Kohl's

I tried to use my Kohl's cash and my "Birthday" gift ($5) to make an online purchase. Instead, because the certificates are not clear on what numbers should be used when trying to enter the codes, I must have entered incorrect numbers. I now keep getting error messages when I try to enter the certificate numbers. I called customer service twice -- both workers were very pleasant and certainly WANTED to help me -- but I still have not been able to make my purchase using the $20 that I want to use. Neither one could figure out how to help other than to tell me to log out and log back in. Which I tried 8 times.

It's nice that Kohls 'gives' money -- especially when you can't use it.

Great job, Kohls!

I picked up an online order from the Grafton store. The box was damaged. What if this was a gift. Now I have to take time and return this. I tried to contact some one using an online chat they were of no help.

I can't believe this even happened. I'm so disaapointed in this store.

I had to return 2 mens coats that I bought off amazon,returned them to Springfield kohls and I only got credit for one because the woman at customer service scanned them in wrong so be careful when returning to kohls,check your bank account to make sure your getting proper credit.

I placed an order online that I should have received by November 28th. I did not receive my order. I called Customer service to check on my order and they were not helpful. He informed me that they do not have the capability to check on the status of the order or tell me where it is. That is so ridiculous!

I need the dress for a photo shoot on December 3rd. Customer service proceeded to tell me to call back on December 5th if I do not receive it. That is too late and unacceptable! Now I have to go shopping for another dress because Kohls is unreliable!

I had been calling more than 3 time to speak with a customer service supervisor from my kohl's charge and nobody communicate me with one and leave my phone and nobody calls me back. This company had horrible customer service.

Bought a gift for my husband for Christmas. Beware!!!! The gift was shipped to my house with the wording of exactly what I bought him on the damn box!!!! I mean come on kohl’s seriously! You asked if I wanted to hide the price on the box, what makes you think I didn’t want to hide what the hell I got him as well.

He texted me a full picture of the wording clear as day and said “guess it’s not a surprise. ” Get your shit together because it clearly ruined my gift for him and I will be returning it now.

I made a purchase in Menomoni Falls and was charged twice for it. I have tried for 2 MONTHS to get this taken care of. Today I was on the phone AGAIN for 30 minutes with no resolution and then sent to a survey, no one called me back!

I was told I had to pay off my card before I could get helped. you want me to pay for something TWICE???? INSANE. This is the worst customer service I have ever had. Someone from the corporate office needs to call me back, refund my money, take off any late charges and make sure this is NOT ON MY CREDIT REPORT!

Try to change your shipping address. I told him I wanted to speak to management. He said OK 20 minutes later he comes back on and side management can’t fix it. He never put me through to management to talk to management myself . Kohl’s customer service sucks.

This was an experience on 25th of November at the store at Ann Arbor, MI (48108). I was in the section with shoes and kept looking for shoes and found a Fila pair and then I asked a worker for the price because the price tag did not say a price in it.

I had to wait for few mins and that is still fine and he managed to look for a price after he took the pair and returned it back to me in a box with a sticky note with a price and a code number. Then I did purchase because it looked fine when he gave me this in the box.

As soon as I did the purchase when the next person was billing I felt something was not right and even before leaving the store, I walked back and said that it was given mismatched because the shoe sizes were 10 and 11 for two legs. Then the person in the cashier said that…

The supervisor Phillis has been very unprofessional since day one ! For starters she hired me without proper documentation, I was supposed to bring 2 forms of identification & she hired me with just one.

Second, she used my emergency contact to reach out to me when I missed a day of work & proceeded to tell my personal business to my emergency contact when that number was only provided for emergencies only. Last but not least I was being scheduled to work days & time frames that went against my availability.

I ordered a tablecloth weeks ago for Thanksgiving and it still has not arrived at the store there was three things in the order total the two other things arrived and I picked them up however the tablecloth is not in the order and it says still processing so I can't even cancel to get my Kohl's cash back and of course have no way to get ahold of them cuz when I call I sit & wait forever and there's no email

11/27/22 @ 2:15 I picked out a welcome mat in the housewares department in the clearance dept. It was a grey mat and did not have a tag. I looked all over for another one but the area was pretty messy so I picked out a tan rug that was the exact same same size and matched the product.

