Kohl's

I purchased a large dresser from Kohl's online. The next day I realized it would make my space look too crowded and I needed a tall dresser rather than a full-size one so I called to cancel the order. It was not processed for shipping yet (the estimated delivery was two weeks from now).

They informed me that there is literally nothing they can do to stop delivery. I have to wait two weeks for the item to be delivered and then I can return it to a store. A very large dresser is much different than a t-shirt. How am I supposed to fit this in my car, and ask someone to help me lift it to bring it into a store to return? They suggested that I do a return label and have it shipped back for a return. How long is that going to take? I was also informed that I may be charged for the shipping and…

I was at the Kohl's on Rte 9 in Old Bridge NJ and witnessed two men rob the store in broad daylight and the store did nothing. This location needs security in there parking lot and store. Not safe anymore, will not shop there unless they have security.

I've tried almost 10 times to get my new kohls card to work and they always tell me there is nothing wrong and never correct the problem I've had it a month and haven't been able to use it one time

Worst customer service in the world - At store in Altamonte Springs, Florida yeasterday. They said that there was some type of restriction on the account - THERE WAS NOT- THERE IS NO POSSIBLE WAY I WOULD EVER SHOP THERE AGAIN.

MY HUSBAND IS A SENIOR VICE PRESIDENT OF A COMPANY IN FLORIDA -

YOU MUST HAVE ENOUGH CUSTOMERS, SO YOU DO NOT NEED ANY MORE.

JULIE WIRTH 321-203-2094

On September 9 2022I was in Newburgh New York when I asked cashier who’s name is Amber to scan a price for a jacket I wanted to purchase off the clarence rack. She said she didn’t have to scan the price was on there already.

After going back and forth with her because she refused to scan the item stating I don’t understand the price is the price. I asked her if she liked her job and her reply was “yes but I don’t like customers like you” .

And walk off the register using inappropriate language. I immediately asked for a supervisor who's name was Jennifer and I explained what happened. In good faith she offered an additional percentage off of the item in an effort to bypass the. Ambers unprofessional behavior/ attitude.

No amount of money can replace the the unpleasant experience by…

****HORRIBLE EXPERIENCE *****I ordered 3 pair of jeans on stock , received a confirmation and tracking #, gave it a few extra days knowing shipping f delays were happening. Spoke with a C/S rep who assured the package was on its way..

finally I kept checking, only to find out if was being returned to kohl’s, never ever the entire time I have ordered merchandise for myself, employees, company has this happened… we know the drivers , the mailman and it is a small building. When I called and spoke with a “Manager” let’s just say calling him a manager would be a joke..

not helpful… and I still have NVEE RECEIVED MY JEANS NOR MY CREDIT FOR MY JEANS…. Is this a scam???

The representative at customer service, Diane in the Setauket New York Cowles center was downright rude to the person in front of me. When I approached I tried to be very polite and kind but she was nasty to me as well.

I was returning a George Foreman grill that I spent over $50 for she told me the price is only $20 because I didn’t have a receipt. I explained that I have an account and she basically said that doesn’t do anything.

I will never go back to the Kohl’s again.

I applied at Kohl's for positions sales, support, stocking, I told HR manager I have 5 years and more in Retail career experience, I also told the HR manager I have a 4 wheel walkers for balance purpose and I explain to her that I can work at any position with reasonable accommodations and can perform the job with no problems with reasonable accommodations, She did explain to me that she has to interview other candidates, I received a message that I was turned down for the job position at Kohl's because of my mobility issues and

because of me having to use a walker for balance purpose, I understand some job positions can be challenging for those with disabilities and mobilities, However those with disabilities and mobilities can perform any job position with reasonable accommodations very…

I have a complaint about a very rude clerk who was working on August 25,2022 at the Indiana, PA Kohl’s on a front of the store register. I was not able to see her name on her tag, but it was between 2-3pm.

She is either late 50’s or early 60’s, thin and has long straight black hair pulled back in a ponytail. I had 3 items to return with the tags still on and with a receipt and in the same Kohl’s bag from purchase.

The rude clerk insisted the capri jeans I was returning were wet on the bottom. They were not wet! I said they felt cold to me and that they were never worn! All three items were dry! She treated me like I was trying to scam her!

I shop and purchase A LOT of items at Kohl’s and did not appreciate her rudeness!! I also had purchased a beach towel that still had the packaging…

They put some rude comment on the back ot it. I took the check right to my bank and there was nothing wrong with it. The bank manager voided and shredded it. I have never been in such an unprofessional store in my life.

