Kia

My 2013 Optima had only 64000 miles on it. The engine knock sensor went off which reduce my speed to 60mph. After taking it to the dealer, had to leave it there for almost 2 weeks and was told they could not give me a loaner.

Finally got my car back and was told it passed the test, reset the computer and was told to bring it back if it happened again. REALLY. Its like driving a ticking bomb now. Sold it and refuse to buy another.

The sad part, I work there and have recommended many to family and friends. BUT NEVER AGAIN

Bad Paint. Job ,keys broken,.who can I talk to.

Last month, My 2019 Kia Forte Sport was stolen from my residence. I am filing a complaint with Kia because my car was not stolen due to any fault of mine but of Kia’s. According to several resources including NBC news, Kias models 2016-2021 are being targeted because they lack anti theft devices that have long been the standard for other automakers.

I am complaining in hope of Kia being responsible for reimbursement of costs related to any and all expenses I had to pay for my car to get fixed directly in result of the theft. The total of my damages is $2,700.

I expect for Kia to feel responsible to pay these fees because there was nothing I could do to prevent the theft & damages. I have been without a car unable to get to work and handle my day to day responsibilities for over a month…

Gap has paid Kia and I am to get the balance from 2022 and it is now 2023 the 2nd Month and Kia has yet to issue my refund;also I was give my service fees from the dealership and even that I have yet to receive I call daily now they not even taken my calls it seems I'm using to separate phones to call and no one is picking up. I have really tired of this crap now it's enough..Kia got theirs and putting me through hell and costing me more to get mine..its totally unfair...

We bought a 2017 Kia Sorento back in September of 2022 noticed that we started running low on oil after our first oil change thought at first it was a leak we took it to our mechanic to get vitamins checked out we don't have an oil leak found out it was burning oil. We shortly found out that there is a manufacturing issue with our vehicle having to do with oil consumption.

We have contacted two different Kia dealerships to getvthe issue addressed and was told that we have to let our engine seize up to fix the issue. Which is not right at all my wife and I thought we were getting a good product and a dependable vehicle.

Putting oil in every 2 to 3 days is not feasible nor is it fair on your part as a corporation to do customers the way you are doing them. I put my faith in to buying a…

I purchased a 2016 Kia Sorento on October 1, 2022 and have been having issues since purchasing the vehicle. Although I didn't purchase the vehicle from a Kia dealership, I still feel that the Kia corporation is responsible for building a faulty vehicle.

There was a class action lawsuit that was settled in 2021, however many of these vehicles are still being sold after the original owner was compensated for the issues. My vehicle has been to the service department 3 to 4 times since purchasing it back in October 2022.

The warranty company (Silver Rock) and Kia dealership continue to indicate that the repairs needed are not under warranty. I can not afford to pay a car payment, insurance and vehicle repairs repeatedly. I'm very disappointed with Drive time, Silver Rock, Kia corporation and…

Jasmine Franks is horrible! the recall was on the engine. 2 hours later check engine light is back on after I paid your service department 1500 to do repairs. check engine light isnt on anymore. 2 days later check engine light came on again.

Jasmine told me no worries Im covered because of the recall we will definitely have your car up and running...... 3 days past No one calls me I have to call Jasmine and she tell me it's not the recall.

I ask why did I pay out 1500 dollars Jasmine tells me in order for us to do the recall on your vehicle these maintenance issues needed to be taken care of first. Some of the repairs on the car had nothing to do with the recall.

In the beginning when I first dropped the car off Jasmine came back and told me that the maintenance issues was the reason…

I sent this same information to NFCU. "The dealership REFUSED to show me a copy of the buying order and had an excessive Market Value Adjustment of over 12% and excessive Doc fee of $599. Industry standard is 2% to 4% MVA and $100 doc fee.

If you have any members choosing to purchase from this dealership, I would NOT approve this organization. They are not accredited with the BBB and have a 1 Star rating. I wish to thank you for your service and professionalism by protecting my interests.

