Kia

Good Day I hope you are well i want to put a complaint against one of your dealerships in Pretoria - KIA Wonderboom

I took my motor vehicle to them a few weeks back. My motor vehicle broke down and they forward me a quotation (Attached) with the report received from KIA wonderboom

Now my Complaint is as follows:

The quotation and report do not correspond to each other. The report indicated that the only problem with my motor vehicle is the thermostat housing and head gasket that was broken.

Attached are photos of how I received my motor vehicle back after I paid the stript and quot. I'm very disappointed how this was handled. I have communicated with the Workshop manager and the General Manager and not one of them responded with an answer as from October 2022

They also put all the oil…

Bad customer service at Chantilly Kia Va. damaged a part on my car while in for service and refused to take accountability. Service manager was very rude. Bought the car there and had it serviced there for the last ten years but no more.

My wife and I are ready to buy a new Kia but not from them. I hope there happy not taking ownership over a $30 part.

Purchased a brand new 2019 soul in 2019. At 85,000 noticed it was using oil. Took to closest service center 45 miles away service center required consumption test. At end of test was told to submit proof of oil changes.

Because I had done them myself and wrote them down and included oil and filter purchased receipts, I was denied claim and refused engine replacement , which is what Kia recommended.

Horrible staff in service dept. very unprofessional. Ignore you then talk amongst one another in front of you like you are not there. Walked away and i had to insist on speaking to manager finally after trying for a while.

If i could do review with 0 stars I would And suddenly after always paying $40 for an oil change it more than doubled. They dont tell you until its time to pay. Now supposedly only synthetic oil can he used after using regular oil since 2019 with same kia sorento

October 6th my Kia Soul 2015 had engine failure. Towed to Abbotsford Kia and they were very helpful. I live in Saskatchewan so they supplied me with a rental car. Very nice for me. A new engine was ordered and the car is ready to b picked up Nov 8th.

Kia Canada refuse to get my car to me in Saskatoon so I have to fly there and bring it home at my expense. I will b driving home on dangerous snowy roads because my winter tires r here. If something happens I will b contacting u again Was very happy with my contacts in Abbotsford at Kia.

Hope all goes well with my trip home late November because I am out of the country until then

2018 kia soul,78,000 miles new , l have run out of oil 3 times over two years. They have check twice and now for third time and found nothing wrong. Oil change a month ago, and last Friday no oil with dip stick.

They said l have go thru your procedure again. I bought a Kia before over 100,000 no problem. A worker there said I must live a the dealer THANKS

My 1st payment made on time. KIA finance claimed hadn't recieved it. Your associates was rude and wrong. We called next day pymt was processed days before. I'm 72 never been late on anything ever. Very insulted by KIA will never buy recommend you to anyone.

Will be completely paid for in 3mos. Never been so insulted in my life

I’m Annette Lyles I have not hear anything from Kia about my car it’s been 2 weeks no one haven’t call or wrote me about my car I need Transportation to get around please call at 251-325-8729 thank you

I purchased a Kia K5 Sept. 13, 2022 and it has been at the dealership in the service department since Sept. 27, 2022 waiting on the part. I was not getting any feedback on the progress and was told it should be done October 25, 2022.

I went there today November 3, 2022 and they are still waiting on the part. I am on hold with Kia Consumer affairs and have been on hold for about 55 minutes. I am trying to be patient however, I am feeling very frustrated that I haven’t been able to talk to anyone on the phone yet about my situation with the service I have been receiving from Kia.

I am not feeling very valuable thus far with my Kia experience.

I had an oil change today it went okay I also have them do a check engine test on my car that had a check engine light come on on the 12th of October the code was p 0 3 0 3 they told me that they could not do anything about it because the check engine light was not on and plus the man who was there said I shouldn't have bought the car if I can't pay for it I'm getting pissed off at this car cuz it's a piece of s*** and

my name is John t a w n e y

I purchased a 2023 Kia Sportage and it had a shimmy when I am going around 65-70 mph. i was told it was probably just the tires warming up where it was cold. I have taken it back to the dealership twice to try and get the problem fixed to be told that they have rotated and balanced the tires and have did all they can do.

I ask what am I supposed to do about the problem to be told that they don't know. I am very upset with the service I received and if I'm left paying for something that was messed up when I purchased the vehicle that has a warranty I will never purchase another vehicle from Kia ever.

Kia needs to replace my 2017 Kia Sorentos engine the engine is covered under warranty and will be covered however You want the customer to pay for the rental how is that even fair for the customer?? Kia will have my car for at least another month in half totally having no car over 2 months.

