LA Fitness

Tried to use the gym 12/23/21. They said I have to pay for renewal. Paid it. But membership did not renew. They said it was for last year. But I did not use the gym last year which was paid in December2019. Why am I charged?

I have auto pay through Discover for the past 30 years. It's not fair why I'm being penalized for the Pandemic. Please renew my membership ASAP as you got my payment today. Thank you.

I AM A VETERAN, EVER SINCE I LEFT THE USMC, LA FITNESS HAS BECAME MY HOME AND THERE WAS MY FIRST JOB AFTER THE CORPS. T AS PART OF PRO RESULTS. I AM PROUD TO CLAIM THAT IS WAS PART OF ONE OF THE VERY BEST LA FITNESS CLUB LOCATED ON 183rd STREET MIAMI GARDENS FL, GOVERNED BY AN OUTSTANDING REGIONAL MANGER NAMED SCOTT.

LA FITNESS IS THE BEST GYM IN THE WHOLE WORLD. NOW I HAVE A COMPLAINT AGAINTS THIS SPECIFIC LA FITNESS CLUB LOCATED ON SOUTH CONDUIT QUEENS NY (13340 79th STREET QNS NY) EVER SINCE THIS CLUB OPEN, THE SUNA APPEARED TO BE ALWAYS OUT OF ORDER.

IT WOULD BE OPEN FOR 1 DAY AND BE OUT OF ORDER FOR ANOTHER 3 MONTHS. I HAVE A GYM @ WORK. I JOINED THIS CLUB JUST FOR THE SUNA. I HAVE WAITNESS MANY OTHER MEMBERS COMPLAINNG ABOUT THE SAME ISSUE, NOTHING HAS BEEN DONE TO RECTIFY THIS…

I want to share the horrible experience with the membership cancellation with LA Fitness. I am trying to cancel my membership for 4 months now. My first attempt was several months ago by calling a gym. They advised me to mail out the form in order to cancel the membership.

After mailing a form I was still seeing charges for the membership. Then I went to an actual gym location and requested to cancel the membership. Whoever for at the front made me wait 20 min only to find out that I need to mail the form again because they didn’t receive it.

After mailing the cancellation for the 2nd time I am still seeing recurring charges and my account is still active. In November 2021, I sent another form, and no luck. After discovering a charge from my debit card, I just decided to stop recurring…

Worst customer service , I was charged fully twice even after freezing my membership. Customer service agents told me to talk to my local club . , The manager (he) is an absolute idiot and do not know how to talk to human beings.

Worst ethnics and customer service ever I received.

Hi, my name is Saeedeh Samimi and I would like to file a formal complaint against the gym manager,Omid T, at the Yonge & Sheppard location. I am a social worker and work with kids with mental and developmental disabilities.

Everyday after work going to gym and my dance class is something I look forward to! I have been a member at this gym since 2020, my membership is paid in full yearly and its conveniently located in my building (2forestlaneway, Yonge and Sheppard ) where I live for more than 15 years now.

I attend the evening Zumba class afew time a week. In my class I would film myself and my workout progress. Due to this reason this manager has constantly interrupted the class. When i have confronted him about this and his reasons, during an exchange of words and before walking away…

I go to la fitness 13350 northwest freeway and I assist to one of my favorite Zumba class, I was really motivated going there, the instructor is really sweet, treats her Zumba members really well, the manager from that location it’s a really rood person always, telling her stuff in front of us, she always find stuff to yell at her, I don’t care what she said to her but at least she can talk to her in private, her name is Sharon

I was totally misled the person who made the sale from me and his name was Troy at the Uptown fitness center and he misled me this is my first month being built and they try to build me over the price that was the agreement + 52 extra dollars that I was not told about I was explained that there were no annual fees no hidden fees or anything you told me that everything he's telling me is pretty much what's in the paper there is no need to read and

I believed him until today I seen something on my card that was declined thank God they tried to charge me like twice or three times as much as I was agreed to pay I want to cancel my membership now they're telling me I have to come in and do it and the guy who answered the phone was very rude I will never deal with you guys again and he also…

I started a membership yesterday December 6. I entered the pool and the Jacuzzi it was too much Chlorine concentration I canceled immediately today I’m suffering skin problems Not to mention than my ring which never get destroyed and the other pools it got destroyed and that one Woodland Hills location I really don’t want to take it further but is there any way you can reimburse me for my losses

They don’t care about helping you. The guy who was trying to sell me all kinds of stuff should be selling used cars. I wish I hadn’t joined and could erase LA Fitness from my life. Don’t go here. Stay far away.

