Kohl's

I have a Kohl's account with the Metro North store in Kansas City as my store. I placed an online order today after reviewing the order I submitted to be shipped to my home. Then I noticed something was being sent to Riverside, Illinois store for pickup.

I immediately contacted Kohl's customer service and was told I would have to call Riverside to cancel the order but only the item for in-store pickup would be cancelled. Since I believe this was extremely poor service, I asked for supervisor and was told the same thing.

I requested to cancel the entire order because I was so unhappy. Both told me I couldn't cancel the order. I had called and was talking with the first representative with 6 minutes of placing the order. This is such an inconvenience that I will never shop with Kohl's…

82 for Christmas presents from your store 1019, Clarksville TN on Fri. Nov. 16 around 11 PM. It was a large order, I failed to get a man's coat. I should have had 3 sacks, I realized when home only had 2 bags but also a snow suit still had the security tag still attached.

,11-17 talked with someone about this & told someone that I was on my way down with receipt. Your employee said "no problem as long as she has the receipt". KY Mortons Gap. ) I noticed there was a coat hanging behind cashier in layaway, said it looked just like that.

Upon getting the coat, it had paper with my name on it. All of a sudden the lady with the accent changed her mind and began apologizing. She also checked the security tag from the snow suit, it didn't work.

The place was packed with customers who saw all I…

You seem to be out of many sizes before a season even starts !!! Kohl's has gone downhill !!

I cant login to complete my hiring process. We're currently trying to submit my background check. It's currently holding up my hiring process, I may not be able to work, because of this.

I use to think Kohl's was the best store to shop & save but something has changed within the store rules with the coupons & at this moment I would rather not get anymore of your coupons because after standing in line waiting then to get to the register and be told "oh, you can't use coupons on this item. How rude!

Found the perfect jacket for myself at an awesome price and to be told that, I just wanted to walk out of your store because it has happen to me 2 other times on shoes & toys.

Also the rudeness of an associate who was upset because I bothered her to check a price for me. She wouldn't even look at me. Kept her back to me. I'm sorry if she was having a bad day but it doesn't help your store at all.

I worked with customers before. You always make them feel welcomed. Yes, I had a…

I had an interview for a seasonal position as Kohls is one of my FAVORITE stores. I arrive and check in a couple minutes early. The customer service worker at the store was friendly, helpful, everything I'm use to. Ten minutes after informing the manager I had arrived for my interview no response.

The cs rep apologized and reached out to the manager again. Twenty minutes later thee cs rep sees another employee and ask them to relay the message I am waiting for my interview. Another five minutes and the cs rep tries to call the manager and again pages the manager to cs area.

Thirty-two minutes later the manager appears and takes me into her office. This is where she introduces herself and ask a few basic questions. Less than ten minutes later the manager doing my interview states she's…

Your store in Cedar Hill, Texas is the pits. I never shoo your clearance in the jr and womens departments because it is a total mess. I would have to stand there and dig. It has no size order, its messy and reminds me of shopping KMart when it was here.

The employees are to busy chatting with each other to help anyone, I bought toys there last year thinking I could use coupons there til I found out the other day I can not, so now I have to go to Walmart and I hate Walmart. I love Kohls, but I have to go out of my way to go to a store that is not awful.

I have had a couple of employees help me, a girl named Kim. I asked to speak to a manager and she helped me with my problem. As a whole, not good. Thank you for listening

Purchased an order on line on November 4, 2018. I picked up several pieces at the store in Beavercreek, Ohio. 11 which has come out of my checking. Checked my bank account and there is also 2 more hold on my checking that amounts to 332. 13 on hold. 24.

When I spoke to Michael and the supervisor Eliee Alvarez’s she said nothing could be done. She said I basically should have had it on a Kohls credit card (do not want one). If my other changes comes in this will over draw me. 12 extra charge.

I can not wait the 10 days. This was your fault not mine. I am very unhappy 2ith this. Hope you can help before I have to take it further. Connie Page Phone 9372074624. Address 568 Martin dr, Xenia, Ohio 45385. Order #5866525791.

