Kohl's

I was passed around by Kohl’s customer service people for over three hours today. They passed me between collections and customer service. At one point, someone gave me a phone number for customer service that was actually for collections. When I asked the individual that I was talking to if it was customer service, the lady told me it was collections and admitted to me that the previous lady lied to me by giving me the wrong number.

The purpose of my phone call was trying to gain understanding for a charge that I had on my Kohl’s account when I had zero items, because I had returned them all. ” she transferred me to collections. Needless to say, I paid money to Kohls for having ZERO items from them and canceled my card IMMEDIATELY.

I had an order that was going to my son in rehab, it got canceled when I called customer I got transferred twice to someone that had no idea and couldn’t answer any of my questions. Tried calling other numbers to no help whatsoever.

I will not be shopping g at Kohl’s. As a company you need to have some type of customer which you don’t. Social media is powerful and I intend to use it.

Also I have been trying to reset my password for hours and that doesn’t work either but won’t need it because I won’t be shopping there anymore.

Customer service is absolutely the worst nobody speaks English I was cussed and hung up on called several times with no help at all if you don't owe a bill you can't get a statement

Ordered an item and waited the time period. Continued to track activity and product was never shipped. Contacted customer service and was told to wait to the latest date and if not received the order would be canceled and refunded.

On the next date still no shipping activity. Contacted customer service next day and was informed I would have to wait another week and there was no record of the earlier call. Was told they would not send me email stating they would not cancel or refund until another week later.

Stated these were due to security reasons and they would provide me with a number. Asked the why I would need that when they had no record of me calling 4 days earlier.

Made payment. Bank statement shows payment. Called twice. Answered by someone who could not speak English very well, could hardly understand him, who kept saying I did not make payment. I was never late at Kohls payments and my bank shows payment.

, again I ended the call. The payment was made and I swear I will never use my Kohls charge again

I went to the Baton Rouge location on Tuesday 1/10/23 around 6:30 pm. There was only one entrance/exit open. As I’m browsing in the girls department, I see this man running full speed towards me with one of those tiny shopping carts and I jolted backwards.

Knowing something was not right I crawled to the corner behind some racks of clothes by the front window not knowing what in the hell was going on. A couple seconds later, him and 3 other girls ran towards the door with their arms loaded with clothing.

All I hear at this point is screaming so I’m just hiding there praying. I can see them all running towards their car being chased by 4 or 5 employees. I waited for about 5 minutes and slowly walked towards the entrance where the employees were standing all obviously shaken. I could…

I attempted to make a return from a Christma shift. I had charged it so assumed they could look it up. It was an online order. As she dug around in presumably, a lost and found she half listened and said without the order paperwork it could not be returned. 00.

Without a receipt assume it is more than 180 days. I asked she check my account with rewards and tapped in a few numbers. I could go blow by blow but enough to say she was rude and very unprofessional.

I said seemed like her day was about to end, 5:00 pm ish, and she said she had just checked in and was there for the night, i asked to see a store manager, she suddenly became very helpful and friendly, High pitched Im only telling you our policy, Walked to other area and waited.

Finally a lady came who appeared to gather…

I’ve been a customer of Kohl’s for years. Usually go to the Toms River NJ. The store is under construction which is not the problem. I was shopping with an 86 year old woman. We were in the store at least two hours.

She walks with a walker and has problems with her legs. I have back problems. After being in the store that long I was getting very hot and had to get out of the store as soon as possible. I walked to the side door by the shoes, where they always had registers.

When I got there No Registers. I had to turn around to tell the 86 year old woman she had to go to the front of the store to pay. At this point she couldn’t walk all the way back to the front.

I left my merchandise in my basket and went outside to cool off. She also left her merchandise in a basket and came to the car…

I visited Kohl's department store in Edmond, OK today. (Danforth and Santa Fe location) I went to the store to use the $250 gift card I received for Christmas. While shopping I notice about 1/2 of the items had no prices. Some had the digital price tag but not many. I was shopping for a new coffee maker, men's shoes, dishware and men's clothes. The staff was friendly for the most part but I left your store with very little relative to what I planned to buy.

