Kroger

I understand supply demand and shortages what I don't understand is putting something on your weekly ad that store doesn't get. I go daily to look for big red sodas because kroger is the only store that carries it and I am lucky to find it once every 2-3 months.

It shows on your weekly add over and over. I place pick up order and don't get email that your out. I drive to town to pick up and there is sundrop instead. Don't advertise something you can't offer. I dont live in town so it's a waste of my time and gas driving there to find something else in my order.

I do almost all my shopping at kroger and normally will substitute other items but this is not something I will substitute. I'm totally frustrated and angry today because I didn't need to go out in these fridge temperatures. Thank…

Multiple concerns Out of prime rib roasts. I went this morning to purchase a rib roast and was told you were out of rib roasts. I tried to locate a store manager and didn’t find one. Does Kroger offer rain checks when they run out of advertised specials? I also looked for rib eye steaks or t bones and didn’t find any. Very disappointed. I wanted a rib roast for Christmas.

Filthy women’s restroom. My wife said the restroom wasn’t cleaned from beyond yesterday. Also out of soap.

Locking one of the two main front doors. Locking one of these doors is against the fire code. They do this to minimize heat loss. If they continue locking these doors, I will report it to the Duncanville Fire Dept.

This report is about the Kroger’s in Duncanville.

Was in Kroger’s in Proctorville Ohio two weeks ago. There was only one checkout open with one cashier, so I went to self checkout. 00 for my bananas I asked the employee on duty to help me and he said read the directions which I did and I told him I did, his response was for me to read them again he done this to me three different times and

still never helped me so I just left the fruit and was walking out of store when he grab my arm I then told him to let go of my arm or I was going to press charges against him. I had NO FRUIT ON ME AND I HAD NOTHING FROM KROGERS ON ME.

HE WAS SO RUDE AND NOT ONLY ME WALKED OUT BUT SEVERAL OTHER CUSTOMERS WALKED OUT TOO.

Stor 0501. Visited today and got a pineapple from a box near the entrance. 77 cents. 50 even with my Kroger card. I should have left all groceries at self scan and walked out. WILL YOU STOP WITH THE DIGITAL COUPON REQUIRED.

If I wanted to shop dugitally, I would do it at home with a computer. Requiring a phone inside a store to get a digital coupon is BS. Half the time you have no or minimal internet access internally. You are pushing people to shop at you competitors.

Your prices ate higher so convenience is all you offer, this type of inconvenience/deception negates any convenience.

I placed a pick up order with Kroger, picked it up , no problem. My complaint isI llhave been charged 2 times on my visa. It has been a week and I can’t get no answers from anybody

1 Trash every WHERE!!! 2 a spill that was blocking an isle that had been on the floor so long it was dried 3 smart ass kid answered the phone 4 called while in store manager NEVER answered 5 hateful employees stocking on every isle that would not move for customers to get things... CUSTOMERS WERE THE BOTHER TODAY...

Krogers Matlock Road Mansfield, Texas my hometown long before we had any Krogers

SHERRI MOORE

I don't understand why the boost program doesn't accept EBT as payment. I canceled the free trial the same day I got it when I found this out. Most of my purchases through Kroger or EBT so it wouldn't be of advantage to me to pay per month since you do not include EBT.

Walmart has basically the same program but they're shipping and delivery except EBT as payment. But I was going to change to Kroger because of the extra fuel point until I found this out. And I also don't understand why the amount that I spend of my EBT doesn't count toward fuel points. That's not right.

It's the same as getting a cash payment to you and if we choose to spend them in your store we should be rewarded like everyone else. I just wanted to voice my opinion of some changes Kroger needs to seriously consider

My wife went to Kroger on Yankee Rd in liberty Township Ohio yesterday alone with other goods she purchased a 6pk of gift cards for money for the holidays, when she got home they weren't in any bag, so she called and asked for the store mgr to report this and got a gentlemen by the name of Damien, when she explained to him what happened apparently he got disrespectful with her and

when to asked to speak to someone else because he was useless HE RUDELY HUNG UP ON He, so I called and told him I wasn't putting up with this from anyone and asked to speak with the store mgr and he wouldn't transfer me .

