Kohl's

I went shopping today at Kohl's to use my 30% coupon. I had known that there was a Sephora there now, but was extremely disappointed in how it affected the rest of the store.

First of all, it reduced the size of departments drastically. The petite section is virtually non-existent and jewelry much smaller. If I wanted to go to Sephora, I would go to the mall. Bad decision, Kohl's. It was very difficult to find things there now.

And there was nobody in Sephora to top it off. I passed by it several times too. The clearance sections were not separated into sizes at all, making it very frustrating. I have no desire to go there again, which is sad since I've been going there for years.

I loss my job at kohl’s because some working in the hr department loss one of my i9 paper and they fired me and I don’t think that’s fair cause I brought my paper work in.

I was surprised that you are still endorsing Aaron Rogers.

Been calling hr for the past 2 hrs and they wouldn’t pick. Spoke to another department and they wouldn’t help regardless of my frustration.

The first person did not give me a direct answer as to why I could not use my account for an online order. My account has a zero balance. She asked the same questions severs time. ” The next person asked me the same questions as the first person.

By this time I was on the phone 20 minutes or more. He said that they needed an address confirmation. I received a letter requesting my physical address. I gave the address to my house but my bill information has my PO Box address.

My number on file is my home number. I feel that a letter explaining what is needed or an email sent. I have been a loyal customer for years but today made me realize I can get the same products from Belk, Dillard, Macy’s and other high end stores.

Going forward I will never patronize Kohls and let my friends know to…

Re: Kohl’s cash earned $49 plus $5 pick up order $45.

Order no 6186808782 $115.44 dated 10-12-21 (cash earned $20) and pick up yesterday $5 (total on this order $25 cash)

Order no 6188234173 $107.04 dated 10/17/21 (cash earned $20) Total cash earned $45. Received email of $40 cash no bar code to redeem. Wallet showed zero Kohl’s cash. Called online CSR, automated response Kohl’s cash $10 (not $45) but still no bar code. No one to talk to live. Called store csrC, she said that she could not do anything online orders and she did not know is about store inquiry from yesterday as she was not in the store yesterday. My online account shows zero cash balance.

No online email form for inquiry or complain.

No valid (monitored) email for contact to get response.

Store cannot solve problem by…

I was in the Mills Civic Store today to purchase a pair of shoes. The shoe department was a mess. The displays weren't priced nor was the shoe boxes. The shoes on display weren't the shoes below it. One shoe box had one shoe in it but was not on display one had no shoes in it the third had the wrong size in it.

One display had Nikes on display but below it had Adidas shoes. The pair I eventually purchased was not even on display. Then the line was 15 minutes long. Got to the register and she said my card had been deactivated because I hadn't used it in a while.

She would have to call and have it reactivated to b e able to use it. I have had my card for years and knew this was not true. She then voided it out reran it again and AMAZING it did not happen the second time.

She told me I had…

Terrible customer service. It took a representative in the Philippines 20 minutes to answer a simple question about my order due to the language barrier. Keep customer service in the USA!!So frustrating to repeat myself a hundred times because the rep did not speak English or know how to look up information on the computer!

On October 9 I purchased a 3 peace comforter set on clearance at Kohl's in Plymouth Massachusetts. When I brought the comforter home I noticed a faul smell like dirty socks all over the comforter along with the shams. I nearly lost it over the smell. How disappointing.

Next I noticed that I got charged twice for the same item. So I can honestly call myself a disgruntle customer. Shame on kohls for selling an old, smelly, used item.

Kohl’s refused to accept payment by way of my Visa card, because my Visa is not an American Visa card. The customer care agent told me to apply for a Kohl’s card. I was not allowed to speak to a supervisor and was left on hold for about half an hour before the call for cut off.

Not only is this irregular, but totally disgraceful. Clearly the money of international travelers is not good enough. The incident has been reported to Visa.

I tried to pay my bill over the phone. Your computer answering service asked me for my last 4 digits of my ss# an date of birth. Then i get forwarded to a live Operator. Then he asks me for all of my personal info last 4 digits of my ss# ,my date of birth, my address, ect...

I wasn't comfortable with sharing all of my personal information to a stranger.. My debit card info is stored on my account. So why would they need all of my personal info.. I dont think this is very professional way of doing business.

Maybe i should just deactivate my account with Kohls. Something isn't right about all this..

I went shopping at Kohl’s Butler Pa last night and I noticed I had a 40% off mystery coupon in my emails. However. The top I wanted to get was not in my size so I ordered it on the kiosk as nd used the 40% off coupon!

