LA Fitness

Christian, at the LA fitness of Higley and Elliot basically scammed me. He called me up because I came in once on a guest pass and asked if I wanted to join because of a special of $1 and then pay the monthly fee. I directly asked him if I'd be lying the $1 and then $39 per month and he said yes, then they pulled $180 from my account because he "forgot" to mention the initiation fee and then when I noticed 8 days later all they said was sorry. I have been robbed and want my money back!

Member Status Active Account Information Username:zwbell Password:Change Password Member Key Tag:QR2S1EQXXV5 Member Since:1/1/2023

The trainer Erisema Delgado from La Fitness on West 49th Street, tried to sell me a false training plan, (without a contract) she suggested that I pay her and she trained me in the afternoon, in another gym, she told me that I should pay for a membership in another gym and she trained me there for the same price!

My complaint is about your inferior security cameras at LA Fitness on Road to Six Flags in north Arlington. OnFriday, January 6, my work van was robbed while in the lot and all of my plumbing tools, valued at over $15,000, were stolen.

My van had an alarm, locks and blacked out windows. The police made a report, but could not get any identifying information from your inferior cameras. They couldn’t even tell what kind of car it was, just a guess. Pretty pathetic.

I now have found out that lot is a high theft area. It would be nice if LA Fitness took more of an effort to protect their customers.

I’ve been coming to the location at Barker Cypress, Cypress Texas for over 7 years. Before COVID, the equipment started going down hill. They’re still to date, 01/09/2023 more broken that fictional. I’ve complained to the management locally. They do not acknowledge my complaints.

Many of the long time morning crew are leaving for CRUNCH!

Management from LA Fitness in Hollywood, FL is doing a very bad job. I was told that the member is not allow to be at the Hollywood, FL due to a threat made to me. Already made police report. Management Joel can't do anything.

The individual came to the gym and had used profanity against the member of La fitness after advising him not to come to this location as per management. Again, management didn't do nothing, but bring problems. Reach out to corporate and spoke with Juan, not very helpful and customer service very poor

Sauna has been broke and down to 120 degrees when it should be 180. It has been this way for months and we are told nothing is wrong everyone is going to the YMCA around the corner.

Having a problem with a worker And the location not doing about it.

There are 20 television sets in front of treadmills. All have been switched to news or sports. HGTV is gone as well as Food Network, and classic old movies. I am a 66 year old female and I would walk for 1 hour a day enjoying a program from one of these stations.

Are you assuming that only men use the treadmills?

I been trying to cancel and get a refund of my deposit for a personal trainer since 12/6. I initially signed up on 12/1 but then got news over that weekend which impacted my schedule hence why I wanted to cancel the personal trainer.

I have not been given the help I expected as a customer, I physically went into the gym 4 times and was unsuccessful in talking to the head trainer as she wasn’t in until my 4th attempt. She then proceeded to tell me I had to buy my way out of the contract because it’s been a month.

I explained to her I sent emails and never got a response, I made phone calls where my info was taking and I didn’t get a return call. I understand that schedules don’t always line up and I can only come in when my schedule allows me to.

When I signed up with LA Fitness I was…

The GM was super rude and intimidating to me. He is only 20 years and had no respect for me. He treated me like I was bagging him for services. I dont lime to go to that location anymore. He takes too many breaks and ignore concerns.

I brought new customers that he treated bad to a point they decided to go to planet fitness instead. Please do something.

I have reported a claim against LA Fitness as of 12/26/2022 . I have called the membership relations team yesterday on12/26/2022 at 3:05 pm CST spoke to Emma at Customer Service explaining the URGENCY OF MY CALL and what had happen at the club on 12/24/2022 .

Ms Emma said she would routed me to Human Resources, after I called that HR department that person Alicia said you need to call Member Customer Service , again I called and reached out to Emma at that department and she said she would contact that District Operations Manager and that person name was Donald , who was support to get an urgent message to call me right away , that was yesterday at 3:18pm CST, that person never did .

I again called today and asked for Cust Serv. person Emma , however she was not available when I called at…

I issue concern and a sort of complaint on chemical(disinfectant) at La Fitness located, Michelle, Irvine. 5 years ago, even water quality of Spa & Swimming pool was not satisfactory with members, it was acceptable and did not make members' skin problem.

