Kohl's

I purchased a relic ladies watch on 5-20-17 and was told at the time of purchase that if the battery stopped working before the year was up that kohls would replace it free of charge. Well, the battery stopped on 3-16-18 so I took it to my local kohls store today, 3-17.

Was told by the jewelry department that they no longer replaced batteries as of two months ago due to a policy change. I understand policy changes, but feel that my battery should have been replaced. It was not my fault that it stopped or that your policy changed. 00.

I told her no thanks so went to speak to a supervisor, who told me she would give me 20% off of a new battery. I didn't do that either, but left very disappointed that kohls would not honor what I was told upon purchase.

I'm not expecting that you will do…

Dear Sir/Madam:

I do not wish to complain. However, I would like to ask why you do a certain thing. My family often gives me Kohl's gift cards. However, I do not understand why that is not used the same as cash or credit. I often get your discounts - up to 30 % off. So far, the store associates will not let one use a discount with a gift card. I have two gift cards I have been saving for this reason only.

Also, what is the rule on not letting a customer use their given discount whether it be sent via mail or a Senior discount day, such as Wednesday, with a gift certificate. I do not think this is a good store policy. Punishment for gift certificates, knowing someone had to buy it from your store/company seems short sighted.

I see you only have a two star for your company. I wonder if…

A few days ago, I bought an Elite 30 cup coffee pot online, instore at your kiosk at the Macedonia, Ohio Kohls store.... ...Order 5459358258. The kiosk was not cooperating and it took me at least a half hour to complete my order. I had an employee first help me. The keys were sticking and printing the wrong letters. The employee spent plenty of time with me, but then I told her I could finish myself. I put in my credit card, then promo code but I wasn't fast enough and my order was lost. I had to start over, ready to tear my hair out because the kiosk would not work. It activated very slowly. I finally asked a second employee who helped me from start to finish. She was very patient with me also like the first employee was. At least you hire good people.

I can't believe this is how Kohls…

I was shopping in your store on Feb.,12,2018 around two pm.I was standing at your jewelry counter when a man walked rudely in front of me.There was a tight space about 25 inches and nobody behind me.It turns out he is your number two person --Frank who needs to learn how to be courteous and know what it means to have manners. He didn't utter a word of excuse me,but there was never a need to walk in front of me when we are the only people at that end of the counter and plenty of room to walk behind me.As a flight attendant with Alaska Airlines for many years I know a great deal about customer service and Frank needs to learn.

I told my husband that one action from him has made me rethink spending money in your store.

Regards, Linda Elledge

com. 00 gift card your company had sent me for my Birthday. She couldn't help me so I ask for a supervisor. Was put on hold for awhile, Not really put on hold because I continuously heard talking in the background.

She finally said I have a supervisor that can talk to you, NOW!!! I heard music, then a ring, that rang quite a few times and then a recording that said no one was available, yet I had held on while she spoke with WHOEVER and then said I will transfer you!!!

I left a message with MY NAME AND MY TELEPHONE NUMBER FOR WHOEVER TO RETURN MY CALL. THIS WAS AT AROUND 2:30 PM EASTERN STANDARD TIME AND IT IS NOW, ALMOST 6:30 and NO RESPONSE. I SPEND TO MUCH MONEY AT KOHL'S TO BE TREATED THIS WAY.

I will be CLOSING MY ACCOUNT JUST AS SOON AS THIS INCIDENT IS TAKEN CARE OF IF THE…

I do 99% of my shopping online from multiple sites and have seldom had a complaint however this is such poor customer service I feel compelled to alert customers. Recently, I purchased a Christmas platter and a set of towels online.

I was very excited as I had wanted this platter to match the bowl I had purchased in the store during the Christmas season. Much to my dismay the platter arrived in about 11 pieces! Can anyone explain to me how anyone would think placing a platter in a large box with a set of towels thrown on top with no paper, bubble wrap or packaging of any type was going to survive shipping??

I have never received any package that had absolutely NO packaging of any type. Even shoes and clothing arrive with packaging!! Apparently Kohls is trying to save money or something.…

I ordered two items from kohl's I only received one and when I called to question them about this the just kept repeating it would take 24 to 48 hour for someone to contact me an to tell me if the were going to send me an replacement and to check back with them repeatedly. To improve they should send the replacement right away and not be an jack ass about it.

On 11/13/17 at the Westridge Square store in Greensboro, NC, my assistant, Tess Hutchens, returned 6 dresses I had purchased for my daughter that did not fit. For a reason I did not understand I was only credited for 3 of the dresses and Tess was told that a "corporate refund' would need to be processed for the other 3 dresses.