This is totally unexceptable and disrespectful to a senior citizen and I want this addressed immediately. We shop there weekly and 3 weeks ago we had the same issue not getting what we paid…

No help in pharmacy dept. Drive thru always closed, very inconvenient for for so many reasons . Makes your company look inadequate , unorganized and most definitely not caring for your customers .

Kroger at Crossroads, Acworth Hwy. Dallas, GA I purchased a $300 Visa gift card Sunday afternoon (12/18/22). I called the number on the back of the card to register it and the number on the front of the card didn’t match the number on the back.

com) they confirmed the number on the back of the card matched an account that had already been activated and all the funds had already been withdrawn. The Customer service supervisor at the Kroger store told me he had already dealt with 4 or 5 people who had purchased cards at that store with the same complaint.

Leslie at the store took my case to the store management AND called Kroger corporate. She and I spent an hour at the customer service desk navigating through several people at Kroger’s corporate office. Nothing can be done, according to…

Xenia, Ohio Kroger Pharmacy. have issues getting my Vitamin D medicine. I called Kroger a week prior to refill my medication. I was sent a email it was ready. I go to pick it up and its not ready. pick it up and was told they had to order it then she said it woukd be 25 minutes.

I asked to pick up the next day and she assured me it would be ready again on Saturday.. I also explained l couldn't wait 25 min. I go to pick it up on Monday and it's not ready. She said we tried to message you on the store intercom.

First of all, l explained l was leaving and woukd pick up the next dsy. l did get a different version of my med todsy because l needed it since l was 2 dsys late without it due to Kroger Xenia Pharmacy neglect.

They never take responsibility for their error or apologize for their…

Unable to log on to my account

Kroger Foods uses Sedgewick to administer claims against their own employees. Sedgewick has routinely denied mediacal treatments, they use more money to sue past employees who have complaints than anything else. If Kroger is unaware of this, they need to adjust who they use.

Sedgewick is the most well known abuser of employees in the United States,. Responsible for making more people homeless and crippled in the United States just because they made the mistake of accepting employment from Sedgewick. If Kroger is unaware. ok.

I have a wonderful experience working with kroger. I had a great Team Leader, who spent a LOT of time with every employee in his store, yet its for nothing because im waiting 4months with a broken hand and zero treatment from Sedgewick. Shame on Sedgewick.

Their…

To start, Kroger at 6055 Old National Highway, College Park Ga. 30349, has the most unprifessional managers and employees. When you call, a lady answers the phone with the nastiest attitude. She even says please hold in a very rude way.

Today I called about an Overnight position. The same lady answered the phone as rude as ever, and I asked to speak to Sydney the hiring manager. He gets on the phone and I introduced myself and told him about my application, wondering if he would take a look at it when he had time.

He told me his AA handles that and would transfer, but immediately hung up. Ok some may say it could have been an accident but I have encountered him in person for the same reason, and he was very rude to me, telling me that he is a manager and he is busy.

But he told me to…

I Had a horrible experience today 12-19-2022 My first complaint is that I downloaded my best customer coupon for Free” private selection coffee “and I screen shot it because I had a feeling there was going to be an issue and there was!!!! I showed the young lady my coupon that I screenshot & I even pulled it up she then asked me to pull up my Kroger Plus Number and I politely said NO THANK YOU!!!! This was humiliating and I held up the U Scan line. I m tired of downloading coupons and when I go to the checkout line it’s an issue.

I went to the customer service desk at 8:30am and there was a young man back behind the counter. I was told by this employee it’s not opened. The sign clearly said open at 8:00am I will say this as well, I Will NOT be shopping at this store again!!!!

