Kohl's

I have been locked out of my account due to too many incorrect sign in attempts. Each time I call they have me reset and say wait a couple hours. Three times and I am still locked out. They don't seem to know what to do.

I've spent way too much time on this and may just close the account if it can't be resolved soon.

I was given a gift of a blender and after using it daliy one of the blades broke off. I took it back to the Kohl's store in Cedar Hill , Texas for a replacement or a store credit toward another. 00 dollars. 00 dollars.

At this point, i am really getting discourage with how they are having me to run back and forward. 00 dollars. 00 store credit or not! He gave me the express that I was a bother to him ,because he seemed to want to go back and do something else!

I have an account with Kohl's and I really am condsider closing it . My husband was with me and he also have an account and feel the same way as i do . I realize that it was a gift and I didn't have a reciept, but I was willing to pay the different, but not to have been told go get this one oh no go get this one.

Afterward making…

bought towels on sale on june 6, 2019....after one washing, seams are completely frayed. I shop at Kohl's all the time and never had this experience before. towels 400928045679 just wanted you to be aware of this.

Kohl's charged a bank account that they had on file for $1.33 - this was not only not authorized but they had a bank account on file that has been closed for over 5 years. All they can tell me is to call my bank? What bank? I have no account there any longer.

I've been on hold almost an hour with your Phillipines office; I cannot get a supervisor to answer the phone call.

Debi Glick

I used to love to go to Kohls shop there enjoy all of the Jennifer Lopez, Vera wang, etc. The last two times I went there was a sales girl who was very heavy in weight and was condescending And soon as you turned your back on and it was like she would take your clothing and put it back up in the store .

I had to go to the restroom I asked her would you please put these come back and try them on and she said I’ll lay them on this table here and I said OK. I came back and she had a removed the clothing from the area I turned the corner and she was putting them back up real high.

I had to get one of those little tools to get the damn shirt down for me and she was putting them back up well that really upset me because you know when you gotta go the bathroom I couldn’ take them even though…

April 26 2019 I purchased a Madison bedding set after spending an hour or more looking over the selection . I was very excited as this was a surprise for my husband. I got home and the bed skirt was missing.

not only was the bed skirt missing there was a small toy in the center of the bedding. And then I smelled it and it had been used. I am very upset that this occurred as not only did I spend several hours going to the store I then had to go back the next day to return it.

So much for a surprise. Then I spent time looking for another set because the one I purchased was out of stock. I am very disappointed over this situation Vestal NY location. Barbara Paugh 2 Eva Court Conklin NY 13748

Shopping on Good Friday. You would think your stores would be prepared for a busy couple days.

First check out line had 3 cashiers with approximately 12 people in line. Walked to the other side of the stores and there was only one person in line. 2 cashiers. I still waited 10 minutes. One cashier was moving hangers, etc.

couldn’t she do that when there aren’t any people in line? This was the Madison Hgts, MI store on JohnR and 14 mile.

Kohl's Credit P. O. Box 3120 Milwaukee, WI 53201-3120 Attn: Office of the President

Rose OConnell 47 Brennan Road Amston, CT 06231 (860) 305 1434

Re: Monserrate Sanchez, Acct. Ending in 1653

To Whom It May Concern:

I have been trying to resolve a problem since on or about the end of February regarding my mother's Kohl's charge. I contacted Kohl's credit to informed them of an error I found regarding payments being processed on my mother's charge acct. after her passing. My mother passed away on October 20, 2018. On October 22, 2018, I contacted Kohl's to informed them of her death. I was assured her acct was closed. I went online and took off my checking acct # and I thought I canceled all future payments.

Apparently, it did not go through, under the circumstances I may have made a…

First of all, I placed several items this morning in my shopping cart and then added a 30% off coupon. I checked and double checked the coupon to make sure it was valid. It was fine there should not have been any problems. 00 off.

I hit the customer service chat person and they couldn't figure it out. I waited, waited, waited and they still could not figure it out. Kohl's lost my order. They have the worst customer service I have ever seen. You cannot even send them an email, It is not possible.

I think I will stop shopping at Kohl's all together. That is some sorry service when you can not even access them via email to voice a complaint. People should just stop doing business with these money hungry stores that will not offer customer service.

