Kohl's

I found a comforter set I was looking for on line at Kohl's website. I used to have Kohl's credit card years ago but no longer had one. I decided I would get a new Kohls card and order it.

My approval for credit card took only a few minutes and a coupon for 30% on first order also popped up on line. I put my order in but the 30% coupon wouldn't go through. I tried and tried to no avail.

I decided to call customer service but when I dialed the numbers and used the extension that I needed and ultimately tried every extension with no response on any of them. I just go repeats over and over, I decided to use ASK on line for Kohl's.

I typed in my problems and received an answer that said ASK consultant couldn't help me and gave me the same customer service number to try. When I try to…

Have been a customer over 20 years. Used your Kohls card, always paid my bill even before due. Over holiday, must have been busy and put a receipt in my checkbook and did not pay. Suddenly get emails asking about my tax return which I assumed was a scam.

then received phone call from your company telling me my account was past due. Ok asked to remove late charges, this was just a one time mistake and person said they would remove if I gave my bank account info which I would not over phone.

She then told me to go to store and pay balance and late charges would be removed. I immediatly went to store paid in cash and asked for receipt. A week later receive call saying my account is past due.

After going back and forth person said oh yes we will remove late charges but you now owe 86 cents.…

Kohl's customer service really sucks! I see an awful lot of 1's on here and like in my case, I'm sure most of these 1's probably wanted to be 0's! Kohl's do you not care about how many people you are pissing off?

Like many on here, if you are dissatisfied with Kohl's, JUST CLOSE YOUR ACCOUNT. I did and I'm glad I did. just maybe it might get their attention and give better customer service. I CAN'T SAY IT ENOUGH, CLOSE YOUR ACCOUNT WITH KOHL'S IF YOU ARE UNHAPPY WITH THEM

Stood in line for 10 minutes to be told I couldn’t use a 25% coupon on the shoes I was buying. The coupon never said I couldn’t use it on the shoes! Inform your customers better! Don’t make them wait in line just to be told they can’t use a coupon what they’re purchasing!

Well, first off, I've been a valued (now de-valued) customer since 2013. I made my payment as I always do every month I have a balance. I don't pay off the balance, I make payments. They received my $50 pmt. 3/20.

92 payment meant for Spectrum to Kohls. 92 payment back. They would not give it back to me! They said the system doesn't allow them. Now, I'm no dummie, systems can be overrode for all kinds of things. I work at a bank and do it all the time!

Anyway, they would only offer to take my credit account to 0 and they would send me a check (A CHECK that takes 3 weeks) for the overage. But I sent it electronically! 92 for my…

I am growing extremely weary of receiving spam emails offering free products from Kohls only to find that in order to collect said products one has to sign up for an automatic payment for future months.

This is a scam and one that Kohls should shut down and prosecute the offenders.

I will not continue to shop at a store that allows their name to be dragged through the mud.

ORDER #6333916806.

I immediately logged on to your Kohls site on Monday, March 20, 2023 after placking this order to verify when the order would arrive only to find out that you had an incorrect address for the shipping of my package. My address was changed with Kohls in January, 2023 when I moved so that my new location would be on your record for future orders.

Upon receiving an email after the order was placed I noticed the email had an incorrect billing and shipping address. I immediately called your customer service department to inquire what could be done to rectify this issue and advise customer service of this error. Your customer service representative was rude and stated that she could not assist me in changing the tracking location because the order was already being…

I went to kohls in Northfield to buy specifically some shoes and a candle and sunglasses. As soon as I walked in I looked at a couple sweaters and then I headed to the shoe section where I was rudely and unjustly treated and accusations were being made that I was being sketchy and

most likely trying to steal shoes because I wanted to try them on. Last time I checked most people do try on shoes before they buy them to see if they fit correctly and feel comfortable on the foot. I was not the only person being harassed by these two men.