WITHOUT MY AUTHORIZATION WITH A NEW DEBIT CARD/BANK ACCOUNT PROCESS 4 PAYMENTS WITHOUT MY AUTHORIZATION. THE UNDEDUCATED REP STATED WELL WE CAN STILL WITHDRAW WITH THE OLD DEBIT CARD NUMBER DUE TO THE CONTRACT. i ACTUALLY CHANGED BANK ACCOUNTS AND PROVIDED A DEBIT CARD FOR ONE PAYMENT ONLY. BUT LA FITNESS CHOSE TO CONTINUE AND USED FOR OVER 170.00$ IN 2 DAYS. QUITING THE CLUB AND FILED CHARGED THROUGH MY BANK...

ABUSIVE AND PREDATORY

This mean evil receptionist got a attitude when i asked her to open my locker because it was not working!

Worse customer service. of course every employee follow the stores manager leads, he is rude and he just care about been in his phone never greet people and is obvious no one cares about customer service in here. The gym is pretty much falling apart and no one its fixing anything, The men bathroom or Locker room always stink Sad because this gym is not even 3 years old.

Now are opening a brand new Planet fitness no even 1 block away, Hopefully you all are not losing to much business

Hi, the jacuzzi out of order since around one month ago , the heating of swimming pool is low and is below than the ideal temperature for indoors pools in winter which is 84 F since more than 20 days , today i talked with one of employees of the desk reception he informed me that he cannot tell me the real temperature because the thermometer tester is not working well !!!! how can that happened , I’m a senior and i had made a procedure to my heart and the cold water effects me so much , i tried to discussed with the director Sara , I didn’t satisfied with her excuses especially when she told me that 74 F decree is a good decree for the heating of the swimming pool !!!

please let them ask Google for the ideal heat for the indoor swimming pools in winter , waiting for your response…

I been here T this gym for over 1 year there’s 2 cleaning people. ThT are the most disgusting in the world. I haven’t seen them use a mop since I’ve been here all they do it pick up paper and change the garbage.

black guy I’m black also I this guy ain’t clean the mens room since I been here so u know how filthy it is to touch the sinks etc it’s embarrassing a lady had to come into the mens room a Spanish lady like 3-4 times while mens were in here to scrub mop. And.

Change toilet tissue you should look at the cameras and you will see these 2 employees just walking around its civic. They never clean the machine or nothing I’m afraid to use anything I wear gloves plz make these 2 employees clean the gym the other day I seen Haley with a swifter mop.

And a spray bottle semi. Cleaning the…

Manager Susan nigrete from monterey park ca location is a very rude person and unprofessional

My son got sick with RSV from the LA Fitness in Woodbridge a month ago. I finally build the courage to go back to the gym and had brought up my concerns with the manager regarding policies in place for sick children at the Kids Club.

The manager told me that they advise parents to not bring sick children however they do not turn away sick children. They still allow the children to stay at the Kids Club when they are visibly sick. I find this completely unsafe and disheartening that a parent can’t drop their child off for 1 hour to use the gym in peace without having to worry if they’re baby is going to get sick or not.

The day I picked up my baby from the Kids Club, there was another child there with a runny nose. The next day my baby was sick and was sick for 14 days. I have been a…

This company lies and charges ur card with no authority. When I call all they say is they will cancle buit not refund $. Total rip off

I was delighted to receive an email with 5 guest passes, I was considering renewing my membership at 33441 la fitness, again the am receptionist called the police & said I was sleeping, I was waiting for someone to open the door, it was locked, at 7am she threatened to call the police if I don't come into the gym, and further annoyed me & wasted my complimentary membership.

FRANKLY I THINK THIS PERSON IS NUTS. CAN YOU NOTIFY ME WHEN IT IS SAFE TO GO TO THE GYM? SHE HAS A MAN THAT CALLS 911 & REPORTS ME. I DO BUSINESS IN THE BUILDING OTHER THAN LA FITNESS, I SOMETIMES LIKE TO TAKE A SHOWER THERE. THANKS.

I LIKE THE SALESMEN, I CAN INTERNET A MEMBERSHIP & TRY TO FIELD THE ATTACKS. I AM IN THE BUILDING EARLY WHEN I AM AROUND 33441, I CAN ACT AS A TEMPORARY RECEPTIONIST, I AM EASY. LET ME…

I was told to leave the pool area today because an aquatic class was going on. I walk the pool every time I go there.