If I knew how to report them to KIA international, I would. " I do not have an issue with the sales person, Julia Wright. She was professional and well informed about the Sportage LX I wished to buy. My issue is with the finance department and her supervisors.

I am 75 years old and 100% combat…

I have a 2023 Kia Sportage Pro. 00 cash for it. I've had every problem you can name out this car. When I take to dealership to find what's the problem. It's like every kia dealership is clueless about what the problem is with the cars they manufactured.

I'm over it and at the point it's time for me to hire a lawyer. Because I will not allow no one to just to take my money and say the hell with this car. Nope not doing it. I've called Kia motors and they advised me to take the car back where I bought it at and when I called to explain the problem to the dealership where I purchase.

She told me to call. Kia motors. It's just a bunch of bull and I'm really sick of it. I will not stop to kia here me are give me a better car. I'm so over and will do what I have to do

I am owner of Kia Ceed 2021, bought form your representayives in Bulgarua. As of the bigging I have an issues with the car revs. I was 8 times in the car service center and already changed two motor coils.

" That is not proffesional answer and not acceptable for new car, bougth not to bother is she will drive me to the end point. Please help and advice me because in Bulgaria no assisanace received from the representayive of Kia.

I have video, but coul not upload it here.

I’m so upset that’s No one will help or support my concern with my Kia car continues to get taken from where I live for now ? What’s or how do I get help from Kia with this crisis ?

I don’t think poor people needs to pick up the ticket for this? This is now my fault on the crisis cars ? Why do I have to pay more money to get another car ??? KIA ! Needs to take responsibility on this ?

Regarding Case # 15246467 10-22-2022 AT 10:30 PM (Central Time) our 2015 Kia Sorento engine stopped running and would not start. We were stranded on us Highway 64 in Chesterfield Missouri. We rented a car thru Enterprise Car Rental from December 31, 2022-january 6, 2023.

50 Please see attachments and thank you.

2015 Kia Forte only made one car payment

Bought car 12/7/22 from Hgreg of Tampa/Brandon FL... engine blew 1/28/23 ... According to car fax there should still be a factory warranty due to recall in 2021 .... Called Hgreg and Kia and since I couldn't get approved for extended warranty they do not want to honor factory warranty.... Kia of Brandon did a diagnostic and it did not show something was wrong with the engine, even after it blew they asked me to pay about 1000 to get it fixed.... until the mechanic I had check it out before them got on the phone to tell them exactly what was wrong.... Rep Brandon then states he will go back to look at the machine and comes back to say oh I need a new engine and it will cost me $9200. I WOULD GIVE KIA A ZERO OUT OF 5 STARS IF I COULD.

I had a recall on my engine and had to rent a car for 3 months. Was approved to have refund in August. I’ve called over 15 times and each time they say how sorry they are and someone will reach out to me.

It’s February 6, 5 months since my refund was approved and still no check. No one calls back and I’m told I’m sorry that cm was assigned to a different department. Now two months ago. Very very very poor service.

Disgusting how you treat your costumers. I would be ashamed of this disgrace. If I owed you money I’d have been sent to the collections and charged interest. Thanks for also ruining my relationship as this extra burden of loan payments we have to make has caused unnecessary havoc in my relationship.

If you even care to follow up my case number is 149 036 57 I now have been on…

from the dealership service all the way to corporate customer service i give them one star. Just when i think i couldn't be any more dissatisfied, then top it. If anyone buys any kia, do not believe the sales person when they tell you "if something goes wrong, you will not be inconvenienced, we will handle your vehicle while we have yours? That is a lie.