They need to retrain their staff to properly check people out. Very tacky place. Tulsa Oklahoma.

Why you don't have something for handicap customers to drive on when they are in the store you guys do nothing for handicap customers you really should start thing about your customers

I have returned a few things to Amazon, through out the years. I choose to do the returns at Khol's. I like the customer service and convivence of the locations. Usually I have a pleasant experience with Kohl's employees and enjoy shopping there.

I have four boys , that I take shopping for school clothes there every year. Yesterday, I created a return on the Amazon app , went into the location at 22557 NE Park Ln, Wood Village, OR 97060 where I stood in line behind a man who was already being helped by the employee at the Amazon return counter.

I was not paying attention to the interaction between the two, at first, until the tone of the the employee assisting the customer caught my attention. That’s when I witnessed the employee speaking in a rude, dismissive , condescending tone toward…

I went to the beaver dam store and I was waiting in line with nobody behind me and the only cashier available saw me and ignored me, saw me again and kept ignoring me for 7 mins until finally she went to her register very slow and said “ I can help who’s next” with the worst hate tone of voice.

So some other customer was behind me so I let her go first and she was very nice to her but not me. I DID NOT wanted that cashier anymore and it was not the first time that happened with the same cashier her name is Emily h.

I’m so upset because I can’t believe it happened again with the same person.

Idid expect "Great" things. The product did not provide that. ALL th e customer service people I talked with agreed the refubd should be completed.

Wgat I did not agree with is......I used my KOhls Card from online pyrchases. Once, the product arrived....I paid it in full.

Or I used it for promotions which requied useage of card. Then at tge same register I paid it off.

I gave no balance on tge card as I pay teansactiobs off in full. Check my account. .this is verifiable.

Now, with an absolute zero balance on credit, I must ,according to Kokls take a refund to a zero balance card. That is nit returning funds for a defective product. Which none of the customer service Rep dusputed would be refunded. AFTER 2 hoyrs if recorded call, all I can expect is wait 7 days and when it appears on…

I order school clothes for my kids. 3 of the shorts I ordered for my daughter were tight even though I ordered 1/2 a size larger. I spoke to a supervisor about getting a return slip because I don't have adequate transportation to return to store.

She said that I have to go ship it because it's not their fault it wasn't true to size. Now I have to either risk breaking down or pay out of pocket to return even though Ive had their credit card for a few years.

JCPENNEY and Macy's send u are return slip automatically. They're so inconsiderate. I waited 20 minute she never responded. Here are screen shots

I have sent payments to my charge account, I have my account verification that two payments were posted, yet, Kohls says they were received.

I have been trying to talk to someone about this for two months, can’t get an answer or even talk to someone who can assist with this. NADA, :ZERO.

I keep getting operators from overseas, who can’t help, but keep trying to have me make yet another payment. There is no one to talk to about this !! WTF

In north Pembroke, there are never enough cashiers in the store, especially working at the registers. This is very unfair for customers since people have places to go and there are such bug lines due to a lack of help from the staff. Please look into this and make a change for your customers benifets Thank you

I cannot find a way to talk to a person. I have two delivery notifications received today. I cannot find the packages. I have shopped many years with Kohls and I am very disappointed. I have only one leg and cannot shop in a store, because you do not have wheelchair for the disabled. com for my shopping.

My friend and I was shopping at Duluth, MN Kohl’s. We used different checkout lanes. I was using my Kohl’s card and asked the clerk specifically if there were any discounts or coupons available. She said abruptly no. My friend was given a scratch of ticket to scratch to get a percentage off the purchase.

Is this how you treat your kohl’s card customers?

Today is June 18th, waiting 45 mins. to have my call to customer service picked up My account is closed, it has been verified with a hard copy letter, my balance as per Customer Service today is listed as 0 dollars due. Why did I receive a hard copy invoice marked as 05/06/2022 -06/06/2022 showing a balance due of 41.98

Do want confirm why a conflict of data. Do please let me know.

Thank you.

Stephen

On 6/16/22 I went to the kohl's in Canton because I needed to make some online returns and also a store return. The woman who was working in customer service was a little cold and condescending and to be honest a little intimidating.

I thought I had lost my receipt for my in store purchase so she told me that she could look it up using the card used to make the purchase. I realized that I had used my debit card instead of my Khol's card , but I had left that card at home.

