LA Fitness

While I was about to leave the Lawrence New York LA fitness there is a machine that has been out of use for long over a month possibly two months so I went to a Mr. Steven Goldstein to tell him about the problem. Mr.

Goldstein didn’t look at me and said to me that he is off the clock and ignored me. I then said to him I am only asking that the machine be repaired in a timely fashion to which he answered me do you want me to get up and fix it now myself sarcastically.

The story here much worse to where mr goldstein told me that if he didn’t work there he would “kick my ass”. I’m expecting a call as soon as possible before legal action is taken. I can be reached at 9176479593. This matter Is urgent. I don’t feel safe.

After being a member for a few months- my phone broke and I did not have my app- when we arrived at the Yonkers LA Fitness the girl asked for my number- my husband signed us up and she request my id- despite the fact that they had my picture in the system- when I told her that I did not have my id she stated that without the id I can not go in.

When we requested to speak to someone higher she stated that nobody higher was there at this time. The other girl that was sitting next to her who also had a bad attitude- seen us many times and just had this very unattractive face.

When we stated ok then cancel both accounts- they stated to call or come in tomorrow and cancel the account- basically with the attitude and of course no care about the business- they are ready to loose customers just…

Alert! LA fitness Whitby deserves zero star for their poor management and staffs. Please don’t go for the trainer here. They don’t take any accountability and responsibility to assign you trainers if your trainer leaves. 5 months. Now LA fitness staff has not assigned new trainer since a month.

In addition, they don’t give any higher management contact to resolve this issue. They give false commitment and charge your credit card for nothing. Please contact me on 6472730967 for more information.

LA Fitness in Ridgehill NY. , is falling apart. SAD for Us members who pay our monthly dues. Equipment has missing parts (Pins etc ). Many broken machines in need of repair for months. Is there Any Corporate Employees aware of this.

Can anybody look into these matters ? CORPORATE needs to get on top of these issues.

I Cancel my membership bc i was not using it n was being charge Multiple times . So i go in person found out it was a membership for my brother being charged when i canceled about 2 years ago .

I went again in person so they can cancel that membership. Sign some paper . And they keep CHARING ME ! Soni want my money back .

This is the second complaint I have made on this issue. Our secure lockbox at the Greenbelt location in Greenbelt MD. Been over 2 months.

Our gym is falling apart. We have many machines broker, wallpaper coming off the wall, and carpet torn and frayed. Sad. This USED to be the best gym in the area prior to being bought by LA Fitness. NOW, this is the second complaint concerning out key lock boxes near the front desk. Management in the gym has attempted to get this fixed. This problems is a CORP level problem. Fix our gym. That lockbox has been down now for about 2 months. We have leg machines down for a month and half now. We have the most outdated equipment of any gym in the area and you NEED TO DO UPDATES please!!!

There is NO reason that lock box has not been fixed. The members needs…

I signed up for personal training at Brampton LA Fitness in Canada. When signing up the manager told me I can cancel it any time and not to worry about paying the fees or the cancellation process. After a day or two I had acute back pain and even got a doctors note for proof and showed it to LA Fitness but they still wouldnt cancell my membership and

would continue to charge monthly upto $2000 cad and saying that I would have to buy the sessions out totalling about $6000 cad. This is really such a scam and poor customer service experience by LA Fitness, would not recommend their personal training program or even their gym membership.

They are still charging my card over the course of months. Worst gym ever.

The sauna in the womens restroom is down as well as the hot tub. No one gives a crap to fix it.

State Road 135 location in Greenwood IN

My complaint is with the LA Fitness in Bridgeville, Pennsylvania. The person responsible for opening the establishment on Sunday mornings at 8am (the proper opening time) has had a nasty habit of not showing up on time to open up the gym.

THIS HAS TO STOP IMMEDIATELY!!!! I don’t get to the gym as often as I like anymore due to taking care of two elderly declining parents, and when I do go, it’s early on the weekend mornings. Under these circumstances, I do not have the time to wait around for irresponsible employees that don’t do their job.