00 a day, good luck with that. Your car wont be a priority, over 60 days for mine. They expect you to pay out of pocket for a rental and then keep your car for months. moving on to the claims department.

with every phone call expect a minimum of 2 hours to be on hold only to be told you have to send a copy of your bank statement/credit card statement even though your receipt should suffice. So you go back and forth with other this and…

To whom this may concern. 6T-GDi GT Line S, in general discussion with salespersons at Kia dealerships, including Nic at Kia Somerset West, was that all Kia vehicles had radios with RDS as standard across the board and on one occassion was even refered to the Seltos and Picanto brochures stating this fact.

We took delivery of our vehicle on 31 October 2022, and travelled to Plettenberg Bay on 12 November via the N2. During the trip, once past Caledon we lost Radio 567 AM and attempted to tune into KFM or a similar regional station but without too much luck as the radio tuning system continued hunting for a station.

Ocassionally we hooked onto a station which we saved as a favourite, however, as we drove on towards the next town the station would drift off its setting which required us to…

I own a 2020 Kia Soul that I purchased new from Sunset Kia in Sarasota Florida. The car stalled and I thought it was a fluke. Several months later it stalled again. I then received a recall notice. I proceeded to get an appointment asap to correct the problem.

Since the repair my car stalled 3 more times! Sean, from the service department told me they would have to experience the problem. I told them it has happened 5 times in 2 years!! I have been with no car for 5 days now.

I called about a loaner and was told they must get authorization from corporate in order to provide me with a loaner. They have a video of the interior of the engine showing a problem. I need a car to drive until mine is repaired or replaced. Please help me.

I purchased a 2023 Sorento on 1/13/23 I was originally in the market for a Telluride but the stock prices were too high. Three weeks later a 2023 Telluride lx under 40k became available. I made an appointment to come in to try to make a deal returning the Sorento.

The Sorento has 166 miles on it and was driven three times. I understand when you return a titled car it is considered used. I was completely insulted when the manager sent the sales person back with a quote saying my Sorento was worth 10k less than what I paid for it 3 weeks ago.

The reason I came to Kia in Frisco Texas is because 3 other family members own Kias. I know the car did not depreciate by 10k in 3 weeks and would like to hear from someone to explain why management would insult a customer who is trying to do business…

I’d leave zero stars if I could. This is our third 2020 Kia sportage that has left us stranded on the side of the road. Kias customer service is an absolute joke. There is nothing they can do to help in a timely fashion.

You think you’re paying for peace of mind but you’re actually paying to be left for dead before Kia helps you.

I had to take a full day off of work for nothing, I needed to pay for 2 towing services for nothing, I experienced a lot of unnecessary stress, due to this location's incompetency.

Initially, I contacted Kia directly. My car had put itself into limp-mode and was not drivable. They said I needed a specific recall done. They said I could go to ANY Kia dealership to have this problem speedily dealt with. I picked Ft Pierce Bev Smith Kia. I contacted this location several times, before bringing my car in. I asked about how they dealt with recalls, and what days/times to tow my car in. I said I would be towing my car in, for a recall, in the next few days.

01/30/2022, 9am: I called the Ft Pierce Kia. I told them my vehicle was about to be towed to them and asked if I needed to be there as…

Went to a Kia dealership to lease a new suv nothing but a horrible experience. They added 5 grand to the sticker price and no rebates I left, I have had a Kia for 6 years it’s was very disappointing

These cars is to easy to steal you all need to have a recall to fix issue or be sued.

I would just like to go on record that Kia has the worst customer service people that I have ever had the displeasure of talking to. They are very discourteous, ignorant, and care about nothing you have to say.

Had a 2016 kia Soul, began going through oil at 80,000 miles. Mechanics claimed "They had no idea why" Limped it in twice with oil light. Took it to independant mechanic. Seems Kia has bad engines. No loaner car, dealership waited 2 weeks to text, never spoke to a mechanic.

Wanted 2300 to start the diagnosis process concerning engine replacement, at this point car is 106,000 miles. Told them i didn't have the money and offered to sell it to them. They offered me 1,500. Called corporate and repeated the above story, calmly and professionally.

