the signature flavors. 06 because the coupon was cancelled out and charged me regular price, I also bought an 8 piece nugget too.

The nuggets and original pieces were over cooked. I want to be compensated for my food or something. I and a couple other people were not issued a receipt because they ran out of paper and the manager couldn't even print one out for me, which is poor management.

The people that you have working at the Pontiac IL restaurant DO NOT know what they are doing in that place. I thought it would change after a year of not going there because of bad management and food and it hasn't. I want something done.

I'm not the only one that is mad about the service and…

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Karen L Duran

Apr 26, 2023
0

I ordered nuggets twice last week, today I got a eight piece bucket and omg. I don't think the oil has been change for awhile the coating was almost all at the bottom of the bucket it was so greasy and nasty. m. store on peirce st.

I never ate it because it was disgusting. I fed it to my dogs. I wasn't gonna take it back, its just wasn't worth it. All the places out here just don't seem to care and take no pride in there store and they figure oil field people will keep going.

Me I just won't go back because I'm sick of wasting my money. I just think its awful that there are no standards and you have to go out of town to get something edible. I managed a store out here for eight years and would never let people work that didn't care.

I just had to vent how I felt not that I think…

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Wesley Y Toyama

Apr 26, 2023
0

Why doesn’t EWA BEACH KFC Coupons? Are they not a FRANCHISE Owner? They are ruining the KFC name! Other KCF stores take the coupons! I went to POPEYES instead!!! Someone from CORPORATE should check up on them!

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Timothy;R Westover sr

Apr 26, 2023
0

Today while ordering my food, I went to the window and I gave the girl a card. She said it was denied and I said damn it like that and then I gave her cash. I said this won’t be the right and then she shut the window and started yelling at me saying it’s not my effing problem your card got denied and she really went off.

A man never been so embarrassed of my life. I was very mad so when she came back to the window, I told her that you know you really should change your attitude. She turned around and slam the window in my face and took off like walk away from me and another girl brought me the food and I told her that that girl, Mr. mellow out.

And then the lady told me that I swore at the other girl I did not swear at the other girl first of all I’m 66 years old very religious this…

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Allison Jahnke

Apr 25, 2023
0

99 and I also ordered an 8 piece nugget. 06, why is something like that came to that price. I wanted a receipt and they couldn't issue one because they didn't have any more paper and when they found a roll they didn't know how to put it in.

I live in Pontiac IL 61764, the Manager's attitude was ok but should I get like a credit or some money back for an inconvenience of some sort. This shouldn't of happened and I feel like they over charged me.

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Frederick veldman

Apr 25, 2023
0

Why do I get 8 wings when purchasing 21 pieces i took a photo I'm very disappointed

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Ahmet Erekul

Apr 25, 2023
0

I got 3 Tuesday special with 3 extra pieces. And no fries in all boxes.

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Janice

Apr 25, 2023
0

I went to the KFC/Taco Bell in Boiling Springs Nc I’ve never been in a restaurant were the managers are cussing at each other using big words I returned my nacho fries because they were cold and rubbery they cussed and fussed the whole time because I returned them this was at 1:05 on Tuesday 25 of April and they treated the lady up front like she was a nobody she kept apologizing but I felt bad for her

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Ronnie

Apr 24, 2023
0

Unrespectful

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GEORGE RUTLEDGE

Apr 24, 2023
0

The KFC IN Allen Texas is not making the original recipe i dont no what it is They making crunchy and something thats not original

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Mohamed Dahir

Apr 24, 2023
0

If there was a ZERO star I would love to give it to KFC location in Nyali Mombasa.. the customer service was beyond poor, the shift supervisor “LILLIAN” was unprofessional and under performing, I wouldn’t go back to that location and wouldn’t recommend anyone to go visit this location

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Arthur hudson

Apr 24, 2023
0

Went to kfc in belton sc on 23rd. Went to drive thru an ordered an 8 piece family meal. Waited 24 minutes for My meal while 3 other cars behind me had 12 piece meals an 8 piece meals. They got there’s first.

Got home an only 4 pieces of chicken in box a sides were only small bowl of potatoes with no slaw.

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Carlos Anderson

Apr 24, 2023
0

I went through the drive through and ordered a 12 piece nugget meal and the quality of the food was awful. The fries were hard with no filling and burnt little fries. The nuggets was hard, cold and dry and the soda was flat with a funny aftertaste.

This is the third bad experience I’ve had at this same location. I was excited when the restaurant came close to my home but it has been a big disappointment. Someone may need to visit this location.

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Jane Edmunds

Apr 23, 2023
0

I purchased a 12 piece combo with a coupon. I got home a found that i had 7 wings 2 legs 2 thighs and 1 piece of white meat!! I called the store and they said that is what you get with a coupon unless you ask for other pieces.