She was also told that the check would have to made out to her and sent to her mailing address. To date, she has not received a check for the credit, nor have I received a credit on my Kohl's card.

Two and a half months is a ridiculous amount of time to wait for a check/credit on items that Kohl's had returned to them. I am hopeful that I will hear back and this matter can be resolved before I take to social media to share my experience.

Thank you in advance for…

I noticed a negative report on my credit rating due to a single late payment of $75, which was immediately paid once it was discovered. If Kohl's is that quick to report a single event of such a low balance, I am cutting my Kohl's card and will never shop there again.

Paul Carroll 36 Los Platillos Rancho Santa Margarita, CA 92688 (949) 636-9903

On January 16, 2018 I placed an order (4720534518) and realized that I had the wrong shipping address so I canceled it immediately. I then went on to the settings of my Kohls account and deleted two addresses leaving just my own as a shipping address.

On January 16, 2018 I then placed an order (5116558804) having it shipped to my home address: Varilee Koker, N8124 Clear Water Drive, New Lisbon, Wisconsin 53950. Today when I went on the Kohls site to track the order, it had the wrong address on the order and it is now being shipped to my son's address: Scott Koker, 6521 42nd Avenue, Kenosha, Wisconsin 53142.

THAT address should not have been on your Kohls site! The order is now being sent to the wrong address and there will not be anyone there! After spending 4 hours on the phone - first…

Ordered a Skullcandy Uproar wireless through Khols Online as a gift for my 11 yr old nephew. Package arrived extremely fast, but however they shipped me an open-box (used) product with missing usb. I took it to a nearby store and spoke to a manager and he also agreed that it was unacceptable, especially when I paid full price for it.

I’m supposed to give this as a birthday present so how am I supposed to do that when the box is damaged? Unbelievable that someone would actually thinks that it’s to shipped it out like that! SMH!

Went to Kohls on 1/7/18 at approximately 4:00 pm to buy new pots and pans. Was interested in 10 piece Red Copper Cookware Set. 99. 99 at Kohls. Spoke to manager Jean regarding price matching, who then spoke to manager Dawn.

I was told I had to bring in a paper flyer. Why would I drive to Target to get a flyer and drive all the way back to Kohls to purchase it? In this day and age of electronics, I see no reason why showing it on my phone, or having a manager pull it up on your store computer would not suffice.

We have been able to do this in the past and have never had a problem. I can be reached via email or at 845-774-5572. Thank you.

On Saturday, 12/30, I visited your Snellville, GA store. Late afternoon, it was filled with shoppers and limited personnel. In fact, after 20 minutes, I finally found one associate who was trying to evade being stopped and questioned. She didn't know where things were...

her words, and she found a man who helped me find what I wanted... men's slippers. Only one pair fit, so I decided to purchase it. There were 2 checkout lines open with more than 20 in each line. My wife and I asked an associate named Ebbee (sorry if misspelled) if I could put my slippers on hold until today to purchase.

We just didn't have time to spend another 20 minutes waiting to purchase. She readily agreed. m. when we could return. Guess what... she wasn't to be found. In fact, when my wife showed up when we…

The on-line customer service is the pits. The customer reps tell you whatever you want to hear just to get you off the phone. They give you incorrect information, it's very disgusting to say the least. I have been trying to return an electronic battery case for a week now.

I've been given the run around. I was told to submit an email which I did and never received a response besides the automated response. I called back, then I was told to take the item to the store, I was there for 45 minutes with customer service and they still didn't accept the item.

I am just very upset with the service and I will never purchase another item from this store. I will also be cancelling my credit card.

I returned a gift to kohls on dec 2nd without receipt- a pta maker which had been purchased there. At customer service they took the pasta maker and I was given a receipt and told refund needed to come through corporate refunds.

I was told that if I didn't receive refund in approx 19 days to call # on the receipt I was given I have been calling corporate refunds since last week without an answer, just always on hold. This current phone call I have been on hold for approx 90 minutes I now have no pasta maker, no refund, and no way to get in contact with the corportate refund department since they do not answer their phone I feel like kohls stole my merchandise!

I plan to pursue this in whatever manner I need to because this is so very wrong!

Ordered a black Christmas blazer on 12/6, it took 10 days to get here, and what arrived is a long sleeve t shirt?? Adding insult to injury, called “customer service” and got put on hold for 10+ minutes!! Supposed to wear it to a Christmas party tonight. Thanks Kohl’s! Never again!!