Thank you

Art Hyde

Whai in hell is problem with these people?

Went to Kohls 1/8/23 to make a return while at counter, there's a employee I think maintenance there emptying trash cans. Leans over he had his pants below his behind I don't care to see that, I feel this is managerial issue and shouldn't be allowed in public areas inside the store in Littleton CO. on Wadsworth Bldv.

If this is store policy then I will be shopping elsewhere from now on.

I spoke to a representative on Jan 5 to make a payment for Jan 12 I asked the rep 3 or more times please don’t take it out until the 12 now my account is overdrawn for the $100 payment I called customer service and they are a joke I spoke with Adri which I’m sure is not her name she was laughing with another co worker about my issue calls are recorded so I asked for someone listen to my call on jan 5 when I called in about my account the representative lied

Order got lost. Been waiting three weeks since it was 'awaiting pick up by carrier *. Have called and spoke to several people and two supervisors. They will not reship my order. Keep informing me I have to wait when it is obviously lost. Orde no 6317577478.

Common sense would tell anyone if an item was awaiting pickup by carrier past 48 hrs as stated, it is lost.

I have a loyal customer of kohls for over 3 years. Not missing a payment and making early payments each month for the entirety of my account. On December 9, 2022, I inadvertently thought I had paid. I never received an email stating any different.

So when I discovered I had, immediately made a December payment of $27 and was told, after asking, the late fee would be reversed. The associate assured me that another $27 minimum payment would be due again the following month.

But when I called to pay I was alarmed at the $45 minimum due. After being told the issue occurred because of my balance of $500+, I stated that $27 was stated as payment for January and having such short notice of an increase and being told multiple reasons for the increase, I am forced to file a complaint.

I have…

I purchased 3 items at Kohls in Santa Clarita and opened a credit card after being told about all of the rewards available. The items I bought were too small for my daughter and I returned all three items. Since then I received a bill for my credit card showing a balance.

I should have a zero balance and when I called customer service they kept transferring me to a different person. I was on the phone for 40 minutes, and the accounts specialist was not listening to me. He kept saying that he only sees 2 items returned. I finally hung up.

I have not shopped in Kohls for many years, and this is the experience I am receiving. I was a manager of Homegoods, and never ever treated my customers this way. What happened to taking care of the customer? After being a manager for many years, I know…

5, Qty: 1. 60. After making this purchase with my existing debit card, I had to cancel that card because of a fraudulent debit and get a new debit card. 5705. I told them that I wanted to send one pair back to Kohl's and get a refund on my current debit card.

)They claimed that could not be done. I proposed that they send me a check in the amount of the refund. Again, they claimed that that could not be done. Their only proposal was to send me a credit for the amount which could only be used at Kohl's.

I rejected that out of hand as ridiculous and unacceptable. I strongly urge Kohl's to come up with an intelligent solution. This is Kohl's error, necessitating a refund. I expect Kohl's to provide a resolution.

I like shopping at Kohls , what I don’t like is my kohls cash expires. I spent the money and earned the kohls cash. Usually it doesn’t bother me. This time it expired on Jan1st, between Christmas and new years I’m busy like the rest of the world.

Come on it’s not normal days during the holidays and that’s when we spend the most and would like to use it after the holidays. Just unhappy with it.

Fed your store manager was very nasty to me. Never did he say he was sorry for the miss understood. He and Toni said to me how do we know if you brought this. I told them that you are saying I stole this.

Which I did not… they said you don’t have a receipt so when you don’t have a receipt we have to give you the lowest price for what it is sold last I just bought this a couple days and the lowest price was $18 . Which that the price of it now.

they were trying to give me $14 and I told him I didn’t understand because the last time I bought something for $30 you gave me $12. I told her could you check my reward because I am in the reward program.

