KFC

I had a hospital procedure yesterday, and stopped into the KFC in Norwood, Ohio for my first meal of the day. Much to my surprise, I felt treated like a criminal. They all were so very rude. The person taking my order, did not know about what I wanted, which was the classic double down.

She was not rude, just maybe new. 75 for the cup. They put my order on the countertop in a bag, and another customer took the bag, and was rummaging through it so I told the staff I did not want that food, would they make another.

They visually displayed their frustration. (was not my fault) I also ordered 2 tacos, and asked for extra hot sauce, and she said I was only allowed 2 more. They were very mean people. There are way too many choices…

Ordered meal at drive thru. Got wrong order. Backed up to window told the girl she said she told manager right when she gave it to me I was getting wrong order. Manager came to window HOT asked what did I want.

I said what I ordered or my money back. 15 short and slammed the window. She would not come back to window to give me the money would not give her name. I should have called the cops. The dine in was closed so I couldn't walk in.

This all happened at KFC in Troy Ohio at 2:40 pm the Manager was a heavy set black woman with names tattooed up and down her arms. Never been treated so rude in my life. We eat there once or twice a month this is not over!

The absolute worst customer service I've seen. No one at the service counter, when they did show-up they never spoke directly to me. I had to request a cleaning towel to clean the table and chair before I could eat.

Your service person didn't want to assist with doing that. There were no napkins or any addition condiments for the customer, I had as ask for them and the service person shoved them in my hand. As I stood there and watched her through my food in the bag, never said thank you!

Those people at this location need some serious training. Location C754304297 Ticket# 11001 Lebanon Rd MT JULIET TN,37122

We went to our KFC ,111 E Wisconsin Ave. Appleton Wi, on 3/22/23 and ordered an 8-piece chicken meal original recipe. The potatoes and gravy were great as usual, but the chicken was the worst we ever had. We ordered original recipe, and it was so dark we didn't know what it was. The skin was so tough we couldn't even eat 1/2 of it, the worst chicken we ever had. We were so disappointed we probably won't ever go there again.

Disappointed Customer, John Crooks

Brought KFC from northgate tas today the worst food we ever brought all nearly cold and didn't taste nothing like KFC glad we will never buy it again

KFC my favorite FF restaurant. Served me 2 pieces of " dry chicken yesterday! 28 cents i deserved better. With all the traffic in that area only one car in KFC line. One would think better pieces of chicken would be a prerequisite!

Kfc in spruce grove Alberta Canada

Every time I go there I’m told “ we don’t have this” we don’t have that” we can’t give you that. I’m a paying customer and to be told you can’t have a breast, we don’t have a lot of white meat. Telling me I have to have thighs and legs. I’m a paying customer and if I ask for breasts and ribs, I expect to get it. I say I’ll pay extra and I’m told no. Will never go there again. Managers and staff need to learn what customer service is. Completely unacceptable. I go to Mary Browns and it’s sure Sir no problem! Whatever you want !. Great customer service.

The Grafton, West Virginia KFC did not give me my KFC sauce when I placed an order through door dash. They wanted me to drive up and get some when I don't have a vehicle. I think it is ridiculous that I should have to go get a mistake they made.

This Grafton KFC needs to shut down and be replaced with some things new, like long John silver's, plus we have also got raw chicken before.

03/23/23 @ 6PM - KFC in Melbourne, FL on corner of Lake Washington and Wickham Rd.

Walked into dining room. Manager was in kitchen (10 feet behind front counter) and was yelling about how overworked and under staffed she was, constantly complaining about how she’s overworked because she doesn’t have enough employees. Kept threatening to close the front doors (3 hours early) because she’s overworked.and overstressed.

Manager goes into small office next to front counter, calls someone on the phone, and loudly complains about how busy it is, how over worked she is, and how short staffed she is.

Waited in line at the counter for 25 minutes before the manager finally walked over, looked at the front parking lot, and generally said “can I help who’s next?” After placing my order, the manager…

Good evening my name is Maureen Nadeau I went to KFC in Waterville ME and asked if I could order a 16-piece meal and got told no by an employee was not done very politely or given any reason understand they were busy they had a lot of things going on but I went out of my way to get there I live about 10 miles away and got refused service did not think a company should be run that way thank you for listening to me and have a good evening

My husband and I attempted to eat at your location in Washington PA today around 5pm. We requested a 12 PC bucket of extra crispy chicken and we were told there would be a 35 minute wait which is completely unacceptable. We left the location completely unhappy

I ordered a box meal and a bowl meal and two drinks. I only got the box meal and two drinks. Didn't realize until I'd left to where I was going. I paid for both meals and only received the one and was charged for both .

