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KFC

2.0
2,623 complaints

Address

1900 Colonel Sanders Ln, Louiseville, KY, 40213

KFC customers are primarily frustrated with poor food quality (undercooked, greasy, or dried out chicken), incomplete orders missing items like napkins and sides, and consistently rude or unprofessional staff behavior. Additional issues include excessive wait times, frequent out-of-stock items, and billing problems with inadequate resolution from management.

Common Issues

45% (594)
undercookeddried outgreasy
30% (396)
missing itemswrong orderno napkins
25% (330)
rudeattitudedisrespectful
20% (264)
waitout of stockno chicken
15% (198)
overchargeddouble chargedexpensive

Complaints

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Patrick

May 11, 2023
0

Abuse of power and prejudice on 5/10/23 from store employee. This is 2023 and should not be tolerated.

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Linda Choat

May 11, 2023
0

I ordered the famous bowl and it’s awfull . When I placed my order I ask if they would make sure they don’t put spicy nuggets on them that the last time they did and we was not able to eat it.

Ordered 4 famous bowls tonight with 2 large sides of coleslaw and this is what we got. 2 half a bowl of coleslaw 4 famous bowls with no gravy very small amount of corn and only 4 hard nuggets the potatoes was dry. 22.

Two of us didn’t even eat half a bowl they was so disappointing. I wanted to give the famous bowl another chance after being giving spicy the other time and unable to eat it but now a second time to be giving food not worth the money I paid is not a place I care to do go to for a meal and

cannot recommend for anybody else to eat there. Sad because KFC was a place we went to often. I…

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Cathy

May 11, 2023
0

I purchased KFC for dinner and the chicken must have been leftover from lunch. It was tough and tasteless. The biscuits did not resemble any biscuit I’ve ever had. The fries were fresh.

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Tommy Rennison

May 10, 2023
0

Just ordered 2 chicken dinners at KFC in Evans Ga. North belair rd. One was originally and the other was crispy. Had to wait 15 minutes for crispy chicken to be cooked. After approximately 20 minutes a lady came to my window.

She said now we have another problem. We are out of original. Are you kidding me. That’s the most absurd thing I’ve ever heard. Out of chicken and a place that sells chicken!!! I said just cancer my order. I’ve waited over 25 minutes and you want to know what would I settle for.

Give me my money and I’ll go to a real chicken restaurant. BOJANGLES. I ordered from this store right after it opened several years ago. The original wasn’t what I was used to, so I never went back until today and then this!!!!! Never again.

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Dave hennings

May 10, 2023
0

Why is your extra crispy chicken no longer Crispy? It more resembles original recipe.

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Michael McGinnis

May 10, 2023
0

Ordered chicken online - and AGAIN, it is screwed up! I will admit the the manager of the store made good last time, and actually brought the food that was missing from our order to us - this time? We ordered a bowl, nuggets and a 6 piece chicken.

YES - they forgot the ^&%% chicken!! It's KFC for cripe's sake!

On top of that, I had to go back to the store to get the order, and the little bitch (She is lucky I don't put her name here!) told me that "mistakes are made" when I tried to explain my displeasure and slammed the drive thru window! We order usually a few times a month at this location - no more. You should be ashamed.

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Cynthia Santiago

May 10, 2023
0

that your cashier name Cynthia that looks at you as if you have a third eye . don’t ask how can I help you? What would you like to order? just looks at you !! what a shame.

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Tim Graves

May 10, 2023
0

My wife and I have occasionally stopped and ordered kfc. We live about 20 miles from the business. Last night will be the last time we will stop there for a take home meal. The past 3 or 4 times our order has been filled incorrectly. Yesterday we ordered an 8 piece chicken basket. We did not get the pieces of chicken that are supposed to be in the bucket. Got one breast, two thighs, two wings, two legs. One of the legs was broken in half. The biscuits were so hard the were barely edible. On top of that while eating, there was a black hair in the cole slaw.

The restaurant # L518089, highway 62 East, Mountain Home, Ar.

The employee’s don’t act very well trained and there are always new or different employee’s

Last evening will be the last time this restaurant will get our business.

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Harry L Hyman

May 10, 2023
0

My friend and I went to the KFC in Port Charlotte, Fl to try the chicken nuggets! They looked like scrap pieces of chicken but dark with no coating, they were absolutely horrible! It took us a half hour to get the food, not a very good experience!

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Imoni causby

May 10, 2023
0

I order a 4 piece combo today at store #G135921 @12:27pm chicken seem old or cooked in old oil just straight hard very disappointed

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Amy Wooley

May 10, 2023
0

Potosi MO location, found ALL EMPLOYEES out back smoking at 12:28 PM after I waited 5 minutes at counter to place my order. 5/10/23

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Ramon Rodriguez

May 10, 2023
0

The wait was over 30 minutes there was 1 cashier 1 cook the food was horrible.