I thought if you ordered a 12 piece you would get 1 whole chicken plus other pieces. I will never go to kfc again. I called the store and they were no help

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Justin G Cayton

Apr 23, 2023
0

Did not receive order of biscuits and 3 sauces totaling almost 6.00 dollars. Tried to call the local kfc 4 tines to get raincheck and noone answers the phone. Store is located in Brazil, Indiana.

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Belinda Russell

Apr 23, 2023
0

Wrong location in Fort Wayne is state st.. I have tried to give them a chance but every time I come to this location the food is old as hell even if I ask up front is it fresh they will lie say yes then give me old ass food.

I WILL NEVER EAT THERE AGAIN and I'm telling anyone I know how bad the food is here. Omg and the biscuits I swear Jesus broke bread with these old ass biscuit I sick of throwing my money away messing with ya'll..

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Rebecca Ferrin

Apr 23, 2023
0

Can submit survey online to point out again my order obtained through drive thru missing item. No biscuit in nugget combo. Rarely do I get what I ordered.

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Ronald Farmer

Apr 23, 2023
0

Very rude and cursed upon servicing me. Olivia

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Leo urban

Apr 23, 2023
0

I go to the Kentucky fried Chicken in Clare, Michigan. I love Kentucky fried Chicken and enjoy it very often. But the last three or four times that I have arrived there and obtain chicken. It is overcooked very hard and dry.

I don't know what they're doing with it but that is not KFC's chicken at all. It is terrible. I will not go back there. I don't know what is going on with that store but the chicken is always overcooked and hard

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misty remner

Apr 23, 2023
0

I placed an order on line telling me it would be ready at 9:42pm upon arrival it was not ready. I had do wait until almost 10:00pm. Then when I received my order and drove 15 miles home to find out that my order was not complete.

I called KFC to make them aware that the employee told me there was 16 pieces in bucket there was only 8 pieces. 68 total of almost $65 to drive back & forth for a total of 60 miles. I want to be refunded and compensated.

My # 602-692-7346 please call me back.

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Haitham Eid

Apr 22, 2023
0

My order missing the main meal super dinner 4 pieces and the salad Delivery late and the rest of my order that I received is terrible and extremely cold I called again they said few minutes now almost 45 min I'm really upset with this service and I will complain to an offically Qatar government customer protection. You destroyed my night and appetite badly.

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Cheryl Ann Yorek

Apr 22, 2023
0

That was an absolute disgusting advertisement. Are you selling breast or chicken nuggets?

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Dan

Apr 22, 2023
0

Ordered kfc famous bowl and there was 2 small pieces of chicken no potato and a lot of gravy. The bowl was almost all gravy ive ordered several of these in the past and have never seen one like this.

Old tasting chicken barely any potatoes and a bowl full of gravy. Very disappointing I didn't even receive a cookie with this meal which I've gotten everytime I've got this meal. Pay that much for something and get a terrible meal is frustrating.

I will not be returning and will be spreading the word what a disgrace I've never gone this far to complain but this is ridiculous

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Eddie

Apr 22, 2023
0

Complaint on a store manager for a horrible visit experience attempting to make a drive thru purchase that ended up as an in-store transaction since I was instructed to get out of the drive thru line. I'm trying to contact cooperate at the phone number given by the store and not able to speak to someone to provide full details of the experience. Call back # 818-400-4251

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Riyas

Apr 22, 2023
0

I order kfc 1.36 UAE time still I didn’t get almost 3 hour finish now the time is 4.30 It’s showing delivered but I didn’t get my food when I can eat my food have duty 7ck

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Agreement

Apr 21, 2023
0

I'm so pieced of with KFC app as I order food and it went through as my money also went out as I was paying online and haven't received my food when I tried to track my order it says "sorry for inconvenience try again" and is not first time doing that, I even tried to contact complain care they promise to refund me till today from last year and now it's happen today so I want my money asap because I want to buy food as I'm hungry

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Bruno

Apr 21, 2023
0

So greasy leaked throw the box all over my car seat , also I order a two piece which never comes with white meat or u have to pay more but because u have to many chicken breast they give me that and I don’t like white meat so I m hungry and my car is stained and I paid 11 dollars also now they want a tip at the drive threw window really a tip kfc should put a stop to that there no service being done do u tip your cashier at mall or the guy pumping gas so

now we going to tip everyone and then they ruin my dinner so I think I’m done with 11 dollars for grease

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Diana Terry-Porterfield

Apr 21, 2023
0

Girl at the window asking for my PIN # to my debit/credit card. KFC in Freeport, IL

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