I also had other purchases to pay for at the same store when I went up to pay and use the coupon they said you already used it! If they would have had the top in my size in the store I would have been able to get it all at once and get the 40% off but since I bought that at the kiosk they wouldn’t let me use the 40% off at the register!

I am not happy about this and am considering not shopping at Kohl’s and I am a very good customer there! I would rather shop in the store rather than online but that store doesn’t have a very good selection and barely any sizes of anything!…

I purchased 3 separate pieces of swimsuits. The one piece top, had stain in the very front of the swimsuit. So I drive 30 minutes to Miramar parkway to return it. The bottom was fine, but because the top was bad, I would have to go online reorder a new one.

I asked about my shipping charge refund? The lady told me I would have to contact online. I believe she knew that I would not get my money back. So I spend 10 minutes on their website before I finally get a phone number.

I call, I was told that I can’t get my shipping refunded. Why the hell not. Your sent an unusable item. I returned it because it’s unusable. You sent me defective merchandise. I didn’t pick it out of a store, you sent it to me.

I’m entitled to some of the shipping charge back. I’m willing to bet money that you can’t…

Visited your Summerlin store on Tuesday, August 17, 2021 to purchase some clothing and requested a Veteran’s Discount. I was told that Veteran Discounts are only given on Mondays. I am a Vietnam veteran with disabilities and I could not believe what the Clerk told me.

I advised her that I had never heard of that before and told her “that you either do or you don’t”. She said there was nothing she could do and I requested a manager. Brian, the store manager, was very accommodating and after discussions gave me a 20% discount on my purchase.

If it is your policy to give Veteran Discounts, why not give them everyday. Veterans don’t choose what day of the week they are going to fight or defend this country. Veterans, those that have served and who are currently serving this country, deserve…

Called on 8/16/2021 about 10am I couldn't understand the representative. It was very frustrating. I was told to go back and redo my auto pay. She didn't solve my issue. but it didn't happen. I told her to just cancel my card.

That's how frustrated I was. Maybe she needs more training. Called back about 5pm. at least she said it was.

Your website is the slowest store I have ever tried to shop in regardless what I do it will not change my store to the town I live in and takes forever to load a page I thought online shopping was supposed to be easier and better right now I always buy my shoes from Kohl's and now I'm going to go elsewhere because your webpage sucks so bad I have been fighting for three days you try looking for shoes on your webpage and I still haven't got to see them

My daughter is a model and has been to Kohls photo studio in Milwaukee 3 times this year to model clothes for kohl’s. We have yet to see any of these pictures anywhere. I’ve called the studio and corporate office and everyone claims they’ll call me back and never do.

When I’m there and ask questions they seem aggravated. I’d like to know when the pictures taken of my daughter will be seen on the Kohls website. Her name is Cecilia Ziegler she was there March,May and July of this year.

I am waiting for my checking account to be credit.. l returned a item 20 mins after l purchased it. Until now my checking account has been credit. If my checking account is credit by tomorrow l will take kohls to Court..

the staff at this location very unprofessional... Why kohls put my First & middle name on the purchase receipt .. My name is Donald Adeyemi Wyse...

On August 6th 2021 I walked into the Bozeman Kohls promptly at 10am, I had a Amazon return. I walked up to the counter not knowing where I should go, I asked the associate where do I go for Amazon returns, she just looked at me and pointed up to ceiling where the sign says Amazon returns, like I couldn't read the sign, she didn't even greet me just stood there like I was an idiot, she had a piece of equipment in her hand and

started logging in I assumed , she scanned the box and Thru it about 10 feet into the bin, I said that was LIGHTBULBS ? She did not care and just kind of smirked. I felt her lack of customer service should be addressed.

I definitely will not be back, she was rude for no reason.

I was at the Kohls in Dover Delaware, and I witnessed a manager, I believe he was the store manager, a Caucasian man. I looked up who the store manager is for that store and his name was Kevin Donahue.

That night I was by customer service, I see and hear him screaming at an employee that was working customer service. The manager was calling him stupid and other things. If that's how Kohl's treats their employees I would encourage everyone to quit there or never apply at that store.

It was disgusting how mean he was to that young man. That type of behavior should not be tolerated in a retail store. As long as that manager is there I will not shoo there and I will tell everyone else I know to not shoo in that store also.

