Kroger

Kroger in Allen Texas on Greenville. The manager Jonathan is completely disrespectful and unprofessional something need to be done about this man immediately the way he interacted with me in the store on 12/6 at 6pm Is inappropriate as a manager and unacceptable behavior for a store manager he’s very rude he doesn’t know who he’s messing with im going to go to extreme measures about this contact me please I want to express what my interaction was with this man

Am very concerned about the weekly newspaper insert to Montrose, CO Daily Press longer being included in delivered newspapers. Being forced to use electronic version of weekly deals is discrimination at its best for older adults who depend on a printed version of the Weekly Deals. As a lifetime City Market customer, shame on Kroger.

he continued to be rude!!! the next time he can take the little bit of stuff I did buy and stick it straight up his arrogant ass!! ill shop elsewhere

Good evening,

Complaint Order #1223337642323238802 I am writing you to advise you of my disappointment in the correspondence response received regarding the above order. This was a home delivery order that was supposed to be delivered on 12/02/2022 between 12:00-1:00 pm. My husband was at our home awaiting the delivery. I was not there. He contacted me at approximately 1:40 advising no one had arrived with the order. I then call your customer service number to ascertain what may have happened. I spoke with a representative (Chantal) who after being on hold advised the driver was stuck. She stated that the driver had one delivery before they would deliver to my address at 3:00 pm. At 4 p.m. I received an email stating my order had been canceled. This entire time my husband had been waiting…

Lines are ridiculously long. every single time I visit ANY store. I hesitate going in for one or two items when I know it’s gonna cost me at least a half hour to get in and out. Unacceptable, kroger. You’re winning the grocery game.

You should be a better shopping experience. You are understaffing your stores and Inconveniencing people every single day. Feels like I’m on the verge of an apocalyptic era. You can do better than this. Take care of your customers.

I enrolled in Kroger's BOOST membership on 11/10/22 because I take care of my 95 year old mother who has vascular dementia and getting our groceries delivered (free of charge, or so I thought) would make it easier on me to care for her and still be able to get groceries without having to leave the house.

On 11/11/22 Kroger withdrew the $59 fee from my checking account. I placed my first delivery order for 11/17/22. 95 delivery fee. 95. I was told they would post a $10 credit to my Kroger card instead. A couple of days go by and I received an email confirming the $10 credit and that I could use it in any way I needed, ie; online shopping, in store shopping, self-checkout, etc.

I tried to use the credit on 11/222/22 picking up a couple of last minute items for Thanksgiving in the store in…

I am having a problem with the Middletown Kroger pharmacy. The last two prescriptions I received did not have all my medications in the box.

First time 1/2 my estrogen patches were missing. This time I opened the box to find there were none in the box at all. I get them 3 months at a time and assume when they give them to me marked 1 of 3 , 2 of 3, and 3 of 3 that they are all there.

I’ve paid for this medication and want my medication.

On November 17 I ordered groceries on line for home delivery. Those groceries were never delivered. I have called twice about a refund. Each time I was told my refund was processing. I have still not received my refund. This is the second time this has happened. It is unacceptable.

I have been a loyal customer for many years. I will no longer be a Kroger customer.

I've gone to 2 Kroger stores in Little Rock, AR. To purchase pork chops the Kroger on Roosevelt RD. Had rotten chops. Went to Kroger on Markham St. They also had the same smelly rotten pork chops. Since I live right up the street from the Markham St.

I took them right back. They were very nice and compensated me. I'm letting you people know. This is a problem I've never had with Kroger stores. Maybe the pork products need to be recalled or checked. I'm 71 years old.

I had to ride those pork chops back to store withy windows rolled down. My name is Lorraine Kelly. The Colonel Glenn Kroger was shut down in a neighborhood that really needed the store there. I on many occasions have left my neighborhood to go to the Colonel Glenn Kroger.

Never had a problem like this. 00 for 3 pork chops. I…

2 registers open and both were backed up so far shoppers couldnt even get thru and meanwhile ya got 2 employees standing there watching the self checkout...what a joke!!! I pushed my buggy to the sude and walked out!!

I know it's petty but we use Krogers all the time. But today we bought butter with a coupon and they would not honor it. It was for 1 pack you had no single packs left so we bought a 2 pack.

This a sad thing with the cost of food now days. Guess we just might go to meijers where there stores are stocked and they give discounts no questions asked. Food is out of control but the big wigs get there cut.

