Kohl's

On May 27, 2019, I made a purchase with my Kohl's charge card #067-0111-376. Statement came in beginning of July, I paid the bill in full but paid it to a different account(my husband's #089-1627-861). I am that person that is aware of what she purchases, pays balances in full for the most part and always pays any bill on time, never incurring late fees.

In August, I receive 2 statements from Kohl's, which should not have happen, since my husband or myself had not made any purchases. 91, the amount of my May purchase. I recognize my mistake and call your customer service line on 07/26/19, spoke with Pam, explained that I made payment to the wrong account and would they be able to transfer payment to the correct payment and remove the late fee.

Pam was extremely pleasant and informed me…

I had some cloths that was bought for me that didnt fit. They were too big. So I returned them, and when I did the woman who was exchanging the cloths for a gift card was real rude. The items i returnt was not the price vaule that she was going to give me credit for.

Then instead of giving me a gift card( which is company policy with no recite) she told me a check would be mailed out. This was 8-30-19. I'm apaulded to how the customor was treated. From this complaint, I would like to know where is this "check " and why dont i have something.

please handle this complaine with care and respect

As I was walking out of Kohl's today I was chased down in the parking lot of the store at 2380 Dixwell ave in Hamden, CT by a man and women accusing me of stealing something meanwhile I just returned something I bought off of amazon in the store and had no bags what so ever in my hands.

It was completely embarrassing and made me feel horrible because I didn't even do anything and when I showed them I had nothing they were very defensive and scared because they realized they made a mistake and when I went back into the store to talk to a manager they didn't help me or anything and the people that chased me out started acting like they didn't do it.

This was a horrible experience for me and was one of my first times ever at kohl's and will definitely be my last one at this store.

To whom it may concern,

My name is Saaliah Ali. I am a middle eastern/ Indian female in my 20s, I live in the Central Valley, Northern California. On The 3th of September 2019, around or about 8:30-9pm I made a visit to A local Kohl’s located in riverbank California.

My visit was to exchange sizes of items I had previously purchased less than 180 days ago. And one return. The return policy for kohl’s claims to be Hassle Free and within a 180 day period.

As I approached the customer service desk, which is located near the back of the store. I approached a line of about 5 people, there were two cashiers working the registers. During my walk over to the CS desk I shared a few polite words and laughs, with two other customers on separate occasions. When my turn approach, to my left was…

On July 25, 2019 My wife purchased a Bluetooth Weather Proof Speaker which she intended to give me as an anniversary gift. 43 prior to tax of which she used her Kohl's card. Due to unforeseen circumstances I had to be hospitalized at that time.

This merchandise has never been opened and I don't want it. When she tried to return this with the original receipt speaker approx. 10 days ago and the store would not take it back, even after speaking with the Store Manager, his reply was to go on your website to review your return policy.

Nowhere on the receipts does it state a return policy for this merchandise. My wife an I have been Kohl's customers since your Bay Shore store opened, my family are also customers. At this time I am asking that you make some type of accommodation to resolve…

I have been a Kohls customer since they opened the store in Temecula CA. Today my daughter and I went shopping and had a really bad experience with a cashier. I had a coupon on my email which was expired yesterday.

Last time the cashier told me I could use it but only for that purchase and she would have to keep it and discard it. 00 off coupon that everyone got today. She rang up my bra at full price when it was marked clearance and said it wasn't suppose to have that price on it.

It was a long drawn out experience with both my daughter and I putting things back. 00 in sales because of this cashier.

Ok, this happens too often but I just let it go. But this time I got too aggrevated. was very short staffed. One girl had a sizable line and all of a sudden turns the X on and tells the people in her line to go to customer service, she is now closed..

so I went to the other side of the store.. there too, there was only one cashier and a line. Then another came up... 00 reward and asked if it would show up. so I just gave up. She very snotty like told me to have a nice day.

I DO NOT APPRECIATE THIS.. 00 REWARD BE TAKEN OFF MY PURCHASE ON 8-26-2019.... 00 reward needs to be mailed to ME!!... I feel I am a good customer and do not need to be treated and talked to this way..