I wish I could have recorded it. It was unethical and deplorable, I…

Store in Green Bay wi , 54303 is a train wreck No new merchandise or very little, store looks as if they are closing I spend $$$$ a year because it is very close to home, went yesterday, I don’t even want to shop there anymore Discount have also changed, another struggling retail store, looks like little effort made at this location

I attempted to file a complaint on 7/30/21 through the corporate office. I spoke to Victor and told him about an upsetting experience on the telephone with a Kohl’s employee regarding a “restriction” on my account. Victor told me the “restriction” would be lifted in 24 to 48 hours.

” When I called, there was no record of my filing a complaint. In addition, I was told I needed to do something further regarding the ‘restriction’ on my account. I ended the call with the plan of following up with corporate due o this ongoing confusion.

Please contact me so that I can once again file a complaint about the employee who spoke with me on 7/29/21, as well as clarify that there is no restriction on my…

I was at the Langhorne, Pa store today. Just wanted to pay a bill. I have a handicap plaque as I have heart problems with heart failure. Not one handicap space was open but all the pickup sites were open.

I had to park in one of them to go in and pay my bill. They need to open up more of them for handicap. I can’t shop there anymore. I am not a heavy person that can’t walk. I am a small built person with breathing issues.

I don’t like to complain but this handicap issue is ridiculous. com

I spoke to David from Columbia (1855-564 5748) my ref#210722-018247 on 07/22/21 in order to make a large purchase of an additional item not available in the store. I signed up for a Kohl’s credit card in order to get a discount.

My experience was totally frustrating and after several tedious hours on the phone, I decided that no discount was worth that type of stress. Therefore I made my purchase at Costco. Your telephone customer support is the worst that I have ever encountered!

It appears that they are not trained properly. It’s unfortunate as the sales people at my local store were very nice and helpful.

I've been a customer for so many years and the experience I had at Medford Kohl's was horrible people were sitting on there phones texting others were not paying attention and talking for an hour the supervisor up front was a young guy tall with black hair he was not paying attention to the associates that were on there phones texting and

walking away from the resigers others were texting others were talking not paying attention there was this other young lady she was at the register also Spanish looking she was texting walking away from the resigers not paying attention I think these young people need to pay more attention to there customer's other than texting on there phones and talking about things that should be talked about somewhere else

I have been having a problem with my payments. I was told I wasn't in auto pay but some months I was paying twice and other mouths when I would wait for auto pay and I didn't pay I would get hit with a late fee. Something isn't right called to talk to a supervisor and was put on hold and no supervisor ever came to the phone.

I placed an order on Tuesday night and tried to cancel it prior to it being processed in order to receive the 25% off coupon that came via text just a couple hours later. I wasn't able to do that so I contacted Tammy at the Wisconsin customer service center and she told me she could not do that and nobody could.

She was very quick to tell me this response and didn't even take the time to check. I asked to speak to a supervisor and she told me they would follow the same protocol. I don't think it's right. My order was not even processed so I see no reason to honor the 25% off.

This is regarding my order placed on Tuesday of this week #6166577707. I am hopeful you will honor this request. Thanks! Jan C

As an employee that’s always been honest and go above and beyond for every age, race and gender has been wrongfully accused of handling discounts to my color(African American) people without proper evidence that I asked for. I asked them to show the footage and was told only if I admit to giving discounts to “family members/friends” which by the way I stay a hour away and don’t know anyone or anything about Wilmington,NC nor do any of my family or friends will take that drive to Wilmington NC due to the commute.

Not once did I get an apology from any of them for deformation of character but for discrimination as well. I have plenty of witnesses and statements from several coworkers. The fact that they couldn’t be honest is ridiculous. It will come back and hit heavy on this Kohl’s

Rudy #2884 - Texas, worst customer service I have ever received. He not only didn't want to handle my situation, which was created by Kohl's, they charged me twice for an online order, but decided to send the issue to "the Office of the President".

I will no longer shop at Kohl's and will be cutting up my Kohl's charge card! Kohl's seems to have an issue with Customer service and with all of the retail charge cards I possess, Kohl's has the most inept, useless customer service in the industry!

It is obvious they don't care about their long time customers and their arrogance is magnified by their ineptness.

I was in kohls 2 days ago with my grandkids. 87. ) So the cashier voided out the sale. I then activated my card right there and when they rang up my purchase again it was declined because the void they did was still showing as pending so I didn't have available credit.

The cashier called kohls and spoke to a supervisor who said they would have the void after removed from my account within 24 hours. That would have been yesterday. So it's been 2 days and I still cant make my purchase.