Anything covered under a warranty should be taken care of through Kia and the customer should not be putting out any money whatsoever this is poor customer service OK I should be taking care of their customers any other company would’ve given them a rental on their dime from day one. This is poor busy on Kia

Purchased a new Kia Saltos in South Carolina. The only key that they gave us was defective and we have been trying to get this fixed for several weeks. Brand new car. Just get the runaround from the dealer. Very frustrated nobody really to contact.

We also found out that our trade-in was never paid off so we got a car payment withdrawn and were told by the dealership although they got us a loan that we’ve never signed a credit app. The most ridiculous thing we’ve ever been through.

I have had no heat in my car except two vents the rest all blow cold air. Kia charged $2086 to replace a heater core and still not resolved and saying there is nothing else they can do. Fixed radiator to still no heat and found a foreign substance causing blockage since my engine was replaced and not taking accountability as I have had all my service done there.

Poorest customer service, I am out $2086 and still no heat and a substance now supposedly causing damage

It's been 6 months and I am still waiting for reimbursement on a rental car that I had to pay for while they were fixing a recall issue. Now the car is breaking down again.

I have been trying to get a fob key for my 2021 KIA ever since I bought the damn thing & nobody can get one for me. If you don't try to get me one this will be the last one I ever buy & I will tell all my friends about your service.

com This is the last time I am going to try to get one. Sorry, I am pissed!

Hello, My name is Kaylee Short. I just wanted to share with you the experience my husband and I have recently had with our 2019 Kia Optima. We live in a rural town in Illinois and went to STL in Missouri for a weekend getaway and wedding on October 8th.

We paid for private parking in a parking lot managed by S&H parking solutions. When we went to get in our car on Sunday October 9th, it had been stolen. Unbeknownst to us, this appears to be an epidemic happening in all larger cities from teenage thugs that refer to themselves as the KIA BOYS.

I'm sure this information is not news to you.

However, the way that this company is handling the issue is repulsive. My husband just purchased this vehicle 8 months ago. He has full coverage insurance. We paid for the parking spot. We locked the…

The Spitzer KIA Cleveland, OH location is extremely disappointing giving me a lack of service, lying to me about when it will be worked on, a lack of care about my situation, and no motivation to have any kind of customer satisfaction.

My car was towed to this location after my engine failed on my 2014 KIA Forte on 9/30/2022. Jake the person they assigned to be my support contact said he would have someone look at it and be in touch soon. One week later and I heard nothing from anyone. When I called them I could not get ahold of anyone in the services department and gave my information to call me back multiple times over several days before I talked to anyone.

Jake mentioned there were 8 towed cars ahead of me in line. 2 weeks ago I tried calling and had to wait to be called back and…

Overcharged for vehicle’s monthly payments. While my family was in the vehicle, it started making loud noises and smoke coming out of the hood and back of the vehicle. SUV shut down in the middle of a busy road risking serious accidents w my baby niece and daughters inside. Dealer stated engine seized.

Vehicle has been in the shop over a month. I have been leaving messages to find out status to no avail. I have been without a vehicle since.

I had to scheduled an oil change two weeks ahead of time. I drove 25 miles on way to arrive on time. Just pulling into the lot is difficult because of the number of cars inline to the service department. I spoke with the service writer James Sok and told him I had an appointment at the VA Hospital and wanted to make sure that I would be able to make the appointment. Even though James was very pleasant, he said could I come back after my appointment. I told no, this would make my trip over 100 miles round trip. I asked why do you make appointments if unable to complete. He said he agreed and I left. This my second Kia and I must admit that I'm very dissatisfied in your service. I would appreciate a response.

Thank you,

Alvin Hoffman

I only had the car for 1 1/2 had a back tire explode & shred while driving normal Kia road side assistance was horrible hard to understand unable to provide service at all blowout caused damage to the back of car & body It’s a Kia EV6 made out of paper

In May 2015, I had to get a part replaced on my 2014 Kia Soul, which was covered under a factory recall. After waiting a month and a half for the part to come in, Kia agreed to reimburse me for my rental and towing costs, and they told me it would take about 45 days.

It has now been well over 100 days, and no check. Every time I call, they tell me it's still "processing" and that they've had delays. I don't buy it. Folks, it literally takes seconds to print a corporate check.

There is simply no valid explanation for why it could EVER take this long just to send a damn check. I've got expenses that I'm counting on that money for, and they just don't seem to care.

I took my 2016 KIA Sedona LX in for overheating. Service mentioned that coolant was dry but not leaking. That should have been the moment to run a block test for internal leaking. But instead a part was replaced and coolant added. $1000. Ridiculous.