Last Saturday, November 3, 2018 my husband and I went to Kohl's in Owensboro on Hwy. 54, to purchase a Rumba they had advertised in their Ad. It was my mistake that I read the ad wrong, the sale was for Thursday. Anyway, that's beside the point. They had 2 Rumba's setting side by side for $299.00 (the sign said) . When I finally got someone to help me, the clerk didn't know which one of the 2 (setting side by side) was for $299.00. The employee went and got the manager, she as well didn't know which one was either. Then she told me that neither one of them were for $299.00. I remarked she should take the sign down since it's misleading...She then said she wasn't in charge of the signs (seriously, she's the manager and can't take down signs?!!!!!!!!)

This was the same incident with women's…

worst customer service ever! No help in a lost delivery. I waited one month for items only to be told by FEDEX that delivery would be next day over and over. Kohls did nothing. Sent me to call centers, chats, no email reply.

One month for shipping is NOT acceptable. My kids had halloween items that never delivered , very disappointed. Kohls has worst call center, chat is a waste of time. Only shop in store for kohls, NEVER ONLINE! FEDEX is terrible also

Have shopped at Kohls for years - but rethinking it this holiday season. Store in Monroe, LA - had a problem with a price. Waited over 15 min for a store manager (assistant responded) she was RUDE beyond belief. I was with 3 other customers having the same pricing problem..

" We insisted on a store manager who finally showed up - by the way he was looked very sloppy and un- professional. He grudgingly solved our problem - but was in no way polite or apologetic for the problem.

If that's the best you can do then I don't want be shopping there during the holidays when it's even harder to get service. (By the way we pushed the assist button in housewares earlier in out visit - and after 10 minutes decided no one was coming so we didn't buy the comforter.

) My sisters and I have 13…

I have made three separate online purchases from Kohls from a wedding registry. Even though the items have been purchased, the registry shows they have not been purchased and are needed. NO ONE, after five phone calls and two "chats", can mark the items as purchased.

I don't want the couple to get duplicates, but, if someone cannot take care of this, that is exactly what will happen.

October 21, 2018

Dear Sir/Madam

On the evening of October 20, 2018 I went to the Kohl’s store in Cortland Manor, N.Y. because I needed assistance with a Kohl’s gift card. My kids gave me the gift card for my birthday, however, I either lost it or accidentally threw it out. I advised the manager at the store of this and she told me she would gladly help me by performing a “gift card flip”. The manager’s name was Destiny. She input the necessary information into her register’s computer and was then prompted to contact the approval department to obtain an approval code. She contacted the approval department and, for approximately 1 ½ hours, she was given the run around by the staff there who seemed unable to give her the appropriate information she needed to complete the “flip” transaction.…

I would like to speak to a customer service person on my last order 5665361208 for the 200tc soft washed cotton percale full size sheet sheets that was pale green, item price 47.99. There is an imperfection on the flat sheet with white bleach marks on this sheet in different places. Please have someone call me on this matter. I was trying reach customer service but was not able to reach a person. My phone # is 716-822-4924.

Joanne Niewczyk

San Antonio, TX (Forum location 78148). Went in to the store and could not find any staff to help me. When I did find staff, she could not direct me to the women's coats because she stated that she had no idea where they were. Called for a mgr.

and 10 MINUTES LATER, she comes out and tells me she was on lunch. She also stated that they did not have coats "because Texas was a hot climate". It was around 730pm and 50 degrees outside. As a military healthcare provider, I find this type of customer service unacceptable.

" At that time, I owed Kohls $55 but had forgotten about it because I didn't receive a bill. About 3 weeks ago I started receiving phone calls asking me to call Kohls and eventually spoke with a live person who informed me this was a collection service and that I owed Kohls money.

Because of concerns this might be a scam, on Sept. 29 I went to the Kohls store in Duluth, MN to speak with someone about this. A clerk provided the business phone and I was able to speak to billing.

The woman I spoke with was the one who told me the bills had been returned as undeliverable and that my $55 bill was now $158 due to late payment fees and the service fee for trying to collect. I explained I didn't pay the bill because I didn't get one, as she was already aware.

I pointed out my good history of…

I went to the Douglasville Khols for back to school shopping. I took in my Khols 30% off card that we had sent in the mail. I did not have my card. Usually, they will look it up. After two hours of shopping with my kids and trying on clothes we went to pay.

They could not look up my card using my drivers license because I had a veterans license that was over 10 years old. They needed to call the office. The manager came over and it was a lady with a cleft lip and she refused to call and look up my number and she refused to let me use my debit card and get the 30% off.