The numbers on my receipt.... 08-26-19 03---- can't read, out of ink! 6F 0668/0005/8618/2. 3334XXX 00----no ink.…

I decided to shop your Cherry Hill NJ store with my daughter for back to school suit jackets for her son. You have serious issues in this store. How can anyone shop in such a mess Every single dept needs recovery Absolutely impossible to enjoy a shopping experience in your store.

I left there and went to Boscovs. Found everything we needed. Floors displayed neatly even though they were quite busy . Pat Mann 215-300-8897 Delran NJ

Your promo codes are worthless... People use those or at least expect to use them to save money. A person would think at least once in awhile they would pan out. I bought a baby crib which was $400 plus and the promo want for that..

Well of course it wasn't them today I was going to buy a glider and guess what.. The promo couldn't be used. Sickening...

Good afternoon. She is a child. Kohls at Westchase houston tx 77077 Att:Kani

On July 3rd I spent over $200 in the store. I spend between $500-$600 a month in your stores. I always pay off my Kohl’s card in full every month. I personally am not impressed with anything about Kohl’s. The sole reason I have shopped there is because I receive Kohl’s cash.

On July 3rd I should have received $40 Kohl’s cash. I did not receive any. I emailed customer service 2 or 3 times. They refused to amend the situation. I have not been back to the store since. Since I no longer shop there, there is no hurry to pay off my Kohl’s card.

I’ll pay it off to maintain my credit, but I will not be shopping at your store ever again unless you amend this situation.

I sent in for a rebate back in October 2018. When I was cleaning out my desk in June I found the info on the rebate. I never received a rewards card so I inquired on June 19th. First I did a chat online with Adam G. Session #3177292. Then I called the Lost or Stolen # and spoke to David. He said I would receive a replacement card in 7-10 days. I realized in July I had never heard anything from Kohls. On July 23, 2019 I left information online about this. Session # 324615. On July 25, 2019 I called the Lost or Stolen #. I spoke with Jose. He looked into this and told me that this was sent to upper management and they determined that they would not reissue a card due to the card being expired. He said they had made this determination on 6/20/2019.

I find this whole experience very poor I…

I visited the Kohl’s in Warwick, RI this morning to take advantage of sales. After selecting my items, I proceeded to the checkout. Alas, there was only one cashier available to serve the line of customers. There was no cashier on the men’s side, just the one on the women’s side. This was about 9:45.

I was disappointed at the long line and no other help. I put my purchases down and left the store. I hope in the future there are ample cashiers.

The Southaven MS Kohl’s store had the blankets depicted in the photos on sale (as stated in the digital sign). I chose 2 blankets, but once they were scanned, only 1 of the blankets showed eligible for the 2/$20. I spoke with 3 different associates and none of them would stand behind the advertised price.

I know that my $20 is not going to “make or break” Kohl’s, but this type of false advertising and no longer offering true customer service is why I will no longer be shopping with Kohl’s.

I have been locked out of my account due to too many incorrect sign in attempts. Each time I call they have me reset and say wait a couple hours. Three times and I am still locked out. They don't seem to know what to do.

I've spent way too much time on this and may just close the account if it can't be resolved soon.

I was given a gift of a blender and after using it daliy one of the blades broke off. I took it back to the Kohl's store in Cedar Hill , Texas for a replacement or a store credit toward another. 00 dollars. 00 dollars.

At this point, i am really getting discourage with how they are having me to run back and forward. 00 dollars. 00 store credit or not! He gave me the express that I was a bother to him ,because he seemed to want to go back and do something else!

I have an account with Kohl's and I really am condsider closing it . My husband was with me and he also have an account and feel the same way as i do . I realize that it was a gift and I didn't have a reciept, but I was willing to pay the different, but not to have been told go get this one oh no go get this one.

Afterward making…

bought towels on sale on june 6, 2019....after one washing, seams are completely frayed. I shop at Kohl's all the time and never had this experience before. towels 400928045679 just wanted you to be aware of this.