As a regular shopper in khols with a kohl's account. I went to kohl's tonight to shop, was followed around the store so much so until one of the workers brushed against me as she walked by without speaking or excusing herself then

as I walked to the counter she asked me how I was doing today, even though it was night; and as I came out the store noticed that police were called, which then left after they saw that I had my receipt for the items that I purchased.

I have never shop lifted in my life and nor do I have a record. I felt insulted as if they didn't want me to shop there. I understand why people would prefer to shop online. C. is not good.

i had 2 separate online orders, got emails confirming orders and saying ready for pick up, must be picked up by the end of day on March 19. I went to store and they had no knowledge of orders. Spoke to kohls customer service and could do nothing and told me to call store which I did. Same service associate I dealt with answered and again no knowledge of order.

i am now back on phone with main call line and getting no where.How difficult can it be to cancel an order!!!! They just told me to call the store again! So now i'm on the phone with the manager and finally someone with a brain has cancelled orders. I will NEVER order online from Kohls again. I spent more time trying to cancel these orders than it took me to get to the store and make these dam phone calls. What a huge waste of my…

Recently, I found a, misplaced, Kohl's $25 gift card given to me some time ago. It was still attached to the original card board holder. Saturday I shopped at the Kohl's in Pueblo, CO. 90. I had no idea it's value would decrease.

The cashier suggested I call you and get more information but she didn't realize I needed the card. I kept the holder where it was attached. Bar code #7675018164. When I called customer service to inquire about the reduction, I was informed she could not help me unless I had the card.

The customer service rep thought I used the card while it was still attached to the holder. I ALWAYS remove gift cards from the holder. I have been a Kohl's customer for years and your customer service has been excellent.

This has been a very unpleasant experience and I plan to…

Today myself and my daughter stop at Kohl`s on Lohr Drive in Ann Arbor, MI to return an item and buy things for my son. We went to the customer Service for returns. When my daughter wanted to check out her only item SHE (the associate) throw away in my Daughter face the item and she( the associate) said that to us that she has a line waiting.

She refuse to serve my daughter, her behavior was unacceptable and the associate was prejudice. I hope her authority will make her accountable for her actions and fired her.

I am concerned with the excellent shopping experience I have continued to have, at Kohls location Arden way,. I have been helped by staff as follows; Irene and Lili at register; Lava in the shoe department and Catherine floor manager.

I don't shop often only three days a week at Grandpa Kohls store. My Daughter loves the variety, my companion loves the selection and I am very happy with the hands on direct help I get on item location, checkout and purchase.

I have not had such a exciting time spending my time shopping. I am going to continue to only shop at this location, I am concerned that the staff that helps us may be promoted to other locations or corporate, and I would lose this shopping experience.

This is in my opinion the best concern a customer could have. Thank you for your…

On Saturday, March 2nd, I stopped into the Lakewood Kohl's store to buy a wallet. At the check out counter, I received an embarrassing shock ... my card was declined! No one at the store could tell me why! It took a couple of phone calls to be told my account was closed for not using my card for 24 months!

I was never notified that it was going to be closed!!!!!!! Needless to say, you have lost a customer! GOOD BYE!

purchase store 0417 Feb #5. 21 purchase. 05 w\receipt. Called store n main office no one willing to take my info for contact to adv when draw is cashed out. Referred me to call tomorrow a no direct contact. Better system required.

Will call store again and hope better customer service regarding my situation. Ps the cashier herself was terrific. The dissatisfaction is the run around to have someone listen.

I bought $160 worth of merchandise from Kohls. That was after 30% off. The smokeless grill was defective and smoke filled my kitchen, so I had to drag it back to the store to return it. I paid $83 for it, and subtracted $20 for the Kohls cash I spent.

I think that is fraud. The $83 would only earn $10 in kohl cash, so that's all I should get subtracted. The clerk seemed to agree with me at the returns desk, but said that was the rule. She gave me a number to call for Corporate headquarters.

I called and Danny just reiterated like a parrot, what I bought and how it was the rule. So I asked him for the name of the president of Kohls and he had the nerve to tell me he didn't know.