The clothes totaled to 500 dollars. 30% off was 150 off. She offered no solution and said they would not complete my transaction. Not only was that publicly embarrassing, her attitude was degrading in front of my kids. I…

I did not receive 2 orders from kholes on line

I contacted them to tell them they said it was delivered as the tracking number said it was I explained not to my address it wasn't or at least I didnt receive it I wait a week for them to reply back to check my neighbors and surrounding areas!!?? dont you think I would have done that before contacting them ? so I email them that wait another week for them to reply and tell me it will b 3 weeks to track the package????what the hell were they doing all this time ??but yet Im expected to pay a bill for merchandice not recieved ???this is the poorest customer service I have ever expiernced and will no longer ever shop here again and I shop here a loT!! I dont even want the merchandice anymore after all this .I want my money back and I will spend…

i am a plus size woman and need a new watch. I have been to several places that I have gotten them before and they didn't have any. I need a size 8, partially due to breaking my hand and wrist several times while playing sports.

I looked on online today and Kohl's came up each time with watches for plus size ladies. At that time, I looked up on my laptop the phone number for Harlingen, TX. which is store #1219. I called the store at 1:52 pm today and asked for the jewelry department.

I got an clerk and talked to them about watches for ladies with a longer band or extra pieces to add. I informed them that your website said they carried them. I was told you do and I would need to come into the store to try on. NO BIG DEAL!

i took 60 people from my park this evening over to the island and…

I have purchased several PAIRS OF uRBAN PIPELINE CARGO shorts. After one or two washing the shorts go into holes at the same spot. It appears the material in the beige and tan shorts is dry rotten. It is like the material is becoming unwoven. In trying to fix this using a thin needle the needle makes a whole in the fabric. I have never seen anything like this in all my years. Needless to say I will not buy this product again It is not my washing machine as other clothing does not go in holes. I have tried to contact the brand to no avail.

Bernie Marsh

Please let me start by apologize about complaining. I get my bed pillows from Kohls because they hold up well and we love how fluffy they are. Now that you started rolling them they have lost there fluff and are flat.

I've tried shaking them and putting them on air fluff in the dryer. Still flat. I realize Kohl's has limited space and this saves space tremendously but now the product falls short of satisfactory. Thank you for your time.

Online/computer order done from store do not allow a change in order after only 30 minutes. I had a number incorrect on delivery address, phoned within 20 minutes - spend 15 minutes with Brenda in Mexico trying to find order and then was told that 30 minutes was exceeded and that my package was already in shipping!!!.

Called back store representative who had no idea that 30 minutes was time limit. I will NEVER show at a Kohls AGAIN. Limited in store merchandise, coupon incentives and phone service are very poor.

I have been waiting 29 days for a corporate refund. My receipt says I will receive the check in 7 to 10 days. I called the 800 number on my receipt and after waiting for 2 hours on hold I had to hang up and never spoke to a live person. This is ridiculous.

I'll never shop here again.

I received a 30% card in the mail. I went to the store. Shopped for two hours with my kids. Went to the register with about 500 dollars in clothes. The cashier tried to look up my Khols account but couldn't because I have an older ID card.

The manager was called over she made me wait 20 minutes before arriving. She then stated to the cashier that she was not calling for my account number. I asked her to let me put it on my regular card said I would not qualify for a discount.

I asked her if I wasted my time today she was flippant and said how am I supposed to look up your card number. I stated that was for her to figure out I am the customer not the employee.

The resolution she came up with was there was nothing Kohls would do. After two hours, I left empty handed. I cancelled my wife's…

I have been a regular shopper at Kohl's for many years. I was very excited about receiving a recent $15 yes rewards on my account but was first having problems accessing on my phone. Then, I had surgery the last week and half of the end of July.

Weeks before that were spent getting things done for surgery so my Kohl's yes rewards were not on my mind at the time. I finally remembered them at the beginning of August 1 and called to see if I could still use but was denied.

It's discouraging that there is a good program but can only be used in a short time. I know a month is usually enough time for me but I had extraordinary circumstances last month. There should be an exception just for these kind of occurrences.

This had discouraged me from shopping there at this time.