Please see to it that whomever is supposed to open the gym at 8am on the weekends is told of this, and if they don’t get it, they should be replaced. Thank you.

Operations manager at the seminole center Florida location needs customer relations re tooling. He was unbelievably rude and put a upon to do his job. He was argumentative from the get go.

Furthermore, other employees warned me about his lack of professionalism prior, apologizing ahead of time for it since they were not able to assist. When staff warns clients that’s a huge issue. Please address it

Basketball courts closed constantly, equipment takes forever to fix,place is nasty as hell,unreal.

This Gym ls the worst classes are so outdated and not much of choices . They have hidden charges which they do not disclose to you until you look at your bank account. They never told me I can cancel my membership at any time since I was on a month to month contract and they just charged me an annual membership that I never agreed to and cant get reimburse since I had to cancel 5 days before.

I never received an email or phone call about me re-newing but yet I get marketing calls from the employees all the time. They even try to con me into personal training for a ridiculous amount. Which for an hour training i was really getting 30 minutes because they post my work out on a board to follow on my own for 30 minutes and talk about my diet .

I gave them a star because there are no minus…

Why u don't stand up and take a look by your self.

The gym use to be a place when I got a good exoeriece,but in time they got lazy and nowadays the place is dirty, specially on weekends, it looks like you guys need to hire someone to take care about the place, because management works mon-fry and , I don't know, it feels like the employees only care about complete them hours and comeback home..sad, sad...I quit after 15 yesrs, I won't back.

Over three weeks ago I was signed up for a monthly membership by Christopher H. I informed him I have kids, gave ages and said I want the family to all go, he said no problem, got me signed up told me how it works. Everything was fine.

If you look at my 1st day I actually went u can see. The second time I went Christopher was not there I walked over to the locker on the way to put keys in and stuff and my son was at front desk that is twice the size of me lol and

looked pretty upset cause I know my kid and my fiance also was upset I said what is going on and the front desk girl was being rude and said he isn't 13 and I informed her his bday is tomorrow and Chris said we can work out we are good to go she said with a big attitude no he won't and then the assistant manager standing next to…

Lafitness Laurel,Maryland. The "marketing manager" name John refused to redeem our guess pass. He threatened to call the Police after I took a picture of the gym. I have come to this gym for more than 10 years and I never face a worse encounter.

The gym in Matteson Illinois is a disaster. Members working out without shirts on. No one puts weights back. They use 5 sets of dumbbells and juleave them there. Stack weights on machines and do not clean them off. The gym is filthy and the locker room is very disgusting and stinks.

Members use the gym as there own personal training gym. The management does NOTHING. They never leave the office area. Zero club pride by the staff. It could be a great gym however it is horrible.

Too many aqua fit classes.

I am a Zumba instructor I do my work out and my practice at this gym and there is very racists people who do not like music especially in Spanish I am Spanish also, Zumba is Spanish world wide since I enter this fitness they hacked my speaker by not letting me in to do my clases also they put my music low that way I do not do my classes which I feel very discriminated this people doing this to me.

I spoke with the manager and nobody have a control on this situation i am also a member we there and I paid money monthly to work out.

Also, the salon were you do Zumba,yoga and more is only for dance entertainment is not for weight and more this people from weight they come inside and complaint about my class is too loud the salon is only for dance , yoga and more is not for weight and this…

I stopped using the LA fitness awhile ago. They collected the member fee and monthly fee from my credit card so i decided to cancel my membership. 21-Jul-22, I stopped to LA Fitness Troy, MI to cancel my membership. I was told to come next day.

Nobody was available to cancel my membership. 22-Jul-22, I stopped again and this time I was able to speak with some representative. She told my membership will be canceled and I should received a cancelation email shortly. 29-Jul-22 I didn't received any cancelation email so i called them back.

After i was on hold fo awhile transfer few times I was told that she forgot to send it to the manager but she will do it and I do not need to come in again to speak with a representative or managers. The account is already flag for cancelation.