Since you hired new cleaner, I guess he is hispanic waring blue uniform, he pour chemical into spa and swimming pool too much every two days. It is causing itchy skin and skin rash of members especially for women. Several times, I and my wife reported this subject to receptionist and sometimes your manager sitting behind receptionist.

But it has not been fixed. So, I kindly ask you to check if quantity of chemical used for Spa & Swimming pool is appropriate amount legally permitted.

Also I would like to point cleaner's attitude to…

The below situation happened to me on November 7, 2022: I also posted a similar post on google and filed a complaint with the BBB for Esporta Fitness 1088 W. Poplar Ave Collierville, TN 38017 901-610-4176. I never heard back from LA Fitness corporate office, 3161 Michelson Drive Suite 600 Irvine, CA 92612 for a resolution.

Stephanie is still working at Esporta Collierville. A week after she filmed me with her cell phone. And threatened to call the police on me. Stephanie should have been sent home immediately after what she did to me. As this situation was being investigated. Stephanie needs to be fired. Along with Laura, the operations manager. The district manager, Brittaney Mcgrew needs to be fired too. Brittaney knows these two employees have harassed and bullied me. Brittaney has…

Manager in Secaucus is very rude she talks really bad to pool is very cold bathroom are not clean and the Zumba instructor is dancing with him self stuff talk very rude i’ll cancel my membership.

I go to the gym in Ocoee, Florida for a few years now. Today, I was at the gym and was asked by a woman to move from the area I was working out at because she said she has group workout there.

She said I can work out on the blue mat or somewhere else. What the hell, I’m not a child to be asked to leave an area to workout somewhere else as I’m paying like everyone else. Why was the area not corded off with a sign that 5 PM that area is needed for this group.

If I had known I would have done that area workout first. It’s the small issues that turn in big problems. I go to this gym because it’s close to my home and the staff members are very nice. I don’t know the person who asked me to move but I think she’s a trainer.

I have been a member since the beginning and they have always had a problem with the jaquezza. It Has been over a month and still broken.

Locations address: 4400 Roswell Road, Suite 126 Mareitta, GA 30062 The arobic room has problems with the mirrors on the wall for many months now, Part of the room has been closed. And it looks like the management has no intention to fix it. It’s been several months now. No employees at this location know when the room will be fixed. Please do something about it. The equipments in this location also look old, break all the time, maybe need an upgrade as well.

Hope the management open an investigation and make the necessary corrections quickly.

Thank for your assistance.

With two personal visits to cancel LA fitness they are still deducting fees. I have never signed a contract. I have never worked out there. I have been paying for almost 2 years. k

I am still receiving charges from LA Fitness Blanding Blvd. Orange park Florida 32244. On my Citi credit card. I have made several visits in person ( I was told you switched management) but you would handle my problems, trying to cancel my membership.

I signed up with one of my customers Frank, I understand he is one of your officers. I have been paying for a membership for over two years without ever working out in the building. This started out just wanting to cancel I never asked for ANYTHING.

since asking in person, I still get new bills. 00 Let's hope.

In August a membership and personal trainer program was signed up for at the a Fort Myers Gulf Stream center location. All payments were paid on time. As a result of hurricane Ian my son was forced to relocate, limited housing in Fort Myers and his job provided him a position elsewhere in the state. The closet Lafitness is 45 minute one way. So my son asked LaFitness to cancel his contract as not due to his fault but due to a Natural disaster he had to relocate. Lafitness refused and made him pay $585 to cancel his contract. Lafitness has no compassion for someone who was effected by a natural disaster. He was paid up to date.

LaFitness is a terrible non compassionate company, all they cared about was getting their piece of money. Plus when the local club was contacted “Dominic” said was…

The radio is blaster with annoting 1970s music. Everyone has to keep their headphones on to stay sane. It sucks, if there was another club.nearby, i would never ever visit this one in Highland village texas.

Complaint about la fitness at1925 N Military Trl, West Palm Beach, FL 33409 Spa pool always closed. Every time swim pool closed now the worse the showers has no hot water. No toilet paper. I'll have to clean my ass with my hands?