00 off my one item she told me she didn’t have time and thru all my items in my cart and she pushed my cart out in the front of other customers and all customers heard how rude, I have never been treated so badly and embarrassed in front of all the store customers and employees her name is Leza she works on north Michigan rd Zionsville in in Indianapolis. Thank you Carolyn Newport

I bought a package of Smithfield Smoked Turkey. We found a used bandage on the package. I tried to return it but Kroger refused to return the purchase to my card which I use to split the bill. They said they would only replace with the same item NO THANK YOU!

I'll take mine without a bandaid and never shop at that store again. 10th & Short ridge, Indianapolis IN

It is 6:30pm on a Friday night and 1 Cashier open, 1 section of the self checkout is closed, lines backed up to the kazoo, no manager in sight, customer arguing with the cashier about something. I am ashamed of what Kroger’s has become, used to be a manager right in front of the cashiers directing traffic, 2 or 3 cashiers open, friendly smile, my daughter who was the assistant manager in the meat department at the Okemos Michigan store before she died would be rolling in her grave at what her store and

others are run now 6:30pm should not be run like it’s 11pm, especially on Friday before the weekend, and also 1 week before Christmas And please don’t tell me it’s because of Covid-19 and a shortage of people, Kroger’s is Union and used people right, God forbid you get the reputation like…

I shop at Kroger in Mt. Vernon Oh. Coshocton Ave. I changed from Walmart because your produce and meats are better. I’m debating on going back to Walmart. I’m a pickup customer and I gotta say their pickup is horrible.

I always do my pickup list on Thursday evening with a pickup anywhere from 7-9 pm. More times than I can remember I get a call saying they can’t have my order ready and I have to pick it up the next day.

How many days in advance do I have to place a pickup order to have it at the designated time! I wouldn’t care to bet that the people who wait and do their list with the same day pickup get their orders.

I do believe it’s time to go back to Walmart at least you get your groceries when you need them!

The last several months it has taken weeks to get my prescriptions refilled at my local Kroger Pharmacy. And when I call, the phone rings and rings - currently at 17 minutes 32 seconds - with no answer. I have missed multiple doses of my diabetes medications every time I try to refill them - and I order them as soon as my insurance will allow! This is totally unacceptable!

I know the pharmacy is understaffed, but Corporate needs to do something! Now! I would give the pharmacy 0 stars if I could! This is at the Auburndale 5533 New Cut Rd Louisville, KY 40214 location.

I moved to Myrtle Beach 8 years ago and was told Kroger was a good store to shop at. Now I will probably leave Kroger's. I have been a loyal customer. I spent almost an hour going thru 348 coupons to save money.

I didn't get paid for that time. I missed 2 coupons to clip. Ending up going to customer service to get help. The cashier was friendly, and courteous, and frustrated by all the people ahead of me with similar issues.

I WANT MY LOYALTY CARD TO HAVE ALL THE DIGITAL COUPONS AVAILABLE. JUST ABOUT READY TO LEAVE KROGER'S.

CUSTOMER SERVICE DESK IS ALWAYS CLOSED. I BELIEVE IF YOU HAVE THE STORE OPEN YOU NEED TO HAVE CUSTOMER SERVICE DESK OPEN, OR Don't OPEN THE STORE. CUSTOMER SERVICE IS THE FIRST PRIORITY IN RETAIL... PERIOD.

I was given a counterfeit $100 bill. I asked for $200 and one of the bills was counterfeit. The cashier was willing to help by comparing my receipt (of which I still have since Sunday before Thanksgiving) but a woman (don’t recall her title) took the situation over and made the decision that she couldn’t find it.

The cashier who waited on me offered the help first and made the comment that there are cameras all around so it wouldn’t (or shouldn’t ) be a problem seeing the actual transaction. But she told her no, that she will take care of it.

And she told us that she couldn’t find the counterfeit bill.

I am not surprised that Kroger Corporate allows Spectrum employees to bully customers into buying their product in Kroger Stores! Every week That I go shopping at Kroger's, Spectrum people are very aggressive towards myself and others trying to get people convinced of their product even though we say NO!

If this continues, I plan on shopping at Giant Eagle or Meijers. I know that Kroger's Corporate is getting a kickback on each customer that signs up, but you will be losing many customers. Shame on Kroger Corporate!

