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KFC

2.0
2,536 complaints

Address

1900 Colonel Sanders Ln, Louiseville, KY, 40213

KFC customers are primarily frustrated with poor food quality (undercooked, greasy, or dried out chicken), incomplete orders missing items like napkins and sides, and consistently rude or unprofessional staff behavior. Additional issues include excessive wait times, frequent out-of-stock items, and billing problems with inadequate resolution from management.

Common Issues

45% (594)
undercookeddried outgreasy
30% (396)
missing itemswrong orderno napkins
25% (330)
rudeattitudedisrespectful
20% (264)
waitout of stockno chicken
15% (198)
overchargeddouble chargedexpensive

Complaints

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Maria Rosales

Jun 4, 2023
0

This was my favorite spot before but ever since yesterday I had to wait more then 35 minutes n pull to side while everyone else was getting there food I had a baby crying at home thought it wasn't take to long since I was the first one in drive thru just got a family meal was very disappointed. It's not letting me load my receipt but I can send u guys other way

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Sherita

Jun 4, 2023
0

The customer service was great but I ordered a 12pc nugget that was horrible. Every nugget I pulled out the box was very dry and hard. I have been eating here for years being that it’s literally almost in my back yard and the is the.WORST meal I have ever received..

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DEBRA LYNN MORELOCK

Jun 3, 2023
0

Kentucky Fried Chicken 4380 Portage st. N. Canton, Ohio 44720. June 3, 2023. 5:41 pm. Caher Tasha. 05 total. I had company and went by and ordered a 12 pc. bucket, 3 large sides, 2 pot. 1 cole slaw, 6 biscuits.

a free bag of pepsi, and a large ice tea, and a side of mac n cheese (small) and 3 extra pieces of chicken. She said they didn't have any regular chicken for the extra pieces and had to give me crunchy.

) and the ice tea. I called and my daughter went back to get it, and had to drive back home. We had allready eaten except my daughter and her baby girl. The biscuits were so hard, like they were from yesterday.

the chicken was so greasy, and the rest was okay. I was just very disappointed cause I had company and spent almost 3 days worth of grocery money, on one meal. I probably…

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Brittney

Jun 3, 2023
0

I went through the drive through on Thursday June 1st around 830pm at the location near me. ” Umm this is a fried chicken restaurant but don’t have chicken to make a 12 piece meal? ” I guess they didn’t care to make more?

Why even be open if you can’t provide what practically is the main part of an entire meal. Needless to say, we won’t be ever going back there, for the rude service and the careless workers.

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GILBERTO E. IMBACUAN

Jun 3, 2023
0

I have been a steady customer at Kentucky Fried Chicken at 1720 Middlesex Street in Lowell, Massachusetts, unfortunately today I went with my entire family for dinner, but we could not go in and sit down and eat like I did for over 20 years. Is this a new trend for KFC?

Well, if it is you can count our family and today 2 families were behind us, and they also turned around and left.

Also, the drive through was a mile long.

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Thulani

Jun 3, 2023
0

I know you get a lot of these mails today I was in Kimberly I just can't remember the street name I bought kfc street wise 2 and everything was bad from pap to meat but they where fast honestly and their service is good I lost the slip

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Margaret Krimmer

Jun 3, 2023
0

The location at 53214 was not going to open until 12:30 PM!! Unacceptable. Lunch is half over by then. I went elsewhere unfortunately.

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Rosemary Harris

Jun 3, 2023
0

We ask for extra crispy, got original. Ask for mash potatoes and Cole slaw, got green beans n Mac and cheese. No biscuits.

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Bob

Jun 3, 2023
0

The bun was hard as a rock

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David Rivera

Jun 3, 2023
0

On June 2 2023 my wife and I went to purchase some food at the KFC at 5445 S1900 W Roy Utah 84067. We went through the drive thru. When we got to the speaker they ask what we would like to purchase.

I asked if they could give use some time to decide. As we looked at the menu part of it was blocked by the speaker that had some kind of advertising on it. Then as we were looking at the menu.