While shopping at the Frederick, MD store on Thursday, December 14, 2017, I had the worst experience I've ever had in a Kohl's store.

First, there was no selection of baby boy Christmas outfits (other than pajamas), but plenty of selection for girls. That was an inconvenience, but not so bad - I just figured they were sold out rather than not having sufficient stock.

When I went to the cash register to check out, I picked up a Kohl's gift card. I asked the cashier BEFORE purchasing the gift card if that would count towards Kohl's cash and she said "YES". I bought a $100 gift card with the understanding that I would receive $20 K's cash for that item alone.

I also purchased another $102 in other items for a total of $202, but the actual total I got credit for in K's cash was $196. The…

I placed an order to be picked up in the Wilkes Barre,PA store. I did not get an email saying the merchandise was there and looked online and saw that it needed to be picked up by Sunday. I called the store and said I would pick it up Monday, is that a problem?

I was assured that it would be held an extra day and no problem. I drive 30 miles to pick it up and my merchandise was taken off my Kohls card and was waiting to be put out for sale.

Thank goodness I got there before it was returned as it was sitting on the back counter. I asked why no one emailed me and the girl shrugged her shoulders. Off, to repurchase the merchandise plus more things I picked up and when I checked out I found one of my items changed price and was now higher.

My check out person was Brenda, she adjusted the…

i would give u a "o" star if i could. 00 of kohls cash with no results. 00. i will never buy from KOHLS AGAIN! What a bate and switch.

Their return policy if awful!! 99 which took too long to arrive so I need to return. I had earned Kohl's cash on the purchase. Understanding if I did straight return I would forfeit the KC I wanted to purchase additional items that would have totaled more than double the price I paid on the shoes.

I was told I could only exchange for shoes (nothing else), IN STORE, that cost the exact same as the original pair. The store selection is extremely limited and did not have anything suitable in a size I could use.

I ended up walking out without the additional items I planned to purchase and without new shoes. I will need to sell the original shoes online to recover some of the cost. I don't understand why I couldn't exchange to spend MORE money OR at least exchange for an equal priced item in…

It didn't even deserve one STAR!!!!!!!

I have been an MVP member for many years now. When I started shopping Kohls, the Kohls cash was honored no matter what the dates are. I am a nurse and getting out to shop when you work 70plus hours a week is an actual chore to coordinate.

I spend 2-3grand a year with you all and you would not even honor 80$ of Kohls cash that was presented on December 4th because your new policy is a 10day grace period. Which meant they had to be used on the 2nd.

I will be closing my MVP account and taking my business else where. Considering that I have had to return to get security tags removed that were missed because of the volume of items that I purchase each visit and then today I came to spend the Kohls cash and

again needed to bring items from my last shopping trip to have security tags removed that…

I would not give even 1 star. 4 of my recent packages within the last year have arrived extremely damaged or stepped on, run over, smashed or just received the wrong items! And now I am on hold for the Corporate office to file a complaint and was put on hold 25 minutes ago (and counting) without so much as an occasional check back from the call center rep!

This is the worst customer service, online ordering experience that I have EVER encountered!! Apparently the IS NO Corporate Office that accepts complaints as far as I can tell. I will NEVER do business on line or in the store with you all again.

And companies wonder why Amazon is kicking all other retailer's butts? This is exactly why!! Amazon will have all my business from this point on. And my next step is to call the BBB and FTC…

I ordered the 55 inch TV on Wednesday 11/23 at 101am which was 1201am Cst, paid for this with my credit card. The order number is 4164817745. I called on Thursday 11/30 as I could not see when my package was shipping and I got one part of my order that day.

When i spoke to customer service I was told the package was lost and the associate was going to file a report and that I would receive an email about the report. I received no such email. Today 12/2 I called and spoke to a customer associate female who said well there are no more TVs so call back in 7 days to get your credit card credited.

I called back and spoke to a male customer associate and was on the phone with him for over 45 minutes with him telling me Oh I am trying to resolve this please hold, then I would be placed on hold…

On my order they took off my kohls cash1st then the30%. 00 off. something off. So you are forcing me to spend more. Bad business!

I have HATE shopping at Kohl's and ONLY for the reason that there is NEVER a person in-store to help. I ask at the register to have someone help me in shoes, they say they will send somebody and nobody ever shows up.