There were two other gentleman there in the shoe department dealing with the same unjust treatment. I ended up leaving the store. Without making a purchase immediately because I felt uncomfortable and the other two gentlemen followed suit quickly after…

AS AN "MVC" CUSTOMER MAKING HEAVY ACCUMULATED PURCHASES OVER $1,000 EACH HOLIDAY, I HAVE REACHED A BOILING POINT IN DISGUST OF "ONLINE SHOPPING". THERE ARE "BAIT & SWITCH" TACTICS {VERY LOW PRICED ITEMS DURING 1ST DAY PROMO ARE "OUT OF STOCK" OR INFERIOR PRODUCTS ARE PUSHED TO DUMP ON CONSUMER. YOUR CASHBACK GETS REDUCED WITH %OFF COUPONS=ANOTHER SLICK TACTIC!! PRODUCTS ARE OVERPRICED SUPPOSEDLY ON SALE~~JUST HOP OVER TO AMAZON & FIND THEM MUCH CHEAPER WITH EXCELLENT RAPID CAREFUL DELIVERY VS KOHL'S LASERSHIP THROWS THE PACKAGE IN RAIN OR SNOW!!

WORST PART IS POOR DELIVERY SERVICE WITH ITEMS SPLIT UP IN MULTIPLE DELIVERIES; OR RECEIVED DAMAGED/POORLY PACKAGED ITEMS. WORST CARRIER OF KOHLS IS LASER SHIP~~ 11 BABY ITEMS, A 3/5 ORDER SPREAD OUT ON 3/15 INTO 2 DELIVERY PACKAGES TO 2 DIFFERENT…

I purchased a Nike hoodie at kohls in Walton Kentucky yesterday. 00, I told the cashier its on sale and where it was. She said oh sorry well its not. This is not my first time having a issue at that branch.

I have shopped kohls for years but after that transaction I wont be going back. I will attach a photo of my receipt.

I'm reaching out because I was told to do so by Khols representative , I requested to cancel my Khols's credit card last January, and I was told that it was canceled at that time; however, when I was reviewing my credit score; I found out that the card is still active and there was an overdue unpaid amount, and that harmed my credit score.

I'd like Khols to acknowledge that the cause of this incident is miscommunication from their end, as I need to approach the credit bureau with an explanation of why this happened. com but the email bounced back my complaint number is :230312-011244 Feel free to contact me on my cellphone # at (617)686-6124 if you have any questions.

I purchased towels online from Kohl's and within 24 hours the towels went on sale. When I called Kohl's for price adjustment they're telling me they Don't do that. I think that policy stinks It's not fair to the consumer I did not even get delivery and they would not credit my account for the $31 interest.

I haven't shopped in calls for a while and guess what I'm not shopping ever again

I have never had a problem. Never late or missed payment. Now you will not take my debit card. Now you want my bank account numbers. Since I am forced to do something I don't like. I am canceling my acc.

I don't like giving my bank # to anyone in the Dominican Republic. I am not happy. Canceling my account.........

Today 6/3/23 at 5 pm I went to change a baby's clothing size and the person who was in CS treated me racistly, I recommend training your employees better

I placed an order with kohls online. Order #6329912516 The order status is listed as Delivered.

However the items were NEVER delivered or received.

Also I have tried to talk to Kohls customer service online and they are not very helpful.

I have always loved shopping at your Waco store until 2 days ago. Why are we hearing ONLY Spanish music in the store? It seems as if Waco AND Kohl’s are catering more & more to illegals. WHY IS THIS??

My very seldom shopping trips to your store should not be enduring nothing but Spanish music. I would at least like to hear every other song in English!!!! Try to be FAIR about it !!! Thanks

I haven’t received a bill since before Christmas when I asked for an upgraded account I got sent a new card. Of course they accepted my request immediately I was able to pay by my debit card like I always have paid since however, long since I had 2018 today I am home sick.

I know my payments due today however, I’m told you no longer take debit cards over the phone. Everybody does this. You’re gonna lose my account for sure but why since I pay my debt my debts with all of my for all of my accounts with my debit card.