My experience was horrible! A lady name Jaylan was the employee that turned my visit into a nightmare. Her tone is pleasant when you pull up to the window to order, but it ALWAYS changes when you get to the window.

(Maybe she is not the same person that takes the order). 3/22/2023 was the second time I had a bad experience with Jaylan! She doesn't greet you when you pull to the window to pay no matter how pleasant you are or even if you are happy and smiling.

On 3/22/23 and on an earlier date this month she treated me poorly. I asked her for hot sauce as she was taking my payment while loudly speaking with another employee and she ignored me, so I asked a second time overly politely.

Jaylan said, "I heard you the first time, it's already in your bag". Did I mention that she had just…

Got your 8 piece bucket along with mashed potatoes and biscuits. The chicken had to of been sitting in the warmer for a very long time,for original,skin was crusty and chicken was rubbery and greasy on bottom, poor poor quality especially about 6 pm would think would of been fresh.

Sent 2 messages and still no one has addressed this issue. Apparently they have no customer service

KFC delivered our order to the wrong house! The store would not resend our order because we ordered off the kfc app! KFC did not answer the phone! Nobody cares, nobody takes responsibility, but yet the money was taken out of my account!

Love our Derby ks KFC store. But tonight we ordered 2 pot pies. I ordered an individual mashed potatoes. We add green beans at home. We put the pies onto plates. Neither pie had any chicken and it was thick and gummy.

Ordered 8 pc dark original. Received 8 pc mixed not sure how it was cooked. It was very dark and dry! This location has been going down past few years!

Ordered a two piece chicken, dinner with extra side. Diet Pepsi. Got home I didn’t get my extra side and the Pepsi was not diet. I am type two diabetic, so I just poured the drink down the drain.

Slipped on black ice due to negligent of not put ice melt down. Had a black and blue eye that also had a cut. My knee was also injured along with my elbow. I have medical bills that need to be paid.

KFC employees filled a report. I have not heard anything. 315 7237208

I got a 2 piece meal the chicken was burnt the biscuit was too hard 2 eat. So i didnt eat most of it. I got rid of it. Odd enough i got my mom a chicken bowl and that was the best one she has ever got.

Same KFC got the worst and the best at rhe same time. It was early so maybe they gave me chicken from yesterday

Ordered 8 piece original chicken 19$ with two sides Mac an cheese with extra coleslaw came up to 34$. Hello!! Drove 1/2 block took bite of biscuit hard as rock drove back. Got apologetic response told them why did thy serve them Waite 10 for fresh ones.

Got home Mac an cheese was burnt thought it was something new like bacon added not. Coleslaw was thick which ment it was going bad too. Needless to say I’m upset!!! I will never go thru drive window. I’ll check out what your serving first KFC was my go to place not anymore thinking o out not eating out any more ripp off !!

I went in and ordered a 10 peice bucket meal and when I glot home I got 10 peices of thighs what a joke 35 oilers for thighs come on not one peice of white meat never again

Good evening, I purchased kfc for my family last night (pot pies) and when we opened then to eat them it was the absolute nastiest thing we seen it was stiff and hard , now we usually buy from here but last night was very disappointing and disgusting my 1st time experiencing this from here @ 242 E 14th street on 3/20/2023

At the drive through, lady was very unfriendly. I wanted 10 drumsticks and she said I couldn’t have that many. I had to ask several times and couldn’t understand what she was saying. I asked how many could I get. She said 5. I said ok… I drove to window, guy took my credit card, gave me the receipt, card, and chicken. He closed the window. No thank you, nothing

I’m not going there again.

Nunca tienen pollo Crispí y su trato es muy despota

I was so excited to get to the drive through and be the only car in line. I waited and waited to be acknowledged.

Finally after 3 or 4 minutes I was asked to wait another minute. Over five minutes later a young lady said they were in the middle of shift change at 520pm and to be wait a little longer. Then a man came over the pa and asked me to wait.