I called today (Campbell, CA) store to see if they had an item in stock and was put on hold for a total of 1 hour (this is me calling 4 times and on hold). It's so hard to believe that during the holiday season (same thing happened to me last year) there is nobody that is taking care of the paying customers.

just on hold, hold, hold, hold. My husband refuses to ever shop at Kohl's again. even calling the main office, I got v/m. Let's see if anybody calls me back. Pam Greene 408-621-9000

kolhs refused to listen corporate kevin mensell and moncia I reported the problem over 19 months they never did nothing I have not gotton a new card that expired from 2010 and it was issued 1994. they have not sent bill out for 19 months.

I was robbed id stolen. cards to stolen they had no idea what going on because the billing and fraud department is not in the same billing or state. I talked to several people and they told me not to pay anything until it was settled.

wipe the 2,000 out with a new account number and card. she was ready to do it but a monica said no she lied so many times. even the ceo hasnot written back. they do not know what going on now i'm getting bills

99 regular $100. I got to the store yesterday and they said it was a national ad. I was told I would have to shop online that the mop was not stocked in the store. I drove there first to get the mop and beat the crowd.

Several other stores had sales (as you all know) but this was my first experience where a store advertised a sale and then told me it was not in their store to shop online. They should of said only available online in the advertisement for our area.

Bad customer service for Kohls. The in store manager did nothing yesterday except told me to shop online. There was not a steam mop in that store. I thought it was false advertising. I would like to know why the managers only solution was to send me online for a mop that was advertised on sale in the store .

I wanted my mop…

com does!! I placed an order of two sets of dishes, but only received ONE!!!! reordered another one recharged my card for one, then did a refund on the missing set. A bunch of retards in customer service because no one knew what to do or how to handle the screw up.

And I have not received my refund YET!!!! I called again today & got another retard that cannot speak proper English. She did not have a clue on a solution to the problem. I will call my daughter & let her handle it.

They will not want to hear from her but one time. Thanks, Kohl's for hiring a bunch of retards. I'm sure it saved you a lot of money & customers a lot of aggravation!!! I rate my experience a big fat 0.....

Worst Customer service I have ever had to deal with. I will never shop online or in the store or ever give them a dime of my money again. I hope that they realize that Amazon is there's and a lot of others competitors and they have a lot to lose with them.

I will stick to Amazon and enjoy there customer service and products

The customer service I received over the phone was the worst I have ever had. I received an email that an online order I placed did not go through, so I called the number given and was told it was a verification issue.

The first woman I spoke with finally supposedly got it figured out then transferred me to someone else to supposedly make sure I still got the coupons I originally used. When I was transferred (mind you at that point I had already been on the phone 45 minutes) the man was incompetent and basically needed me to start all over with the process I also don’t understand how a verification issue is possibly when I used Apple Pay!

I asked him but he didn’t know either, then I continued to hold and he hung up on me. So I called back and the person I spoke with that time told me…

I ordered 4 Yankee candles online. I received 4 Sonoma candles, and the packing slip indicated it was supposed to have been shipped to Indiana. I called "customer service" Thursday evening. This person was VERY difficult to understand. I was given a reference number, and was told I would be contacted within 24 hours.

I called again Friday evening as I had not been contacted by anyone. I spoke to 2 different people that evening, and was given still another reference number. I was told to return what I received to the store for credit. Really?

The credit will go to Jessica in Indiana, while I still do not have what I ordered (and have been charged for). I was told I could re-order. Really? So I can pay again for something I've paid for and didn't receive?

Plus, I used special offers I'd…

Well, Love shopping at your store but probably not any more. Get coupons and discounts in mail or online all the time. The generally are not useable for not too many items. On the back of coupons are quite a list on non-useable merchandised we can't use them on. Why bother.

Sorry but use to by K-cups for coffee (now can't) Can't really by any name brands either. I'm sure there are quite a lot of things we can't buy, but why limit us. Sorry not a real big spender but probably won't be back.

Discount and coupons help us little people. Amazon is my place now.

Not even sure where to begin... For the first time ever I made an online purchase of 2 pair of shoes, 2 pillows and a shirt. I received part of my order and the shoes where not the correct ones, so I had to wait 4 days to get my money back.

The 2nd pair of shoes were sent back supposedly because they were unable to deliver them. It is now almost a month later I cant get anyone to help me find out where these shoes are, I can't get my money back and have wasted a lot of my time trying.

I needed these shoes for work, never laid eyes on them yet paid for them.

I was attempting to use a promo code and your customer service rep all but called me a liar. I submitted photos of the discount coupon and a picture of the item being purchased off your website. A ticket was opened and your supervisor was not helpful and did nothing to resolve the issue.