Kohl's charged a bank account that they had on file for $1.33 - this was not only not authorized but they had a bank account on file that has been closed for over 5 years. All they can tell me is to call my bank? What bank? I have no account there any longer.

I've been on hold almost an hour with your Phillipines office; I cannot get a supervisor to answer the phone call.

Debi Glick

I used to love to go to Kohls shop there enjoy all of the Jennifer Lopez, Vera wang, etc. The last two times I went there was a sales girl who was very heavy in weight and was condescending And soon as you turned your back on and it was like she would take your clothing and put it back up in the store .

I had to go to the restroom I asked her would you please put these come back and try them on and she said I’ll lay them on this table here and I said OK. I came back and she had a removed the clothing from the area I turned the corner and she was putting them back up real high.

I had to get one of those little tools to get the damn shirt down for me and she was putting them back up well that really upset me because you know when you gotta go the bathroom I couldn’ take them even though…

April 26 2019 I purchased a Madison bedding set after spending an hour or more looking over the selection . I was very excited as this was a surprise for my husband. I got home and the bed skirt was missing.

not only was the bed skirt missing there was a small toy in the center of the bedding. And then I smelled it and it had been used. I am very upset that this occurred as not only did I spend several hours going to the store I then had to go back the next day to return it.

So much for a surprise. Then I spent time looking for another set because the one I purchased was out of stock. I am very disappointed over this situation Vestal NY location. Barbara Paugh 2 Eva Court Conklin NY 13748

Shopping on Good Friday. You would think your stores would be prepared for a busy couple days.

First check out line had 3 cashiers with approximately 12 people in line. Walked to the other side of the stores and there was only one person in line. 2 cashiers. I still waited 10 minutes. One cashier was moving hangers, etc.

couldn’t she do that when there aren’t any people in line? This was the Madison Hgts, MI store on JohnR and 14 mile.

Kohl's Credit P. O. Box 3120 Milwaukee, WI 53201-3120 Attn: Office of the President

Rose OConnell 47 Brennan Road Amston, CT 06231 (860) 305 1434

Re: Monserrate Sanchez, Acct. Ending in 1653

To Whom It May Concern:

I have been trying to resolve a problem since on or about the end of February regarding my mother's Kohl's charge. I contacted Kohl's credit to informed them of an error I found regarding payments being processed on my mother's charge acct. after her passing. My mother passed away on October 20, 2018. On October 22, 2018, I contacted Kohl's to informed them of her death. I was assured her acct was closed. I went online and took off my checking acct # and I thought I canceled all future payments.

Apparently, it did not go through, under the circumstances I may have made a…

First of all, I placed several items this morning in my shopping cart and then added a 30% off coupon. I checked and double checked the coupon to make sure it was valid. It was fine there should not have been any problems. 00 off.

I hit the customer service chat person and they couldn't figure it out. I waited, waited, waited and they still could not figure it out. Kohl's lost my order. They have the worst customer service I have ever seen. You cannot even send them an email, It is not possible.

I think I will stop shopping at Kohl's all together. That is some sorry service when you can not even access them via email to voice a complaint. People should just stop doing business with these money hungry stores that will not offer customer service.

As a regular shopper in khols with a kohl's account. I went to kohl's tonight to shop, was followed around the store so much so until one of the workers brushed against me as she walked by without speaking or excusing herself then

as I walked to the counter she asked me how I was doing today, even though it was night; and as I came out the store noticed that police were called, which then left after they saw that I had my receipt for the items that I purchased.

I have never shop lifted in my life and nor do I have a record. I felt insulted as if they didn't want me to shop there. I understand why people would prefer to shop online. C. is not good.

i had 2 separate online orders, got emails confirming orders and saying ready for pick up, must be picked up by the end of day on March 19. I went to store and they had no knowledge of orders. Spoke to kohls customer service and could do nothing and told me to call store which I did. Same service associate I dealt with answered and again no knowledge of order.

i am now back on phone with main call line and getting no where.How difficult can it be to cancel an order!!!! They just told me to call the store again! So now i'm on the phone with the manager and finally someone with a brain has cancelled orders. I will NEVER order online from Kohls again. I spent more time trying to cancel these orders than it took me to get to the store and make these dam phone calls. What a huge waste of my…

Recently, I found a, misplaced, Kohl's $25 gift card given to me some time ago. It was still attached to the original card board holder. Saturday I shopped at the Kohl's in Pueblo, CO. 90. I had no idea it's value would decrease.