31-Jul-31…

The womens sauna has been down at the location on Slaughter Lane in Austin. TX. for several months. It has a sign up saying once a part comes in, it should be fixed within 3 weeks. Well, it has been way longer than 3 weeks and no one is bothering to fix it.

I keep getting told different stories. One story is they are still waiting on the part to come in. Another story is they have the part in but waiting for the repairman to put it in. This is ridiculous. The girl up front says it has not been up and running for months.

She says they don't know what else to do to get someone out there to fix it. Then the Mgr JulieAnn says she is trying to get someone out there but still unable to get anyone yet. This is ridiculous.

I am paying monthly fees and expect to be able to use the sauna. I…

I'm making a complaint because in this gym they have Zumba classes so I got a membership but then I go to the classes and they cancel without a doubt, I'm too busy to be checking the schedule, it's not professional to do what they do , the teacher wears him out just because it's his birthday, and the sauna doesn't work here either, this gym is of the lowest quality for the client, they are in woodbridge VA

LA Fitness on East Colonial Drive in Orlando do has only one trainer so I am not able to train. I consider this a breach of contract! Please contact me.

I sign up for the facility located in Sarasota because I took a tour and it was convenient to my home and seems clean, however the management on this facility lack of communication and training and since I sign in has left several messages almost everyday for someone to contact me to schedule my initial assessment however still waiting. I am wonder if I should cancel my membership and go to another or should I give them the chance to call me next month.

June 13, 2022 LA Fitness personal forced me to sign on a 12 month contract for personal fitness, and did not give me full disclosure. When I asked them if I can change the plan to a six or three months if I had to, they said yes.

This, I later found out, was not with the company policy. On other side, the personal trainer only showed me to how to use the machine and some pep-talk. There was no nutrition or other advise that I had asked before signing up.

The business is running like scam. Anybody can learn how to use a machine and charging me around $500 just to show me how to use the machines is rather steep. My complaint is against the company in general, with the personnel AJ, who signed me up and against the "trainer" Brad.

I told my bank to not let the July payment go through, but…

Please take action! My name is Kent. I've been a member for 30 plus years. My complaint is with the branch in Hollywood on El Central bl. The parking facility has issues. They converted into ticket validation/pay system. Problem is after validating and paying, the validator at the exit does not register the paid ticket.

They have 2 ladies attending entrance and exit. Today when my ticket didn't register so the lady attending the exit gestured me to go to the front because she didn't speak English. Lady at the front says I have to pay again.

That really burned me up. Why should I pay twice because your machine has a problem? This has happened to me 4 times already. I went into the main office where there were about 7 employees working and one of them said that the parking facility doesn't…

I would never ever use this establishment again! Accidentally left my items in a locker and they threw them all away.. tennis shoes, a shirt, shorts, shampoo, conditioner, body wash! I plan to tell everyone I know about the terrible service I received from the manager!!!!

I experienced the worst customer service from a manager at LA Fitness on southern ave in Tempe, AZ. Managers Name is Rylie and she was very rude with me while discussing about membership and restrictions. I joined Esporta/LA fitness in 8/8/21.

When I was signing up I was informed I have access to all Esporta and LA fitness and I had no issue with that up till July 2022. In July I was informed Esporta and La are not together so I can’t access southern ave location, which I understand but I also talked to another employee at southern ave and

told him that since I already paid can I finish this month here as this is the closet location and than upgrade and he had no issue with that. But today on 07/15 , Rylie was so rude she kept interrupting me when I was trying to explain and also…

A. Fitness staff. It is directed at families that bring Children under ten years of age.

Specifically, on July 14th, 2022, 6 preteens used the swimming pool more as a YMCA family swim pool. Life would be workable if they used one lane, but they jump into all lanes. "Of course, the adults give bad examples in the locker room.

Their language is mean spirit and insulting. Calling women "b" and making degrading comments and inappropriate conversation is not good. Your staff is attentive and does offer correction. My suggestion is that the families must accompany these young people. For their safety.