You have too much competition to be so cavalier and now that I investigated further, I see how deplorable your reviews are. Don’t you think it’s time to show your clients more respect? Shame on you.

I went to Kohls in Taunton, MA to purchase a particular set of towels. They did not have what I was looking for there, or any other local branches. They suggested that I use the kiosk to order them. I did this with much difficulty.

The kiosk did not work very well at all, for example, I would type an s and a p would show on the screen. After spending a frustrating 10 minutes at the kiosk, I thought that my order was done.

When I got home an hour later, a confirmation email showed that the color of the towels was wrong. I tried to cancel/change the order with no success. I called the number listed for ordering problems. They informed me that there was nothing that they could do.

I would have to wait for the order to arrive at my house, and ship it back, or bring it to the store (a 40…

I received my Kohl's statement for the period 08/28/2017 - 09/26/2017. It shows a credit balance of (58.53), telling me Do Not Pay and yet again a statement saying the Minimum Due is $0.00.

This month my Kohl's statement for the period 09/13/2017 - 10/13/2017 shows that I spent $108.47, which is true. Instead of showing the credit balance reducing the amount owed by $58.53, it states that I failed to make a payment! Now I am being charged the $58.53 ( which is actually a credit balance) + $27.00 late charge, + $1.91 interest fee, for a whopping $195.91.

This is one big increase from the $49.94 bill I expected to receive.

I put both bills in front of me and called Kohl's Customer Service 1-800-564-5740.

A nice young man explained that I was wrong. I hadn't paid the bill. Even though I…

It started last week I called to place an order told the person all the information a pair of sketchers that were on sale for $54 had $10 Birthday Kohl’s cash a 30% off and free shipping so ask for the total of my charge he tells me $47 I’m like WHAT felt like I was dealing with a 5 year old.

Said let me talk to a manager and cancel the order he says ok it’s canceled and he hangs up on me . Fine I go to my Kohl’s store and with the help of a worker order the shoes on the kiosk.

I get the package yesterday not even in a sketchers box a plain brown box with the information written in marker and inside the wrong shoes . I bring them back to my Kohl’s and talk to the young man who helped me last eeek ordering them I asked him if I should reorder he said no because if they are screwing around…

So I drove 40 minutes to this Kohls. I could not find it in the store, so I went to Customer Service. The woman at Customer Service said to check "over there", and pointed in a vague direction. When I questioned that ,she snickered and called the manager and asked about the item I was looking for.

The manager said that the item is still on their truck and will be available sometime next week. The customer service woman shrugged and then the manager came out, raised her voice to me, lectured me, that it wasn't their fault etc.

No "i'm sorry for the confusion". They are very rude at this Kohls. Not to mention it is fraud and false advertising to list that something is available in a store, when in fact, it is not.

I shop frequently at my local Bozeman Kohl's and have never had an issue with the customer service until today. Today while shopping I stopped to ask a store associate where I could find the socks. She answered me in a very agitated and loud manner using the words "I can't help you!

" I was shocked that a Kohl's employee would speak to a guest that way. A simple "I will be right with you" would have worked. I let her know that her response was very rude and she said nothing to excuse or apologize for herself.

She did this in front of several customers and co-workers. This unpleasantness happened in the woman's clothing section at about 1:50 pm on Friday October 6. I wasn't finished shopping but was so upset by the rude way I was treated that I decided to just check out.

I asked the…

24th, received a email that it was shipped. That is the last I heard of my set. I have called Kohl's 6 times to get this matter taken care of, as of now nothing. I tried to reorder twice, 1 I even received a order number, but still nothing.

I haven't received a refund for the set as of this day, and it has been over a month since I ordered. I don't understand why this is taking so long, not the fault of myself , but Kohl's! Why can't they just reorder the set or give me a refund.

Any information would be appreciated.

Ordered a mattress set Aug 24,2017. Received a email that it was shipped, now the shipping place had no information, called kohl's they could not locate the set. I was told this would be a incident. I called twice to cancel the order and reorder for the same price, the first call I received no order number, the second time I did receive a order number but nothing went through, neither times.

I called a 4th time just to cancel and get a refund but that hasn't happened either. I just want to cancel this order and reorder the set, if that is possible!

today I purchased over $100 in-store. when I went to check out my card was denied. the salesperson told me she did not have an explanation and I had to use another card. when I called customer service at home they told me I could use a photo ID and would send a new card in a couple of weeks because the old one is no good again no explanation how this happened.