Anyways, I asked her if I could just get store credit and she said I could but I would get the lowest price in last 90 days. I understood that and told her I would just take that shirt back home and look for my receipt.

By this time she was returning my online purchases and apparently she found my store receipt that was…

I was at kohls royal palm beach location had the worse experience ever last week Saturday was helped by cashier Loren and she was sitting on a chair on her phone and didn't even see me a mgr or asst not sure had to tell her to look up and and then proceeded to call me to her register.

I was then asked if I wanted reward card I said sure. She then asked me for my license and I said why she said for ur address for regard card. It was weird I was filling out info on pin pad then I said why do u need my social she said put ur phone number in then I said forget it I don't want it she stared at me weird.

I told her cancel this I don't want a credit card so she cancelled. So I don't understand why she was sitting on chair on her phone. This is not good at all.

Clear false advertising with customer service ridiculous excuses. So disappointed. And yes, I have proof of everything!

I have delt with kohls before on line. I do not have shopping where I live. I live in Mesquite, Nv 89024. When I ordered It didn't like my P O

I know this will not care. I placed an order back in April. Oh they charged me. When I ordered they did not like my P O Box number so I used my real address. They did not like it either. So I put the P O Box. I usually get my stuff thru the p office. I found out it went all over the US. Now I found out it went to Mesquite, NH. No help from UPS either. I bought from Kohls before. Number 6250057963. No matter what address i use it ends up at poffice. I live in a retirement park and they go to the p office to get my mail. I am mad.

On 4-21-22 @6:13pm I was checking out at the counter in the Spring store. The pin pad said transaction approved, I removed my card and the cashier said it didn’t go through-swipe again. I told her the transaction did go through.

She argued with me and then moved to another register to help other customers. I asked to speak with a manager. A lady named Stacy came over and told me the transaction did not go through. I showed her my mobile bank app and called the bank to verify the transaction went through.

Stacy called for help and was told to give me the merchandise. She says well I will void the transaction because it didn’t go through and I am giving you free clothes. She hands me a receipt with void on it.

I said , I won’t be able to return these clothes if they don’t fit. She says…

I ordered a ninja xl pro on Sunday had a mystery coupon 40 percent off it was on sale . Somehow it didn’t go through I called they said they couldn’t help me. I go to kohls a lot that isn’t fair they couldn’t honor it I don’t know what happened.

They must not want the business.

Lauren (manager) excuses and defensive before throughout encounter Sam (POS CASHIER) dismissive of customer service needed to service waiting customers when it was totally inappropriate to prolong cashiering experience. Valera (Cashier) horrible interaction and she was only asked what was the manager on duties name Lauren ( Manager) came with excuses in dismissive manner

I tried ordering online but my coupon code was not accepted I tried a few times then tried calling. I waited on the phone over an hour listening to your recording. It never said office was closed, just please wait on the line.

I finally hung up and tried contacting customer service on line with no success. I had hoped to use the 30% off coupon I received in the mail but no success. Unfortunately the coupon expires today, April 16th. I became so frustrated that I could not reach anyone so I just cancelled my order.

I would still like to place my order but not without the coupon. Your website in not user friendly, it just keeps taking you around in circles. This is not the first time I have had issues. No way to contact anyone.

I doubt that I will continue to shop at Kohls at this point.

I placed an order with your company for my daughter's birthday gift. Order Number: 6244352742. It was a close out item that she asked me to get her for her birthday. It was ordered 4/1/22 and was supposed to arrive between 4/6 and 4/9.

UPS brought it to her town, Lubbock, TX but never attempted delivery at her address. We know this because she has a Ring doorbell and she can see anytime someone comes to the door no matter where she is. They then they routed it back to Kohls.

It is on its way back to you now. I called today to ask your company to call UPS to send the package back because the address was correct and they never got it to the right place. I spoke with a customer service rep who told me he could credit me for the item but couldn't ship another because you don't have any more…

I placed an order with your company for my daughter's birthday gift. Order Number: 6244352742. It was a close out item that she asked me to get her for her birthday. It was ordered 4/1/22 and was supposed to arrive between 4/6 and 4/9.

UPS brought it to her town, Lubbock, TX but never attempted delivery at her address. We know this because she has a Ring doorbell and she can see anytime someone comes to the door no matter where she is. They then they routed it back to Kohls.