Out the door 9 hours later at the very end of the day, I get down the road and it happens again!! Gauge was going up to total red and back down. Next visit I was told that the thermostat was sticking.

Again all day for a 1 hour job. $890!! I know that was ridiculously overbilled but just wanted my van to go to work. And yet again!! Red zone overheating!! I took it back, and a couple hours later they called and said to come in.

The engine needs to be replaced!! Admitting that they should have caught it right away before further damage. They were…

Today the alternator went on my Kia Forte. We had it towed to the dealership in Manahawkin NJ. I called the dealership asking about a loner. I explained my husband has to go for his chemo and we need a car.

She said the best she can do is to put us on the list. Chances of getting a car were slim. I called the main corporate number and the person was so rude. bring the car to a dealership with loaners available or to pay for a rental out of pocket.

I told her again that my husband has to go to his oncologist but she couldn't care less. I told her that when the engine blew the gentleman that helped us got us a loaner car immediately. She repeated again my options without any compassion.

Because of my husband's illness, we drive very little. I am so sorry that I purchased a car from Kia.…

I've requested the ST-556 -LSE form from KIA 3 times now. After several hours on the phone with numerous inept people, I still don't have the form and my new bank doesn't have the title yet. HORRIBLE!!!!!!

ship is no help Kia connects is no help I need help or I would like my seats replaced with ones with no tablets and a couple of thousand dollars refunded

THE WORSE experience I ever had with a dealership AND the customer center. They will mislead you and lie to you this is a horrible place I am so greatly that it didn’t worked out for me to buy a car from them! Thank god!

my complaint with KIA is how i was charge for a starter and labor. KIA replace the motor and then i was told the stater was bad. the labor should have been free since the motor was out and you have to put on the starter on any way.

nobody was able to explain that to me.

I have brought my Kia into Kia DTLA multiple times within the last three weeks for Engine light airbag light they told me they replace drivers side airbag passenger airbag gave me my car with tire sensors on wheel alignment off they pass you around playing phone tap no one gives you updates or information on ny car advisors never in Gabriel can’t never talk with him over phone managers are always away in meetings horrible customer service

On 9/22/22 my car ck engine light came on flashing code p1326 came up instead of Kia using the lifetime warranty on and replacing me motor they changed the knock sensor took car home ck engine light came back on now for p0326 the motor started making weird noises and smelling like burnt oil took it back to Kia they tried telling me the Knock sensor wasn’t connected correctly the noice was from the exhaust and i just had my oil changed 7/27/22 and

I was already a quart and a 1/2 low they were going ti just top off the oil and send me on my way well me and Cassie didn’t get along she had no clue what she was talking about and she kept changing her story when I was pointing out the truth now she is trying to get my engine replaced through my extended warranty instead of the lifetime warranty…

Keep getting the same old run around after signing the settlement letter 90 days ago to this day. I just reported to Consumer Affairs and I am ready for an attorney if anyone knows a good one who can represent me for the mental anguish and money due to me.

Just posted this on Consumer Affairs: I own a 2015 and 2020 Kia Soul. The 2015 was recalled and the engine blew 11/24/2021 stranded my son in the middle of nowhere. $100 Tow to Carriage Kia. Spoke with Kia, told me they would reimburse me what I spend in Uber/Lyft/Rental Fees.

The car was there for months and the amount to make it to work etc. was $3100+. They sent me a reimbursement letter on 6/30/22 which was immediately signed and sent back within minutes for $2800+. To this day I get the repeated story of it is still being…

I did a single payment auto lease (2yr lease paid in full at the time of taking possession of the car in April 2022. ,Paid a little over 10K in a single payment) The lease buyout amount of $17,553 was good until March 2024 The Car was totaled 5 months after getting the car.

USAA the insurance company settled as a total loss for approximately $31K. Kia Finance instead of asking for the lease buyout of $17,553 on the letter of guarantee they asked for the entire $31K. So not only are they keeping 2 years of lease payments when I only had the car 5 months but they are also keeping about $13k in excess over the lease buyout of $17,553.

USAA stated that they should have noted the lease buyout amount on the letter of guarantee and the remainder would have been sent to me. They are keeping the…

RASISM +NO RESPECT TO INDIVIDUALS + NO RESPECT TO KIDS AND FAMILY + DISRESPECTFUL WORDS= EMICH KIA. (MR. TONY)

The worst day that I have ever experienced. The worst sales person I have ever met in my life time. Rude, unprofessional behavior, intolerable attitude, irresponsibility, hatred attitude towards kids and infants. Such an inhuman behavior I have ever seen anywhere.