Then he said that because I wanted $10 in Kohld cash refunded, he said I wanted him to cheat his own company…

Kohls in Hutchinson KS. employees discussing how an ape would be better qualified to be in office than the orangutan that is in there now. Joking how he only wants the wall so he can win. That cortez would be better qualified as well.

The managers name is Brian Miller-he is the one who refers to our President as a monkey/primate. I will NEVER SPEND ANOTHER DIME AT KOHLS NOR WILL ANY OF MY FRIENDS AND FAMILY.

I spent over 1000 at Christmas on gifts from Kohls. I ordered valentine gifts from kohls Jan 31st plenty of time to get here. The order was placed and they said I should expect Feb 6th the earliest and Feb 11th the latest. I have not still received my order, (that incl 20.00 gift coupon kohls cash) I called and got transferred at least three times. Then I kept getting new phone numbers of who to call! I finally got someone to tell me my order was cancelled! I never cancelled it, and never got an email stating so!! Such incompetence!!!!! Will never step foot into one of your stores or will order from you again. But best of all, I will make sure and let everyone I know and more, how incompetent your staff are!!!!

Ursula Cooley order no 5897690555

I havent checked yet, hopefully i wasnt…

KOHL'S PUT A 30 DAY LATE ON MY CREDIT REPORT. MY PAYMENT WAS SENT BY BANK OF AMERICA BUT KOH'L SENT IT BACK BECAUSE ON DIGIT WAS OFF BUT MY NAME AND INFORMATION COMES WITH THE PAYMENT. THEY DID NOT ALERT ME THAT THEY SENT MY PAYMENT BACK.

I WILL HAVE TO TAKE THEM TO COURT TO GET THAT 30 DAY LATE OFF MY CREDIT REPORT!

They (Kohl's of Cookeville, TN) play their music too loud, plus much of it is obnoxious, or even offensive. I talked with a manager and was told that they do not control it at the store, and she even made our conversation more meaningful by saying that she "likes the music."

I asked what was more important, that the employees like hearing the loud music, or the customers' wishes were honored. She had no answer for that.

It used to be that "the customer is always right," but those days are gone forever.

I sincerely hope Kohl's goes out of business.

took a Christmas present back for my wife 12/30/18, didnt have receipt wanted to exchange for larger model, store would not do issued me a corperate refund receipt and gave me the 1 800 number to call, i've been trying for over a month to get in contact with your refund department, finally today ive finally got to talk to someone after I had to take day off to sit on hold for an 1 1/2 hrs.

Your customer service in this department is lacking terribly, I heard every excuse on messages, exceeded call volume for day, iclamte weather, and even left detailed message with no response. for being a large corperation as you are this unexceptable and hope you try to correct these problems.

I went into the auburn maine store and wanted to purchase a my pillow, they were out of stock so they ordered a pillow on line for me. In my reviewing my order a few days later I found they shipped this item to my daughter in Colorado and not to myself.

I called customer service and they were not willing to help me at all. They stated my daughter could return the pillow and I would get a refund. Well happy day. I got a discount off of this pillow and free shipping and don't want to wait a month for this item.

My daughter is a busy CNA at a hospital in Colorado with four kids and doesn't have time to return this item. Since it was the store's error, I thought to satisfy a customer you would just order me another pillow at the same cost but no..............

let's not make a customer happy…

I am a 56 year old male who has lost weight, and needed my neck measured so that I could get two dress shirts. The male sales associate I approached in Women's dept. didn't know how to help me, and sent me upstairs to the customer service department to get my neck measured.

The ladies in the customer service department didn't know how to help me, as they didn't have a measuring tape to measure my neck. I was flabbergasted! No measuring tape to determine proper sizing? Am I suppose to rip open packages to try on for size?

I went to the men's department, very disappointed. A sales rep for Phillips Van Heusen was setting up a tie display. Her name was Liz. I explained my shock in not being able to figure out my neck size - especially being in a clothing store!

She pulled a measuring tape out…

Shopping at Kohl's is like trying to win a game show.

If you are going to offer 30% off...HONOR IT! If you are going to give out Kohl's cash...HONOR THE CORRECT AMOUNT. If you are going to exempt some brand names ( Adidas ) and then be told that Carter's "is not as good a brand name". MAKES NO SENSE!