The cashier suggested I call you and get more information but she didn't realize I needed the card. I kept the holder where it was attached. Bar code #7675018164. When I called customer service to inquire about the reduction, I was informed she could not help me unless I had the card.

The customer service rep thought I used the card while it was still attached to the holder. I ALWAYS remove gift cards from the holder. I have been a Kohl's customer for years and your customer service has been excellent.

This has been a very unpleasant experience and I plan to…

Today myself and my daughter stop at Kohl`s on Lohr Drive in Ann Arbor, MI to return an item and buy things for my son. We went to the customer Service for returns. When my daughter wanted to check out her only item SHE (the associate) throw away in my Daughter face the item and she( the associate) said that to us that she has a line waiting.

She refuse to serve my daughter, her behavior was unacceptable and the associate was prejudice. I hope her authority will make her accountable for her actions and fired her.

I am concerned with the excellent shopping experience I have continued to have, at Kohls location Arden way,. I have been helped by staff as follows; Irene and Lili at register; Lava in the shoe department and Catherine floor manager.

I don't shop often only three days a week at Grandpa Kohls store. My Daughter loves the variety, my companion loves the selection and I am very happy with the hands on direct help I get on item location, checkout and purchase.

I have not had such a exciting time spending my time shopping. I am going to continue to only shop at this location, I am concerned that the staff that helps us may be promoted to other locations or corporate, and I would lose this shopping experience.

This is in my opinion the best concern a customer could have. Thank you for your…

On Saturday, March 2nd, I stopped into the Lakewood Kohl's store to buy a wallet. At the check out counter, I received an embarrassing shock ... my card was declined! No one at the store could tell me why! It took a couple of phone calls to be told my account was closed for not using my card for 24 months!

I was never notified that it was going to be closed!!!!!!! Needless to say, you have lost a customer! GOOD BYE!

purchase store 0417 Feb #5. 21 purchase. 05 w\receipt. Called store n main office no one willing to take my info for contact to adv when draw is cashed out. Referred me to call tomorrow a no direct contact. Better system required.

Will call store again and hope better customer service regarding my situation. Ps the cashier herself was terrific. The dissatisfaction is the run around to have someone listen.

I bought $160 worth of merchandise from Kohls. That was after 30% off. The smokeless grill was defective and smoke filled my kitchen, so I had to drag it back to the store to return it. I paid $83 for it, and subtracted $20 for the Kohls cash I spent.

I think that is fraud. The $83 would only earn $10 in kohl cash, so that's all I should get subtracted. The clerk seemed to agree with me at the returns desk, but said that was the rule. She gave me a number to call for Corporate headquarters.

I called and Danny just reiterated like a parrot, what I bought and how it was the rule. So I asked him for the name of the president of Kohls and he had the nerve to tell me he didn't know.

Then he said that because I wanted $10 in Kohld cash refunded, he said I wanted him to cheat his own company…

Kohls in Hutchinson KS. employees discussing how an ape would be better qualified to be in office than the orangutan that is in there now. Joking how he only wants the wall so he can win. That cortez would be better qualified as well.

The managers name is Brian Miller-he is the one who refers to our President as a monkey/primate. I will NEVER SPEND ANOTHER DIME AT KOHLS NOR WILL ANY OF MY FRIENDS AND FAMILY.

I spent over 1000 at Christmas on gifts from Kohls. I ordered valentine gifts from kohls Jan 31st plenty of time to get here. The order was placed and they said I should expect Feb 6th the earliest and Feb 11th the latest. I have not still received my order, (that incl 20.00 gift coupon kohls cash) I called and got transferred at least three times. Then I kept getting new phone numbers of who to call! I finally got someone to tell me my order was cancelled! I never cancelled it, and never got an email stating so!! Such incompetence!!!!! Will never step foot into one of your stores or will order from you again. But best of all, I will make sure and let everyone I know and more, how incompetent your staff are!!!!