Today I went to Kia Showroom with my family to purchase a vehicle. I was about to buy a car, everything else was done. With one more question he told "I am frustrated, I can't answer again, I have already told you" I have replied "Don't be frustrated, there is nothing that would loose for anyone if I don't buy or you don't sell. I did not wanted to have unhealthy, unprofessional conversation with him. He said, if you…

At the end of July I left my 2022 Kia EV6 at planet kia to be evaluated by a technician for an abnormal sound originating from the front end. I was asked by the technician to leave the car for a day or 2 to be evaluated and they would provide me a loaner vehicle to drive around (given 2020 kia rio).

On aug 1st the loaner vehicle was stolen from my townhome community and I filed a police report. The police informed me there has been an abnormally high rate of kia and Hyundai thefts because of the “kia challenge” on tik tok which allows people to easily steal these vehicles with only a USB cord.

Kia was informed of the theft as well at this time. My vehicle remained at kia and the technician determined that a new front electric motor was required but this part was on back order and they did…

Customer service is horrible at Power Kia Salem. I understand that they are short staffed.

However I left my car a week before my diagnosis appointment In case they could work it in earlier. 1 day after the appointment I called to find out what has happened. No answered so I left a message. No return call so I called the next day again.

I was informed that the person I had checked it in with was no longer there and they would have to find the paperwork and he would call me back. Today is the third day and no call. I finally got someone on the phone and she found the paperwork. Still no diagnosis started. Grrrr!

I took my car into East syracuse NY for a recall. A week later my remote start wasn't working. After the service argued with me that, they didn't have my car for service, I had the invoice. They wouldn't look at it again and told me to call an installations place to look at it.

This place has the worst customer service, I will never buy from them again.

Took car in with flashing check engine light. Found out that Kia engines have an issue with excessive oil consumption, and not only have I been losing oil, but the excess oil burn had clogged up my catalytic convertor. My vehicle was still under the extended warranty that Kia had issued for the problem.

We started the process of testing for excessive oil consumption. After several 1000 mile checks and tech testing, we have discovered that I was eligible for engine replacement, and was told it would take about 3 days for Kia to respond. maybe.

No one from the service department contacted me regarding this "change". No one reached out to see what else we could do. I left a bad review for lack of contact, and within a few hours, Justin the service manager called me.

He then told me he…

I'm very disappointed in aAudry or Aubrey in sales. Sh lead me down the wrong path, a wild goose chase. I called specifically to ask if Kia aufenburg could help with a title, waiver with a seal. She said oh yes I'm sure.

I said are you positive before I drive out the way to take care of it. Once again she assured my they would take care of it. Well, I get there and the gentleman was helpful and polite. Unfortunately he couldn't help in the area I needed.

She has cost my time and gas money. I'm very disappointed. She doesn't need to be on the phone telling no body nothing if she don't know shit. She started out helpful but I guess I called to much so she stopped answering the phone.

She finally answered and said you keep transferring me and the mailbox is full. So, that's when I said…

A month ago I had an issue with my car and found out kia doesn't provide cars to use, if car needs to stay for an extended car repair. Today I went for inspection, even though I was 4th in line, apparently cars are allowed to bring them the night before.

Which of course just ignores the first come first served for inspections in VA. This service center (Suffolk VA) sucks. Oh, so now the wait is five hours!! Ridiculous

my 2015 kia optima need a motor and was replace but in the process service tech. found out the starter was bad . i ask how the starter was bad, car just stop with my wife driving. 00 dollars. I tried to talk to the manger at bulldog kia i have not receive a response from him or her.

This is a bad look on bulldog kia. i enjoy my car i have had no problem with my car but bulldog kia i will never buy a car from them. i will travel out of town before i buy a car from them.

Riverchase in Pelham, AL sold me a brand new 2022 KIA Niro without working seat belts (both front and back). I didn't realize it until Friday while driving to Atlanta and checked the back when I arrived. I called Riverchase to ask for an appointment to get them fixed as this was a safety issue, the service advisor told me I had to wait 3 to 4 months to get an appointment.

Safety issue, not their concern, it was MY problem. I heard them loud and clear. When I called the corporate office, she told me I could take my vehicle to any KIA dealership for repairs. Riverchase never shared that information.

Why not is my question.

Needed assistance with my Kia K5 rental car due to the fuel door being locked. I called for this issue while in South Carolina and received help.

However, while in Virginia I asked for help and received no help whatsoever. Caller was rude and unprofessional, he tried to get me a tow just for a locked fuel door??? Really pathetic! The number was 757-995-3679! Do not EVER handle business with these scumbags

I NEVER want to purchase another Kia again. I am trying to get my engine replace due to the recall on my 2017 Kia Sportage engine. Kia Customer Care Center Is refusing to fix this recall on my engine because I didn't get the previous safety product improvement done.