Is it that you cannot accept the same in because I haven’t received my bills I have received no update telling me that you’re only require your only except checking account information. I’m livid. I’m telling all my friends and all my family because I know they pay by their…

My account was reported to the credit agency for being delinquent. I NEVER got ANY statement. I spent over 30 minutes trying to get this straightened out today but unfortunately your customer service is off shore. Although polite it was difficult to understand the reps.

You must have my address because I got the merchandise. com 571-359-3608 194 Conner Drive Unit F Charleston WV 25302

On Feb 23 my wife and I went to the norman ok kohls location. I wanted to buy 4 resturant gift cards. Clerk said I can't use my card to purchase. I said check my account, I've done it before and my wife also.

She asked if I had another way to pay for the cards. I went to cust. Ser dept and spoke to a manager. Asked if I could use my Kohls card to purchase gift cards. She said. Sure you can.

I said then teach your employees how to do it and we left. We live 125 miles from this location and we can't use our cards. Randy Roberson. Cell 4059906038

Went to the Amazon line. Two associates were busy attending to customers. Once a customer walked away, one female associate said hello but was still packing supplies so I waited. Looking at my phone, I still waited to be called next (like at the main registers) as there is no number to look for next available register.

The other customer walked away, I looked up and both associates were just looking at me. The other male customer asked next please. I asked if they do not call people up when they're ready. The woman said nothing and the man just shrugged no.

I feel there is a better way to direct customers and not just as is deemed to ones own liking.

I don't understand why I have to reboot my entire account t every month just to pay my bill? Why is it so difficult to simply log in and check my balance? This is the most UN user friendly site I have ever been on.

I plan on paying balance and closing account due to this. Majorly inconvenient

I made instore purch. two Xmass’ ago. When bill arrived I thought fraud. I didn’t recall opening cr card. Fraud alert was placed. I called Chrissy Graybar & after MANY months she identified the purchase & I recognized it, but she had a prob getting fraud alert released I rec’d bill after bill Chrissy said it wouldn’t be rept to credit agencies. It was.

She also gave me $100 credit for my probs. I did 3 disputes, all were denied. I reached Chrissy thru Facebook - she reversed it fr cr reporting agencies. All Kohls had to do was contact her to verify but DIDN’T BOTHER.

I’m closing acct - never purchase again.

I use to go to Kohls all the time. Especially when I was a smaller size after serving in the Army. Then I stopped going because I started to put on a lot of weight and had to go to Burlington and DXL to get big and tall clothes.

Then I found out kohl's now had big and tall clothes. I went to 3 locations looking for a button down shirt. The location in Oak Creek had one rack of very poor material shirts will wall paper designs on them.

The store on about 84th and layton had no button down shirts for big and tall. The 27th street location also had poor selection. There was X-Amor shirts and some nice Nike sweaters. Is trying to attract big and tall athletes?

I just think more professional environment people go to kohl's to shop or families, so what you have in the inventory for big and…

00 Kohls cash, I wanted to use it before it expired as to not forfeit the reward. After attempting online with website freezing several times I bought a spatula, the shipping was almost the same price as the item. Once I finally got the site to accept the reward after multiple attempts it stated in green reward balance 0, so I thought it was accepted and applied. 00. My item shipped.

Then 2-3 weeks later ( after reward expired)I received an email that my charge card had a balance. I paid it because I dont want a negative ding or intrest charged. I called customer service, and they will not refund my card.

All they did was give me another $20 in kohls cash that has an expiration date. So I will once again have to buy something and nothing g costs exactly $20 so its either paying more, or…

I told the kohls I was going to make a payment even scheduled one and they told me that was fine and then before the date I was scheduled a payment they canceled my card and now I don't have a card with you guys. I was with you guys for about 10 years maybe longer and you guys didn't show loyalty.