The reward shows that I did purchase it. When I left your store my heart was very heavy and I felt very bad until I felt like crying. No one…

My husband received a pickleball tee for Christmas, but needed a larger size. I checked online and the shirt was not available in any stores. Called the customer service number, but whoever I talked to could not understand me and like wise. Waste of Time.

Decided to take the shirt to the Kohl's store in St Cloud, MN which is about a 20 mile drive one way. Waited in the returns lines. The gentleman at the return counter told me I needed to order another shirt and when I receive it, bring it in to do the exchange.

Told me I needed to order on my phone in the store and the shipping would be covered. I tried to do what I was told, but had problems. Stood in line at the returns again to ask for help.

Was told they could not help me. I went and sat down on an empty display and tried to get…

2 people at checkout with 20 people in line. Checkout time exceeded 10 minutes per customer on one register. Do not go to Havertown Kohls unless you have an hour to kill.

This is Theresa Keefer , I am very upset about a call to get help with my bill that I received it was over $200 . When speaking to the employee I told her that I paid for my bill right away.

I pulled up all my orders and it showed that I paid for them. From their the employee said I did not pY for them that the bill was correct. I asked her nicely if she would slow down talking that it was hard to follow her, she had a heavy accent and continue telling me that the bill was correct.

After asking her to slow down a little she hung up on me. I was just trying to fine out what I did not pay. I would never afford anyone and I am sorry that she was affected because of me asking her to slow down her talking.

I know I paid for my items. I have Screen shot all of my orders and you can see that I…

com. They came in on December 23. I did not wrap my presents until December 24. That’s when I noticed that it was my order number and the receipt paper in the box was what I ordered, but the items in the box was nothing that I ordered it was completely different.

It belong to someone who ordered things for a woman or young girl, it was four items and I ordered four items but it wasn’t my four items it was somebody else’s order in my box completely different from what I ordered. And even though that upset me because it was my son’s Christmas and it was half of his Christmas.

He is an adult so he understood he was still going to get it or something else. It would just be after Christmas. I went to my Kohl’s store. The closest one to me which is 30 to 45 minutes away in Tyler Texas to…

I purchased two rope baskets online last week -and when received, one had a hole in the side from where it was not sewn correctly. I went to the store and asked for an even exchange (they had one in stock). They insisted they return the basket and recharge me for it. In addition, they were going to take my $10 Kohls Cash. I purchased the basket on sale so now it was going to cost me substantially more money plus the loss of my Kohl’s Cash. It was not my fault that I received a less than perfect item and was inconvenienced by having to take it back to the store. Now, as a reward I get to pay more money. I have shopped very frequently at Kohls since 1986 and have never experienced anything like this before.

This happened at the Valley Ranch Kohls in North Irving, Texas. I asked to see the…

Regarding the Kohl’s store in Peoria IL on Willow Knolls rd- The women’s bathroom today at 11 am was deplorable. The floors were covered with litter, toilets seats soiled, human waste in toilets I flushed, dirty. Bad odor.

My husband n I was checking out at the front register area. It was only us, the cashier, n several (3) additional employees at the customer service area. The younger male employee was speaking loud about the bad weather alerts that were beginning n "dropped the F-Bomb"!

Mu husband heard him 1st, I said maybe we misunderstood; then he SAID IT AGAIN: F***! I then spoke up n asked him could he please stop speaking that way... that I really didn't want yo hear it!!! He apologized very sarcastically!

We then received a horrible glare ftom the female employee next to him-like we were at fault. n have NO plans of returning! This was unprofessional; unnecessary; and outright nasty n rude!!!

Was given a gift card. 00 but tried to use it and it said to call for authorization which they never did. When I called about it no one would help. One person even accused me of stealing. I never shopped in this store before and I would never again.

00 dollars from me and the person that gave it to me.

I recently purchased an e-gift card. I made a mistake and forgot to put the number 2 in the email for person. I called right away to let the Rep know what happened. He told me there were two ways to handle this.

I picked that he would refund my 50 dollars and I could purchase a new one with the correct email. 00 dollars. I just recently noticed I was not refunded so I called again and the rep kept me on hold till he said I could not have a refund.