Can't wait to tell Carters how you feel about them. You need to clearly list all the games we, the consumer, are up against when TRYING to shop. Straight forward and honesty would be a good start.

Hi. My name is Yuliya Levchuk. com on January 1, 2019. 90. Kohl's didn't send my items. I contacted them and told them to give me refund or items because I never received any items. They told me to wait until January 22, 2019.

I waited and contacted them again and told them to send me my items or to give me refund. They told they going to give me refund because one of the shoes where not available anymore. But they didn't give me any refund and I contacted them on January 24, 2019 and told them again to give me my money back or send the items.

So, the lady on the phone customer service told me she is going to send me my items. She made a new order. But she never returned the money for the shoes that were not anymore available. Lauren Conrad Women's Fringe High HEEL MULES. 99 BEFORE TAX.…

I have been a loyal customer for over 25 years. I am very unhappy with a recent purchase/gift from Kohl’s and need to complain. I received two pairs of Columbia socks from Kohl’s for Christmas. They are my favorite brand and I have purchased this brand from you before.

This time these socks were very disappointing. I wore them two times and washed them and they are just not holding up. The fabric is coming apart and the brand name is half off. I was going to return them, but felt weird about returning used socks.

But I wore them ONLY 2 TIMES! They should last longer than that! I feel the quality of the clothes recently at Kohl’s has significantly declined.

however I am torn because I don’t want to be…

I am a loyal customer of Kohls and have been for several years. I spend quite a bit of money in the store and always pay my bills in full. I do not understand why I received a 15% off coupon.

At the least I should be getting 20% or more. I am very disappointed in your system.

Dec 7 I paid $50 0n my acct. on line. It never was taken from my bank acct. (late fee 27.00)

On Jan 3 I mailed a check for $100.00 for my acct. It never was taken from my bank acct.??????????

Customer service unsatisfactory as I can't understand them and I doubt they can't understand me.

When this is resolved - I will no longer have a Kohl's charge - and I like the store.

The last time there was a strange problem with an acct. my identity was stolen by Express scripts and that was a big mess, PLEASE HELP

I order on Saturday January 5 online and it did say two days shipping,Iam still waiting. I got email about tracking but does not have any information were they may be. Order from Walmart never had this problem.

Terrible customer service. The fb customer service page is run by no one. they send an email to send private message, then private message robot sends a link to call their call center.

00 off, I would not have tried to use the coupon without prior checking with the floors staff to see if the items I was buying were valid when I got to check out I told that I could not use the coupon.

However when I tried to give some feedback "The Columbus"store (1009) is not recognized. I tried again today to give some feedback again I was not able to complete the survey using the number on receipt, the access code was valid.

It is like you really do not want to know about this store, you have some good people in this store however it is…

58. I had to return the merchandise because it was the incorrect size for the person I bought it for. I went to the customer service desk on 12/03/18 to return the items. ( that info is not on the back of the receipt either).

I had checked that day to make sure my check had gone thru my bank. I was offered a merchandise card or a corporate check to be sent to me they said within a week. I said I would take the corporate check.

It never came, so I called the customer service line-what a joke! You put in all the numbers that it asks for, then left on hold for hours!!! I went back to the store and of course no one could help me- just call the customer service # they kept saying!

I asked to speak to a manager, (did not get his name), he comes out and lets me know he is on his way out and he…

My husbands bought Christmas stocking holders on sale online and when I opened the box this is what I saw, needless to say some are broken. I’ve never seen such bad packaging, will be returning.

I placed an order and immediately realized I had not updated my address. The live chat took 1 /2 hr and she could resolve nothing. I then called and spoke to someone who was able to send an email to cancel the order.

I was told the Kohls cash used would go back to my account and I could just reorder the items. The Kohls cash has never come back to my account. I called and was rudely told to just wait. I still have not reordered the items, two are no longer available in the size I wanted and the 20% off is now expired.

I feel as if I have been denied the opportunity to shop from kohls. Alos, when I called I was selected to do the survey, the man out my call on hold instead of hanging up to prevent me from completing the survey.