We are on a fixed income

the last few times that i have visited your store it has been a terrible disappointment! friendly people, never a long line,good price on whatvi want ! but here lately that has changed. i was there on Thursday, 2 lines opened and people lined way back to check out. wrong answer!!

5 out of the 7 items rang up the wrong price! the young man watching over the self checkout was pleasant but not real helpful. i had to stand there with the other customers staring at me while he found someone to do price checks!!

come to find out 2 of the items a employee put the wrong signs on the product,so he wouldn't change those prices. i politely ask him to take thise items off. and he did with no problems. the other items he kindly changed the price.

it was just such a hassle. The sad part is this isnt…

Purchased yellow dye that is actually red. Just ruined my surprise for a sibling coming for a visit.

A medication that my 13 year old daughter is allergic to was filled. The allergy is clearly listed in her profile. The pharmacist lied and said she had contacted the doctor and that she was able to get the medication changed in which she did not.

One pharmacists and two pharmacy technicians failed the process.

I cannot access my online account. After spending over 1/2 hour in chat, (11/30/22) they said they would credit my account $15, for the inconvenience, which they did. While I was waiting for them, I opened another window and tried again, for about the twentieth time, so I told them I was finally able to sign in.

We thought the problem was resolved. But when I tried to access my account today (12/2/22) It's the same problem. I have been on the phone with customer service and have done everything they told me to do: Restart computer, sign on in an incognito window, and numerous other things and

the first guy seemed to be trying to help, but then his phone hung up, so that was about 20 minutes wasted. I called again and this guy seemed to be asleep and when he first answered he was speaking…

In the past I really like your donuts, especially the white cream filled bars with maple icing. , but it tasted like a day old donut, dry and with hardly any cream filling. Then I bought a donut at the Kroger on Madison Ave.

in Indpls in the afternoon. There were 3 donuts that looked the same: star shaped with white icing on a tray labeled "raspberry jelly filled" or something like that indicating raspberry jelly filling. I went to my car to eat the donut and after eating more than half, I gave up on finding any jelly in the donut.

I went back inside to the customer service desk, and told the lady the tray was labeled "jelly filled" but there is no jelly inside. " I told her I ate half the donut wondering when I was going to find the jelly, and after eating half, I determined there was…

Hello I am writing this in regards to whomever is in concern. As not only a loyal customer but someone who is trying to have someone contact them on an hire of employment status. I have tried which to no avail been able to personally speak with someone in management.

because of numerous emails showing need for employment at the Galveston,TX store and an in store advertisement for hiring. I went into the store after being hung up on the phone after being placed on a 15 minute hold. I have given my information to three different supervisors to still be met with not so professional experiences on all occasions.

During a time when employment is much needed to not get even an acknowledgment by email at the very least has given me the impression of a form of feeling discriminated against. If…

11/30/22 I attempted to return soured 1/2 gallon of milk to Kroger@ 11701 S Sam Houston Pkwy 77089, customer service person, Will . Will told me that I used 16 ounces of the milk and he would only give me 99 cent and I would have to find replacement milk for 99 cent.

When I asked for a manager a visiting lady appeared and said I had used 28 ozs. and refused to give a replacement; she then accused me of being difficult. Did she not care that I am a 74 year old diabetic and my blood sugar had dropped once I took my medicine upon thinking I was about to eat!.

I was getting dizzy after an hour of my meds. and no food. I was trying not to pass out in Kroger and have them call an ambulance. Never mind that my bowl of cereal and slice bananas that I had prepared to eat had ended up in the…

Kroger should be found guilty for contributing to the pain of this employee of theirs , who did suffer from bullying to the extent of him taking his own life over the harsh and cruel comments made by his immediate supervisor from his place of employment at that time in Milford.

Why did Kroger allow a manager such as he to ever be in charge, and have an important role as such, and never face any consequences for his unethical and unacceptable behavior towards those he supervised over . Well let me tell you Kroger has little to no concern for misbehavior as such. They simply disgard it, no matter the level of hurt others around become, Kroger higher ups , are not affected by the tolerance of unethical and harsh treatment of the authority positioned employee who has been known of such…

When I got in line for the register the light was on the cashier turned the light off there where no other registers open I had a full cart had to use the self cheek out. Then the bagger at the self check out was rude to my daughter when she went to help bag then he made a rude comment to me about my son this same bagger has done this every time I have seen him. This is at the Polaris Kroger I am a retired cashier from Kroger this is unacceptable behavior.