His supervisor told him to tell me thats not what was written by first rep in incident report. The Reference # for the first call is 221221-037995. The Rep is Joseph( would not tell me his last name). I told the second Rep to go over the recording of first call because Joseph most certainly did tell me i could get a refund.

This is terrible…

My order # 6316811890 had a label created on December 14th and the website said delivery between the 17th -21st. I chatted online this morning with someone, I’ll attach the chat, that assured me it would be here on the 22nd.

This is my boys gift from Santa so you understand it can’t be late. I called to double check and now they tell me 6 business days!!! Something about company policy?!? In the transcript of the online chat he clearly states that it’s a mistake by kohls!

Please don’t ruin my boys Christmas and please send me this package that has been guaranteed to me twice.

I received an email stating my full order had shipped. 2 weeks later and tracking shows waiting for carrier to pick up. I contacted kohls Customer service they chat. Associate had no idea where my order is. I asked to place a new order and please expedite.

They offered me wait until after Christmas and then go to a store and return the item IF I receive it. Associate and supervisor left the chat open without responding to inquiring making this experience very awful and stressful. Jonathan H stated he was a supervisor but ignored my inquiry and did not reply for over 20 minutes.

I kept typing Hello, but he was just online without replying. I was ignored on purpose so associate and apparent supervisor could get rid of me. If they ignore customers so we disconnect after desperation.

Shopping at kohls Fuquay Varinia NC store Saturday afternoon 12/17/2022. Walked by Jewelry,counter and wife suggested we check out at the jjewelry associated heard my wife and gave us an agitated expression. The store had one. check out open as we walked past the jewelry counter.

I counted 70 people in one line stretching back to the rear of the Store. We returned to the jewelry counter the associated was cashing out one woman with only a couple infront of us with a purse to purchase.

We had three items to pay for. The associate yelled from the the counter we would be the last to checkout at the counter unless a jewelry purchase was being made. I told here directly without raising my voice I didn’t want her help and that her actions were highly ignorant.

She continued to verbally shout…

On Friday, December 16, I learned I had not made a fifty dollar payment for two months. 56 watch I wanted to give my husband for Christmas. Website indicated trouble processing payment on Saturday night. Today I made three calls and each time was told payment still was not processed.

Tonight the website says trouble processing. It has been 48 hours, and the 25% off sale ends tonight. I kept my end of the deal by paying off the card. Why haven't you kept your endby processing the payment in a timely manner.?

Is there a way I can still get the watch for 25% off? Citizen Eco-Drive Men's Calendrier Moonphase Two Tone Watch - BU0054-52L. I have been a Kohl's customer since 1985. Please continue to maintain your customer service image. Thank you. Carole

I do not appreciate being called a bitch by a cashier at the Rochester, NH Kohls on Washington Street. There was a dyed red headed employee with a nose piercing and septum piercing, constantly on her phone and getting mad at me for merely coming in at around 6pm EST. She slammed my glass products on the desk like it was trash, even though I was super nice to her. She was fine and dandy with everyone else but as soon as I walked up, smiling and asking how she was - she gave me a mean glare. It's when I was walking away she called me a bitch and pulled out her phone while other customers were coming up to her as well.

I know it won't mean much for business but, I will NEVER shop their again, neither will anyone in my family and friends circle. They will be cancelling their credit cards as…

Placed order on the 10th order number 6314682691 got an email on the 12th saying the order was fulfilled and it was waiting on FedEx to pick it up well I waited till the 15th an called and was told the items would be to my house by the 18th So checking on the tracking I found today the items are still sitting in Michigan and I called again the lady this time says ohhh there's a hold and

the items still have time to get here and will be here at my house the 19th ok I've heard 2 diff days now and there's no way In hell these 2 items will get here by FedEx by Monday. This was ordered as a Christmas Gift for my niece and was for today well guess who doesn't get her gift today?