It was not identical but very close. 99. I had a few other items in my cart but did not need to check them because they were all on sale. The cashier called over Joshua to let him know that the item did not have a tag.

He looked in his phone or quite a while and could not find the item. I asked him if he could use the other item because it was so close. He said no. He called over Itzel and asked her to look.

Neither one to locate the item. I asked him a couple o times to please go upstaires where I found…

I am issuing a formal complaint regarding Kohl's policy on the use of Kohls cash.

Last week I purchased a coat from Kohls for $178.50. The purchase earned me $30 in Kohls cash. The following day I purchased a pair of boots for $75 - $30 Kohls cash + tax for a total of $47.81. I decided to return the coat and boots for a full refund only to learn that Kohls policy is to not provide a full refund. Instead of the $226.31 I spent at Kohls I received a refund of $194.43 + $30 in Kohls cash.

It was explained to me that Kohls changed their policy regarding Kohls cash because customers found a loophole they could take advantage of. However, now Kohls has found a loophole where they can take advantage of their customers. Your new policy allows Kohls to steal money from your customers.

Deducting…

There was so much perfume in the air at Kohl's today I had to leave. Sephora should have some kind of exhaust, Not everyone can tolerate all that perfume. It's not usually this bad. I was at the Kohl's in Winston-Salem North Carolina.

payment not recorded 39.32 Oct. 18 check #1131

late charges building up

I'd rate them a zero but the scale doesn't go that low. My address had been changed my shipment went to my OLD address. I NEVER received my order, yet I'm being charged for it. I've tried to contact customer support only to be cut off.

This has caused me undue anxiety and stress. What is my recourse.

I'm a disabled person. I have balance issues and I have to walk using a walker. com. I have recently purchased a rather large item that I need to return. Imagine my horror and disappointment when I found that Kohl's makes no provisions for the disabled!

I can not bring this to the store and obviously I can not take it to the Post Office. Apparently Kohl's doesn't provide any type of pick up service through the Post Office or FedEx. So please tell me what your solution to this problem is that doesn't require me to inconvenience my friends or family?

I have always liked Kohl's and before my disabilities became so advanced I would shop in store on a regular basis. com either.

I am writing to address my concerns that I had during an interview process on the phone. I scheduled a interview received confirmation and no one ever called so I applied again received another confirmation and this time I did receive a call from the manager at the Manteca, Kohl’s, I am expressing how I felt during the interview, the manager asked me how old I was before we started , I found that very offensive and discriminated against!

Not only should she have received that information on my application I felt very uneasy during the interview. I’m 35 and that was insulting to assume or ask for my age . I have over 15 years experience in customer service so to be turned down for a seasonal position based off my voice is absolutely unacceptable.

I wanted to share my experience so that…

Employee of store 1329 aggressively got in my face.

Dear Mr. Mansell, (CEO) I have been a customer of Kohl’s for many years. I have always loved Kohls. Lately that has been changing. I recently have not been able to use a percentage discount on a number of items that I would have been able to in the past.

As a customer for years I was aware that those discounts did not apply to certain name brands, such as Nike, Under-Armour, Addias, etc… But now it seems there are even more exclusions, making it very difficult to even find items that it will work on. The most recent disappointment was when I tried to use it for men’s Lee jeans.

It always worked in the past, but no-longer. I have found that a lot of your pricing is higher than I could buy elsewhere, unless you have a sale and are able to apply the discount codes, then it can come out a…

Kohl's cash. You should be able to us it on all store items. Not just a small list of items. I've lost so much kohl's cash because I couldn't find anything to buy that I needed or wanted because it not available with kolh's cash.

I had gone to the store to simply return 2 baby outfits for a larger size. com shopping cart. I went to checkout. There was 2 customers in line, i asked the elderly cashier if i should wait on this line because there was no one at the return register.