For the safety of members. For simple, respectful decorum. Some elderly ladies need not hear this inferior exchange. Why should I rate at a three on this communication but didn't? Because the…

Is about one gay name is Donald Santamaria this guy is agresive intimidated that others members he do martial arts classes whit out of la fitness permise he punch some people he like provoke people to fight to you need take this guy out of this gym he is agresive whit everybody he do martial arts class on Friday after 8:00 pm he not has permit for the state to do classes has bad arictud he ready punch some teenagers on that face I see that happens im on this gym for 3 years I see this problem never fix you has to take action before this guy do a serious damage to another member thanks for your attention I will take a good solution for all members on this gym

On July 11, 2022, at around 5:20 to 5:30 an event occurred that was an attack to my person. My name is Stan Housman and I swim at eSporta / LA fitness on 324 Sycamore Ave, Vista, CA 92083.

As I was swimming my laps, a girl enters the lane I was swimming in. We collided due to her swimming at me. This was a surprise to me, and I said to her “Please stay in your lane or get out, I am swimming laps.” I then continued swimming my laps. A short time later as I was swimming something hit me in the head. On my next turn I notice a swim dumbbell in the lane I was swimming in. As I was finishing one of my sets, the club manager and assistant manager stop my workout to inform me that a complaint was made by the father due to the collision with his daughter in the pool. I explained my side of what…

The Sandy Springs LA fitness is unbearably hot as the AC has been out.

Also it takes a long time for broken equipment to get repaired. The LA fitness at North Decatur Road has equipment to be repaired for weeks just sitting. I think you could do better to make the place a real LA Fitness gym.

This review is for LA Fitness headquarters. If I can leave no star I would, corporate headquarters are a no help at all, I got 2 accounts under my name, and now am trying to get my son his new membership and still want to hit us with an annual fee on top of that.

Corporate employees were rude, I spoke to 2 employees don't recall one of them but the other his name is Oscar. They give false information and false deals, some notate what's spoken on conversation other don't. Don't wanna cancel yet but will soon, gotta look for another gym soon.

Oh yea I paid an initiation fee of $149 during the pandemic and one of the employees said "we trying to recover from the pandemic", he shouldn't have said that, but oh well.

I came for a free pass I get even by text, I had my appointment today at 9am they had me waiting and finally a little girl supposed to be the manager told me I wasn't able to get a free pass at least I signed for a membership, she not even gave me her name she was rude and racist.

I feel offended and dissapointed I was going to cancel my other gym membership but with the way I was treated forget it. I'm a elite athlete world champion in boxing. Not just a reg person traying to workout. I will keep complaining for this unfair treatment

I can’t even give Negative 5 stars. I was a happy Customer of LA Fitness, Rowlett, Texas. I had to cancel my membership last year because I joined The Army. I’m on holidays and I decided to hit the gym this morning before I go back.

Paid $20 fees and the girl at the counter said it’s processing so I can go workout and after I can check if it’s processed or not. I went in there to use the bathroom and came back to check on the processing and I told her to cancel the fees because I don’t wanna workout.

She said Okay but I have to leave the gym right now. They way she said it and showed me the fucking attitude. I mean who the fuck are you to tell me that. You still charged me with $20 and it’s not been canceled.

My bank statement said I’ve been already charged. Branch Manager, is this the…

Greetings LA fitness staff. My name is Steven Godlock. I have been a long time LA fitness member. I often go to different LA Fitness Clubs. Recently I have been going to the club located at 11520 South Marshfield Ave.

Recently when I check in at the Marshfield club, at the check-in desk staff has been questioning me about my membership as if I'm not a member. Please have your staff fix this situation asap. If not fixed this situation I wii notify other resources asap.