People complaint but manager don't do anything to fix up. I always go boyton beach Wellington and lake palm they ar great but this one its horroble someone had to fix thos gym

I paid for a personal trainer and signed up while they read what I was signing without them showing me what I was really signing. I was burned.

I was told $240 x 2 for six sessions. What I signed was $240 x 6. One 20-minute session per week for six weeks.

I refuse to pay for the remaining three payments and joined Planet Fitness because of this. I've been receiving nasty phone calls and unprofessional voicemails from these employees with LA Fitness.

Don't sign anything unless they physically show you what you signing; again, I was burned. Even their website clearly shows $240.00 per month for personal trainer 20-minute sessions.

I had six (6) 20-minute sessions, and I'm being charged $1,440.00 or greater.

Sincerely, Howard Venuto

LA Fitness at 9603 Westheimer Rd, Houston, TX 77063

Greetings,

The purpose of this email is to address some safety and health concerns at the LA Fitness club located in Conyers, GA (1618 Hwy 138 SE, Conyers GA 30013). Just for a background, I’ve been a member of this club since it opened in Conyers and my family was very excited about joining. Our happiness about the cleanliness, affordability and accessibility last no more than three years.

The quality of service has been in decline since then. Why and what happened or what is happening? Equipment is dated, dusty and grimey; men restroom is nasty, the sauna is a health and safety hazard with broken bench, stained walls and cracked floor. The carpet is dirty and ripped which is of course dangerous. The tiles in the shower are all stained and moldy. The shower curtains are in awful…

Lately the LA fitness that I use felt that it wasn't important to stock paper towels in the bathrooms. They run out of paper towels at least once a week and when the staff is informed they have to apologize and I was told that they are aware of the situation but

they can't do anything to fix ir because the owner has told them to cut back on ordering the paper towels. I was told they suggested to the owner to get paperless hand dryers but the owner refused the idea and just told them to deal with it.

My son lived in Fort Myers Fl and was effected by Hurricane Ian and had to relocate out of the area due to lack of housing. His employer stepped up and got him a job in the Vero Beach area.

The closest LaFitness is approximately 45 minutes away. My son was paid to date for his membership / personal training. He had requested they cancel his membership and told he had a contract and had to pay, it didn’t matter that he was forced by a natural disaster out of his control to pay.

He had to pay $585 to get out of contract with a joke of a company that couldn’t assist a victim of one of the worst Natural disasters in history to hit Fl. What a shame, corporate leaders who were contacted from CEO, CIO AND EX.

VP THAT DIDNT EVEN RESPOND. AND LOCAL MANAGEMENT “Dominic” told me to F… off when he…

Complain about a new personal trainer that recently take over the position in (13060 Worth Ave, Woodbridge, VA 22192) personal trainer Darrien He is very unprofessional with having a negative attitude that really damage the reputation of LAfitness I have been a member in LA fitness for 5 years though equipments always having issue but today a personal trainer abuse me by showing his bad attitude in in front of all and there are people that have complain about this trainer He’s very rude and unskillful person , he present LA fitness in to negative face , he didn’t show any respect and

abuse me for not doing a proper deadlift thought I never ask him anything I in behave of 5 people want him to be advice or shift to other location LA is stand on members if there isn’t members there is no…

LA fitness Mary Brickell worse gym because before pandemic the time gym close was 11pm never more come back to normal now is 10pm forever and don’t make se vê it’s only there! The ppl work to front desk have no education and want close before 10pm So come back to normal hour and close 11pm because we pay for that like all LA fitness in Miami!

Disgusting how long equipment is broken. No excuse for it. Paper towels hardly filled in bathroom. Plates left all over, no policing. Many of us are thinking of changing gyms.

My name is Robert Josef Aguilar. My phone number is 559-790-6959. I'm filing this complaint because I have been trying to cancel my personal training sessions at the Beverly Hills gym since August 2022. My trainer Tony got into a car accident, and I was having trouble finding a replacement that could work within my hours of availability.

But I was losing out on a lot of sessions because of the staff could not find any trainers with availability. I was also having some personal financial issues that I needed to address and I knew I needed to cancel my personal training sessions.

I spoke to Kat and she said it wouldn't be an issue and she would take care of it. A month went by and I seen a charge to my account. I spoke to staff and it seemed nothing had been done to cancel my sessions.