00 in clothing on hold today, 8-3-18, I waited in line at your service desk to pick up items and I had other items, and was going to make a payment on my account. I asked the woman who got my items if I could pay for them at the service desk, she said no and that I had to leave her line and get in the store line because the call the next person in the store line.

I was not happy with her answer because I had waited in her line to leave and get in another line. If these were not school clothes for my grandchildren, I would have just left. I told her I could not believe her, she said if it is a problem I will check you out, At that point I told her I did not want her to help me at all.

In the meantime, they did not call anyone over, there were 3 of them back there. No more customers in…

Never honor refunds. It's 5 months and still waiting . You'll die before they answer calls.

I purchased several items last week and used my 30% discount, (which I'm grateful for). I don't try the items on in the store because being in a wheelchair makes it difficult. 00 voucher I received last week. 00.. NOPE, NOT ACCEPTABLE....

00 voucher even tho I bought additional items........................ Perhaps, the policy could use a bit of revision. I've been a loyal customer since the opening of the Victorville store and I try not to take advantage of any situation. But, at the same time,…

On Sunday evening July 15th I was shopping in the store in Jericho, Jericho New York 11763 in the boys department. 99 on a rack with a red sign above them that said "Sale buy one, half off second". When I scanned the item it did not show the half off as advertised.

I found a saleswoman on the floor and showed her the display with the red sign. She immediately pulled down the sign and said it was wrong. I then went to customer service and told them about my issue. He said he could do nothing for me.

I then asked for a manager. m. came to customer service and did not want to hear anything I said including that the saleslady saw the sign and then took it down. He gave me all kinds of excuses that a child could have put it up, he…

I spoke with Lisa in the Philippine's On July 13, 2018 concerning resetting my password. There was so much background noise that I had trouble hearing her. She was rude and didn't seem to understand what I needed. She stated that if I had listened to her that I wouldn't have been on the phone with her so long.

Yes, she speaks English but it appears that she doesn't have a grasp of the language enough to understand.

hello, I am writing to you because I am a bit confused Yesterday you had a wonderful sale . 00 just to name a few . 99 . When I pointed out the ad they said there is a price difference between on line and in store .

How can this be ? I have shopped at Kohl for many years . This did not seem fair so I left my purchases as so did my sister and a few friends . com

My Complaint is Regarding store Manager at Shelby Township MI.... MARIO Being a former employee it took everything I had NOT to Deck him. The way he is DISRESPECTFUL to many Female Employees with the EXCEPTION OF HIS PLAYMATE "CHRISTIE".

leaving for lunch without punching out, sitting in his office for hours on end while others are working short handed and then he reprimands employees in front of Christie , for NOT WORKING FAST ENOUGH OR OPENING CREDITS. The way he disrespects Sue in Jewelry, he needs to be TERMINATED ASAP.

He has said things to others that she is useless because of her age and that because she is diabetic others have to pick up her poor performance. Mario and Christie both being married are a disgrace to being married.

I'm sure if Their spouses were to find out they…

Poor customer service. Voided charge that no one would do anything about. Told to wait a little longer. Bad service. Never had a store do this. Will never shop at Kohl’s again.

Never try to reach corporate refund Dept. took two days to reach a live person, shame on Kohl's...

Worse Online Experience I've ever had

Hello, I mad an online purchase on Kohls.com on June 9th. I selected my items, applied my $15 gift card, reviewed my order and submitted it. After submitting my order I received an email stating you received my order. I checked my 5th 3rd account to make sure the funds were taken out and they were. 2hrs later I received an email telling me to contact customer service because something went wrong with processing my order. I called customer service and the representative told me that she needed to verify it was me that placed the order since it's my first time ordering from the website. Which is why I received the email. She asked me a series of questions which I answered. She asked me for my card information again and tried to run my card for the same…

I’ve been shopping at Kohl’s since they opened, never had a problem, great sales, the workers are all nice & very helpful my only complaint is I’m no longer getting sale adds to my e-Mail now I get them in the mail coupons & such. Recently I tried to open a Kohl’s app.

so I could go to it to use my rewards it says wrong E-Mail and or password now I’ve had the same E- Mail forever I can’t get to my rewards to use them, I called the service dept. They were suppose to send me a 10$ coupon to use on my next purchase never came to my E- Mail agin I called to say it never came to my E-Mail Agin Now I’m not getting any E-Mail adds WHY???