I filed a complaint Saturday explaining an incident that occurred at the Krogers Marketplace in Gahanna Ohio 43230. I was tring to get help for a customer in front of me that didn't know how to check out her vegetables I was directing me question to the cashier next to use hoping that he could call someone for help. he just ignored me.

" I said we have been waiting while the other line is almost gone. Ashley said if I don't like it get off her line. I said "I will be finishing what I m doing And. That you don't talk to customers that way.

I went to customer service to call the manager. She came while she was walking me our Ashley was sharing her incident with a of the cashiers down the line. " I said no I your customer. " The manager was walking Ashley to the office and I wS walking…

Your store at 1865 Walnut Avenue, Dalton, Georgia is suffering from a front end cashier shortage that must be repaired or I will change to another chain. Three times in 3 weeks I have had to stand in line for 6-7 or more larger orders ahead of me with only one cashier.

I refuse to do self check out. Its a disgrace.

The Krogers I shop is nasty! The produce are not good half of the products are brown an dry an nasty. The salads on the shelf are expired or getting ready to expire. The mangers don’t care I have told mangers about this so many times.

And they still don’t care… the food in the freezers are bad some times the freezers don’t work an the boxes are open with no food in them. It’s just nasty.

The Kroger on south 3rd street refused to let me speak with the pharmacy department and also hangs up on me when I ask. I am being passed and I am thinking about hiring a lawyer since Krogers is standing in between me and my health.

On checkout I was not fast enough with my Kroger card and kKoger coupons and the young clerk had my order processed out before I could use my card and said I couldn't use it. The young bagger was busy with another bagger and didn't help empty my cart even though it was obvious I am handicapped and could barely reach my groceries.

I went to the service desk using my riding cart and waited in line while the young bagger arrived and processed my correction on my bill without me saying a word, as he realized there had been a mistake made. 00 cash after recalculating my bill and I thanked him for his help.

I haven't seen the manager in the store for some time now and I only shop a couple of times in a month because of my handicap. I had no help unloading groceries in the car until a passerby…

com to participate in a survey. The website wanted me to put in an entry ID, which is on my receipt. It also asked me to put in the time I made my purchase. The website did not accept my entry ID, even though I know for a fact I put in the correct entry ID.

I put in the hour and minutes of the time of my purchase, which is also on my receipt. I didn’t put in the seconds of the time of my purchase because the seconds are not on my receipt, but the website insisted I put in the seconds.

You people need to make an improvement in the website or at least have the seconds out in on our receipt! What’s the point of putting in the seconds on a feedback survey, anyway?

I would give no stars if it was possible. I want to express the customer service at your Finneytown location especially the pharmacist has become trash, the cashiers at pharmacy are rude, lack urgency, and act as though the customers are disturbing them.

The automated RX refill is a joke because if there is an issue your not told about it till you go to get RX which by then is too late. When you do send out notifications on medicine you don’t even know what medicine they are referring to.

Also the managers let the cashiers get away with bad behavior as they act busy as hell behind the counter and never step up. I also want to inform you in the Finneytown neighborhood app there are a lot of people saying the same thing and looking for other pharmacies to switch too because of the rude…

I have used Kroger delivery service since covid started. I have went back threw the years of what each purchase Kroger charged my cc cards up front for groceries to be delivered almost 90% of the purchases want cheaper than what they charged my debit cards an not one time has Kroger refunded my money for each of these purchases .

in talking they owe me thousand or more just the last few weeks they owe me 120$ I am deaf an had my daughter to call about this they said there's nothing they can do.. This is my money they are taking from me an not refunding theoney owed . IA. Melissa Spicer

This is a long story but to minimize my frustration I'll get to the point. PLEASE train your managers better to not be so damn rude when someone's debit card, that's supposedly linked to my checking account even though Capito One claims that's not true, to not be a loud mouth when attempting to explain why my check was refused!

She stated I'm to call CMRTY Bank, when (in front of her I called the bank, there's plenty of money in my account! Someone committed fraud making my debit card not work so I ran home and returned for my groceries and I asked if it'd trigger another fraud alert.

Your manager just made it up as she went. Kroger is located on Barker Cypress and Tuckerton in Cypress TX 11/25/2022 at approximately 3pm.

My husband and I were shopping on 11/17/22. We walked into the store and two employees were playing around with a tennis like ball and hit me in my face while walking in the area. We called the next day to alert staff but nobody has contacted us or reach med back out to us regarding g the matter.

The incident was also captured on video.

