Kohl's

I order on Saturday January 5 online and it did say two days shipping,Iam still waiting. I got email about tracking but does not have any information were they may be. Order from Walmart never had this problem.

Terrible customer service. The fb customer service page is run by no one. they send an email to send private message, then private message robot sends a link to call their call center.

00 off, I would not have tried to use the coupon without prior checking with the floors staff to see if the items I was buying were valid when I got to check out I told that I could not use the coupon.

However when I tried to give some feedback "The Columbus"store (1009) is not recognized. I tried again today to give some feedback again I was not able to complete the survey using the number on receipt, the access code was valid.

It is like you really do not want to know about this store, you have some good people in this store however it is…

58. I had to return the merchandise because it was the incorrect size for the person I bought it for. I went to the customer service desk on 12/03/18 to return the items. ( that info is not on the back of the receipt either).

I had checked that day to make sure my check had gone thru my bank. I was offered a merchandise card or a corporate check to be sent to me they said within a week. I said I would take the corporate check.

It never came, so I called the customer service line-what a joke! You put in all the numbers that it asks for, then left on hold for hours!!! I went back to the store and of course no one could help me- just call the customer service # they kept saying!

I asked to speak to a manager, (did not get his name), he comes out and lets me know he is on his way out and he…

My husbands bought Christmas stocking holders on sale online and when I opened the box this is what I saw, needless to say some are broken. I’ve never seen such bad packaging, will be returning.

I placed an order and immediately realized I had not updated my address. The live chat took 1 /2 hr and she could resolve nothing. I then called and spoke to someone who was able to send an email to cancel the order.

I was told the Kohls cash used would go back to my account and I could just reorder the items. The Kohls cash has never come back to my account. I called and was rudely told to just wait. I still have not reordered the items, two are no longer available in the size I wanted and the 20% off is now expired.

I feel as if I have been denied the opportunity to shop from kohls. Alos, when I called I was selected to do the survey, the man out my call on hold instead of hanging up to prevent me from completing the survey.

99 plus sales tax and we were so excited we finally found something he liked. It was between the red and the black set and he chose the red set. ) After washing the sheets and sleeping on it one night he decided he didn't really like the red set as much as he thought he would.

I went back to the store today, January 1, 2019 and saw the black one was there but it was a buy one get the second one for half price. (Regular price $139) I asked a sales clerk at the checkstand and she said they would take care of it at customer service if I had purchased it within in 14 days and had my receipt.

I had my receipt and went back to the bedding department to get the black set and take it to Customer Service. The gal at Customer Service got a manager. The manager wouldn't even consider letting me…

"fill out our FREE complaint form"?? That's very generous. Okay, I find this to be the case every time (and I don't say that loosely) I go to the Conway, Ar. store looking for jeans. The sizes are all mixed up and the shelves in disarray.

It takes forever looking through that mess and when I do, I only come up with very few pairs of LONG jeans and then, only 1 or 2 of them are a sz. 10. (which is what I happen need) This is including all the brands Kohl's carries.

There are never any employees around to ask questions to, either. and she said they don't stock their own store, that corporate does that! By the way, the cashiers are always very polite and friendly. Kudos to them! If it weren't for all the sales and coupons, I probably wouldn't even shop there. Way over-priced.

American…

During the holiday season (12-21-2018) I was in the South Plainfield, NJ store (#0387). I was there to buy jewelry as presents and noticed you needed to take a ticket for service. There was only ONE salesperson in the jewelry department. After waiting 40 minutes it was my turn for help. In talking to the salesperson she indicated the other person was on break. I thought that was strange since a break should never be 40 minutes and longer. In asking her who the manager was her answers were very evasive. Apparently there is only 1 person there all the time. How can Kohl's expect customers to wait 40 minutes+? I will never shop at this store again, if you go to the East Brunswick store on Rt. 18 they always have 2+ people there and they are courteous!

Store 0387 needs desperate help!

Linda…

I purchased and gave a Nuwave instant pot as a gift for Christmas. She called me today in opening it and found it was used, damaged, and greasy. It looks as thou a dog has chewed on the top. Evidently it was returned to Kohl’s and they did not check it and it was placed back on the shelf. I was totally embarrassed!

Now I have to make a 60 mile trip to the nearest kohl’s to exchange the pot. Hopefully there will be no hassle. They have always been great. I am just disappointed. Returned products should be checked before the person returning it leaves the counter. I have included pictures.

I think they are clear enough to see the damage. Thanks

99. When I went online today to order this item I could not find this item anywhere on the Kohls site.! I called kohls and was on the phone, talking to someone I had trouble under standing, who told me it must be out of stock.