Your people don't seem to care and I'm done with Khols I told her I want my credit card canceled with you all and I…

I ordered a jacket which was delivered by UPS to another address, not 411 Broad Ave. Leonia, but 411 Grand Ave. an apartment complex 1/4 mile away. When I called to report that the jacket wasn’t delivered after the email saying it had arrived, your customer service sent out another one at no charge.

Today, I was sitting by the window waiting, when an email popped up saying the replacement had been delivered. Once again it hadn’t.

So now that’s two jackets that I will not pay for, because they never came.

UPS is not a good carrier for you.

Also, my attempts to speak to someone at corporate were unsuccessful. I will now write an old-fashioned letter to your president.

291-947-5775 Psalomone@hotmail.com PatriciaSalomone

I placed an order on line so I would save time and would not have to go in. I received my order but one of the clothing items still has the security ink tag on it. Now I have to make a trip to Kohls and have it removed so I could have just picked up my items in the store and gotten them sooner.

I can't stand how pushy Kohls is with the credit card! Just left and the woman training is making remarks about those of us or say no to the charge card. Listen this is why I don't shop more at Kohls!

I stay away as much as possible due to the issue! Stop being so pushy to make yourselves more money!

On 11/25, I placed a Black Friday order, used my 30% off, and took advantage of sales, my order was fulfilled, and my card was charged. As of 12/13 I did not receive my Christmas gifts, and upon calling, was told that the items I paid for are no longer available and we could not get them, this is terrible, false advertising, and

impacts a huge holiday, I have been a kohls charge customer for many years and now will not recommend to anyone. Signed, a very disappointed grandparent

I'M CURRENTLY SITTING ON HOLD WITH CUSTOMER SERVICE. I HAVE BEEN ON THIS CALL FOR ONE HOUR AND FIVE MINUTES. I HAVE BEEN WAITING TO SPEAK WITH A MANAGER FOR HALF AND HOUR. I THINK I WAS DELIBERATELY PLACED ON HOLD BY THE SUPERVISOR IN HOPES THAT I WOULD HANG UP.

THE REASON FOR MY CALL WAS TO MAKE A PAYMENT. WHEN RECEIVED THE ACOUNT BALANCE, I HAD QUESTIONS AND REQUESTD TO SPEAK WITH AN AGENT. THE AGENT OF COURSE WAS FOREIGN AND IT WAS DIFFICULT TRYING TO UNDERSTAND HER. MY QUESTION TO HER WAS ABOUT MY BALANCE AND ALL THE FINANCE CHARGES.

I WANTED TO KNOW WHY THE BLANCE WAS NOT GOING DOWN. SHE STARTED TRYING TO EXPLAIN ABOUT THE INTEREST AND WAS NOT EXPLAINING THE FINANCE CHARGES VERY WELL.. SHE KEPT REFERENCING THAT I'M BEING BEING CHARGED FOR 2 BALANCES. i KEPT ASKING WHAT AMOUNT IS…

Customer service is awful. I've called several times and the reps do not speak good English. They put me on hold many times because I believe they didn't know how to answer a question I had that wasn't the norm.

One hung up on me after putting me on hold several times. The other one transferred me to a survey after getting frustrated with my questions. She also put me on hold several times before tran8me to the automated survey.

I never got to get any help for my issue.

I visit your Kohl's store in Visalia California I'm blind in one eye and I was trying to look for some things for Christmas I walked around your baking department for 20 minutes and didn't see one person on the floor that could help me I went over to the women's department to find some loungers for my wife and the same thing there's nobody on the floor that helping customers I talked to the manager at the register about that and

she said all my employees are working their registers well I think that's pretty dumb part of my English when all your employees are working the registers and not helping customers on the floor I had a bad experience because I'm also blind in one eye trying to walk around your store and I was bumping into things and getting very frustrated so I'm following this…

Someone used my credit card to purchase items in Texas, I received an email alert on October 29, 2022. I called Kohl's right away to let them know that the purchase was not me. 05 and to wait for 30 days for resolved.