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Mike J Perdue

May 10, 2023
0

Hello, My family loves your food for many years but past several years the store address: 200 Peppers Ferry Rd. NE, Christiansburg, VA. 24073 540-382-8957 has been obsoletely bad about orders. They never get my order right NEVER !!!!!! I can tell them to check the order after they have fixed it and they go back and pull out and still i get home and my order is wrong.

I've never had a meal there that they had right. This past time I calle1d back and she said that they would give me the order that I was missing and wrote it down and when we went to pick up they said that that was too much order for them to give us and

did not give all that we was supposed to get. VERY VERY unhappy with this store. I have never seen anyone that was happy with them . You go in and you talk to people that are…

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Courtney Hennessey

May 10, 2023
0

I use to work at kfc in defiance Ohio the Gm Lenae Johnson was selling weed gummies to minors during work hours in the office also the GM let one of the shift managers (Bobby Wirshup) give her a tattoo in the office also during work hours most of the mangers and crew smoke weed pens/vapes inside around the food and their dishes are never properly cleaned and usually have bits of food left in/on them.

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Tamitha Gaines

May 10, 2023
0

The manager and her workers was sitting outside smoking weed while i was waiting for a door dash order. Then she said they don’t have any kfc orders from door dash. Now i just got another order for taco bell and she won’t make the orders and she’s sending all cars away.

She’s walking through the lounge on her phone high off marijuana

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Cheryl

May 10, 2023
0

Vist to fort oglethorpe KFC May 9 2023 @around 5:30 We were ordinary at the drive thru the girl at the window was very rude had a very bad attitude so I told her she had a bad attitude and I didn't want any of her food that is the first time we had a bad experience and will not be back with stupid kids that act like they don't want to work I will spend my money else where do not appreciate how we were treated at all where I work you don't act like that

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Roland Vidallon

May 10, 2023
0

Bought a 12 pcs combo and it rush hour at #f275001 and i was ask to wait 17 mins i am third on line when i got my order got home and prep to eat but the chicken is raw so i ask my wife to just cook it again in the oven for 15 mins for i dont want drive back because i am starving already I trued calling the store no answer

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Robert Kuhn

May 10, 2023
0

Your nuggets on tv are larger than the ones you actually get at your KFC store one bite and it's gone I think myself they substituted popcorn chicken for chicken nuggets I was sure disappointed I really like your chicken but that really shuns me away really disappointed

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Shirah

May 10, 2023
0

I went to the Hubble location in Iowa. The employee were cussing at each other. I'm not sure how long it's been since the restaurant had been cleaned. One of the employee was eating the food she preparing for customers.

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Cheryl K Weis

May 9, 2023
0

I love KFC and get the 8 piece meal regularly; did so today. Opened the chicken and had 6 pieces after paying for an 8 piece. A couple of months ago I opened bucket and had 7; let it go, things happen.

I just feel if I need to sit in drive thru and open bucket and count pieces of chicken thats just ridiculous. Im starting to feel like is it worth it to rip people off for a couple pieces of chicken when you buy your chicken and depend on a certain number of pieces???

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Daniel Findlay

May 9, 2023
0

service is terrible...constantly being told its 35-40 minute wait for chicken and even when i just want a sandwich theres no one at the register...i walked out and went next door to wendy's

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Bryce Quayle

May 9, 2023
0

I ordered the classic chicken sandwich. When I paid for and picked up my order at the drive through, I asked for some extra mayo. They refused to give me extra mayo and when I opened up the sandwich I found that there was basically no mayo on it.

I went inside and they still refused to give me extra mayo. I told them I wanted to return the sandwich and they told me there was no manager on the premises to process the return.

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Mark stowers

May 9, 2023
0

Sign on door says open at 10 30am it was 11 and called to see if they were open and she said ya maybe in a little bit stayed outside till 1110 and never unlocked door

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Andrea Petlichkoff

May 9, 2023
0

I was disappointed when wings went away. I decided to try the "new nuggets". My first experience was shortly before closing. The quality was TERRIBLE. In all fairness, I tried them again weeks later around lunch time. Same thing. How can you advertise one thing and serve another?

The BBQ sauce pkg was bigger then any of the nuggets? Where is the crunchy batter as shown? I will never order these again and regret I lost money-TWICE!

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Lori Guesnon

May 9, 2023
0

I went through the drive thru on May 5,2023. I ordered a 3 PC mixed. When I my total I thought that I got charged extra for the drink that I ordered. I got charged extra for the second breast that was given to me.

I didn't order two breast. If the breast and leg was the only pieces available give the customer the option of paying the extra dollar for the other breast

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Mary Nielson

May 9, 2023
0

Service was lousy and asked for legs and thighs and got part breasts and wings that were dry and tasteless.