I asked to speak with someone who could explain what was going on. I spoke to a gentleman who didn't really know anything. He said it probably was out of stock. He told me that a kohls in Indiana was the only store that had one.

I live in Illinois and this store was to far away. I asked him if the fryer be available in the future. He was not sure. I asked him if did come in, could I have a rain check it at this sale price less the 30%.

Told me I would have to pay full price. I have already spent too much time on this. I am so frustrated !!!

com for much of my holiday shopping this xmas. In one specific order I ordered a size 5T outfit and received 5T top and 3T bottom. The other outfit I ordered a size 3T and received a 4T. When I called I was assured my correct items would be sent.

10 days later when I called to follow up they had no record of anything being sent out. " Not much support to their on line department. I do about 75% of my shopping at Kohls and this has definitely left me with a negative opinion right now.

I had gone into to Kohl's department store in warwick RI today to pick up mu on line order. The cashier that was working in that department was very rude and disrespectful, Her name was Joan. She was huffing and puffing because they only had part of my order, She then told me i dont know what to tellyou there is only one item here, I stated there are supoose to be 3, showed her my purchase order she then

said well there isnt so next. I asked for someone else to help me she called an associate named Tom he looked and said i cant help you. I was on my lunch break so i said I would like a refund. com.

I get its very busy around this time of year, Howver that is no way to treat a customer. AWFUL AWFUL experience. I probably will never shop at that location again.

Visited your Escondido CA store to exchange an item. There were 2 associates working at the return counter at the time I got in line. One was helping a customer but on the phone and the other was helping customers in line.

When I arrived she had just began to help a customer while myself and another's customer waited patiently. It seemed to be taking longer than usual but having only one person helping customers in line it was understandable. The woman in front on me was elderly and complaining of her back hurting due to standing there for so long.

Finally the woman in front of me was called to the counter. Her transaction only took a few minutes. As I was standing there waiting to be called once the person being helped was done, a woman walked up and got in the pick up line.

I had been…

We have had several items that were shipped to our address. Item 1 was a food processor that was not even put into a box but sent in the packaging as if I bought it at the store. Luckily it was not damaged but the original packaging was torn like it went through a war zone.

It was also suppose to be gift wrapped which it was not and the other party was able to get a refund for this. The 2nd package we ordered was for 3 pajama sets all different sizes but all the same style.

They came thrown into a package and not even paired with each other. Of course the pants have no size so we have to guess. Believe me I understand cost saving but when I order from Amazon everything is packaged nicely.

I like Kohls but please do not destroy your reputation on some executives merit so he/she can show…

To Whom it May Concern:

I have been a Kohl's customer for many years, and I have always had great experience with the company's team and products. This time, however, is very different. I purchased a dining table on September 24from Kohls.com. The table arrived defective -- the leaf that is used to extend the table to a larger size is completely broken, and there are other minor cosmetic damages on other parts of the table.

This table weighs about 140 lbs. I had to hire two people to bring the box inside the house, and upon opening the box, we noticed that the leaf was broken. I immediately took photos of it and called kohls.com to resolve the issue. Since the time I received the table, I called customer service numerous times and three different supervisors promised me that UPS would…

your associate who was very polite had a problem. The computer mall functioned. She asked someone for help. I had the original charge receipt and a cash payment receipt. When I charge I always pay the charge bill at the same time.

I do this to take advantage of kohls discounts. I told him this was not true,I never pay interest and do not carry over a balance. Mean while he still was having trouble generating a credit receipt. The time stamp on the credit is 19:39:50.

It is not a regular receipt,because the register was still down. My adult son was my witness. I left a message at your corporate office the following day. So far no one has returned the call. Roberta Wolfsohn phone # 414-463-8748

my kohls cash $15 expired one day ago. why is kohl so hard up on a grace period. we are busy people and I cant remember to use on a dime.

what in the world does kohls do this???? its bullshit and now throwing away $15 is wrong but now I see how kohls makes a profit on consumers.

kohls know that consumers have a life and wont remember to use kohls cash, but will entice to spend over $50 to get a coupon mostly likely wont be used.

I HATE KOHLS!!! UNLESS YOU CAN REDEEM THIS FOR ME YOU ARE DEAD !!!

I called the customer service number to discuss my account and spoke to “Roxy”. I was on the phone for over 20 minutes with no resolution and she had absolutely no idea what she was talking about. I was then put on hold to speak to a “manager” and was never connected.

I have a problem every time I need to speak to someone through the call center. This is very poor service for customers that provide business to your company and high interest rates on credit accounts. I think that better subcontractors could be provided for your customers.