The stores are dirty and the employees are awful. I had to wait 20 minutes in line for the pharmacy just for them to tell me the prescription that they had texted me about several times wasn’t ready and had to wait 30 more minutes. Don’t know why I complain it’s not like they care.

Arrived at your store located at 9851 W Charleston, Las Vegas at 9:45, I went to return an item. 00 or so in Target gift card. I left your store at 10:17 according to my receipt.. I’m not faulting Ian the cashier he was doing the best he could, what I’m struggling to understand is why the lady wasn’t taking to another register OR just throwing this piece of advice, the woman walking up and

down with her little clipboard wasn’t talking some of us Customers and giving us assistance. If nothing else she could have assisted Ian in opening the package of cards or going to the storeroom to get some more since the ones he was ringing weren’t activating.

There was a cashier on the self checkout that could gave us our refunds as well as two regular line cashiers with no customers. I worked at…

First of all I have been a very loyal and frequent shopper of at Smiths in Albuquerque, NM for nearly 4 decades. As of late, due to a family health issue I have had to utilize the curbside option. Despite rarely getting the order correct or w/o notifying me of substitutions I continued to have faith in Smiths until this past weekend.

I placed a 10 item order and upon pick up only 4 items were available and I was never notified via txt that they didn’t have the items so I placed an order at another Smiths for the next afternoon. So when I was notified that my order was ready.

I hurriedly left my ill mother in order to pick up my order on time. After checking in and waiting 10 min, an associate came outside and said my order was not ready and please come back in 2-3 hrs.

Upon return, I…

Kroger in Rocky Mount VA has the rudest employees I have ever encountered. I asked a question about ordering a turkey breast and was met with a hateful look and they said” we aren’t taking any more orders “. Very unprofessional

My original issue I thought was my digital coupons did not upload that I submitted before going to the store on my laptop as this has happened on occasion in the past and was told by clerk that sometimes glitches happen in server on one or two coupons while loading.

Thinking this was the same thing as I remember loading coupon for cheese and dog food I went to service counter to adjust price. Two ladies working Ann and Ramona were behind counter. Ramona was polite and mostly quiet and I only know her name by name tag.

Ann did not wear a name tag but after her being very rude I asked for her name. I did not have cell with me and asked her to pull up my digital online since they did not want to honor the discount.

She said they can’t do it from there. I was fine until this point when I…

So your company going woke. U lost my business and I will tell everyone about your uniforms. Your a business that's it. U discriminate other people's beliefs but not the lbgtq. U lost my business. You should be ashamed. U go woke u go broke.

I tried to order a $50 Kroger online gist card 3 different times. Each time I was given an error message that the purchase did not go through. I called several times and the company could not tell me why. I checked with my bank, which informed me that 2 transactions of $50 dollars were pending. I called back and again the company said they did not go through. I asked why payments are pending and why didn't the purchase go through. I could not get an answer. I also asked why is the purchase for 2 orders pending then. No answer. I asked did the recipient receive an email saying they have a card. No answer. 1. Why was I notified that all 3 did not go though? 2. Why do I have charges pending for 7 to 10 days???????? 3. What was sent to the recipient if anything?

I am now in a dilemma, I can…

I am writing to file a complaint against the Kroger located in Oakland, TN. Address 7625 US-64 38060. On several occasions, I have had pricing errors happen whenever I shop at this location. Even after we show a proof of the price, customer service ALWAYS questions us about the pricing as if we had any control over it. Each time the inconvenience occurs, they waste so much of our time waiting on them to triple check a price.

The last experience we had occurred today, December 12th 2022. This is by far the worst experience I've ever dealt with in any Kroger I've shopped at. It's frustrating and humiliating! Management was involved and even he contributed to the awful service we experienced.

I was trying to purchase some imitation crabmeat. They had a bright yellow sale tag, obviously…

Hi. I normally would never do this. The market place at hunters ridge has amazing employees and I shop there weekly and spend a minimum of $1000 a month there because I have a big family. I also hate pulling this too but I'm a hard working combat veteran with ethics.