Finally at 534pm I placed my order. Unfortunately, I was told it would be a 35 minute wait for the chicken pot pies! I worked my way through school in the food industry. Is there no procedure for the last earlier shift to make sure there is food available for the next shift?

Why would you have a shift change just when the dinner rush is starting. Why was there no food prep for the next shift especially since it was a dinner shift. This is…

I ordered Two large coleslaws and six bisquits. 00 dollars. When I got them home to my family the coleslaws were only half full. I am pissed and I will post it on social media of just how this KFC in Manchester is ripping off people.

Went thru drive thru was told to pull around front the corndogs would take 2 mins. We waited 10 mins before going in to the RUDEST NASTIEST ATTITUDE WOMAN. she looked like possibly a manager with her mouth just disrespectful because they didn't even have the order worked on!!

I am beyond pissed we paid $32 for cold food and 35 mins later being yelled at by that loud woman!!! I am surprised people eat here this is the 2nd time I have left pissed from that same woman.

Your employees are running this company into the ground

Biggest rip off ever. Now I remember why I never went to kfc for years. Added Cole slaw side to my chicken only order. And, really??? 79 for 3 spoons of coleslaw. The app didn't show size, thought I was getting the bigger size for that prize.

Never going g to kfc again. Pieces of chicken are TINY. They don't even fill have the bucket. And have breaded feathers on the pieces. I am ashamed to say I worked there as a kid. Can get better fried chicken and sides at the local grocery store. Better tasting too.....

Would show my pictures of this disgrace, but the kfc app limits the photo size to not add basic pics from my phone. No wonder the parking lot at kfc is empty everyday there

I just went to the Auburn Massachusetts KFC, 3/20/23 at 3:50pm. The young man at the drove through said they did not have the bacon chicken sandwich. I said I’ll take the chicken tenders, he said no chicken tenders. I asked him what he had and he rudely said CHICKEN.

If this is the way you do business, no wonder KFC is failing. There was no need for that attitude. I will not be going to back to this store or any Debbie Amaral

In Idabel ok today went inside to order for take out I stood there for 15 min no one spoke to me said I’ll be with you I. A min I was totally ignored as another customer that had come in behind me .

When a women finally came to take my order she was very rude another lady asked for lid Igor her firing and was treated rudely . My feeling was as well as the 2 ladies behind me were one of prejudice .

No one in the establishment was nice or even tried to make it enjoyable to want to come back

I purchased a bucket of 10 pieces of chicken, as you can see I received 6 pieces of drum sticks…… Perhaps this should be renamed to the drum bucket…. Where is the breast and wings…. Very disappointed in YUM YUM as I travel the globe and this has to be the worst, 4 ribs and tvhe rest drums. Very poor for such a normally good quality service/company..

Kind regards

Lee

YOUR CHICKEN WRAPS ARE NOT WORTH THE MONEY THAT YOU ARE CHARGING FOR THEM. THEY ARE SO SMALL THAT THEY ARE ONLY WORTH MAYBE $2.00

I stop at the KFC in Hampton South Carolina ordered a Two piece meal just to be told after I ordered my meal there is no chicken ready. Next, I ask for a five layered burrito just to be told “we don’t have no ground beef ready.

Ask for a chicken pot pie cashier “Oh, they still in the oven.

Finally, I ask for hot wings “they ain’t ready either. m! That’s very unprofessional and all the workers was inside playing as I approached the counter to place my order. I was very unsatisfied cause the time they spent playing in the franchise all those things could’ve been ready.

I had to go elsewhere just to get food cause nothing was ready at KFC! Shalonda Morris needs a better crew than that working that shift . Them workers basically getting free checks to do absolutely nothing. This location is…

I made a complaint earlier but I double checked the chicken and they did give me the breast I thought it was a thigh. However, it was the way I was treated telling me they needed to see the chicken and the receipt is what really upset me and I had to burn extra gas to go back there for them to fix it and they give me two extra biscuits

I went to KFC on Sunday and ordered a 12 piece meal when I went to give my grandson two pieces of chicken I realized I only had eight pieces of chicken. I tried calling KFC but I got no answer so I got in my car and drove back across town.

When I got to KFC the worker told me she needed to see the chicken and my receipt. They were supposed to give me one breast one wing one leg and a thigh but they have me two thighs a wing and a leg and two free biscuits but my order still was not right when I got home.