Very disappointed at the lack of delivering on your promise to “expect more” from your company.

I have placed 4 orders for a womans jacket charged for two which I never received. On the first order with earrings I received the earrings not the jacket. would be refunded. While on the phone with her I ordered the same jacket but received an email the next day that the order was cancelled because it was out of stock. 11.

11 credit should be on my next bill. 66. From the bill I can see I have been charged for the jackets I never received. Terrible shopping experience, never again. I`m hope I understood it correctly and the 5 stars mean the worst experience.

By the way I made no other charges that could have been on this bill.

I was recently shopping or tried to shop at the store in McDonough GA, I went in just to do some shopping while I was lunch. Big mistake if the customer service is bad in the evenings lunch time is worse.

There's boxes and trash all over the floor with everyone so busy doing nothing or pretending to be busy to help me or to pick up what's in front of them.

Finally found the a sweater I wanted to try on, it only took me 45 minutes. OMG the fitting room had teenagers in the stall next to me filling their bags full of whatever they wanted, and talking about how easy it was to steal from Kohl's.

The stealing was one thing but the condition of the fitting room was horrible, clothes, hangers, price tags and sensors all over the floor. If this is the way this store runs then I don't see this…

I could not order online. I was told to correct phone number. My phone number was right. I called the customer care number and they gave me a link to change my password. The link would not let me save my password.

I called several more times and spoke with people I could not understand. very bad broken English. After spending 2 hours on the phone trying to understand people that I couldn't, and online trying to access my account, I gave up and cancelled my card.

I could not use it online and that's how I do most of my shopping. Very poor customer service and online services.

Nightmare experience on Black Friday. I took hours shopping online, filling a cart with $400. I applied for and was approved for a Kohl's credit card. I attempted numerous times to check out but was not able to sign on at all.

I called to place the order by phone and the 1st time I called I was told the system was being updated and I would have to call back in an hour. I called back in an hour and the representative was very difficult to understand but she was able to find my $400 order in the system and I told her that I just wanted to complete the order, she proceeded to go through each item to confirm color and

size of each item even after telling her that the cart was complete. Just as she was finishing the order all of a sudden the phone was sent over to a survey and I was shocked…

Your online website is terrible!! A while back I was looking for sheets and it would not let me click on the size. Recently I wanted to buy a Chirstmas top and again, it would not let me click on the size. I have Windows 10.

Other people must have complained about this.

I have been a loyal customer for many years so when my husband told me if an incident he had at the Dartmouth store I was surprised. He purchased a pricy item for me for Christmas. 00 cheaper. He returned to Kohls with a snapshot of the same item and asked if they would match the price and he was told no, just bring it back and we give you a refund which he did.

I can't believe you would let a sale walk. I don't see the service service?

Today I called corporate 262-703-7003 and stayed on line for 30 minutes nobody answered. Good Business????????

Yesterday I was buying a Keuric Coffee machine on line the price WAS $149.99 SKU#61070918 but I could not use a discount till today November 29, 20018.

Today I went on line to order the price has changed for same machine from $149.99 to $189.99 Why because they are giving us a discount on it??? Very disappointed the way they jack prices to cover discounts. Not good for business

Basically, I placed an order online on Black Friday. You sent an email confirming my order and notifying me of my Kohls cash, etc. Then you sent another email cancelling part of the order. When I called to question this, the customer service line folks said it sold out.

Not even 4 days later, the product is available again on your website, but of course not with the rebate or price from Black Friday. What's interesting is a very similar thing happened to me with a Kohls order from last year that I'm still waiting to have resolved!

I've only experienced this with Kohls-- no other online order, no other store and no other Black Friday sale. I just called the corporate complaint line about these issues--- and spoke with "Tamiko" who repeatedly told me there are no customer service issues with…

i thank that was wrong and I will not shop in your store or on line ever again thank you and have a Great Day Patrick McCoy

on-line order 11.23.18 & 11.24.18 Both times I was refused to 'STACK PROMO CODES' & $10.00 OFF [FRIDAY..SATURDAY = CODES]. I ordered less due to this. Both told me Only ONE Promo Code. I pushed gave me TWO surprised it worked. NOT BUDGE FOR OTHER 2 PROMO [make 4] $10.00 REFUSED PLAIN AND SIMPLE

LOST $$ & DEALS. unsatisfied poor employees do not know employer rules for buying Cust. CAN'T SUBMIT YOUR AD FOR YOU TO SEE WANT REBATE 314-733-1135 CALL ME

I received $45 in Kohl’s Cash. When I went to place an order online there was a glitch in the system. It told me to try again but when I did the Kohl’s cash now had a zero balance. I called customer service.