Now it is two months and I called again today; they told me that they don't have enough evidence to remove the balance. I took immediate action once I got the alert and still Kohl's was not able to help me.

They told to pay the balance that someone else purchase. I called four times and looks like they don't know what they are doing. This is not good customer service.

I just placed an order for socks online to use my $25 Kohl’s cash and reward money. When I looked on your website to try to find something other than socks there was nothing available in my size which is a medium. Your website and the store do not have much to choose from. I placed this order to use my $25 Before it expires. I plan on returning these socks within the next 6 months and am requesting to have a cash refund for the full amount when I return them. I do not want a store credit or credit on my credit card as I expect to return these after my next statement due date. I do not drive and find it very difficult to get to your store.

Please provide me with something in writing stating that I can get a full cash refund on these socks when I return them. My preference would be to…

The Kohl's in Peoria IL is so understaffed. The line wrapped around the store. Many staff members are standing around while so many customers stand here waiting. This is ridiculous there is ONE lane open. Several lanes could be open but nothing from the staff.

At least open the lanes around this time of the year! Customers should come first and today they did NOT!!

my account was stolen from me somehow and kohls told me they have no info or any data in their system of my account ever existing then they told me i bought something as a guest but couldnt tell me what i bought they said they had no info and finally after that i was told it was just a computer glitch and my account never existed.

i guess i just expected such a big company who said they care about security would be able to have this data saved somewhere in their system. they basically put my info out to a random person and told me there is nothing they can do very horrible customer service.

atleast amazon took care of me when someone hacked my account on it and kohls cant even give a guy some kohls cash for their overpriced merchandise. i posted on their main page but they deleted the…

It’s more like a tip , many people are Going into several khols locations entering a fake code and taking the online pick up orders 3-4 packages at a time and walking out of the store without paying a dime. They spend the entire day traveling from one khols To another.

I know this for a fact because my son and the son of one of the moms took my son to the 3 different khols and he was a witness to this theft activity. He came home upset didn’t want to tell for fear his friend would hate him so I assured him I wouldn’t drop names but I had to at least let the corporate office know what was going on so they can adress the issue.

The next day his friend said they went to 8 khols and ended up getting 16 pairs of shoes and blankets so perhaps a security guard would save you from being robbed…

I spent 4 hours on the phone this morning trying to resolve a time urgent matter regarding an order that has not been received. I was met with a host of representatives that were not helpful or compassionate to the situation. I am humbly requesting a response, as my Angel Tree Angel's Christmas depends on it!!!

Terrible customer service! Do not bother calling , if you do understand them they provide ZERO help!! They are there to buffer and not really help, I asked one if I could talk to a supervisor to resolve my issue and he said "I do not have a boss"!

I got lucky and spoke with the owner of Kohls I guess! Fact: he is also inept!! Find another store Kohls is ran by idiots at the corporate level!

If I could give negative stars I would, this establishment is not at all what it used to be. They messed up my order TWICE online, I finally decided to do pick up in store, well I’m on bed rest due to complications with my pregnancy, my husband is out of town.

I had a friend go pick up the order tor me and all of a sudden they want an ID to release the product. It was a 30$ toy, she had the email I received confirming it was mine. Instead of just giving the item to my friend they were going to put the item back unless I went and got it.

Let me just add if something happens to my unborn baby I will be suing, the email confirmation never said anything about needing an ID. Thanks for reading my rant.

I paid over 1k to my kohls card. It’s been over a week and I have called 5 times to find out WHY my balance hasn’t cleared. I’ve asked to talk with a supervisor 3x and only get a voicemail.

Worst customer experience I have ever had.

I'm very disappointed that I was on chat on 12/3/2022 with kohls for an item that came defective. The associate was very unskilled and disrespectful asking questions that have nothing to do with the issue. I asked for a supervisor, the supervisor name Jovie R was much worse than the associate.

She/he told me that his/ her asspcieat exhausted from me( I attached the chat history). And he didn't care when I told him I'll reach the kohls headquarter. I can't believe that he rune kohls reputation and didn't care how to respect