I have been a customer in good standing since 2009--now I can't shop until a new card arrives because your store employees do not know that they can accept a photo ID. I hope I never have to shop at your store again

I RECEIVED AN EMAIL FROM KOHL'S ASKING ME TO CHANGE MY PASSWORD. I CALLED THE 1-800-564-5740 NUMBER ON THE BACK OF MY CHARGE CARD AND ASKED THE REPRESENTATIVE IF IT WAS A SCAM. HE TOLD ME TO GO AHEAD AND DO IT, IT WAS NOT A SCAM. I THEN ENTERED A NEW PASSWORD AND WHEN I CLICKED IT CAME UP IN THE EMAIL BOX AS MY EMAIL ADDRESS AND I WAS UNABLE TO GET INTO MY ACCOUNT. I CALLED THE 1-800 NUMBER BACK AND GOT A DIFFERENT REP. (PATRICK) WHO SAID I SHOULD NOT HAVE CHANGED MY PASSWORD. ITS A SCAM. I HAVE NOW CANCELLED MY ONLINE ACCOUNT AS WELL AS MY KOHLS CHARGE CARD. SOMEONE POSSIBLY NOW HAS MY INFORMATION. YOUR REPRESENTATIVES NEED BETTER TRAINING. I'M TROUGH WITH KOHL'S.

EILEEN SHANE

I have been trying to buy a suit for 2 weeks now. For my brothers wedding. Now after several messed up orders and 8 phone calls to try and straiten things out. I tried today and made an order. The man assured me it was in stock and correct.

They have at this point. I got the email back and it all looked good EXCEPT. He did NOT put the jacket on 1 day shipping. I had 3 weeks before the wedding to buy a simple jacket and pants.

now I have less than a week. Im told Ill get the pants in time but not the jacket. I called a few minutes ago. I told them all about it. They said even though it was his mistake. they CANNOT change the order.

So I will NOT get the jacket in time for the wedding. They would NOT even let me cancel the order so I could place another order to fix it. I have no choice…

I have been on the phone with kohl now over one hour was told by Giorgio Hirnandiz it would 1-2 hours before I could speak to management. I received such awful service during this call being transfer 4 times no one knew what they were doing!!!!!!!!!!!!!!

Unreal, wish I had Never gotten this card. Ashame to treat paying customers this way. Plan to share my experience with my local store and everyone I know. Scale 1 to 5 Kohl's get a MINUS ONE!!!!!!!!!!!! I am still on hold as I type this waiting for management - on one hour and 30 minutes. Very unhappy customer.

I bought a Dana Buchman purse a year ago, only used it for the fall season, it was a pumpkin orange color. Absolutely love it. I just got it out this weekend and noticed that both straps our tearing out.

I no longer can use it. I'm very disappointed that I could only use this beautiful purse for one season. Thank you. My phone number is 414-581-0584

39. Three times an error message came up, telling me that "our systems are having problems", call customer service. 39. A helpful gentleman in Customer Service helped me and took my full balance payment, confirmation #182021349. 39. I called the customer service number immediately and spoke with Love.

She said that Kohl's would refund the amount and it would take 2-3 days to show up in my bank account. After the phone call, my husband called me and said that the landlord put our rent check in the bank tonight, which would mean that it would clear tomorrow morning and it will bounce!

I called Kohl's back when I got home and spoke with Love again. I told her that the money needed to go back into my bank tonight or my rent check would bounce. I also said that if it bounced, Kohl's needed to…

Women's plus department in Avon Ohio is a joke. Unorganized. Have been unable to find Lee blue jeans in over a year and go weekly (16-18 size). I want to try on not order every option from catalog. Who shelfs are empty always.

I should not have to drive all over to try and find selection. Have talked to shoppers in department who agree selection is terrible at this store. Provide more room and options like Medina, or Rocky River!

I went into Kohls on 9/2/17 around 3-4pm CDT and by the entrance where the Kansas City Chiefs t shirts were. As soon as I walked in I heard and saw the manager SCRRAMING LOUDLY at an elderly customer. The elderly customer was always calm and had a soft voice but the manager just kept screaming at her at the top of her lungs. I was shocked!!

I always believed in customer service and I'm aware that the customer sometimes is not always right but to scream at a customer in a voice so loud that it even embarrassed me in just unexceptable!! This went on for at least 10 minutes and when the elderly customer turned and started to leave the manager then yelled loudly and sarcastically "Have a nice day"!

The elderly customer didn't even turn around she just kept walking out the door. Then the…