The woman on the other end stated that we needed to make a decision because they were on a time limit and would get in trouble and then she giggled. Never heard of a time frame that a customer needed to make a purchase. But she was unprofessional.

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Gabrielle Mooneyham

Jun 3, 2023
0

I have been wanting to try the new nuggets since they were announced, well on June 2nd 2023 at around 9pm, I finally got around to it. I went to the KFC location on Timberlake Road in Lynchburg, Virginia. I went through the drive through and was told that there would be a 3 minute wait on nuggets and I told them that was fine and I’d be happy to wait.

Well they brought out the order which was two famous bowls, with two sides of Mac and cheese, a Starry and Mountain Dew to drink. The nuggets were the only good thing about this meal. There were random crunchy bits in the mashed potatoes as well as the Mac and cheese.

The corn was hard as if it hadn’t been cooked, like it was fresh corn right off the cob. Well we suffered through it, cause after all you can’t win them all. But where I…

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John Farrell

Jun 3, 2023
0

KFC ON 11935 Rosedale Hwy Bakersfield, ca. We placed an order, they got it wrong we asked for the manager by the name of Hope to remake it and she told us " NO, We are closing we are not making any more food!

It was around 7:00pm -7:25pm on Friday 6/2/24 KFC, YOU really need to retrain your management to deal with customer service. She was very rude, we will not be giving you our business any longer thanks to your manager Hope.

I really hope you deal with this before you loose more customers. I will be posting it on social media so people can know what to expect from your management.

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Barbara McDaniel

Jun 3, 2023
0

First, at the store in Poteau, Oklahoma my son had to wait in the drive thru. Then the food was prepared in a very unprofessional fashion. There were issues such as all the chicken piled up in one edge of all 3 the grilled chicken burrito in the two dollar list.

The crunchy tacos were not much better prepared. This is unfortunate. There are numerous new food stores coming into this area. We don't was to lose this one. Ty

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Christine Threatt

Jun 3, 2023
0

I purchased a two piece white meat meal, I was not giving no spoon to eat with. and I had to eat with my hands.

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Linda M Mayer

Jun 2, 2023
0

Ordered 2 meals 1(one) with one(1) original recipe breast with mac n cheese and slaw. The other I ordered was 2 (two) extra crispy breasts, slaw and mashed with gravy. Upon arriving home and opening the boxes, I discovered that the 2 piece breasts were instead 1 leg and 1 thigh.

The mac n cheese was ordered for the 1 piece breast meal, but was in the box with the thigh and leg, which again was supposed to be two(2) breasts. This is not the first time my order has been wrong.

I am very unimpressed with the employees ‘working’ at the South Paris, Maine KFC. If 0 stars were an option instead of one or more that is what I would have checked.

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Chance Keen

Jun 2, 2023
0

I went into the Derry store and Stood in line for ten minutes with no response With a customer in front of me, Went to the drive thru spent 40 minutes there, Simply ordered a famous bowl. I tried to talk to the manager About the service because it's not the 1st Time I've had this issue.

She simply looked at me and said I need more people and close the window. There was no understanding or sympathy for my wait, Just very cold and not understanding. I am very disappointed. This is one of the worst stores I have ever been to.

I'm sorry to tell you but I just don't think they care ! Please talk to them.

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RONALD L MARTIN JR

Jun 2, 2023
0

Food was cold and hard and tasted bad this is a bad problem at this KFC not going back any more.

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Barbara D Land

Jun 2, 2023
0

Ordered meal with on-line app at 4:30 for pick-up at 5:15, and they say it will be ready at 5:45 (I'm sitting here waiting!!!) They didn't even begin preparing my meal until after I'd been waiting for at least 15 minutes past my pick-up time. The only reason that I ordered online was because I didn't want to wait for them to fix the grilled chicken (they never have it when I just drive thru). This is ridiculous!!!