They are holding my things. It's not right that we had to sand in store for over an hour or more trying to get my purchase. They said the void after woul be off of the account within 24 hours since it was the stores error.

I called kohls 800 number yesterday and the guy told me that maybe it will be off in…

I received a notification that my credit score had dropped 45 points due to an adverse entry on 6/22/21. I pull up my Kohls bill. I have no previous balance. I owe a set amount for 7/8. So what the hell is going on!!!

Call and get South America. No help. Must wait 30 days for resolution. Call someone in Texas and she is very nice but also says you must wait 30 days. I am in process of getting a refinancing. This will seriously affect my rate.

Everyone agrees, I do not owe anything and they do not know why it happened. This happens. I get it. And I have had problems with other credit cards. With them at least, if the mistake is on their part they correct it IMMEDIATELY!

There is no reason why Kohls cannot do the same thing. I am sickened by this.

I paid my Kohls charge for April and the check cleared my bank April 28, 2021. What a surprise to receive my May statement that showed I had not paid my April bill and therefore was charged $27. 96 in interest.

I immediately called Kohls (6/3/21) for assistance with this matter. no amount of discussion helped. I asked to speak to a supervisor. Over the next few days I spoke with Sherry #1254, Rena 03D0, Nicole (supervisor) who cut me off; Alonzo 8T06.

I contacted my local store for assistance and they were most accommodating. Chris, Manager, and Julie, Supervisor tried in every possible way to assist me. No resolution. Eventually I was asked to provide my bank statement. On June 8th I faxed my bank statement on Chase fax cover sheet to 262-703-6802 and asked for an email or text or call…

i ordered online and received patio furniture from kohls including 8 dining chairs. they required minimal assembly. i received 4 large boxes each containing 2 chairs. i opened one box to assemble. there were no screws in the box. i opened the 3 remaining boxes and they all had a hardware assembly kit excluding the one i first opened.

i contacted kohls and was given instructions on hassle free returns. i tried to find a hardware package at kohls customer service and i did a google search as well. so. i now must return these chairs in my car which will take 4 trips to my local store and i don't get to have these nice chairs for the 4th of july either.

i find this result ridiculous considering all i needed was some matching screws. it seems to me that kohls customer service would be…

This is not my first shopping expirience with kohls. I'm am more and more discouraged and I've had enough. I will not shop at kohls any longer. I feel that kohls and other department stores gave an agenda thinly sell clothing to larger people or trying to get everyone to comform to the latest fads such as baggy clothing ect.

More than once I have tried to find my size and it's becoming impossible. I wear a 30-30 in jeans and all I can find is all the sizes lager nothing my size. Nothing smaller that a 31 waist. Why ?

Is kohls catering yo larger people ? Maybe you sell out of my size before I get there. If that's the case why not order moreover thst size rather than the larger sizes that don't sell as fast. Im done.

I will not shop at kohls anymore. It's increasingly getting harder to…

The cashier was ill-mannered, I selected a toddler's cap and few other items and brought that to register, below is the dialogue

Agent: Do you need this cap Me: Yes Agent: Which brand it is Me: I dont know Agent: Where you got it from Me: I told the location Agent: You want this cap Me: Yes Agent: Which brand Me: I DONT KNOW THE BRAND Agent: Its not me who will go and find out where the cap was Me: WHAT SHOULD I DO? Agent: Why are you fighting? Me: I am surprised that this person should be even allowed to talk to customer. No core value, no ethics and no manners to talk.

On several occasions I ordered some clothing items online. When I received them they didn’t fit properly. This was funding the pandemic so we weren’t able to try anything on in the stores, so I would purchase things online. When I attempted to make a return of items I had recently received, I was told that the items didn’t even come from kohl’s, in spite of me showing my delivery paperwork and shipping container.

Just today I tried to return some clothing and had the same issue. I don’t understand what the problem is. I know I am not the only customer with this issue as I have overheard other customers having the same issue trying to return things purchased online.

I received a gift card from my son for mothers day. I am on a fixed income, do not travel much and ordered 2 shirts on line. 95. About a day later, they notified me that one shirt was sold out.

95 which was , mailed US postal . The order no. was 6159046915. It seems a bit like you are taking advantage.

First, the shipping was for two shirts. processed before I was told one was out of stock.

second, it was sent in a plastic bag thru the US Postal service. 95 shipping. that is unusually high and seems I was taken advantage of because i ordered from home. That shipping for one shirt almost cost me more than the cost of the shirt itself!!!!!.