Went to Columbus Ave, Springboro oh. location to fuel both of our cars. The pump recognized our Kroger rewards card, but would not accept either of our credit cards. I went to the attendant's site, he came out, reset the pump to no avail A customer at an adjacent pump was experiencing the same problem.

He suggested trying another pump with no success. My wife prepaid $75, we topped off both cars but unfortunately we used less than the prepaid amount. The attendant said they would credit the card , but after two days we have not received the credit.

We have over 400 Kroger fuel points, which would suggest we are frequent Kroger customers. We would appreciate your help.

I called in a complaint on Wednesday morning about the Kroger in Alvin, TX near Houston. I would like a follow up phone call about this incident please. Thank you! 832-483-9372

Hello I have shopped at Kroger for years and have never encountered a problem until yesterday day. I was at the store doing thanksgiving shopping (holland rd Kroger, Virginia Beach Va 23453). As expected the lines were very long which was not an issue it’s normal on holidays.

However, when I got to the front after waiting 20 mins in line. I see nothing is moving and the employees one names Colton and I don’t know the other young lady’s names but they both were beyond rude.

First of all I have worked customer service for years and that is not how u deal with customers. They are just laughing and joking and not telling nobody in the line what’s going on. So another 20 mins goes by and I have my child with me.

So I said very calmly What’s going on you guys have everyone in line and nobody…

I went to Kroger on 11/22/22 at 8465 Holcomb Bridge Rd, Johns Creek, Ga. My shopping was great, I was able to find everything I needed. I got into the checkout line behind an elderly caucasian couple and the cashier (Wanda) spoke to them and her interactions with them were friendly and respectful.

When I walked up to the register ( by the way I am African American and so is Wanda) Wanda dropped her head and closed her eyes for what seemed like a minute then she raised her head and looked at the two cases of water and said how many do you have?

She did not speak or say what she was asking about. I said good afternoon to you and how are you doing? She said I'm tired and she started ringing up my items and bagging them then throwing the bags on the counter.

There was a person behind me and…

My credit card was compromised. I had a delivery and the correct amount was charged on my card. 34 charge. Do you have a breach on your website?

On Monday eve. main, bexley ohio store. I checked out as the store was closing and encountered the new manager, "Niki" I asked how the digital coupons worked as my cashier was brand new and wasn't sure. She said the coupons wouldn't work for 24 hours.

I said that all the signage in the store on the items indicated that the savings were available immediately.

Also I had been "clipping" coupons on the app all thru the store. She then said it takes 15 minutes. I asked how to get the discount from my phone to the register, that I had never used digital coupons before.

She got very stressed said she was new and didn't know, and she had money she had to deal with, and rushed away from, me. (I was asking this for myself and another customer, btw. I drove the cart over to where she had walked…

Just wanted to say that when I see the commercial on food at Kroger is fresher than fresh I have to laugh as I don’t know how many times I’ve bought fruits or vegetables that I have thrown away because they are rotten when I open them. 00 and had eaten some when I pulled them apart and discovered they were moldy.

Food has gotten almost impossible to afford then to spend money on something that can’t be eaten, (shame on you Kroger)! I did return to store and they did replace them but that is not the point. I will consider shopping somewhere else in the future.

The Kroger store at 220 Tom Hill Blvd. Macon, GA. 31210 needs cleaning up on the outside of the store facing the North side Drive side of the it. The grass is filled with trash, big pieces of white paper thrown on the grass.

It looks very bad and looks like a slum. This is the second time I have seen the store dirty and an eye sore on North side of town__ which is known to be a nice clean area. Please clean up your store to help it look good. Thanks. Ms VELMA Feagin

I went through the checkout Thursday 11/17/23 at Kroger 9741 Dixie Highway Clarkston MI 48348 and a Kroger employee black woman running a checkout lane was nice enough to allow me to go back into the store to select an item I forgot. But her manner was so militant that I felt like I was dealing with a Russian Army General as if I was a Ukrainian which I am not.

It was very disconcerting being spoken to like I was some sort of guilty party of committing some horrific crime, of which I have certainly not done. What is her deal being so extremely stern with her customers? Maybe she needs to be sent to a psychologist for evaluation and counseling.

She just might end up hurting herself or someone. Thank you!

I used the self-checkout (CHEC 503) and wanted $20 back. There were attendants standing right next to me. I gathered my purchases and took my receipt but failed to remember the $20 for change. My car was just outside the doorway so I was not gone longer than two minutes.