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Christian ellis

May 9, 2023
0

I was using the restroom , went to reach for toilet paper as I was pulling it out my hand caught sharp edge of the toilet paper dispenser. I have a cut/gash in my finger , I’m concerned about infection and disease.

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Eva Dunn

May 9, 2023
0

I have seen adds for your chicken nuggets on TV for sometime now. Today I decided to give them a try. I must say I was greatly disappointed. 00 for 24 nuggets I found them to be mostly batter very little meat inside.

They were much smaller than your adds portray them to be. Popcorn chicken at other places are much larger than your nuggets. I'm sorry KFC but I feel you have found a loser this time. I will not buy these again.

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Joe M

May 9, 2023
0

I ordered from the restaurant on Bee Ridge Rd in Sarasota Fl ,it was a online order though the app this was the third time that I had to wait for my order and I set the pickup for 7:00 pm est so I arrived at 7:08 and my order was still not ready.

The staff was filling orders that was placed after mine . I never got any apology, the staff just acted like I was invisible the manager didn't even say anything to me just headed to the office and he never came over to me .

After almost ten minutes which was 7:28 . We ordered the KFC bowls and they were bagged on the side and I requested utensils and oops no utensils. Now as for the bowls one was chicken and mashed potatoes no corn, one was chicken mashed potatoes and barley some corn and the other two made the same way personally I think all the…

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Patricia Reynolds

May 9, 2023
0

My visit at 2430 34th st s in st petersburg fl is always the same. No original wings, can't customize the order, place is filthy, especially the drive thru. The intercom seldom works. And the soda machine needs cleaning , the soda is horrible. I miss KFC.

Can some improvements be made please

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Cynthia Santiago

May 8, 2023
0

that your cashier name Cynthia that looks at you as if you have a third eye . don’t ask how can I help you? What would you like to order? just looks at you !! what a shame.

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Karen Oldham

May 8, 2023
0

We purchased chicken tenders meal 8 piece, #1, they were cold, and very tough. #2, that is too pricey, very disappointed. Store #3880 Springfield mo

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Debbie A Lasley

May 8, 2023
0

The manager Tammy in the Ottumwa IA store was rude and hateful and was loud. The cashier was so nice and apologized for the managers action

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Deborah Davis

May 8, 2023
0

I purchased KFC products and the chicken was practically burnt when I returned to the restaurant to inform the person at the drive thru that the chicken was really dark. She told me that nothing was wrong with the food and that's how it looks.

I was offered crispy chicken it was room temp the biscuit and fries were cold. Soda had no carbonation . I have never experienced such poor service from KFC and I have been a customer for years. The lady was simply rude..

was going to ask for a refund at this point but I had poured the flat soda out...

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Nicole Ryan

May 8, 2023
0

The complaint I have is absolutely not against the employee. This is definitely a management issue. This afternoon we decided to go to KFC to try the new Mac and Cheese bowl. We went to the restaurant located at 480 Boston post road in Orange, Connecticut.

Upon entering the restaurant there was a huge pothole in the entrance. We pulled up to the drive thru, and there was a handwritten sign that said to pull up to order(this sign has been here for while). Our cashier was Zetta, who was extremely polite.

We ordered 2 of the Mac and cheese bowls and a bottle of water. I was super excited to try the Mac and cheese bowl! The chicken was cooked and hot and the Mac and cheese was cold. I was very disappointed.

Driving out of the driveway,the exit of the restaurant also has a huge pothole. I…

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Michael Sanders

May 8, 2023
0

I stood in lobby for15 minutes only to be told it’s drive thru only. I went through drive through after sitting at the speaker for 5 minutes I thought it was broke so I proceeded to the window only to be talked to in a rude way. Tanika was great it was Management

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T. Ezdebski

May 7, 2023
0

Your mashed potatoes used to be firm and creamy. Not anymore they are a water based soup your gravy is great but makes them like eating grits.

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MARK ELZEY

May 7, 2023
0

I have an issue with one your employees at the store location 4250 Aloma Ave Winter Park, FL 32792. A few months ago I was confronted by this individual in the parking lot. He had an issue with me picking up a quarter from the ground stating that money on the ground is for homeless people.

Since then this individual has confronted me in a threatening, belligerent manner on no less than 3 occasions when I am simply passing by on my bike ride. This harassment is unnerving and completely unacceptable, especially since he's wearing his Kentucky Fried Chicken uniform when he does this!

He's a black man who I guess is a cook but he's approached me while sweeping outside. Once I encountered him early on a Saturday so I guess that is one of his work days. The last incident was this past Wednesday…

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Cathy Chandler

May 7, 2023
0

On wed may 3 my husband went to the drive thru at the Marion nc about 915 pm. He ordered a 16 piece bucket with two mashed potatoes and gravy,Mac and cheese,slaw and 12 nuggets. The nuggets weren't in the order.