There is an employee at this store who is just a despicable human being. I'll find out his name and respond. One evening I was there and he drove a scooter for the disabled right into the sliding door at one of the entrances and I witnessed the whole thing and it seemed to me and

my wife that he did it on purpose because he was laughing way too hard about it. On another occasion the lottery scratch off machine had an issue. I was right behind the man who I saw put 2 $20 bills into the machine.

This employee normally works…

On an emergency instruction concerning online hacking by Microsoft Corporation in 8/42022 I purchase 2 Target Gift Card with $500 denomination each. Kroger store activated the cards However, within couple hours, through the store manager situated at 15802 Cham[ion Forest, I discovered the products were empty with no money in them.

I requested him to return my $1000 in full. He refused but replaced them with 2 more gift cards. I adamantly refused fearing that same problem would occur. Accordingly to Target policy when the cards are UNSUED ands ACCOMPANIED with receipt of purchase the full $ 1000 should be refunded.

I spent numerous hours with this store and my bank with no favorable result. As to this date this issue is unresolved. This complaint is my lat effort before filing suit…

Are used to be a loyal bakers customer I never went anywhere else for years recently I have decided to go elsewhere. I won’t be coming back to Baker’s. Your prices have gone up so high that I can go to target and sometimes Hy-Vee and get things cheaper than I can at a Baker store Not to mention I’m tired of loading digital coupons for everything or if you want some thing on sale you have to buy five items or more to get the sale price or it’s buy three items and

at the particular Baker’s that I go to the people at the register are downright rude. They don’t even speak to you they never smile they never say anything, so you have definitely lost a loyal customer, and both of my children have said the same thing this is so sad .

On an emergency instruction concerning online hacking by Microsoft Corporation in 8/42022 I purchase 2 Target Gift Card with $500 denomination each. Kroger store activated the cards However, within couple hours, through the store manager situated at 15802 Cham[ion Forest, I discovered the products were empty with no money in them.

I requested him to return my $1000 in full. He refused but replaced them with 2 more gift cards. I adamantly refused fearing that same problem would occur. Accordingly to Target policy when the cards are UNSUED ands ACCOMPANIED with receipt of purchase the full $ 1000 should be refunded.

I spent numerous hours with this store and my bank with no favorable result. As to this date this issue is unresolved. This complaint is my lat effort before filing suit…

E Peoria Krogers Stopped to pick a few items and ended up with a cart full. Only lanes open was self check out. All self check out open with Several people waving to check out. Attempting to complete transaction scanner stopped responding attended comes over and proceeds to speak to me as it I was low class citizen.

It was like I was imposing on her. The scanner was asking how many heads of lettuce. I brought several like item and never asked how many . I am Scanning, bagging every item I do not have time to read what this screen is saying.

I preceded to tell her I am not on Krogers payroll. I get no discount in doing the job of a cashier. There were several Krogers employees standing around in self check out area. About the same time they decide to open 2 lanes.

In addition had so many…

It was the pharmacy department and they just were complaining about being short of staff was very rude to me as a customer who had nothing to do with their issues and just was treated very poorly and more like an inconvenience

I had redeemed points rewards points for burger. The system didn't recognize it. The manager named Nikki then accused me of already using it. Stated she would let everyone in the store know I already used it. She did override the burger.

But not before she thoroughly embarrassed and belittled me in front of customers. I shop at this store on a weekly basis and I am appalled at my experience today. I hope this doesn't happen to anyone else.

Terrible customer service... Employee stated that I should know how the computerized coupon system works and that she was sorry but she could not help me...I jokingly stated you should always make your customers happy...she stated...You have to be happy yourself..I can't help you with that...After I stayed again that I didn't realize how the coupon system worked she stated I will adjust it this time

Advertised cheap chicken wings and never called to give me a heads up about their mistake of accident on the behalf. I was charged for one price and 2 days later the order and price changed! Each time I had the same order and all 3 orders were now scammed for different prices.