When I returned to see of the attendants had taken the $20, there were not any attendants in sight but a gentleman was at the same checkout location. Because there were no attendants, I couldn't just accuse the gentleman of taking my 20 since the attendants might have had it instead.

I waited five minutes for ANY attendant to show up. By then, the gentleman was gone. ) and returned another five minutes later to tell me that the camera, indeed, caught the gentleman taking my money and that there was nothing that they…

The lines are horrible, the store is a mess, the pharmacy is behind with long lines. I wish Publix would come to Memphis.

I'm disappointed by a few things. I've shopped Prescott Valley Frys for10 years. Before that I used King Sooper in Denver Colo. since 1976. All prescriptions n groceries. It's been very convenient. But the last 2 yrs your supply is horrible. Of course Covid is to blame there. But since then you can't keep things on the shelf. I bought your brand of Vitamin Water. Loved the flavors n price. It got to be you couldn't keep it on shelves. Finally discontinued! I drank your brand instead of soda. Helped me a lot!!!! Now Vitamin Water is hard to get with empty shelves. And higher price!! IF you have a good seller I'd stock up n give Customers what they want!! And make money!!! Not enough to keep it in stock.? You may get 2 loads a week but it's not working! Very disappointed.

PHARMACY. It's…

I have done business with Kroger for years, food, Rx and gas. 08. My check was denied by Certefy. I called them at the store and was uncomfortable giving them, my check ID, Drivers License number, and reference number on the receipt.

They cannot tell me why my check was denied except a risk factor but they don’t know what it is. They will send me a letter within 60 days, well that’s no help. The only help they offered is to not go to Kroger and go to another grocery store.

I am 72 years old and live on $2000 a month, I have plenty of money to cover this. I am buying food for me, another family with 2 children that has no money at this time and was so excited because I was bring them food, fruit and pizza, they are so disappointed.

I’m afraid to go elsewhere, because I’m afraid it will…

Boa Smith at the Madison indiana kroger Is mean to customers and employees and if he doesn't get his way he will fire anyone for nothing and make up a reason they are being fired for

I have been a repeat customer at this fred myer location for a number of years. Yesterday nov 15 2022 9 am I was checking out with three bags of groceries. The checkout person- lady- left my bags on the counter for me to left into my cart.

Rather than help me she continued to check out the next customer in line, now mixing my purchases (that were not completely bagged) with that customer. The bags were very heavy and I had to strain myself to lift them into my cart.

The next morning I woke up with a sore neck from the straining the previous day at fred myer. Most times I check out the cashiers place my empty bags in the cart, then fill them, all to avoid any lifting.

Apparently this cashier is imploying the new policy for fred myer and the customer service for seniors. This cashier…

Grocery pickup is joke. Orders are often 30 to 45 minutes late. The service is horrible. I just saw customers who arrived after me get served before me.

I’m very disturbed about the poor lighting in the parking lot of Kroger on Hoover Rd. in Grove City, Ohio. Buckeye Grove Shopping Center. It’s always been bad but I was there last night and it is pitch black in areas and very dim on other areas.

Someone needs to be concerned about the customer and employee safety in this parking lot. For years I have thought it was dimly lit, but it is beyond ridiculous now. Not sure if Kroger is responsible or the owner of the plaza, whoever that is.

Tonight I filed complaints with Kroger, the owner of the property (I think) and the Grove City Chamber of Commerce. I support several of the businesses in this plaza, there are alot of customers and employees and I can’t understand why the responsible party hasn’t proactively improved the parking lot…

Everytime myself or friends come in there they profile us they watch and follow us around come and stand over us check out but for some reason they pick with me more then then search my bags and when they see I’m not stealing I still don’t get I’m sorry instead I was told I couldn’t come back or I would go to jail

Went in to pick up a prescription last Tue around 11 o’clock the line was longer than usual and did not move for over 6 min. after I stepped in line. I did not see anyone who usually works there?

It seemed like everyone working was new without training? It was the longest line I have seen waiting when I finally received my refill and left the store.

Downloaded 5Xfuel points digital coupon for Veterans Day but did not receive the 5X fuel points on my grocery purchase on that day. FREMONT, OHIO Store customer service center gave me the 1-800-krogers phone number to call . That Rep, when I finally got to speak with a real person, said that the Fremont ,Ohio store was not a store honoring the coupon.

I was on the phone a total of 47 minutes with the 800-krogers number from start to finish, and was finally given the 5X fuel points on my fuel points account. What a hassle! And WASTE of MY TIME !