I was told very rudely by LA Fitness Woodland Hills that I’m required to download the app in order to get into the gym. Many times I don’t take my phone and I don’t like have many apps on my phone. I’ve been coming to La fitness since the 90s and have always used my phone number to workout. My email is adamj818@icloud.com. Please contact me regarding this matter. I shouldn’t have to use an app to get in. My ID and phone number with my photo in the system should be enough.

Adam James 8185641206 Adamj818@icloud.com

00 to used the gym. 00 a month and she doesn't have guest privileges!! so she look and the account and says that she doesn't know why the account is like that and looks like some overcharges. 00 what slap in the face that after 3 year LA fitness was overcharging her that is a shame…

I have been going to la fitness for about 5 years..all of a sudden you terminate the fox network..limiting free speech.there are many there that are not happy!

Why only one Yoga class offered at Silver Spring MD? That sucks! Now because the instructor, who is an indefinite sub is out due to surgery, which LAFitness knew about ahead of time, Yoga is off the schedule. I should be able to go to another gym without paying. Please respond.

My membership expired in Oct 2021 with one of the branch in New Jersey. I was enrolled in personal training program as well. Since my membership expired in Oct 2021, I assumed my personal training program also ends with it.

Apparently not, they have a clause in their agreement that unless we give them a written or official request to stop the personal training program, they will keep charging the account. I just saw my account activities, and came to know that LA fitness had been charging me $200 every month since oct 2021.

Up until today, they have charged me $1800 for nothing. I contacted customer care and they refused to give me any refund siting the clause t=about the written request. This is clearly a "FRAUD". A prestigious organization like LA fitness is robbing their customers like…

Lot of cable machines need attention. Been this way 4 months. This needs immediate attention. THANKS

Esporta location in Brandon, FL on Highway 60: I have been a member of this gym before LifeStyle then LAFitness now Esporta. I have the following concerns about this particular location: 1) Cleanliness: The gym is not clean. There are bits of paper towels, water bottles, just plain dirt, sand on mats, soap scum in bathroom.

Sunday I had a go to three paper towel dispensers to find one that worked and had towels in it. I have attached a photo of one member of the cleaning team. Perhaps this is why the gym is not clean.

The cleaning team is usually sitting in the bathroom or standing around using their phones. Complete lack of supervision. 2) Equipment: Out of service for extreme lengths of time. Many of the cardio machine have one or more functions not working; such as audio port, incline,…

I got fired because of my disability and they haven’t paid me it’s been about a month now and nobody has not reached out to me about this

This company does not pay personal trainers more than minimum wage, the personal trainers are treated poorly with zero benefits and not even guaranteed 20 hours a week. Management is an absolute joke. Unprofessional work environment and just waiting for a lawsuit for wage theft.

Management does nothing to correct faults nor promoting people who bring valuable skills to the company. Trainers don't last more than a year because of the horrible pay system, although they are REQUIRED to hold a professional, accredited certification while employed here. Zero stars

In spin class, most of the bikes r broken and people have to leave the class when they r riding at and suddenly the seat drops or breaks.

1. I needed to cancel my membership at LA Fitness due to my father actively dying in Saratoga, NY. I asked them to cancel both my personal training and membership. Kyle, who I spoke to for the personal training was extremely understanding and respectful and cancelled me without any problems. Tony, who I wanted to cancel my membership all together told me he was unable to do that, asked how long I would be away (at a time like this), and would freeze me for 6 months and "that would be plenty of time for you to come in". This is so rude and unprofessional.......when you have a parent dying and asking how long it will be until you get in to cancel a gym membership. That is the last thing on my mind right now.

2. I was going to cancel my membership as of this summer anyway (before my father…

40885 N Ironwood Dr Santana valley az 85140. Morning female desk worker at 5 am on 5/31/22 6/1/22 puts on make up at counter , doesn't speak to anyone. Keeps head down. Hopefully we be addressed at this location.

The pandemic is over for a long time now. Why the hours of operation is still not longer? Weekends and holidays are the times we can use the gyn after too much working. Please do something!!!

I was kicked out of the 710 camelback Phoenix AZ location when trying to sign up for a membership.