I…

I went in to do an interview, I had come from a couple of previous interviews for a Personal Trainer positions, I was wearing sweats as this is what the other companies requested. When I got in to do the interview, mind you early, the Employee James that was to interview me was rude about wearing sweats to the interview for a personal trainer position.

Basically looking down on me as if I wasn't there to do the job of someone in the physical fitness area. I did not need to be humiliated or looked down on if you are going to do the job of a physical trainer you dress like one, I am not going to do training in a suit and tie.

No reason to be rude and crass about that.

worst gym for everything. Bad customer services and the employees/staff humiliated, rude, unprofessional and treated interviewees bad by criticizing them. James Tyree at the Downey location thinks he's the best when he was late for the appointment and humiliated the interviewee in front of others.

The interviewee was professional and did not answer back. This bring the gym to a bad reputation.

Michelle she's not professional plus this gmy always duty they don't have anything nice here I cancel my membership here because this manager always insulting me and she is not a good person I have my membership with this gmy for 3 years and I cancel today because this manager that's not like me she has problems with all the people that work for this gmy and this is why they all ways have new people and the new people are not frienly at all I give this gmy 00000 stars for not beam professional at all

We wanted to cancel our membership with LA fitness and reached out to them multiple times. The LA fitness staff first said you have to come to the Gym to cancel the membership. We went to LA fitness on Saturday and than they said we need to come only on weekday from 8-5(utter poor policy).

We both work and took time off and went to GYM to cancel our membership. When we reached they still did not cancel and filled some form for us. We waited for them to cancel and refund the money. Today I called to follow up and now they are saying we will not refund the money.

Only way to get the refund is we have to be disabled or away from this location. So per LA fitness dictatorship we cannot join any other GYM, very close to our place and only possible to get refund if we have some health…

For months now a ton of equipment has been broken and not usable for my needs. I complained to the front desk and they just had excuse after excuse. Today I was charged my yearly fee for maintenance of these machines, but it seems like it’s being taken for nothing at this point.

Complain about the new manager location Huntington Beach California,sea cliff plaza,. Name I thing is Roy if’s I spell correct, Every day this guy harms me I’m member for many years I don’t have any issues,but this mean every day tell me what to do.

I don’t know what is going isn’t s sick,I don’t know. Example:Yesterday 10/5/2022 ask me about time I spent at pool. ,but tell my how much time to stay at pool and many more

total lack of customer service. Everytime I go to the gym, something is always out of service. I go to renew my membership at gym at 9:30A and no one there that can renew my membership. Call another gym and the same thing.

No one in management there works there anymore. This is rediculous. Called two different corporate numbers before getting a hold of someone and they hung up on me. Called back again and finally got a hold of someone who can and finally renew my membership.

It's like no one that works there gives a flying fuck if anybody renews their membership. This may be the last time I renew with such terrible service. Good riddens. Hope the company goes belly up.

Mens locker room filthy most of the time. No one ever checks it out. Same for the showers, very bad.

Hi Good Morning,

I'm writing this complaint because this is the second time encountering the same rude fitness instructor! I scheduled my complimentary fitness assessment, the first time he was 20+mins late therefore, I refused because of his arrogant attitude and lack of respect for my time. Today I was rescheduled for the assessment and AGAIN he was late, no apology for my time wasted and the SAME arrogant attitude!! I NEVER want to interact, schedule an appointment with, or see Nick again! His professionalism is nonexistent, his attitude and demeanor are just HORRIBLE! He sucks as a person and should not be interacting with individuals that are coming here for a service to better themselves. He has NO idea what it takes for some of us to make it here! Seriously considering cancelling…

I attend LA Fitness Signature Club in Lawrence New York. I pay for a personal trainer 2x's per week for 9 months. My friend who encouraged me to cancel my other membership with my previous gym and join her at LA fitness does personal training 3x's per week.

Between the both of us we pay MONTHLY $847 JUST FOR PERSONAL TRAINING. The Fitness Director who signed us up Darren soon left after he signed us up. He was friendly, respectful, and would say good morning! His replacement looks you dead in your face and won't even say good morning.