99 plus sales tax and we were so excited we finally found something he liked. It was between the red and the black set and he chose the red set. ) After washing the sheets and sleeping on it one night he decided he didn't really like the red set as much as he thought he would.

I went back to the store today, January 1, 2019 and saw the black one was there but it was a buy one get the second one for half price. (Regular price $139) I asked a sales clerk at the checkstand and she said they would take care of it at customer service if I had purchased it within in 14 days and had my receipt.

I had my receipt and went back to the bedding department to get the black set and take it to Customer Service. The gal at Customer Service got a manager. The manager wouldn't even consider letting me…

"fill out our FREE complaint form"?? That's very generous. Okay, I find this to be the case every time (and I don't say that loosely) I go to the Conway, Ar. store looking for jeans. The sizes are all mixed up and the shelves in disarray.

It takes forever looking through that mess and when I do, I only come up with very few pairs of LONG jeans and then, only 1 or 2 of them are a sz. 10. (which is what I happen need) This is including all the brands Kohl's carries.

There are never any employees around to ask questions to, either. and she said they don't stock their own store, that corporate does that! By the way, the cashiers are always very polite and friendly. Kudos to them! If it weren't for all the sales and coupons, I probably wouldn't even shop there. Way over-priced.

American…

During the holiday season (12-21-2018) I was in the South Plainfield, NJ store (#0387). I was there to buy jewelry as presents and noticed you needed to take a ticket for service. There was only ONE salesperson in the jewelry department. After waiting 40 minutes it was my turn for help. In talking to the salesperson she indicated the other person was on break. I thought that was strange since a break should never be 40 minutes and longer. In asking her who the manager was her answers were very evasive. Apparently there is only 1 person there all the time. How can Kohl's expect customers to wait 40 minutes+? I will never shop at this store again, if you go to the East Brunswick store on Rt. 18 they always have 2+ people there and they are courteous!

Store 0387 needs desperate help!

Linda…

I purchased and gave a Nuwave instant pot as a gift for Christmas. She called me today in opening it and found it was used, damaged, and greasy. It looks as thou a dog has chewed on the top. Evidently it was returned to Kohl’s and they did not check it and it was placed back on the shelf. I was totally embarrassed!

Now I have to make a 60 mile trip to the nearest kohl’s to exchange the pot. Hopefully there will be no hassle. They have always been great. I am just disappointed. Returned products should be checked before the person returning it leaves the counter. I have included pictures.

I think they are clear enough to see the damage. Thanks

99. When I went online today to order this item I could not find this item anywhere on the Kohls site.! I called kohls and was on the phone, talking to someone I had trouble under standing, who told me it must be out of stock.

I asked to speak with someone who could explain what was going on. I spoke to a gentleman who didn't really know anything. He said it probably was out of stock. He told me that a kohls in Indiana was the only store that had one.

I live in Illinois and this store was to far away. I asked him if the fryer be available in the future. He was not sure. I asked him if did come in, could I have a rain check it at this sale price less the 30%.

Told me I would have to pay full price. I have already spent too much time on this. I am so frustrated !!!

com for much of my holiday shopping this xmas. In one specific order I ordered a size 5T outfit and received 5T top and 3T bottom. The other outfit I ordered a size 3T and received a 4T. When I called I was assured my correct items would be sent.

10 days later when I called to follow up they had no record of anything being sent out. " Not much support to their on line department. I do about 75% of my shopping at Kohls and this has definitely left me with a negative opinion right now.

I had gone into to Kohl's department store in warwick RI today to pick up mu on line order. The cashier that was working in that department was very rude and disrespectful, Her name was Joan. She was huffing and puffing because they only had part of my order, She then told me i dont know what to tellyou there is only one item here, I stated there are supoose to be 3, showed her my purchase order she then

said well there isnt so next. I asked for someone else to help me she called an associate named Tom he looked and said i cant help you. I was on my lunch break so i said I would like a refund. com.

I get its very busy around this time of year, Howver that is no way to treat a customer. AWFUL AWFUL experience. I probably will never shop at that location again.

Visited your Escondido CA store to exchange an item. There were 2 associates working at the return counter at the time I got in line. One was helping a customer but on the phone and the other was helping customers in line.