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Susan jones

Jun 2, 2023
0

The food was terrible. We purchased a 8 piece meal with fries and slaw on 5/31 at 4:10. The chicken was over cooked and dried out, the slaw tasted like it was days old and the fries were cold. On top of this we went in the drive thru.

So taking it back wasn’t considered due to mileage and gas. Foods was thrown out the back door. KFC has always had best slaw but this day it was the worst. $30 out the door

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Dennis Jankowski

Jun 2, 2023
0

Went to kfc in connesville pa today order the 8 pc dinner to go ask for mac and cheese and mashed potatoes with gravy for my 2 sides got home the meal was cold did not get gravy and got 2 breast 2 thighs and 4 wings for $20.00 what a rip off and a disappointment don't no if I will eat there again

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Leonard Frierson

Jun 2, 2023
0

They gave me the wrong food and when I checked my bag for a receipt when I got home, there was not a receipt. This KFC is located on Killian Rd in Columbia SC.

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Natasha Poole

Jun 2, 2023
0

A young lady in the drive through on April 23, 2023 was very rude and rushed us to take our order. We hadn't even been in the drive through for 2 minutes before she told us if we were not ready to pull around again so she could get the next order.

Her customer service was very poor and her tone was absolutely not acceptable! m. and I do not know the young ladies name. Someone needs to go there undercover to experience what I have. I will not be returning there.

0186 if you have further questions.

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Carol Wilson

Jun 2, 2023
0

We were in Clinton,Ok trying to order a 4 piece of chicken tenders. We were told we could only order 3 or 8 pieces. They do sell a 4 piece but only in a combo. We wanted chicken tenders not fries, a biscuit, and drink.

They could not sell 4 pieces other than with a combo. This makes no sense to me. Can you not sell a 3 piece and charge extra for the extra piece? You might have happier customers who would come back.

This type of thing has happened with KFC before. We thought we'd try one last time.

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Amy

Jun 2, 2023
0

We went to your Elmwood ave. Kenmore New York at 9:15 pm. There were 2 employees in your garbage corral and a fire had started. They were blowing it with a power washer and the ambers were coming out under the fence towards the drive thru. My husband is a fireman and told them to get a fire extinguisher. They said we don’t have one. He told them yea they do inside go get it. They refused and said I’ve never seen one.

Your employees need training ASAP! This is a safety issue.

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Christine E Armes

Jun 2, 2023
0

I spent $70 and didn't get the right order and when I tried to call no one answered and can't get any help from any where I won't be ordering from Marion kfc ever again nor will any of the people here that didn't get to eat because nothing was right

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Tasha Glosser

Jun 1, 2023
0

Batesville Indiana has by far the worst service I have ever experienced. They really need to be shut down or investigated.

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William Russell McIntosh

Jun 1, 2023
0

You guy suck close your doors in Auburn and Lewiston maine horrible food so disappointing the food used to be great not anymore

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Annette Reiter

Jun 1, 2023
0

Went to kfc on Thursday at 5:50pm and was told that they did not have chicken sandwiches. That is a pretty big issue for a chicken place to not have chicken sandwiches when their marquee says to try the chicken sandwiches.

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Kimberly Eddings

Jun 1, 2023
0

I ordered a medium chicken liver was told it came in large or small, I asked for a large was charged for a large got a small. 49 plus tax the young gentleman said he couldn’t do that. Brings me 54 cents out.

The 5 piece chicken nugget that was ordered was so hard couldn’t bite into it and the manger on duty was in her car smoking a cigarette taking orders by the entrance door with no care in the world. Can someone please contact or reply back about this situation. Please and thank you.