I have called the store three times with no answer including immediately when we realized it. He drove back to get them but they was closed. My son has surgery that day he is special needs and the nuggets was for him bc he can't eat the other chicken.

Thank you for fixing this . Cathy Chandler 446 veterans drive Marion nc 28752 8283178098

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Connie Langston

May 7, 2023
0

To whom it may concern! At approximately 7:00 pm today, I placed an order at the KFC on the corner of Sara Jane Pkwy and Greater Southwest Pkwy in Grand Prairie Tx.

The service at this location was horrific. First, I placed an order of the 2.99 meal deal, 6 wings, and a pepper. At the window, the cashier stated the wings would take 15 minutes, then she immediately said “no, we have 6 wings available “. Immediately afterwards, she said please pull to the front, which I thought was odd because why should I have to pull to the front of the 6 wings were ready. I pulled to the front and waited almost 30 minutes before I went inside. Once inside, every single customer inside was complaining about something. Every single customer…. I immediately requested to speak to the manager. She finally…

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Betty Keller

May 6, 2023
0

Bathrooms with nasty and filthy and smelly the chicken was tough and dry and there was a spider in the Chicken box the place look filthy my husband was with me so was my sister-in-law they too said it was bad we pay $30 for a nasty food

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Cassandra Denise McDaniel

May 6, 2023
0

The KFC at 6262 Winchester road was unprofessional. I walked in with my child the crew was cursing loud. The store was dirty unprofessional. the cashier devore was very unprofessional the way they was cussing I didn't won't anything from that kfc they act like animal at the ZOO

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Latonya White

May 6, 2023
0

Pulled up at Salem road kfc to order food cashier status it’s a 20 min wait on chicken ok so I leave and come back after going to multiple stores around the area trying to waste time come back and I was trying to order I was told it’s still a 20 min wait on chicken so I proceed with to say it was a wait 20 mins ago the cashier status oh my bad then

another cashier safaris it’s a 14 min wait ok I’m wait so I waited and food was not done and it didn look fresh then after ordering the cashier had on a designer backpack

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Peggy Miller

May 5, 2023
0

90 something?? the person that I paid did not take my order. And as soon as I paid even though I was asking questions just walked away and he did not give me a receipt. If my extra pop cost 8 dollar I will pass that on on social media. That's crazy!

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MARIE MITTELBERG

May 5, 2023
0

I placed an order and when I got home my order was completely wrong. I didn't get a receipt. I ordered all legs but got mostly thighs. I ordered Crispy and got regular breading. Asked for ranch and didn't get any.

What is going on there? My order was over 30 00. I'm very disappointed because I used to love KFC.

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Kim Parker

May 5, 2023
0

I ordered the 8 piece nugget. The nuggets were not done and the coleslaw was just at turning bad. It was soupy and had a bad taste to it. I have ate these things before and know how they should be, but these were not up to standard.

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Rick York

May 4, 2023
0

Store number C119010 Ticket number #1984 / 3:45 pm

Mexican pizza was PERFECT, Thank you.

3 piece meal regular chicken Biscuit, hard and cold, could not eat. Mash/gravy, most likely sitting around for awhile, very little gravy and hot, but not fresh. Chicken, 1 breast, ok but not fresh, 1 leg, (wanted all white) and 1 thigh, again wanted all white.

My bill of $15.46 while expensive would have been ok if all was fresh and correct.

Thank you, Rick YorK 5336 Glennfield Circle SE Southport, NC. 28461

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KIM ROGERS

May 4, 2023
0

Went to KFC in Ladson, SC 29456 today. They were out of chicken nuggets, chicken tenders, wings. To top it off--tried to work with them to at least get something to eat from there and they were rude and unwilling to substitute anything for what was missing.

After, they were out of chicken nuggets. I tried to get a breast & wing combo. They were out of wings. So I ask if the could give to breast or a breast & a leg. They just kept saying the same thing over & over.

We are out of wings. So, of course if left like everyone else was doing and took my business elsewhere.

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Nicholas Stewart

May 3, 2023
0

I don't have unreasonable expectations in this post covid world, but I do expect help to ar least attempt a smile or a "you're welcome " to customers that are standing right in front of them. I was at location #J718314 in Pensacola on May 3, 2023, Ashley was surly and completely unpleasant.

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andrea crabtree

May 3, 2023
0

after spending $31.31 on an 8 piece meal that according to our receipt contained 2 breast, 2 leg, 2 thigh, 2 wing, we received 2 thigh, 2 back and 4 leg, I am sorry but that is a rip off and just lazy on the part of the company, & it took 45 mins to get served at 4 pm. Store G135422 4 732 4352 ticket # 4352 cashier Latrece

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