I lost my job so it was hard making a payment but I was working with you the best I could do and you dropped me like nothing I'm so disappointed in how kohls treats their customers I will not refer a friend or family to this place cause how you guys did me like that. I can't believe it still I used love this place but not anymore hope you send this note to corporate cause kohls is terrible

I have made many purchases before the time of kohl’s cash being given out and one purchase after. I was told a day after that I could not combine the purchases to receive kohl’s cash. Wow! I have been a VIP member all my life and spend thousands of dollars in your store.

Your employees even know me by first name. All I want was a $20 kohl’s cash and now I am think of taking my business elsewhere for that small amount of money that going to be spent in your store anyway. It’s upsetting. Sincerely, Therese Kurszewski

00 credit limit. 83 at your woodstock,ga store your cashiers were absolutely wonderful. I get a letter today 2/16/23 there is a lock on my card for uncharacteristic of my normal shopping I bought womens clothes. I call its removed.

Then two hours later I get a call from collections on how I want to settle my account my bill is not due til 3/6/23. If this is how kohl's customers are going to be treated then I really need to know because there are plenty of other stores to shop and I have a great payment history This is ridiculous and I found this very offensive.

Bring the $5 off coupon back for Amazon returns please

I came to kohls with my mother and went to customer service to pay My mom hasn’t used her card in a while and the employee gad no patience to help And couldn’t wait 2 minutes for her break Her name was Lindsay and she rude and obnoxious As for the item my mom was going to buy mit was left at the store

On Wednesday February 8th 2023 at approximately 4:30pm, I attempted to do an exchange at Sophora in the Kohl's store located in Lisbon CT. The woman working in that department was unimaginably rude & extremely disrespectful towards me. I didn't have a receipt as it was a gift that I was trying to exchange.

I understand completely if the policy doesn't allow for exchanges without receipts. Unfortunately, this employee does not belong in retail. I was so upset & embarrassed upon leaving the store that I couldn't report her in fear of not being able to speak without crying.

I truly hope this matter is addressed. Kindly, Beth Bristol

I'm very disappointed 2 Christmas ago my wife took the time and applied for a kohl's card got approved never got a card ,last Christmas I did it and never got a card , it don't matter because they can close my account I would never use it now but just wanted you to know it was disappointing, I did shop kohl's alot

My spouse and I used to be regular customers of Kohl’s. The last few years I started noticing the quality of cotton used in summer tops and also winter pull overs thinner and poorer quality. I have Croft and Barrow turtleneck pull overs, slacks, sweaters from 5+ years ago with quality not found on your shelves today.

My husband purchased a pair of Sonoma shoes, I am not sure when. He does not wear dress shoes often so they have been in the box, in the closet the majority of the time. I do not think they have been worn 10 times. Please view my pictures.

Nope, we don’t expect anything. Just hoping this will be read by whoever makes the buying decisions. YOU NEED BETTER QUALITY MERCHANDISE. shopping used to be a pleasant experience. Please view my pictures, these shoes show no wear, except…

Returned 2 items from Amazon to Kohls. They eirher switched labels or lost my returns to amazon and now I am not getting my credit from Amazon. Amazon told me to go thru Kohls. Returns amount to not even $40.

But it's just the idea of no help. I never had problem before with kohls Amazon returns so I have misplaced the receipt

purchased shorts for my daughter online and went to store to pick them up. My daughter tried them on and started scratching her leg and said something was making her itch so she takes off the shorts and see poop inside the shorts.

i cant believe what i saw , how disgusting . I am very angry that Khols sold us shorts that had been pooped on . gross.

00 on Feb 5th 2023 at 1:00pm and the store manager at the Romeoville Kohls said I would have to have my paper for it. My Kohls cash always comes through in my email. My purchase was going to exceed $100.

I have been a Kohls cardholder since 1984. I find that Kohls customer service has decreased over the past few years. Needless to say, I did not make my full purchase nor was there any other coupon used.

The manager at Kohls Evansville East is very unprofessional. She has two of her friends working under her and lets them not show up but still get paid for it. One of the managers (Ginger Taylor) two daughters work here as well and they allow them to work on the same shift and the same department.