Person from corporate stated my car engine wasn't under warenty. " In summery, 1. Kia/Hyundai have trash engines. 2 They don't honor their warranties. (Loop holes). 3 This is not an isolated incident, google it. There is a facebook group dedicated to…

While I love my Kia Niro hybrid that I purchased at Nalley Kia; taking it in for service at the location has become and extreme nightmare. Appointment or not the wait is ALWAYS outrageous. The new service adviser (the one's I knew are all gone) are not friendly, helpful, and act as though you are bothering them.

I started taking my car to Rick Case Kia in Duluth which is a much longer drive for me. I typically take it there as their customer service is MUCH better. The last time I went to Nalley and yes, I had a scheduled appointment for an oil change.

Everyone at the front seemed busy and ignored me. Several walked away and the only person that stayed, said, "I'm getting ready to go but let me see. WOW!! what an awful way to treat a customer. She preceded to check me in while attempting…

Purchased a2022 Sorento sx has 3 recalls after those recalls were done and vehicle serviced it has not drive properly. Started making crazy noises when accelerating misfiring and stalling the dealership is unable to confirm the problem I am afraid to drive the vehicle and want to do a buyback I have only had this vehicle for 1 year and it is driving horribly.

Everything was great until the end of the mortgage when they started calling 4 to 6 times a day wanting more money because there was a deferment for 6 months and they wanted that all now I have tried to talk with them to make a payment Arrangments but they will only except a ridiculous amount and they will not even try theey are very rude and they will not tell me why so much money was added to this account and I have asked many times for a break down but yet have not received anything

Brought a 2020 kia optima sx turbo in with a miss now have to tow it away with a bad engine. The dealership Courage KIA in gastonia is where this happened. KIA denied the warranty based on their service manager eric Derby and the way out explanation of incorrect sparkplug caused the failure

Bought a 2014 Kia Soul for my daughter. Engine just blew out and still owe $5000. Kia Soul not reliable, was looking to buy a telluride for myself. Will never buy Kia again.

My Kia sedona says EX model but paperwork shows lx model. I paid for ex and I feel cheated. Who can help?

First I was on hold for 2 hours and no one has ever responded to my request to speak to a representative. Will never buy a Kia car again. Officially lost a customer.

My call is "VERY IMPORTANT TO US".... on 1/23/23 I was still listening to the same music ? and message for 1 hour and 20 minutes.

Our 2017 Kia Sportage needs a engine, it started with a busted hose. Our car slowed up on the interstate without any warning, left it in Dalton Ga dealership for over a month, then we had it towed to a Kia dealership in Cincinnati, It's still there after 3 months without a vehicle.

They said, it's our fault. REALLY? We have to pay for the engine, eventhough it's still under warranty. There were no indication about the engine, Our suv couldn't pick up any speed we were parked on the side of the road for 3 hours in the dark.

We need a contact person for getting this resolved. Why are we responsible? Don't want to spend money on a lawyer. What's my next options?

I took my 2023 Kia Sportage to H&H Kia in Omaha, NE for Service as my factory remote start was not working on the key fob as well as the Kia Connect App. I was advised they would take care of it and here we are 45 days later and I am the one that has to reach out to them for updates.

The dealership continues to advise no one knows how to repair this and they are at the mercy of the KIA MFG to guide them on next steps. They claim the entire comm's (screen) had to be replaced?? 45 days is way to long to not have some type of resolution.

I continue to wait however my patience has run out. Per my state if the new vehicle is in the shop for 40 days or longer I am allowed to start the buy back process from the manufacturer. Can someone please just give me some sense of confidence this issue is…

My complaint is I leased with kia several times bought my last kia in Oct my title was sent to the wrong address and I'm am still waiting for a duplicate to be sent to me I have called several times and received multiple explanations I would like this resolved spoke to your title supervisor and have not been able to help my name is dominick cavaliere acct # 1914286145 2019 kia Forte

I bout a 2011 Kia from Carmax and financed it through Santander Consumer USA. I still have over $4k in monthly payments. I keep maintenance on the car . Driving home from a doctors appointment the car stopped running. I tried to start the ca, it sounded like it would turn over but never did.