Ursula Cooley order no 5897690555

I havent checked yet, hopefully i wasnt…

KOHL'S PUT A 30 DAY LATE ON MY CREDIT REPORT. MY PAYMENT WAS SENT BY BANK OF AMERICA BUT KOH'L SENT IT BACK BECAUSE ON DIGIT WAS OFF BUT MY NAME AND INFORMATION COMES WITH THE PAYMENT. THEY DID NOT ALERT ME THAT THEY SENT MY PAYMENT BACK.

I WILL HAVE TO TAKE THEM TO COURT TO GET THAT 30 DAY LATE OFF MY CREDIT REPORT!

They (Kohl's of Cookeville, TN) play their music too loud, plus much of it is obnoxious, or even offensive. I talked with a manager and was told that they do not control it at the store, and she even made our conversation more meaningful by saying that she "likes the music."

I asked what was more important, that the employees like hearing the loud music, or the customers' wishes were honored. She had no answer for that.

It used to be that "the customer is always right," but those days are gone forever.

I sincerely hope Kohl's goes out of business.

took a Christmas present back for my wife 12/30/18, didnt have receipt wanted to exchange for larger model, store would not do issued me a corperate refund receipt and gave me the 1 800 number to call, i've been trying for over a month to get in contact with your refund department, finally today ive finally got to talk to someone after I had to take day off to sit on hold for an 1 1/2 hrs.

Your customer service in this department is lacking terribly, I heard every excuse on messages, exceeded call volume for day, iclamte weather, and even left detailed message with no response. for being a large corperation as you are this unexceptable and hope you try to correct these problems.

I went into the auburn maine store and wanted to purchase a my pillow, they were out of stock so they ordered a pillow on line for me. In my reviewing my order a few days later I found they shipped this item to my daughter in Colorado and not to myself.

I called customer service and they were not willing to help me at all. They stated my daughter could return the pillow and I would get a refund. Well happy day. I got a discount off of this pillow and free shipping and don't want to wait a month for this item.

My daughter is a busy CNA at a hospital in Colorado with four kids and doesn't have time to return this item. Since it was the store's error, I thought to satisfy a customer you would just order me another pillow at the same cost but no..............

let's not make a customer happy…

I am a 56 year old male who has lost weight, and needed my neck measured so that I could get two dress shirts. The male sales associate I approached in Women's dept. didn't know how to help me, and sent me upstairs to the customer service department to get my neck measured.

The ladies in the customer service department didn't know how to help me, as they didn't have a measuring tape to measure my neck. I was flabbergasted! No measuring tape to determine proper sizing? Am I suppose to rip open packages to try on for size?

I went to the men's department, very disappointed. A sales rep for Phillips Van Heusen was setting up a tie display. Her name was Liz. I explained my shock in not being able to figure out my neck size - especially being in a clothing store!

She pulled a measuring tape out…

Shopping at Kohl's is like trying to win a game show.

If you are going to offer 30% off...HONOR IT! If you are going to give out Kohl's cash...HONOR THE CORRECT AMOUNT. If you are going to exempt some brand names ( Adidas ) and then be told that Carter's "is not as good a brand name". MAKES NO SENSE!

Can't wait to tell Carters how you feel about them. You need to clearly list all the games we, the consumer, are up against when TRYING to shop. Straight forward and honesty would be a good start.

Hi. My name is Yuliya Levchuk. com on January 1, 2019. 90. Kohl's didn't send my items. I contacted them and told them to give me refund or items because I never received any items. They told me to wait until January 22, 2019.

I waited and contacted them again and told them to send me my items or to give me refund. They told they going to give me refund because one of the shoes where not available anymore. But they didn't give me any refund and I contacted them on January 24, 2019 and told them again to give me my money back or send the items.