I was unaware I had any improvements that needed to be done. I asked the CSR when the notice was sent, they said it was sent June 2019. During this time, I was displaced from my home due to my house being damaged from Hurricane Michael.

A category 5 hurricane that destroyed my house making it unlivable. The CSR had no sympathy and just stated well it’s your responsibility to change your address. If the city I was in was damage and there was no adequate living, and I am not living in a particular area, there is no way I can…

er service man very rude snatched the file off Kaine desk it's been well over 60 days my car has been at mentor of kia they said they don't have any loaners obviously plenty has came back car was on fire due manf reca defective parts no warning g sign daughter was locked in vehicle due to electrical issues car would also cut off not even knowing y my engine light never came on replacing headlights when roll up window lights would dim and

tyranny seem like it picked up I wa ant justice this is not right I have a 1 and 2 year old who has asthma wtf I have every reason to be pissed we can't even make it to the doc

Hi. My name is Narmin, I'm from Azerbaijan. In 2019 I bought a Kia Rio X Line, Ban number Z94C351BBLR069413, Engine number G4FGKW470340 From Azerbaijan Kia Motors (official distributor of Kia Motors). They gave me a 5 years guarantee or guarantee for 150 000 km.

Month ago my car's monitor stopped working. I took my car to Kia's service. but they didn't understand what the problem was. And they promised me to change the monitor for a new one. After a month they told me that the Koreas manufacturer didn't produce monitors like this because this model of Kia is restyling.

What can I do in this case? Is it my problem that such a big car factory, restiled the model of the car one year after its issuance? How can I trust your company after this? This is a reason not to buy Kia

KIA Dealership in Glendale CA. I had brought my 2021 SELTOS to the Service department 3 different times for the same issue. My vehicle has a recall and I was having the same issue as the recall. The first 2 times that I took my vehicle to the dealer, I was told there is nothing wrong with it.

The 2nd time, they had my car for 3 days and when I went to pick up my car, it was very obvious that they had not even looked at my car, let alone figure out the issue that I was reporting, I had to wait at the dealership over 2 hours, while they were coming up with excuses as to why my car was not ready for pickup. The vehicle continued to have the same issues until it stalled again and this time around the Check Engine Light came on.

Took the car back to the dealership, and this time they couldn't…

My granddaughter needs a car for college and she likes the Kia Soltes. I thought I would check around to see if I could help her get some kind of a decent deal so I called Kia Selbyville, DE. They have 2 coming in 2 weeks, so I asked before I make the long drive is there a chance of paying sticker price for the auto. 00 over sticker price.

Talking about taking advantage of new and existing customers, WHAT A SHAME. I cannot believe you as Corporate Kia, would allow these dealers to abuse your customers, YES YOUR CUSTOMERS, NOT THE DEALERS. I am 75 years old, a retired former Corporate Director of Sales for a large company.

So much for a college child to try and own a Kia, what this dealership has done to your brand is remove thousands of customers from purchasing you vehicles. I asked one…

My car has been in the shop for 2 weeks today is the beginning of week 3. My car is in "failure". I have a bumper to bumper warranty and had the knock sensor update done so my engine should be covered by Kia as well.

I am told if I want a rental it will be customer cash pay because Kia doesnt have any loaners available. And they cant send a claim to my warranty because they dont know who is responsible yet. Even though my issue is the same as hundreds of other kia drivers.

The staff at Bosak Kia has not kept us in the loop we have to continuously reach out for info and basically keep being told the same thing. They are trying to figure out why it happened and who's responsible.

It took 10 days for Kia tech to get back with the dealership to tell them to tear down the car to check OCV…

7 yrs paying for my car. I called to split my payment and I was given the ok. I asked if it would mess up my credit doing that? She told me as long as I pay it on the dates I told her, I'll be fine.

My credit report said I was late 25 times. The lady I spoke to said paying 2 weeks in a row would not hurt my credit. I was lied to about the cost of the car. I could have gotten a new car for what I was charged for this car.

00 for a 2012 Kia soul. Took 6 yrs to pay it off. 00 for the rest. Today, I asked for a hitch for my car. I have a mobility scooter to put on a car carrier. 00. ARE YOU CRAZY??? Just for a hitch??.

You people have been robbing me for years. I've been lied to over and over again. 00 for a hitch. I think you should give me that hitch and the cost of labor for free. I let…

200 buck to do a 5 minute job. What are yall smoking. It's not in a hard location. Ya just want to rip people off.