The drive-through had about eight cars in it so we decided to go in because all we wanted was a mashed potatoes and gravy… My son waited for 25 minutes to get it… They only had 2 to 3 people working … They need more help !!! that was ridiculous to wait that long at 1 o’clock during the day

Horrible service order totally wrong called 800 number was told could only refund me 10.00?? When entire order was incomplete as an consumer I know I am entitled to full refund for faulty product when I did finally get someone they were very very rude I asked for supervisor and was disconnected ugh such horrible customer service

Hi My complaints are ever time I come to this store it smells just like marijuana throughout the store the music is so loud that you cannot hear yourself think and the cashier who's taking the orders are very rude and never put gets my order right this is ridiculous and I think everyone in this store needs to be drug tested this store is on Gulf to Bay

Service and food is horrible. How do you sell Famous chicken bowl with no chicken. Employee stated out of popcorn chicken. Bought a kids meal with tenders what I received was a half tender and green beans. Terrible food and a waste of money.

Hopemills Rd in Fayetteville NC

receive dirty chicken...full of oil....very salty...

Tonite ( 3 - 18 -23) I went to our local kfc (Palestine, Tx. 75801)at 7:05 pm. 99 bucket of mixed chicken. I ordered it along with a side order coleslaw. After I paid for the order I was told to back up and park over on the side and they would bring my order to me.

There were already 2 cars waiting. After 20 minutes my order was brought to my car without the coleslaw. They quickly obtained that for me. When I got home and opened the bucket, half of the chicken was old, reheated and hard (had ordered original).

Some of the pieces were so hard they broke when trying to get to the chicken.

Also, there were no wings in the bucket - only one white meat piece and the rest were legs and thighs. The coleslaw had very little dressing in it and it too was dry. I have tried to support this Kfc but…

Shorted us a 8 piece chicken tender meal. 00 dollars of it. I don't live close. Prolly 40 mins away. Tried to call. Guess the phone is off the hook. Thanks Radcliff KFC.

We ordered 2-2/$5.00 chicken wrap sandwiches and a order of fries. All of it was cold and the fries was half full. And to top it off we waited in line for more than 20 minutes to get it ...

The service in port elizabeth kabega park sucks no customer appreciation getting orders wrong making people wait long periods of time for simple things manager is always not available or never comes to the front to address anithing poor and patjetic unprofessional to think that in todays day and age we can afford to have bad vustomer service

Case #01394096 This is my sixth time writing you with no response. I will continue to write until I get a response and I am putting reviews on every site I can find. This is terrible customer service from both your franchise location in Stateville, NC and your corporate office and I will make sure everyone I can know it!

Lynnway Lynn KFC frequently doesn’t open on time. Multiple time serves warm drinks . Has no Ice .Service people not very pleasant at all

Worst food ever! Used to love this place. Got 2 mashed potato bowls yesterday and am sorry I got them. 6 little pieces of chicken that was so hard you couldn't even bite into it. They were hard as rocks.

This is sad cause the price went up but the quality went down.

The most disgusting KFC we have ever been presented with. There was none of the usual coatings that makes KFC unique !!! It was just dry barbecued chicken and fries like sticks. I have photos of the rubbish that your company served us and I'll be spreading this publicly and also going to our credit company seeking a refund for your supply of something not 1% the same as what you advertised !! Your store needs a massive kick up the **** or close it down all together if this is the best you have to offer... you have lost us and everyone I'll tell. Kentucky Fraud C**p !! Send me an email address and I'll send you the disgusting photos of what your store served up !!!

Our receipt/ticket number was 3684 and it was 9:15PM..17 March 2023

Rude, barbaric, ghetto behavior and this was from the manager,Lanisha. I visited the KFC location today in Houston Tx Gulfgate Center 77087. She literally yells at customers. She became upset with a customer who said she would wait 30 minutes for the crispy chicken to be ready.

When I approached the counter to inquire about my order she said you have to be patient. We are short staffed. I placed my order online at 6:05pm. I received a notification saying my order is in process. It will be ready at 6;08.

I told her it was almost 30 minutes already. She again said be patient. I then ordered some biscuits. The cashier told her he needed change. She yelled at him “for what” He waited for her as she was also working the drive thru window.

He reminded her I was waiting for my change. She…