She very rudely replied returns could only be processed at that register, i replied but there is no one here. She shrugged, put her palms facing the ceiling. I was very taken aback. She returned to her conversation with an elderly customer about the woman knowing it was senior day because of the cashier’s Facebook page.

After another 3 customers got on line, now 5 ahead of me, she finally called for another cashier. The gentlemen came over andasked the next customer making a purchase to step up. At this point it was myself and another…

No longer wanna shop Kohls...I cancelled and Order and took name and Id # of employee. They sent pkg.Blamed us on it not bei g cancelled.BOTH reps were RUDE

Ck your phone calls.. Dont blame customers!!! I cant even delete my account!

My mother came over to visit with me and we went to Kohls (4700 Natomas Blvd, Sacramento CA 95835) to look for new walking shoes on Sunday 10/30/22 around 7:00pm. We shopped in the clearance section, and each found a pair we liked.

” When we went to pay for the shoes, the discount did not apply. My mom asked about the sale and the cashier told us the discount was already included in the price. I paid for the shoes and went back to look at the sign.

My mom stated she was not interested in the shoes if we did not get the discount per the sign. We went back to the register to speak with the cashier, and she told us the same thing. The cashier became argumentative, so my mother asked to speak with a manager.

After some time, the manager came to the front of the store, and we asked her about…

Terrible terrible customer service!!! I frequently order online. Especially during holidays…. My latest order said - undeliverable due to insufficient address. How can that happen when I have a profile set up in the kohls app to place orders? How can that happen when I get packages every other day from kohls?

Well… I called and the representative said he had no information to help me and to call back in 7 days. When I asked to speak with a manager he said 1) he doesn’t know when a manager would be available and 2) the manager might not be available to take calls.

Lesson learned - don’t order holiday gifts from Kohls!

Judy in Mankato was very rude to us.

I keep receiving e mail to fill out satisfaction to receive 100$ Kohl’s gift card. What a scam, you show a 100$ gift card for kohl’s but when you take the survey, the choice is not a 100$ gift card, it is stupid gift choices and customer pays the shipping.

False advertising, never shop at kohl’s again. Very disappointed. Just like all the other scams, too good to be true.

Called Kohls West York PA today and was told I could price match an air fryer with Best Buy if it isn’t a Black Friday sale. Just bring my phone to show them. Drive from East York PA to West York because East York is out of stock.

Get to the store and I’m told that I can’t price match because I had to have the store ad and because I didn’t have the name of the person who told me earlier that they would price match they couldn’t do it. Furious I leave there and call Kohls in East York PA and the girl there says they don’t price match at all.

I told her the website and West York says they do. She puts me on hold and says I need to have the ad as well. I went to Best Buy and they don’t even have printed ads anymore. This is 2022, everything is done on our phones/ computers, why do you need…

I have tried over six times to fix my account logon in order to correct my logon in order to fix a logon issue to my account. Every time I call I work out the issue on the phone to pay my bill but when transferred to password account division I get disconnected.

I still am not able to get my account fixed to logon and fix my account to be able to make my payments to kohl’s. I will never use my kohls card again since I am not able to correct the issue with the IT password systems.

I work in IT this has been a ridiculous process to fix the issue with my account.

E Mill Plain. Within 10 minutes after purchasing my item I realized my ear pod was no-longer in my ear. Living 10 minutes from Kohl’s, I immediately called the store to report the lost and was told, “Yes we found your ear pod, don’t worry, it’s safely put away in envelope.

I then thanked the associate and mention that I will be their to pickup the following day. 11/04/22, went into the store, spoke to manager, they could not locate ear pod . I was also told bye an associate while waiting , that she heard the call over speaker regarding a ear pod was found in fitting room.

I was then asked to leave my name and cell and they will call me, never got that call. 11/05/22, I called kohl’s, the associate told me , she had heard about my ear pod, but have no knowledge of its whereabouts, then…

brought back 2 pr pants.. manager stated sku numbers did not match.. i did not generate info on this receipt.. she was arrogant.. i am done with kohls.. she gave ME a hard time!! i have been a kohl's customer 12 years, at least..