However this morning I was told I could not be in there during her class by the instructor. If I am walking the back wall and the side of the pool. Not interfering with her class I don’t see an issue, she allowed a man in the jacuzzi and didn’t say anything to him.

I would like clarification as to this. Because this is a big area . La fitness Tampa Florida 33647 , county line rd.

The mens restroom and dressing room was a disaster. It looked like a homeless encampment!!!!!! Trash everywhere and two sinks not working plus a urinal not working . It’s seem easier to put a sign not in service than actually call a plumber !

I informed the front desk and the response was oh we had a call off today . We are short staff . The store is West Covina on Garvey ! The next time I go in I will take pictures , because this is an ongoing situation, today was final straw !

THE FACILITIES THAT ARE IN LA CITY ARE NOT ASKING FOR VACCINATION STATUS OF THE MEMBER WHEN THEY ARE ENTERING THE FACILITY. THIS IS A VIOLATION OF THE LA CITY ORDINANCE IN EFFECT AS 11/04/2021. THEY ARE VIOLATING THE MANDATE

We wouldn't have any complaints if we hadn't signed up for a year's worth of training sessions. It started out fine for the first few months, but the we kept losing trainers. Each initial session is a 'start over'. When our 2nd trainer (who was awesome) got another job, we were left without a trainer for a month.

and another month went by. He worked mornings. Increasingly frustrated, we asked to cancel our training and be refunded the three months that had passed without training sessions. I have spoken to 4 people at corporate, all promising to make this right.

Not one has followed through, and the VP who was supposedly sent our letter of explanation has never responded (this has been two months, now). We got our bank involved reversing charges (pending dispute outcome) and still no…

Kent, Washington LA fitness front desk guy at 1:30 pm on 10/30/21 was terrible. Just stared blank faced/tough guy at me when I acknowledged him when leaving the club. I haven't seen him there before so he must be pretty new.

First complaint I've filed in 11 years 4-5x/week going to LA fitness.

I came in to see about a trial pass at my local gym, after deciding I wasn’t going to join one closer to work. Person tells me they don’t offer passes, and I was fine with that. They offered to show me round the gym though, and I accepted their offer.

During the walk, they mentioned that they do offer passes, but the way I asked for it, wasn’t appropriate (walked back a lie)… I apologised and kept on with the tour. I asked about the pool, and they said those amenities were not included in the pass… At the conclusion of the tour, they now said that they’d offer me a pass, but would look the other way as to how I got the pass.

I informer him that it made no difference to me either way, if they didn’t offer me the pass, I wouldn’t consider the club. Within a week, they called me at my place…

Extremely filthy edges of pool area and pool itself. L a s, dirt, etc. don't want to ask for cleanliness each time I'm there. Been dirty for two weeks.

They change my initial contract time frame , it was supposed for 6months and changed to 12month. They have been given me a hard time to refund the 7month charge ,overdraft and cancel this account

Very Rude and disrespectful VP, named Logan

Company never paid me and stole my wages.

Roxana Silva on October 20, 2021, just suffered a huge embarrassment at LA fitness, located at 1801 NE 123 Street, suite 200 in North Miami. I am Celeste Gouvea and I have been a LA fitness member for almost 17 years and I suffered the same!

Roxana is from Peru, she just moved to Miami and she is looking for a nice gym to register herself and she asked me for help. Before Roxana come to visit this LA Fitness center location, she carefully filled her online free pass access, and I also made a previous call and spoke to the representative called Manny Casas at this location.

Which he was very attentive and welcomed Roxane to come and try her free pass access to see if she likes the gym.

Also, gently he said that we should call him when we got at the gym reception. So, we did exactly that.…

When will the jacuzzi and sauna be fix? It is constantly under repair. Why don't you guys hire a maintenance person to make sure the club is fix and tidy? Seems like the company does not want to hire people to keep the club running smoothly.

Regards,

LA Fitness, Laurel MD

Here is my list of complaints: You must were mask in there at all times - yet the staff never checks and people work out all the time without masks The staff is always sitting at their desks looking at their phones. The showers in the ladies locker on the left side as you walk in do not have hot water The sauna floor is disgusting. You would think since it was closed for a year it would have been thoroughly cleaned but that is not the case. How come when I come in on Sunday mornings when they open the ladies locker room is a mess - trash canes overflowing - many cleanser bottles on the counter - the drains in the shower full of hair.

I could go on and on. I probably will contact the PG Health Department about the mask issue.