The one (Amber Fulton) is rude, refuses to help customers, has an attitude, doesn’t help other associates and complains about being there every time she works. She gets customer complaints often and nothing is done about it. Her sister (Addison Taylor) is also very rude.

She rolls her eyes at customers, gets short and snippy with them very often because she doesn’t feel like doing anything and has an all around foul attitude. Nothing gets past the regional manager (Josh Haldoway) because he is…

I have complained countless times to the manager of your Oceanside, NY regarding regarding your policy for pick up merchandise. I have advised them that since all the bags are out in the open with no one watching anyone can take the bag home and the original customer is charged.

This just happened to me I was charged for a sweatshirt that i never picked up someone else did and I'm sure it happens to plenty of your customers They used to have it behind the counter and they would bring it to you. Even more stupid is your corporate number which reverts back to every country except the corporate office I have tried for weeks to get in touch with you.

Why have a corporate number if you can't talk to the corporate office. 00 to get free shipping. It was better when you had the kiosk where we…

I called Khols as i am not receiving the bill but when it comes to late fees as i missed payment i get that. What you have done to my credit report is something that i hold Khols responsible for.

I am very disgusted with your company. I had some fraud on my card and got a new one, I thought i activated it but there seems to be an issue. I was never contacted that it didn't go thru but was for $29.

If only Khols had contacted me i could have just given my bank info and we wouldn't be going thru this as yesterday i saw my credit score drop and wondered why. Well khols showed as if stuff bought in Oct of last year is just showing now.

I plan on paying of this card and never using it again. I am going to spread the word on Khols tactics and terrible customer service as i asked for a…

I am very upset!!! An employee at Kohls was very inconsiderate. My grandson had an small empty box that he found on the floor. Someone must have taken out whatever was in the box. My grandson saw the box on the floor and picked it up. It had a clearance price of $5,00 on the box and with the promotion it would have been $2.50!!! When we went to go checkout the cashier snatched the box out of my 3 year old grandsons hand. I told her there’s nothing in the box. She said she needed the box because that was part of inventory. My grandson was crying because he wanted the little box. I cannot it believe this cashier had no heart and didn’t care that my grandson was crying

Sandra Gomez 832-605-1377

I recently needed to exchange two items that were too small. Although the Cross Timbers store is closer to me I have received very poor customer service there several times. Therefore, to make the exchanges I went to the Lewisville store on Valley Ridge.

Unfortunately, one of my items was only available online. The clerk was very kind to explain that I should order the item in store and bring the bring the small item back once it had arrived. As for the other item she told me I would need to find an exchange for exactly the same amount.

I believe she said it could be multiple items as long as the amount was the same. I did not have much time on this day so I decided to come back when my online order arrived. To attempt to make the exchange/return the second time, I went to the Cross…

I was at the Kohl’s in Easton Pennsylvania today returning a package at the amazon return area. I waited one hour for assistance. The poor guy could barely breathe because of the excessive line. He was pleasant despite the stress of a long line and no assistance.

Found it interesting that they had staff, including the store manager, Scott, walking or standing around doing nothing. I did speak to Scott, to express my concern for his employee. While chomping on his gum in my face and standing around talking to another able bodied employee he said he understood my concerns and that another employee would be in later to help the struggling employee.

I too am a manager and could not think of not assisting an employee or arranging other employees, like the one he was standing around with at…

My card was used without my permission or authorization for $31.20. And they wont give me my money back

I ordered sheets through the app. UPS tracking said delivery was delayed but last scanned in a local town. Then no tracking information. Kohls customer service number does not give you the option to talk to someone about an open order without you having to go through the credit card department.

Then I had to keep asking for help and give them my personal information. Then wait Another 2 weeks for them to consider it lost. So I call again and go through the credit department.