It is on its way back to you now. I called today to ask your company to call UPS to send the package back because the address was correct and they never got it to the right place. I spoke with a customer service rep who told me he could credit me for the item but couldn't ship another because you don't have any more…

Sent in kohls rebate which I never received. When I called the number on the rebate form the automated system told me they didn't find record of submission. I could not talk to anyone because it's automated. I called customer who told me there was nothing they could do, I need to call the number on the rebate form.

How could I went there is no live person to talk to!! I even spoke to a manager who said there was nothing that could be done. BS. I would have never bought this product if it wasn't for the rebate.

I have a complaint regarding a rebate that I never received I have called so many different numbers and no one can assist me your rebate phone number is automated and there's no 1 to talk to too I need to speak to somebod Nancy lizatte 7086066064

I went into the Florence store to purchase perfume from Sephora. While there, I heard that the store would be closing at 9 (thought 10). After leaving Sephora, I thought I would browse Women’s clothes for 5 min. ” My husband and I met at door to leave, and I told him how rude this employee was.

” My husband says to her, do you have a problem? The woman retorts that she wasn’t talking to him. It was embarrassing, unprofessional, and unless I approach an employee, I don’t expect to be approached in this hostile manner.

I won’t return to this Kohl’s. (Which is a shame since I have shopped there for years).

You will Never see me In Another one of your stores after getting Accused of Stealing What I Paid for as I Was Leaving the Store. At 76 years old I'm not starting to Steal now and Am Not A Thief Bullhead City AZ Store

My parents gave me a kohls gift card on my birthday December 3 this year. We went to dinner that evening and that is when I got the $100 kohls gift card. My mom taped the authorization receipt from Kroger where she got it on the back of the gift card. It showed it was purchased on that same day at 12:32 pm, 12/3 and it had an authorization code on it.

After dinner at around 9:30 or so I proceeded to try and add my gift card to my kohl’s app wallet. This is when I found out there was a 0 balance on it. I called kohl’s that Monday I believe and talked to a representative and she wasn’t helpful at all, actually she was quite rude and had an attitude from the get go. She told me that someone had used it online and there was nothing she could do. I ended that conversation and called back to…

I would give a zero but I cant I have experienced the most disgusting customer serviced from kohls. the agents lie and play games. I want to speak to someone about how disgusting this experience has been Also the last agent Rigorio was talking about me in Spanish and didnt know I speak Spanish

Thank you for the free complaint form!!! / I suggest up start reading them.

I personally could write many pages of my experience with the customer service line each person is a robot same verbiage used from each person. I've spent at least over 20 hours on phone calls without any resolution. Bottom line Kohl's sent the wrong size mattress ordered a Full and received a Queen. I would have expected that would have been a very easy to send the wrong order back and they would send the correct item as ordered. NO I HAVE TO WAIT OVER 30 - 45 DAYS TO RECEIVE A CREDIT TO MY TO ACCOUNT AND THE E GIFTS NOW WILL NEED TO BE MAILED TO ME, THEN I CAN CALL AGAIN AND ORDER THE ITEM AGAIN USING A REFERENCE # STATING THAT KOHLS WILL HONOR THE SALE PRICE FROM THE ORGINAL PURCHASE. I'VE YET TO RECEIVE THE…

I don't want to say I have a complaint about kohl's just one worker. Just like every where there was a line and workers doing a little of everything. There were several of us returning stuff back to Amazon and a few people doing store returns and online pickup.

everyone was just waiting patiently in line. Two of us was waiting in the Amazon line when they told us that they only had one line. So we moved over to the other line. After a few minutes a woman came from around the counter and went to the Amazon thing and took the first lady in line.

We asked her if she was doing Amazon now and she said she was doing both. She didn't tell us to move back over to the Amazon part or nothing. A woman came out of nowhere and stood behind the customer who the worker was working on.

" The worker the…

Kohl’s cancelled an order due to out of stock. Product can be recorded at higher price at the same time. Order#6225964907 Customer service ref#211227-020553

I was applying for a loan to buy a house and we were on a time constraint or I would lose the house due to the seller tired of waiting on Kohl's. Gateway mortgage lender and I contacted customer service 8 days.

We spoke to one representative after another, several supervisors, and the credit division. All we needed was a zero balance letter from kohls asap so the loan could go through. The large banks came through in 2 hours. Kohls, on the other hand promised several times it would be done but still did not receive.

One rep was ruder then the other and I was so upset right before Christmas and nobody cared (one actually laughed). Nobody takes any notes because today alone I had 3 reps and 2 supervisors and had to explain everything.