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Dee Benjamin

Jun 1, 2023
0

This the order I have never received from KFC I ALREADY CONTACT DOOR DASH MY APARTMENT COMPLEX HAVE CAMERAS IN AN OUT OF THE COMPLEX I WANT MY FULL REFUND BACK FROM FOOD I NEVER GOT I WORK TOO HARD FOR MY MONEY MY PHONE NUMBER IS 267-248-8037

ORDER NO. 13364892

Delivery to 43 E Weile Ave Spokane, WA 99208 Delivery from KFC Spokane 4016 North Division Street , Spokane, WA 99207 Track Order

1

8 pc. Chicken Only Type of Bucket : 8 pc. Chicken - Dark Style : Extra Crispy $12.00

1

Bag Fee $0.08

4

Biscuit Size : 2 Biscuits $7.56

Subtotal $19.64 Delivery Fee $5.95 Tax $1.75 Tips $3.00 Total doordash yesterday

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gregg.cindy@yahoo.com

Jun 1, 2023
0

Drive thru experience. Girl taking order was very unpleasant, stopped taking order in mid ordering. Had to ask if she was still there several times. Had an attitude when she finally came back. We were the only car in drive thru.

Ordered nuggets that I love and was craving. They were over cooked and fries were cold. Went in to ask for my receipt and napkins got attitude. They finally had to call a manager on the phone to do it.

No manager In the store come on kfc you can do better than this. Very disappointing. Niagara Falls location is a lot better.

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Sharon

Jun 1, 2023
0

Went to store number j625160. The dt lane had two huge pot holes. Shouldn't even have it open. I ordered the big box so I would get two sides. Only got mashed potatoes. Not impressed.

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Rosalind Nolly

Jun 1, 2023
0

Placed order at local KFC in Dallas at Beckley and Illinois. Order 3 pc meal w/fries got home I was given 5 piece meal, drink and mash potatoes.

Also ask for additional order for pot pie, told return in 15 minutes had to bake, return item had been sold. Bad service since open!!!! No photos attached.

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Bob Hall

Jun 1, 2023
0

Restaurant #E720065 Ticket#3921 Early afternoon I walked in and ordered an 8 piece meal of only dark meat. Got back to work I got complaints about the chicken not being what they specified.. what I received was 1 wing, 3 breasts, 1 thigh, and 3 (very small) legs.

This is not the first time I've had order issues with this unit. I rarely complain about food services because I am retired from the industry. Please help?

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James Copeland

Jun 1, 2023
0

I ordered take out chicken from your store in Placerville, California, on May 16, 2023. The order taker was stoned, didn't ask how he could help and just stared at me until I asked if he was ready. I know someone stoned when I see them.

He screwed up the order and delivered the incorrect item that had to be corrected. He was not friendly and others waiting around for their orders were also frustrated by delays and screw-ups. Terrible experience. I should give it "0" stars. " BAD CHOICE!

I can't believe they're still in business. Whoever owns this franchise should be removed from your owner ship rolls or should sell the store to someone who cares.

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Marc William Ryals

Jun 1, 2023
0

I have ordered twice from your drive thru at Joplin Missouri brand new location on 7th Street and they messed up both orders last one just now.twenty minutes ago. I'm so sick of your fast food being wrong

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Jerry Whitfield

Jun 1, 2023
0

On May 5,2023, @ 5: 34 pm,@ the KFC #K312033, located at 1930 W. Ramsey St. 88 for 12 chicken wings. I thought that had to be a mistake,but the KFC employee indicated the price was right. ,that price was outlandish. 49 a wing.

I could have bought 3/4 whole chickens at that price. There was no other customers in the place, at those prices I can see why. We have enjoyed KFC chicken for many years,however: at those prices the enjoyment goes away.

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Bill McIntosh

May 31, 2023
0

For one the prices are stupid expensive for what you get. I bought the 8 peice meal extra crispy not that meant over cooked now, and did you all change the recipe because it's not the same, it cost 25 dollars for 8 burnt chicken, 2 sides and 4 biscuits the biscuits was the only thing good. Over cooked chicken, cold mac and cheese and ok mash very disappointed not worth 25 dollars, maybe its time to rethink your business

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Linda Magness

May 31, 2023
0

store #K750012 4 163 4641. One May 5, 2023, my husband and I visited the Shelbyville, Ky. store for lunch. The store had no customers, there was no chicken breast for the chicken sandwich. The employees had the attitude we were bothering them for coming in and ordering, very disrespectful. KFC was one of our favorite places to eat chicken, but this store has been going down hill for sometime, even before covid. I would suggest either closing the store or getting new management. Shelbyville could use a good KFC.