Please ask cashiers at Kohl’s Ramsey NJ store to stop harassing me to open a credit card. There’s an oder man and woman who just can’t accept NO I DON’T WANT A KOHL’S Credit Card!! The old man spent 10 minutes try to convince me.

I am getting tired of it and I may no linger shop Kohl’s Ramsey. You would think the lady who’s store manager (Who I complained to) would talk to these cashiers. Really are you making making or losing money on 35% off

On this busy Sunday afternoon the maintenance staff was I'm and out the lines. There were only two cashiers who were as slow as molasses. It was not a pleasant shopping experience.

Completely inappropriate and unrelated ad for “Doctor” Oz on a blanket. Oz is running for office, keep his crap ads out of my purchases.

So I went to Kohl's after getting a notice that my granddaughter’s boots were in at self pickup. I went to the back of the store with my phone on the message and I entered the 4 digit code the sign said to.

My phone wouldn't connect so I had to get out and go to settings and get on Kohl's Wi-Fi. I reentered the code and it said my order had been picked up. So now I had to go searching for a clerk.

Finally found one in kids clothes and she was very sweet but didn't have a clue how the system worked. We went back to self pickup and she tried to call for help but no one came. I just started to look at the bags (about 10 across x 4 down per section).

I was on the third section and she asked for my phone. She called customer service and put in my order number. She gave me back my phone as I…

I got a Kohl's gift card for my birthday and so I was in the store to spend my gift card and so I grabbed some clothes that I liked and I was going to try on and once I got over to the dressing room this worker came running over and I asked her if there was a limit of number of clothes I could fake in to try on and

she rolled her eyes and then looked me up and down and looked at me in disgust and she says I know how many items you have and so when your done you better have that m any items when you come out and you need to hang what you don't want on this rack and she pointed to the rack.

At the same time that this is happening an older woman who seemed to have about as many items as I did she went ahead and walked right into a dresser room and wasn't stopped or harassed at all. I…

My items were marked at 8.99 each,when I looked over my receipt the price I was charged was 9.99 each.How does that happen?

A few weeks ago, I added three $15 gift cards to my account and planned to pay the $45 toward my balance when I knew what it would be. I just learned I could not apply it to my balance and could only use it for new orders.

That is not acceptable after all the years I have been a customer of Kohl's. 52?

A double payment was deducted from my account, and I have been on hold with customer service over an hour, trying to get the credit for the second payment on my account.. Its a total nightmare, it sounds like an auction in the background..

I have had my account over 20 years and I'm about ready to close it right now based on this experience. Horrible. just a disgrace Kohls

I called your consumer phone number with a question. Got someone on the phone who spoke so broken English I finally said forget it. Disgusting. I buy a lot from kohls online n in the store. I shop papillion ne kohls.

Usually the petite section n kids. Well, their petite section is so small,it's not worth even looking. I buy gloria Vanderbilt jeans for me and a couple friends. They only carry short. Again disgusting. I may have to find another store carrying what we need.

Linda smith 402 681 5057. Happy to answer any questions.

as an employee in one of your stores it has become utter torture. The music you play is your stores is terrible to my particular music taste. It's not that we get any variety. It's ground hog day to put it nicely. No rotation of music month to month it's literally the same garbage every day on repeat, it's stale monotony every time I work.

I guess it's what your target clientele wants to hear mindless slow jams, with bad auto tune robot vocals, with minimal hint of any thought-provoking message.

Can you at least go to different playlists per month? Whoever curated this garbage did a horrible job. I'm not alone in this sentiment at the Kohls alone. Mass mutiny during your holiday season, if this doesn't change and the X-mas music that's coming doesn't count.

Kohl's stop torturing your…

I ordered a Shark Rocket vacuum and went to the Muskego WI store to pick it up at Customer Service, when the associate handed me the box, it had clearly been opened and taped back up. I asked her if this was a return and her response was probably, but they said it was fine when they returned it.