I applied at kohls before seasonal at store 0258 location 401 n 48th st Lincoln NE and got hired and worked there full time , when I couldn’t work I’d ask for schedule to be moved around, on multiple occasions I felt disrespected by THE manager at the time and I left due to her taking me off the schedule multiple times so instead I came in and work the same hours I did before she also disrespected saying mean things on the side and

being unprofessional as she was , I left and after I heard she left I decided to reapply and got to schedule my interview and no one called instead they bypassed it and said I’m not hirable and didn’t even give me a chance to redo my interview , so if there’s any way I to do that I would love to redo my interview and

see where it goes . Thank you

While trying to check out at the Oak Creek, Wisconsin Kohls on Wednesday evening (1/26) the register went down. The clerk contacted the manager for assistance. It was obvious that they needed to reboot the register in order to process my items.

At this time there were six customers behind me. ).

Meanwhile the customers behind me started to be serviced by the two clerks at customer service (thankfully they had enough insight to handle the situation properly). After standing and waiting for awhile listening to the manager tapping her finger impatiently on the register while waiting for it to be reactivated-never once was there an apology or a…

I placed an order for a smoker. Since doing so I am receiving 2-3 annoying emails. Stop the emails!

Hello. Can you clean up your isles. Make your clothing, shoes, and accessories organized neatly? And please why there are isles of cheep fabrics with 80% sales of clothing which I would not even known how to put on. People, for the most part, want quality product. Even teenagers...

Don’ t you see that this is not selling? When you put cheep fabric next to designer’s line - it makes it unappealing. Why waist so much resources and space? Who picks your clothing lines. Fire them!

I have explained one too many times to many individuals that I apologize don't speak well english. I am the power of attorney for my elderly father has called several times in regards to the matter he added me to his account.

We have spent hundreds and hundreds of dollars for Christmas got lost out of $200 at least Kohl's cash due to the fact that I had to stand at cash registers explaining myself embarrassed getting the third degree , or on the phone explaining myself to Google it couldn't understand what I was saying. I shouldn't have to go through all that especially if my elderly father can't drive anymore.

I do all of his Christmas shopping for his grandchildren. I shouldn't have to explain to anybody any of that but I do every time I check out and still get nowhere. Now I just got…

I SENT PAYMENT TO KHOLS THROUGH BANK IT WAS DELIVERED ON THE 18TH 145.60 PAID OFF BALANCE KHOLS MANAGER SAID THEY NEVER RECEIVED IT BANK SAID THEY DID N0 0NE AT KHOLS COUDL HELP ME KHOLS SAID THEY WOULD TAKE OFF LATE FEES..BUY I STILL OWED THE MONEY.. I ASKED TO SPEAK TO AMANAGER THAT HANDELS CREDIT AND DEBITS THEY SAID THATIS OUT OF THEIR TERRITORY...I TRY TO TELL THEM THE STATEMENT THAT THEY KEEP SAYING I OWE MONEY IS WRONG THEY COULD NOT HELP ME OR TRANSFER ME TO ANY ONE WHO COULD.. i HAVE A BAD HEAD ACHE I AM 81 YEARS OLD M Y TIME IS LIMITED I DO NOT HAVE TIME OR RESOURCES TO FIX THIS PROBLEM COULD YOU PLEASE FIX THIS

MARGARET THOMPSON 14 CRISTINA LANE OXFORD PA 19363 610 932 3312 ACCOUNT NUMBER 10149 4199901 I HOPE YOU ALL HAVE BLESSED DAY AS I AM NOT FEELING IT

I received very poor customer service from the Kohl's store manager Janet at store #0521in The Woodlands, Texas. I made a large purchase during Christmas (Ninja Woodfire Grill) and received $60 Kohl's cash. I went into the store to redeem my Kohl's cash and noticed that it had expired.

I spoke with a cashier and she was told by Janet, for me to shop for the items I wanted. I shopped for 35 minutes only to be told at the register that they could not accept my Kohl's cash.

I asked to speak with the manager, which was Janet. She was very short with me, never making eye contact, and told me that my $60 would not be accepted. I asked her for the corporate number and she told me that she did not know it.

I have been a Kohl's card member for years but this incident was not how a loyal customer…