When I arrived she had just began to help a customer while myself and another's customer waited patiently. It seemed to be taking longer than usual but having only one person helping customers in line it was understandable. The woman in front on me was elderly and complaining of her back hurting due to standing there for so long.

Finally the woman in front of me was called to the counter. Her transaction only took a few minutes. As I was standing there waiting to be called once the person being helped was done, a woman walked up and got in the pick up line.

I had been…

We have had several items that were shipped to our address. Item 1 was a food processor that was not even put into a box but sent in the packaging as if I bought it at the store. Luckily it was not damaged but the original packaging was torn like it went through a war zone.

It was also suppose to be gift wrapped which it was not and the other party was able to get a refund for this. The 2nd package we ordered was for 3 pajama sets all different sizes but all the same style.

They came thrown into a package and not even paired with each other. Of course the pants have no size so we have to guess. Believe me I understand cost saving but when I order from Amazon everything is packaged nicely.

I like Kohls but please do not destroy your reputation on some executives merit so he/she can show…

To Whom it May Concern:

I have been a Kohl's customer for many years, and I have always had great experience with the company's team and products. This time, however, is very different. I purchased a dining table on September 24from Kohls.com. The table arrived defective -- the leaf that is used to extend the table to a larger size is completely broken, and there are other minor cosmetic damages on other parts of the table.

This table weighs about 140 lbs. I had to hire two people to bring the box inside the house, and upon opening the box, we noticed that the leaf was broken. I immediately took photos of it and called kohls.com to resolve the issue. Since the time I received the table, I called customer service numerous times and three different supervisors promised me that UPS would…

your associate who was very polite had a problem. The computer mall functioned. She asked someone for help. I had the original charge receipt and a cash payment receipt. When I charge I always pay the charge bill at the same time.

I do this to take advantage of kohls discounts. I told him this was not true,I never pay interest and do not carry over a balance. Mean while he still was having trouble generating a credit receipt. The time stamp on the credit is 19:39:50.

It is not a regular receipt,because the register was still down. My adult son was my witness. I left a message at your corporate office the following day. So far no one has returned the call. Roberta Wolfsohn phone # 414-463-8748

my kohls cash $15 expired one day ago. why is kohl so hard up on a grace period. we are busy people and I cant remember to use on a dime.

what in the world does kohls do this???? its bullshit and now throwing away $15 is wrong but now I see how kohls makes a profit on consumers.

kohls know that consumers have a life and wont remember to use kohls cash, but will entice to spend over $50 to get a coupon mostly likely wont be used.

I HATE KOHLS!!! UNLESS YOU CAN REDEEM THIS FOR ME YOU ARE DEAD !!!

I called the customer service number to discuss my account and spoke to “Roxy”. I was on the phone for over 20 minutes with no resolution and she had absolutely no idea what she was talking about. I was then put on hold to speak to a “manager” and was never connected.

I have a problem every time I need to speak to someone through the call center. This is very poor service for customers that provide business to your company and high interest rates on credit accounts. I think that better subcontractors could be provided for your customers.

Very disappointed at the lack of delivering on your promise to “expect more” from your company.

I have placed 4 orders for a womans jacket charged for two which I never received. On the first order with earrings I received the earrings not the jacket. would be refunded. While on the phone with her I ordered the same jacket but received an email the next day that the order was cancelled because it was out of stock. 11.

11 credit should be on my next bill. 66. From the bill I can see I have been charged for the jackets I never received. Terrible shopping experience, never again. I`m hope I understood it correctly and the 5 stars mean the worst experience.

By the way I made no other charges that could have been on this bill.

I was recently shopping or tried to shop at the store in McDonough GA, I went in just to do some shopping while I was lunch. Big mistake if the customer service is bad in the evenings lunch time is worse.

There's boxes and trash all over the floor with everyone so busy doing nothing or pretending to be busy to help me or to pick up what's in front of them.

Finally found the a sweater I wanted to try on, it only took me 45 minutes. OMG the fitting room had teenagers in the stall next to me filling their bags full of whatever they wanted, and talking about how easy it was to steal from Kohl's.

The stealing was one thing but the condition of the fitting room was horrible, clothes, hangers, price tags and sensors all over the floor. If this is the way this store runs then I don't see this…