All the other stores I shop at send me E-Mail Why all of a sudden I’m Not getting any & I can’t get to my rewards to use them! com Good luck I probably won’t…

I went to the Kohl retail store on Saturday May 12th in the evening to specifically buy luggage since you were having a sale and had a $50 off coupon. Your selection was not very good. We purchased 3 pieces there at the retail store and the rep at customer service assisted us in ordering the other 2 pieces.

I did not know my sign on at my Kohl account so we did it as a guest using my Kohl charge card. She told me I would get a receipt and my Kohls cash within 5 minutes. The store was closing so we left.

The next day I called Kohl customer service and she looked it up and found the order, she said the rep didn't enter the email address correctly and it was too late to update it. She also told me they didn't apply the $50 luggage coupon which she did.

I asked her that I needed the receipt…

If I could give my visit today zero stars today I would. So after going into the Madison, Al. location during my lunchbreak with a coworker to look at some wedding rings. while looking at several rings in the case I took my engagement ring off and temporarily put it on another finger to try on one of their rings ( that looks absolutely nothing like my engagement ring.

after trying the ring on and handing the ring back my coworker and I began to walk away to look in another case when the jewelry Associate Jareth says " is that your ring. after the shock I said yes ma'am it is my ring and you saw me take the ring off and switch hands when I asked you if I could see the ring in the case.

on top of that every ring in the case and all of their rings for that matter are tagged with a sticker…

Rude customer service woman... did not give me a refund on an item that was your store's fault..I had proof of payment....I wlli never shop at your store again. This happened at Decatur al store

No Stars. 00 Kohl's cash without me making any purchase. She put me on Hold 5 or 6 times, and it took her over 1 HOUR to correct Kohl's MISTAKE and to place an order for 1 item on line.

I believe she kept placing me on HOLD (so I would eventually hang up). This has been one of the WORST experiences I have had on line. I will NEVER purchase on line from KOHL's again, since they take your Kohl's cash away when an order is not processed.

The customer service representative had no consideration for my time, as I had tried making the order on line, on May 9th about 4 times without any results. On May 10th I tried a couple more times to place the order on line without any results, only to have to deal with a Kohl's Customer Service Representative for over 1 HOUR to place an order for 1 item.…

Yesterday(4/25/18), I was shopping in your Homewood store(around noon) for a variety of items I always buy there. I had a 30% off coupon I had received in the mail I planned to use. The store was not crowded. The woman at the register began to add up my things when I remembered I had the coupon in my purse.

I handed it to her and she shoved it back at me and said it was no good. I asked why, and she sarcastically pointed to the expiration date. I explained that that has happened to me before on occasion - and to my sisters as well, but that the coupons were always honored at Kohls anyway. ).

I have NEVER been spoken to that way by ANY cashier at Kohl's, and was angry - mostly by the way she spoke to me! Given that, I told her I would not be purchasing any of the items and left the store.…

I ordered sheets and a few other items from you recently. The sheets arrived in a queen size instead of a full size. All I wanted was to reorder in the full size and be able to use my 30% coupon I had used on the previous order.

I was told because the that coupon expired I was not able to use it. Really? The option I was offered was to wait until I got another coupon. I also used a $10 Kohl's cash and earned another $10 Kohl's cash from my order.

My original Kohl's cash was gone and my new Kohl's cash was cancelled. Unbelievable. My Kohl's charge has a zero balance which I told you CSR at the store and she still credited my account. I would like my money returned to me and unless another resolution is forthcoming I will cancel and shop else where.

You really need to look at your policies…

This is the second time I have purchased candles on line for delivery. Both shipments had broken candles in them. This specific order 5555131509 was received in two boxes. One box was fine, but the other had 4 broken candles.

They are each bubble wrapped as well and bubble wrap between layers, but the boxes are cheap and flimsy! I told them the last time I placed an order that you cannot put 12, 13oz and 17oz candles in one box.

It is much too heavy. The box had a flap ripped as well as being broken on the side. These boxes are bounced around. Then on top of that when I put my hand in to unwrap one of the broken candles I was cut by the broken glass.