So, the lady on the phone customer service told me she is going to send me my items. She made a new order. But she never returned the money for the shoes that were not anymore available. Lauren Conrad Women's Fringe High HEEL MULES. 99 BEFORE TAX.…

I have been a loyal customer for over 25 years. I am very unhappy with a recent purchase/gift from Kohl’s and need to complain. I received two pairs of Columbia socks from Kohl’s for Christmas. They are my favorite brand and I have purchased this brand from you before.

This time these socks were very disappointing. I wore them two times and washed them and they are just not holding up. The fabric is coming apart and the brand name is half off. I was going to return them, but felt weird about returning used socks.

But I wore them ONLY 2 TIMES! They should last longer than that! I feel the quality of the clothes recently at Kohl’s has significantly declined.

however I am torn because I don’t want to be…

I am a loyal customer of Kohls and have been for several years. I spend quite a bit of money in the store and always pay my bills in full. I do not understand why I received a 15% off coupon.

At the least I should be getting 20% or more. I am very disappointed in your system.

Dec 7 I paid $50 0n my acct. on line. It never was taken from my bank acct. (late fee 27.00)

On Jan 3 I mailed a check for $100.00 for my acct. It never was taken from my bank acct.??????????

Customer service unsatisfactory as I can't understand them and I doubt they can't understand me.

When this is resolved - I will no longer have a Kohl's charge - and I like the store.

The last time there was a strange problem with an acct. my identity was stolen by Express scripts and that was a big mess, PLEASE HELP

I order on Saturday January 5 online and it did say two days shipping,Iam still waiting. I got email about tracking but does not have any information were they may be. Order from Walmart never had this problem.

Terrible customer service. The fb customer service page is run by no one. they send an email to send private message, then private message robot sends a link to call their call center.

00 off, I would not have tried to use the coupon without prior checking with the floors staff to see if the items I was buying were valid when I got to check out I told that I could not use the coupon.

However when I tried to give some feedback "The Columbus"store (1009) is not recognized. I tried again today to give some feedback again I was not able to complete the survey using the number on receipt, the access code was valid.

It is like you really do not want to know about this store, you have some good people in this store however it is…

58. I had to return the merchandise because it was the incorrect size for the person I bought it for. I went to the customer service desk on 12/03/18 to return the items. ( that info is not on the back of the receipt either).

I had checked that day to make sure my check had gone thru my bank. I was offered a merchandise card or a corporate check to be sent to me they said within a week. I said I would take the corporate check.

It never came, so I called the customer service line-what a joke! You put in all the numbers that it asks for, then left on hold for hours!!! I went back to the store and of course no one could help me- just call the customer service # they kept saying!

I asked to speak to a manager, (did not get his name), he comes out and lets me know he is on his way out and he…

My husbands bought Christmas stocking holders on sale online and when I opened the box this is what I saw, needless to say some are broken. I’ve never seen such bad packaging, will be returning.

I placed an order and immediately realized I had not updated my address. The live chat took 1 /2 hr and she could resolve nothing. I then called and spoke to someone who was able to send an email to cancel the order.

I was told the Kohls cash used would go back to my account and I could just reorder the items. The Kohls cash has never come back to my account. I called and was rudely told to just wait. I still have not reordered the items, two are no longer available in the size I wanted and the 20% off is now expired.

I feel as if I have been denied the opportunity to shop from kohls. Alos, when I called I was selected to do the survey, the man out my call on hold instead of hanging up to prevent me from completing the survey.

99 plus sales tax and we were so excited we finally found something he liked. It was between the red and the black set and he chose the red set. ) After washing the sheets and sleeping on it one night he decided he didn't really like the red set as much as he thought he would.

I went back to the store today, January 1, 2019 and saw the black one was there but it was a buy one get the second one for half price. (Regular price $139) I asked a sales clerk at the checkstand and she said they would take care of it at customer service if I had purchased it within in 14 days and had my receipt.

I had my receipt and went back to the bedding department to get the black set and take it to Customer Service. The gal at Customer Service got a manager. The manager wouldn't even consider letting me…