They have robbed my bank. I asked for the to come back and pick the items up and they said no and would not offer assistance with the fraudulent price charges 2 days later with no notice.

After shopping for 1 1/2 hours at the Riverwalk Kroger in South Charleston, WV tonite: and spending another 1/2 hour scanning my $115 worth of groceries, I go to pay with my EBT card. When I tried to scan my card it said error.

I went and got the worker and explained my issue. He transferred me to his register and I saw the box pop up in his screen that said “to manually enter the # press OK” BUT he refused stating it’s their new policy.

He said the reason was they had been scammed before. Well I physically had my EBT card AND a valid ID that shows it’s my card so how could I be trying to scam?? I was embarrassed, I wasted 2+ hours AND had to pay my neighbor $20 for a ride to the store and had to come home with NO GROCERIES?!

And I am a good loyal customer.

Lose the rainbow heart on the apron.

On dec. 07,on dec. 9 find what Kroger did, call them they are aware of this mistake, went to store to get refund, cashier that made mistake and put in wrong amount. Told me management said I have to go to bank and get proof.

Talk to bank they said since Kroger use electronic checking they have no physical check to go by. I file a claim against Kroger for this. Kroger steals people money. 08.

I recently purchased 6 bottles of wine at my Fry's during a "buy 6 get 25% off" sale and the 25% discount was correctly credited at the register. But 3 bottles were of "Gnarly Head" wine which promised "$6 off when you buy 3". I later realized the $6 had not been credited so took my receipt today to the service desk. The person there, Laurel, argued (1) that the discount had been given (no, that was the 25% discount, not the additional $6), then (2) that it was a digital coupon (not true), and then (3) that she could do nothing about it. Her supervisor (I assume that is who it was) declined to get involved. I insisted, and showed Laurel the display in the liquor aisle that promised $6 off. She finally very reluctantly credited my card the $6 plus tax.

I am a loyal customer at Fry's in…

Kroger in Springfield, Tn. Stopped at Customer Service desk today (12/9/22). Lady with frown on her face and monotone voice, "May I help you"? After transaction, no thank you, come again. She could care less if I'm there. Continue with my shopping and at check-out, same reaction from cashier.

What the piss do you want, because that's what their face says. Bring on the robots, the ppl at customer service, the cashiers and management do not deserve jobs!

I was at the Kroger's in Monroe Ohio 45050 on Tuesday December 06,2022 to buy Shrimp. At the frozen foods area the attached sign was displayed. bag of shrimp reg. 99 each. 98 each. the Manager on duty told me that the shrimp is sold by the pound and the bag is two pounds. 99 each.

no where on the label does it state cost by weight. I know Kroger has the fine print on advertised newspaper ads that states not responsible for mis-prints; bit this is an in store label and I thought Kroger's has the "make it right" policy.

The manager of the Monroe store has the policy of want ever the register/computer states is what is going to be charged. NOT a happy customer. KrogerPlus card # 414427817576

I’ve been shopping at Kroger on Ireland Rd South Bend, In since 1995. The first complaint I had 12 yrs ago, was an employee having an affair with my husband, which ended in divorce. Today I stopped in to ask if there was a limit on purchasing cooked wings.

I saw the lady behind the Deli counter I ask her if I could ask her a question, she was walking toward another customer with an expression of not wanting to wait on me. I ask my question she said we don’t sell whole wings and no we don’t have a minimum.

and walked away talking to the customer about me. I walked to another employee to ask if she could help me, she said yes. I was going to place an order, until the other employee yelled to ask the employee if she needed some help, looking at me with an unfriendly face.

I said to her no…

most horrible place to go shopping or the pharmacy run fast way from this place i was in the line to get my medication they close the pharmacy and went home i had to go to the hospital to get my medication

While doing early morning shopping at store #191 a representative named Danny was very disrespectful and harassed me during my short shopping trip, and to top it off he tells me that I don’t have to shop there.