Took a good slice on my thumb. Now I am told it will be a few weeks before I will even see the refund for the broken candles. This is…

I purchased a relic ladies watch on 5-20-17 and was told at the time of purchase that if the battery stopped working before the year was up that kohls would replace it free of charge. Well, the battery stopped on 3-16-18 so I took it to my local kohls store today, 3-17.

Was told by the jewelry department that they no longer replaced batteries as of two months ago due to a policy change. I understand policy changes, but feel that my battery should have been replaced. It was not my fault that it stopped or that your policy changed. 00.

I told her no thanks so went to speak to a supervisor, who told me she would give me 20% off of a new battery. I didn't do that either, but left very disappointed that kohls would not honor what I was told upon purchase.

I'm not expecting that you will do…

Dear Sir/Madam:

I do not wish to complain. However, I would like to ask why you do a certain thing. My family often gives me Kohl's gift cards. However, I do not understand why that is not used the same as cash or credit. I often get your discounts - up to 30 % off. So far, the store associates will not let one use a discount with a gift card. I have two gift cards I have been saving for this reason only.

Also, what is the rule on not letting a customer use their given discount whether it be sent via mail or a Senior discount day, such as Wednesday, with a gift certificate. I do not think this is a good store policy. Punishment for gift certificates, knowing someone had to buy it from your store/company seems short sighted.

I see you only have a two star for your company. I wonder if…

A few days ago, I bought an Elite 30 cup coffee pot online, instore at your kiosk at the Macedonia, Ohio Kohls store.... ...Order 5459358258. The kiosk was not cooperating and it took me at least a half hour to complete my order. I had an employee first help me. The keys were sticking and printing the wrong letters. The employee spent plenty of time with me, but then I told her I could finish myself. I put in my credit card, then promo code but I wasn't fast enough and my order was lost. I had to start over, ready to tear my hair out because the kiosk would not work. It activated very slowly. I finally asked a second employee who helped me from start to finish. She was very patient with me also like the first employee was. At least you hire good people.

I can't believe this is how Kohls…

I was shopping in your store on Feb.,12,2018 around two pm.I was standing at your jewelry counter when a man walked rudely in front of me.There was a tight space about 25 inches and nobody behind me.It turns out he is your number two person --Frank who needs to learn how to be courteous and know what it means to have manners. He didn't utter a word of excuse me,but there was never a need to walk in front of me when we are the only people at that end of the counter and plenty of room to walk behind me.As a flight attendant with Alaska Airlines for many years I know a great deal about customer service and Frank needs to learn.

I told my husband that one action from him has made me rethink spending money in your store.

Regards, Linda Elledge

com. 00 gift card your company had sent me for my Birthday. She couldn't help me so I ask for a supervisor. Was put on hold for awhile, Not really put on hold because I continuously heard talking in the background.

She finally said I have a supervisor that can talk to you, NOW!!! I heard music, then a ring, that rang quite a few times and then a recording that said no one was available, yet I had held on while she spoke with WHOEVER and then said I will transfer you!!!

I left a message with MY NAME AND MY TELEPHONE NUMBER FOR WHOEVER TO RETURN MY CALL. THIS WAS AT AROUND 2:30 PM EASTERN STANDARD TIME AND IT IS NOW, ALMOST 6:30 and NO RESPONSE. I SPEND TO MUCH MONEY AT KOHL'S TO BE TREATED THIS WAY.

I will be CLOSING MY ACCOUNT JUST AS SOON AS THIS INCIDENT IS TAKEN CARE OF IF THE…

I do 99% of my shopping online from multiple sites and have seldom had a complaint however this is such poor customer service I feel compelled to alert customers. Recently, I purchased a Christmas platter and a set of towels online.

I was very excited as I had wanted this platter to match the bowl I had purchased in the store during the Christmas season. Much to my dismay the platter arrived in about 11 pieces! Can anyone explain to me how anyone would think placing a platter in a large box with a set of towels thrown on top with no paper, bubble wrap or packaging of any type was going to survive shipping??

I have never received any package that had absolutely NO packaging of any type. Even shoes and clothing arrive with packaging!! Apparently Kohls is trying to save money or something.…

I ordered two items from kohl's I only received one and when I called to question them about this the just kept repeating it would take 24 to 48 hour for someone to contact me an to tell me if the were going to send me an replacement and to check back with them repeatedly. To improve they should send the replacement right away and not be an jack ass about it.