Needless to say , i am not happy. And fyi I have boxes not plastic bags, shipped to my children out of town, almost for the same shipping charge my…

I had a sudden death in the family and I didn’t use the kohls cash. It was 2 days expired. They could have cared less. Because the purchase was on line they wouldn’t honor it. I am DONE with Kohl’s there IS NO CUSTOMER SERVICE!!!!

I placed an online ship to store order on May 16th. The order said it would be at the store by May 25th. The order has still not been fulfilled and they say the order can't be cancelled. I am extremely upset with the poor customer service experience, and I will never order from Kohl's again!

I'm going to file a complaint with the BBB as well.

I fell behind with my payments on my Kohls card due to the pandemic and I have been trying for a few months to work it out. I am only given an option of $152. a month which I cannot afford at this time. I offered $50.

a month but was turned down. I am not running away from my obligation and want to work it out but need help from Kohls also. I really need help with this please. Thank you.

Tried to change our E-mail address for their information for our contact information for us! I have spent approximately 3 hours trying to do so including their web site! The foreign Co. they have are absolutely rude,and hostile. I was only asking to change my e-mail!

They needed our home phone # for identifying us. Of course,we gave that right away! They insisted on speaking to the primary card holder who is my husband and I immediately turned phone over to my husband, the man assisting kept telling my husband the telephone # was wrong!

It was not wrong it was a land line and could not accept text messages! My husband was fed up with this man handed me the phone. I nicely said please let me speak with your supervisor. He was giving me excuses why I could not speak to him.

I finally said…

we are tax exempt and I find it absolutely ridiculous that I have to wait in customer service line with with buckoo others and their returns just to pay for my items since cashiers cannot do this. I was in a kohls in edmond oklahoma this morning and when I saw the line for returns at customer service I left my cart right there and went to Walmart.

Kohls just lost my business. You would think with stores trying to make money again due to covid this is ridiculous! Which now in hindsight im glad I went to Walmart. Saved money! Thank you Kohls for nothing!!!

I needed to return a broken picture frame and was told I had to pay for shipping. That's just wrong. Plus I had to keep typing the same info over and over again with your virtual assistant. See below.

Our Hassle-Free return policy allows you to return an item for any reason up to 180 days after the original purchase. Premium electronic items need to be returned within 30 days of purchase with original receipt and in the original packaging.

I found a page in our Help Center that explains more about Hassle-Free Returns here

I was just informed, on the phone with customer service, that I cannot get a prepaid shipping label to return a damaged product. I've very unhappy. My email is dude3032@att.net. If Kohl's would like to supply me with a prepaid shipping label, I would appreciate it.

I…

OPEN the dressing rooms this is beyond ridiculous

The worst department store that I have made purchased with...placed the order on April 30 but still not receive anything yet The slowest and worst delivery that they have taken

Had to use restroom and they were filthy, out of toilet paper and soap on some areas. Two stalls were stuffed and backed up, one had vomit all around back of seat and on wall. Plainfield, Indiana location

I tried to use my Kohls card. I put an order in and it said the order was taken Fifteen minutes later I received an email that said could not process call customer service. I called customer service the first time and the woman said there was a restriction She put a new order in for me and the next morning i received another email saying they could not process order.

I called again and talked to. very rude customer service rep. I asked what kind of restriction it was and he could not help I eventually called customer service 7 or 8 times Ordered the product 7 or 8 times after the customer service rep said it should go through.

The last two times I called customer service I gave him my phone number to receive a code and when i gave him my number he said the number was not associated with…

Customer Service at this store has gone downhill, and they are changing policy while providing minimal notice. I am an MVP status Kohl's customer (I spend to much money... or did). com order included instore pickup. com shifted from a 7 day pickup window to 5.

This bods poorly for those who shop in the city from a very rural area.

Just received my order, what the f"*& Kohl's you're too cheap/lazy to put the item in a box-I received my purchase in the original package and it looked like it was ran over by the truck. This is the third order I've had an issue with.

I am done, closed my account and will do business elsewhere. You suck Kohl's.

Went in to buy some jeans today, but had to leave empty handed. Never in my life have I bought a pair of pants , or shorts, or most clothing without trying on first. With your rooms closed, can't do this.

No reason for these to be closed anymore. If you are still using the virus as an excuse, so sad!! Quit playing politics! Everything should be open. I guess I have to find a new store to shop at. Kohl's was always my store for clothes. Guess that's over with!