The gentleman was on the phone with me for over 45 minutes telling me I must have spent it, which I didn’t. He finally got frustrated helping me and told me I would be getting an email with the $45 kohls cash back in 24-48 hours.

Fast forward 49 hours and you guessed it, no email. I call again and the lady puts a $45 credit on my account that can be accessed only by placing an order online then calling and giving the reference number.

Oh and I need to use this within the week. Ok, great. I place an order. With the online 20% discount t it comes to $50. I call to get the $45 applied…

On 11/7/18 I ordered online from Kohls. I had a 30% off coupon but after adding it I remembered I also had $10 in Kohl cash. When I put the Kohl cash in I lost my 30% and didn't realize it until I had already checked out.

I waited till I received everything so I could have all the paper work and brought it to my local Kohls. I was told it was too late for the 30% off because it had been more then 2 weeks.

I didn't see anywhere, where I needed to come in within 2 weeks & I really don't see why they couldn't just give it to me. I've been a good customer and always pay promptly. Thank you, Suzanne Groeneveld

I have a credit balance of 195.75 on my credit card from over payment;however you closed my account Customer service who by the way is extremely hard to understand says I have to wait 3-4 weeks for a refund why so long?will you pay me any interest for keeping my money I was a good customer for several years then I became ill and was slow in paying so now you don’t want me as a customer any more.please send my refund as soon as possible. Neal Hollis account 078-3393-481

99. 26. I was pleased with the size and thickness of the towels, but found many sags and some sefects in the towels. WE are very disappointed in this product. We are going to kept the towels because we need them and we gave the old ones away.

I can not believe that Khlos would sell a product like that. I am a steady patron of Khols.

your company should be embarrassed on your customer service and stop posting how much you value the customer. Thanx for Nothing,no service no Help and NO satisfaction just another second rate department store with lousy customer service totally disgusting.... Douglas S. Ashby

I was accused of shoplifting which they realized was bogus but it was how I was treated by Rhonda and Aaron at the west Wichita is location. I want someone from Corp to call me re this. 620-245-7142

I was shopping online at kohls for 2 hours yesterday (Black Friday). I had about 12 things in my cart. 99. I then went to eat lunch and came back and the prices had gone up???? 99. Why? I ended up taking a bunch of stuff out of my shopping cart.

Please explain why this happened? 99 barbies.

I would rate a zero stars however it will not let me.

I bout 538.00 of product on 11/19/18 sale just was advised by kohls.com I can not receive any of it. Why you ask, because it was all shipped to the wrong address. I changed my address in my address book to my new one and my billing address deleted my billing address. Somehow the system was slow in deleting my address and when I placed it shipped all 27 items to a address that was no longer in my profile anywhere. The part that made me upset was when I called they said well when it gets returned you will get a refund. I advised I want my items not a refund. They said try reordering them when you get your refund. I said can I get the items for same price I was advised no by rep you will have to pay more. Sorry I was also told by rep it…

I was doing my online shopping first site kept kicking me off then declined my password! made sure to have everything shipped to home. But it didn't let me review my order! When it said checkout I saw credit card was wrong so I proceeded to change cards it directly placed order! I got email confirmation.

I then called customer service within 10 minutes. Not only would they not change payment info they wouldn't cancel either! Then they tell me I had item to be shipped to store! I can't drive and the nearest store is 20 minutes away!

i would think there should have been some way to fix my situation since it was Not my fault! I am very disappointed with my experience. I picked your site because I liked the service but this time I wasn't even given option to check my order.

I purchased a gift card in the amount of $220 to buy the Blockbuster xbox one s. I got online at 12:01am Nov. 22 to find out it was out of stock. Really? I would like to turn my gift card in so I may purchase this product elsewhere

Everytime I try to get into the website, I have to change my password. Today, I have had to change it about 5 times. What is the problem?

I just want to keep one password, but it keeps telling me to change it again, and again, and again. Help. Pick one of the passwords I want to use and let me keep it.

Ordered an item to be delivered to a different address. Blocked until they could verify who I was. Fine. Glad they are watching out for me.

However, after providing name, address, phone #, email address, last four digits of ssn. I was told I had to bring in 2 types of identification.... to the STORE! An hour away! Fine. Bring drivers license and bill from my HEALTH INSURANCE!

Would not except the bill as I’d because it wasn’t a utility bill. All our bills come electronically! Couldn’t use online bill!! Told them to close account. Wouldn’t close until I bring in another type of I’d!!! SO PISSED OFF WITH THE STUPITY!!!

I have a Kohl's account with the Metro North store in Kansas City as my store. I placed an online order today after reviewing the order I submitted to be shipped to my home. Then I noticed something was being sent to Riverside, Illinois store for pickup.