Thanks

Ann

Never before have I been to a gym where so very few people wipe down the machines before and after using them! It's terrible that management doesn't enforce this policy.

Also the trainers don't do it as well. They set a horrible example. The only thing I can think of is that they weren't trained properly or worked at a respectable gym. I guess the question is what find of facility are you trying to run?

Company stole my wages.

When hired at LA Fitness located at 3029 Daniels Road, Winter Garden, Florida 34787. Phone number 407-877-0680. Manager would not allow me to clock in for any of my training shifts, saying that she would manually clock me in herself, and never did. Following my training I received a discriminating work schedule. Scheduling me from times like 5am to 8pm and other 12 - 14 hour shifts, while all the other employees schedules were normal working hours 4-8 hour shifts. When I received this joke of a schedule I decided it was best for me to not work with this company. Also, I was told I would be receiving a 5% commission on all of sales only to find out I had to split that 5% with manager so I would only get 2 % and the manager would be receiving 3% of all my sales. In…

Ina Road location in Tucson. Was told to drive in because that is the only way to cancel my membership. I drove an hour here and the front desk girl told me that I can't cancel here, I have to mail in a form.

" Asked for a manager, shocking she said they didn't have one. Sucked her teeth at me and roller her eyes, this is why I will never come back to you guys, a bullshit cancelation policy and rude staff.

I was recently employed with a Esporta Fitness, durring my employment I was diligent in my work and I did my assignments to the best of my capability. I spent money on a uber to get to work just to be meet with whispers and uncanny side eyes after seeing me realize im not able to clock in, the supposed manager smirks and asked me "Doe didn't call you?? :)?

Awe well you should call him". I did my job and I did it well I know I was fired because I decliend my bosses several advancement toward me.. harassed, sexually harassed, disrespected, dismissed, sidelined, ,ignored, verbally assaulted and fired for attending my great grandmothers funeral because "they couldn't find anyone to cover for me" with a 48h notice....

So make me waste money on a unneeded transportation and humiliate me…

Hi, I have faced so many issues with LA fitness that shows that employees are not trained. The first problem happened when I signed up, the person who signed me said I have a VIP guest of two weeks that was suggested to my friend who came a week later and wasn’t able to access because they refused her entrance.

Then treated her in non polite way saying that people they sneak without paying and that she doesn’t have any intention to join LA fitness. This behavior just embarrassed her and she didn’t want to go again.

Second problem is when I signed up for personal training and discover that it is a complete mess, first I was assigned apparently to 2 trainers and no coordination between the team and no schedule. Then when I showed up for the first session and raised the problem they said…

My complaint is because I wanted to cancel the training classes for now. Every time I tried to talk to somebody who can help, it was always a different person, different answers. Nobody knew or had the right answer. Of course they all said , they had to wait for the person in charge to cancel my training classes. Nobody ever called me, obviously these people did not care. I have still 12 classes with the trainer that I want to use but, everything is cancelled including the 12 classes . I pay $60.00 for 25 minutes class. Or either I get $720.00 back or the 12 classes. I hope to hear from you soon.

Adriana Rodriguez (H) phone# 703-690-1528

This place is a dump and gross! How the state allows them to keep their doors open to the public is beyond me! The equipment is all broken down, look how rusted the weight stack is! This is because they hardly have any AC on so the equipment rust with all the humidity.

You can't find any dumbbells, half the time the cables are broken or the clips are gone so you can't even put a grip on the cable. Weights are left all over the place, god forbid you can find a 10lb plate anywhere.

The pads are all worn so the metal cuts into your body on many of the pieces. They should be shut down for the potential liability of injury on poor equipment that is CLEARLY NOT MAINTAINED IN GOOD WORKING ORDER!

They should not be ALLOWED to charge people or have their doors open at the Hollywood, FL location…

Before LA Fitness at Blaine, MN closed due to the pandemic, the service I received for personal training was good. I accrued 11 sessions a month and regularly used those sessions. After the club closed and then re-opened, I spoke with staff numerous times about the lack of trainers and my concern that my training sessions were accumulating.

I was assured many times that new trainers were being hired and I would be able to use my sessions. Now, with only one month of notice, the club is closing. There is no way that I can use my training sessions (50 of them) because there are no trainers available.

I have checked in-person with staff at the club and an area operations manager. I have called to speak with Member Services (Cheyanne first and the referred to Stephanie). LA Fitness refuses…

Hello there i use to be a employee at Esporta Fitness at the 4620 Taylorsville Rd Louisville KY 40220 location and i decided to leave the company. The manager there named Bailey Stockton told me i cannot workout at any Esporta Fitness location for 6 months because i left the company.