But that is not the reason for my complaint. The training area where the personal training takes place is DISGUSTING!!!!!! There is a closed private section that is marked HITT that is private, separate, filled with machines in there and from the time I…

Thanks so much for answering my request to clean showers and install the clock at the Panola Road location in Stonecrest Georgia outstanding job thank you so much

I have complained to your front desk and "managers" numerous times about the filthy and unclean men's locker room. Floors are filthy with waste that has been there for weeks. The urinals are filthy and unclean. The Infra red heating room is disgusting with benches that are black with filth and mold in the heating coils..

I have walked around with two managers and they have assured me the these problems would be addressed. But the filth is getting worse. The workout are seems to be fine because most of the members take care and clean the equipment.

This 'Signature" club is supposed to be a showcase for LA fitness, but sadly it is NOT. Do I have to contact the health department and report this club?. I hope not. This is not rocket science to keep the locker room clean. Les Medall

LA Fitness gym here on Staten Island currently: has no paper towels in either locker room and throughout the gym except for a single dispenser; grips on machines that need repair (for months); grips completely missing from the pull up station; two steppers out of service (for almost two month); mats that are worn through to the concrete floor (for over a year); machines that squeak; machines that need belts/cables adjusted. The gym has been sorely neglected for quite some time.

It is my hope that LA Fitness takes some of the membership money that they make (there's 4 gyms here on Staten Island, NY) and put it back into the business.

More than 10 machines out of service for over a month now (from weight lifting to cardio equipment). Ever since I've been going to this gym (a few years), machines out of service, which pile up, take months to get fixed. Otherwise, the gym isn't bad, but with so many machines not workable, I'd think the rush times would be a nightmare (I work out anytime from 6am to 9am, weekdays, usually).

Called planet fitness on 9/12/2022 at 10AM asking if they had my swim trunks. The woman on the phone said yes, and I asked if I could come in the next day to pick them up, she said it's fine. As I came the next day, the front desk employee told me that the clothes were removed the previous night. I talked to the manager about the situation, he seemed completely unbothered and apathetic.

779 NW Council Dr, Gresham, OR 97030

To: Whom It May Concern LA Fitness Customer Service Date: Sept. 12, 2022 Re: Escondido manager Melissa Dummer

In conversation with club manager Melissa Dummer, I asked why pool rules were not posted to avoid members violating accepted procedure. Melissa replied, “It's up to corporate. It's NOT my job.'' To follow up, I asked Melissa if she ever has suggested the idea or might do so, and she replied, “It's NOT my job to make suggestions to corporate.'' Club trainer William witnessed the conversation. He said he saw an argument between two parties. When asked if Melissa did anything to defuse the argument, he could NOT say that she did. Matters infrared after another member tried to force himself into the occupied narrow middle lane. The lady occupant indicated that the lane was meant for…

DO NOT REPAIR ANYTHING CELING LEAKING MACHINES BROKWN RUDE STAFF SLOW SERVICE NOT ENOUGH MACHINED

I have been trying to cancel my LA Fitness Personal training account since May 2022. I have sent two letters from my Doctor to say that I am not able to engage in physical activities. I was told that the letter has to say within three months.

I again sent another letter, No one has contacted me to explain. Today I called and was told in the medical clause it has to say in excess of three months. This was not explained to me when I first signed up and I am now asking a copy of that medical clause and I was told I can't receive a copy but it can be read to me. This is so unacceptable.

LA is not making it clear when signing up people for personal trying. I am requesting me Personal Trying Account be closed. com or 781/414/0099.

There's algae in the Sun there's algae in the hot tub there's algae in the shower we have no clocks in the facility otherwise it's good this is at the Panola Road location in Lithonia Georgia

So I try to check into a gym I've been going to since 2020, and this employee who noticed who I was decided to give me attitude for a comment I made about her check in policy. She gives every person who enters the establishment a very nasty attitude and acts extremely entitled when I was trying to check in this week and last week at the same gym.....

I thought the first time was her just having a bad day, but when it happened again this time one week later exactly I noticed it definitely wasn't a coincidence. These occurrences happened on Sept 3rd Sat and Sept 10th Sat, employee named " Kate " is well awful she is very rude, belligerent, and non-welcoming.

This week also, on Sept. 10th she decided to bring her friend down to try to I guess intimidate me when I politely asked her to stop…