I immediately contacted Kohl's customer service and was told I would have to call Riverside to cancel the order but only the item for in-store pickup would be cancelled. Since I believe this was extremely poor service, I asked for supervisor and was told the same thing.

I requested to cancel the entire order because I was so unhappy. Both told me I couldn't cancel the order. I had called and was talking with the first representative with 6 minutes of placing the order. This is such an inconvenience that I will never shop with Kohl's…

82 for Christmas presents from your store 1019, Clarksville TN on Fri. Nov. 16 around 11 PM. It was a large order, I failed to get a man's coat. I should have had 3 sacks, I realized when home only had 2 bags but also a snow suit still had the security tag still attached.

,11-17 talked with someone about this & told someone that I was on my way down with receipt. Your employee said "no problem as long as she has the receipt". KY Mortons Gap. ) I noticed there was a coat hanging behind cashier in layaway, said it looked just like that.

Upon getting the coat, it had paper with my name on it. All of a sudden the lady with the accent changed her mind and began apologizing. She also checked the security tag from the snow suit, it didn't work.

The place was packed with customers who saw all I…

You seem to be out of many sizes before a season even starts !!! Kohl's has gone downhill !!

I cant login to complete my hiring process. We're currently trying to submit my background check. It's currently holding up my hiring process, I may not be able to work, because of this.

I use to think Kohl's was the best store to shop & save but something has changed within the store rules with the coupons & at this moment I would rather not get anymore of your coupons because after standing in line waiting then to get to the register and be told "oh, you can't use coupons on this item. How rude!

Found the perfect jacket for myself at an awesome price and to be told that, I just wanted to walk out of your store because it has happen to me 2 other times on shoes & toys.

Also the rudeness of an associate who was upset because I bothered her to check a price for me. She wouldn't even look at me. Kept her back to me. I'm sorry if she was having a bad day but it doesn't help your store at all.

I worked with customers before. You always make them feel welcomed. Yes, I had a…

I had an interview for a seasonal position as Kohls is one of my FAVORITE stores. I arrive and check in a couple minutes early. The customer service worker at the store was friendly, helpful, everything I'm use to. Ten minutes after informing the manager I had arrived for my interview no response.

The cs rep apologized and reached out to the manager again. Twenty minutes later thee cs rep sees another employee and ask them to relay the message I am waiting for my interview. Another five minutes and the cs rep tries to call the manager and again pages the manager to cs area.

Thirty-two minutes later the manager appears and takes me into her office. This is where she introduces herself and ask a few basic questions. Less than ten minutes later the manager doing my interview states she's…

Your store in Cedar Hill, Texas is the pits. I never shoo your clearance in the jr and womens departments because it is a total mess. I would have to stand there and dig. It has no size order, its messy and reminds me of shopping KMart when it was here.

The employees are to busy chatting with each other to help anyone, I bought toys there last year thinking I could use coupons there til I found out the other day I can not, so now I have to go to Walmart and I hate Walmart. I love Kohls, but I have to go out of my way to go to a store that is not awful.

I have had a couple of employees help me, a girl named Kim. I asked to speak to a manager and she helped me with my problem. As a whole, not good. Thank you for listening

Purchased an order on line on November 4, 2018. I picked up several pieces at the store in Beavercreek, Ohio. 11 which has come out of my checking. Checked my bank account and there is also 2 more hold on my checking that amounts to 332. 13 on hold. 24.

When I spoke to Michael and the supervisor Eliee Alvarez’s she said nothing could be done. She said I basically should have had it on a Kohls credit card (do not want one). If my other changes comes in this will over draw me. 12 extra charge.

I can not wait the 10 days. This was your fault not mine. I am very unhappy 2ith this. Hope you can help before I have to take it further. Connie Page Phone 9372074624. Address 568 Martin dr, Xenia, Ohio 45385. Order #5866525791.

Last Saturday, November 3, 2018 my husband and I went to Kohl's in Owensboro on Hwy. 54, to purchase a Rumba they had advertised in their Ad. It was my mistake that I read the ad wrong, the sale was for Thursday. Anyway, that's beside the point. They had 2 Rumba's setting side by side for $299.00 (the sign said) . When I finally got someone to help me, the clerk didn't know which one of the 2 (setting side by side) was for $299.00. The employee went and got the manager, she as well didn't know which one was either. Then she told me that neither one of them were for $299.00. I remarked she should take the sign down since it's misleading...She then said she wasn't in charge of the signs (seriously, she's the manager and can't take down signs?!!!!!!!!)

This was the same incident with women's…