I had the car told to Kia in Braintree, Massachusetts. 00 engine!!! I was told a cylinder was faulty as the cause. 00 before being able to get another car? I am highly disappointed with Kia for this issue!…

Tell me why I should have to put a 4th windshield in my 2019 Niro. Windshield cracked again wind no rocks or debris that was seen or heard hitting window. Seems to be a issue being that all are in the lower passenger side every time.

Could I get a complimentary 4th windshield due to the glass issues KIA has and law suits also out there. Thank you KIA

We purchased a 2017 Kia Sonata almost 3 years ago now and I would say half of that time we have been fighting with the dealer as there is a big oil consumption issue with this vehicle. I'm constantly taking it in to have the oil topped off every couple months. They have checked a few things but what they are telling me is that I have to drive the vehicle until I hear a loud knocking sound, to the point of ot breaking down or if the engine fails. They did an oil consumption test after 1,000 miles and noted that the oil level was very low.

My wife drives this to and from work amd she is deathly afraid of stalling on the interstate in rush hour. The oil light is flashing more and more now after having it in the shop in November. I would like for them to just replace the engine and not risk…

I am a Kia owner of a 2021 Kia sportage , I recently got my car back the past thursday from atempted theft, on this morning the same thing happened to my car even with the wheel lock. I am very disappointed that kia had not tried to resolve the issues of all the atttempted or thefts of the cars, I paid 500 deductable and have to pay another, which is not fair to me. So what are you doing for all th e people who are victims that they are acutally showing how to steal your vehicles

Case 15256023 have not heard anything

My leased 2020 Kia Forte was in the shop with an electrical issue for four months. I paid my monthly payments and insurance during that time. On the advice of my leasing company C Harper Ford I filed a complaint to get a refund from my payments since I did NOT have my car during this time with no fault of my own.

I never heard back and cannot get anywhere by calling. Worst customer service ever. I have five payments left and after next month I will NOT MAKE ANOTHER PAYMENT so I will get my own refund. Maybe then someone will get back to me.

95 for each monthly payment I make, and to be treated like a debtor every time I call, you tell me this is an attempt to collect a debt, and I am current on my payments. There is nothing wrong with my account its the same account that I have paid my last 5 payment with, but you cannot seem to find it when you ruin the payment automatically.

I went on line to make sure the information was correct and it was, come to find out your have my old address a corporate, apparently when I updated my address on line, you did not get that information and ran my payment a second time using my old address.

95 to make my payments on the phone, as i have not other choice, because of your incompetence, I am penalized, You make it nearly impossible to make inconvenient to make payments and charge me for…

The dealer in Chatham tried to screw me two times. Once with ridiculous prices and then withholding the wheel lug key for my wheel locks. They tried to charge me $280 for "labour" to reassemble the car after inspection with new brake pads.

They had many excuses for the up charge but after arguing this, they "consulted" the technician and waived the extra charge!

I have a 2018 kia soul with roughly 43k miles. Oil changes were completed at the dealership except this last one which was done at an accredited shop. The engine blew while driving and there is a whole in the back of the engine block.

This happened the first week of January. I called 4 different Kia dealerships and no one could get me in until the 13th now today I’m told they are waiting on Kia to determine if warranty will cover it. This whole time I am workout a vehicle for work and have to wait longer.

And I have extended warranty on the vehicle. I will be filing a better business complaint and much more. This is not a cheap car and is ridiculous this is happening. All the dealership stated they are backed up because of all the engine issues yet there’s no recall !!!

2013 Kia Optima XL, purchased new. 1 owner, me. I complied with all recommended oil changes and service updates at the dealership. I returned for 5-7 recalls as directed. Now the car leaks 1-3 quarts of oil every 3 weeks.