Personally i think she was trying to get back at me for leaving. Bailey Stockton told me its company policy that if a employee quits or gets fired they cannot work at any Esporta Fitness for 6 months is this true?

And if its not action needs to be done about this.

00. That woman does not deserve to work with customer she has to hear people out and she needs to go to customer service classes there are people who are stressed and need to workout but she does not understand that.

I hope u can get better people she acted like she was the manager and she is not. they could have called heather from the northlake one and talked to her but she wanted to take control like an army Sargent.

U hope u can look into this thank u

La fitness in Bloomfield hills Michigan Very disappointed They donot clean it Mold in shower areas and jacuzzi Very sickening Never seen it like this I have been a member since they opened what a shame !

I am composing about the yoga class at Woodland Hills, CA location with Monique. She is a teacher who refuses to wear her mask the entire class and doesn’t correct others students who won’t wear one. I have complained but nothing has changed.

She is risking health and breaking the law.

Today (Labor day) @ 4:00pm. LA Fitness (Encinitas) I was showering & expected to leave gym. One of the LA fitness employees burst into shower room & aggressively yelled with an angry tone & said to get out! We are closed now! (Had to be 4:05pm) I politely said I will once I finish showering. He pulled my towel off the shower hook & threw it on floor by the urinals. I could not believe what had happened, from an employee. He threatened to call the police. When he saw I was not alarmed, began F bombing & using unprofessional language.

As I was exiting, (I believe the team manager started in on me, with a calmer demeanor & then saw that I was calm & collective; started threatening to suspend my membership! He demanded my name & I gave it to him as he walked me out the door. He said he would…

Hello I own a restaurant in same plaza , new GM asked for free/discounts continuously. Even on restaurant closed day . But never knowing our restaurant name or food we serve. I finally asked her what was on my menu or name of restaurant.. she then told me to remove my sign in front entrance since I won’t give free food anymore. And she came over to my private business with male employee trying to bully me . I’m sure this is not what Esporta fitness business policy is because this is blackmail and bringing male staff to fight in private business. Tampa Florida 33625 Simply Asian salads Owner Lan Le 813 842 0611

Thank you for your time

Customer service is not good not welcoming I feel it’s just feel no respect you have sleek to them. Barely want to speak Zumba’s is very cool upbeat the unstructured are awesome . Put ice Kung caring people up front that smile in speak

Horrible location in Gambrills Maryland! The bathrooms are always dirty. I go in on a Saturday morning and the bathrooms are not stocked and are dirty. So clearly they are not getting cleaned nightly.

Also they are supposed to open at 8:00 on Saturday and Sunday mornings but 5 times now there has been no one to open the doors until 9:00 or even later. Unexceptable!

I went to the Aventura LA fitness three weeks ago and I was shocked. That used to be my home gym for many years and when I walked in there not only did it smell like a sewer, the bathroom was so disgusting it look like they had a party.

I couldn’t get over what I saw. When I went upstairs to the room to take a Zumba class the floor was so dirty I couldn’t even move and I wear dance shoes that I can slide on any floor.

I have never seen such filth at a gym. I knew a few people there and they told me it’s like that all the time. I just started going there for a class again. The next week it was still dirty and I saw someone and he said he was the manager and I told him the floor was terrible that they never clean it and he said they did he said he’s there all the time which he wasn’t but I…

Operations manager hung up on me after a 3 minute phone call. The front desk agent Eric also hung up on me when I asked for a higher up phone number to speak to a manager, I was told there is no higher up it’s only operations manager which I was hung up on so

therefore he said he can do nothing for me and hung up. I don’t understand how someone like that has a job especially in management. Never have I ever been treated that way before and now it’s a problem. Something needs to be done

I have cancel last year my membership and they still ask for payment

I’ve been a member of la fitness since August 28, 2007. After weathering the pandemic I was thrilled to be able to return to the beloved pool in Everett WA. Bring a senior citizen this is the main type of therapy I am able to do.

I’m very miffed that the hot tub is still not functional after all this time and all these promises from staff that it will be very soon. Can you please explain what the hold up is? It’s the only other type of therapy option for me and I really regret paying for a service that is not available.

I know I not the only one who is disgruntled! Please speed up your efforts to get this situation remedied or I will be forced to look elsewhere and take my friends with me. Thanks!