thank you

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Gary

May 31, 2023
0

The worst meal I've ever had at $12.71 the chicken was dry, way over cooked like leather..A dried up leg and 2 burnt wings pigeon size ... KFC is going down hill ..And they've just lost another customer

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Harlan G Olson

May 31, 2023
0

On Monday 5/29/2023, at 6PM, We (my husband and myself) went to KFC in Rice Lake, WI. We ordered two of the 2 piece boxes, they were put of chicken. NO CHICKEN. Had to wait 5 minutes, well ok, we would wait, then they realized we wanted extra chrispy it would be 10 minutes.

I asked how can you run out of chicken, they replied it was their busy time, so be prepared. We left. 99, when I questioned her, she says "Oh I don't know why the app says that. I told her I should get it for that price. But I didn't.

Other times they are out of extra chrispy and only have original. KFC charges big prices, but has small chicken pieces, and now no baked beans anymore. Is there a major problem with Rice Lake WI?

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David

May 31, 2023
0

Went to window, paid iwas asked to move up and wait, 20 minutes later show up with 2 pot pies but no pepsi, its drizzling rain now, employee said you didn't order a soda, I said i dod. She said I would have to go in to buy one, I asked since I've sat here for 20 minutes and i ordered a soda and its raining would she just goes get me one, and she said no

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Keith Warner

May 31, 2023
0

Your store here in Lakewood Ohio West 117th of Madison Avenue they was certain serving people burnt chicken they're also serving dried out biscuits you know and I think that's terrible to pay $7 for a meal and the food is that badYour store here in Lakewood Ohio West 117th of Madison Avenue they was certain serving people burnt chicken they're also serving dried out biscuits you know and I think that's terrible to pay $7 for a meal and the food is that bad

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Susie

May 31, 2023
0

2 piece meal consisted of a drummette instead of a leg that was old and stale. Thigh was nothing but fat. Sad part is that it was 12:15 lunchtime. That's just sad. Taking a break from this.

Also chicken tenders are dry and chewy

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Jessica Corsi

May 31, 2023
0

I ordered a famous bowl and the chicken that was put in it wasn't the regular crispy chicken they put in. They were burnt Nuggets. I am very displeased.

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Jan Davis

May 31, 2023
0

I was at the kfc in Metter maybe a week ago and one of the employees was at work drunk, I don’t know if she came to work like that or if she was drinking on the job but mine and my families experience was awful, what seemed to be the manager was arguing with the employee, the employee was loud talking and cursing in front of us like we weren’t there, that store is very ghetto, every time me and my family go there it’s always something going on, they’re very unprofessional at this location

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William m birdine Jr

May 31, 2023
0

Come in to order 2 number 1s and one of the girls was on the phone not caring about the job there 2 people there and was waiting on their food there was a lot of cussing just young kids there serving and not caring about anything I give store a 1 for poor poor review

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Jerome E Garrison

May 31, 2023
0

We patronage your restaurant #E720428. We utilized the drive thru and at the window we asked was the chicken fresh or shortly dropped. The young girl at the window indicated that it was recently dropped. Well, we were lied to again. If the truth was told to us then we would have patiently waited inside the store for fresh chicken.

We have lived in the area of the store for twenty-nine years. We have decided that when a person lies about a questioned asked when there"s an option available for remedy then we stop patronizing that location.

Our ticket number is #2257.

We thank you in advance for your prompt attention to our concern.

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Margy Dyer

May 30, 2023
0

Bring back the POPCORN CHICKEN. Nuggets are NOT the same. I went into K of C in Anderson, almost cried, he said they don't have them anymore. I left & went to Popeyes.

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Glendaburch

May 30, 2023
0

They do not use the KFC recipe the chicken is old and dried out its been setting forever and they still serving it its expensive and they want to give u bad chicken I'm passed

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