I took it to my local dealership, Ron Tonkin Kia. I advised them of the leak. 00 and said they were not sure if the work they did would stop the leak. I returned the car and spoke to the service manager.

He suggested I sell the car, get rid of it. I believe that advise was inappropriate consider it is YOUR product. Today, I went to another mechanic, Kars Automotive, for a second opinion. He advised me that the Kia GDI engines are notorious for leaks and for Kia not fixing them.

I BOUGHT THIS CAR IN GOOD FAITH, PAID IT OFF, AND FRANKLY, I WOULD LIKE TO DRIVE IT FOR A…

I have a 2022 KIA Sportage which has an issue with the air/heat distribution inside the car, specifically when foot flow is selected the air/heat goes to the middle of the compartment. I asked KIA Nalley service dept for help and they told me that I have to live my car with them for one week (to maybe 1 month) for checking!??!! Furthermore they have no curtesy car to offer and they told me to rent a car at my own expense during that period!!??!!

Living aside the outrageous timeframe offer for a SIMPLE check with the car in the WARRANTY period, I find absolutely unacceptable the level of service provided by this dealer! They were very prompt when they leased the car to me and went out of their way to shuttle me back and forward prior to getting my car, now they just don't care anymore!…

My 2012 Sportage Turbo had check engine and loss of power. Took to Kia dealership and they said to replace Wastegate on Turbo. Although I had extended warranty on Turbo they only replaced wastegate. Charged me $1495 10 days later, check engine and loss of power again.

This time they say it's whole Turbo. My warranty covers it. Gets fixed. Pick up car. 3 hours later, check engine and loss of power again!! They say it's Muffler now! Charge me $600 but do labor for free. I go to pick up car.

Doesn't even make it off lot!! Check engine and loss of power! Before all of this. I complained to management. They told me I can take my business elsewhere if not happy!

Also the GM of Kirby Kia hung phone up on me and said I can take business elsewhere as well. Alot more but 100 words isn't enough.…

I had an accident in late January 2022. Had to have a rental car for the period 1/29/22 thru May 2022. I am under warranty with 42000 k and my Kia collision center was unable to accept my car for repair until around 3/16/22.

I'm under warranty, no cars available at all. I am trying to get the Kia warranty to reimburse me for 942. since it is still under warranty as I only have 42000 miles on a 60k warranty to help with rental costs.

The Kia collision dealer paid for one week for rental. The carwash out of service from 1/29/22 until late may 2022. Kia owes me $942 for reimbursement for rental and despite numerous attempts to send documentation I have never received reimbursement per their warranty. Legal action is next

Dear Sir , I am writing this complain about the poor quality of product fitted in my new Kia saltus car. I have purchase my car on month 15th Sept 2022 . 000 for genuine accessory. After few days two sides of my glass side chrome also same issues and I have raised this complained.

Then they suggest please come to our service point we will fixed it. we trust the international brand but the service and quality is poor standard. Its really horrible some one will go and fix every time why i would leave my work time drive 30 KM for fix this.

I have enclosed few pics for your reference. Partha Sarathi Sahoo Mob +91-9040902188 V Reg Number :- OD02CC0800

I was called by yesterday around 4:50pm by collections due to Kia. I informed collections that the payment they were speaking of was paid over the weekend. I asked him why my wife is receiving multiple phone calls on a Sunday from Kia.

I told him that I called the number back and it said Kia customer service is open Mon-Fri. I asked why are we getting calls on the weekend before 9am. This is ridiculous. I am current on payments. I actually make $400 payments a month versus the $377.

He gave me the number for Kia customer service 1(866)344-5632. I called that number and waited on hold for about 5 minutes until I got a representative named Rebecca or Becky. She was not real nice, she did not seem to care about my complaint.

She put me on hold for almost 25 minutes then came back on the…