Thought the nightmare was finally over when a…

I was in the girl section yesterday about 1:30pm at kohls in highland IN. There was a worker older lady dark hair heavy set. She was straightening the clothes. There was a table with under armor sweatshirt. I was unable to see the sizes the way they were folded on the table.

So I try to keep it so I didn’t mess it up. Well the lady working at kohl’s was very annoy Just by her reaction she slam and item on her cart. And when I left she no sooner went to fix it.

Then some lady asked her question and she said she didn’t work for kohl’s. I felt very uncomfortable shopping in that dept with her.

They are totally a scam

I am a mother of 5 children, 2 of my smallest which was present during a shopping experience I had this past Saturday 12/18/2021 evening at Kohl’s department store in Peoria, IL. I was accused of stealing/changing shoes while in the store.

The entire incident completely humiliated me, scared my 2 younger daughters and have completely changed my outlook on being a long term, dedicated customer of Kohl’s department store. I have a video recording of part of the incident which was between me and a Peoria Police department officer.

This is something I am expressing strongly that someone to follow up with me regarding, as for me and my children are having difficulties coping after such a degrading and humiliating experience. My name is Stephanie Ross and I appreciate any attention in this…

79. 99. What gives with this. I feel like people are getting ripped off. I just purchased a vacuum cleaner from kohls and believe me it will come back if I find it cheaper

00 on November 30th 2021, asking for my opinion about your store and service. against my better judgement (so much for judgement) And I will never answer one of your emails again. After giving my positive opinion about both your store and the people that work in them (as I believe, I have always gotten great service).

I then selected a "gift". 95 for shipment. Like a fool, which should have warned me off, it asked for my card number, expiration date and the CVC on the back of my card. 90 shows up on my bank statement.

I immediately emailed this company and asked why I was being charged twice the shipping cost and that I didn't want the product (the cheap little flashlight wasn't even worth that amount of money) he (apparently it is a one-person business because I get all my responses at…

I understand that there is currently a shortage of workers but you can't treat the employees that are currently working at the store like crap. This is referencing to workers at the Kohl's in Severna Park, MD. I personally know of employees that are working 10 hour shifts and they are not even getting a lunch break until 8 hrs into their shift.

I wonder why so many employees are quitting and calling out. I personally know of 6 kids who quit recently. You either need to change your management at that Kohl's in Severna Park or they need to be more skilled in managing.

I'm receiving ads from Kohl's to my address but with an individual's name listed that I don't know. I spent over 40 minites attempting to get it corrected, without success. Even Corporate couldn't help make this correction. The only way to correct it is for the person named on the ad has to request it.

If the address was entered incorrectly, that person has no idea it is incorrect. Kohl's can't search customer information with a first, middle initial, and last name? If true, that's really surprising. I'm not saying Kohl's merchandise isn't good, just saying that their Customer Service responses and policies are bad.

I'm concerned that someone is using my address. What else are they using of mine?

I tried to purchase a Boys Roblox hooded sweatshirt xl and after hitting order item twice and nothing happing I put a call in to customer service and put the item in my cart After ther answered and asked questions and took time the item was removed from my cart and I was unable to get it.

I find it ailly to remove the item from the cart ing such a short time It was such a short time When it takes time for you customer service to ask all those question. I am very upset as it was something my grandson had ask and I cant find it anywhere else.

If its in my cart you should leave it there at least for a short amount of time to give a person time to get your site working or your curtomer service to asl all there questions. That is very bad way to do it.

Especially when your site it having its…

EVERYTIME I order from your store something gets screwed up! Either something doesn't get delivered or an item is missing and Lasership by far is the worst shipper I have EVER dealt with just last night they claimed a package that I had ordered on November 5th was delivered well it was NOT delivered, I called customer service whom told that the order was unavailable to ship, and

having waiting 22 days to watch the progress of this package and to not even receive it, absolutely the stupidest experience with Kohl's I have ever had!! How do I continue online shop and not have faith in your choice of carriers??

I spend ALOT of money here but I am thinking I will take my business elsewhere & I will relate my experiences to friends and family as well.

Treated like a criminal in the store at Elston in Chicago. Went to exchange pair of joggers. The young lady advised me the receipt did not match the prior purchase. She called security who then proceeded to yell and demean me like I was trying to do something shady.

In the end the security person told the cashier to allow the transaction. Made me feel like somehow I had done something wrong. I was totally right in this situation. What a horrible experience.