I said do you sell things that are returned as new, and she said yes. I said I will not take this vacuum, I want a box that has not been opened. She looked at me and said are you sure, ok I will call someone to get a different box, after standing there for a few minutes, she said I guess I will go get it, and left to get me an unopened, not returned vacuum.

She came back and handed me the box and said nothing. This is crazy that your store is selling returned merchandise as new, I want a response…

I have shopped at the Kohls in Lexington Ky at the Hamburg location since it was built. It has steadily gone down hill in the last 2 years. It was at an all time low this past saturday. Im not sure who is doing the buying for the Kohls stores, but they need to be relieved of their duties. The clothes are UGLY!!

No other word for it! I am a middle aged female who works outside of the home and business casual is what we wear to work. You cant find business casual at Kohls anymore. Its horrible looking clothing and the sizing seems off.

I am a small framed person but not short. A normal size 6-7, but everything is sized much bigger and baggy and I CANNOT wait for the high waisted trend to be OVER!!! Everyone does not want to wear high wasted pants. They are uncomfortable.

Let me know when…

My husband purchased a pair of shoes only 3 months ago. One of the shoes fell apart, the sole came apart from the shoe itself. We brought the shoes back to Khols located in Lndstown Commons shopping Center in Va Beach ,VA where he purchased them.

The Mangager named Angela refused to exchange the shoes. We are not asking for a refund, but to exchange them. No shoe should lose its sole in 3 months time. The shoe must have not been glued strong enough. number 0067245980

I purchased a gift card which was not accepted but the computer after I put in the number on the back of the card. When I called customer service I spoke to someone who said to mail him photos of the gift card.

I did so, and never heard from him. Joan Fishbein

I placed an order online last Sunday afternoon. Something went wrong & I was directed to call so I did. My person was Douglas. He cannot speak English well nor does he understand it!!!!!! After going through the four items & spelling each by it’s official name, he managed to get it wrong anyway.

It took him forever to type when I spelled each item more than once along with the size. He assured me he had it all straight after a lengthy time on the phone. Well, when he sent me what he had ordered for me, the shirt for my husband’s birthday was way off.

99, was some big & tall athletic shirt!!!!! I repeatedly told him petite. I got my pants today. They are size 6 but way too long!!!!!!! The shirt I wanted I can buy in Kokomo, but the price is higher. I had 40% off. I am NOT HAPPY!!!!! Fix…

Wish Kohl's would not put expiration date on their Kohl's cash when you're working it's hard to get to the store to use it sometimes it expires make it where it's good anytime I'm sure other people would be happy too

I have never felt so insulted by your staff at kohls on transit road in Depew.

First and fore most you should never ever judge someone by the way they look, 2 mins after I walked into the store I see 3 people following me around the store one lady with white hair and looking like she goes tanning too much, a tall guy that think his shit doesn’t stink snd some young girl.

What you guys don’t know is I make about 80,000 a year not the 25,000 you guys make . I don’t know if they though I was going to steal something but you got the wrong person, now I have many friends that worked for this crappy company and I called them up to find out what quad 3 mean, well it so

happens that where I was, it was quad 3, how funny, so now I go to cash out and I could hear on the girls radio cause it was…

I placed order online for pickup yesterday and the store manually cancelled my order. They say it’s because it was out of stock, but I know this is a lie be used I actually went and found the exact same brand/size I ordered.

I received and email to pick it up and then a 2nd order that I had one “last chance” to pick it up and it was subsequently cancelled a little after that. If the order was cancelled due to “out of stock” why would I receive a “last chance to pick up” i work until 5 and the woman (Shelly- Salem NH) was not helpful at all.

I was more upset about the cancellation because I used a gift card and I have to wait 15 days for its credit. I was messaging customer svc online and they couldn’t help they said ask the store which I already received poor service.

This isn’t right,…

It has been 3 days & I am still waiting for an apology now I'm being told that this is in my husbands name, when I opened the account.

Your company is ridiculous and I cannot believe that you have enough customers that you do not care about someone who has been a loyal customer for over 20 years.

Jeff & Julie Wirth 321 203 2094